The first time I went to this place the massage was good, though the room was overly warm and the sheet was scratchy. I wanted to try the place out again today, as it is affordable and I liked that it also included hot stone massage. I called over an hour ahead of time to schedule an appointment. The lady said yes they had an opening, so I planned on that. However, when I was driving to the Best Spa location, I got a call from them only 10 min before my appointment was scheduled. The lady told me "sorry but you can't have your massage until 4:10," which was another hour away! This place is a 20 min drive from my house, and I had driven almost the whole way there when they called and rescheduled my appointment.
I told the woman on the phone how unhappy I was that I had driven 15 min to have them cancel on me last minute. She apologized but still insisted I'd have to wait another hour for the massage. I let her know that this sudden rescheduling was very unprofessional. I ended up driving back to my neighborhood and getting a similar massage for only $5 more at QQ Massage, which also has a better ambiance and is more comfortable. Due to this place making me waste a 1/2 hour of driving today, I will not return!