Reviews of Tom's Used Auto Parts (Scrap Yards)

Damien Mccormick

Great service and helpful

Dean Hartz

Drove 45 minutes to get a part. Part was not useable, waste of time.

Brian B

Great parts.

Jacob Fragale

Great service, picked up the phone right away. The guy knew exactly what I needed and did not waste my time.

Ryan Foster

I had purchased a used manual transmission for $850 plus core from Tom's, I had my friend pick it up during business hours because I was at work, when I received the transmission I had noticed the mount had been broken off and crudely repaired, they refuse to give me anything back because of their poor repair in which they claim paid $175 for. I have to pay more to have repair completed correctly to make my work truck functional again in a short time. all I was asking for was $150 back from my purchase price to fund the correct repair. they told me to bring the unit back and I get a full refund, at the time, this is the only transmission of its kind in the state and cannot afford anymore down time with the work truck. they had also offered to change the damaged housing with my old housing on the core, but doing so would cost whatever transmission shop fees plus more down time and 60+ miles of travel one way. unit purchased is not worth the $850 I had paid

Steve Holian

Purchased a used engine with a warranty...when the engine developed a knock they refused to stand by the warranty.

Susanne Boutwell

Not my place for business

Anthony Pratte

I got a part frome them they foud the part but it was not the one i needed but what i was looking for was a hard ask but even after the second attempt they tryed to look for my part i needed and the didnt have it but they worked there tails off and tried to find what i needed .They gave me all my money back and said sorry .i will go there again nice people.

Chad Holden

Best customer service ever

Jimmy RICCUITO

Great friendly service! :)

Kevin Miller

Greatest place to get parts!!!!

Speedypride Painting Co.Llc.

Great place

Billy K

Not a good experience at all, I'd rather drive all the way up to Somers for used auto parts after what I went through at Tom's. The 'guy behind the counter' was a total scumbag, tried taking me for a ride on interior parts. They do most of their buisness online and don't have to worry about dealing with customers directly, and it shows! They'll do whatever they can to get your money, honestly or not. Avoid this place.

Dawn Valaitis

Nice guys but have purchased from there twice & each time the item has been described one way on the phone but in person it's condition is fair at best. Wasn't happy to have to point out missing pieces & parts to staff & have to ask that the item price be reduced bcz it's not complete or in good condition.

mark campochiaro

Don't waste your time with this clown. I went there for an inside drivers side door handle for a 2007 HHR. He was very confrontational to begin with practically brow beating me while asking if the handle was part of the door or not. I really didn't know how to answer him. He said the door was $600 and couldn't sell the handle separately. This after charging me $50 he voided the sale. Quite honestly he may have been the biggest fool I ever had to deal with. I was taken back by his behavior. If this is the way this guy deals with customers I encourage everyone to stay away. I really can't say which salvage guys are reputable but this guy certainly wasn't to me. On the other hand I got the handle from Richards Chevey in Cheshire the same day. Brand new for $39. If I did need a new door $495 brand new.

josh coope

One of their drivers cut us off and threw his trash out the window how rude!

Rachael Stamat

This was the worst experience my father and I had. There are no guarantees that junk yard car parts will work and when we tried to get the price lowered (they were overpriced) the owner was a complete scum bag and instantly jumped down our throats. Eventually telling us to leave the junk yard. Worst Customer service ever! I would recommend never going here ever. We will never go back I think this owner is mentally ill honestly.

brandon taylor

The best parts up decent prices can't go wrong And I've never had an issue I've been dealing with them for 16 years why to change a good thing

Expert Auto

They send the wrong part then Cal swears at me on the phone and won't let me speak a supervisor. Will NEVER do business again!

Rich Mattei

Called there for a part talked to a person very volger.

stephen isbell

I never write reviews but the world needs to know what a great group of people they are. I would give them more stars if I could! I initially made the 4 hour trip from CNY with the wife and baby to alberts in thomaston for a specific part that I can't find by me. Just for them to be closed even tho they said they would be open until 1:30. After some thinking that we just wasted a whole day of driving and fuel i looked online once more and found the part i needed at Tom's 12miles away. Google said open till 8pm. We got there and they were closed but the owners were still there. Even technically being closed they gave some of the best customer service i ever had and pulled the part i needed for $125 cheaper and nicer condition than any of the other places. So the trip wasn't a waste, the wrong hours on Google was brought to their attention to be fixed and I truly wish I was closer to do business on the regular with them. From the "NY farmboy", thanks again Toms!

maria vazquez

this people its not trustful they said have parts and dont have anything after that they speak to you like u are nobody caution with this guys

tony Dobek

This place is great the the people here are so knowledgeable and and they have a great product for sale

Scott Forest

These guys are great, they are open on the weekend, have a vast inventory, and are very friendly. They even took the part out to my car and loaded it in for me. Its the little things in life. I've bought parts from them in the past and will again in the future. They are also online which helps find your parts fast. I always call afterwards to verify their inventory but its never a problem. Thanks again guys!

Ethan Hoerle

Bought a car from a shiesty mechanically uneducated jaggass, having many more problems than expected. After fixing the engine’s vacuum system issues, the transmission on the car started to overheat and eventually failed. Turns out it was a 1 year only model specific transmission, couldn’t find a remanufactured one and it wasn’t worth buying a new one, so I called these guys. Mike at Tom’s Used Auto Parts found me one with low miles and got it for me right away. Good prices and great customer service. Will always be the first call I make for used parts, these guys work for their customers.

Matthias Auer

They have all the right parts the first time.

Gene

Good used parts store always willing to help you out

jesse bouchard

Couple of good fellas selling good parts. Bought a f150 engine and this freaking thing purrs. Pleasure doing business

el domi celular

this people its trash im 35 min away from them i call and they toll me they have the part just need to go and pay and they take it out for my when i arrive the guy come with attitude and make me loose my time trash junker dont go there