Reviews of Mandara Spa (Spa)

Jim VanB

I’ve been lucky to visit Great Spas..Waldorf, Trump, etc...but had the best at Mandara thanks to Renae.

John Imbriano

Great prices

Michele Swanson

Kim 0 was a great massage therapist. There was no locker room or robes in the earth spa so I wanted to come back a different day and use the hot tub and pool on the 3rd floor. I walked over to the spa in the hotel and told the girl at the desk that I had just gotten a massage at the spa downstairs and asked if I could get a day pass to come back a different day. She said I would have to pay for a day pass if I wanted to come back. I spent $160 on a one hour massage. That's a lot. I would know, I'm a massage therapist who runs my own business. I don't even charge that much for an 80 minute massage. I understand it costs more because of the facilities so if I want to come back another day because I have to take care of my 8 month old son, this should be accommodated. I felt unwelcome and looked down on. If you want to attract locals, consider granting a day of access to clients who have paid. I was going to come back for a massage in April and May but the front desk was not accommodating enough for me to drop the extra money on my next massage.

Kimber Dees

Great service

Sophia M

Massage was fabulous! Atmosphere is calm and inviting

nikki cervoni

The WORSTTTTTTTTT experience. I booked a couples massage two months in advance for my boyfriends birthday. We have two kids and NEVER go anywhere but I booked a night at the casino to enjoy a couples message the following day for his birthday considering we live over an hour away. Our appointment was at 12:00 as we were getting ready to check out and go to our “couples massage” we get a phone call from the spa an hour before to tell us something came up and they have to cancel our appointment. If we like someone can go at 12:00 and the other person can go at 4:00, not the point of a couples massage. She then says or the following day at 9:00am. Which didn’t work either since we already spent the night to go to the spa the next day and we have work and kids to get home too. She proceeded to say “I’m sorry mam there is nothing else I can do, so would you just like me to cancel your appointment.” How disappointing that I have to give this place 24 hours in advance if I cancelled my appointment or I’ll be charged but they can simply call me an hour before to tell me they have to cancel my appointment. Not only did they cancel my appointment last minute but she was so rude and didn’t do one thing to make the situation better but to offer us two appointments that didn’t make sense. This is my absolute LAST time I ever spend money in this establishment after they treat their paying customers so poorly!!!!!!!! As I was checking out of the hotel and explained the situation to the front desk all they could say is how they aren’t affiliated with the spa and can’t help. Thank you for ruining a once a year night out for a Harding working dads birthday!!!

Sierra Thomsen

If I could give zero stars I would. I had a horrible experience with customer service regarding my Groupon redemption. The first manager I spoke with offered empathy and promised to look into the issue and call me back with what they could do. When she didn’t call back for two days, I called. First time I was hung up on, second time, the woman who I spoke with had an absence of patience or empathy for the fact that it was the forth time I had called or that she had hung up on me 5 mins prior. In fact, Kimber was rude, unhelpful and blamed me for my poor attitude. She even accused me of lying about what the woman on Sunday had said to me. She was the complete opposite of customer service. I was trying to redeem the thoughtful birthday gift my husband bought me. After being virtually yelled at by Kimber however I have no desire to go to the spa. Not only did she fail to help me or offer me options, instead she ruined the thought of the experience entirely.

Ashley VanDyke

Sherri is so awesome and is an amazing person. She is great at being a massage therapist.

Joshua Schurr

If I could give this spa zero stars I would! Horribly run establishment. I booked an appointment with my fiance and due to THEIR booking error were forced to make it for a later time! We agreed, then when we arrived at the casino, there are no signs to guide us to the Spa. It says it's at the lower level, however it is actually on the second floor in the Earth tower. The casino is huge, so we called ahead to say we're going to be a few minutes late. When we got there, we were "greeted" by a rude receptionist who rolled her eyes at us and told us we should have been there 15 minutes early! She proceeded to tell us the appointment would be cut short, or we could cancel if we like. She DID NOT inform us that if you cancel with less than 24 hours notice you will be charged the full amount! Shady business tactics, rude workers with poor customer service skills.Avoid!

Ale Xa

The staff was extremely unprofessional. While awaiting my fiancé at the front desk a young esthetician came out to tell the concierge that his services were complete. She also went on a rant about his arms and chest which she enjoyed very much! I expressed how distasteful it was to hear a professional speak about my significant other’s body at such an establishment. It was extremely uncomfortable and disgusting. I spoke to management and absolutely nothing was done.

Rob Cherubino

Place was under construction and extremely noisy throughout the massage. $175 was extremely overpriced for the level of service provided. Would NOT recommend or return!!!

Paul Simard

Very poorly run spa. This is unfortunate as you would think the Mohegan experience would be better. The spa amenities are mediocre at best and some were non functioning (steam room). The pictures show a nice pool, however, be aware that this is the main hotel pool. We were surprised when we walked down the hall in our robes to see a pool full of active screening children. The spa refreshments.....apples and water?!? The coffee and tea machine were also broken. The massage therapist I had was good although the noise you hear from people taking in the hall is excessive and distracting. The front desk staff were rude and rushed. If you go I would recommend that you book your appointment early in the day as they are eager to rush you out if you book a later treatment. I would give this 1 star although Tony as an excellent therapist.

Angela Galikas

Service was decent but travel zoo deal not worth it. Paid $199 for massage and facial then had to pay another $140 for service charge tax and gratuity. The lady doing check in and out was beyond slow. Took about 30 min to check out. First 10-15 was waiting on her to put incoming calls on hold to deal with the patron in front of her. Emily did my facial which was good and she gave recommendations on what to do for my skin but the bed got so hot I was burning up! The guy who did my massage told me he would start off light and move into harder pressure. He did well except when I was actually hurting, he didn't back off on the pressure. Overall, my experience was ok but dont think I would spend the money or travel to go here again. Overall, not sure I would go back

Francesco Zegarelli

Horrible worst massage I've ever had. My wife's on the other hand she says was very good

Louis Ruggio

Very nice spa. Friendly staff. Very good massage. Hot tub and sauna down for repairs was a downer but received small credit as accommodation. Not overly impressed with sports pedicure-- okay but nothing to write home about Will visit spa again on next trip to casino when all facilities are functional.

Joseph Viesta

Have gone a few times and really enjoy the experience . Zack is incredible ! Takes his time and very attentive ! Rooms can sometimes be a bit warm but Zack has a portable fan which made the world of difference !!! Spa is great but Steam room remains closed for the past few months ! Hoping they get it all opened soon but lucky they have the sauna opened !

Colleen A

I’m a person that leads a very high stress life and I’ve been for dozens of massages over the years. Today I received a fire and ice massage from Zachary. I can not rave about him enough! Not only does he have great customer service but the massage was in a class of its own! I try to make it up to Mohegan Sun on occasion for some me time and I can guarantee you that when I come back I’ll be requesting the fire and ice massage with Zachary! This was by far the best massage of my life! Thank you all for a wonderful and relaxing experience!

David Mahon

Always an amazing massage and experience!

Madison Lightbody

Couples massage was so relaxing, only wish it was more deep tissue.. I like it more intense. But the spa emeties are amazing

Michael Zhu

The service doesn’t deserve the price. Over pricing. Not surprising at all.

Marcy D'Ambrosio

I found the staff very pleasant and Jocelyn was my masseuse and was wonderful. I enjoyed the 80 minute Mandara customized massage. Unfortunately the rooms are not very soundproof as they seemed to be doing some renovations so while in the room you heard drilling also you could hear other people coming and going from services chit chatting with their masseuse. The robes are comfy, the relaxation area is nice, a bit bright, not a dimly lit room with relaxing music or anything and simply some bottled water, coffee, tea, coco and juice along with a few apples and mints, no trail mix or dried fruit or anything. The amenities are a bit lacking from other spas that I have been to. Jacuzzi, steam, sauna area is small. No relaxation chairs, or any chairs around the jacuzzi. The jacuzzi temp was not hot, just warm. The showers (3) were in the jacuzzi area and there is no shelf or hook inside of the showers so you have to leave your robe, towels, etc outside and step in and out naked so anyone in the jacuzzi can see you. (Not configured for privacy). Also I found it odd that they had 2 hairdryers by a little shelf, however no chairs to sit in to "get ready" and put on makeup or anything. They do not provide makeup remover, disposable combs/ brushes or anything so be sure to bring your own. All in all it was nice.

vernessab21

Fire and Ice Massage is very well worth it!

Robin Fleming

Even though I will be there for 3 days and have been a spa customer before, the spa is charging me 100% for services I cannot use-- called 5 hours ahead to explain I could not get there in time and would like to reschedule for tomorrow. The second time, I called en route and was left on hold for 5 minutes before being told the same. My courtesy was wasted and so was my money. I won't be back.

George L Howard III

Very relaxing. Great ambiance. Great massage.

Michelle Ranney

It was very nice and clean. Smaller than I remember. The steam room was not working. They let you use as many towels as you want.

Alex Grandolfi

Great, nice service

Courtney P

DON'T BOTHER!! I made my spa appointment WELL IN ADVANCE and specifically requested a female therapist for personal reasons. I was told over and over on the phone no problem. I get there for my appointment and a male therapist with an uncomfortable demeanor greets me. I tried to be positive. We went to the room where there was a makeshift table and I was told they did the best they could because they were busy. I wasn't comfortable at all. I expressed my distaste and said "why am I in this room when I booked well in advance?" I was told that I should be happy he "stepped up" when they were busy. The therapist then tried to fix the bed and spent 15 minutes doing so, taking away from my massage time. The whole experience was so awful I was almost in tears. Spoke to someone who claimed to be the spa manager who condescendingly kept saying "aw i know i'm so sorry" over and over. It just made me more upset. They offered some insignificant discount which did nothing. I woke up the next morning in pain and still have a problem with my shoulder. I get massages an average of twice a month and have NEVER EVER had a service like this or been treated like this. Save your money!!

Michael Hracyk

Over rated. Management

aishu

I got my nails done there in december and i’m going back there and getting them done this sunday and i realized i never wrote them a review!! the woman that did my acrylics was so kind and funny!! she shaped my nails perfectly which is a deal for me because every other time i got coffin nails they weren’t shaped how i wanted, something would be off but these were amazing ❤️

Ekm studios

I love this spa

Kristen Palazzolo

Crystal is AMAZING! Best shellac mani pedi I’ve ever gotten. Such a sweet girl and super talented. Also, Miko rocks! I will be back.

Thomas Bors

My wife and daughter loved it.