Reviews of Lamar Auto Salvage Inc. (Scrap Yards)

Jeff Davis

Best salvage yard around

James Lee

Awesome people always ready to help and a good selection

michael kinard

This is the worst place to do business

Rob Ross

These folks WILL waste your time. They have serious communication issues even among the 3 geniuses at the desk. If I did my job this poorly I would be fired immediately. Don't let them waste your time. Go anywhere other than here and you'll be better off. They suck out loud.

Dane Wade

Detailed parts list

Chris Perkins

Rude and do not answer phone calls hang up repeatedly I'll never try business here again

Brite Eyez

Went here to buy a radiator for my truck. I get home, take the radiator out and it's rusted on the inside extremely bad. I live a good ways from L. A. S. So I waited until I had to go back to Hattiesburg to return it. The man behind the counter asked me if I had used it and I told him no that there was rust in it and I found a new one for a cheaper price online and he said he would still have to charge me 20%. The radiator was $85 after taxes I paid $90 and some odd change. Once I did the refund I only got back $73!!! I don't think that's right. I don't think radiators are good if they're rusted like that. I don't know much about vehicles and I do understand they are used parts but the parts should be of good quality if you are selling them. Another guy had purchased a radiator right before I did my refund and there was no rust inside his like there was in mine. The staff was friendly but I don't agree with the way they did my refund.

Foreign and Domestic Autocare

twelve minutes of listening to the recording telling me how important my call is, and I gave up. What's really nice is how the hold music stops and the phone starts ringing, giving you that faint glimmer of hope that someone is about to pick up...then after 20 or 30 rings, it's back to the hold music, and a robot lady telling me how important my call is. I've never felt so important!

Bob Johnson

I bought a gauge cluster in 2014 and asked several questions. Including if it was tested and if I need to return it would there be fees. The lady told me no fees just bring it back in less then 7 days. I had my mechanic install it and he stated it didn't work. Then I had the wife return it. The male employee at the desk didn't want to take it back then stated that we didn't know what we were doing if the part wasn't working and used rude and filthy language. Then said all he could do was take it and charge us a restock fee. We returned it but why would you restock a failed part. So not only did we have to pay to have it installed, then removed, then we had to pay a restock fee. So we will never buy from them again.

m antonio zuniga

the customer service is lousy and their return policies are silly and unfair, I would never recommend them

traevon clavo

Never answer the customer calls at all.

Luckie McDonald

Not always find what i need, but it's an ok service

David Ball

Wait time

westley smith

Complete waste of time, drove an hour 1 1/2 for a part they told me they had, i get wait another 30 minutes only for them to tell me they didn't have it.

Chaquita Hill

Excellent

Delmas Dunn

good

jordan jackson

Very rube guy at the front desk talks to you like a child for simply asking where to pick up the merchandise and asking if the piece of paper on his desk was my receipt

Jessica Lowrey

People were rude when i called to ask about a part

Deb Pogue

Love it

Wilson Ross

Loaded with used parts

Tress84

Customer service was horrible!! The guy who answered the phone for sales was rude & Inconsiderate. I’m So happy I found a brand new AC Compressor online for less. Exactly why I care to not shop locally

Donna Cooper

I had to wait a long time in line. The employees was very rude and disrespectful .

Amy Easterling

We had to wait over 2 hours to get our part.

Judy Fussell

Very nice people and reasonable prices.

Sean Idland

I asked for a wheel rim for the car I drive a week in advance, and when I get there........... I got it! (Some of ya'll thought I was gonna say something negative). Very professional staff. Was in and out in 10 minutes.

Randy Milstead

It was ok but slow

Drew Lee

Great staff ready to help you on moment's notice

Mike Dominick

Saved me tons of money on 2012 charger power steering pump by selling me 80.00 new tank took 20 min to install saved 1200.00 bucks

Stanley Bauman

Rude people high prices wish there was a way to give this place 0 stars!

James Putnam

They were very cooperative, helpful, and when I got the wrong thing the first time they were more than willing to exchange it for what I needed. I would definitely recommend them

Juanita Douglas

Always have the part in stock.

Terry Butts

Very busy place. Didn't call ahead, took an hour to get our part. Advise calling ahead if you are looking for a part.

Kerri Dykes

Don't waste your time calling they will not talk to you finally got an answer and he just hung up on me....twice..

Myrtis Carter

Just make sure you have nothing else to do for the next hour... Other than that service was good

Tera Marie Walker-Pruitt

Good customer service

Frank Harrison

Called for a part drive 45 miles after they said they have it .THEY DIDN'T HAVE IT WHEN I GOT THERE

Januckery

I called to see if they had a motor mount for my vehicle. Not only did I have to call twice because I was on hold for so long, but when the guy answered the phone, he answered "Hello" and cut me off half way through my question rudely with "I don't sell motor mounts" and hung up. "Lamar Auto Salvage, this is ______, what can I help you with today?" is appropriate for most businesses, but not this place apparently. You just get a dull, almost annoyed "Hello" and then cut off rudely half way through your question! Well EFF YOU TOO BUDDY! This is not only rude but unacceptable customer service. I will pay full price for a part before I spend one dime at a place that can't get their phone etiquette and customer service down. I also have family members that use this place but I am certain they won't now after hearing how they apparently have issues with answering their phone in a polite and timely manner. Reading elsewhere it seems this has been a common and recurring theme with this place. The bad reviews they have on Facebook are mostly due to this exact same issue. It would seem that if that were a common issue with my business, that I would be on it and fix it immediately. Your phone etiquette and how you handle yourself verbally can tell a customer a lot about your business and what their phone etiquette told me was "Don't waste your time and money on rude, "salesmen" at this place." Horrible. I will never purchase a part from this place again, I don't care if they are practically giving it away for pennies on the dollar.

Robert Bullock

Rude and slow. Terrible customer service.

Cody Russell

Good inventory,good prices. They have done well by me.

Gary Anderson Sr.

Good service

Jason Crane

Very knowledgeable and helpful staff had parts i needed and a dam good price ive been there several times and they never disappoint ill drive the extra time if they can save me a few bucks

Wayne Whited

Have most any part needed.

Yvonne Lee

Good friendly professional service

JAKE GRAVES

Big yard and great service!

Melissa Aultman

Love them

Casey Fodor

Very friendly sales staff good products fast shipping

Josh Dean

EXTREMELY RUDE customer service at the desk. I bought the wrong part. Then I called about trying to exchange it. I was put on hold and hung up on. I give up trying to exchange the part. Then I show up and try to get another one, the correct part I need. The fat bald guy at the desk was extremely rude and uncaring that I was even there. Never once initiated any contact, no eye contact. Then I finally made my plea of what I needed and tried to explain to him that different year models would work.. He would have nothing of it. I could see him getting mad. So I just left. This might be because he was still waiting on the large fountain Diet Coke that he called to have someone bring him. I will never step foot at Lamar Auto Salvage ever again and I'll speak of this rude experience until I die and tell everyone I can. If I could give a 0 star rating I would. Any other business in the world, that person would be held accountable for treating customers like that.

Sharon Korndorffer

Found the right part just.had 2 drive good ways 4 it.

Chris Herrington

They're slow at going about their business but good pricing .

Walter Mcgowan

Mr Gail is a good man honest man the same go for his son plus the have fair prices .

Alan Niven

Helpful salesmen

Stephen Carnell

I've deal with Lamar Auto Salvage since the age of 18 and I'm 59 now

Christian Welch

Took forever for them to take ask what I need and took even longer to get my part that they was sopposed to have out already

Johnny Prine

I will not be back

Patricia Bryant

I called and asked if the had a part for my vehicle they were able to tell me over the phone quit quickly they did not but had one they would work the same I was able to pick it up no hassles, no exstra cost or fees added between calling and picking it up, had no problems installing, and it is 100% compatible with my vehicle just as they said.

Frederick Ezell

Cheap Parts

jdstewart1172 .

They do not ANSWER the phone called 3 times, the machine said next in line 3 mins someone will be with you, phone rang for 20 mins still no one PICKED up the phone - called 3 times I have been on the phone for 1 hour 10 mins. trying to ask about a part that I could NOT find online. Never knew a business that didnt want to talk to their customers.. WOW

Mike Brock

I simply asked one of the sales men if that was the best price that he could give me on a motor and what I got back was a real smart ass answer and when I asked to talk to Gale he said hang on and hung up on me not just once but 3 times there sales staff sucks and they are gonna cause a once good place to do business into a place that i want ever do business with again!!!!!!

chris roberts

Very rude and unprofessional

David Blake

Gale went out of his way to find a part that I have looked for and unable to find. We had issues with shipping it to Steamboat Springs Co. and Gale said if we didn’t get it in a couple days to let him know and he would find me another one. Great people and I will use them again. Even though they are 1700 miles away

Marlena Bain

Fast service and courteous staff

Alex D

I would give Zero star rating to this business if I could and it all because of employee named Richard who has no customer service whatsoever!

James Green

Had to wait 30 minutes to get my part but I finally got it in good shape fixing to put it on my car to see if it works

Charmila Fields

If you need a part for your car, truck, etc. I'm pretty sure that you can find it at Lamar salvage. Great customer service to boot.

johnny b

Don't waste your time rude people!

2COOL FILMZ

Horrible it took 3 hours for me to get a fuel pump.

Tommy TwoShot

Awesome people to deal with

33 Degrees

Quick and friendly!

Elizabeth Foster

I bought a truck from the salvage yard and out runs great...reasonable prices...i highly recommend stopping by for parts or for an entire vechile.

Tyrone Harris

They got it

Jason Holifield

Quality used parts great service

Patrick Bunnell

Went there on a Monday to get a driver side mirror (a white one) for my truck, paid an outrageous price of $267 up front cause they said they had to pull it and to pick it up the next day. They called the next day and said they went to pull the mirror and it was gone but they could order one and it would be there Thursday, I asked if it was a white one and they said yes. So I waited till Thursday and I drove all the way back up there to pick up a red mirror, so I got a refund and decided to never do business there again. I'll go to Barry's and do it myself from now on. They are also very rude and will act like you're not even standing there waiting.

Kayla Fortenberry

very rude staff!! got a part that was messed up a few times, they were good about replacing it-but like I said. The staff is RUDE!

Justin Holmes

Got my tail lights

Lisa Foles

Gale and all his employees have always helped me with find whatever I needed. Great service and wonderful people. I don’t go anywhere else but Lamar Auto Salvage!!!

Latoya Bridges

Very helpful!

Michael Shareef

Have all the parts I required.

Thomas Bailey

Could be a little more friendlier, has all the parts you need

Steve Davis

had a wonderful time, the coffee was great and the people had the most knowledge.

Jason Alexander

I was looking for a part and they told me that I would have to come in personally. Then I got hung up on. I drove there personally and they had the part I needed, but they were gonna charge me about the same price as I could get a new one for. Needless to say, I will shop elsewhere.

Teddy Locc

Bought 3 windows Friday morning for a chevy tahoe and get home to put them in and 2 of the windows wasn't the right size. I will be bringing them back and I want a refund because I found some that's cheaper than Lamar auto. Bad service

Cash Me Out

I went to Lamar Savage and I am extremely upset. I waited almost for an hour for service and when I tried to return some items, the front desk guy had the nastiest attitude instead of just simply explaining the policy. No one explained the warranty. Please consider all of your options before going. I am not happy.

Chris Waldron

Always had or could get What I needed.

Angela Hawkins

Yes

joe mcleod

Service was very good and timely

Belinda Brady

They have everything....

Mitch Moore

If they don't have it, they'll hunt it. Great guys

Bobbi Herrington

Little slow

David C Michael

Headed from VA to my sister's in SD for thanksgiving...broke down in TN...Mercedes Benz in Knoxville refused to work on my mercedes, since MB didn't have all the parts needed & they are 'too good' to install an outside vendor's (guaranteed) parts!...i offered to sign a waiver for the outside parts, but they refused...so had car hauled to an independent shop...got a room & spent thanksgiving, not with family, but in motel room by myself...shop started work on my car 5 days later, monday...on Wednesday they finally called & said i needed a new engine head...i went online & found closest head was just one state away in MS...i was elated...i thought 'in a day or two head will arrive & i can finally get back on the road to my sister's'...i called lamar immediately to verify that web info was correct...was told that, yes, the head was still available...problem is, they said i couldn't pay with my credit card (which is exactly how i buy thousands & thousands of dollars of products online & on the phone all the time)...they said some guy had burned them with a bad credit card...i offered to give them my debit card instead, which would have given them their lousy $400 instantaneously, but they didn't seem to grasp the difference between credit & debit...they required me to fax them a credit card release form, front & back of my driver's license, front & back of my credit card, what size underwear i wear (not quite)...a simple phone call to Chase Bank would have solved the entire credit card issue, but they didn't do that...finally got all the payment details taken care of...asked them to please please get this head pulled (30 to 40 minute job at most) & shipped out before end of day...this was wednesday...didn't have a confirmation email by thursday afternoon, so i called them back...they said "didn't get shipped yesterday (wed) but will ship out tonite"...bummer, as thursday ship means monday arrival, not friday...now i sit in motel another three days, just because they are so slow & give such poor customer service...by friday afternoon still had no order confirmation or tracking number...called lamar yet again..."well, your head might get shipped out tonite"...sure enough, ups records show it never left their junky junk yard till after 6:00 pm friday!!!...not wednesday, not thursday, but friday!!!...now we're looking at tuesday arrival & an additional four days of motel & meal expenses...years ago i was in the surgical instrument business...henry ford hospital in detroit called in an order around noon one day...said they needed certain instruments for 7:00 surgery the next morning...ups said 10:00 was the best they could do...so i personally drove three full hours from grand rapids to detroit & hand delivered their order at 5:00 that same day...spent six hours on the road round trip...furthermore, i did not charge henry ford one penny for this extremely good customer service...it's called 'taking care of the customer'...it's no wonder people in other parts of the country talk about the backwardness of the deep south...unfortunately it is a well deserved reputation...how sad

JAGIII86 .

Piss poor customer service. I called and spoke with someone a day prior to picking up my parts, and he assured me that it was going to be a quick less than 10 minutes pick up. They did NOT have my part ready, it was NOT as depicted, and I sat for an HOUR waiting patiently, only to be shown where the pulled part (a full sized truck door)was, and had to load it myself! I was on a time crunch, and these folks blatantly don't care about the end user, just those dollar bills. I will NEVER AGAIN use L.A.S. for anything, and will definitely share my experience with anyone looking for used auto parts.

Leo

This people don't know what they have on the yard Came 320 miles round trip to get the part but the part was already sold But on the phone told me in stock Never come back

Mark Mccrory

Horrible service. Drove an hour to get there, they didn't have my part pulled. I waited for 2 hours. Then they tell me the one they pulled was bad and they had fo start over. Waisted 4 hours, will not go back.

Nitoya Barnett

Rude and never answers the phone

Virginia Means

Ok

Rocio Aguiler

I bought a car from them about 16 months ago. First of all, It was my first time shopping for cars so I was unexperienced in what type of things to watch out for. Well not only did they sell me the car at the value of a GOOD car ( because it was salvaged), but they also PROMISED that they had replaced everything with brand new parts. Which I should have known better, THEY LIED! They day after I bought it, I had to replace a part, 16 months later on a 2010 vehicle i'm having to replace parts that no one with a 5 year old car should have to worry about. Now i'm having to put over $1000 in parts to replace my catalytic converter and another O2 sensor. I never write reviews, but this is just to warn people about this place. Don't trust them! & don't let them do your diagnostic test because they lie! ALSO incase you don't know NO ONE should sell you a SALVAGE CAR for the price value of a good car because it is SALVAGE meaning the value of the car drops dramatically, EVEN IF THEY CLAIM TO HAVE NEW PARTS! This is just a warning to those considering this place.

tim lewis

I had no issues with them. Follow the policies and you will be okay. Malichi was a great help. This place is very busy.

Phil Herklotz

It's ok for used parts, like body parts

Freone Development

No one ever answers the phone!!! And you guys are still in business?

Tynorvis Rogers

I call this place a day ahead of time to see if they had a particular part in stock and they said yes so the next day before I even had their way which is a hour and a half drive I called again and gave them the stock number and they said yes it is in stock when I make it down there the guy send someone to the back to pull the part but when the guy comes back up to the front desk he informs me that the part been sold months ago ..... a waste of time

Buster Benefield

Sometimes there is a wait but they work hard to find what you need!

Scott Lawrence

Horrible customer service! Nightmare to deal with! 15 minute hold times. Guys just hang up on you. This place needs some serious changes!

Jerry Williams

It was a great experience like always never have any problem waiting time is minimum advise neighbor friends and even enemies to visit Lamar Auto Salvage

Jalisa Fairley

Call ahead service the best