5/5/2016
I have been going to this location before lqk ownership and up until today , I have always had a good experience.since lqk took over , the vehicles are all elevated and spaced so you can actually work on them.that is not the case with a lot of competitors who jam as many cars in as possible and could be submerged in 8 inches of mud.
I haven't been in about 5 months,so I didn't realise the admission went from $1 to$2. When I went to use the atm it was broken.the customer service personel(male- around 12:30pm) obviously wasn't going to let me in with just my dollar, so off to the local atm I go about five miles into town.my bad, I'll know next time.
when I returned I asked the attentant if he knew where row "o" was.he hapily informed me it was next to row "p"! Wow , good to know. He then directed me to the map, where I located the section were the inventory locator said it would be . I then questioned if my mercury mini van would be in the Ford section as listed and was told "if that's where they listed it, that's where they put it". I then walked to the farthest part of the lot and no minivan. I then walked the trucks/minivan section where they usually are , and there it was.
I now know that the locator isn't always right,and the lady who used to work there and would ask you your vehicle and where to find it, was a godsend.On the flip side, if I need a smart ass customer service agent who offers no customer service , I know right where to go.