Crazy dissatisfied with this place. I don’t leave reviews like this because my business takes our reviews very seriously, so I hope this salon will do the same.
They charged me $80 (before tip) for a full set, which is way more than I have ever paid, but they looked nice and I’m unfamiliar with Alaska prices as I’m visiting. At least four of the tips fell off as the girl was filing them, to which I laughed and said “are you going to use different glue?” She laughed and ignored me. When I was finished I just hoped they’d be fine. I was wrong.
Later that night I lost 3 nails- they just fell off. I called the next day and they offered to fix them for free. By the time of my appointment today I had lost all 10! I noticed that the price sheet said that my service only costs $45. Confused, I asked the girl behind the desk why they charged me $80. Apparently shaping the nails and taking care of my cuticles (included in the service at literally every other salon I’ve been to) all costs $35 extra which is kinda crazy, but again, whatever.
At this point I no longer wanted my nails fixed, I just politely asked for my money back. They refused. After a few minutes of being denied any real answers, they gave me a gift certificate.
All I can say is that I hope my sister enjoys 3 free pedicures I guess. Staff was nice enough but service was terrible.