Reviews of The Spa At Pelican Hill (Spa)

Stella Waldorf

A friend and I had a spa day here a few weeks ago and I received my service with Andrea. I had a 50 minute massage, and she was amazing. Not only was her energy calming, she was extremely skilled, and I regret not booking a longer appointment. I will definitely return in the future.

Jane lee

I am beyond disappointed. I bought a living social deal and scheduled a couple's message. Well, I found out today that they told me I scheduled it for Dec.30th which I had originally thought it was for Jan.30th. No email confirmation was sent to me or a reminder phone call. Well to say the least, the person name Rudy told me that because there we were a "no show" and I had not cancelled 24 hours prior to my service that that they will not honor my voucher and that it will show redeemed. Well, how is this fair when I never use their services in the first place? They did not even honor the price I pay toward their full price service for next time. Instead, I forfeit my $279 money I pay with a service that my husband and I did not use. I told Rudy I expected a manager to call me back and waited an entire day with no phones return to me which prompted me to write a review. Out of all the spa places I been, The Spa at Pelican Hill in my opinion is the worst with their service and unprofessionalism. I totally felt scam and taken advantage of by them. Do not pay high price with no service!

Andre Larouche

This place could be a 5 star as the rooms and building are very nice. $512.00 for two 50 minute aromatherapy massages certainly makes you think they you will have a 5 star service but that is not the case with this establishment. Attention to fundamental detail is missing. The dry sauna apparently is on a timer. In preparing for my massage I entered the dry sauna to discover that the sauna was off; hence a warm sauna not hot/ far from the 165 normally experienced. The steam sauna was good! I then went into the hot tub to find the temperature more like a hotel pool area sauna temperature; it was 102, that is what the attendant mentioned. I told him about the the dry sauna and he said sorry and that he could turn it on (but we know how long it takes for dry saunas to heat up). As for the hot tub he said they don’t like the water hot. He could not turn it to 104, heat a typical spa tub would be. Hot teas service- it was cold as the candle keeping it hot was burned out. Dirty glass doors when I arrived and still dirty when I left. The jar that holds hair combs was missing sanitation liquid. My massage was good. The massage room was comfortable. Generally staff nice. But the Marriott Camelback and it the Phoenician in Scottsdale are head and shoulders above this place. If you are in the area of this spa and money is not important it is not bad.

Edwin Chu

Very detailed and respectful. The spa was very peaceful. Only thing would be I wished they had a coed area

Michele Campanelli

Jennifer the esthetician was amazing for my facial. So sweet, insightful, and advised me with lots of skin care routines! Thanks Jennifer!!

Rob Horian

Spa at pelican hill was pretty amazing! Had the Alchemist 100 minute and let the masseuse choose the pressure based on muscle tension. He was spot on and really felt relief. The eucalyptus steam room was also tops. Everything you could possibly need is there for you in the changing/ locker room area.

Amber Steeves

Ahhhhhhwesome!!!!!!! This place is fantastic and definitely lives up to its name as the number one spa in California. The amenities themselves are fantastic, if you have a treatment booked you should definitely be stopping in a bit early and staying a bit late to enjoy everything this place has to offer.

Scott Au

We suspect valet parking damaged our car. They claim to have video proving the car left undamaged but refuse to show it citing “security protocol.” Sorry, not buying it. Since it’s valet parking only here, not going to bother coming back.

Carly DeMello

We had a couples massage and were really disappointed. There are no co-ed facilities. No hydrotherapy, no sauna, no spa, no patio..nothing you can do together except for be massaged in the same room. Your spa access doesn't include pool access either. We could've done a hike or gone to the fitness center, but it was lackluster. When I complained I was given a pool access coupon...at 4pm. The sun was already going down and it was only valid that day. While the supervisor stepped in and offered to honor it another day, I don't know if we will be back. The hostess at the pool view restaurant was rude and one of the male employees was talking about other patrons clothes, eyebrows and plastic surgery. In all, we did not feel welcomed. As a point of clarification, the actual massage therapists were fantastic. Also, you can purchase a package with a 2 hour block in the room and do a couples bath plus massage. It will just set you back about $900.

Bryanna Connor

The spa at Pelican Hill is unbelievable. The amenities are top notch with an amazing area to relax and enjoy your stay.