Ooooookkkkkkaaaaaaayyyyyyy.
4 stars because: up til this morning this place has been one of the best top knotch scrap yards close-to-home that maintains a quality staff who usually knows what they're doing and will often go the extra mile to make sure you're taken care of completely. I've even had the pleasure of working with the owners wife a time or two. Having an older truck means sometimes I have to track down an odd & ends part with short notice to keep her going.
Never had a complaint using this place. Have been for over a year and then some for everything from swapping doors to replacing a rear, but apparently that just meant I hadn't run into the lady behind the desk this morning. Goooooddd lord she'll make up a story for you.
What are the odds somebody else came in for the exact driveshaft I called in for at least a day BEFORE and guaranteed I'd be by to pick it up, only this time you "can't pull the part til I get here", right before telling someone else over the phone you'd give them a call when you had their part pulled and ready. Go figure.
Funny thing is she wasnt telling me she'd sold the part to somebody else. It turned into a full on story about the guy who stopped in after me losing his drive shaft in the parking lot, (instead of stopping at Napa to pop in a new universal or two, right?)
After that she continued to spin the thread and say that as the guy waited for her to look up the driveshaft in question that sometime between my phone call Monday afternoon last week and this guy stopping in days later the damn thing "wasnt there anymore", "wasnt sure why or when".
Faaaaannnntttassstiiicccc.
After speaking to the guys about maybe seeing if they still had a line on the yoke to the transmission or the bracket on the face of the rear that either end of the driveshaft bolts into, the tale of the crabby old lady thickened. Not only had the driveshaft gone missing, but the Tahoe these mythical parts should've been coming from in the first place had now been previously scrapped all together cause "they're starting to get rid of most of the older stuff, there's not much of a need for it anymore" while off hand saying that she remembers this specific vehicle in a scrapyard of decent size because it came in after a wreck that had been a part of a fatality. Being who I am and trying not to be overcritical, (I know I'm laying it on thick), I ignored that jab all together.
After about a solid 25 minutes back and forth trying to sort through what this woman was actually telling me, (and dad he comes along for the nonsense), she hands over a couple phone numbers so I can try my hand at contacting another place that might actually have the part.
Dads now waiting for the guys to come back from the yard checking on the yoke/ bracket and this lllaaaaadddddyyyyyy, dear lord, just doesn't have any sort of compassion or consideration for a customer. She's busy going over the facts of her own made up story while I'm on the phone with another company not bothering her and has the nerve to say it's not her fault it hadn't been removed from the computer before last Wednesday even though she previously said that she herself remembered this, that and the other about this one vehicle in particular. But that I wasnt going to tell her about how she should be doing her job.
Do I have newssss for her, "wouldn't be an issue if she had been doing her job to begin with". She didn't like that. I may be young and she may have a superiority complex but it ain't hard to be kind. Maybe she should stop pretending to run the joint and focus on working that desk then she might actually learn a thing or two about the processing system she can't seem to figure out. Lol.
Like the place, was sad we didn't get to see Max this time around. Might be awhile til we stop by again.