I would highly recommend avoiding this spa at all costs. There are so many better options in downtown Hot Springs that I would only suggest going here if you are desperate.
I booked the "Royal Thai" package and added an aromatherapy bath. I arrived 15 minutes early and was taken to the bath soon after. The lady who put me in the bath then immediately took her break and did not tell anyone that she put me in the bath, so I ended up being in there for twice the length of time. I finally had the sense to get out because I was so dehydrated and light headed. I dressed and went outside to a different receptionist who told me "I was wondering where you were." I was so angry and dehydrated that I could feel my blood pressure sky rocket.
I proceeded to at least give them an opportunity to make things better with my massage/facial/mud wrap/scrub as a part of my package. This part was much better, but I was still stressed and agitated from the bath that lasted double the appropriate time. Moreover, because my bath was so long I was unable to receive the reflexology that was also a part of my package due to time constraints.
I left and was charged only for the services rendered minus the bath. I was so mad and wanted to get out of there that I didn't even fight the fact that they made no attempt to solve my problems.
I spoke to the manager the following day about this terrible experience and she told me that she would be issuing me a refund due to my terrible experience. I received a whopping $34 refund (I paid $234) and a $100 gift card after I told her multiple times that I was from Dallas and would not be visiting Hot Springs for a very long time. I was deeply offended that Amy, the manager, thought that $34 was worth the distress, dehydration, and stress that her staff caused me.
Please do yourself a favor and book a spa treatment at ANY other place in the area. You will regret coming here.