Reviews of American Auto Madison LLC (Scrap Yards)

John P Patrick

Called a day ahead of needing a tire change, buying a full set installation, was told to come in anytime 9am-6pm. Stopped in at 10am next day with no techician available until noon. Receptionist initially wouldn’t schedule a time beyond oral. Came back at noon to learn the full set was sold, then they tried to sell me a set larger than was recommended for my vehicle. After this I still opted for two in stock. My tires where put on outside which is fine but feels like the balance job was poorly executed. (Might be because the technician was also busy talking to a girl smoking a cigarette while changing and balancing the tires.) Pretty bad experience. If you need quality auto service, this isn’t the place. I would recommend to go somewhere else.

Paul schaefer

Ok for oil changes but go somewhere else for major repairs. Do not risk them ruining your car! It's not worth the cheaper labor rate! Went there for brakes for my friends car. She lives paycheck to paycheck and was looking for somewhere cheap. The repair ended up being over $800, way over their estimate. Instead they said she could trade it in as is on a car in their lot they were trying to sell. After the trade in, the "new" one was $3,000. I helped her buy it because it looked good and seemed to run well for an older car. A couple of days later she noticed a strange noise and wobble in the car whenever she used the brakes. We took it back for them to look at and it turned out that one of their techs didn't replace the control arms as they had thought. They started working on it and it reminded me of me trying to fix a car after watching a youtube video. I've never seen such craziness. After waiting almost two hours they told us they needed to keep it overnight. Once she got it back it seemed better, but then the head gasket blew a couple weeks later. At first they said we bought the car as-is from a private party because they aren't a car dealer and that it wasn't their responsibility. My friend told them that wasn't acceptable and that they sold her a lemon and that they must've known about the condition of the engine. They grudgingly agreed to flush it and try a quick fix. Somehow in the process of them trying the quick fix, the engine block ended up cracking and the engine was ruined. After some arguing, they agreed to swap the engine with a used one in good shape from a totaled car. They took it and kept it for over a month trying to replace the engine. In the meantime they gave my friend a series of loaners each with their own problems sometimes breaking down on her. Stressful doesn't even begin to explain..... She eventually got her car back but the air conditioning doesn't work since the engine swap and just yesterday one of the front tires blew out. We took a closer look at the tires, and the front two were completely bald and the rear tires had almost no tread left. These were not the tires on the car when we bought it. One of the selling points was that they said they had just put new tires on it. We can't prove anything but the only possibility I can think of is that someone at the shop swapped the new tires it had when we bought it from them with the oldest most dangerous tires I've seen while it was there getting the engine replaced. Maybe they were mad about the engine they had to swap so they took the tires in exchange. Who knows. She's only had the car 4 months and it literally had new tires when we bought it. Now the front two have the metal mesh starting to come out on the edges where the tread was. Throughout this process my friend found out that they have a side business buying junk cars at auction and fixing them with used parts from junkyards, then they sell them from their lot. They do the least possible to clean them up so they seem in good shape. I assume they just clear the service engine codes too, because the service engine light came on less than a week after it came back from them both times. I feel like we got scammed and are left with a piece of junk but there really don't seem to be many options besides trying to take them to court and who can afford that? Stay far far away! They might seem nice and cheap and I think they do actually try to do their best, but they just aren't that good. I feel like they get themselves into trouble because they just aren't experienced enough to do major repairs and they have too much drama going on behind the scenes.

Ashley Thompson

Scam never coming back

Chris Witt

Was just there for quick thing that we couldn't manage on our own at home. Chris got us taken care of pronto and was super friendly and accommodating. Also hooked us up with a recommendation on a replacement part and called ahead to let shop know to expect us.

Candy Gonzalez

The owner is very unprofessional, dishonest and rude. The workers were pretty pleasant. George, the owner is not approachable. He had a problem with my husband questioning a job they did on my vehicle and when he didn't want to deal with my husband, I decided to deal with it. He then was extremely short, while raising his voice at me while his child and other people were sitting in the waiting room. And said he didn't want to deal with me. I told him not to bad mouth my husband to me and to take it up with him and he stated he had my husband's number blocked. Which is fine, but either way to not allow me to speak and to treat me as though we didn't pay for a job that wasn't done correctly is not right.

bob andrews

dont trust these guys they ruined my engine lied about parts

TheWilliams FamilyBlessed

Paid to have a cooling fans fixes and was never fixed properly. They basically discriminated me and assumed that I didn't have the money to afford repairs so they fixed my car the cheapest way possible. Sad because I really though that they had my best interest at heart.

maximino Rodriguez

Was told my car would be done by the end of the day 2 days in a row. When I arrived at the time I was told to be there they said they got the wrong part. There seems to be no sense of urgency at all within this company. I called the other location and was told my quote would be done "in a few minutes l" over the 3 times I called in a 2 hour time span.Will definitely not be retuning.

D.J. Stewart

Walked in for an oil change and they chose to schedule one later in the day in order to make sure they had the time. Took care of the oil change, topped off my fluids and told me what I needed to get my car ready for an out of state trip I'm planning. Also took care of a couple quick nips and tucks while the car was in the air. Very friendly, and would rather help the customer than make a quick buck. Definitely my go to mechanic from now on. Wonderful experience.

Sarah Boyer

One stop shop for all your automotive needs!!!

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Just take a look

Brianna L.

They always give a fair price, get your car in right away, and are concerned about the safety of your car more than making money! Very friendly staff, I would sugest this shop to anyone needing work done on their car.

Alaric Wimer

The team at American Auto really helped me out a lot. I had several things I needed to get fixed on my car and they went above and beyond what I expected. They are trustworthy and understanding. I'd highly recommend American Auto.

Diane Hart

Helpful website brought me to the Sycamore location.I was looking for a used tire and every other place I called or viewed did not offer used tires. Being an older vehicle with high miles, I did not want brand new tires. I pulled up to the shop and was happy to see an old fashioned, hard working grease garage. Don't let the exterior fool you! I was helped immediately even though it was obvious they were slammed busy. Told the size I needed, they pulled one off the rack, let me inspect it,and told me total cost with mounting and balance ( $40.00) more than fair! He mounted it within 10 minutes and I was on my way. I was happy to give a place like this my business. It's what a garage should be. More than satisfied, I highly recommend them!!

Melissa Melissa

I bought a car from Casey a few months ago. The only reason I bought this car was because Casey and Corey told me that there was absolutely nothing wrong with this car except for the tire sensor.. Corey said the engine was completely rebuilt.. everything looked good new tires etc. The next day after purchasing the vehicle I started to hear a clicking noise. Brought it in. They said it was the control arm and took care of it ... Couple days later the engine light came on.. the O2 sensor needed to be changed so I had it taken care of. About two weeks after that the car started over heating omw home from work . Called American auto as soon as I got home because there was alot of oil in tje resvoir tank. The head gasket was blown. George said to bring it in and they would take care of it. The next day I went in to pick up a loaner car as George told me to. Casey didn't seemed to please. Gave me a car and I was omw. Couple weeks later they gave us a call told us our car was ready. My husband asked for some kind of receipt or something saying the work was done, for our records...Casey raised his voice at my husband Scott and they started to have words. Scott kept asking to speak with George the owner and Casey kept telling him no.. Scott. Just wanted to speak with George and Casey wasn't having it. They both walked outside and continued to scare at each other, a police officer down the road heard them yelling and had to pull in to the shop to calm things down.. Scott was so upset that he ended up walking home. I stayed to speak with Casey about the car. He told me to bring it in for a flush at the end of the week. When I came back Friday Casey looked at the car said he thinks the engine is cracked and that they are going to replace it. I was very happy to hear that they were going to fixed the vehicle. Casey gave me a loaner and that was that. About a month later they called us to pick up the Cobalt ... The engine was replaced and everything seemed to be good. I have not spoken with them since they replaced the engine.. but about a week later after picking up our car the engine light came on. Two weeks later we notice the tires were bald one having no tread at all!! That same day the tire blew out. I put on the spare. The very next day I had another blow out had to call a close friend named paul who was there with me when I bought the car.. two days later the third tire blew out I have pictures of all three tires and will try to post them after the im finished writing the review. These tires were shredded. And it wasn't just a coincidence, because the tires lookes brand new when I purchased the vehicle. I took it in to Firestone to get an alignment and to check on a noise the car was making they gavee me a list of things wrong with the vehicle.. the back springs are broken, the tire bearing was bad , the shocks, and the second control arm. They said if I hadn't brought the car in that one of the tires was about to fall off!!!! I thought I had found a new mechanic when I first bought this Cobalt from AA...Casey and Corey both seed liked really nice, honest guys but after everything I've been thru with this car I feel like I got ripped off and will never go back to this place. I will be adding more pics of the tires after the blow out... as they are on Scott's phone.

Roosevelt Williams

They won't receive our dime of my hard earned money ever again. They basically had a guy working here named Chris who was messing up people vehicles. They was supposed to fix my wife's cooling fans but somehow by passed the cooling fan relay and it caused her car to over heat. They then put in a toggle switch and the whole switch burned off in a little over a week. They basically admitted to fixing her car the cheapest way possible because they assumed that she didn't have the proper money to fix the car. Then wanted her to put money into the car. They won't be recieving any penny from us again.

Brittany Cobb

Great experience! The guys working here have great humor, are very capable and we're straightforward with what I needed. I was quoted $400 more for the same repair at a different shop. They did it cheaper and faster and I'm very happy with the work they did.

Jimmy Slattery

This location is under new management now. They really cleaned this building and grounds up, it looks 100% better then the old business. I walked in and was greeted by the owner who had a big smile and was ready to answer any questions that I had about the issues I had with my car. When i came back later that day to pick the car up the mechanic had informed me of some other issues that may become a problem down the road. He did this because they went the extra mile to enhance my wonderful experience. I have recommended this shop to everyone I know that needs repairs done or good quality used tires.

Keith Oschmann

This place is hands down one of the best tire/auto shops in the area. They helped me with fixing an issue with my car that their other counterpart was responsible for. They got me back on the road in no time and I will absolutely be bringing more business here. Thanks for being a good business and keep being awesome!

Cheyanna Harris

Great place to take your car. Very helpful, and reasonable. Highly recommend American Auto!!

Brenda Reger

They advertise that they sell cars. We went to look at a car during normally advertised business hours. No one was there, no one answered the phone. I had been emailing them to let them know we were coming, and someone even responded. We waited 20 minutes before leaving, no one showed up. Very disappointing for car sales! Stay away!

Robert Morrison

Drove in to town and received great service