Considering I had once objected to being handed a "receipt" bearing three hastily scrawled pencilled-in numbers, with the entire logo of their notorious [now shuttered] Chelsea yard crudely ripped off, only to be tossed a plastic Made in China trinket with their address stamped on, "Here, this what you (sic) looking for, our address?", IRVING, in contrast, was a breath of fresh air and the epitome of professionalism.
I arrived late (my receipt was stamped fifteen minutes past closing time) and was politely ushered in by Tony and my scrap gone thru methodically in a team effort in my immediate presence. My copper wire scrap was raw and uncleaned sheathed in paper, rubber and plastic. I am confident I received a fair price because I already knew what the COMEX was and, as noted on the bar-coded, customer-numbered payment receipt I was given, the IRVING buy price per pound per specific copper type, my sub-weights down to the nickel, the grand total rounded to the nearest dollar, were all provided with prompt cash payment made via an on-premises ATM. It was a procedure that took all of seven minutes.
This yard may be one of the few still in existence that understands the customer's perspective and concerns so well one cannot help but wonder why anyone would do business in any other way. Here, IRVING offers a fine example of the gold standard of excellence. I look forward to returning here -- their entire manner of doing business from being welcomed, waited on, and attended to was courteous, respectful and clearly exceeded my expectations -- and i would not hesitate to refer this fine concern to others.
In a nutshell: absolutely the best experience I have had in 21 years of doing business with 7 yards in 3 boroughs -- and mind you, i am an itinerant small-time hobo who walks with a cane arriving on foot with either a shopping cart, derelict dolly and/or roller luggage.
Readers should note I have assigned IRVING an unqualified five stars because six were not available. Well done, Irving. Very well done. A bientot! Hope to see you soon!