Reviews of Ace Recycling and Disposal, Inc (Scrap Yards)

2274 Technology Dr, West Valley City, UT 84119

Average Rating:

DESCRIPTION

Here you have the information of real people like you who are consuming the products and services of Ace Recycling and Disposal, Inc (Scrap Yards) in Utah.

At present this business has a score of 3.0 out of 5 and this rating has been based on 75 reviews.

As you can read, the average of ratings that it reaches is discreet, and it is based on a large number of scores, so we can be pretty sure that the assessment is quite faithful. If many people have bothered to evaluate when they are satisfied, is that it works.

You know that we do not usually stop to put opinions when these are good and we usually do it only if we've had a problem or incidence...

This Scrap Yards is classified in the category of Garbage collection service.

Where is Ace Recycling and Disposal, Inc?

REVIEWS OF Ace Recycling and Disposal, Inc IN Utah

Shad Patterson

I tried to cancel my service with these jokers for weeks before moving from our home, over a year ago. They almost never answered the phone when I called (during business hours), and when I finally got a hold of them they said they had no record of my account, so there was nothing to cancel. I then asked them to come pick up their recycling can, which they never did. I left many messages about picking the can up, only for them to be completely ignored. Fast forward to now, I get mail from a collections agency for unpaid bills to these people for services provided to a house I didn't even live in. Strong work guys, thanks for screwing up my credit.

Dale Draney

They do not own up or take responsibility when one of their trucks causes damage to another vehicle. They dodge phone calls and are a very sleazy dishonest company to deal with.

Monica Young

ACE is a great company to work for. My husband has worked for ACE as a driver for 19 years. I'm in customer service and I have worked for ACE for almost 9 years & my daughter for 4 years. They care for & do their very best to take care of …

Kimberly J. Lance

I've been a resident of West Jordan my entire life and Ace Disposal has always provided us with the best service. Over the many many years they have serviced our house, we have had very few issues. And if there ever was one, they would take care of it right away!! Thanks, Ace Disposal!!

Jackie Hendersen

I forgot to take my trash cans last night for pick up this morning. I called and you sent a truck within the hour to get the missed stop. I really appreciate your entire crew out there that does such a good job.

Austin Edman

Truck #708 hauling trailer #909 was doing well over 60mph on redwood road heading south towards 146th south, driving very aggressively, getting right up on peoples bumpers and flooring it to pass people. I have video evidence. Today’s date is 7/22/2019 12:40pm.

Faulted

I've been with this company for three years and I love them. I haven't met a customer service rep who didn't try to go out of their way to try and fix things. The drivers are extremely nice and everyone that I have met takes great pride in their job. This is a great company.

John Udseth

I am very please with the service provided from Ace.

High Stepping

Great company always quick to answer questions and picks up our garbage quickly and cleanly.

Mike Potter

Didn't come on Saturday to pickup what they didn't on Friday here in Northpoint estates condominiums in the Avenues due to the Spring snowstorm. So lame. Understand why couldn't come Friday. They could have done their level ground pickups on Friday. I was able to get out and about on Friday even with the 9in snow made it back uphill 14 blocks...However Northpoint management committee is partially to blame. Obviously don't have an SLA with Ace that they have to pickup Saturday if Friday delayed. Additionally the onsite manager could have come around and at least picked up the extra trash in trashbags put them in the condo dumpster. There are many seniors here is difficult enough for them to get the trash out let alone 2 extra trips hauling it in and then back out again...However is typical for Northpoint owner management committee. The condo fee at $595 per month has to be one of the highest in the nation for not being a resort type complex. Is the committee's fault for letting a prior onsite manager Brendan hand out no-bid contracts without oversight or objections. Used up all the capital reserves. Was fraud in my book...Am just a resident not an owner so have no say so. My Mom as an owner didn't delegate to me or my cousin who is an architect that lived here 2 years too.

Derrick Luera

We just moved into the eagle mountain area, and left one medium sized box that we couldn't fit into the garbage can next to the trash cans, both weeks the lazy drivers wouldn't throw it away. Never had that problem previously anywhere. Truck #453

Mckensey Burgess

they didn't take our trash, when other companies will! Very disappointed with them!!!! WORST GARBAGE SERVICE!!!!!

Bob Ricks

Hey Ace, I love you guys. Been a customer for 10 years and you have always been great.

Clara Walker

They need drivers that have a pair. 2 times they have left my trash because my dog barks at them. When Gary's service had the route they would give her a dog biscuit and get the trash.if the trash guys are afraid of dogs they should try another job.

missalyssa11 Sue Gaming

Eric Nay

One of their drivers almost ran me off the road on I 15. He wouldn't pull over after he side swiped my car no matter how much I tried to get their attention. I tried calling the office several times and even left 2 voicemails and heard nothing back. They must not care about other drivers out there because I think that is something people and companies should take seriously.

MOB FIGAZ BOSSMAN

Very disrespectful and rude and never pick up our trash they claim they can't get to it every week they have different excuses. Then when they do, they slam the dumpster and break the wheels countless times, making it hard to move. Worst ever I uploaded pictures to show you how there is nothing in the way and still our trash piles up. Not to mention all winter I'm forced to push it out so they don't have to struggle. Otherwise they don't show up, and like u seen I cut my finger moving it one time but we are forced to go with them because of the small market. Sucks so bad.

Marci Dehaan

Awful customer service. Broken lids, not pushing the dumpsters far enough back , nobody can through their trash away. If you ask for service they are ignorant and rude. Switching vendors is the next step. Thanks but no thanks for your help.

matthew hansen

I’d give a higher score if they actually picked up my garbage. For days it had been sitting out in front of my house overflowing because no one comes even when I’ve called multiple times to complain. Maybe I should take it to their location and dump it in their front lawn.

Tim Bates

Just wanted to give a shout out to Ace. Your driver who does the West Jordan route is awesome. We had some random car that parked too close to our garbage can at night. In the morning on trash day, your driver got out and moved the can away from the car so he could empty the trash. I'm sure he could have left it and moved to the next house, so thank you for taking the time to empty our trash.

Katy Robertson

I watch them come to my work twice a week and they do an amazing job! We have 5 bins and they have to get out of the truck each time they empty one and push it to the side so they can get to the next one. If any garbage spills they always pick it up and leave everything looking clean. It's a lot of work for just one person, but they always do a great job.

Leticia Mitchell

karl hasenoehrl

Absolutely the very best company in Northern Utah for trash and recycle services. This is a locally owned company and provides numerous jobs for the local economy. Company still believes in taking care of it's customers which is really getting rare these days. Hands down the best company I've ever worked for. They take great care of their employee's. 5 stars is just not enough. This is truly a 10 star company and maybe more.

Jim Sterzer

sat utah

Boooooooo for the 2% additional charge if you pay by credit card.

William Jolley

I called in for a extra garbage can pick up and told the female dispcher I need a few hours before the truck comes to finish my work. She didn't tell The local dispcher so the truck came early not cool. The driver Shane truck 138. Said our business is very important to him and will empty the trash for free this time and would have another truck come back later. Great job Shane thanks

Annie Salazar

These guys don't take care of their employees like they should. My husband works for them and has been driving around in a hot truck with no ac, in the middle of July when it is 100 degrees out. He has told them everyday for the past week and it is still not fixed!! Maybe if he dies of heat stroke then they will listen.

carolyn miller

This is the second time my garbage was not picked up. Fuming mad I will go higher up!!!!

Danelle Birch

Said they emailed me (my neighbor said the same thing) but never received that email. I happened to be outside when they came by to collect back bills and I did. They then went next door and because my neighbor wasn't home just took her can. Very rude customer service. Bye Ace.

Unknown Coatings

Had their service for nearly 4 months, my scheduled pickup was every to weeks. It was picked up a total of 3 times, one of them being when they came and removed my dumpster for "not paying" with no warning or anything. They came and picked up two other times, one scheduled, once when I called and complained about garbage that had been sitting for well over a month, they came immediately. Looking through the reviews, I can tell I am not the first. Luckily another company was more than happy to pick up where they left off. Also a 2% charge for paying online is ridiculous being that it is saving you guys money instead of sending out bills and the like. An absolute joke of a business.

Amanda Hollingsworth

Called the city on my lunch hour because I saw that my recycling hadn't been picked up. They told me I had the wrong week, which is weird because I remember the recycling being emptied two weeks ago. Not to mention the whole street put out their bins as well. The city directed me to Ace. Ace said I also had the wrong week, but they would be happy to send someone by to empty it anyway. I was thrilled when I got home from work to find my bin empty and my neighbors bins looked to be emptied too. Thanks Ace!

d t

Doug Brady

Absolutely a horrible company to work with long term. Loyalty means nothing to Ace Disposal. They are fine when you accommodate them when they screw up, but if there is even a glitch on something on the other end, they have zero flexibility. Been with them for almost 20 years, and I am done! This is a customer service world and when you don't take care of your customers, the whole world will know about it. Fortunately, you don't have a corner on the trash market--lots and lots of companies I can call. Bye!

Bric Anderson

I tried to give Ace a chance but they really don’t care about the customers. They can’t recycle anything so they force that problem on the customers so they can still try and squeeze more money away from people with a unless system. Then …

Michael Baker

I have worked at Ace for 12 years, I couldn't have asked for a better company to start a career at. At Ace you know the owners care about their employees by the actions they take to make sure we are happy. Love it!

Derek Koll

Always consistent pickup times, and have always tried to make thugs right, even if it was not their mistake. Thanks ACE disposal!

Lisa Anne

20 years. Got a message dumpster was too heavy to dump. No problem, we will resolve it. Before we had a chance a rep shows up with attitude telling us this has been an "on going thing" with us. I can only think of one other time in 20 years. Threatened to "pull" the dumpster. Pull it! Close our account. Attitude doesn't cut it when it comes to customer service. "Smiles" Love the office staff I have worked with over the years for both our property dumpster and our construction site needs. You all are awesome. I'll have to move on now. . We were made aware that a chunk of concrete was put in our dumpster. We knew it shouldn't have been and were removing it. We have a dump truck which is where the concrete should have been placed which was pointed out to "smiles" Your rep that showed up on our property was a JERK! Maybe a refresher course in customer service is in order. There is nothing that cannot be resolved with some respectful conversation between 2 men.. We have owned a construction company for 23 years. Didn't get here by talking to people the way he did.

leeju660

Excellent and professional, great service.

Lance Mudrow

Very disrespectful driver in our area. Called my mother in law a lier she's 77 years old. The reason being having an Xfinity van in the way saying it was mine I've never even worked for them. Another time before the home owner association was involved of moving vehicles can't prove it now but scratch my car while I was here. Also read about West Jordans city Xmas tree policy that the procure said it would pick up tree and it's still out on my driveway. I think maybe this company is a good company but there needs to be communication and have there drivers have custom service. Not just a job.

Mercedes Anto

I work for Ace and I absolutely love working for them. Everybody I know strives to provide great customer service. Everybody really cares about our customers and tries to make sure that all our customers are satisfied.

Greg Fitzgerald

They are now charging an extra 2% if you pay them by credit card. Another Ace poor decision for the consumer.

YadaYada Yada!

Ace Recycling is a good company! I get my pickup days mixed up sometimes and when I call them sometimes they will come out that week or I might have to wait which I don't mind because it was my fault. Love that I can get an extra recycle pickup along with my city pickup every other week. Thanks!

Michelle Goldberg

I have been there customer for three years. I am a small business owner single member LLC. Unfortunately, I have some health issues over the past couple of months and my staff was filling in as best they could. Admittedly, some thing slid through the cracks. I did not pay my garbage bill and instead of picking up the phone to call me and ask what's going on or take a payment over the phone they just stopped picking up the garbage during my busiest time of year. So for $155 they lost a customer. Go elsewhere if you want customer service!!

Greg Ward

LBCP

I was contacted by Ace through a resume data base. What I was told I would be doing and what I did were two different things.. I quiet after a week. I still have not been paid for the hours I worked. It has been over a month and the state …

VICTOR ZAVALA

ACE is loosing our business, we have a.6yd container and they decided to skip our pick up and not give us a courtesy phone call, we were paying more with them thinking the service was better. Is not the first time. They are great on making sure you are not late on your payment.

vern coggle

We moved into Midvale in April. So far you have not picked up our recyclables .... not once ..... not even 3 times ..... BUT 5 TIMES ..... I've called until I'm BLUE in the face ..... you've made promises to pick it up ..... you've said that you will put us on a watch list ..... but to no avail .... I've called you after hours and you hang up on me. I've called the city, however they simply refer me back to you. It's apparent that you folks don't care about your customers .... the people who pay your salaries. Any other place of business would at least give me a refund ... but because it's contracted through the city .... there is literally .... nothing I can do. I know the game. You don't pick up all the cans but you still get paid as if you did...... and no one is the wiser. How do you folks even sleep at night knowing you are ripping people off??!

Whitney Colyar

Just moved in to Eagle Mountain (Silver Lakes neighborhood) and i’m convinced I have the nicest garbage man ever! Our trash had been picked up earlier today and was so full we’d been saving trash and had it half-full again right after they picked up. Anyway, a few hours later he was picking up the other side of my street right as I was dumping grass from mowing the lawn. He stopped his truck and came over and hauled our heavy trash to the other side to empty it so the grass wouldn’t sit in it all week, then brought it back! I told him thank you so much and that I so appreciated it, and he said, “Of course, that’s what we’re all about.” Talk about going above and beyond. Wish I’d gotten his name!

Bowhunter Gaming

My dad (HAG) and grandpa have worked at ACE for years. They also pick up my garbage at work and at home. ACE is a great company! We have never had a problem with our pickups, especially at my place of work. Would highly recommend.

Robert Raines

laura ferguson

I LOVE THIS COMPANY.

Look Media Design

Michelle McReynolds

Debris from their truck flew out the back and hit and dented my hood. When I called, they told me it was considered road debris and that they won’t do anything about it which is complete bs. Now my brand new car now has a dent, not my fault at all, and I have to pay to have it repaired! Take responsibility!

Elena Reyes

Driver cut me off and had the nerve to honk at me. 7200s before redwood is only one lane going east bound no idea what he was thinking I had kids in my car and it could have been tragic. Just because you drive A big truck doesn't give you a reason to cut people off. 459 was the number I saw on the truck.

Kelly Ortega

Loved how my 15 foot garbage can was delivered and picked up when I needed it to from my house.

Sandrelle A

I have not paid for any services--we get free dumpster services through the city program, but we have a difficult yard to get into due to low power lines. Both guys (James and John), who have come to pick up and drop off dumpsters have been friendly, professional, and very careful with our property. Thanks guys!

Travis Baker

2 reasons: Last week I forgot to put my trash out until after they collected it...argh! I've never done that! I was so disappointed in myself and not looking forward to figuring out how to get all the upcoming week's worth of garbage to fit in an already full can. Anyway, I got home from work and miraculously it had been emptied! Second reason is I use Ace Disposal at work and their service rep is always figuring out ways to help meet our needs. They always donate to good causes and bend over backwards to help us in a bind!!

Cris Hand

ACE need to improve communication on what is Recyclable . First week paper stating plastic is ok , the next week there was a notice “warning “ plastic is not excepted in the recycling been ?

Patricia Gunther

They had a recycling semi on the freeway about an hour ago that had massive amounts of recycling debri flying out of the entire top of his trailer large pieces that could cover over half of an entire windshield! People were trying to pull by his window or honk and let him know but he ignored us all and just keep littering while driving down the freeway ubsructing many people's view while trying to drive at 70 mph or faster! Not professional at all and very dangerous not to mention your littering and that defiantly doenst say much for being a recycling company! TRUCK#702 TRAILER#909

Fred Eldredge

I believe this is the best disposal company in the world. Our driver crossed the street to get my garbage can and took it to the truck, he renewed my faith.

Christina Jean

Great service all the time! I would highly recommend!

Jacob Hillman

We put recycle bin out at the same time as all the other neighbors, all the neighbors recycle bins get emptied but ours? Do you pick and choose who's bins you recycle? Why are we paying for a service, when we've learned that there are no guarantees you'll deliver? It's sad to think that we have a 50/50 chance of having our bins emptied when we put them out super early in the morning, long before the garbage trucks come.

Kendra Backman

I love our driver Brent. He is seriously the best. Thanks for always taking care of us Brent!

Yiorgos Sergy

I have been a customer of this company for many years, they are there when expected and very reactive to my calls and proactive if they identify a problem. I recommend ACE highly.

cody jensen

Excell in customer service

S Rich

I love this company. The drivers go above and beyond to help. Also, unlike some garbage companies, if I need to speak to customer service, I’m speaking to someone locally and not in another state. I’ve had nothing but positive experiences, so don’t pay attention to the negative reviews.

April Siragusa

Truck 435 did me a big favor today helping me out!! Thank you!!!

Ai Polo

Worst company ever! Don't trust them

Kara Black

Cannot believe that they got a contract for West Valley City. They are the absolute worst to deal with and the staff in the office are extremely rude. If you can avoid them, do it!! Unfortunately, until WVC realizes their mistake we are stuck with them.

Vanessa Mandujano

Always have a great experience. Very helpful and nice staff when I call in to ask a million questions! The drivers are also great, always answer my questions, and let me know if there are any issues.

Stacy Malone

Super responsive, excellent customer service for our business needs.

Kayda Kayda

Currently driving behind one of their trucks... guy is all over the road and trash is coming out of the truck he’s blown his horn multiple times and doesn’t use he’s blinkers... just watched him cut someone off and “brake check” a small car...

VASA Corporate Wellness

The management team really cares about their employees. They are very easy to communicate and work with!

Vincere Inc

Business Hours of Ace Recycling and Disposal, Inc in Utah

SUNDAY
CLOSED
MONDAY
7AM–5PM
TUESDAY
7AM–5PM
WEDNESDAY
7AM–5PM
THURSDAY
7AM–5PM
FRIDAY
7AM–5PM
SATURDAY
8AM–2PM

PHONE & WEBPAGE

Ace Recycling and Disposal, Inc en Utah
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