Reviews of Massage Envy - Rockrimmon (Spa)

Nikki Ro

I have gone to this location multiple times an usually see Jans. He is awesome! This being the only reason I am giving one star. (Also because I cannot give zero). I do apologize, I did cancel a set appointment twice. The first time was two weekends ago being that my aunt passed and had to fly to California for the memorial. I came back to Colorado with a set appointment for for last weekend. Come to find out grandmother passed. So I had to be in Texas for the memorial. I knew my contract expired very soon so I tried to get ahold of Massage Envy as soon as I found out I wasn’t going to be in town and no one would answer. I called about eight times throughout the day (A Week Day), and no answer. I then called once or twice the next day and, “surprisingly” NO ANSWER. I then left a message for them to cancel the appointment and to call me back to reschedule because I knew my contract was going to expire. I called again the day before my set appointment, and no answer. I did NOT receive a call back, but my appointment was canceled. How did I know this you ask? ..I called again when I got back to Colorado and they answered the phone! Yay! The lady I spoke with said my contract was expired and I could not extend it. Had someone called me back and told me I wasn’t going to be able to extend, I could have gave the massage to someone else being that I knew I wasn’t going to be in town. The lady I finally got to speak with said she would speak to the manager to see if there is something that could be done. She called me back and left a message (Couldn’t answer I was at work). She said she spoke with the manager and she said because they honored an extension in the past they could not do it again and next time I sign up to sign up for a longer contract. This was a gift, so I did not sign up for the contract in the first place. I have however in the past and loved it. With the experience I had I just feel like everything could have been handled differently had they answered their phone, or called back. COMMUNICATION PEOPLE I am out one massage, and I was going to pay for a facial. I guess my money wasn’t wanted here? Even though they did take my last massage from me : / That’s okay with me though. I will not be going back nor do I recommend this location. I do apologize office staff, but maybe you should have a daily meeting or something to figure out who’s answering phones and returning phone calls, and make sure calls are actually getting returned. Thanks for reading, and have a great day! ***Jans does do an awesome job if you are looking for someone to go to. I however will not be going anymore.

Chris Sucher

A relaxing experience. All the masseuses are very good. My favourite are Jacob who uses a medium to heavy pressure when massaging, and Hans who uses a light to medium pressure. If the pressure is too light or too heavy just tell your masseuse and they will adjust the pressure to your liking.

Nicolas Elosegui

This is the worst establishment I have ever seen. They are beyond unprofessional and give Massage Envy a bad name. I will never go to this location or any in the franchise. Too bad they own all the ones in Colorado.

Eric Rehberger

Can't get ahold of them

Chelsea Graham

The front desk lacks an incredible amount of common sense. They were too focused on selling a membership to me and after the education I've recieved from a business and marketing class that is the complete opposite of how one entices services to a customer. The massage therapist that worked on me was very good, but seemed extremely worn out and rushed after the session therefore I can only assume that the company over works their therapists. I can see how that's effective for the company, but again there's zero common sense in overworking those that basically run the business in order to make the company as much money as possible. I will be contacting corporate and making a complaint because that's borderline slavery. Treat your employees the way you want to be treated.

Michael G

Great place, I was given a gift certificate for this place so I got a 90 minute message. I wanted a deep tissue message and they recommended David, I have a lot better range of motion now then prior to the message. The inside of the business was beautiful, and I really appreciated the lack of fragrance, most other places I have been have an overwhelming fragrance as soon as you walk in the door. The place was clean and we'll take care of. The exterior needs some work, but don't let that fool you. Looking at their prices, average. You do get a break with a membership though.

Heather Eisele

It's a decent deal for the price. The therapists are a little hit or miss so if you find a good one,make sure to get their name. If you're signing up for a membership get everything in writing, especially if you cancel.

Nichole Kovel

If you find the right therapist this is an amazing deal! Hours that are friendly to busy business owner moms like myself!

Kim Tobias

Don't sign up for a yearly membership. It's a scam. Once it ends, they give you only sox weeks to use up all your credit. Even my husband was not allowed to share the credit on my account, even though he pays the bill. Front desk staff have repeatedly given me wrong information to me and are more focused on sales than customer satisfaction. The massage therapists and aestheticians are, however, fantastic. Facials and massages were always very good and relaxing. .

Holly Evans

There are some great massage Therapist as well as estheticians.

Janiecia Johnson

This is where my husband works and he happens to be a very good massage Therepist

Keturah Renet

Horrible management staff and shady contracts. Recently filed a class action lawsuit, I’m that pissed. They take your money for prepaid services and will forbid use of the hours. They will not cancel Your contract without jumping through hoops. When I asked why it’s because I wouldn’t update a card I did not want them to charge and they ran the card info anyway.

Teresa Scott

This location is great to get in when you want a last minute massage. I had a membership and had massages from many different people. I also really enjoyed my facial! The staff are really nice and professional.

Joel Barto

Came into town for work and an appointment on that day. People was very friendly and accommodating. My masseuse name is Brandy. It was one of the next massage I’ve ever had.

Tim Heenan

Came to Massage Envy because someone recommended Cynthia to me. I ended signing up for a 6 month massage package because she was that good at finding the trouble spots. 3 months down the road one scheduled massage is cancelled because they claimed she was injuried. 2 weeks later I call to see if Cynthia is doing better. They inform me she recently quit. No phone call to inform me that she quit, had to call to find out myself. No option to cancel the 6 month massage package, just put off on an other massause that wasnt up to the caliber of Cynthia. I have seen 2 other massause since Cynthia, and not even close. You pay for a 60 minute massage when actual its a 50 minute massage, 5 minute charge for changing clothes and another 5 minute charge for evaulating your discomfort. The tip scale provided is based on 60 minutes not the actual 50 minutes. They try to slight you at every chane it seems. Bad business concept, corporate peons that catch the wraith. I feel sorry for those who work here.

Steven Seifert

Very nice massage. I'll be back.

tracy arthur

Great place to work!

Angie Rios

Very nice facility, and Murad is a great product!

Brooke Koenig

Bill is absolutely amazing!

Cynthia Homstad

I work here so bias opinions but we have some of the more diverse therapists form extremely deep to total relaxation.

Mikki Gates

I actually haven't been to this location so it might seem odd to give it a '1', but the reason I haven't been here is they do not answer the phone or respond to online inquiries. When a person finally responded to my request, she said they were booked. I then asked why nobody had responded to my online request from 4 days prior and she said, "I don't know, I wasn't here..." I have learned my lesson - I will take my business elsewhere.

claudinenelson80918

Great massage

cynthia homstad

Great staff and service.We never had a bad session here

Ms Lady

Relaxing, professional

Justin Collins

Absolutely wonderful staff and beautiful environment. The message therapists were awesome! My wife and I did a couples message which I highly recommend. Thank you Message Envy!

Bernadette Lusczek

Love the staff here, massage therapist Roselle is great

Amy Koziana

I had enjoyed going here until recently. The staff has changed a little over the last year. Their massage therapist Steph is skilled but lacks soft skills needed in her job in my opinion. I will not go to this location again sadly.

it’s lit with Drew

I love massage envy! I was just there this morning, Annette was awesome & I feel so relaxed!!

Lori McAfee

Don't like the location but that should not influence the service. Staff was very accomodating and the massage technician did a great job.

Mark Christopher

I was hopeful with the positive reviews of this location, but unfortunately, my review of this location is based on the fact that I can never get ahold of them. In the last month, I have attempted to call this location 8 times, and always get voicemail. I've left two messages, only to get calls back hours later or even the next day (despite calling during business hours). Recently, I tried to schedule an appointment using their online tool, which allows you to select the massage you want and two dates/times that would work. Several hours later, I received a voicemail asking if I was still interested in scheduling a massage. Given that my schedule is hectic, I missed their call. This location really needs to manage their phones better - constantly just getting voicemail is offputting, and not customer focused.

Cassie Malloy-Havill

We arrived at 8am for a massage on a Sunday having organized a babysitter for our newborn. They had confirmed this appointment just the Monday prior and due to a "glitch" in their system they had no record of this visit. They offered a $10 upgrade... not good enough. I asked for a comped massage or to allow a freeze to the account and due to restrictions by their "system" they can do neither. Massage Envy, you need to get your lousy system sorted out. Don't treat people like this, it took a lot of effort to get to you only to be turned away.

Michael Farmer

Best deep tissue massage therapist ever! This location has an excellent deep tissue massage therapist.

Floyd Studebaker

The team is awesome.

Kevin McCarty

Awesome service. Great front desk. Really clean facilities. Would absolutely recommend a massage here!

Drew Barnes

cody is great especially if you want a deep tissue massage, i feel amazing!!!!!! very relaxing! i love this location

Ray Jones

They have some good therapists at this location. Good value massage

Prince Charming

Nice place. Decent prices

Melinda McCullough

I found the package deals to be very confusing-The staff to be dishonest about massage transfers- I will never visit any Massage Envy's again

Robyn Handy

Where did Daniel go?! Miss him terribly, will probably cancel membership, sigh...

Joshua Cates

Use caution. I’ve been to several massage envy locations and usually have a great experience however this was the worst therapist I’ve ever had. Not worth the money. Was counting the seconds until she was done.

Beani Johnson

DO NOT GO TO THIS LOCATION!!!!! Management does not care about you, they just want your money. I went to massage envy earlier this year after having my hip reconstruction done a year prior. I thought that this would help make my hip feel a little bit looser and more comfortable. IT DID THE EXACT OPPOSITE. After a session that I had in April/May my entire leg had gone completely numb for about 2 weeks. I had called the office as soon as it happened and asked to cancel my subscription because this was the last thing that I wanted. I spoke to the manager (Heidi) who sent me a form to fill out to what I was told to cancel my account. She said that my account would be cancelled and if I decided to come back I had until November to renew. A month later I get a call saying that my card had been declined (wasn't declined I had gotten a new credit card) and they needed a new one on file. I told them that I had already cancelled my account a month ago and they said that they had no forms signed saved on my account. Which led me to believe that the manager did not even submit these forms for me... Come to find out that she had not submitted the forms and that they found them in her emails. Now it is December and I am getting a phone call from massage envy saying that I have 3 hours on my account. I immediately call back saying that I have cancelled my account. The manager continues to tell me that I DID NOT cancel my account I just froze it. She also continues to tell me that the gal who took care of me last time is no longer with the company so she cannot ask her about the situation. She then tells me that she can cancel my account but I HAVE 3 HOURS that I can still use before I cancel. After having my leg go numb and on multiple instances having them try to charge my card obviously I do not want to ever return. The manager also leaded to tell me that she cannot refund my money that I can only use the hours. So thank you Rockrimmon Massage Envy for ruining my experience there I will NEVER be returning and I will be contacting corporate to return my money that you have taken from me.

Danielle Avila

If you need an awesome deep tissue massage, go see Jacob or Ethan!

Nikolai Frankenstein

My wife and I got a couples massage done here a week or so back. I had Grant and she had Mike. They managed to get us scheduled in on the same day we called, which was awesome, given the fact our schedules are usually pretty difficult and after a long week, we really only had this week to spend together. Shawna greeted us when we walked in and went over our treatment plans. She was very polite and we felt very comfortable talking to her about sometimes sensitive information. Anyways, the massage therapists were both spot on and awesome. Grant had just the right amount of deep tissue pressure to release the stress build up in my upper back while Mike was thurough in his full body massage with her. Afterwards, Shawna went over the available treatment packages and though they were very reasonable, with our schedules. We are lucky to ever get enough time to come in. Overall our experience was exceptional and when we finally have the time to get another massage, we will be coming back. I'm usually not a big fan of corporate and big business places, as I like to support the mom and pop shops, but for this I could make an exception.

Akira Lipinski

EDIT: Unfortunately I had to change my 4 star rating to a one star. This location was promising at first until it became very apparent that the front desk is absolutely clueless, and the multiple therapists my husband and I tried were no good. We have been loyal clients of massage envy for 3 years and due to the awful locations in Colorado we are cancelling our membership. Too bad. My husband and I started out going to the First and Main location and we were very disappointed, we even talked about canceling our memberships but decided to try the Rockrimmon location first. We both had great massages by Laura and Ethan and will definitely not be cancelling our memberships. My husband got everything he needed from Ethan including deeper pressure and he was very attentive to him. Laura was very knowledgeable of her trade and walked me through what she was doing, why, and made sure to check in on me throughout the massage. The only reason it’s a 4 and not a 5 star review is just due to lack of knowledge by some of the front desk. When I booked our appointments I told the receptionist I spoke with multiple times that both my husband and I were members but she still booked me as a new client and they had to fix it when I got there for my session. A little annoying but not a big deal.

Sarah Henning

Fit me in quickly and dudnt push me to sign up for any extra, much appreciated.

Amory Hart

Bill is the BEST!

Kimberly Reece

I try to stick with a few good massage therapts, they are difficult to find. I like specific techniques and pressure. I've been a ME member for years, my first membership was at another location. I seldom had an issue making an appointment at that particular location. Since I moved to this facility, I've had nothing but problems. In fact, I have a problem getting my monthly massages in. My primary concern is when I call to make an appointment, no one answers the phone. I've been told not to call at the top of the hour or I can leave a voicemail. I was also told the business didn't have enough phone lines. The reason for not answering their business line is clients are checking in. As a customer/client, I find this unacceptable. As a customer, I call when is convenient for me, I also work, and I don't carry my personal cell phone with me, and sometimes carrying my cell with me isn't an option. A few suggestions are to hire more staff, add more telephone lines, or better yet, give your customers the option of booking online.

Bobbi Ernst

Money well spent. Enjoyed it!

A Google User

She was very knowledgeable as she knew how to massage my neck to help my headaches. Some therapists prior to to massage envy would trigger migraines.

Nicole Kaufman

Grant is fantastic. He has worked wonders for my neck, shoulders and back. Highly recommend!

Google User

She was very informative throughout the facial. I learned a lot about what I was doing wrong as well as how to improve my daily skin regiment.

Robert T. Edmiston

I am a military member and when I had to deploy I lost all of the money that I had paid to them for the sessions I had already paid for.