Reviews of Puckett's Inc. (Scrap Yards)

Sherie Allen

As long as you do what you need to do. And have what the paperwork that you need to have. Everything will go smoothly. But don't think you're going to sweet talk for special treatment. Because there isn't any. But they were nice and polite. And at the end of the day... I was happy and satisfied.

Samantha Martinez

My car was towed here after an accident. The police stated that it would be free of charge seeing as the guy that hit me was clearly at fault.. It's not free, but the lady I dealt with was pleasant and apologized for the police officer's misinformation. We got stranded here in okc with this accident and we live out of state.. now I get the news that I can't get my car back cuz my insurance cancelled and it's being repossessed.. The lady here allowed more to go through my car and get what I could out of it and they didn't rush me. The man even offered to hold my mother's ashes till I figure out where I'm staying cuz they're heavy and toting them around all day would have been awful.. I haven't had good service anywhere in this awful city until I came in here. These people where extremely helpful and kind unlike EVERYWHERE else in the horrible city.. Thank you PUCKET'S!!! Even with all the bad news and being stranded and homeless till I find a way back to new Mexico, these people were friendly and helpful and compassionate.

Cesar Peters

Recently, we had an incident where our brick mailbox was accidentally knocked over. We couldn't get anyone to come out because, I'm sure, it was a small job and no one wanted to waste their time on doing such a small job. It occurred to us that a wrecker service has the type of equipment for such a job. We called Puckett and they were out here in less than an hour. They set the mailbox upright and that solved the problem. A brick mailbox is no lightweight, so we certainly appreciate their service to us.

Michael Henderson

Bad customer service

Roxxi Pink

Horrible they try to make it so hard to get your car back that threy should be forced out of business

Arthur Atkinson

They went out of their way to satisfy this customer and I am very appreciative of their good service.

Shannon

The people are nice.

Sonia Parsons

I have the worst luck when it comes to cars. I had to have a car towed twice in two months because my family doesn’t realize that car maintenance is an essential duty of owning a car. Each time, Puckett’s wrecker arrived on time after I called and my spouse’s and my son’s cars were loaded carefully. You should have seen the look on my son’s face. It was priceless. The cars had no problems being towed to their location, and I feel the professionalism of the drivers serve them well in business. Puckett’s is reliable when you need your car towed. As for my family, I think they learned their lesson!

Anthony Barnes

Puckett's Wrecker service s besides being very professional had a family atmosphere that made me feel safe that my car was in good hands and they could be trusted to be fair and caring.

Megan French

If there was an option to leave negative stars on here, I would be rating them a negative 50! The office lady Kathy was SOOOOO RUDE!!! My friend was simply trying to understand the process to get his vehicle back and she was extremely rude, condescending and completely unprofessional. I asked her to please explain something about the process & she said no I’m not repeating myself...I was totally taken aback. I cannot remember ever being treated so poorly by a business. And on top of that I stayed completely calm and extremely nice the entire time, but she continued to treat us so rudely. The least she could have done was smile and thank us for our business. I’m just flabbergasted that a business would allow an employee to treat their customers so poorly. Unfortunately for Puckett’s, my family are very respected & well known Oklahoma business owners & we will make sure to share our experience with Puckett’s so that as few people as possible have to deal with what we dealt with today. I could go on, but you get the idea.

Debra Hernandez

They should have somebody man the phone's who isn't so rude. Wow!

Travis Dixon

HORRIBLE experience. The OKCPD had Puckett's tow my car after an accident. I only dealt with the large, extremely rude lady who works at the counter but she seemed to take getting my truck back as difficult as possible. Once my vehicle made it to the body shop, I was informed that there were no keys to the vehicle. Puckett's initially told me that there were no keys when they picked up the vehicle. Wrong, it states clearly on my hand receipt that they received the keys. Puckett's told my insurance co that I came in to retrieve person items and the keys. WRONG, bold face lie! I went to Puckett's to show paperwork and have my vehicle released. There's no record of me or anyone else receiving personal property. Later, Puckett's stated that the vehicle left their impound with a key. WRONG, the body shop had paperwork stating that there was no key when they received the vehicle. ALL LIES. So, I was forced to come out of my pocket to pay for a locksmith. Worst of all, no one was surprised when I told them about the horrible service and missing keys. Puckett's is known for that type of behavior. Avoid the downright RUDENESS, SHIFTINESS, and possible THEFT. Take your business somewhere else. Plus, the Puckett's office and impound is a dump. You don't want your vehicle there.

Robert LeNeve

Karma Lester got my whip towed. Pucketts fixed it up on a easter Sunday

T Scott

The receptionist is very rude and unhelpful... its like talking to the character Roz from Monsters Inc

that1 chick

The woman that works the counter is VERY rude. Acts as though she is doing you a favor just talking to you. I have seen other reviews stating this as well, not sure why this hasn't been addressed. Next time, if given a choice I will use ANY other wrecking service. The office area is very dirty as well. Very unprofessional experience.

Kortney Lionel

Puckett's Wrecker Services besides being very professional had a family atmosphere that made me feel safe that my car was in good hands and they could be trusted to be fair and caring.

Sam Tadlock

The secretary is very unprofessional and rude was hung up on multiple times and treated like a complete idiot even the manager didn’t seem to care how we was being treated by his employee

NA BD

Gave me a quote for a tow and everything- $147 to tow from south okc to 23rd. She said it'll be around afternoon. A day later nothing has been towed and she denies she "agreed" to come get it. I'm now having to sue in small claims court for damages.

Christina King

Well only from experience WOW listen.There is a bit of a inspection of your business and law. I have had two very bad experience WOW.There come's a position of being a human not thives.Why would I say this angree ?NO? Because when you walk in and say I'm here with my mother and we have Lost her husband in the car accident can we just go get his belongings he has died but we can't find the title we don't no where he put it.The blonde aged lady was rude . She said you don't have a title can't have your beloved's stuff . Change is needed help with the Law.But one more little thing my son lost his grandpa you took his stuff. Not only his grandpa stuff his dirt bike to we had just bought him.Yes no title so you go ahead and keep it All Because it's not for me to judge.We will leave it up to you to take a long hard look forward to changing your mind.No matter how you look at it your taking belongings and you apparently don't want to give them back to his wife.

jetzzie espinoza

I mean if that lady up front doesn't want to work in there then don’t!!! Very rude and very unprofessional!!!! Don’t like it

Chris Adams

Outstanding! These guys rock. My car came back better than it was new. I love these guys! Very highly recommended.

r Guyton

This place is horrible horrible horrible... They ripped off my front bumper of my BMW...I would rate them with no starts... The havy set lady at the front is rude... If you don't like your job GET ANOTHER ONE !!!

taylor fife

They are not easy going

charles curran

Very happy with the way they handled and treated mt truck. It looks great and I will use Puckett Wrecker services again if the need arises.

Laurent Dufour

This is Puckett's Ghost?

Maddison George

they stole over $1000 worth of stuff from my car, dont use this towing service if you would like to keep all of your things.

Jennifer West

Given the circumstances the ladies here were very understanding walking me through the process.

B White

Literally tried to break in my 2015 camro to try to tow it !!! I just laughed that’s against the law to try to break into someone vehicle to try to tow it !!! The guy was pissed he couldn’t tow my vehicle said he was calling a officer to come talk to me !!! Talk to me for what you tired to break in my Vehicle which is against the law dummy I’m pressing charges for that !!! Caught them red handed !!!

Advent Solace

Rude, disrespectful staff. Particularly the big lady at the front.

god loves me today

Nice people

Charles Harper

Everyone was awesome. Courteous and very polite. Eager to help when you're in a bind!

Joshua Willis

Sucks!!! Terrible service and not helpful in any way. First time I got my car towed, the guy who picked up my car at the scene was rude, and the two receptionist I talked to were rude and not helpful either on the phone or at there office. I know there busy, but they got to change or go out of service!! Won't even let me get to my car to get stuff out even if when I brought my title.

Austin M

The lady on the phone was very rude and I just got out of the hospital and was just trying to get the stuff out of my car and I got in there and there was one person in front of me and they were in no hurry and took 30 min to talk to me while they were helping other people who came in after

Jordan Jones

They overcharged me they dropped my car off of the lift and literally had no remorse whatsoever

Cynthia Mathis

I wanted to take some time and thank your team for their help on Saturday. The driver on duty was very helpful in moving the front of the car out so that we could gain access to the front tow base plates which also have us access to the tow hitch as well. I know that you did not have to do what you did which is why a sincere thank you is necessary. Hope you have a great day.

Harry Benson

Puckett Wrecker Services always has the most courteous and polite workers. They are willing to help you out when you have some trouble and I truly appreciate that.

Dale Scruggs

Very good friends, they run a top notch business.

Carly Brade

As the other post says the lady at the front office is very rude and unprofessional.. She does not help you. She seems to enjoy the position of having someone's possessions that they are in need of. Use another wrecker if you need a tow they do not appreciate business

Penny McCarthy

They stole money out of my daughter's car, and my anti anxiety prescription I forgot to take out of the car upon picking it up at the pharmacy!! Thieves and crooks!!

Pablo Garcia

Carrro

Dmitry

Very happy with the way they handled and treated my husbands truck. It looks great and will use wrecker service if the need arises. Great customer service!

Jennifer Panicci

Fast, kind and helpful!! Thank you for unlocking my car!

Deshay Kimble

They rude

Tiffany Planter

Friendly and professional people. Thanks for everything.

Judy Mellen

We have called Puckett’s on multiple occasions, for lockouts, breakdowns, etc. They've always been fast, helpful and courteous. Certainly not at all what I expected from a tow truck service.

Ingrid Morataya

Seriously $117 for a quarter mile?!?! Ridiculous!!!

Diane Luz

Very pleased with the service. I had two times within a one month period of time that I needed to have a vehicle towed. Each time, I called Puckett's, the dispatcher took my details and told me how long it would be before a wrecker would be there. Just as promised, the wrecker arrived within the time span told to me. My vehicle was carefully loaded and taken to the repair shop that I designated. The driver on each occasion was very professional. I felt their charges were very reasonable and I was very pleased with their service. Puckett's has been in business for many many years and I'm certain, because of the high level of service they give, they will be in business many more.

Paul Clebb

Everyone was awesome and courteous and very polite and eager to help when your in a bind.

Anne Powell

Today started out as one of those mornings where everything seemed to go wrong. I called pucketts after locking my keys in the car and they gave me the breath of fresh air i needed today. The staff was very friendly and easy to understand and the services were surprisingly affordable. I am thankful for the small piece of mind they gave me today. if i ever need their again they are my Go to! Thanks !

the gaming brothers

Good job very friendly and helpful

Johnny Zachary

They did a great job. I cannot imagine someone expecting more. Such a great service and staff was wonderful and very helpful. Thank you!

cody odell

This place has terrible customer service, they towed my girlfriends car for her, and she is trying to figure out getting her car back. They have treated her terribly throughout this whole process! I will not use them ever again, and am disgusted by how they treat their customers

Jack Willis

Rude and Unprofessional. Do not let OKCPD have these guys tow your vehicle. Just pay for a better tow service and save yourself the headache of dealing with this poor excuse of a tow company. Also, don't believe the 5 star reviews, probably the employees themselves

edgar matta

Lugar donde guardan los carros detenidos por la policia

Richard Camp

The people at Puckett Wreckers are very nice and helpful. Highly recommend!!

Edward Daniel

Very satisfied with Puckett wrecker services, They are responsive, courteous and professional, they had a family atmosphere that made me feel comfortable that my car was in good hands and they could be trusted to be fair and caring.

anita marquez

i had a very good expierence at pucketts my choice of towing lol serious tho great service

amanda Watts

This place is disgusting and they rip u off and they steal everything out of your vehicle

Sandra Miller

Needed a last minute tow this morning... they were there within 10 - 15 minutes and delivered safely to its destination. The guy driving was SUPER SUPER SUPER nice, as well as the folks in the office! Thanks Puckett for outstanding service.

Clive Rote

I have some older vehicles that aren't always reliable. Puckett has worked on them all. In the years I've gone to them I've always been treated as a valued customer.

Zully Gutierrez

The large lady with blonde hair is SOOO rude and unprofessional. She mean mugs you as soon as you come in. When you ask her a simple question she rolls her eyes and makes it seem like her job is so freaking hard. I personally work in the customer service industry and that is in NO way the way you treat customers. I've seen many reviews with the same complaint about THE SAME LADY and nothing has been done about it? I guess Pucketts doesn't care about their customers. What a shame.

SA Bashaw

My husbands truck was totaled and Puckett’s came with a rollback to get it. They did a great job and were so accommodating and helpful. Thank you