Came here on a Thursday night, beginning of June. As soon as we reached the bottom of the stairs, The gentleman who was hosting looked at us as if we were not allowed in the place, he did not greet us and had a very dry, unwelcoming attitude and disposition.
We were a party of 7 looking to grab some drinks. When we approached the host we were told they were having a private event at the bar. Completely Understandable. The host did not extend an offer to other sitting options, as there was a full dining room EMPTY at the time. It took us to proceed and ask if it was possible to sit in the dining room. He said yes, then awkwardly walked off and headed to the back of the dining room were it looked as though he was slowly and hesitantly putting a table together. There were a group of gentleman sitting off to the right, he had a few words with them and walked back to us. At that time, the host asked if we were guests of the hotel, in which we replied, no. The gentleman within our party (older men ranging from 40’s - 60’s we clearly were not a younger disturbing type crowd) at this point felt disrespected and beyond disgusted with the approach the host had with us. Every beautiful feature of the facility had now looked dreary and ugly!
Moral of this particular story is - Looks can only take you so far!! You need to have personality, depth, warmth and a welcoming establishment to carry the weight! That goes for the place itself and the hostess with clearly NO mostess!
There were many different ways to approach your guests, private party and all. He did it in every WRONG, AWKWARD and COLD way.
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