Reviews of American & Import Auto Parts (Scrap Yards)

AKZ LOVE

You guys are the best , BUT you need to get rid of idiot Dave he got no life when talk to people over the phone get him straight or get rid of him thanks !

April Puff

Love this place, cheap parts with guarantees! Worth the trip!

Gus Hama

They have good parts the staff is good

dina gutu

Great customer communication and fast response Ordered a headlight for navigator Daniel acted very professional

Marc Jankowski

I asked for a quote on Monday for a part online and over the phone. It was $50. I posted the photo as a proof. When I arrived 3 days later (Friday) they changed the price to $75 and they said they will not respect their own quote. I wouldn’t recommend the company that plays games with their customers like that. Reply to the managements reply: Both of the parts (broken or in good condition) were priced $50. PLEASE SEE THE ATTACHED PICTURE AS A PROOF. Also when I was inside the store I was told that the price was changed yesterday (Thursday 6/28/18) since you didn’t want to sell the good part at the price of the broken. Therefore your explanation doesn’t comply with the truth. You can do with your price what you want that is your business. But you should have respect the quote that was given to the customer (both online or over the phone). I still do not recommend this place.

Jeffrey Nagy

Didn't have what I needed in stock but got it faster than online and in the time promised for a competitive price. A little confused where to get when I got there but figured it out. Hint go into the small building that kind of looks like a house first, pay there and the pick up your part at the big door of the bigger building. I like that this is still a traditional salvage yard that has the parts off and ready for you and if they don't have it they can get it. The u pick yards have their place but I am willing to pay for the parts already removed. I will definitely be getting parts from here again.

Dima

Unproffesional service. Rude and disrespectful. I came to buy a spare tire for a dodge charger and they tell me to wait 2 hours for it. A spare tire! That literally takes 2 minutes to open the trunk and take it out. Will never go here again! And will tell everyone I know to not go here. I own a body shop business so my word will spread quick.

Miguel B

Do not I repeat DO NOT waste your time with this shop. Absolutely unprofessional and completely incompetent. Dave T is the sales rep who told me a part was in stock after stating "I am positive it is on the shelf". I drove very far to retrieve this part and waited 20mins for them to get the part out of the warehouse. It was only after driving 1 hour and waiting 20 mins that Dave said "well I don't have it. Sorry bout that" completely unapologetic and a complete joke of a salvage yard. STAY FAR AWAY FROM THESE CLOWNS

Kathleen West

I love this shop such curtious and professional service especially appreciated the office manager Melinda she was great

Aref Rajeh

Great customer service Fast shipping

Cande Maya

great staff and helpful with customers

Jeff Niemi

Friendly staff.

amer bani jameel

Very bad people from the owner to employee they are a Liar people They give give me a alternator and I take it to the mechanic they put in the car and it doesn’t work and I pay 150$ For labor there is a guy his name Chris is very bad person he’s not behavior And he’s not respect

Dominic Stephan

Great service!! great quality of parts!! Great satisfaction will go back again for sure thank you paul and chuck!!!!!

Ramon Cruz

They have. Very poor care for the customers they. Talk about it the costumers after they finish talking on fone is bad very bad they don't use the costumers service. Like they should due

mark olko

Very good customer service

Marquis Lee

Great Service

Bassem Saidd

bad and poor customer service , unfriendly staff . this is the worst junkyard ever. after I paid off my part I went to get it they told me we don't have it, they look like not honest or they don't know what they are do.

Janis Arsenault

Helpful!

AS Dawgs

Tried selling me a broken part, tried to convince me that we didn't know what the part looked like.

Jacob Grobbel

Bought a Sterling 10.5 and a 08 Superduty Dana 60 from them on two separate occasions. Staff was friendly, no bullshit, gave them a stock number over phone, price was as advertised, paid cash, in and out. Loader driver successfully put two Sterlings in a truck with a cap on it the first time and a 60 with giant radius arms in a shortbed without incident. Good prices, fast service, will recommend to other members of my offroad club. Thanks Chris.

Dan Johnson

They can get u what u need..

Kelly Zilli

great guys..... very helpful

lester Gooch

I purchased a 2.4 jeep motor form these guys. The price and service was phenomenal. The rep I dealt with Chis was great!!! Kevin

chris lutzenkirchen

My work of 17 years

Jobran Jobran

Great place to buy parts from you should ask for Chris for a better customer service

The Boughan Ranch

Expensive

Tito Stanley

Not impressed. Average

Steve Bertalan

I run a auto repair facility and called them today to try and help a elderly customer find a place that will buy her car for scrap. I spoke to Mike in purchasing and was horrified by the way he talked to me. I told him the year, make, model and what was wrong with the car and he laughed at me and said " I don't want it, I'm not the guy you're looking for." This was the first call I made seeing as how we do a lot of business with them when looking for obsolete parts. After that I called 5 other local salvage yards who were all very nice and wanted the car (trying to find my customer the best offer for her vehicle). After this I will be using any of those 5 yards I call for my used parts and was very shocked at the level of attitude I was given by him and he didn't know I was a good customer of this business. I get that you may not have a want or need for this particular vehicle (even though it is a uncommon vehicle) but there is much better ways of saying that then being short and rude with me once you find out what kind of vehicle it is... not good guys!

Brian Wilson

Been using American and import for years. great parts and great service. thanks Chris.

Lynette Feiler

Sweet way to get 'it done...

Kenny Noll

Said part would be in next day took two days.

Ta7 Ta7oon

Great staff and Chris knows what he is doing and will get you the part that you need.

Nancy Ryntz

Very good place to do business!!

Harmony Taylor

Probably the most ignorantly staffed auto shop I've ever walked in. Waited for over 5 minutes while people walked around eating food, playing on their phones or just staring at us without even acknowledging my father and I were in there. Not even a "hello" or "be with you in a minute". Needless to say we walked out and went elsewhere.

Matt Desano

Great place great place prices highly recommended to all friends and family.

Mike Sagin

Trash. Told me to come up there and they would have the part. Then tell me that’s not how they do it and there are 30 orders in front of me before they can get a headlight. Trash. They need to communicate better. Wasted my time.

Brandon Simmons

Great business! Even better service. Ordered a transmission for a Pt cruiser. It had less miles than more expensive ones from other yards and a lower price. Talk about service this company delivers your part and will return to pick up your core so you don't have to worry about getting your car dirty. The prices and service are so good I would check with this company first before I deal with someone else and you should too. B.Simmons- Gratiot Collision Services

kente n

Chris, he deserves a raise! I see some of the reviews are not that kind. I called and talked to Chris, he didnt have the part i needed so he ordered it. He encouraged me that he was here if i had any questions or needed anything else befor my part was deliverd. He found another part i was considering and negotiated an excellent price as well! I live in Waterford, it was a drive to the yard. I am completely satisfied with experience here. When you call or go in, ask for Chris!

TeeJay Doyle

You can't walk the yard and you don't know the condition of the part until they bring it to you. Call ahead to have the part pulled before you go.

Jodi Vasquez

Ordered 2 rims for my BMW when they got bent. We showed them a picture of my exact rim, gave them the size for it, and it was supposed to arrive Tuesday. We came in Tuesday and they weren't available until Wednesday. Then we had to wait around all day on Wednesday and were finally able to pick them up at 5:00 when they got them to the shop. On top of it all, they got the wrong rims and won't be able to get the ones I need for another week. Don't waste your time with people who claim to know what the hell they're doing.

Eddie Aldaco

AWFUL EXPERIENCE, I ORDERED AN INTAKE MANIFOLD AND IT WAS SHIPPED A WEEK LATER, THEN SHIPPED TO INCORRECT ADDRESS. THEN WAS TOLD THE PART WAS JUNK.

Debbie Lutzenkirchen

Nice employees!

karl ryan

Always a great place to do business with. If they dont have it readily available they can find it for you.

Blake Dede

Purchased a 2011 Cadillac CTS-V engine from these folks. Upon arrival we discovered water in the cylinders along with bent valves and metal in the intake ports of the heads. I was told it was a running engine in conversation before purchasing the engine. You might be wondering why I rated these folks at 5 stars. Thats because after a little work to prove the condition of the engine purchased and getting quotes on fixing everything they were willing to make it right and work on getting the LSA back to the condition, if not better than what I had agreed to purchase. It's not often that you find an internet based salvage yard that is willing to fix mistakes on used parts. It spoke volumes to me and I would do business with them again based on the business practices they choose to base their company on. Blake

Tom Fontana

They have all your auto parts if they dont they can get it decent prices

FRASER ENGINES

very happy... thanks for helping me with my car problems

Keith keil

Easy to use website,parts availability awesome prices good!

TheDiljit

Consistent impeccable service whenever I need assistance from this team. Every associate I’ve dealt with is very knowledgeable and helpful. Growing up in this area, this business remains to be a staple in the community. Thanks