USA Metal Recycling picked up a vehicle from my property on November 22, 2016. I was informed that they would take the vehicle to their facility, strip it down, weigh it and cut a check for the scrap metal within a few days. As this was the Tuesday before Thanksgiving, I gave the business the benefit of the doubt and did not expect any business until after the Thanksgiving weekend.
I contacted the business two weeks after the vehicle had been removed from my property. I was told that the check had been sent on the preceding Friday, December 2, 2016 and that if I had not received it by the end of the week to contact them.
I called again on Monday, December 12. I was told that the checks were being mailed that afternoon. On Wednesday (12/14), I called and spoke with Greg in the dispatch and asked if the checks had been sent, what was the delay and could they have someone from accounting call me. I got no call.
On Friday, 12/16 I called again and spoke with the accounting department. I was told that they had a turnover of personnel in the accounting department and that the processing had been slowed. I was assured the checks were being processed that afternoon and that they would be mailed that day.
On 12/20 I called accounting again. They told me that they still had not processed the payments because they had changed banks and theyt didn't have checks from their new bank account but expected them that day, but could make no assurances. They said they would call me back to let me know when to expect the checks to be sent.
It is now over 5 weeks since the vehicle was picked up. As of today, I have had no contact from this business regarding our transaction. No return phone calls and no indication of when they would pay me the money that the owe to us.
As they have made no attempt to let me know what is happening with payment, I feel that customers are surely not high on their priorities.
I would not recommend doing business with USA Metal Recycling.