Hello, I am Steve from A&A Scrap Metal.
Our main goal is to try our very best to make our customers leave very happy. It is very hard to please everyone that comes in. I think over our 50 plus years in business pleasing 99.9 % of our customers is an amazing record. You will always get a few no matter what you do, they think they are getting robed. All the negative comments are over the last two years, and that is when the prices dropped down in half. If you do not know it is based on the market, and you come in when it is down, you think we paid you way to low. We can’t control the market. But with that note, and not trying to make an excuse, we are human, and do make mistakes like anyone else. The only way to correct it, is to talk to us while you are there. I’m sure you would have left happy.
We base buying our metals on the market, and pay based on it. When it goes down, people think they are getting cheated, but when it goes up, and you pay them more, that’s what they always expect it to stay at. I wish you could please everyone, but that is not reality. And as far as not paying for some items, we do not buy all metals. Our ads say that we buy all types of metals. They do not say that we buy every metal.
We are not an iron yard, so we do not buy Iron & steel. So of course, they leave saying we aren’t paying them for the metal they brought in, and they leave unhappy, and have a complaint.
I’m sorry for the 4 or 5 people that were unhappy, but I’m sure if you would have talked to us about the problem, we would have made you happy, and most likely would have become friends. My customers have become like family to us.
I take pride in my customer service, and still have a bunch of our very first customers coming to us since I was a little boy here. They have many choice of places to sell, but they still come here.
Give us another shot, and I’m sure you will be happy.
Thank You, Steve