Short version - just imagine you order a hamburger in McDonald and you tell them the burger tasted off because they forgot to put the cheese in. And they give you a slide of cheese tell you to put in your burger yourself.
It's almost a joke but it happened. My husband and I have been there a couple of times and we had great experiences. Today we took two of our friends over to get brunch. My husband and his friend ordered Crab Benedict the eggs were overcooked. We called the manager over to explain the situation the manager was nice but not helpful. She said she gonna fix it but she didn't take the dish with her. While I was joking to my husband about you never want to leave the dish that customer not satisfied on the table.
The manager came back with 2 eggs on the planet and told us to enjoy, and she took off the charge for this dish. We were shocked and at the same time, I can't stop laughing. We called her back again and tell her please put this dish back on our bill, because we just want a Crab Benedict that's cooked right, we can pay for it. She apologized and came back very quickly with a new dish.
Also, our waiter didn't show up for 10 mins after we sat down. He was nice but we just can't find him. We need to call another waiter to get our check. I asked for hot sauce for my dish, but the hot sauce didn't come until I was halfway done with my dish. Not to mention my dish is pretty plain and our friends dish was very salty. Overall, we were all very disappointed with this place. We won't go back.