Reviews of General Auto Recycling (Scrap Yards)

Mike K

Have everything

HH Scott

Always had good luck here. Good guys that try hard. Recommend

Derek L

This is the cleanest salvage yard I've ever been to, also the team they have their are friendly and very professional, I am a Service Manager @ New England Tire in Attleboro Mass, I have dealt with many other yards in the past and have always been treated like my business didn't matter , General is definitely worth the hour drive. Thanks General for the great service today.

Kenny G

I bought a Rubicon front axle from them and it was my first time contacting a salvage yard that was 8 hours away. I have to say it was one of the best buying experiences i have ever had -- the associate who helped me, Shawn, was very patient with me because it was first time making a purchase like this. He explained EVERYTHING that i needed to know and how i need to get it shipped for my certain situation. I know it's hard choosing a reputable salvage yard because of those bad apples we've experienced, but i can assure you that General Auto Recycling is totally legit and is focused on helping the customer. My Rubicon front axle is now packaged up, shipped, and is on the way to my house. I am located in Virginia and General Auto Recycling is in Rhode Island, so I put a lot of trust in them. They turned out to be great people to deal with and i will definitely be a return customer. If you can, ask for 'Shawn' -- this guy knows his stuff! I am in no way affiliated with General Auto Recycling, this is an honest customer review on how happy i am with their service.

Tim

Order tail light on march 5, after 10 days of waiting I called and was told that they shipped to wrong address. been promised to send another one next day. never call me with new tracking number. following week I called again for update. they inform me that they don't have another part to send me. I asked for refund . they promise to do refund next day, never got it. end up calling credit card co.and file dispute. NEVER buy from them again.

Ryan Sweeney

Never use them.. i ordered an engine for $4000. Salesman told me cc payment ok. Upon delivery cc was refused by the driver and his manager for no reason citing a need for a more secure payment. Cc is as secure as they come. I purchased an engine elsewere without issue.

Frank Velani

If you deal with junk yards (which I do on a normal basis), you know that you can't really expect much service as long you get the correct part in a timely manner. General Auto Recycling are the worst people I have ever dealt with, especially Judy x215. Wasted two weeks of my time and instead of an apology, at the end I was told my $200 order takes less priority then a $4000 engine order from someone else. I will not recommend this place to anyone!

Thomas Ferreira

Bought a wheel (rim) for my wife's car....3 weeks later I realized I didn't actually need it...I couldn't find the receipt for it but they took it back anyway..which I appreciated...but there is a restocking fee..I believe for all returns... I would recommend going there..professional place...

David Rose

Service and parts as described

Ned Mihaylov

I can't expect perfect customer service from a Junk yard, but these guys are by far the worst possible. I ordered a part from them 12 days ago, they charged my card immediately, to find out almost 2 weeks later that the part was never shipped out. I gave them my phone numbers, emails, address, and anything else they requested, to find out later, they could not contact me (Riiiight), to tell me the part they had, all of a sudden they do not have. After the 10th day I started to call them and track my part, but no one answers the phone... It is just unacceptable.... As a business owner, I have never provided customer service like this. My advice is, get your service right, or find something else to do....

Kelly Schmeiske

Terrible Junk yard.. Called Friday they said they had a radio for a Mercedes for $300 drove 2hr next day to pick radio up when arrived talked to same sales person ( JUDY) which gave a higher price o $485 said she did not tell me a price before (?). Even with a higher price was willing to buy it waited from 11am to 1.20pm when Judy said they did not have any radio in stock no one even apologize had to drive back 2hr without part and mad called to talk to manager but he is even ruder and said it was not their fault (not one small single apology) Not the first time they I had problem with them already bought a transmission and it was bad they told me to take to dealer which I did and dealer said tranny was bad ($400 trany flush +labor) General did not give money back or exchange (2800 loss) they have good price however you are going to take chance I will no longer do business with them. Work in car business and know a few mechanics that also are really mad a them.

Coire Fox

General Manager of an Euro Repair shop. Bought a $4000 engine from them 1.5 months ago and they have yet to return my core charge (money held until they get the old part back) which amounts to $600. Worst service ever. Everyone is rude. AND I BOUGHT A $4000 ENGINE FROM THEM. Imagine what kind of service you're going to get if you're only buying a $200 part.

Abdellatif Naanaa

If I could give 0 star or even a minus star I would. waiting 6 months to get my core pickup and $300.00 refund and still nothing. Every time I called they promise me that they will pick it the next day. Now I have to take them to court.

Bob Onit

Are they serious! How they stay in business is beyond me! Ordered a part from them Tuesday,October 21 and here it is today,Wednesday October 29 and no part yet. Call every day and get more B.S. stories (if they answer the phone) from the bitchy woman and the joke of a salesman i dealt with,Ron! They must have a script they read from for excuses! Never again! I BEG of the people that read this review,HEED IT!!!!!!!!! I wish i did to the other reviews on here!!! Oh and by the way,i am in the automotive trade as a repair shop and they are on my "never use again" list! DO NOT USE GENERAL AUTO RECYCLING,EVER!!!!!!!!!!!!!!!!!!

Chris Pedchenko

Didn't even buy from them, I hung up on them they were so rude...no thanks

angel santos

Jay, gave me outstanding customer service. I would love to do future business with him.

Gilson Oliveira

Very bad experience... this guys don’t know how to talk to customers

Bharath Shivaram

Worst! BEWARE THEY WILL NOT SHARE WARRANTY DETAILS WITH YOU AT THE SALE, THE WARRANTY POLICY IS CAREFULLY CRAFTED TO MAKE SURE EVEN DEFECTIVE PARTS ARE LEGALLY NOT THEIR RESPONSIBILITY. DO NOT RECOMMEND.

Luisa Schülke

I am very happy with General Auto Recycling. I emailed them about a part that I needed for my car and Shawn answered right away. He was very helpful about making sure its the right part for my car. I was a bit affraid as I read all the reviwes here, but I really cannot complain. I wanted to check out the part myself so I took a trip to the yard and I was impressed how neat and organized it is. This junkyard is huge. I had to wait about 10-15 minutes until they got the part for me which was perfectly fine. My overall experience was positive and I can recommend going there.

Joe Bianchi

Great customer service and extremely affordable prices. I will do business with this company again in the future.

Rustam Shakirov

Asked Jay to put hold of an item due to wanting to know how much the shipping would be. He told me the rough estimate and I agreed to that but still wanted to be sure of the total cost. So he told me to wait for the call but never happened. Next thing I know is they sold the part.....Really mate? Unprofessional.

Moda Cars

On 4/15/2019 we purchased an engine for a 2012 BMW 335i Engine that they required for us to send them a wire transfer from our bank to theirs. I thought this was very strange for them to require us to send the a wire transfer in the first place. We were advised adamantly by the sales person Matt that the engine we were purchasing from them was in pristine condition. However that was not the case unfortunately. We were also told by Matt that we would get the engine that we purchased from them within a few days. This also was not the case. We finally received the engine on May 4th 2019. When we received the engine the delivery driver did not have time to allow us to fully inspect the engine. The day we received the engine we sent Matt our salesman an email with photos of the damaged engine. We advised him that we had 8 different problems with the engine. That the engine was not sold to us as described. Below is a list of problems this engine had when it arrived at our shop. 1. Valve cover 2. Turbo bent upward 3.Turbo solenoid broken 4.Turbo vacuum pump bent 5.Boost charge solenoid broken 6.Pressure solenoid broken 7. Engine has water damage 8. Engine is extremely rusted all over We did not get a response from our email so we called and left several messages to no avail. Finally I was able to speak the Shane on May 5th 2019. Shane was very rude and short with me. He was raising his voice and advising me that we signed for the engine in good condition. I tried to explain to Shane that the driver did not give us time to inspect the engine and that we sent him an email the same day we got the engine with photos and an explanation of what was wrong with the engine. I asked to speak with the owner of the company because the way he was over talking me and his attitude towards me. Shane advised me he was the owner and there was no one else I could speak with. This is not how I should be treated. All I can say to other customers is to please read the reviews before you purchase because this is how they treat you.

ray labonte

ZERO, poor service, not too helpful, never answer phone, then when they do they put you on hold and never come back.

Mikhail Saykin

Quick shipping

J Cruz

prices seem to be rite,BUT dont let it fool you, Most if not all the employees are miserable to deal with. I tryed these people 3 different time on 3 different parts and they did nothing but jerk me around, AFTER taking all of my CREDIT CARD INFO; started to make me think if these people are scam artist, i called the local yards around them and it seems like its an on going thing with these people look else where for your parts, i dont know what they are doing, but they are not honest people, try MARTINS AUTO or some other place, dont waist your LIFE on these scum bags

Tamara Bourne

Just recieved a rear spoiler we ordered for a Lexus, it was immaculately packed to ensure it would be delivered undamaged and priced extremely well! Thanks so much Lynn for all your help! B&W Auto Body

mark smith

the worst customer service. people are very rude. I ordered the part and was told that it would be shipped within 2 days. after 10 days of waiting called them again, stayed on hold for 30 minutes they just hang up on me. call them again and they didnt even ship it out yet. also said that there were some wires missing which wasnt said in the add. So they charged my card the same day I placed the order, waited 10 days to find out that the part was broken, they didnt even call me during those daays to let me know. Monkeys business

Isuzu Buyer

You took the time to google these scuzzballs, don't fail to heed the warnings. These guys must have been in suspended animation for 30 years because this is exactly how all these places were run back then.

Joe B

I rarely look at reviews when doing business with a company because most people who leave reviews are unsatisfied as a result of self doing. But in this case, I purchased 2 lights from the company. 1 was damaged in shipping and a cracked piece of the light from the corner was in the box. I called the company and the saleswoman who answered the phone transferred me 3 times to the original sales rep who was going to voicemail. This showed they had no interest in assisting just passing it back to the source. After I spoke to my sales rep he said there was nothing he could do because he didnt believe it was damaged and it was 2 weeks from when it was shipped. Granted I should have inspected the whole light and some how connected it without the customers car being here. But I didnt, I waited until they arrived. After setting up the light I see a crack and small chip shining from the light. I looked in and box and wow, theres the small piece that broke off. But it's my fault, it didn't break in transport. No problem, a 150 bucks is worth the lesson to watch who you do business with. To future customers...GOOD LUCK, INSPECT YOIR PRODUCTS, AND TRY TO GET EXTRA INSURANCE!

Lost Vikings

It was a nice visit

Alex Alekseyev

This junk yard sold me an engine, got paid for it, then took my engine core, signed for it, and were not going to refund the core charge until I called 10+ times. I had to talk to Shane, the owner. Customer service is rude. They will hang up on you. If you're calling to place an order, they'll take it. But if you're calling to ask where your shipment is, or when it will be shipped, you'll be on hold forever.

Eugene Carpenzano

This is the worst yard I have dealt with in 30 years. I own a repair business and have never seen such horrible service. I ordered a transmission and was told it would be here Tuesday or Wednesday and here we are on Thursday late afternoon and still no transmission. Needless to say my customer is not happy.Hard to beleive this place is still in business. Never again.

joe alexander

worst place ever- Judge Judy is just rude and the parts are just garbage

Ranger TS

DO NOT PURCHASE FROM THIS SO CALLED BUSINESS. BUYER BEWARE. Absolutely poor customer service. Parts are not in working condition. They do not care about the customer. You have been warned. Heed all past reviews.

Kyle Borges

Buyer beware, Who would ever buy from a company who treats their customers as if we are bothering them? Waited over 15 minutes for assistance at the at the register just pay for my order. The gentlemen were right behind the counter and couldn’t even greet me to tell me that we would just be a couple minutes and will be right with you. It seems as if general auto only cares about customers that are buying 3-4 thousand dollars on engines and transmissions. The only people here a general auto that treat you like a customer are the men in the yard. Before this company gets another sale from me I would rather buy from China for 4x the price. I trust them more than general auto. I know this company will probably have something bad to say about me for posting this review just like many of the other customers that were unsatisfied for their problems to not be resolved. I mean just look below you will see many of the replies from this company seems like they always got something to brush it onto the customers fault, they don’t want to resolve the issues. They don’t care about their customers. The problems start with your company and I don’t know how your company will stay alive if it wasn’t for online sales and that’s all you care about. Maybe it’s only a matter time.

Dylan Paul

Awesome place a whole bunch of funny dudes... got me an amazing price for my 2018 renegade back door and I really appreciate it, couldn’t find Shane though

John Cartunes

Lynn was awesome. Got me a part I couldn't find anywhere else. Shipped it that day. Great Job General auto !!!!!!

Veniamin Berenych

The Worst Jank Yard i have ever dealt with. Ordered Fog lights and received cracked fog light. Called them more then dozen times and still no answer.

Thomas Killilea

Whoever the woman is, who is in sales is rude & curt. Unfortunately I have used them in the past but this experience ended our relationship.

Mitch Papele

the absolute worst. ordered a used engine over the phone. was told i would have it in one day. after 30 plus phone calls and 2 weeks later it arrived. when ordering i was told it was a 96,000 mile engine and i was offered an 85000 mile one for an additional $100. well it arrives but no receipt, so another bunch of calls and a receipt is faxed over. carfax the vin number on the receipt and what a surprise the donor car had 167000 miles. after many more calls got them to agree to pick it back up. now 10 days later still waiting for my credit. and when they tell you they will call you right back they are lying, i was told this numerous times and still have never received a single call from general auto recycling.

Richard Kearse

I recently ordered a set of front and rear seats from General Auto Recycling for my Jeep. Shawn was very easy to work with, responded fast, and got everything shipped out quick. He even provided pictures and an honest review of the quality of the seats and followed up after my order arrived. 5 stars! Thanks!

Stacey

Everyone that works here is RUDE!. They act like they don't have time for you, and you are inconveniencing them for calling them. I ordered a few times, and tried a few different sales reps. The final straw was I waited 5 days for a part to find out they did not have and NEVER called to let us know that they couldn't find it. I asked for a manager who told me shop somewhere else!!!!!! HORRIBLE service, Stay away!!

Bill J

If there were anything less than 1 star? Cause this place is a negative -10. Not sure how they are in business. If I saw these reviews before I went there I would have avoided a lot of headache. This place is soooo bad!. They sent me the wrong part and they didnt want to give me my money back until i threatened a lawyer. They insisted it would work. It wasnt even out of the same model. They are all rude and simply do not care! The owner will not call you back either. Do yourself a favor DO NOT GO HERE!

Kevin Gosselin

RUN! DO NOT BUY FROM HERE! BOUGHT A $2550 ENGINE, SAYS IT RAN GOOD! IT WON'T EVEN IDLE RIGHT, MISFIRES ON ALL CYL! I CALLED AND GOT NO WHERE! RIP OFFS! STAY FAR AWAY! READ THE REVIEWS! DON'T EXPECT YOUR CORE CHARGE NEITHER JUST LIKE OTHERS STATED! REPORTING TO BBB!

Richard Bates

Excellent stock, always got good parts and excellent service from Jay. Very busy yard.

Marc Hertzler

I drove there. Temperature out side is over 80 degrees. I do not have air conditioning in my jeep. I was told to leave because I had my dog with me. Seriously? Of all the places one is not allowed to bring a dog is a junk yard? What was she going to do? Get off leash and eat a bunch of cars? Lame, very lame. Won't be going back.

John Gordon

BEWARE!!!!!!!!! The Phone will Dial For Hours before someone will answer That's How your parts order will look like My experience with General Auto Recycling was very disappointing, and terrible...Twice I ordered parts I Faxed The credit card Form evrytime I called They Said Order Canceled fax Paper again Waste Of Time They should be reported to BBB they don't care about you They treat customers like trash .If you are a Shop don't waste your Time you must be crazy to buy from them

Alan Benoit

Great service and prices on parts

Jeff Cornell

Very poor customer service. The woman I dealt with was very rude. I got my parts shipped to me damaged and they would not give me any credit towards my purchase. I buy many auto parts daily and I will not use this place ever again. They get your money and that's all that seems to be important to them.

mike rostami

Don't be fooled by the low prices, they either send wrong part or broken. Every time I have worked with this yard I got burnt. Last time I deal with them. I have called 8 times for a refund, my next step is calling my credit card company. too bad you can't leave less than one star

Done Dahlstrom

Good prices, good people

Sammy sam

One of the best and easiest Yard to deal with. I deal with Shawn all the time. One of the best guy I have dealt with. He always fulfills the order on time and always reply right away. Their prices and condition of the items are really good. I recommend General Auto Recycling to everyone and contact Shawn for any help. :)

Amak Tronics

Can't praise enough about this yard. Shawn's customer service is second to none. He is really great to deal with. Provides tracking #'s etc on time and gives individual attention to the order each time. We have been dealing with him for a very long time. Thank you Shawn.

john ramos

bought a mirror and they sent me the wrong one. after saying i want to return because it took so long to get and didnt want to wait another 9 days. they said no problem send back. i spent money sending it back. called they said they recieved but would not refund me full payment because i ordered the "wrong part". they sent wrong option as i had confirmed with dealer my option code. didnt refund me the shipping they had charged 25.00 for a mirror. in which when i sent back only cost 9.27 and they recieved next day. also they charged me 25% RESTOCKING FEE. i wouldnt even give it a 1 star

Michael

Drove an hour to buy a rim for my bmw from here. I told the guy at the counter that I was not concerned about the cosmetic condition of the wheel as long as it wasn't bent. I waited for an hour and a half. Took the wheel home and went to my local tire shop to replace one of my bent wheels for this one, just to find out the wheel I bought from them was worse than mine. Drove an hour to return the wheel. Here's the best part of the story. The OWNER asks me whats wrong with the rim, I tell him its bent. He says let me check on the machine, goes to the back for 5 mins, come back and says "It's a little bent, but I'll sell it to somebody else, I got 5 more." WHAT?!?! You couldn't have put it on the machine before selling it to me? I already waited an hour and a half, you could have spent another 5 minutes and checked it! DON'T WASTE YOUR TIME OR MONEY HERE!!! EDIT: The wheel didn't have a tire on it. Even if it did, if you put the wheel on a wheel balance machine you can see it wobbling with or without a tire mounted on it. Why lie about it? You really "reviewed" the cameras? I was actually there for more than an hour and a half. I was sitting in my car outside waiting. Also when I first called to see if you had the rim I was told I could choose which rim I wanted, but when I got there I was told I couldn't. You guys need to get it together.

Nicholas Alves

Great Service!!

Robert Turner

Great value on used parts

Patrick Luiz

Great Customer service. Very easy to communicate with, they answered all questions I had extremely fast.

Jim Moorcroft

Best prices around. Great value. A bit grumpy. But great value

Robert Frechette

Worst service !!!! I got a motor took a long time but was promised my $500 core charge back. called Shaun everyday, he wont return calls no one will give me my money back. Worst crooks in the world!!! Dont do business with them

Kelly Adams

Scum bags, Ron and all others, I've never come across bigger liars In my life, bunch of idiots, word less zeroes

Brian Thomas

,This place is a joke. Called and confirmed part number, they recited part number back. Well got it this evening, paid way too much for shipping too. $30 for a 3 lb part. From RI to VA. It was the wrong part number, and one of the two large electrical connectors was broken all to pieces, making the part no good. And they put yellow marking paint on all screws, to show tampering like we would screw them over, even though that's what they basically did to me. Car has been sitting on a lift waiting on this part. Do not buy from these clowns. I will never again. Now have to wait till tomorrow to see if they will make this right, fingers crossed. Update, called them about the wrong part, they checked the other said it was the right one this time, got it yesterday, it was the wrong part number again. Now I have to call Monday and try to get a refund and have this one picked up at their cost. WOW, how can this place be in business. Do not buy from them. Fine it some other place.

Marissa Leibold

Sent me an airbag computer from a car with blown airbags, said they would send me return shipping label and refund. This was beginning of July its now aug 25th. Still waiting for both return label and refund,call every other day and i always get voicemail and never get a return call. Horrible customer service.

Keith Harley

Overall, not bad for a junkyard.... good prices and OK customer service. Folks, don't expect top notch service when you are looking for rock bottom prices, it just doesn't exist.

John Krzeminski

The only reason why I'm giving this review 2 stars instead of 1 star is because I never actually visited the yard in person. I emailed this company about an engine block I was interested in purchasing, I waited two weeks and I never heard anything back. I called after that and the guy who answered the phone was rude. I asked him if he still had it and I heard him tapping away on a keyboard. I'm assuming all he did was look on their website... which is what I had already done. I was hoping he could give me some information about the condition of the block, but he could not. The reason why this angers me is because I live two hours away from this business and I wanted to know if it was really worth making the trip out there. I was still going to, but luckily I saw these reviews on Google and have decided against it, and I decided to add my experience to the list of reviews.

Slavik Gundorin

I purchased a front end assembly from them on 4/29/15 for $2800. Was promised that I would receive it by 5/8/2015, but it didn't come in. After about 10 phone calls and about 45 minutes on hold trying to talk to someone, I finally got them to ship the part that I paid $2800 for. I finally received the part on 5/20/15. Upon inspection of the parts I noticed a few things that are wrong with it. ( headlights were supposed to be halogen but were xenon, grill was cracked, gill molding was broken in half, right fender has damage on it, front bumper, has damage on it, the front end was from a flood car, this was not disclosed to me, because of this the fan assembly is also unusable since both fan motors are rusted.) immediately I contacted the owner directly and described all these problems to him. He said that when they shipped it the fender and bumper had no damage and offered $500 refund, i said it has to be more (headlights- $250 a piece, grill w/molding- $300 fan assembly- $200, repair fender and bumper $$???). I told him it has to be at least $1500. he said that in that case he will get it picked up and once he verifies that it is in the same condition as when it left, they would issue a refund. (NOTE** "same condition") he already told me that there was no damage to fender and bumper when it was shipped. So, agreeing to that would potentially bring problems with refunds ( "when we shipped there was no damage"). I said give me a refund and then have it picked up. He refused and said I have only 2 options: 1) $500 refund 2)return, and once verified the condition, refund. Please note it has been a month since I paid $2800 to this place, and now I have neither my money nor a part to fix my car.

Adam Gendreau

Absolutely the worst customer service!! We the customer are just a hassle to deal with.. Sorry I called.. wasted my time

Donald Trump

To those customers who are writing the bad reviews.Fist of all you are dealing with used parts read the receipt before you leave the property,if you dont agree dont buy it!Second small inexpensive parts are not worth the labor to remove,if they told you it would cost you $100 for a $10 dollar part you would call them thieves.They are in business to make money not friends.Third unless you go to a you pick it yard todays salvage yard dont let people just walk around,they will get you what you need with their own employees.Everything is inventoried,and they pay a lot of money for their cars,front end loaders are moving cars,cant let animals out in the yard who dont care and destroy everything they touch.They are not hiding anything,just trying to keep things organized.Third the reason ,why some of the sales personal may have a bad attitude is because they get sick and tired of people giving them wrong information and getting the wrong parts then the customer blaming them for the mistake.The forth thing is this is not Dominos just wait your turn dont be little baby,its not easy getting parts off when its 10 degrees out or raining when its 35 out or 90 degrees.Fifth thing the phones ring all day for prices and information,customers order parts and dont pick them up,time wasted.Know what you need have vin number ready, production date ready,they dont make these cars just sell parts off them.and yes people do make mistakes get over it no one is perfect.I have dealing with these people for 30 yrs i think it is the most organized place i have ever seen.

khanh vo

BAD CUSTOMER SERVICE

Scott Kindness

Purchased a re-titled car. Outstanding service. Very reliable.

stephanie embry

Mike helped me. Mike made the process very easy and worry free. He was very thorough on making sure I received exactly what I needed. I live in Oklahoma so he sent me pictures before charging my card. Awesome service ! Will use again if needed.

alvin lui

Great deals but horrible service and followup this folks just don't care . Im so sick of these guys full of excuses for everything. No call backs ,, If u don't need to deal them please don't save yourself the aggrevation

Luke Chan

Parts were not in "good" condition as claimed, wheel needed complete refurbishing. Over inflated shipping costs and also slow to ship parts (ordered Monday, did not send out until Friday) and not the most helpful or attentive customer service.

Herc Kalos

received defective product and they wouldn't take it back had to dispute it on my card. Got the run around from the sales person.

esmerlin fajardo

Can I give 0 Star? Avoid this place as much as you can. They are very rude and unprofessional when is come to business. They make mistakes and want to blame the customers for their own mistakes.

Sharonda Sensenig

Like the rest of you, we ordered a transfer case because it was a good price. They kept failing to ship and kept making promises but each time we checked in they had a new excuse. After 2 weeks of wasted time waiting for the part we asked for a refund. Do not waste your time like we did!!!

Eric Rosario

The service is so bad, it's funny. I was trying to click on half a star but can't. Will not be calling back ever again.

Yeamo Yang

Our business Atlantic Bay's auto sales and Service is dealing with the company for more than 10years. We rarely had issue with them. They were always very helpful and price was very reasonable.

TerPog ArmAnd

Good people just have to remember they're not selling cupcakes they are selling all late model foreign and domestic used auto parts in almost perfect condition including tires I highly recommend if anyone wants to save money get original parts priced lower than new aftermarket parts and the place is environmentally perfect you can't find a drop of oil or piece of glass on the ground.

kowwee jones

Great people with lots of late model products.

Falmouth Auto Center Inc.

i'VE NEVER SEEN PEOPLE SOOOO DISRESPECTFULL AND SOOO RUDE. THE ONLY TIME THEY ARE NICE IS WHEN THEY ARE TAKING YOUR CREDIT CARD TO PAY THEN. I LIVE ON CAPE COD. THEY MADE ME TRAVEL OVER THERE TO PICK UP A PART. WHEN I GET THERE THEY SAID PART WASN'TT PULLED OFF YET AND WOULD BE DONE NEXT DAY. TAKES 10 MIN TO TAKE IT. THEY KNEW I WAS FROM CAPE COD. DON'T USE THOSE SCAMBAGS!!!!!!!

Jesiel Oliveira

Poor Customer Service

Greasy Wrench

Absolute worst junk yard around. Been in repair business my entire life and every time we deal with them we say NEVER AGAIN. Then they'll be the only one's with a certain part and all over again, NEVER AGAIN. It's the service, worst around! Order a part in A.M. told have by afternoon. Afternoon of 3 days later. Then if you call to check up you get an attitude, left on hold, and another day added to your wait.

Nelson Lopes

Horrible customer service, only went there 1 time, won’t go again...

Jeff Lavery

Shane took excellent care of me. Picked up four BMW wheels, just had them mounted without issue. Good resource for late-model import parts in RI/southern New England. Thanks again.

Salman EJAZ

Shawn is a pleasure to deal with. We have been dealing with him for over a year now and he is just Amazing. Takes care of our order each time and is relentless in the pursuit of customer satisfaction. Thank you Shawn

Fritz Diehl

Poor service!! Stay away. Ordered part for $400 including shipping. 3 weeks, & no return call. Left 2 messages, about a month later:. Still no tracking, I don't know if it ever shipped! Long hold times. Actually, I'm on hold right now!

Robert Tannenbaum

They have alot of late model cars,trucks an suv's an jay is the man prices are very fare an workable for the most

Haley Mondello

I work for an auto shop in Newburyport called Compass Auto Works, we contacted General Auto Recycling to get a used engine for a Honda Odyssey. After being delivered in a not-so-timely matter, we found the engine that brought was in fact incorrect. They took no time to check and match the VIN to make sure we would get the correct part to avoid aggravation on either side of the deal. After sending back the first engine, we receive another engine. Shortly after delivery, our mechanic noticed a large crack in the engine block. Yet again, another engine we had to return and wait while they get us another one. We’re about a month into this at the time they send the THIRD engine. Our mechanic put a new timing belt and water pump kit, set the valves and checked all connecters. Believe it or not, this third engine ALSO had a crack in the block. We have a month and a half into this car, this is a car that a customer is without because of this company. And to top it all off, they would dodge our calls, not return them, and give is weak and rude excuses as to why we don’t have a properly functioning engine. I suggest that NO ONE deals with this company. Coming from a company ourselves, I don't know how they could be so indecent, rude and incompetent.

Paul D

ordered from here 3-4 times because they had the best prices. orders ranging from $50-500. never had an issue. Orders came quick to Waterford NY and were always in good condition and packaged well.

Ali Rauf

I wish I could give more than this to be honest. The best yard with the best prices available and above all, SHAWN who takes care of us. Quick, efficient and beats the prices! If you give him accidentally more price, he will correct you! He is the go to man at this yard. No issues with the orders and always on time and honest (if any delay, he will inform before hand). Had been working with them for over couple of years now! Thank you so much Shawn for taking care. You are a genuine STAR!!!!

Fast Pony

DO NOT BUY THERE!!! THIS PEOPLE ARE SCAM ARTISTS!!!! You'll never see your money or part back...... be aware!!!

Express Auto service center llc

Buyer BEWARE, THOSE PEPLE ARE RUDE AND UNPROFESSIOANL, AND YES, SHAWN DOES LACK MANNERS...YOU CALL, THEY MAKE YOU FEEL LIKE YOU ARE BOTHERING THEM, OR THEY ARE DOING YOU A FAVOR!!!..Who would ever buy from a company who treats their customers as if we are bothering them i called on tuesday, december 20th, i spoke to shawn about a radio for a 2011 jetta, and i gave him the stock number of the part that , and i insisted that the radio that matches mine is out of a 2010 vw CC THAT HE HAS in stock ( beacuse he has an other radio off an other vw that actually not matching mine), he acted like im bothering him and i dont have to tell him about the stock part i need....after the payment is made, he said exactly , do not call and bother me until after xtmass... it sounded rude and i felt he has bad attitude..and yes indeed i was right!!!!!!....2 days after xtmass, i called and i asked if the radio has been shipped yet!...he said the radio hasnt pulled yet..and i should wait ..i will get it.. ianuary 3rd, i called, and ia sked him about my order, he said is shipped and i should receivem the order tomorrow, ..i asked him if he knew that he sent me the correct one ..he said,, ..IHAVE TO RELAX...RELAX. RELAX...... GUESS WHAT, i received the order the next day, and it was the wrong ONEEEEEEEI I CALLED HIS BOSS AND I TOLD HIM THE WHOLE STROY..HE SAID HE WONT THINK WHAT I SAID ABOUT HIS SALESMAN IS TRUE!!!!!!!!!!!! AND HE STATED HE LISTEN TO ALL PHONE CALLS... TO ME IT SOUNDED WEIRDO FOR A BOSS TO DEFEND A COMPALINT AGAINST ONE OF HIS PEOPLE WITHOUT EVEN TRYING TO TELL ME THAT MY COMPLAINT WILL BE TAKEN SERIOUS!

Steven Potter

Bought a motor for $4,700. First started it had a blown piston. Won't stand behind their OWN warranty. Looks like I'm headed to the courtroom over this. My company fortunately has audio and video of the whole job. Do not use these guys !!!!!! Just to clear up, no there weren't other issues with the truck. Also have never heard of a shop that can determine ether starts without taking the head off of the motor. You are a bunch of liars that I HOPE my comment costs you business

waldo motors

Not a pleasant place to deal with advertised A grade part and then after one week called and said that the part is bad Old junkyard mentality

Duane Laudazio

Very helpful. Fast shipping. Thanks!

Julius Edgell

Guy behind the desk was unhelpful, unfriendly and arrogant. Too bad...I was impressed with with how neat your yard is...but I WILL NEVER GO TO YOU AGAIN.

Mike's Auto Body

From all the used parts yard in New England I deal with this place has the worst service of all apart from that at least the parts are good I wish they had better service but I'm staying away from they are General very unreliable unless you have the time to be on phone for hours I wouldn't recommend this place.

Collin L

Find another shop, seriously. I called 45 minutes before I was going to be at their door. Told them exactly what i needed and they had the part. When I arrived, I waited another hour until someone finally got me the part from the car. No one is in charge, just people walking around doing things when they felt like it. Once I got the part, i handed them a credit card, apparently they only take cash. Someone couldn't have told me that during that hour I was waiting?? Super unprofessional and disorganized. The yard may be cleaner than the "office". Try harder people.

EddyCells

customer services is nasty rude , they give you bad attitude i wont visist that place again nasty people

Jaylynn Souza

They were very helpful helping me decide what parts I needed and which ones I didn't and also determining what motor I had in my car because I thought it was one and it actually wasn't they are very patient and helpful I recommend anybody needing parts to come here

Kevin Nagle

Lynn was very easy to talk to and pulled the door for detailed inspection. She had it shipped out and it arrived the very next day. The door was packaged well with bubble wrap and sandwiched between two pallets that were screwed down to another pallet. I would do business with General Auto Recycling again.

Bill Weismann

Absolutely horrible experience, possibly the worst I have ever dealt with. On Monday June 10th, 2014 I called and ordered a suspension compressor for a Jaguar and was told it would be shipped the same day to NJ, meaning I'd expect about a 1 at worst 2 day transit time. By Friday the part hadn't showed and guess what? I'm apparently not the only one who's dealt with their horrible customer service and it's impossible to reach anyone there. I kept calling and calling, the lady in sales (Who seems to have numerous negative reviews on here) was extremely rude and condescending, she transferred me allegedly to voice mail (I got hung up on actually) and trying to get anyone in their accounting or shipping department was futile. Thankfully, in their gross incompetence, they never charged my credit card. I did contact Chase bank to be on the alert should they decide to charge my card but thankfully I can put this to bed. I have ordered from them several times before without issue over the years but would never do so again.

Robb Frey

So far so good... I haven't laid hands on the part yet, but the sales person I dealt with (Lynn) was exceptionally prompt and helpful (sent me photos of the part, looked at the part personally). I'm driving out there tomorrow, and will adjust this rating accordingly based on the service and the part, but for now, I'm very pleased. A lot of people have said that they're rude, and specifically called out the 'female sales person' ... it's possible that they're just put off by what I took as a no-nonsense... sort of 'get to the point' attitude. Very common here in New England... it's not rude, it's efficient. After going out there to get the part.... it was good. Absolutely nothing to complain about here. It's a used part, so it's not pristine, but it's very, very good, and was not misrepresented. I showed up at lunch, so I had to wait a little, but the part was handed over right when they promised. I'll use them again. The price was incredible.

Greg Sanson

I bought a Bose 6 CD radio from them.The service dept was excellent !! I install radio in my vehicle and it sounds and works great!! Highly recommended

carlos estrada

Good parts Good price bad service they never answer and make you wait longer times

Peter Brown

THESE GUYS SUCK! I work for a dealership service department and need a radio for a 14 year old jetta. They had the part and said they would have it to me by Monday (I ordered it on a Friday). I gave them the company credit card number, they charged me for it, and now (3 weeks later) I can't manage to talk to anyone (because they don't answer the phone), because the radio still isn't here!!!!! Im beyond pissed!!!!!

jalal williams

awful

Ken

Great Customer Service. 5-Star. I needed a replacement radio for my car. One call to General Auto Recycling and they found exactly what I needed and went the extra mile and made the calls to get the code for the radio, so that it would be a smooth install for me. This saved me time and money. I really appreciate the friendly and helpful support for a customer that was over 700 miles away. Thank you General Auto!

Justin p

Bought a transmission and motor from here both are junk watch out for this place....its all junk

jari voutilainen

best prices little slow on shipping but what you get cant beat it

Chris Ro

Very bad experience. First and last time I’ll use General Recycling. Treated extremely disrespectful while there, whole staff is rude except one guy who was able to bring me into the yard to verify my part. Then I put a deposit down that morning and wasn’t called about the part being pulled, when I called back they said “maybe by the end of the week, don’t know” this was a Monday.. It was literally a 10 minute job.. then when I finally got the brackets I paid for, there was only 2 out of the 5 I paid for.. I called back to see what happened and was told I’m pretty much stuck with it, and couldn’t offer me the remaining brackets from another truck.. not to mention I was ripped off on the price. Totally unsatisfactory. Unbelievable. As far as a response to that your reply by owner.. I’m not going to argue with someone who’s obv going to take the word of their staff, I get it.. but let’s just say 1) you have more than 1 of those trucks, i personally viewed at least 10 GOOD brackets in the yard.. 2) there’s no excuse for rude, disrespect and awful customer service.. I’m not the first to say this. 3) if I was the one picking up the part and not one of my guys, I would have demanded a refund right then.. not worth my time or the money going back to your place to be told it’s still MY fault.. it’s clear all Genera Recycling cares about is their online sales.. buyer beware. You’re just bothering them if you walk in.

evan gorgees

I have bad experience with the general auto I buy the part from this company then next day I cancel the order I pay 485$ the part I don't see it yet is not out from general auto The guy his name Junior he try to charge me 20% restocking and pay me 360$ The not right if the part out from your shop is ok to charge me 20% the part in shop no one try this general auto recycling

Wayne Church

Great prices friendly people. It takes a while for parts to be picked for you

Bailey Diaz

I SPENT 3000.00 TO GET AN ENGINE THAT WAS SILICONED BACK TOGETHER, NOT ONCE DID ANYONE CALL ME BACK, NOT THE MANAGER OR HIS BOSS, I WAS LIED TO EVERYDAY ABOUT THE ENGINE BEING SHIPPED OUT ONLY TO FIND OUT IT HAD NEVER LEFT, WHEN I GOT IT I SAW THE CONDITION AND SENT IT BACK, THEY NEVER CALLED TO TELL ME THE TRUCK WAS ON ITS WAY TO PICK IT UP, LIED TO ME ABOUT GETTING MY REFUND. THIS HAS COST ME HUNDREDS OF DOLLARS AND NOT ONCE DID ONE PERSON FROM THIS COMPANY EVER RETURN ONE PHONE CALL TO ME. I QUICKLY SPENT 3000.00 WITH THEM AND THEY NEVER HAD THE COURTESY TO CALL ME ONCE. IF THATS THE TREATMENT I GET OVER 3000.00 IMAGINE THE WAY THEY WILL TREAT YOU OVER 100.00? I HAVE BEEN IN THE SALVAGE BUSINESS FOR 7 YEARS AND I HAVE NEVER EVER BEEN TREATED SO POORLY. I EVEN MENTIONED THE GOOGLE REVIEWS AND THEY SAID THAT ITS ONLY BC NO ONE TAKES THE TIME TO WRITE GOOD ONE...THEY HAVE NEVER EVER HAD ONE GOOD REVIEW. WELL THE PLACE I GOT MY 2ND ENGINE FROM...LEESVILLE AUTO IS FULL OF GREAT REVIEWS. TRY LEESVILLE THEY ARE EFFICIENT AND HONEST, ASK FOR PAT. DO NOT BUY FROM THESE PEOPLE!

KC Clifton

I purchased a transmission from these people and it took forever, They told me that the first transmission was no good and I had to wait for another and finally they wont refund my core, and I have faxed, emailed and called. This is one of the worst run business I have ever dealt with. I am used to dealing with used parts dealers, but these people take the cake. I would give them less than one, but that option is not available.

Ginger Clemons

Staff is knowledgeable and helpful.

Matt Dugs

worst service ever, called monday, was told they had all the parts, gave a bussiness card to get all parts taken off so when i came there friday they would be off, showed up friday at 8 am non of the parts were pulled, had to wait 4 hours in the dirty office, all while listening to their sales people be extremly rude to customers or make fun of customers once they hung up phone. finally pulled parts and half the parts they pulled where wrong, and told me if i wanted to right parts i would have to wait 2 more hours for something that 15 minutes to take off. frustrated just loaded all the stuff into car and left, when i went to look at the suspension the control arms were bad. they might have the cheapest prices, but i would rather pay double price on parts than deal with that again.

greg moore

They dont honor their warranty policy. Also found Jay the service guy is very rude and dismissive.

Paul Samson

Almost any part for any car or truck. Or even large trucks

Dennis Zincone

Lynn is a very talented girl on parts

Lance Weeden

My wife called this place n warned me tbe people were rude. I'm thinking everyone has a right to a bad day. NOT like this though. The office people act like want nothing to do with you. Place is very neat though. The 1 star is cuz they had what I was looking for.

Kamil Mroczka

Unreliable service, ordered a part on Monday told it would ship in the next day or say with one day shipping time, it is now Friday and have not received the part. Contacting customer service is a nightmare, when I ask for my salesman Nick all I get is a voicemail, they will not come to the phone to tell you where your order is, no one know what is going on in that place, would not recommend them for anything. Terrible operation.

Fahad Malik

This is great yard, everyone in the team help you to the max of their ability and always provide assistance in need. Shawn is great guy, I have been dealing/working with Shawn for months now. He always prepare orders on time and provide you with the information and details you need, you can trust this guy for the orders. Must recommended place.

Nathan Coulter

this is a terrible salvage yard no service what ever will not send orders after charging for parts sales person will not call back. promise to have manager call no call either. they have $700. of my money and will not refund or ship parts. after 15 to 20 calls my salesman not calling me back. but if you call wanting to purchase a part he will come to the phone then after telling him your reason for calling to get parts you have already paid for he puts me back on hold then disconnects. if you want to give your money away I could use it and I will at least say thanks.

Rob Santos

customer service and phone manners seems a little bit to be desired but the salvage is yard is neat so I gave them two stars.

Philip Thompson

Dudes were incredibly rude. Called em and asked for a part that they said they had, but when I showed up hours later they seemed like they didn't want anything to do with me, and then said they said they didn't have the part. Seems like they all had an attitude over there. A real shame too, for such a good price they offered it at on the phone. Drove all the way to Tiverton for nothing.

Jo Pe

This place has everything!! Great prices

Oscar Otero Marquina

Excellent customer support, fair pricing, very responsive. Shawn's assistance was invaluable, he followed up with me in every step of the process, he went above and beyond you would expect from a sales representative.

Paul Cozzens

I was very happy with there customer service, i showed up late after a long drive from vt and they stayed after. Pulled parts and helped me load them.Everyone was very helpful

Bazz Jones

Always Has The Parts I Need. Met The Owner, And He Really Takes Pride In His Buisness, He Went Out His Way To Help Me Resolve A Problem I Had.I Would Strongly Recommend These Guys.

Jason Martin

Great place for parts they have it all

A.M.

BOUGHT A ENGINE THAT "HAD" 45,000 MILES FOR A 98 GS300 BLOCK KNOCKING, COULDNT RETURN IT BECAUSE I WAS ONE DAY OVER THE WARRANTY. AND BOUGHT A JETTA TRANNY THAT WAS BAD AND WE HAVE BEEN THROUGH *ELL AND BACK TRYING TO GET OUR MONEY RETURNED. AND WE ARE STILL FIGHTING AFTER 4 WEEKS TO GET OUR MONEY BACK.. THEY PUT US ON HOLD FOREVER, THEY MAKE HORRIBLE EXCUSES, LEFT A MILLION MESSAGES FOR THE MANAGER "NICK" NO CALL BACK AND THEY ARE JUST CON ARTISTS WHO HAVE NOT BEEN ARRESTED YET.. AND I AM NOT JUST SOME DUDE OFF THE STREET. I OWN AND RUN MY OWN SALVAGE YARD AND HAVE NEVER DEALT WITH SUCH HORRIBLE SERVICE IN MY 6 YEARS OF ORDERING PARTS..

Meidan Kleitman

DO NOT BUY HERE Trust me !!!!!!!!! worst customer service worst parts they will treat you like you are garbage off the dumpster

Chris Guzzetti

I worked with Shawn to purchase a door panel. Smooth transaction and great price on the part itself and reasonable shipping costs considering it was a bulky part to ship. I would definitely look them up again if I need anything else in the future.

JOE SMITH

Poor doesn't describe our experience!!!!! Businesses like these should be forced to lock the doors!!!! Same as any other review written: order parts, promised delivery time, does't happen, will check into and call back, and of coarse delivers on nothing they promise!!!! I can not say it is just one of the employees working there either. I tried with numerous employees to find out where our engine was and no one would handle anything. It did show 12 business days later after we were told it was going to ship the next day as it was out on the shelf ready to go. If they charge you a core charge, good luck on your refund. I could go on and on with all the promisses this place makes and does not deliver on. Do yourself a favor and steer clear of General Auto. Scam artist like these guys are not worth the phone call.