Reviews of Highway Auto Parts (Scrap Yards)

Ali Ali

We have so bad parts and he liar If you want to retrieve the will, they do not return it So bad auto parts swear to God

Paulette Ireland

Fantastic Lenard the best !

Ava Aliyah

I bought a alternator from them it worked for a week and me and my kids where broke down in the side of the freeway thanks alot highway auto parts

laith Alyons

Horrible service parts do not get tested before they get sent out so pretty much if you buy apart like engine or transmission you won't find out if it's good until you install it and not to mention they do not cover labor so if it's bad you end up paying your mechanic for labor two times because they won't take any core back so you're a mechanic will have to put the transmission and then take it out because they want their original part even though they're both messed up SMH!!!!!! And there are not straight up with you they give you the runaround tell you they have one in a different state than a week later they tell you it's bad then they tell you there is one in a different city that's when I told him I just want my money back because if you days later they're just going to call you and tell you oh it's bad or make up something and waste your time no thank you I do not prefer this place at all please be careful buying parts from here I do not recommend them not even for a screw please be careful I just don't want this happening to somebody else but this place is nothing but a scam

Project_Ramathorn

Place is just simply a joke. Very rude people.

Larry Mefford

Nick Was very polite and knowledgeable, I was going to pay for extra warranty but he informed me my part had lifetime warranty thank you Highway Auto parts for always saving the day.

gerald

CALLED ON THE PHONE FOR A PART THAT I LOOKED UP AND THE GUY TOLD ME I WAS CRAZY THAT THE PART ONLY FIT A CERTAIN CAR AND EVEN THE DEALERSHIP AGREEDED WITH ME I WAS RIGHT AND ITS A FACTORY OEM PART OFF MY CAR, THAT PLACE IS REALLY RUDE I USED TO GO THERE BACK IN THE DAY AND IT WAS OK BUT NOW I WOULD NOT GO THERE!!!!!!!!!!!! OH US AUTO HOOKED ME UP

Ed Topp

Extremely helpful staff.

GH ENTERPRISE

Dont deal with Josh, very rude........

Matt D.

Coming here for years. Lenny is very helpful, knowledgeable and friendly.

Lovely Karter

Very slow took over 40 mins to get a part that was already taken off

Erika Blocker

Great Customer Service! Had my part ready as soon as I walked in. Reasonably priced! Great place overall.

paul marin

Was totally worth the trip from Cleveland. They were fast and professional.There price was again, worth the trip......

Alex J

Fast, Friendly and great prices.

Ray Trojan

Great "

Greg Marut

Awesome

Jennifer Klick

I had the most pleasant experience at Highway Auto. Single female in need of rims for my vehicle. The staff was incredibly helpful! From the moment I walked in, I felt at ease & comfortable. I appreciate Lenny, Shawn & Will for going above & beyond!!! From the initial call to the exchange of the cores on a separate occasion!!! Extremely smooth process. I will return & definitely highly recommend Highway Auto for all of your vehicles needs!!! God bless the staff here!!!

Cassndra

Must say, I spoke with Kevin yesterday for a price on a new axle rear end for my jeep. Fair price! Actually shocked me!! I've been calling around like a crazy person. Ive never been here before but as a single mom I've had my fair share of rude, men at yards who are disrespectful. Kevin wae great, and tommorow I'm planning a trip there since I'm a good 30mins to put down a deposit. And await it's pull & pickup... Really enjoy all the good comments!!

D Arthurz

Great communication skills & very descriptive. Mike was very nice & worked with me on the price! The part was damaged and compensated the inconvenience of driving all the way from Bay City! He texted me a picture of the part and tried his best. I appreciated the professionalism. Been to alot of yards and this one is of the best. Great Employees make Great Businesses. The part puller Damiem pulled my part fast. Almost no wait! which was great! Nice set of guys. Great customer service.

Griffin Schoenherr

Got what I wanted, workers there were bitter. Extremely rude as if I were bothering them. I wanted to see the part that I was purchasing, requesting to see it in person. However, I was told that “this is what it is going to look like” and they pulled up a low quality blurry image. As the customer, I feel as though they should cater better. They are being paid to help the customer, act like it.

Fred Guinn JR

Staff is easy going knoe there business clean store

Allen Honeycutt

Great customer service!

rita b

Excellent service had everything I needed

Will G

Cheapest price i found in town. friendly service and fast.

Tyler Xy

actually went in for a headlamp wire harness connector. guys were quick and friendly and ended up with what i needed in 10 minutes or less.. and that ratrod in the showroom was killer!!

Audrey Campbell

Very helpful, professional. They know there vehicles and have reasonable prices. Thanks.

Sam Smith

Great place great price

RIZKAR Alkaki

Great people and great parts and great price MY BOSS AL YOU ALREADY KNOW

Tiffany Hall

Great people really nice

Bill Bowser

They had what I needed, and sold it to me at a fair price. I'm very satisfied.

Jim Dolinski

Recently my sisters husband passed after a long illness. I made a memorial box to hold his ashes. Joe was a complete Chevy fan so I wanted to put a bowtie emblem on the box to commemorate his love for the brand. The guys at Hiway were more than helpful with my request and donated the emblem to my project. Great thanks to the guys at Hiway for their help.

Eric Bowen

Super helpful and always have what I need, Kevin's the man!!!

Dima Kozhokaru

I purchase 2 color matches doors and a fender for my Silverado from highway auto parts about 2 months ago, i was told that the doors are in perfect condition and “very good insurance quality parts”- Josh and that they will be shipped out the following day after purchased and will arrive in a week. So I wait a week and a half and didn’t get those parts so I call josh and he said they forgot to ship them out... I told him that’s fine just ship them out ASAP so he calls me back saying he needs $250 +dollars more for shipping when we agreed on $100 so now it’s $350. I already waited 2 weeks for these parts and now I have to pay $250 + for shipping. But I was like alright whatever since these parts are in really good condition and I won’t need to repaint them it’s worth it I guess. So I paid it then I finally get my parts... except they were horrible condition. The fender had 30+ dings on it and paint chips all over and the doors were scuffled up and scratches all over. So I call Josh back and he told me to text pictures of the parts to his number that was a fake number, then I call again and asked to be transferred to Josh and they transfer me and the call doesn’t go through, this is really unprofessional and Josh can’t man up to his mistakes and try to sort something out.

Mike Hickey

Lenny was very helpful in finding the part I needed and ensuring it was the right fit for my car!

Ken Stanley

I talked to lenny on the phone for a rim and tire he quoted me a 55$ price without exchange of my old rim .. When my son got their to pick it up all of a sudden it was 75$ . First time going there and will be my last .. poor business. Don't give quotes if u are not going to stick by it

Richie Bruett

It's one of the original junk yards great people always will work with u on the price...

John Mike

I would give them negative star but the only choice is on star. worst customer service ever.

Gary Ervin

Friendly..fast service

Deanna Mercer

Excellent staff especially Kevin,hes the best, he helped me out greatly and did everything in a fast manner....Thank you Kevin!!! My left taillight works now, I'll be returning....

Rene Vanzaelen

Best place best price best people to talk too so give them a call.

Beezy f beezy

Great place. Fair prices Lenny was awesome they are fast and they are cheaper than any place I've ever been to. I will be handling all my used car replacement needss here you should too

Debbie Ray

Awsome they always have great parts and great $$$$

Laura Newell

Great service! Great price!

Darrell Howard

Beautiful place and sales persons. I would recommend the world to them. Fast and precise service. Rusak Motors Euclid Oh.

Joan Bockmiller

I spent the morning calling around for a tire. Walked in and they had it in stock for less yhan everyone else I called.

Amanda Morey

Always have what i need for an excellent price. Guys are great. My number one go to!

Muhammed Alsafi

Best place to get any parts for any car, Al is my go to guy for all of my parts and questions any time of the day.

Michelle Alter

Great place to get parts. They know their stuff.

Anthony Ventimiglia

Great place and very helpful staff. Never had a bad experience getting auto parts from them. Parts are exactly as described.

Dennis Karwoski

Friendly and knowedgable this is a great place for parts

Cezar Laguerra

Went to Highway Auto on April 29, 2019 for a pair of side view mirrors (for a 2000 Jeep Wrangler, which is a TJ). I checked their website 1st to ensure they had them, they did, and a reasonable price, so I went after work. They require a 20% nonrefundable deposit, which I paid and was told the mirrors were at their Ferndale location. They said that they would have them ready for me the next day and then proceeded to take my phone no. The next day, I received no call, so I went up after work anyway. A waste of gas and time, because they hadn't even taken the mirrors off of the vehicle in Ferndale. So I was told that they would be ready the next day. The following day no call, so instead of wasting my gas and time again I went home. Now it is May 2, 2019, I get my break at work and I call Highway Auto. They answer, I explain the situation, the response I got was, let me call and find out what's going on. So 2 hours later I see I missed a call, check the voice mail and it's Highway Auto, the mirrors are in. I go after work to pick them up, the salesperson asked if I needed assistance, so I walked up and handed him my paperwork for the mirrors. He goes to get them out of the back, another salesperson tells me I see you got the message. The first salesperson cones back with them, and places them on the counter, looks at my paperwork again and states there is a $13.00 balance on that. As I'm looking at the mirrors I realized they aren't the right ones, these are for a JK which is not what I seen on their website, left a deposit for, or waited 3 days for! Needless to say because I need them, I just picked them up off the counter and walked out. They wasted enough of my time, their service in my opinion is totally unprofessional, they prices are reasonable if you actually get what you ask for, and their products, don't know if they are any good considering that I never got what I paid for, I recieved their substitution for a product they couldn't produce. I personally will not spend my hard earned money there again and will tell everyone about my experience. Update: I recieved a phone call this morning from Ross the manager at Highway Auto. Ross informed he that he would be there all day and would like the opportunity to correct the situation. I went up to Highway Auto and was greeted as soon as I entered. I was then told Ross was in the back and he would be up momentarily to speak with me. When we met, he was very sincere as he apologized for the incident and refunded my money, then he also gave me the correct mirrors absolutely free of charge. I'm am very thankful to both the owner (who initially responded to my review) and Ross (the manager) at Highway Auto for acknowledging and correcting the situation. I am very satisfied with how professionally they handle this situation, and will continue to do business with them.

Matthew Bell

So we got water in the engine and needed a new one. My uncle who has connections here contacted Kevin to get us one. They send an engine to the shop for my car. After the engine is in they find out it's a bad engine. So we pay an extra $900 in labor to have it torn out and yet another engine sent over. Kevin promises he will help cover some of the labor and promises $150. I ask him why so low when he is now costing me three times the labor just to have my continually worked on. He tells me he owes me nothing and doesn't have to reimburse me anything I mean I didn't buy the warranty for labor on their parts. Anyway after my wife goes out there to pick up the deposit on the engine, he gives her a $100 gift card to his shop. What the @#!$ dude!?!?! First that is not helping us! Secondly that is not the $150 he promised multiple times. I guess I will just use this gift card to pay my mortage or food. Oh wait it's useless to me just like this companies service!

Mahmoud Shalbi

Worst junk yard I ever dealed with They said "we got the part" and when I got there ( after one hour driving) it was the wrong side Baddest customer service and employees I have ever seen in my entire life

Tina Schoenherr

Very helpful knew what they were talking about

Justlisa1121

Bought a back glass for my Envoy. He said it would take a day or to. Ok good... Got a call first thing this morning saying "Lisa? Yes, this is Highway Auto, your glass in in. Took less than 24 hours. The guys are great with the public. 2 Thumbs up. They have my business!!

Royal Fun PhotoBooth

Great place for parts, great people to help you out!

Jay and jimmy Ft nick

Horrible service and costumer service I ordered a part they had some guy name money took my order I sent my driver 40 min to them to pick it up and when he got there they told him they sold it so I called and asked to speak to Manager he comes on the phones and nothing nice or polite came out of his mouth he tells me I’m the manager someone showed up before u and took it and I sold the job at my shop so now my costumer and me are just stuck and lost at words don’t call them call Holbrook way better people there and parts

Matt Simcox

My Saturn SL broke down and could no longer drive it. After getting a run around from other places I was recommended to give Highway auto a call. So, I called, they said they would call back in a hour from dispatch, which they did. I gave the address to where I would be at and set up a time to be at the house. Well four hours later I watch the flatbed drive right past my house. I get out in the middle of the road to see the driver keep driving, what a waste of time hopefully I get better luck in Southfield.

sara kos

Kevin and the boys were so helpful! They found my part at a great price, stayed late to give me the information I needed, and went above and beyond in their customer service. I highly recommend.

Pierre A

I use them all the time good price good services

Nicholas Magyar

Excellent business. I walked in today 5 minutes before they closed and was greeted kindly. Nick was happy to help me, found the exact part I needed and had it within minutes. I couldn't be more thrilled with Highway Auto Parts and would recommend this location to anyone due to their awesome customer service and better prices.

Sarah LaPlante

Talk to Kevin! He's the best

Ray Collins

After a disappointing visit to another recycler I went to Highway and picked up a rear door. They had exactly what they said and the part was in good condition. Service was prompt and respectful. THE GUY THAT GOES OUT AND TAKES THE PART OFF THE CAR IS OUTSTANDING AND MAKES YOU THAT ITS NO BOTHER TO REMOVE THE PART FOR YOU.

Wayne

I agree with previous negative reviews about they "raise the price" when you stop at their location. It happened to me. I'm not shopping from them anymore. Even they have no skills how respect customer or say thank you. There are many other locations which know how to do clean business with customers and respect.

Rick Bachi

excellent customer service. I would recommend friends and family... thanks mike and Damian

Professional Reviews

Needed a side door for my 2000 Ford van restoration project. Mike supplied me with a really nice door at a great price.

Brianne Hale

I recommend this place when selling your vehicle. Simply because for one they actually answer their phone unlike many similar companies in the area and also they have a fast pick up service.

John A

Staff was helpful and understanding and when my old car needs an old part I will go back.

Alana Kazmierski

Great. Workers. There

Shane Crowton

i have always received great service and great parts at a low price

Larry Rich

I been going there for 40 years, good prices, good service, and Sandy is one of the most knowledgeable and helpful people in the salvage business.

Todd Aker

Great parts nice people

Donna Walton

They are very helpful and have good prices

Toga Noneya

Went in on Saturday of Labor Day weekend to get a wheel for my car. The Roseville location didn’t have it, so I paid a deposit to have it brought in from their Ferndale store for pick up on Tuesday. I called around 2:00 on Tuesday, was told it wasn’t in but it would be. So I left work early so I could make sure I’d be able to pick it up, as I was assured it’d be in today. 10 minutes till close and it’s not in. Now I’m going to have to leave work early again (whenever it does come in) so I can pick it up. Staff: Don’t promise a delivery date that you can’t stick to.

Jackie Wagner

Reasonable

Antoinette Herring

Before searching anywhere for auto parts, I call Highway first. If it's not in stock, Highway can find it and at an affordable price!!

Elizabethanna Widen

Thank you highway auto parts will be back!!!

John Smith

Great experience and very friendly and helpful with my first purchase in a auto part Salvage yard