DO NOT TAKE YOUR BUSINESS TO OWL METALS THEY DON'T APPRECIATE IT. I have been going there for a while to take my aluminum to be recycled, mainly because they gave me a good price, were quick, and were close. Well after today they have lost my business after dealing with their supposed "vice president", a guy who looks like he just walked out of a hobo camp. This vice president, who rides around on his chariot of a fork lift, would rather mouth of a customers then take their business. Their sign says that they close at 4:30, their advertisement says they close at 4:30, but according to their vp they close a 4:15 (or that's "when you better be in line") because of the cars around the corner. Their were 3 cars ahead of me, assuming that i stayed i would have been out before 4:30. And i was in line before 4:15, but he spent so much time mouthing off to the customer in front of me that by the time he got to me it was past. Then pulling into the facility the car in front of me stopped short, so i was hanging out in the road a little bit, this was after try to maneuver my car so that i would not be blocking the street as much. Well Mr VP rode his chariot over to mouth off at me about sticking out to far into the street. First off the street was not blocked, second other than being a dick about it you could have asked if i could have pulled in further or if i could have backed out. No but he rather mouth off to his customers. Or instead of riding around on his throne he could have told me to stop (or they could have a sign up saying as much as other places do), helped directed traffic, or asked of the car in front of me could pull up, which he more than enough room. Of course the traffic problem is a regular one at owl metals, how much would it take to have one of your guys guide the cars in since your set up is so crap (but i guess that as asking for too much). I hope this VP doesn't have anything to do with customer relations or marketing, because his customer service skills are a 0.
Hey owl metals, instead of making your customers responsible for your failings as a business, why don't you do more to make them feel welcome, you're not the only metals recycler in town. Plus you should think about getting a new VP.