Here you have all the reviews of real people like you who know the services and products of Pollo Feliz (Restaurant) in the state of New Mexico.
At present the firm has a rating of 4.3 over 5 and that score was based on 549 reviews.
As you can see the average score it has is very positive, and it is founded on a very large number of reviews, so we can think that the rating is very faithful. If people have bothered to value when they are happy with the business, it works.
You know that we don't usually stop to write feddbacks when these are positive and we usually do it only if we've had a problem or incidence...
This Restaurant belongs to the category of Chicken restaurant.
If you're lucky, you can actually see the red hot embers used to bring each piece of chicken to charbroiled perfection behind the counter. The sides beautifully compliment the delicious bird. Drive thru or dine in, Pollo Feliz makes me happy.
Very great pollo
Great flavor
Chicken was great
The chicken flautas were really fresh and my God the chicken is so tender and juicy. The guacamole rice and charro beans are allllll home made. You can tell! I hadn't been here in over 15 years, and believe I'm definitely going back. Great food great customer service.
Been sitting in the drive-thru for almost 25 mins and still have 2 cars in front of me. Its good chicken but it's not worth that long of a wait. Pollo Feliz you need to come up with a better drive thru system.
Delicious food. However, the drive thru customer service was horrible!!! Worse part is that it appeared that the rude lady was training a new employee. Also, my order was incomplete but I didn’t bother to go back, especially with with that bad attitude. I’ll take my business elsewhere.
Great-tasting chicken. Good service. Reasonable price.
Love it every time :)
Good char on the chicken, great flavor. Sides are also good
The chicken is super delicious, the staff is very friendly, the place is kept very clean and service is super fast.
Really gooooood
The special on Tuesdays and Thursdays are great. Always fresh and delicious.
The food is good but the place has too many flies and is not clean
Best chicken out there. Also sides are good. They offer a salad bar free of charge. You get your food fast. Inexpensive, very clean and spacious. Great location.
Chicken was old and reheated, serves look like they are doing us the favor of taking our order.
Their 2 whole chicken special fed us for 3 days! DELICIOUS
Very nice place to dine in at, I come here with the family every so often. The food portions for the meals are big enough, they also have a salad bar where you can get as much as you want (from salad, sauces, ranch, Chile, cebollas, and oranges). The staff has always been friendly and courteous, I've never had a problem here thus far, and the place is also kept clean, the only bad thing is that the parking lot is a little small so sometimes it's difficult to find a spot, which there's really not much they can do about it at this point though, other than that its great.
Is always cold inside . The cashier are so rude. Food is good.
Was the only car on drive thru and waited over 20 minutes. Employees were laughing, and talking to each other, and just standing there doing nothing. When we arrived home our food was cold. Very disappointed.
Great food and great service!
Great food and great servings!
Average dry chicken house
I love this place, everything is delicious. My favorite place to eat chicken. It's clean, fast,
Not bad. Better than I expected
This is grilled chicken NOT Rotisserie, so don’t expect juicy chicken, it’ll be dry if you prefer dry this is sum delightfully dry chicken sides are okay nothing out the ordinary but those flour tortillas will make you slap your momma for not making her’s as good. That flower shop next door comes in handy if you need flowers for your sugga momma.
Best grilled chicken in El Paso
The Chicken is fantastic worth the 25 minute drive from the north east.
Love it!! Service not bad it could improve.
Great food. Mediocre service. It never fails if you come in between 8:30 PM and 9:00 PM, when they close, that they will be out of chicken and will not even offer to warm any up for you. One night I watched employees boxing up a bunch of chicken and walking it out to their cars, but would not sell me any. My only gripe with this place. Great food, when you can get it.
They should smile more!
LOVE the grilled chicken
The pollo always good flavor...but salad bar very small people are always getting mad to each other.
Chicken with a lot of flavor . Try the nopales
Terrible terrible customer service. Got a miserable portion for $12 two tiny wings and what would be considered a leg and thigh . $12 it was pathetic and grotesque and definitely not worth the wait . The girl at the drive-thru was extremely rude and obnoxious. I can hear her screaming at the people before me telling them that the wait was going to be 20 to 30 minutes. You figure she would have been in a better mood considering she had a boutonniere with money on it assuming it was her birthday. So rude an inconsiderate wouldn't answer any questions that I had because I was asking her in English as if I was insulting her and all she did was respond in Spanish. I felt badly for the girl who came to the window to apologize. Will never ever spend a dime in this place again! Save your money go to Sam's and get a rotisserie chicken for $4 you definitely get better customer service by far and more for your money
Best food in the area and great price.
Best chicken ever.
The food is delicious, just they have small portions on the combo meals.
When I got there, it was all clean and organized. And the chicken thoooooo. It was sooo juicy and it took a short time to cook or serve idk, but if you have a craving for som juicy chicken, then this is the place I recommend. Also the bathrooms are cleaned to but need some fixing, but hey nobody bathroom is soo clean.
I don't know how or what they do to this chicken but it's delicious. It's juicy and seasoned perfectly. I ordered the #5 which is a whole chicken and two sides (corn and fries) it comes with salsa, tortillas (both the flour and corn are delicious) and they have a salad bar where you can take salad ingredients, too. It was about $23 and it is a lot of food. I highly recommend it.
Delicious chicken, charro beans, and nopales!
The chicken is sum of the best chicken iv ever had, but the fries could be better.
Place was crowded ay 4 pm but were pkeased with the food.
2 Chicken special fed us for 3 days!!
This place definitely has the best chicken in El Paso! They also serve some of the most delicious arroz, nopales and frijoles as well as some mouth watering desserts.The environment is great and people here are always friendly and always go above and beyond to meet customers expectations and requests! My family has been coming to eat at this place for years and will definitely continue to do so
Bad customer service poor bar of salsas and place is dirty. But chicken is good
The best taste in El Paso for authentic mexican style pollo al carbón
Food Is delicious. But drive thru staff not so friendly
Good food if you like cold chicken! It's colder inside than outside. Your food will definitely get cold before you finish. They claim the owner says don't turn of AC because salad bar can spoil so the customer suffers especially during winter cold weather. Buy a salad bar cooler and keep your customers happy!
The chicken is good but it ridiculous that they gone one tiny salsa for two chickens! For the what they charge we should get more.
Pollo feliz makes your belly happy.
Good chicken, but sides and tortillas were bad. The "charro beans" were not charro beans, they were only beans. Rice was hard and tortillas were cold and hard. When they started sweeping the dust got airborne and we're careless about it.
Food tastes good. The place is filthy. They do not clean the tables or clear things off the tables. The bathroom had no soap in the dispenser. The tea was not great. We did not wait long for them to bring the food out.
Great Mexican charbroiled chicken! The staff are happy and friendly. The place is clean. The salsa bar has plenty of flavorful variety. The tortillas are good. The rice and beans taste just like grandma makes them. And you get a lot of food for your dollar. Can't say a bad word about this place.
Very good chicken
Delicious!!! The salsa is one of a kind and tortillas are freshly made! The chicken and corn were incredible!
Pretty good chicken but can't give it a 5 because drive-thru takes long time and sometimes messes up your order
Delicious grilled chicken. I enjoy their Tuesday and Thursday special!!
Food is delicious
Awesome food!
We got this today for dinner and were extremely disappointed with the service. First, we pulled up for drive thru and were waiting for almost 10 minutes and the line was not moving so I decided to get off. I get in line inside and basically the same story. I should've walked away but unfortunately this is the only charbroiled chicken place around here. The girl finally takes my order so I'm assuming this won't take long.... But I was wrong. I waited for my food for a good 15 minutes. Keep in mind that the place wasn't even crowded... I was literally standing there looking at the employees "work" and I couldn't believe how clueless they were with no sense of urgency whatsoever. The girl taking the orders for both dine in and drive thru was simply doing that but very slow. The female making the tortillas was just doing that. The guy roasting the chickens was singing and taking his sweet time doing his thing but the whole time they were all chitchatting, laughing and dilly dallying without a single care for customer service. Don't get me wrong, the food was great and always is, but customer service to me is what makes me want to go back... Guess who's not going back? So if you want good service, definitely go somewhere else. Very disappointed. Not even a "we're sorry for the long wait" which to be honest might have made this outcome different.
Delicious roasted chicken with Mexican sides, toreados, and plenty of more!
Not so good , chicken hard ,no flavor
Love their chicken and sides!!!
Great chicken. Long waits. So so busy all the time. Food is worth the wait
Food is delicious, the nopalitos need a little tweaking but the service is awesome.
Chicken is really delicious !!!
The food is great However the employee's lack a lot of customer service. This has been the 2nd time they tried to deny a to go order at 8:30 when there is half an hour till they close because they want to get out by 9:00 p.m. exactly.
Good chicken the chicken is good there but they need to work on the products for the bar they always run out of utensils condiments and all kinds other knickknacks the manager has to work on that a little bit more
The flauta plate were great
Delicious chicken. This is mexican style chicken with a taste like no other chain restaurant in the U.S.
Second best chicken only to Bush's!!!
Check-in is good but it lacks spices. The combo is priced fairly the homemade Fresh Tortillas are cooked here at the restaurant and the Frijoles Charros are not bad corn on the cob is good too overall it's okay.
Good food but chickens are small
Super tasty food and amazing deals. Highly recommended if you need something quick to go.
Wow great chicken honestly good god some nice flavors didn’t expect this one you tricky tricky devil you
The chicken it's very good bit the service not to good I wait 35 minutes to get my order
Simple and good budget place to eat.
That is a good Mexican stile
Excellent chicken, good flavor always packed
Good chicken, good service
Good food
Good food, good prices. You won't leave hungry.
Service nit so great, the chicken was good
good fresh food
I love this chicken and the fact that they have salad for you to take. The downside is that on orders to go, they don't give you a good size container for the veggies.
I have been waiting for my Pollo 45 minutes, very unorganized service.They served 3 guest before me.
The chicken at this place is amazing. Some of the best chicken out there hands down
The best place for pollo asado, on the grill.
Pollo happy. The name says it all.
The chicken is soooo dry! And the sides are even worse. The place looks very unkempt and dirty. So many flys everywhere. I keep passing by it so I decided to try it but no, never eating there again. Prices are expensive. Cheap eating here. Perhaps your experience might be better but I can’t recommend it. Please do something about all the flys!!!!
This place is fantastic
I'm driving down N. Zaragoza. I pass Canes, Chik-filet, Hawaiian Barbecue, Whataburger, but convinced myself to eat healthy and then I spotted El Pollito Feliz! Grilled chicken. I ordered the 2 piece with 2 sides. The pinto charro beans were hard! The rice was extra salty and the chicken was a small thigh and an itsy bitsy leg. So disappointed. 10.00 freaking dollars! I could kick myself cause any of the other ones would have been 10 times better and cheaper!
It sure beats fried chicken. Nice flavor.
Better than don carbon
Great grilled chicken. Good flavor and zero fat.