My brother attempted to buy a window for his car from this place. After paying up front, he was told that the window was going to be in on a Friday. He went to get his window and was told that they did not have the window that was promised and that they had been looking for it for 3 days and nobody called to inform him of this. With this piece of information, my brother requested his money back. The sales clerk was about to refund him when the “manager” told my brother that he could not get a refund. Dewayne, the manager, told my brother that he could not get a refund for a window (that they did not have for him in the first place) and that he would have to get a store credit. My brother insisted that due to this being an error on Dennis Hall’s part he did not think it was fair and he wanted his money back. After a few minutes of debate, the manager went to get my brother’s refund and instead of giving the money to my brother, he “tossed the money to the sales clerk and said. “Give this to him.” Also, he did not apologize to my brother for the mix up.
The following Monday. My brother called the business and requested a corporate number because he was concerned with his treatment by this manager. The same manager answered the phone and told him that this was the way that he deals with people and proceeded to not give him any information. There are a lot of issues at play with this exchange but I will point out the most troubling one. I do not believe that this how Mr. Dewayne treats all of his customers and this is NOT how you conduct business especially when your business was at fault. I plan to let everybody know how horrible “certain people” are treated at the Dennis Hall’s.