Reviews of Massage Envy - First & Main (Spa)

Maria Holt

This place have some good employee that give great massage. but the front desk can't make appointments to save their lives. For that we canceled our membership. we had two months of credits on our accounts, because of scheduling issues. I believe if they train the people at the desk right people wouldn't be rating this location like this.

brook Parsons

I just wish they would let you pay as you go!!

Rahkaela Walker

This is not a good place for anyone to work!! Honestly as a paying customer, here is some advice... Hand your tips to your massage therapist... They recently found out that a front desk associate was stealing tips and I find it completely disgusting how there is absolutely nothing they can do about it... The therapists work hard for their money and deserve every dime, but there is always someone who feels more entitled. The management sucks and they don't care about any of the therapists or the customers. This place has so much drama and the stress level of the environment is through the roof. I really don't know why people put up with it for so long when there is way better treatment and pay anywhere else.

Manny B. Gomez

Exuse my language but their service is ******* s***. My mom has scheduled her appointment twice, and TWICE she was called and and told the therapist called out. Get out, seriously were done. The worse service ever. Irresponsible, you just want people money and cancel. YOU GUYS CAUSE MORE STRESS THAN RELIEF.

Brian

Some of the staff are annoying and disrespectful.

A Google User

Therapist did an amazing job working specific issues, much better than I had received with prior therapists at massage envy.

Bob Barrett

Terrible experience. Avoid this place.

Dario Plazas

Great experience

priscilla walsh

Omg! Sarah at the front desk is amazing!!!!!!

J

Worst customer service I have ever received!

Filer Ochoa

I would rate my experience a 5 star! kassie is the best and so professional, all the girls up front are very professional. I love coming to this location, most definitely a 5 star!

John Dilks

Do not go there if you value your time, body, money, and self respect these people are a joke!

Belinda Bernard

Needed a massage badly, notice this place and the $49 for an hour. It was one of the best massage, the therapist(Keith) was excellent!! The receptionist at the front desk was also very helpful. I love this place.

Desiree Cooper

I have made several appointments and they are always scheduled wrong or the therapist calls in sick. It is very disappointing when you think you are getting a massage to go in and not be able to have one. There is never anything done about it either. The customer service is really bad.

Steven Floyd

Great staff easy to book an appointment and I haven't had a bad massage in all my years of going here. If you want a great deep tissue I recommend Veronica and if you like light to medium pressure I recommend Sara.

Adena Broxton

I received a massage from Rahkaela, LMT at this location. I was very pleased with her awesome personality and professionalism. Rahkaela is knowledgeable and very good at her craft. She has very strong hands; if you are in need of a deep tissue massage for pain and stress relief, I highly recommend Rahkaela. I scheduled an appointment due to experiencing numbness and tingling in my legs. She was empathetic and showed concern for my symptoms. Provided thorough and helpful feedback to aid in my after-care.

Robert J Covington

I love Massage Envy. The staff is very friendly and professional and so are the therapist. Veronica applied the perfect pressure and worked out all of my tension. High recommend this business.

Rachel DiOrio

I had my first ever massage from Veronica and she was great! I will definitely be back!

Hayden Lopez

They consistently double booked our appointments, and even though we called to verify, and they called us to verify the appointment the day before, they still would call us 1 hour before our appointment and tell us that we were double booked and are unable to come in. They then refused to work with me on a solution for THEIR inability to provide a service that I had paid for. DO NOT GO HERE, THEY WILL ROB YOU AND TELL YOU TO GO PHUHK YOURSELF!

Ramsa Antette

Jacob listened to my concerns and addressed the areas that I was having issues with. Excellent massage therapist!

Google User

Pressure was just perfect for the whole time. Technique really helped relieve some deep knots, without having to actually suffer through deep tissue work.

calinahodges

Great place with awesome people but they are always booked out because they are that good.

Total Pancake

Super relaxing, to bad it didn't last longer

Jess Faulkner

I really enjoy going to this location. The staff is polite and professional.

Pam Gerweck

Price is getting a little high but staff and massage therapists are amazing

Angela Sisk

Average.

Glefferr

All I asked from Cara was to make me relaxed bc I work long weeks. The time I was in my massage I had forgotten I was in a small room. The massage made me feel like I was on the beach like my last message three years ago on my honeymoon. Cara was amazing!

Franklin Toves

I was on the phone with the receptionist and told her to book the 4pm session. She puts me on hold then comes back on line and tells me oh sorry while you were hold someone else already booked the 4pm slot. I'll take my money elsewhere, never again will I call to set an appointment or refer anyone.

Marissa

Very unprofessional, two of us had to wait almost 15 minutes past our booked time . Which resulted in getting my time at least cut short. The massage therapist was not connected and had horrible breath. I was very disappointed in this experience.

Sarah Simon

I am a regular at the Stetson Hills Massage envy, receiving a combination deep tissue and relaxation massage at least twice per month. Yes, the front desk staff comes and goes, which is a shame, but my therapist is excellent. She provides a smooth flow, has a good bedside manner, and I always leave relaxed and free from aches. If you are looking for a fancy spa, go elsewhere. If you are the type of person who needs a regularly-scheduled massage at a reasonable price, Massage Envy at Stetson Hills is the place for you.

Denise Berndt

Great facials with knowledgeable technicians.

allison seel

I recently was rushed to the hospital because my water ruptured and was put on bedrest to try to keep the baby in longer seeing as I was 10 weeks early. I called massage envy to suspend my account. They said I am good to go and when I get out of the hospital come in and sign the paperwork when I get out and account would not be charged. Well my account was charged. I called to get it all situated and fixed but was just told that there was no record of my call and no notes so they said they refuse to refund the money. She was very rude.

Harriet Doyle

Great service, products, and best massage ever!

Christine Peterson

I have a membership and now have serious regrets! I’m locked in for 12 months now! I was very dissatisfied with my massage by Kaitlyn. I asked for firm pressure, which is what I normally get. She used all of her strength to massage my head and sensitive areas around my armpit area which started to hurt so I asked to lighten up on those areas. Then, after the massage she told me twice “you need to request light to firm next time.” She had an attitude and seemed frustrated when I asked her to do the back of my thighs and she said “ you didn’t ask for that in the consultation.” Her technique was not good with a lot of light motion all over my back for half the massage. Which is where I’m expecting to have firm pressure. I just started my membership and was upset all day about this treatment. I emailed management and I never received a response.

Ben Coomer

Nice staff

Kasey Kershner

Staff is very friendly and skilled. I am a member and it is so great— plus online scheduling really helps with convenience. I have never come here and had a bad visit. I always leave feeling refreshed and glad that I decided to make an appointment! Definitely check this place out— you won’t regret it!

Winifred Smith

Eric was well versed in my issues. He was aware of my needs and listened intently to other issues that have come forward since my last visit. He is a true asset to your organization.

Michael West

Rude service and very inconvenient

Jai Cross

She made sure the bed was at the right temperature. She went over any new physical developments with me that she could help by giving extra attention to those muscles. Sandy is always very pleasant and upbeat. She is extremely professional.

Stephanie K

The therapist started my hour-long massage 15 minutes late and then ended five minutes early, making this the biggest rip off that I've experienced in quite some time.

Megan Tilger

I must say I am absolutely disappointed in the massage I got today! I've had many massages before and this was by far the worst. While my massage therapist was nice, the massage was atrocious. She didn't use nearly enough pressure on my back, and used way to much on my arms and legs (to the point where it hurt!). We were about 3/4 of the way through the massage when she finally asked if I wanted to do full body, which I didn't! I wanted her to solely work on my shoulders, neck, and feet which she spent maybe 7 minutes on collectively. I don't feel any better at all! If anything I feel worse than I did when I came in because I'm pretty sure she bruised my arm. And to top off my horrific first experience with massage envy they had the audacity to call me at 8 pm and tell me I didn't pay for all my services and that I needed to return to pay for them. Excuse me? You messed up and forgot to change me why do I need to come back and fix your mistake. It would be one thing if I had had a great experience and it was worded nicer but absolutely not I will not be returning to give you more money. I spoke with a manager about my massage and not being charged for the aromatherapy. She simple said sorry and that she would recommend another therapist and that I can come back (at my own expense!). What a joke. I already wasted money on a terrible massage I'm not paying for another. What an absolute waste of my hard earned money! I will not be returning!

Kaylee Eddings

I had such a great experience for my first massage! Audrey at the front desk made me feel right at home and comfortable the moment I walked in and throughout the simple questionare. My massage therapist Jenny did an excellent job on my massage. She did a great job explaining my tension areas as well and gave me suggestions for my future visits which I found very helpful. Edit: Sadly, Jenny left after a few months and I had a hard time finding a new therapist with the same skill level. My advice would be to not commit to a contract based on your first visit because that therapist you fell in love with won’t always be there.

AR S

Absolutely my favorite place to be pampered and the entire Colorado Springs area… Not only are you greeted by the friendly staff, but your massage therapist is extremely professional at all times. Oh did I mention their very clean, quiet and relaxing environment!

Randy M Novak

Wide variety of treatment options and times make this a solid destination. To maximize your value, sign up for the monthly membership.

Antuar Alcala

Sergio Cornejo here, Once again another great experience! Thank you ladies so much! I can't remember my therapist name but she deserves major credit!

Jeremy Ross

This place is great. The lady did a great job for happy ending.

Shelley Woody

Scheduling not at all convenient! No urgency in helping meet the need of the customer. Just told me to check another location.

Mari Morales

Cancelling as well. Waste of money with no actual discount. Plus my therapist decided they didn't want the last appointment and they did not even bother to call and notify me of the cancellation.

john aultman

Michael is awesome!

Sarah Burge

Everyone was nice but i came in for a pre natal massage and am pretty unhappy. First of all i didnt enjoy the "interview process" i had to go through before my massage. The questions were irrelevant and it was just wierd. Ive had two previos pre natal massages elsewhere and while i did answer a questionaire about my pregnancy on paper beforehand ive never had to sit down and be questioned. My massage was PAINFUL. I got my massage the day before my due date so the idea was to help calm my nerves and relax my aching body and i am now in more pain then i was before i came in. I almost feel bruised. After a tip a payed 95$ to be more uncomfortable and miserable then i already was :( really dissapointed.

Emm Jnin

I understand this may be a rough place to work, understaffed and under paid, so I direct this at the business not the masseuse. I've had numerous massages in the past so I know what is a good experience. This was not a place I will return. I could have had the same result using the corner of a wall. Much like two rolling pins rubbing over one spot over and over until I felt bruised, stopping the whole massage before the hour was up (after starting late,) and using poor chiropractic manipulation in place of good pressure point technique: I went home in fact more I'm pain than when I came. I could feel spots that had been over worked to the point the muscle felt either inflamed or bruised but the tension was not relieved, not even later. I had pain in other areas that had felt fine before I came in. The whole massage hurt and continued to hurt later on, waking up new pain. The snake like sales for their membership is not only over priced but ridiculous considering the poor service. They want you to rigidly sign on for two years like some health club. Signing on as a member does nothing to discount the exorbitant price. I didn't especially like the receptionist, she reminded me more of some Madame than a professional of wellness. The only thing I could recommend is the fact that they did get me in on short notice but I think I could have received more pain relief (and saved $50) by simply taking Advil gel caps.

Levi Owens

Ask for Bianca!!! Great, professional, and very relaxing massage.

Kaila Rohrer

They try and accommodate you for whatever your needs

tiffany crooks

A TIP FOR THERAPISTS AND CUSTOMERS WHO CARE ABOUT QUALITY.I am a pervious employee at Massage Envy and wish that everyone who likes it could see what goes on behind closed doors. I was almost* shocked to see so many horrible reviews from customers, but I am glad to see some people see past "the name". I was unaware that so many customers have been ripped off, and have had bad experiences, but like I said am not shocked. Not only is there not good customer service (which if you do get good customer service, as in the right amount of time, a therapist who hasnt done 7 massages in one day, therapists are staying past hours for free to make your time pleasurable.) Not ALL of the therapists are bad, but when you have so many of them coming and going you sure do get some "not the best" therapists. We have to constantly check pay check for pay check to make sure we get paid the right amount, which is minimum wage on many days. When they hire you they say you will make money, but they have 10 therapists and 30 massages in the morning.. You get the point. So. AS FOR CUSTOMERS: Your therapists are getting over worked, under paid, ripped off and mistreated. And even though some of us are quality, licensed, caring people, with such a negative environment it's hard to excel, and give our best. I went in wanting to look past the rumors, because I love what I do, and I am very tolerant, but things have gone way to far. In the past 2 to 3 weeks we have had at least 5 people quit because of disrespect and all around unprofessional environment. It keeps down grading and lowering their standards, for employees and all other things, that I don't know where it will end. If this is where you want to be relaxed, and put your trust into a massage therapist, I recommend going anywhere else. I'm not usually one to write reviews, but this is something everyone should know.

Jo McCaghren

Weak

k white

Danielle and Michael were great! They provided the deep muscle massages we needed.

Jean Tam

I love my massage therapist Corey and have been using his services for the past few years. He is trained in sports medicine so it really helps when I'm playing alot of tennis. He is super attentive and does amazing deep tissue massages. He has also helped me immensely with my rheumatoid arthritis. He has a lot of loyal clients so sometimes we have to book a few months in advance for his more popular days. I also go to Danielle as a backup. She's also does a wonderful deep tissue massage. She does have super strong fingers though so make sure your therapists know when there is too much pressure for you.

Melissa W.

My massage therapist is amazing! Great place!