Reviews of Scap Chrysler Dodge Jeep Ram (Scrap Yards)

Calvin Jones

Good

June McCormick

No better place to have your Jeep serviced! Had a great experience and highly recommend!

Hiram Rosenberg

I had discovered an unsettling rattle in the front end of my 15 Cherokee. The service writer arranged for me to go to the Scap service department that is open on Saturdays, the repair was done promptly, and I was on my way, noise gone.

zelipha Gitari

not the best customer service and the fact that they keep your car all day regardless of how small the issue is a vonokete inconvenience

David Osler

Good jeep dealer often good with prices execpt the few times it gets costly and many of the staff go beyond

Jess Matulavage

I love love love my jeep I got from you guys I will purchase my jeeps here again.!

Bob Ulatowski

None better

K K

My vehicle broke down right in front of the dealership. Several mechanics came out to help. Anthony S. and "Papi" were so kind to help me out and see me back on the road. Kudos to the ownership for having such skilled and caring employees on staff who could troubleshoot/execute right on the spot.

Mark Dube

I was in Fairfield, which is 90 minutes away from home, when my 2016 Promaster City started misfiring and running very rough. I was about ten minutes away from the dealership, and brought it in. I told them my situation, and they were able to squeeze me in. They replaced the ignition coil and repaired a wire chewed by rodents. They definitely saved the day! Being in the service business myself, I really appreciated the great service!

Mike Kery

Scott, Rick, Chuck and the entire Scap CDJR team are positively top notch. Not only are they deep subject matter experts on their products, they are a pleasure to work with. Highly recommend doing business with them!

Ronald Lametta

Scap Motors is the only place to visit for a vehicle. No other dealer comes close. Friendly outgoing informative staff will honestly guide you through the process . I am involved in the automotive industry, and highly recommend them to anyone! Just give them a try and I'm sure you will agree

Maria Conte

Love this place

Asim Kumandan

This is like no dealership I’ve ever seen. The staff at SCAP are all happy to see you and extremely helpful. They really focus on the customer experience making sure you leave comfortable and informed with your purchase. My normal experience in dealerships is stressful and aggressive normally leaving with feelings of anxiety and regret. When I went to SCAP I was treated like family and there was no haggling, I was given the best price possible and when i picked up my truck the dealer spent 45 minutes with me making sure I knew all about my vehicle and my lease. The way the folks at SCAP do business is the way business should be done. I’ve since referred them to friends family and even personally brought a coworker in to the showroom.

Thomas Peterson

*This review is solely in reference to their service department* I stopped by the service department because an error message appeared on my vehicle. I walked in to find 2 older women at the front desk. I was standing up for almost a minute I did NOT receive any greeting or the decent "hold on I will be right with you" phrase (Keep in mind I was the only customer in the office). After standing there receiving no help I finally stated "I just have a question about my vehicle" then one lady proceeded to say "what is your question". Her body language and tone reflected someone who either hates their job or did not want to be at work! They honestly could use some training in customer service skills because her demeanor made me not even want to make an appointment. The guys in the back may be great but if that is the service I will receive if I was to bring my car here I'm better off going to another dealership. This experience completely turned me away and I honestly would not recommend unfortunately!!

Patrick 3622

Friendly sales staff.

Paul Kosowsky

Great people to deal with, Sales crew was very helpful and informative. First Jeep Purchase, Great Vehicle at a great price. Guided me through the whole purchase process making it very easy to buy My vehicle. Set up my Uconnect for both my Wife and Me. Thanks to everyone who made this happen.

Iren Vass

Best service from sales to service department. Five stars

Joseph Suppa

Dealt with Josh, Rick, and Chuck in getting a fantastically awesome 2015 grand jeep cherokee limited. Quick, painless, and the best value around! I highly recommend them!!

Farida Akther

The worst experience I've had at this place not once multiple times Be careful when you go there to service your car. They ripoff people the worst way possible and take advantage of people who knows nothing about car. I took my car there couple of days ago and they told me my chrysler 2015, 50k mileage 1 engine mount broke also 2 transmission mount broke and to fix I have to pay them 2k I took my car to 3 other mechanics after that and everyone single one of them told me nothing is wrong with my car and they can give me written prove stating that none of which they mentioned is correct I am very disappointed at these people, they are very close to my house and I used service car there for oil changes and other small things. NEVER going back again.

Tara McKenna

Jeep service staff left an oil filter cardboard box in my engine compartment after doing an oil change. I found the box 3 months later as it started to brown....

Michael Rebocho

Scott and the team at SCAP made my purchase of a new 2016 Jeep Wrangler my best car purchasing experience ever. Scott new everything about the Wrangler and took a great amount of time to walk me through all the specifics of the car. Highly recommend this dealership!

David Roach

My wife and I had a great experience leasing a new Grand Cherokee from here. They where very upfront and a pleasure to deal with, very refreshing.

David Korchman

Will be purchasing my next vehicle from Larry Dolberg. Looking forward to working with you Larry.

KINGBUMBA

Wonderful Place

Lawrence Bocchiere

Honest sales department(s). Vid is a wonderful service manager. Never had a complaint with service. Done when scheduled every time! My family has bought at least fifteen cars from a new 300C to a used Toyota. Gaza will not sell a questionable used car!

Kristin Wille

This is my second time returning to Scap Dodge. I had such a great experience with Pete and Tony when I leased my 2016 Challenger, that I knew I absolutely had to come back to custom order my 2018 one! At their foundation, they are just good people; as salesmen, they do right by the customer. They made sure that the car was EXACTLY what I wanted and went over every little detail with me before they placed the order, and they gave me a very good price! They called me the day the car came in (about 2 weeks earlier than originally anticipated nonetheless), and I was able to drive it off the lot that same week. This has been, by far, the most painless car buying experience I’ve had. I would recommend Scap Dodge over any other dealership out there!

Girindra Idris

I got my first ever car at Scap around 2 months ago. I go to Sacred Heart and my mother said it was the perfect place to get a car because of the dealership's proximity to SHU. She chose Jeep because my parents drove Grand Cherokees when we were living in CT back in the late 90s before moving overseas. It's the only car she truly trusts. I walked in with her and started looking at the Grand Cherokees. Ray and Rick popped around the corner and immediately said "He doesn't need the V8" which was a great way to introduce themselves. Ray became our salesperson and he's honestly the best guy ever. He recommended an insurance brokerage to get insurance and Rick gave us a deal on a 2019 Grand Cherokee because I went to sacred heart. I ended up going to the dealership back and forth for a couple days after my purchase because the DMV screwed up my name and address 3 times. Not Scap's fault at all but in hindsight, it was great because I got to know Ray and everyone in the dealership a lot more. We share similar backgrounds of being troublemakers when we were young so there's a talking point there. Honestly, this is the best dealership I've experienced so far after walking out of 3 dealerships earlier before our purchase. Scap isn't out just to make money but to make you part of the family. Sorry for the long review, this just needed to be said about the dealership.

Aqeel a

Excellent customer service

Chris Gidez

Pete O’Brien and everyone at Scap were terrific. They know their stuff and are great to work with.

A Manfro

I’ve been trying to fix my ac for weeks and weeks. They have no sense of urgency.

Ultimate Angling, Ltd

Got my wrangler from Scap - awesome customer service and salesman. Won’t go anywhere else.

Sarathi Roy

Both the sales and service folks here are awesome. A special shout out to Kathy

Philip Lehrman

Decent service, seems like they do the work as promised, although a bit expensive. Appreciate the complementary rides.

Angel Morales

Great people in the parts department and overall staff!!!

Patricia Jones

Excellent service at Scap Auto Group. I got exactly what I asked for, exactly what I wanted and Scott was exceptionally helpful both when I ordered the car and when I picked it up. I have never owned a Jeep before but the reviews are right. It is the most comfortable car I've ever had. It rides well, is fantastic on gas and when I learned about all the details (compliments so Scott) it far exceeded my expectations. Hurray for Scap Auto Group!

danielle dacey

I cannot speak highly enough of this dealership. I bought my car from Scott 2 years ago and it was the easiest most painless process and I recommend this dealership to all friends car shopping. Then today my car was making a weird noise. I called the dealership closest to my house who told me they couldn’t not see me until Friday. I called Scap and Julie answered and told me to come right in to get it looked at and acted concerned the complete opposite of the other dealer. The service manager Phil, took my car for an immediate test drive and diagnosised the issue. I was able to leave my car and got it back by the end of the day. The service department is just as awesome as the sales department. This dealership will have my business forever.

Johnny Trujillo

Great work done here. Had a blown engine replaced at this location. They did not notice the radiator fan was blown due to water damage but resolved it quickly.

Steve Gaspár

Scott Turian has to be one of the nicest, most patient, and knowledgeable salesman I've ever had the pleasure to work with. Just purchased a 2016 Jeep Wrangler Rubicon Hard Rock Edition to side beside the gorgeous 2011 Jeep Grand Cherokee Overland we bought from him five years ago. I wouldn't shop for a Jeep anywhere else!!

James Lamont

No pressure, knowledgeable sales team. Service Dept is top notch!

Parker Rowberry

A lot of fake reviews made by the employees here it seems.

Nic Cuoco

Bought my Jeep Grand Cherokee there in 2011. Scott T. the was great to deal with. The service department is a pleasure to deal with.

Therese DEncarnacao

Great customer service and they saved us, because they got our van one day and were able to find AND fix the problem the very next day! And it was the Thursday before a holiday weekend. Thank you!

william aponte

Good and fast service they are very helpful could not be better if they were 10 i would give them 10

Myles Altorelli

Scott always knows all the details and can answer all of my questions. No pressure just tons of help. He goes Above and beyond to make us feel comfortable and happy with our car purchase. Our family has leased 4 Jeeps from Scott and look forward to the next 4!!

Dan Goldstone

Rick and the guys at Scap Jeep were absolutely amazing! Just what a dealership experience should be. 5 star customer service! Can't say enough good things about this dealership!!!

Phil Johnson

Went for recall of airbags on my 2007 Dodge Durango. To be fair the across the street is Mitsubishi, who does the service. Vehicle was recently inspected and hardly driven as it is a second vehicle. Excellent vehicle comes out with a engine light, so I ask what’s this. Service answers could’ve been there when you brought it in...unbelievable. Diagnostic reads emissions, I call BS.

Jason Vasquez

Absolutely horrible! No one helped me, I asked for help and they told me that no one was here to help! What?!! I'll never go back! My advice is DON'T WASTE YOUR TIME!

Jason Natale

My husband and I were looking to purchase our first brand new car. We decided to check out this dealership and take a look at a few Jeeps. So happy we did!! The staff is incredibly friendly and very knowledgeable! They take their time with you, they are honest and will answer any and every question you might have. Jerome, Rick, Josh, Chuck and Larry are awesome!!! I love my new Jeep and I am so excited that I have a great place to go to have my new car serviced! You are in great hands here!!!

mark and melissa rinaldi

Go see Rick and Scott for the best inventory selection and deals. SCAP is the place for your next car purchase.

ken kleitz

This is absolutely the best new car buying experience in my life. After getting the "run-around" by several dealers in the Hartford area I drove to Scap because they had the exact Jeep I wanted! The deal went effortlessly and just took minutes to complete! Scott and Tori are just the best. The next time I need a car, I know exactly where I will go!!

Martha Butz

Awesome!! Everything was explained in detail to me

IOTS Admin

From start to finish the experience was first rate. This is my second car from Scap and probably not my last!

Arq.ulloa Ulloa

Beware this dealership is the worst in the tristate area, they stole my leather center console from my JKU hard rock rubicon that Jeep wave sent me, they had million excuses!! The oil change and tire rotation will take them two days these people are stupid

Peter T. Doremus

I am very pleased with my recent experience purchasing a new Jeep Grand Cherokee... It was a unique situation for me regarding my trade-in, and my salesman, Ray, and sales manager, Rick, were able to put me in a Cherokee I truly wanted and they were able to put a deal together that was within my budget. I will definitely recommend Scap for the service & deal they provided.

Marcy Falowska

Their service department is the worst in all of CT. The two ladies up front are useless at scheduling appointments. Both times I had to get service at this dealership, there were issues. The second time I went here with the same issue they repaired 4 months earlier, they kept my car for a week without even taking it for a test drive and then just handed me the keys when I was upset about the service. I went to Milford Jeep and they diagnosed and fixed the issue within 4 hours. I suggest any other Jeep dealership for service.

Lashea Hall

Rob in the body shop was great!!!

Ed Huydic

Outstanding dealership. No pressure, knowledgeable, laid back staff. Will work with you for the best possible deal. Highest recommendation.

Pamela Dawson

I would like to tell how Pete is the man to see for an new or used car. He went out his way to help me get into the car i need it, it wasnt looking good for me but he won't give up .. Now that's car salesman you can trust when you looking for a new car. So go and see Pete just tell Pam sent you...

Vincent Buzzanca

Incredibly rude and unprofessional staff, not opposed to smokers but to show a truck while smoking a cigarette and holing it outside of the vehcile as you do so proves a lack of care. In no way is this review intended to boast another sales team. But going through Executive Jeep of north haven was literally light and day. Good people and a pleasure to deal with, many other Jeep dealerships in the state of ct is all I have to say...

Carrie Mallett

Recently got a new Jeep and the service was awesome- everyone was very accommodating and knowledgeable . They took the time to make sure I was comfortable with the vehicle and I look forward to working with them in the future !

Andrew Servetas

So happy with my 2018 Dodge Challenger AWD GT!! The COOLEST new car on the road today!! Thanks to Tony, Ernie and Pete for making the experience super easy. And YES.....the AWD has handled this winter weather fantastically. - Andrew

Maggie Salamon

I drove a 18 jeep compass loved it

Monica Fitzgerald

Scap is excellent. It was top notch when I bought my car and for every service need I have. Even when I sustained a minor accident. Regarding that incident Phil was absolutely outstanding with his customer service. He made sure I understood everything needed reassured me my new car wasn't ruined forever and everything he told me was done perfectly. Not only is he knowledgeable but just such a great people person. A true asset to the company. Thank you.

Rachel Abriola

Went there today to attend the top clinic. The service was great and the crew did a great job as well.

ashley Fulton

Ray welcomed me with open arms and would recommend him to everyone I know. He is very knowledgeable, compassionate, and personable. I am looking forward to dealing with Ray again.

Kenneth Murphy

Excellent service. My first wrangler and Catherine Mary went way out of her way to answer every Jeep question I could come up with. She and her partner there were terrific and made me feel like I did the right thing in getting my first Jeep!

Valeria Proano

Great customer service. Helped make my dream come true!! Thanks Ray & Tori!

Lori Berisford

Not our usual dealer but went out of their way to fit my daughter who goes to Fairfield University. Highly recommend.

Abdullrahim Jajeh

Very friendly and honest people, totally recommended

Jim

Very relaxed no pressure just purchased 2018 Grand Caravan very happy . Ernie and Tony are awesome will be definitely buying next car from them

Morgan Mitkowski

Great staff and service. Everyone was beyond friendly and willing to help. Our salesman Ernie answered all of our questions and was very knowledgeable. We are glad we followed the advice of our friends to buy a car there. It was a great experience.

james kelly

My wife and I got 4 different Jeeps here over the years, and always were very happy, until lately. First, our lease was expiring, and we were never contacted by the sales team, even after we went in to test drive a new vehicle and spoke with the sales person that assisted us the last few times. Then, we had an issue with our current Jeep, and were quoted a price to have it serviced, but the part needed to be ordered. When we checked with them, they had no idea what we were talking about, which became the norm throughout this process. On three separate occasions, they asked us why were at the service department, even though we had an appointment. However, the last instance was the worst: upon arriving at the service area, and being asked yet again why we were there, we were told that the service for which we were quoted was actually going to cost more than double, from $450 to $950. When I advised them that we were told numerous times it would be $450, we were told that this was just an estimate. When I stated that I knew what an estimate was, but wanted to know how that cost more than doubled without them even looking at the vehicle that morning, I was told "well, that's the price". I immediately left, and will never give them my business again.

Laura Santelli

Excellent service, honest

Jeffrey Moomjian

Factory parts, factory trained technicians and 5 star customer service! I've been going to Scap for over 30 years and have always had a great experience!

Laura DiMeglio

This was buy far the best car buying experience I've ever had. Scott and his team were honest and excellent. Scott was the most truthful, knowledgeable, down to earth person I've ever worked with while purchasing a car. I plan to keep buying cars from him and Scap. Jeep forever. I also hope to maintain a personal friendship with him and I only knew him for a few short hours. Thanks again for everything and making this the best car buying experience ever! You will not be disappointed with Scott T, John C, Tori and his team @Scap.

Bernice Campfield

Excellent service, everyone was nice, and best of all I got a great price for the work which was done on a older car 18 Years old! My daughter needs a car I already know the place where I will be purchasing it!!!! Thanks everyone at the service department, it takes a team to perform great work!

KYM POSSYBLE

Very friendly and helpful staff

Bert Tunnell

After literally driving my 22 year old Jeep Cherokee into the ground it was time to get a new Jeep. I met with Scott Turian who was the most upfront, knowledgeable and to the point salesperson I have ever met. He listened to my requirements and then walked me through the pros and cons of each Jeep type from a shockingly unbiased approach. He made the process a pleasure. The entire staff that I met with were considerate, kind and helpful. Do not judge a book by its cover, there are aspects of the facility that are dated and worn. Do not let this dissuade you. The sales staff are excellent.

Michelle Doran

Great customer service! Sale staff are down to earth and very knowledgeable!

Juan Serrano

Customer service was great and service was fast.

George McVay

Scheduling was quick and easy done online. Took me at the scheduled time, work was done professionally as usual, and car returned to me in the shortest possible time. Have a problem understanding their bills. Was supposed to be charged $0.01 for wiper replacement, but it looks like I was charged $13.00.

Betsy Krobot

I love working with Ernie. This is the second time I have bought a car from him. Both times he has gotten me exactly what I needed for the pricing that worked for me. He also delivered in no time flat for both cars. He and Scap made the purchase so easy. I barely had to do anything other than tell him what I wanted and needed. I can tell he loves what he does and if you are wanting a real person, not a car salesman, to work with, Ernie is the guy. Love him!!!!

Storm Miller

Ask for Scott, you will never have a more honest and easy car buying experience. He is the BEST salesperson. The dealership has great inventory and everyone who works there is great. Will be a customer for years to come.

Mark Curran

Excellent service

Joe Friant

Very friendly and accommodating service staff!

Peter Voynick

Julie in service was very courteous and accommodating for my visit with our Grand Cherokee.

Nat Clermont

I would like to personally and genuinely thank the staff at Scap Dodge for their great customer service and all the help I received! I traded in my vehicle and bought a beautiful 2011 Chrysler 200 - they made the process so simple and effortless. They truly do go above and beyond for their customers and you can tell that they genuinely aren't trying to "scam" you or trick you. I'd like to thank Joshua (the Sales Manager) for always being professional, organized, and courteous.

Mark Basso

Buying at Scap Dodge was a fantastic experience! I came in with my girlfriend to look at Dodge Challengers and Ernie was super friendly and helpful. Ernie, Tony, and Peter, were all patient with my questions, and I never felt undue sales pressure. Ernie took me for a test drive and let me feel comfortable in the car from the moment I stepped in it. It was my first time buying a car, but as I shopped around for this one, they came in with the best price off the bat, which I was thrilled over, since not only did I want to get the car at the best price, I also genuinely wanted to buy it from these guys after spending time with them. And they honored the lower rebate that was in effect when my car actually came in! Picking up the car today was so exciting and Ernie gave me a thorough demonstration of the car, inside and out, without rushing me or glossing over features. Cannot recommend enough!

Frank Johnson

Good salesmen, very polite

Paul Bott

My daughter (a student at Sacred Heart & away from home) got a flat tire on her brand new Jeep Compass. Kathy Melisi from the Service Dept went the extra mile and redefined the meaning of superb customer service. Our customer experience was great. Thanks again Kathy!

Chris T

Worst service department ever. Christine, the front desk lady, is excellent and attempts to help. However, the service manager and staff are terrible. Made an appointment to drop off truck for a factory recall. Fifteen minutes before drop off, they called and cancelled on us. Made a new appointment. Dropped off truck for what Dodge corporate said was a 2 1/2 hour fix plus an oil change. Seven hours later was told they had not yet even started. They had to keep truck overnight. After more than 48 hours, we went to finally pick it up, and they FORGOT the oil change. They did NOT forget to charge us, though. This is not the first time we have had problems with service department. Will never be back.

Zach R

Ray and Rick were both awesome and helpful with the sale of my new jeep. I would recommend this place to anyone looking to buy a new vehicle. Definitely will be bringing my business back the next time I need a new car.

Christina Botta

The staff is very knowledgeable, provides a high level of service. They are thoughtful, helpful, friendly and accommodating. A casual no pressure dealership.

Alyson Warner

From the moment I was connected with Scott (the Jeep Geek) I knew I was working with a Jeep expert. The customer service I received during correspondence over the phone and via email was clear, concise and easy to follow. Upon meeting Scott and the team and seeing how they support each other and work so well together, I felt even better about this experience. Like many people, my past experience buying a car has always been a major process that I'd rather not go through. I'm usually anxious about it, the back and forth with the deal desk, the fast talkers and explanation of prices and numbers I can't follow, etc. Not really what anyone wants to spend their (valuable) time on. My experience with the Scap team (Jeep) was completely different than expected. The team at this dealership listened to me, offered ideas and recommendations in a very polite and professional way. They were easy to talk to with no pressure. They made me a priority. Its clear they have a system for processing the paperwork and they work efficiently to keep you on schedule. I highly recommend visiting the team over at Scap Auto Group to see what they can do for you if you're in the market for a new car. You won't be disappointed!!

Uni Hankerson

I would not entertain give these 3 males a Star. Those guys have no humanity compassion whatsoever. I broke down there trying to pickup a part for my Jeep liberty and nobody came to help, but kept looking over their shoulders to make sure I was "trying to rob" them. I push the Jeep over the speed bump hump, to try to get off of their property, because they kept looking over their shoulders at me and my wife, one even got off his butt to get some water and nevertheless offer any assistance or water, after I informed them that I was waiting for AAA to come. I will scrap this Jeep and NEVER handle business with this dealership or place again. Since I have to pick a star to post, (1) is being kind.

Monica S

Excellent staff and service. Especially Kyle and Phil. Really the best at what they do. Thanks!