Second time here. Interesting interaction with the bartender matt. I ordered a mixed drink and paid cash. Nothing special but noticed there was tax added to end up costing $X.34. Really. Now I have 67 cents in my pocket Try calculating drink prices with tax so it comes to an even dollar or half-dollar amount.
Post-purchase I’m approached by an off shift bar tender Paige. She says she was asked to talk to me about why I didn’t tip on a cash sale. First, I did tip MATT, the bartender for my drink. This is where things get shady. After explaining to Paige I did tip, I have a couple suggestions. The remainder of the night though, I had to go to another bartender. Matt refused to acknowledge my existence.
Ignored me at the drink station. Ignored my empty beer bottle with cash under it (dead give away I’d like another of the same).
5/3 update. After speaking to quite a few locals about Matt, I’ve heard over and over he’s a pretentious prick. He’s worked there for 12 years and thinks he’s untouchable. Until management understands that he is the reason that people like me sit down and write these reviews you’ve just lost a customer base. I have no problem with going to a straight bar or any other establishment just contribute money based on his service alone.
I admit, I just moved from San Diego and it’s a different scene. But to be approached about my tipping and then be ignored by one of two bartenders Is not good business practices. Tips are reflective of quality of service, not mandatory. Matt did not engage in any conversation, really didn’t even talk to me. Just stared blankly for me to order, then demand payment.
Overall, as one of three gay bars in Richmond, I’d recommend it. Tonight, I had a poor server who did not understand customer service. I hope management sees this and reaches out.