Reviews of Kenny U-Pull Ottawa (Scrap Yards)

philip hunt

Bought an automotive battery, 95% of the stock they had was 5-6 years old. Most batteries only last 5-8 years. The core charge was $15 which is normal but when I returned the old core they didn't refund the money to my credit card which ever other battery reseller would have, they gave me a store gift card. I asked how much was on the card and was told by the cashier $17 even. Then was told that the sister company aim recycling next door could pay me cash for the gift card. When I went next door they said that they don't and walked me back to Kenny u-pull. Where the same cashier told me I could sell the battery core next door not the gift card if I wanted cash, but the rate would be less. I ended up selling the gift card to a customer that was checking out for $15 cash and had the same cashier that told me there was exactly $17 on it. He scans the card and says no it's only $16.95 on the card. I will never buy anything from this store again and advise you to check about core return policy and credits before making any purchases. Especially if you only plan on buying one item and nothing else.

Sparky 1228

Huge selection of cars, trucks and SUVs. Great prices. I will definitely be back.

Silas Willard

Only a $2 fee gets you in, and you can look online first to be sure they have the car you're looking for. Of course, you can't be sure the specific part is still there until you show up and look for yourself. I've not yet been disappointed. If you like saving and don't mind getting your hands dirty, then this is the place for you.

Brenda Minarik

So far so good and close

Andi Valachi

Good spot to pick used parts. Not when snow is melting: on some alleys you need a boat.

John Wick

Love the place! The girls are great and know the parts.

Kyle Staax

This place has really gone down hill. You now get charged $2 to enter the yard even if you're not pulling anything or are there for 10 mins. The yard has definitely shrunk compared to a year ago - good luck finding anything. This place is only somewhat acceptable if you're looking for interior parts - forget about anything else. The "clean up after yourself" rule is a load of crap - steel wheels fill the aisles and gaps of cars. Really disappointed and will not return. Thank hell for other pick and pulls in the Ottawa area.

Rheal Bergeron

Kenny u-pull is going down hill. Do not try to call a store you will spend at least 6 minutes listening to advertising in bad English translation, then it will tell you high call volume and hang up on you. You do it again to find out you can't call a store directly. You actually have to go to the store in person to speak to a manager or any other inquiries about your purchase. All to say you better have lots of time if you call Kenny u-pull and don't be surprised if you hang up the phone disappointed!!

James Smith

Good spot...

Marco Moscatel

Poor service over the phone. Staff to lazy to answer a simple question. Urging you to visit the location, all so they can charge you $2 entrance fee. No thank you! I was looking at buying a few parts but not anymore. I'll buy brand new parts at a premium before going here.

josh justa

Horrible atmosphere. They charge you 2 dollars to get in. And they have nothing. Anyone that goes there it's wasting time. Save your 2 dollars and go to a better pick and pull.

Brandon Hall

I've been going to the laval / Montreal, Cornwall, gatineau, and Ottawa locations for the last three years. When they moved the nepean kenny upull to metcalfe (Bank st.) It was pretty exciting being that it would be bigger. Unfortunately thats the only good thing about it. Living in ottawa its tough to find the time to take the 30 minute ride out especially when the customer service you get it horrible. I've never had such a bad experience in my life .... Anywhere... When signing in they went through my tool bad which is odd because its never been a thing before i have my tools old bolts and small parts from several builds and she went on with marking it up with the 'K' and complaining i had bolts in there 'excuse me its a tool bad specific for my car of course it has old bolts' this ordeal took me 15 minutes. So despite the 30 minutes it took me out of the way i get what i felt as harassed in order to enter. She had a way of making me feel like i dont belong and I'm an ignorant child. Finally once i got in i spent a few hours in the yard collecting what i need when i went to pay i was refused by one cashier because he was counting money thats cool i get it but there were four other employees having a conversation awesome love the customer service. Finally the women who checked my bag came on over. First she didnt know what my parts were center console -w- armrest, crossmember, and a steeringwheel. Second This all totalled up to 120.00$ after she punched just random prices because either she didnt know what they were or they didnt have a price in the computer she flat out told me shes charging me double for the center console because it had cup holders ?.. Wait a second what? Third they charge you for the air bag that comes factory in your steering wheel? Not only that once you can get over it she nearly broke the steering wheel tryng to pull the air bag out to msrk it with the 'K' rather then just asking me to do it. All in all worst experience with poorly trained employees and i would not advise anyone else to got there 0/5 stars for me. I left there in the worst of moods and a waste of a day thank you kenny upull ottawa for giving me a terrible experience if i could give anyone else advice make the extra 30 minutes to Cornwall and visit ashley and jessica or go to gatineau.

Reyad Abed

I have been to this place for the longest time, when they had no entry fee, this place has increased the prices on everything and you do not receive refunds just store credit... I only visit when I have no other option

Abdelwahab Elkhalifa

Best junk yard in Ottawa. Most car for parts are available. Unfortunately, news cars are not available in here.

hill billy

Out in the middle of nowhere and no cash back just credit. Expensive lesson learned

باسم مصري

You get Good price

Teber Hamza

Excellent service Thank you for the stuff and especially a girl she helped us (I don’t know her name) and for the manager Good job and good customer service

John Wagner

Great place for parts staff is friendly .I highly recommend .

Guy Lachance

All in all great place

AL

Mazda wanted $70 plus tax to replace Airbag light and they did not have it. I went to the yard, I found one Mazda3, I pulled the light, the full cup holder set (mine was broken), and the spare tire plastic cover (mine was broken). They …

Luke Harrington

New facility is awesome. Cars have a better lay out. Great selection of vw cars. Found multiples of the parts I needed.

Nathan Bridges

Awesome layout, friendly staff.

Ryan Clancy

Jessie and Herby are awesome to deal with. Very good deal to get rid of some unwanted vehicles. Definitely recommend them if you're disposing of a vehicle no matter what shape.

Jen Nadeau

I work at kennys and before that i was a customer i loved it cheep parts great deals on all sorts of cars this christmas season from now till the 17 bring in 3 cans of food or non perishable items get in the yard free the food is going to the local food bank come in we have gift cards too :)

Nick Hertzberg

Called earlier today to inquire about replacing an alternator. A little difficult getting through to speak with someone, but when I did the information was accurate regarding pricing and availability. Yard was easy to manoeuvre and was able to find my part.

sam scharf

Always have a great time when I'm there! The people that work there are always willing to help and go above and beyond.

Corey Reynolds

The prices are ridiculously cheap - if you can find what you need. Popular parts get stripped quickly. Fortunately the inventory is now available on their website along with a photo and the date the vehicle was set in the yard so you can decide if it's worth your while to visit.

Rigoberto Cisneros

Great place great value for your auto parts

Rachel Z.

I took the day off work and booked an appointment to have our vehicle picked up between 8am and 12pm and no one showed up and no one called to tell me they were going to be late. When I called to ask what was going on (after waiting on hold for 15 minutes) I was told that they were "running a little late" and would be there in "about 1-2 hours." I planned my entire day around this appointment and when I asked for a more specific time, they couldn't give me one. After waiting 3 more hours, I called back to ask what was going on. Once again, on hold for 15 minutes. Finally someone tells me "they will be there in about 30 minutes or so." Once again, could not give me a specific time. The only reason I am giving 2 stars instead of 1 is because when they finally showed up at 4:10pm, I was given the cash I was promised for the car - no questions or fuss. I would not recommend this place to get rid of your car unless you've got a full day to waste waiting around at home. And as a suggestion to the company, customer service and call wait times need to be greatly improved upon.

F. Buller

Amazing staff and cheap used parts u gotta look for what u need

Richard Rich

Found some items that I needed. People should bring their own tools and not Hassel others for theirs.

Derek R.

You'd think in today's day and age, the place like this would use a simple online stock of what is available. Instead it's hit-or-miss each time you go there. The staff are useless in helping. Never going back there again..

David Hinson

The vehicles have been carelessly placed in their yard. The distance between varies from less than 20cm to over a metre. The staff are not concerned and refuse to even consider getting an idle fork lift operator to adjust his mistakes. Too many office staff on computers doing what ever. Nobody on the yard itself. I have seen much better Kenny U-Pull facilities. They can do better!

Khun's Kuma

Went for a 95-00 honda civic radiator. And the fat blond dude said "70 bucks" i was like "what? A brand new radiator is 70$ at your local mechanic or even less. Why are you charging me 70 bucks for a radiator that has been seating on the hood collecting rain and snow because of your hood wide open?, Not to mention its a 20 years old car radiator, can you atleast bring the price down?" He said "sorry sir but we cant change the prices".... I left the radiator there and went to get a brand new one for 65 bucks at my local mechanic. Sorry kenny but your staff arent helping. And your prices are ridiculous if this is what you really charge for all radiators. "I yhought hondas was supposed to be cheap???

Christian J. Houle

Its a great opportunity to have and thanks for recycling these cars . Staff is always great and the place is clean and well done for a Recycling (scrap) yard . For the smart wise and green people out there , congrats to you for recycling and save or make big bucks . Excellent overall in my case ! Oh , just a quick reminder for those that didn't know, here it is in my case ; own a car for 20 years , payments for the first 5 years = 30000$+, then no payments for 15 years = -90000$ in my pockets for strip joint and not Stealerships ( dealership ) . Aaaaooouuuu

CODE E

Bring a canoe cause it's 9 inches of water

Thomas Demell

I kept my mouth quiet payed for my part amd left. Didnt have to even get served yet. The way they talked to the two clients in front of me said enough. Condescendant and disrespectful. If you dont have the patience to work in public, work somewhere else. Otherwise the new location is alright.

Nathaniel Bruni

Tried to get my car picked up and they failed to get to me within the 4 hour time frame and were adament they would get to me in time. When I called 10 minutes after the end of the timeframe, they quoted me another hour. Unacceptable and unreliable. Get a quote from a different vendor.

Serge Lafontaine

Easily the worst customer service I've ever received. I booked an appointment to have my vehicle picked up, yet no one came or called to cancel. After calling back, they couldn't give me an explanation as to why my vehicle hadn't been towed. They then garanteed it would be picked up the next day, so I took the day off work and stayed home. Yet again, no one showed up. When I called back once more, it was again promised that a driver would make his way later in the afternoon. Again, NOTHING. The next available appointment is now in a week. Stay away. Find another place to give your car to.

Amir Sajna

Super high prices and poor customer service The will search u when u go out of there yard That's something I have never seen, The will not treat u like a customer, the will treat u like a thief. I will never go to this location anymore

Brendan Savoy

The cars are easy to find in the numbered aisles, part pricing is not model specific, and pricing and inventory is available online. I can't imagine going to a scrapyard not like this! The only knock on them is there isn't much of a tool rental selection.

Nathan MacQuarrie

I went to kenny u pull . It has really bad reviews because they have a fee just to go on the lot . Most places don't have such a fee but kenny u pull sets every vehicle off the ground from the get go and the lot is organized by vehicle make …

Lotanna Umeugo

Paying for admission is bonkers if you drive an uncommon car.

Luke C

New location, same great service and prices.

Joanne Wilson

Great Location, my Paradise in South Ottawa. But some of the employees are not so pleasant. Five Star for location.

Quentin Morris

Bad service. I made a reservation for my car to be picked up between 12-4pm they didn’t arrive until 2 hours later.

DREW

Real men pull it Love this place you can usually find exactly what you are looking for and prices are great

Damien Harris

Was awesome, found everything and more. Found 2 sets of Hertz 6x9 speakers, payed 40 for all 4

Abdullah Kazal

$3 entry charge and every time I go the price for the same item goes up.

Kody Benard

If it was possible to give 0 stars I would start with that, when the location first opened my girlfriend and I went every weekend up untill recently and each time we went it had felt welcoming and friendly. The customer service was exceptional. Over the last 4 weeks we have only went twice which is very unusual for us as we go every weekend to fix up the car we have. The new staff that they have hired is very unwelcoming, very unfriendly, searches my bag which has never been done before and has accused me of stealing things that were mine to start with. The new people that they have hired have been disrespectful to myself and other customers. All around a bad experience, will not be returning to this location and I suggest the same for others.

Ron Bard

A retail store for used auto parts

Craig Allison

Kenny Ottawa. Purchased a used car. Jenipher in used car sales and Nicolas manager of location as well as the rest of the staff showed great customer service integrity and honesty. They went the extra mile. My son has an ear to ear smile for his first car. Thks

Angelique Smith

Mostly have all the parts I need when I go there.

Georgina Francis

BAD BAD BAD!!!! This company is the worst kind of company. They don't care!! Employees hate their jobs and it shows. Money grubbing!

Beverly Melia

They called me to buy truck. When I called back no one could find the quote they had called me with. Operator put me on hold for 15 minutes instead of trying to figure it out. Going to their yard they never have the needed parts. Wasting my time needlessly.

brian van schyndel

I was super excited about a "Kenny U-Pull" opening across the street from me. NOT ANY MORE!!! Ever since they have opened there alarm has been going off about every hour all night every night and stays on for about 45 minutes. I spoke to the manager and now apparently when the alarm goes off it goes directly to his phone to notify him. Now it goes off every 1/2 hour and only stays on for about 15 minutes. REALLY!!!! Fix the dam thing!!! How hard can that be?? Contact the contactor that installed it figure out the problem and FIX IT!!! If this post doesn't work my next call is to the city!!

Revetony Haddad

Very expensive . Considering they get the cars donated to them , (kidney foundation ) . Core charge on almost every item . Customer service is good . Friendly staff. False advertisement.

Ryan M

Always a fun place to go. Worked hard for an hour to get what I wanted. $59 cost for me and I saved $400.00.

ACreed

Great guy at the desk today. Redish Purple hair person that works there gave me a free gas cap for my volvo xc70. 100% would go back often when there are new cars. I have meet alot of mechanics at kenny u pull and they are very nice peoples

Adrian Ngarachu

Large variety of used cars. Easily catalogued and fairly priced parts that you remove yourself

Dwayne Walker

Meh. Not a great selection. Fyi, they now buy and sell used vehicles.

san379

who cares if its only 2$..the parts are 90% discount .. the tires are great the dodge stuff is good the cars for sale are nice

Tamer Beit

Cheap place for car parts. You need to bring your tools and take of the parts you want. Sometimes it is hard to find the car you want.

Logan Andrew

Great service. Employees are always helpful!

Carl-Erich Nilsson

I was in there and got a part, but didn't need it. I tried to return it, but they would not take it back because the person who had rung me through did not mark the product properly. So I lost $60 because they were unable to train their employees properly and there is no accountability.

Brittany quinton

If I could it would be no stars. very poor customer service. very ignorant. there was 3 of us who went in. we were searched no big deal.. but paid $14 for a piece of plastic that's barely 2 inches. WAY too over priced. we didnt even end up needing the part. the cars should be better organized aswell. the cars that were on the website werent even there.

Sebastien Deschamps

Lots of good parts available at low prices!

Tow Kings

Great experience from Jess over at kenny u pull she took care of everything and had great service

Alain C

Good place to find cheap parts for your car or truck. But it is very hit and miss. Unless you have a very, very common car (like an old Toyota Corolla for example) don't expect them to have one. And if they do, you better hope the car hasn't been there for too long, as all the good parts are usually taken. There is also a "gate fee" for going into the yard. Currently it costs $3 a person, just to look in the yard (even if you don't buy anything). But the thing I really don't like are the kids running the cash. Very lazy. They just sit around talking even though they see you waiting to pay. This happens every single time I am there. Shows very bad for a business.

Robert West

Bought some wheels that were marked as 15" rims. Turns out they are 14. Tried to return them and they can only give store credit. Went to buy a battery a female employee started helping me I told her what I needed then she just..walked away never to be seen again. Yard cars are also very sketchy be careful they have a habit of falling. Decent used tire selection but be careful many have very bad cracking,wear, and well over 10 years old they are not inspected very well to say the least.

Al-basrawi 87

Info regarding the car colour is not accurate on their website, they state that is grey i go to find out it's silver.

f stepehenson

Entry fee 2 bucks, Part I needed, 3 bucks. Grand total, 5 bucks. Nice friendly staff. What else do you want?

snaketokill

I got half an engine for 80$

Henry Troup

It's U-pull because you removed the parts from the scrapped cars. The inventory is on line. Bring tools and PPE. Parts are inexpensive but you will work for it. Not for kids. $3 gate charge.

Ananiya T

The best spot to get it all you guys at Kenny u pull are asome from service to prices

Allan Kerr

Best place in Ottawa to find cheap car parts, but you have to work for it!

Bill Karismouv

What a joke this place has become in the last little while. Apparently now there is $2 fee for just browsing the yard. Also the GM section was the emptiest I have ever seen it. I didn't find the part I was looking for and won't be back. There are other yards which are a lot more pleasant here in Ottawa. They really need to do a clean up in this place, it's a nightmare compared to other yards around town. Use the $2 you save to drive to a better yard.

Mark Whitlock

They couldn't tell me the model of the car they had. Forcing me to take a long drive to check it out. But I got what I was looking for at a good price. Good friendly, counter service. Good place for used parts, if you remove them yourself.

Brandon Briscoe

Great atmosphere! The girls in the front are very helpful and the managers are great people to deal with. The guys in the back working on the cars are always willing to lend a hand when needed. Come to kenny U pull, Great deals AMAZING prices!!!

John Nitro

not impressed. prices now are way too high. got better treatment in the pen than by counter staff

Wilbur Azevedo

Great place to get your own car parts and save a few dollars. Big yard but a little unorganized. They will throw an import in with a domestic every now and then.

Artspd CANADA

They charge you money for entrance

Luc Brown

The staff are courtious & helpful . Can't beat the selection and pricing.

Devin Pumphrey

I showed up right before close, and Jessie still took the time to stay late and help me sell my junker. She stayed late because of my poor time management, was still friendly and helpful the whole time. 10/10 would recommend.

Robert Smith

Great u-pull scrap yard. Well laid out with space to work. Rental tools available. Up to date inventory on their website, and great prices.

Fred Kup

Found my Dodge RAM Radio at a great price. Works like a charm.

Josh Deecker

I often find myself at Kenny u pull for car parts and the staff here is always helpful and the service is great! One member in particular, Macyn Nadeau, I find always goes above and beyond to help me and always has great service with a smile. Every time I go here he is working and no matter what, whenever he helps me or provides that great customer service of his, it always amazes me at how friendly he is and how good at his job he is! Overall great place and when you're there be sure to ask for Macyn! :)

Frank g

I would have rated this place a 4 star ,as everything went ok and I was able to get what I needed. The only thing I didn't appreciate was the attitude I received from some short fat blonde woman working the cash when I was checking out. She should not be working here with that attitude. But overall good experience

Mike M

Friendly helpful

Stephanie Clark

Great place to pick your needed parts for a low price!

Andy May

Great place to get auto parts if you don't mind getting your hands a little dirty. The prices are great.

Claude Claude

Doors and fenders all damaged by forklift while stacking in the yard. Too bad... had a color match and everything. Disappointing that all the panels were damaged beyond reasonable/ fixable condition.

Greg Zadow

Great prices. Have to remove your parts yourself and pay $3 to get in. No torches allowed but cordless is fine. Good place to save e on car parts. Can only get a credit for returns and cannot seem to be able to talk to anyone on a phone only recording

anew Guser

Perfectly fine for what it is. Go in for 2 and you have hundreds of cars to choose from. Friendly staff. Right beside a junkyard that will buy any metal scraps and broken appliances (not got very much I assume), so bring your scraps along...

Andrew C.

I can’t even begin to describe how much money I’ve saved because of Kenny. As always though with used parts, you gotta know what you’re doing...these vehicles are in the scrap yard for a reason. That said, Kenny has always been good with warranties and returns for me. Keep up the good work dudes.

Jen Em

Told them I was looking for a 2015 dodge caravan and that anything 2011 and up would do. They make you pay to get in, THEN give you the list. Nothing on the lot over a 2008. The lady at the desk tries to tell me that their "mechanics" just checked all the vehicles for compatibility a few weeks back so they are the same. Not. Even. Close. May just be a wrecking yard to pick parts from but you should have some knowledge of cars or know how to look them up. It may only be three bucks and a waste of half an hour but when you think of how many people you do this to...

Christina Ewing

This was an awful place to work. What a complete mess, not to mention an environmental disaster. The majority of management has little to no regard for their staff, or their safety. I think every customer that goes into this store can agree that the current staff are amazing, very helpful and always welcoming with a smile. It is sad to see a company with such great potential being run by a group of individuals who have no background in the automotive industry, don't know an alternator from a power steering pump and could care less for their employees. These employees deserve the very best, as they work extremely hard, and put in endless hours of overtime without a fight

Jeff Gibson

The new Ottawa location is the worst of the three in the area (Gatineau, Cornwall). I was searched going in and and the guy put paint marks on some of my tools!? I bought an air cleaner box and a car bumper and after getting the receipt realized they charged for the nasty old air filter in the box and called the car bumper a truck bumper which is an extra $16. No refunds bud, only store credit. They tried to nickel and dime the guy in front of me too and were still searching everyone entering and leaving. Wont be returning.

Dean Mcgee

Very unhappy person at cash, He should look for a new job

videogame wolf

The back yard mechanic s dream place for almost any part you could. Need . The possibility s to save a ton of cash is worth a visit here

John Kowalski

This place is awesome!! Super friendly staff and dirt cheap parts :) For example brake calipers are only $15! I called another yard in ottawa and they wanted $50. Other hot tip - Cheap batteries there. Last winter scored one for like $15 for my car. Best thing about it? The *as is* cars. Randomly picked up a gem there this week and they even towed it to my house. Highly recommend! Thanks Sheena & the gang :D Sincerely, a very happy customer

Robert Bradley

What a great resource for people that care about their cars and are not afraid to look after them themselves. The cars are raised off of the ground so you have access to them and their prices are more than fair compared to the dealers ridiculous prices. The staff in the office are fair, reasonable and have a sense of humor. Only the whiners and do nothings complain about this place. Bring your tools and go for it. I can't believe people complain about a $2 cover charge - you are the cheapest people on earth. You gain it back 20-fold when you purchase you first part but you would have to be a forward thinker to realize that.

Tim Ibbie

Good service, truly a backyarder's dream

Phil Carroll

Horrible staff and after the raise of the prices not worth it to come here anymore

Andy Macvicar

Pleasant girl found me a battery. Haven't installed it yet but she said it was fully charged

andrew essar

Not really impressed with the prices. The used tires were the same price as I can get them new at CAPS. Plus the entry fee and not the friendliest employees. I find it so so. Lately I have been buying more and more of my stuff new as I don't always find it worth the risk of using old parts. It's ok for some stuff.

Steve Whissell

Good service and great prices. Good place to go for a discounted used item..............

Red Wil

It is very far. Staff occasionally rude.