You have the feddbacks of real people like you who are using the services and products of Chuck E. Cheese (Restaurant) near Montana.
At the present this business has a score of 3.9 stars out of 5 and that rating was based on 412 reviews.
You must have seen that the average score it has is really positive, and it is founded on a very large number of scores, so we may say that the assessment is quite reliable. If there are many people who bothered to leave their review when they've done well, is that it works.
You know that we don't usually bother to place scores when they are good and we usually do it only if we have had a problem or issue...
This Restaurant corresponds to the category of Children\'s amusement center.
Staff was super friendly and helpful. The pizza was ok but overpriced. My son had fun playing the games, and riding the rides. We'll be back next time we're in Billings.
Pizza was actually good. The games were pretty decent. I do wish we could have paused her play card more than once though.
My kids love this place. Clean and safe also
It was ok seems like they need more space it was a little crowded and seemed like one by one stuff stopped working. Couldnt take pictures because it was out of paper and never got replaced. The good thing is my son didnt have enough tickets for a nice prize and i was able to pay the diffrence.
It is much cleaner and less crowded than it used to be. It’s a fun place and a lot of games. That said it is super pricey now. They use play passes now that is based on time. It is $11 a card for half an hour. $16 a card for an hour. Food prices have gone up also. If you have a large family expect to pay a lot.
I had my sons party here. It was great. The staff were attentive and friendly. My party host did everything for me. Because the party hosts go above and beyond between dancing and singing, serving pizzas, and cutting cake, you should definitely remember to tip them! A couple games were broken, but someone was quick to fix them and give us our missed tickets. I’d recommend this restaurant to anyone who doesn’t want to lift a finger during their child’s party.
I love that you can buy all you can play game cards. I bought a 30 minute game card for only $10. My son played for 15 min, they have a stop feature at one of the kiosk, he ate, then resumed playing for 15 more minutes. Lovely idea.
4 stars because the price of a pizza and breadsticks is almost 30 bucks, but it is a fun time for kids.
We had such a marvelous funfilled happy time.everyone was very help full. Food was I mean we tryed quite a few different foods and all was so good. Clean bathrooms. Clean place. Yes were going back.
It was at non-peak times, so I think that saved us. The pizza was really pretty good! The games are mostly all one token, so you can play for quite a long time on 20 tokens. At the end we had to leave quickly, so we gave our tickets to another family.
Its was horrible experience today. How does a kids place have broken bathrooms during peak time. The party was fun and we had a good time celebrating our favorite 1 year old. Next time you have restroom issues you should pay the extra money to get that issue resolved especially when kids can't hold it!
Love love love it ! Awesome all around! The pizza was great, lots of gameplay and the ticket blaster was so cool! The service was great and they were very attentive and polite! Thank you so much for a great memorable day!
My children absolutely love Chuck E. Cheese and they always enjoy themselves. I would recommend purchasing points rather than minutes. If you don't use all of your points you can save them for another day of fun. If you purchase minutes once those minutes are up, you lose your balance. Points/Minutes are inexpensive. The food/drinks on the other hand are ridiculous! 2 large pizzas are $40. Not including drinks! So feed your children before hand lol
Lots of fun for ages 4-40 tonight. Celebrated a 9th birthday, and everyone had fun. Unlimited play for x amount of time is the way to go, husband and I shared a card with the 4 year old, and got the biggest bang for our buck. The a card each for the 9 and 10 year old. I wouldn't however eat here again. We got a combo #3 for $37.99. It came with 2 large 1-topping pizza and 4 drinks. The pizza tastes like cardboard, and is over priced. I did however like the unlimited salad bar. Over all with the $120 we spent for a family of 6 for 2 hours, with food!
Fun place for kids and adults! The prizes could of been better though!
My great granddaughter had her 8th birthday party there today at 3 and we stayed til 6. I wish I would have looked at the name tags of the outstanding employees who worked there today. They were so helpful and accommodating among the noise and chaos. What a great experience they created. Thank you.
Different, I believe for the better. The Coins are gone and game card system is Time sensitive. Interactive Games with all the tickets, bells and lights. My 5 y/o loves it here.
Fun for kids. Can get loud when busy. Pizza is good. Salad bar lettuce is sometimes wilted.
Fun, cheap, workers are nice and the food is decent. Loved it and brought back many memories. Saw a lot of hard working people today too
Had an amazing time!! The staff was very friendly and when the machine ate our token they fixed the problem immediately! They EVEN gave every child in the building a super special gift!!! Very impressed!! Made my grandsons day!!
Great place to have a 3 year old's Birthday! Staff was great.
In some ways it is better, with the wristband cards that can be loaded for unlimited play instead of buying a bucket of tokens. In some ways it is worse, everything spits out tickets almost. Low key the focus is on getting tickets over having fun first, at least for my kids it seems that way. The toys are still crummy... same Chinese junk. But, the toys don't even matter.
This place is fun for the grandson. Good food too.
You can tell they are struggling financially which is a shame. Maybe its not the place for little kids anymore but during the weekdays its a cool place to meet up with some of your goofy friends and have a blast. Wings are great and so is the pizza. If you are a hipster and want a cool place to hang out on a Tuesday this is the place.
With the update from tokens to play as much as you want I feel like you get a better value. Only issue I would change is you can only pause the timer once so choose wisely.
I haven't ate the food in awhile. The pizza not all that but the way they have the games set up now is Worth every penny. Kids enjoy their self more & win double probably triple the amount of tickets. I definitely will be goin back very soon.
Fun place for kids to play and pizza isn't bad, but price is high, some games don't work, and the prizes "prices" should be more realistic for kids to get them.
Here for a bday party. Amazing staff. Eric is awesome.
Birthday party hell. Kids love it though.
Make sure not to put your hands in your mouth after playing very germ like!
soooooo unorganized and unmaintained. out of six ticket counting machines i noticed, only two were working. at least three game machines were shut down. all this would have been forgotten if the staff members were nice and friendly and attentive. i had to wait in line to redeem my toddler daughters ticket prize, and after ten minutes i caught the guys attention. i asked him if we could use our 189 points to get a $1.49 lolipop, and barely audibly he murmured "i think these are 200 points." so my husband decided he would rather go to the counter (prize counter and food counter are separated) and pay the $2 to get the lollipop for our very patient 2 year old. but there was no clerk at the counter. at least three parties were waiting in line behind us at an unmanned counter. when a girl finally appeared, she told us the lollipop is $1.49, therefore 149 points. SHE TOLD US TO GO BACK TO THE PRIZE COUNTER AND PAY WITH THE POINTS.
Love this place so fun
Awesome place to take your children for fun
The kids loved it and I like the unlimited game play option
Lousy buffet. No forks for the simple salad. Am I supposed to eat salad with my hands? They would not at least give a half refund.
Never again will I waste a dime on this place. Always dirty, birthday party was a DISASTER, and the staff aren't helpful or friendly at all.
Best place EVER, me and my family always have a great time there
We celebrated our daughter's 3rd birthday here & it was everything I remembered it to be when I was a kid. The place was clean, well stocked, and the food was good. The kids had a great time with the games & I was thankful there was an area for smaller kids as well. I wished some of the employees were a little livelier, they didn't seem too stoked about their job & we all kind of noticed it. It's typical Chuck E. Cheese, way expensive & a ton of tickets for really small prizes... Even with that though we had a great time & will definitely go back.
Probably the worst service. Have gone there twice for the same birthday party thinking maybe the service would be better next time but it was way worse. The party person never stayed with the group. The ticket machines were ALWAYS broken. And only one worked. Nearly all the pop was out and needed to be changed and when you told an employee they would roll there eyes. Employees didnt really have a smiling face. They rushed the kids when it came to prizes as well
They have their pizza recycled don’t you ever see the misplaced pizza they use leftovers and pizza isn’t even fresh I got it cold.
Not bad, haven't been to a Chuck e cheeses since I was a kid. The robots aren't as creepy as they use to be and kinda cool how they are synched with the videos playing. Pizza could be a little better but not bad.
my daughter loves chuck e.cheese’s !!! we always went when we lived in florida, we moved to nebraska a short time ago and planned to make her birthday here but after reading the bad reviews I'm not so sure I want to do it ..☹️
Very clean with great staff
Food took forever to come out. Our pizza sat out for probably about 45 mins before they even brought it to our table. It was cold. Everything was dirty. My kids had a blast, though, and that's what was most important
The smell as soon as we walked thru the door was absolutely horrendous. Took us forever to get a table, and when we did we had to ask for it to be cleaned off from the last guests. When they did clean it off, we were still kicking aside dirty plates that were left on the floor under the table. Also ridiculously expensive. They don't sell the tickets and the food in one package anymore. There's one high price for the tickets to play the game and then they charge another crazy amount for the food. At least nobody had an attitude, and they obviously get good business. The place was packed to the point where all five of us had to fight for elbow room.
Party host was fantastic. Affordable party without the mess.
The rat makes good pizza.
My daughter loves this place! Birthday parties, celebrations or just because... bring your children here to run around, play games, and see Bowling for soup perform as giant robotic animals. Where a kid can be a kid and their parents can eat tasty pizza.
Hate these places. So gross
Modern and retro style arcade games, tons of family fun!
Nice time. Kids did not like cards as well as coins. Last time there $80.00 resulted in 1800 tickets. This time $110.00 resulted in 400 tickets. I then bought all prizes for 3 of 4 boys. I was glad I COULD buy them so boys not disappointed. Pizza was very good Boys ages 3yr...5yr..7yr.. 8 yr.old.
They have good food but the drawings on the wall make me very uncomftorable. You would know once you see it. Otherwise they have great games and other prizes.
Nice place terrible business policy. My husband who is in the national guard and an active duty veteran and did tours to Iraq was told there was no military discount and they charged him $71 for less food and time then the military alpha or bravo choice offered. When confronted she stated that she didn't need to answer honestly because she is "running a business" shameful and on memorial day weekend to top it off. If you are military this chuck e cheese clearly doesn't care.
My granddaughter had a good time with the games.
Fun time with your kids great prices and newer games added
I give it 5* because I recommend going weekdays in the morning when most people are not there and you'll have the whole place to your self almost. And they have the pizza and dessert buffet weekdays at certain times.
My kids had a lot of fun. The place was clean and not too crowded for a Sunday.
Need updated but kids are safe here, nobody gets out without being matched stamp
It's not what it used to be. Back then, the game qualities were much more exciting. Now nearly all the games are basic or underwhelming. The food is very expensive, and the ticket prizes are cheap.
Food as expected, but we were impressed with cleanliness and kindness of the staff!
It was a great place for the grand kids. the staff was very nice, pizza was ok. Ice machine was broken so we had warm soda but that is the only negative thing. Place looks well used but it does cater to wild kids. Over all it was a good value .
Pizza is actually good now. No more nasty tunnel system either. Really changed for the better.
1 beer per person. Boo!
Wonderful birthday party
Kids had a blast.
Great for little ones birthday parties. My 2 year old daughter is still talking about it months later. Staff was very kind. I think if you have a positive attitude you will have a great time. Pizza and salad bar were pretty good.
Good and fun place.. alot of game for the kid
Fun fun fun fun
We went early in the day. Very nice and clean
Fun!! Great staff.
Had pizza and enjoyed time with the games
Suprisingly at a 12 PM on Saturday, this Chuck E. Cheese was less packed than the Brookfield location. Based upon this experience, I would prefer this location 12-3 PM on a Saturday over Brookfield. Not as chaotic at the time. Cleaner yet smaller.
My son really thought it was fun, but there were a ridiculous amount of very young unsupervised kids in there. The place would not be so bad except for the clientele it attracts.
Good place to take your kids. The food is subpar unfortunately and expensive. But the kids love the games.
Food was ok, fresh, games ok.
Your staff at this location is very rude and inconsiderate. Your manager lacks the customer service to even be a greeter at Walmart. My wife took our son and nieces here to have lunch and play. From the start the associate that helped her out was rude and condescending. When tickets were given at the machines, she asked for a bag, (like all the other kids had--a cotton candy bag), and was told very rudely 'NO' by your manager. The manager then said that she wasn't going to help my wife or kids. Not only are your prices outrageous, but your service standards compare to those of a Yak. As a manager in retail, I can tell you that what I heard about your location, (and have witnessed in the past), I will NEVER return to this abomination of an establishment.
The prices are a bit horrendous but the kids love it. Enjoying the new payment plan by time instead of by tokens.
Nice fun place was there from out of town with my grandson.
Me and the kids love this place
I think it's much better now that u can pay a flat rate for a card that gives you the ability to play as many games as you can within a certain time period. We had 2 hours of playtime starting from when we first swipe the card. It makes it much more practical and easier for your child to go to get a prize with their tickets without having to spend hundreds of dollars
Workers are unprofessional and parents were not watching the kids. Were not keeping up with maintenance.
All the kids had fun and staff was very helpful. All the games worked and wasn't too busy either, which was perfect.
We had a great time
Was pretty fun. Used to be alot funer when with the kids when they still used coins. Not a fan of the card. And only reason I didnt give it 5 stars
My wings was horrible. The carpet need cleaning. Nice staff members
The kids love it! Food is ok I've had worse pizza than this.
Nice set up. Enjoyed time with my family. Great pizza.
Still the go to for quick birthday party. Games are ok, pizza is ok.
Great place for kids parties.
I was there for birthday party I enjoyed the salad bar.
Kids loved it. Food was decent.
The kid loves to go to Chuck E. Cheese's for obvious reasons. The pizza is okay. Never tried the salad bar. The games can use a better cleaning during the day to prevent grease build up from the eating and back to the games and repeat. Purchase the meal plans to get a discount on tokens.
My son always has a great time playing games and dancing with the mouse! I always use the coupons!
I mean its chuck e cheese...but staff was not very helpful.
Always fun, but really needs an update
I have been going to Chuck e. for 17 years since my first boy was born. All my kids like to play there. It is fun, nice, clean, good food, great staff and good prices. I love it.
Wow this place is so expensive
Nice facility - clean and friendly staff. Salad bar was appetizing and the pizza we ordered was fan-frickin-tastic. I've always liked Charles Edward's Pizzas. All machines were working except for the "Let Chuck E. Cheese sketch your picture" machine (pictured with my review). It was working; but the printed pictures would get stuck in the exit slot. I helped a couple customers help fishing it out of the machine. Oh...that's right. There was a game where you use an excavator to grab plastic "rocks" from the stream and it drops it on a scale. Due to the surface tension of the water, sometimes the plastic rocks would stick to the bucket and not release. Nothing too serious; but seems like Mr. Charles Edward doesn't want to give up his tickets so i can exchange them for more suckers. :p Again, nice and clean facility with a helpful and friendly staff.
We took advantage of the Wednesday special. Cost was 14.99 for an hour of unlimited play. Downside was certain games not working and staff seemed undertrained not seeming to know how to fix them. We orded the brownies which were good. Overall my 13,11,11,5 year olds all left very happy. We will be back for sure!
Bathrooms were disgusting, a lot of the games were not working as well as two to three of the four ticket counters. They were also out of four to five different kinds of soda.
Made my sons birthday great. Lots of tokens for all the kids at the party. Great time he really enjoyed himself. It was nice that they offered Gluten Free pizza. They went above and beyond to make sure all the kids had a fun time.
The pizza is actually pretty good the service was decent I wish they would have picked up and wiped the tables a little more often during our stay. All the kids machines worked. I think the slow service was because they seemed to be a little understaffed. Not really the employees fault. For a Saturday it was really surprising to see them with only a few employees.
My son loves this place.
Clean, fun...expensive
Love food games
My kids had a great time. Bailey was our party host and she was absolutely fabulous! So up beat, happy, fun and just great to work with. Can't wait to have the next party in the Summer.
Great for younger kids. Quality of food could be better (not a fan of their dough for instance.) Their tickets/points has changed; less games, lesser prizes, less often. Still it can be fun but your mileage may vary.
Great place for kids to have fun
The new Playpass instead of tokens is a real disappointment. Not only is the fun of having tokens gone, but the card readers don't always work, they deduct points from the balance without letting you play, and the machines are not working correctly. We did have some fun today, but overall we're disappointed and won't plan on coming back any time soon.
Staff was slow, a lot of machines were out of order...good thing my neice and nephew like this place
Will star making the drive to fort Collins. My kids love chuckie....5yr old and 3yr old end up leaving crying because he never shows up to his own place....game prices went up and half of them are always broke.The management told my daughter that chuckie would be out cause he gets up early... Surprisingly no chuckie.
Decent selection of game, a somewhat decent rate of money to time/tokens, and have not, nor do I plan to, taste the food prepared there.
The Grandkids and I had enjoyed our day at Chuck E Cheese today very, very much!!!
Staff is so friendly! Chucky cheese actually walks around says hi to everyone and actually wants you to take pictures with him! This location is
It's been a long time since I'd been to a Chuck E Cheese's and was pleasantly surprised by the changes. The game play system is much better and the food is actually decent. Good times!!
Like the cards over the tokens. Food still meh. Good variety of games and rides.
Great place to be if your goal is to use the games with your kids, they offer a buffet quick is basic buffet with salad, pasta and pizza option there, basics; you can also order pizza aside of the buffet! The the pizza is good!
My son had a fun time. Had a few games that were broken and a few that kept going out while we were there.
Fun place to play with the kids.
great place for kids!
Has gone down every time we visit. Staff not very attentive or courteous.
It was good
My son and I enjoy this place so very much it's great for party's or just to swing by and get away from it all for a while and the staff are amazing and treat my son so wonderful and I love that especially!!!
It has gotten better. Food is good and the fun is great. Just a little quicker in taken customers orders. Still pricy as heck. And still don't like that they serve alcohol. Some parents don't kno how to handle there drinking. It's a place for kids not a bar. If you need to have a beer and have fun with your kids then you should have stayed home. Would like so see better games especially how spendy they are. Customer service is ok.
I just booked a birthday party and it was the best experience I've ever had. Dailey was the person who set up. She was amazing. She helped us decorate, set everything up, poured drinks, served pizza, served cake and ice cream (that we brought), was knowledgeable, understanding, organized, and kind. We were beyond impressed!
Very meh. Food was delicious. Half the games were broke. People stealing tickets. Very very meh.
Hanging out with my daughter and granddaughters always enjoy with them❤️✝️
We like this place. Kids have fun right here. Take out one star for slow service.
Had my grandsons b day party here...it went well and he was happy I only wish they hadn't put is next to another b day party
The manager Lamont was very nice. Helped us with everything very friendly. I would definitely recommend this establishment to everybody.
We have had a great time. The food is pretty tasty now though definitely on the pricey side. There is almost always coupons available though. Unlimited play is the best idea they ever had and makes the kids so much happier.
Because we got there early we had fun
My kids love it, and now that you can pay time to play instead of points is a lot better.
Worst experience we've ever had in a public place. The staff was incredibly rude and unfriendly, the bathrooms are DISGUSTING (smell, covered in feces, etc), the salad bar we paid for they refused to refill with lettuce even though we requested several times, they refused to clean off any tables so after waiting for 25 mins we gave in and cleaned off our own tables, & most of the games are "out of order" or refuse to give you tickets at all, let alone the correct amount of tickets We are very disappointed and will never again return. It's not hard to impress a 2 year old, but they sure did miss the mark over & over again. In total, we spent about $200 on food (for 8 adults & one child) just to be disrespected repeatedly.
Hours of entertainment for our Grandson and the food is actually pretty good. Bring coupons!!
Great place grandkids always have a great time
I went to watch my nieces take their children's to play the games and see chuck come out to take pictures and play with the childrens
Boring games and lame prizes. Food didn't look great.
Nice place for kids and adults that like to play with their kids. My wife, my kids and I enjoy being there. God bless you.
Fun for the kids. Food is fresh.
The games and stuff are pretty dirty but it's a fun place to bring the kids! Not the cheapest though.
Great time! Clean facility. I love that all the games take just one token!
Expensive and over priced
My kids love it, but they're 2 and 4. They take advantage of the fact that you want your kids to have fun....It is expensive, crowded, dirty, most of the staff have no manners/ customer service skills, and the games and food are not great. Also, the prizes are worse than they were when I was a kid. This is a once every few years kind of place.
The kids had fun not all games were working the best. Wad disappointed with the salad bar. It was not a full bar in the earlier part of the day. And my grandson had the wings and szid they were not at crisp..Took them home and crisped them up and they were good
It is much cleaner and less crowded than it used to be. It’s a fun place and a lot of games. That said it is super pricey now. They use play passes now that is based on time. It is $11 a card for half an hour. $16 a card for an hour. Food prices have gone up also. If you have a large family expect to pay a lot.
My kids love this place. As I also do. The new pizza is the closest to NYC pizza in the SW... All you can eat salad bar is very popular at lunch for blue collar. Six stars. Evenings and weekends belong to the kids.
The time playing games was a bit frustrating, because many machines would not be working right. They would run out of tickets, and didn't get filled in a timely manner. Timely being before we left. It was also hard to find help, and the workers seemed bothered and not very happy with their jobs.
Was much cleaner and better food than anticipated. People at front counter suggested getting online coupon for pizza and play cards, which did help on cost. Was refreshing to see employee name badges include preferred pronouns!
Solid and clean experience! Loved it for a birthday party!
We love this place!! We like to go during the day when it isn't busy. The games are usually all working and the employees are kind and courteous. They have excellent gluten-free pizza, even cooked in a bag to avoid cross contamination.
Love ita
We most recently visited here in July 2019. My 7 year old son loved it and although it is smaller than the Fort Collins location it was nice and the staff friendly. It was nicer and cleaner than I remember it from years ago and they have made improvements. This is a fun place for kids and a great place to have a birthday party.
My granddaughter enjoyed her party there
Had fun playing games, a few of the games didnt work so we wasted few coins but other then that it was a good time.
Pizza legit surprised me, it's really good!
Pizza is pretty good, wasnt cut so had to rip it apart because there was no silverware. Half the games for the kids were out of order, counted 5 with tags on them and 2 that just didn't work with no signs or anything. At the end go to count the tickets and only one ticket machine worked. All while only one girl was running around kind of working and no one else in sight.
Great pleace especially during week days i love the pizza
On the pricey end. Pizza is pretty much Little Caesers quality. Pretty safe environment where you can be rather comfortable that someone isn't making off with your child.
Average food but lots of games for kids.
They recycle the pizza. And like nobody wants a rat making them pizza. And the games are all rigged and it’s a rip off. Plz note I’ve never been to Chuck E. Cheese I just know it’s bad bc there’s a rat there. And plus it’s just a murderer in a rat suit so that’s even weirder. And plus he’s ugly and fat so yea that’s bad. And rats infest things and they got diseases so EW. And what kinda name is chuck-e that’s nastyyyyy.
I have been to Chuck E cheese before and did not have a great experience but yesterday this chuck E cheese experience was amazing me and the kid had a GREAT time!
My great grandson comes to Fargo occasionally and Chuck E Cheese is a must stop. Our family also enjoys the pizza and salad bar
Like always the kids always enjoyed having fun there in the food pretty good that great place for family fun well all ages
Love going here. I love playing the games just as much as the kids.
We've been to Chuck-E-Cheese many times and it's normally chaotic understaffed and a nightmare today it was really well managed organized and staff went out of their way to make it a great experience especially Sham..
Great for kids parties and fun for the whole family
Normally we are here every 2 wk we have 6 kids and for us this the best place, but today i don’t know what happened the pizza wasn’t good and the the wing was horrible! And that not normal in chucke cheese! And the person who got my order she no even got the time to explain to me about the point and the minutes to play, so I’m not happy in this place today!
Not very happy with this place the only reason for two stars is because my daughter still had fun an they tried by giving a discount a. But long story short. Over $200 for a party where expectations were set then not met. Our party was the first one in we were told they pizza would be out no later than 45 mins in an hour later still no pizza. Everyone else in the place got there's an apparently ours was given away. Then I was told it wasn't put in right! We placed the whole order online an our receipt was correct. To bad they can't read it and actually do things the way they say they will. Ended up telling off the manager an crew almost an hour and half in. Finally got our pizza an had to rush my daughter into finishing her party. I will NEVER hold a party for my kids here again.
I haven’t been to a Chuck E Cheese in a while but I was a little disappointed this trip. Tables were not clean and most of the ticket counters needed to be emptying. The pizza took a long time to get to us and it was cold and unappetizing.
The place is just how I remembered
Great employees and fun.
Great time with grandson at his party pizza is great !
Great place for kids
Ice machine was broken, several games were being worked on, several more games weren't working (but didn't know until the card was swiped and tokens removed), bathrooms weren't very clean, soda machines looked like they hadn't been cleaned in months, salad bar was not being used during out visit (no ice) but it had food crumbs and sunflower seeds all over it. I'm giving 2 stars because despite all that the staff was friendly and my kid had a blast.
Love that you can play by the hour
Clean place, decent pizza too. My 6 yr old had a blast!
Soooooo expensive. Kids love it. New cards purchased in minutes are an improvement. But soooooo expensive.
Very clean and the staff was actually polite.
Every time we go to in my son enjoys himself
Great time with kids each time we go for a birthday party or just to eat and play games
Staff was helpful and had a great attitude. Our 2 year old had a blast. We'll be back!
Great time
You're much better off saving your money and going to Dave and Buster's. The pizza is ok but the game selection is awful. Was a big let down for sure.
Good place pleanty games
Great place to have fun
My son love this place but crew need a little more motivation their energi level its really low
Nice and customer service was great
I don't know what to think about the service. Most times I go there's no one up front. I believe Chuck E. is suppose to come out every 30 mins on his own, I always have to ask them to get him out here. Last but not least it really bugs me that they start cleaning and turning off everything 30 mins before closing, sometimes even earlier. I give it a three star rating because my toddlers do have a good time.
Wednesdays have a deal for 60min of play time its only 14.99. Super cool & My kids love it here!
Kids love going plus I save with the chuckie cheese app
Had a good time. Pricey.
Chunky Cheese helps celebrate your birthday!
Wonderful place !!! My daughter had great time here. Thanks team
It was the vest
It is pretty nice. I haven't been in there since a child. It is brighter, games are easier for the little kiddos to play, the salad bar is good, not badly priced for all you can eat, and the food is pretty good as well. The prizes are kind of tiny for the price I put into the cards. But I'm sure I will be back.
Our 9 year old twins celebrated their birthday here this year. The pizza is way better than it used to be, and a fun time was had by all.
Why are they serving wine/beer at a children's play place.....that's just crazy to me!!
Was fun for the grandkids
My kids had fun the pizza was good the beer was good we all had a good time
Short staff even on the he weekend, food is expensive and takes a long time to be served
They have poor customer service
My grand kids are having fun
My son and his cousin had a blast. No problems with the machines or the staff
Way over priced pizzas in exchange for cheapo kiddie entertainment. ..
Lots of families but always great fun.
Came here for my son's birthday party. He had a blast. We are now having my daughters party there
Great staff service Very kind and polite Delicious pizza and wings But most of the machines on the play area they were out of service .
Enjoyed myself at chucky
Great for everybody between 1 to 99 years.
Great place for kids
Ordered a pizza which was surprisingly normal looking. No conspiracies here! A little understaffed but we had a great time.
The quality of your experience here is based completely on the employees working at the time. My review is 5 stars because I got lucky the last time I visited and got a shift that was positive and did an excellent job. The place is a arcade and Pizza shop which the experience varies depending on expectations and staff.
Rather sad. Service was pathetic, pizza wasn't sliced, salad bar was about empty.
Great customer service
A little slow with service
The pizza is amazing. Although some machines were out of tickets and such, I understood why because of how busy they are on weekends. My kids love it.
I've been asked by the kids to go back every single day since we went! Really good pizza, adult drinks, yay! Lots of fun and games!
overpriced food and games. but kids enjoyed themselves.
Awesome fun place to kill some time and have fun with the kids activities everywhere you can get coupons online to get a better deal which is nice you don't have to bring in your own
Great place for a party!! Fun times!
Good sized crowd, food was good, kids had a blast, adults had a blast...great time investment!!!
I liked the tokens much better
Stressful for me but kids had a blast prices are super reasonable!
4 stars because the price of a pizza and breadsticks is almost 30 bucks, but it is a fun time for kids.
Great food fun for all the family great deals
Normal kids are crazy and playful. However pizza was so good!
Clean, well-designed, fun for the kids, comfortable for adults. The food is actually pretty good. A good choice for an outing with the kids.
We had a blast celebrating our sons 11th birthday today .staff is super nice and helpful
Pizza is gross I have no clue what they use for the dough. But if they are wondering why there never buys except for game area that's y. I know a lot of people that will never go for the food ever.
Not many games.. Hectic.. One ticket counter with over 15 people in line.. Counter wouldn't count tickets for us. Stood in line longer than we could play. NOT WORTH THE MONEY
Loving the renovations. Games are all one token again, making it a reasonable experience for the family to share a cup of tokens. Staff is always so great with the kids. Looking forward to coming back.
We love to celebrate birthday there.very nice people.
This location is sad and unfortunately the only one in Omaha. We went here twice during our three year stay in the city. They really need to expand this location and do some renovating. The place seems a bit old and run down. Nonetheless my kids had fun!
Pizza sucks the same as it did 30 years ago. Clean and fun however
Awesome birthday party packages. Great staff.
It was fun
Definitely a fun place for the kids to hang out. The pizza is about A Step Above frozen pizza not bad.
Haven't been here in awhile, but it all came back. You really become a kid again.
Great place to take your kids.
The wait for food can get a bit long. The children almost always exhaust themselves from playing. Pro: you can go inside without paying and play games Con: wait time for food is very long
Not enough people working. Wait times in line we're very long.
Kids obviously love it. Bad thing is - much of the time the games are broke & your toddler is not going to understand that.
Not enough working games and they need to expand the place.
My son and grandson had a wonderful time and the pizza and salad was very delicious..We had a great time and we will definitely be back
They have such a kind staff. We played right up until close and my kids always have a blast there.
Good place to take little kids but beware chuckie looks scary to some
A wonderful place for kids. Prices are reasonable. You and your kid or kids can spend hours there just having fun. The food is good and is a great place to have birthday parties. Will certainly put a smile on kids faces. Kids won't be disappointed and neither will parents.
Lots of fun games. My kid loves it, but the prizes are terrible.
Fun stuff.
Great service! My kids love it here! Staff is well trained and friendly. Clean and well maintained.
I'm not really a fan; I was there for a birthday party. It's too noisy for me. The kids had a great time.
I would give this 0 stars if I could. Worst $60 we spent. Terrible atmosphere, almost every table was a disaster, several games were out of service, food was horrible, and cost of prizes was outraged. 125 tickets for a little dinosaur that was maybe 1 inch tall and 1/2 inch wide. Will not be going back.
Food was alright. Machine kept tickets. Staff was friendly. Did not like the card. Would rather have the tickets instead.
Looking for a place to have fun with the kids on a budget this is your place.My kids still love coming here
Doesn't smell great, absolutely no rules enforced, on the bright side most of the games work.
It's exactly what you'd expect from a Chucky Cheese. Friendly staff. Kids love it.
Love the cali pizza. Games are fun but not enough to keep mom and dad occupied for longer than an hour. Clean. Kids love it.
This location has games that are geared more towards my kids age.
THE BUSINESS NEEDS A THOROUGH OVERALL. UPGRADE THE GAMES, SEATS, TABLES, CARPETING, LIGHTING ETC
We had fun, try to go early, not as crowded
Never liked the franchise but my kids do!
It was a great experience i took my grandbaby she enjoyed everything!!!
We've been here a few times now, and it's hit or miss. This time we went on a Monday, and it was great! The employees were helpful and friendly, the food was good and quick, and it wasn't too crowded or chaotic. I highly suggest you go on a less busy weekday if you want to have the best experience.
My kids love it.
Love this place. A little small but it's nice for the kids, and clean. Pizza was great.
Kids love it
My family and I enjoy the service here. Kid never gets sick after i being him home, which i think means its cleaner then some places. I usually only spend like 20-40 dollars and can play games for 4+ hours with my two year old.
Fun
Lets say it was an ok visit... The pizza was good.. But as far as some games not working or having tickets or tokens in them. The lack of employees working and the wait to get get a machine fixed or attended to.. Here goes that long wait...if i didnt have a 4yr old that loves this place i would never step foot into 1 again
The new token cards are a great way to have fun without keeping track of a cup of tokens.
Nice ❤❤❤❤❤
100 bucks for p2 pizzas and games dam
We had a great time there for my sons 8th birthday. Pizza was better then the last time we were there. Got extra tokens for his birthday. All if not most of the games took just one token which was nice. We all had fun!
Horrible place to have a birthday party. Unorganized, rude staff, delays on pizza orders. Never going back again!
My nieces birthday, she had a blast, no too into Chuck E anymore
Do not remember it being so small as a kid. Also no coins just a card
Meh! The kids had a good time. The place was crowded, but I didn't expect otherwise. They could use a couple more employees to wander about to sweep up litter and clean the tables. The self serve soda fountain looked like it hadn't been wiped down since the day before. The food was surprisingly good; a bit over priced for what it is, but that's to be expected too.
Whenever one of the kids had a problem the staff was sure to make it right whether it was with a few free tickets or a few free coins when I machine was acting funny
I love their new pay per minute deals. I feel like my kids don't have to hold back, or budget their points / tokens, and can just have a good time. Also, it helps tremendously with time management.
I wish i could give 0 stars. Spent $200 to stand for 30 minutes waiting for tables to get cleaned and ended up cleaning them ourselves. No salad at the salad bar for a $9 salads. Staff ignored us and were very unfriendly. We will NEVER be back! Worst place ever!
Well my Baby is only 7 YEARS great people great PARTY host!! And not a big coward.
Good for pizzs for child's party
Has gotten so much better over the years and seems cheaper too with super good pizza now went on a Tue at noon and had the place to our self's it was great!!
Go here regularly. Always good and my daughter loves it
Overall pretty good experience for Chuck E Cheese. No major complaints. This location is as good as any and maybe cleaner. Things could aways be cleaner, but it felt comfortable and the kids had a lot of fun!
It was at non-peak times, so I think that saved us. The pizza was really pretty good! The games are mostly all one token, so you can play for quite a long time on 20 tokens. At the end we had to leave quickly, so we gave our tickets to another family.
It was fine, but definitely dated, with many of the machines working improperly or not at all. Our 4 year old loved it though!
This place is just great. Our daughter had a blast! Pizza is awesome too!
They do a great job of coursing parties, doing lots of the work and timing for you. Compared to other local venues, it's a good deal to buy the birthday package.
This is supposed to be a child oriented play restraurant. It's all of that and then some. I'm 73 and found myself interested in every one of my four year old grand child's activities there. It makes you feel good about life, in general, to see pure excitement and happiness from an innocent child. I just loved it and highly recommend it...for all ages!
Went for a 6yr old birthday....had a blast!
This Chuck E. Cheese was great! Our kid had a blast playing all the games and we had fun to. The games were pretty affordable with they’re point system. 20$ got us a few hours of us and our kid playing games and he got to get some toys afterwards to. The staff were friendly and the place was clean.
Weekends are super busy but that is when my kids have the most fun because there are tons of other kids. If you like it a little less crowded come before noon on a week day and then your little one can roam without feeling lost. They now have a card system like family fun center so no more losing those Chucky coins.
Restrooms we're dirty and stinky!
My children love that you could play with a unlimited card now better than the tokens.
Some stuff cost too much, Great pizza and fun games for you children
Kids casino play for hours great place
Always good.
WILL NOT be holding another birthday there. Spend 200$ for pizza to be stolen cups to be taken photos and ect taken and cake and ice cream destroyed. Will not be returning for another birthday party again.
Rude workers and machines didnt work properly.
They've changed the games from tokens to points or by the hour card purchases. We did the unlimited hour play for $21. There are coupons online for drink and food specials.
It's a safe place to take your children, they stamp your groups hands .
It was ok does not have the ball slide.
We drop some serious dough in this place...so happy the staff helps us gets discounts! Thanks everyone!
Expensive but fun. It needs to expand because its very crowded.
It's like a casino for kids
Kids love it.
Definitely will be going back!
Bad service and food was cold and only talk other work and don't talk to the father only to the mother. There was no game for baby and little kids and their toys are not baby friend
Love the fact that they serve alcohol now. Their pineapple cider is AWESOMMME!!
I loved it was incredibly fun and the kids loved it and had a blast thank u so much
It was awesome good food played lots of games
Needs to lower their prices
Fun for kids and adults alike. Good pizza, and awesome all you can eat salad bar. Prizes are overpriced and cheap quality, but still fun for the whole family.
Pizza has greatly improved since I was last here.
It's ok
Food was good! Staff very friendly! And very clean!
Staff is okay but the games are always broken
Unprofessional manager. Needs lessons on working with customers.
Horrible food. But the kids have fun.
Usualy very fun but our last visit was ok bit not great there were a lot of games out of order and a bunch of teenagers there who had no respect for anybody somebody stole my son's Play card almost right after we got there we love Chuck-E-Cheese but this visit was kind of bogus
My kids had a great time! The unlimited play is great for the little ones!! Very clean facilities.
Good fun for the kids. Clean. A bit pticey.
My kids absolutely love it here. They ask if we can go every time we are in Billings. And I recommend getting the refill cup that you can bring back and get free refills without any limits.
My children absolutely love Chuck E. Cheese and they always enjoy themselves. I would recommend purchasing points rather than minutes. If you don't use all of your points you can save them for another day of fun. If you purchase minutes once those minutes are up, you lose your balance. Points/Minutes are inexpensive. The food/drinks on the other hand are ridiculous! 2 large pizzas are $40. Not including drinks! So feed your children before hand lol
Had an amazing time. Busy but very helpful an very respectful. Happy birthday baby mono!
It was fun
Run by 13 yr olds so service is slow and unenthusiastic at best. Pizza is decent for cheap pizza much better that Peter pipers pizza. Good amount of games for small kids and ticket payout is good. Over all not horrible but not amazing either. Kids have a fun time and that's all that matters.
Do not reccommend this particular chucky cheese. I live in New Berlin and went to this particular chucky cheese and was horrified at the state if this place. This place is filthy probably because of the ignorance of the people who visit this place. Most parents that visited here did not have buy play points or tokens they could use for their kids, so their kids would run around trying to find a free ride. I had a time card, so I did many swipes for other little ones who were around. A lot of people would take someone else's used soda cups, rinse em at the pop machine and pour new soda so they didn't have to buy a drink. The floor near the pop machine was sticky because of the all constant soda spills. My kids love Chuck-e-cheese but we will never return to this particular one.
Fun! I love the new buy cards by the minutes
Always a good time for the kids. Check online for coupons online before spending full price.
We had a great time but the person in the chuckie costume was horrible. They just stood there with no enthusiasm at all. We all watched a depressed mouse. For the price those parents pay to show their kids a nice time I think a kid friendly, energetic mouse is not too much to ask for. I watched a lot of parents including myself roll our eyes. Other than that the food was great and staff was friendly. Please give the mouse some espresso. ;)
Kids enjoy it. They have recently replaced many of the games with newer modern type games but they pay out minimal amounts of tickets and their prizes are meh at best. You can now "buy" your prize if you don't have enough tickets, 1 ticket = 1 penny takes the fun out of it if you ask me. But the kids really like it and it's a good way to kill time. Pizza was ok, but salad bar was gone when we were there on a Tuesday so that was disaapointing.
The place not clear and clean and the food to Expensive and all the gyms it is Expensive too!!!
Excellent location and great location to go with kids.
Were only there for short time. Granddaughter bday party.
Used to go their as a child. No more tubes and ball pit. That was the fun part. Changed a lot. Bathrooms are always dirty. Barley any cashiers. Not the most fun anymore. I always loved the stage used to have a built in tunnel underneath .
ALSO there was vomit on the floor that nobody picked up and the chunky rat costume just kept starring at my kid and wouldn’t stop and kept walking closer which is creepy.... plus it feels like nobody cares about this place! it needs to be shut down
Kids love this place
Only complaint I have is that there were several games not working and no signs letting you know.
Pizza was not bad sodas are bottomless you have good coupons 4 tokens had a good time with the whole family
Clean, quick service. Easter Sunday was the perfect time to go.
Food was good but nearly all games wouldn't give tickets even though they were supposed to and/or they would take the money off your card and the game wouldn't even work. It has definitely gotten worse over the years. The bathrooms had a tampon on the floor and a huge clump of tp which may have been from a kid though, but some of the stalls themselves were just slightly gross. Not the best experience we've ever had. We come every year for one of my little sister's birthdays. Have pictures but ironically thats the only pic google will put on so far
My daughter had her 4th birthday party here and the staff went above and beyond to make sure it was everything she could have hoped for. Max was outstanding!! All the games worked and the second one didn't a staff member was on in within minutes. Everything felt clean and organized, they didn’t make us feel rushed, and all the kids had a blast.
PIRATE123 SHOULD I GET A DRINK
New games, better pizza, great time at tonight
Thee absolute worst place ever!!! Took my children there for a little kindergarten graduation fun. Looked online at the register to get coupons, noticed there was a 2 for $22 in Tuesday’s. Asked the cashier for the special, she went and got manager bc wasn’t sure of how to rung it up. Long story short, he told me I wasn’t getting my pizza very rudely!! Had a back and forth of words and left. I’ve spent so much money there and needless to say I’ll NEVER GO BACK!!!
Great day at chuck e cheese with grandchild!!
Pizza was great the games were good and the staff was helpful. Good experience.
Food was good but you don't get much of a price for all the coins that you buy and the tickets that you receive. Threre help seem to be nowhere around
Fun place, kids love it. Cashier gal helped me find the best deal for my family, which did not go unappreciated!
My 2 1/2 yr old son enjoyed playing. there were more games for older kids than small ones, but he enjoyed it. we spent $30 In play time and got about $15 worth back in tickets
Game cards and games are a jip
I worked here for a little while and I must say it was the worst job i ever had.. Underpaid and overworked.. the prices are ridiculous for the amount of food people get.. I felt bad taking peoples money. I would always try to do what i could to help people out especially families with 2 or more kids. I would not recommend anyone to ever work there or eat there.. find somewhere else
Fun place for the kids!!
Great place for the kiddos safe secure and unlike Peter Piper's Pizza when your kiddos are standing there crying because they don't have enough tickets to purchase the toy that they want so badly you can just pay cash for it and oh yeah for all you beer drinkers to ease your nerves they have Budweiser Bud Light On Tap LOL great place to play have some fun
Great place for a child's birthday party...but could make some improvements in their food service specifically the timely delivery of orders
Love goin here wit the kids
Really helpful staff even though they seemed short staffed at times they did a lot to make sure all the kids had a great time. Pizza was great too
Children's casino.
Son had so much fun. Fun for the whole family
Need more better updated games. Other then that cool place to take your grand kids.
We love the pizza and our kids could play games for hours! I like that they switches to cards instead of coins.
Place seemed dirty, good luck trying to get service here too.
Great fun and food
Had fun with the kids
Great place for kids, nice staff, place was pretty dirty but it was very busy at the time..
It was really nice OwO
Great place to take your kids.
Kids had a great time
Most games gave no tickets, and most of them didn't work. Very small. Point cards cannot be used here. Disappointing!
My kids love to go chuck cheese's and so am I. Its place where kids can be kids: )!!
Second time going to a birthday party here and it was fun. Some of the games don't print out the tickets so just make sure it is working properly before your child swipes their token card.
games worked, place was clean, staff was kind of short. one person working cashier and register on a holiday. kids had no school, so there was a bunch there.
The management was disgustingly rude, and the staff couldn't be bothered to help us, I've been going here for my siblings birthdays for at least 5 years, and the new management is not good, every birthday, we always sit in the back party area and buy pizza, soda and games, but recently we have been going, and they will not let us sit back there, even though there are 5 tables open, and the games are outrageously expensive now, as well as the food. Not to mention the very poor quality of the food, if the food is going to less than pleasing, it should be priced accordingly. It was $60 for games and 2 frozen pizzas that came out still cold. If you are looking for a place similar, with games and food, I recommend the Summit, and avoid the headache.
Nearly half the games were our of order and it took 40 mins to get a medium cheese pizza at 8 at night when it wasnt even busy
They need more help. The bathrooms are disgusting. Some of the veggie's in the salad bar were going bad. My son in law wanted a beer and they wouldn't serve him. Yet they served a guy just after him. We also ordered a half pepperoni and cheese pizza, yes you guessed it was wrong . They made it all pepperoni.
It's always cool to go with kids at this place. Kids were super excited. This is a fun place for kids. It is also very safe. No kid can't go outside without approved guardian. An attendant I saw all the time at the entrance and exit. So that someone can exit only with guardian. You can sit and relax while kids playing because they take your biggest worry. It is wheel chair accessible place. People can celebrate birthday over their and can invite other kids to join.
Great place to take kids have some fun. Nothing out if this world.
Chuck E cheese is kinda fun , but some machines don't really work
Worst pizza ever it tasted stale their was a big piece of our pizza missing and the price was to much for that trash of a pizza never ever going their or ordering for you guys again shane dawson was right
Here with my family my son 4th birthday
To exspesive an a rip off an not very many games
Always a great family night! Pizza is great, too!
I had not been to Chuck E Cheese's in many years, after this experience I will be going more often. We were there from 1:30 till about 3 on a Friday afternoon. Maybe this is a less busy time but it was very pleasant. The pizza was very good. It was not too loud or crowded. It was light and bright and a very nice atmosphere. The staff were very polite and helpful. We had a coupon (readily available) we got a large one topping pizza and 150 tokens for $26, I thought this was very reasonable. A great experience.
The pizza has been revamped and it's great. Still plenty for the kids to do. Just wish they would bring back the playground style stuff.
My boy had so much fun
Doing a Birthday party here is a waste of money. Our party host was about as pleasant to speak with as a giant turd!! Dont waste time complaining because they wont even respond back. They charge for things you dont even get and then when you complain they give u $3 back over a $30 discrepancy. We will never have a birthday party here again and we arent likely to go back either.
GET BETTER PRIZES!!!
Having encountered a very rude employee online, I will never visit this location or any other Chuck E. Cheese again for that matter. She was chastising and demeaning someone in the comment section of a news page for being in the story talking about how a recent cyberattack affected her online business. I made a comment to her that it's a good thing it didn't affect her job at Chuck E. Cheese, and her response was "Yup Karri Smith cuz then where would u dump your brats at!?" I'll "dump my brats" elsewhere. My son is turning 6 in a couple of months and we were planning to have his birthday party at Chuck E. Cheese. My soon to be 3 year old would probably have wanted the same thing a couple of months later. Insulting your base clientele isn't a bright move, Leslie T.
Love the new all you can play!
The staff was great! My kids had a blast!
Fun place to take the kids i even had a lot of fun
Just a great place for family fun
The best game there is the spongebob net game, plenty of tickets
Went for lunch on a Friday afternoon. Good pizza, hardly anyone there. All games worked and dispensed tickets.
THE KIDS LOVE THE NEW WAY YOU CAN PAY FOR AN HOURS WORTH OF PLAY !! THAT IS AWESOME!!
Wonderful place to take your children. Safe environment, good food, clean bathrooms and lots of parking.
Great games. Great food. But (don't take this the wrong way), the mouse suit kinda freaks me out. No offense.
Good remodel of play area. Fun games and decent food.
The staff is nice. The toys are well kept up and the food is decent. We had a good time.
Go when they open and the food is fresh staff always nice when we go there. They helped my grandkids anytime they needed help. It is always clean when you 1st get there. Had a stuff crust pizza which was good.
Have to go here if I want to see friends with kids
Oh my God we had an amazing time the kids loved it . Our daughter lost her points card and someone picked it up so they gave her another one
Always have a great time with my kids
Chucky cheese has really changed sense I was a kid. My kids had fun but all those games are rip offs. How are we supposed to win the toys that are 700+ tickets when all the games give you like 2-6 tickets. I did 3 stars because my kids had fun but other than that I would list as 2 stars
Family and I attended a 5 year old b day party. Pizza was decent and served in a reasonable time.
Fun for kids. Can get loud when busy. Pizza is good. Salad bar lettuce is sometimes wilted.
Our kids always enjoy going to Chuck E. Cheese's. They have pizza, games, and birthday celebration areas. This location is always a little dirty (uncleaned tables from previous patrons and debris on the floors in the gaming areas), but otherwise a fun place to bring kids. The safety system for parents and kids is nice. It is a little pricey, but similar to other kids play places. The pizza is pretty tasty.
The kids love it here. Ahhh but it's the parents that have to pay the bill. Which is always way high and up to the ceiling- making it unaffordable for the average family.
Yo I have fun when I go idk about my kid but I have q blast lol
Absolutely wonderful place. I used to go here when it was called Showtime and I was a kid. I remember when it changed over to a Chuck-E-Cheese it was always still a lot of fun. Hopefully the customer service and game still create great memories for kids today as they did for me so many years ago.
Kids loved it here. We will be returning soon!
Kids love is place
It can be pricey for food and games. Sometimes is crowded so guess depends on the day.
Tables are always dirty. Staff seems nonchalant. The bathroom is the worst. I understand its a kid's spot but adults have bladders too.
The whole family had a great time! It was very clean and the staff really nice.
Kids had lots of fun workers should attend to parties better.
Clean and bright.
Great place e. For the kids to unwind
Added new games
This is establishment was particularly small. The food was good. There was no big Big Show Mechanical Animals
It took over 40 mins to get our pizza it was very slow so I don't know y it took that long they were to busy talking to each other no one was working so I guess that's wat took so long n never bother to apologize or give any extra points
My daughter had a fun time, so I suppose that's all that truly matters. However, both my daughter and I disliked the old, bland, rubbery pizza as well as their fountain drinks. We took a sip of every choice they had, and if it was carbonated--it was flat. Every choice from both fountains tasted as if it hadn't been changed/refilled since the place opened for the first time.
The pizza and games are better at Fort Fun (Fort Collins). Same games, but 30% of the ones at Chuck E Cheese's were broken down or powered off. An employee explained it was because their maintenance manager is out on vacation.
The customer service here is TERRIBLE. Not enough staff at the registers, most were were in the kitchen area doing whatever. Long wait to get ice cream since no one was up there. Food is mediocre and not even hot when it comes to your table. Won’t be coming back for a long time.
Food better. Played games.
My 2 year old loved it!
Rude, less than helpful employees. Everything is sticky or just plain dirty.
Great place for kids !
It should be rated between 4 and 5 stars and the server we had was awesome, I believe his name was AJ
Good for little kids. No play structure anymore
Overall decent experience. Unlimited play is very slow and machine errors made for the regular tokens to be the better deal!
I had a Birthday Party for my Granddaughter,They catered to my granddaughter's every whim. They made the day special for her. She is still telling friends and other family members it was the Best Birthday ever. The staffing were very attentive to our needs and wonderful. Over all a fabulous good time. Would do it again for my other grandkids and highly recommend it to other family and friends. Thank you again for making my Granddaughter's Day. She'll always remember it for years to come.
Management is unreasonable.
Service was great, but something went wrong with your pizza and wings. Pizza crust tasted off and wings were dry and no sauce on them. Not the best tasting pizza we remember eating here.
Pizza was ok and kids had fun but staff is really slow and disinterested in helping customers. Half the games would take tokens but then wouldn't work.
We enjoyed the pizza, kids enjoyed all the games plus they were able to get some small prizes with the tickets they won from the games. Overall it was a fun night out for us and the kids. Worth doing another time.
Very nice and very clean place for your little young-un to play. Great food loves the hot wings. Not crowded at 1:00 p.m. on Friday when we visit.
New games new rides new pizza choices a good place to take kids
Kids, and adult kids LOVE this place!
Service was very slow!! It took a little over an hour to get our food.
Great place lots of games open areas so you dont feel crowded food delicious such a fun time with me and my family
The pizza is good, the place is clean, and the children love it. The employees are always very friendly.
A few out of order games. It was crowded. Food was hot and fresh
The place gets crowded fast. Glad we went early enough to get some games in.
Great staff. Lots of games for both older and younger kids. My 1 and 5 year olds had a blast, so did their older cousins. Did not have food on this trip.
I like it better you get more for your money
Kid had fun, but it's pretty worn down and the carpet looks like it's turning into hardwood floors because it's so old. Most the games work, staff is nice, place is just "gross" like that dirty that no matter how many times you clean you can't really tell you cleaned.
Had a great time with the family
Enjoyed my Grandson and his 2nd birthday
A lot of differ probs with games and tickets.
Clean, friendly staff, lots of fun!
The coordinator for my child's birds you was a huge help. She made some sure the program kept moving forward, she gave our party the room and staff needed to make the service the best.
Games are always broken and spend all your money for a dollar candy prize. This place sucks
Not a good place for delivery drivers of food service deliveries wait times are horrible and so is service
We had an awesome time here today.
Food is bad. Games are ok
Love this place.. Adults and kids can have fun at the same time... Good prices. Not to high...
We had a ball the pizza is even better. Some machines wasn't working but the workers was on it keep up the good work guys
The staff is super friendly. The children love to come here. The quality of pizza is bland. Salad bar is pleasing to look at and taste good. I will still recommend this place to friends.
Nice for kids! Affordable...
What can you say kids love it.
My daughter's 2nd B-day was a hit! She got to dance with chucky and had a blast! Take extra $$ you'll need it!
I took a little boy for his first time it was great thanks chucke cheese
Had these most wonderful customer service experience can't speak highly enough of the great time my little girl had here for her birthday.
(Update): June-2018 had another great time with the family. The earlier you go the better. They did some remodeling and put a ton of new games in and took a bunch of the old ones out - looks really good!!! March-2018 Had a great time with the family. Went on a saturday around "brunch" time 11-1130ish. Started to get crowded around 245-3ish. Customer service was great, was greeted right away with a smile. The employee at the front counter was really nice and friendly. Answered any questions i had WITHOUT any attitude. Pricing is great (go with minutes instead of points - minutes are more worth your money) for 2 hours its $30+tax (mintues are unlimited play - points are like tokens). All the food was delicious and HOT and served in a timely manner. Ordered a 1-topping pizza its 25+tax 4 drink cups are included with multiple refills. Pizza was great. They also have stuffed crust pizza too. Also ordered the larger app sampler and it was great - came with wings, cheesy bread, fries, celery sticks, and regular bread sticks - also came with 4 sauces ketchup, marinara, ranch, and bleu cheese (cheesy bread was my favorite) cant remebered the price (if i had to guess it probably was around 13+tax). The bathrooms were pretty decent and didnt have that damp moldly smell. Have alot of games for all ages big or small. Careful not all the games give out tickets.
They shorted us on ballons for my daughter birthday no helium... No green chile...i will never have a party there again..
Pleasantly surprised! I've heard about Chuck E. Cheese's and it was "you don't come for the food". Well, I loved my endless salad from the salad bar and the pizza was just fine. Fast friendly service, cheap games for kids of all ages and very clean. Great place to meet up with the grandkids. We will definitely return.
Horrible change! You pay for minutes only now. No more tokens. Just a plastic card at a minimum of $11.00 for 30 minutes of play. Only one person gets the card,,, so you can't hand out a handful of tokens to all the children. Wonderland,, here we come!
Went to the post office next door but not Chuck E. Cheese. Maps is confused.
Still find the mechanism dolls super weird but the kids had a great time
Understaffed, buffet only had 2 pizza choices and both were almost gone waited a half hour and still no more what a waste of money
Fun for kids.Pizza is pricey.
We went here for the first time on yesterday. All the machines were broken either they would take your points and not work or your tickets would not come out . The ticket machines were even broken . The place did not look very clean . They were also understaffed . This has been one of the worse chucky cheese's that we have been too , it is also the smallest location we have been too. Will not be taking my kids here again.
Its amazing for kids fun games
Just what you’d expect. Like that they now have “all you can play” cards
There's 1 building only one building.
Lots of broken games which Is disappointing. Otherwise it's a fun place for the kids
Customer service awful you pay alot for a party and get charged for paper cups for drinks your order pepperoni pizza and get charged for the pepperoni you're thrown out in exactly 2 hours rush you through everything it was an awful experience and I will never have a party there again
Great fun and food for our granddaughter's bday!
Child oriented
I love taking the kids here abd we play for few hours but still have to buy prizes cuz they cost too much.. I think they should make their prizes more affordable
Perfect place for the kiddos. There’s a play area, some arcade games, a food area and a stage for the robotic characters to perform. Also great for birthday parties.
Kids had a good time but it got hectic after 3pm
I have visited many chuck e cheese's all over the West Coast and Texas. This is by far the BEST chuck e cheese that I have attended. With such great service I have had Birthday Parties here 4(x).
Really nice fun place to go !
Nice selection of games. Pizza is delicious! They have it "big kids" section, and "little kids" section.
Pizza was great. Place was clean. Kids loved the games. A little spendy to visit very often.
Happy birthday best place
Friendly staff, clean, but a little expensive to eat.
Great budget friendly place
Good food great prices kids had a blast
Definitely fun for all ages I'd recommend going early and staying for a few hours. It is fairly calm and you can do all the games
Great time for kids, had a small party & it all turned out nice.
Games were very fun
An affordable way to entertain children. Most all the attractions were in working order. The kids enjoyed the live show, too.
Kids always have a blast when we go! Tried the unicorn churros... Delicous!
I've been here with the kids numerous times whether just for the kids or for birthday parties. The place is always clean and safe. The staff is always courteous especially during parties which they are very at tentative. I really like their food other than the fact it's pretty pricey. I would highly recommend for clean, safe, family fun.
Kids had fun. We didn't order food.
The manager gave us a section in the reserved party section and I was so thankful for that. We got there early and had the mostly the whole area to ourselves. Very good time.
Amazing place really good yum
Better experience than I expected truthfully. The pizza was not terrible, the people were nice, and I was asked multiple times if there was anything I needed. Too expensive but the lunch deal they do seems like it would be more affordable.
Fun place for kids to celebrate birthdays.
The kids to go! Salad bar is great♡
Half of the games werent spitting out tickets. Photo booth paper was out for at least 2 hours and garbages were really full. Some workers werent the most respectful.
I was afraid that Chuck e cheese was going to come out and challenge me to a epic game of skee ball, that would end up going viral on YouTube and I be forever known for being the guy who lost to a mouse in Billings, MT!
Should give pepto, rubber gloves and hand sanitizer to every cistomer
My family loves coming here and now I'm bringing my grandchildren. Food is good too.
Not like what it used to be but definately something enjoyable to take the younger kids to experience. Kind of spendy and quite a few machines were acting up when spewing out winning tickets. The entertainment on the stage with chuck e. Cheese and his crew could be a LOT better and updated.
You can expect bright, glaring, colorful atmosphere that will most likely give parents a headache. If you are allergic to gambling and don't want your children ever to start gambling, don't give them an electronic pass full of credits. They get three stars because the staff does their job well. Can't blame them for teaching children to spend their money wastefully.
The staff was very attentive to the birthday party
Good pizza and wings. Sad though that kids these days don't even try to shake chuckie hand or take a picture all they care about is the free tickets
Good food, although pricey.. they have a decent selection of games, although a lot seem to be broken on a regular basis.
Super fun. My kids had a blast. Food was pretty good. I was a little disappointed that they didn't have a ball pit but overall good time.
Fun place for the kids up to 6 years old. Good pizza too!
One of the cleanest Chuck E Cheese I have ever seen. Moreover, all the games were functional
I was there for a school fundraiser and it was not great. First of all, only one person was working the register, and the line was very long and took forever. While we sat and waited for our pizza, we watched kids climb on the salad bar and grab food from it. We also saw a guy walking around with the back of his pants so low that his whole underwear were showing, several other parents were very upset, one did make a complaint. The soda area was filthy with a smooshed chocolate cupcake with blue frosting on the floor the whole time we were there which was about 2 1/2 hours. We also watched people that were waiting to trade in their points and since they must have been short staffed, people were just walking away with cotton candy and spiral suckers. One kid went as far as to reach up and steal a rocket football and start playing catch with it and then ran off with it. I asked an employee about the ticket blaster since I received some coupons from their teacher for our kids to use and the employee said he would find someone for it and walked off and never came back with an answer. It was not staffed well enough, and the staff that was there could care less. In all fairness, the pizza was pretty good and surprisingly the games worked well and gave out the tickets correctly, and our kids did have fun.
When taking my order they made a few mistakes and a few of the games took my tokens... Otherwise the staff were pleasant.
What can you say, it’s a Chuck E. Cheese. Great for kids, birthday parties and winning tickets. The pizza is not great but the kids love it. There is a jungle gym thing they can climb, slide and play it so it’s not just paid games. A range of games so it’s good for different ages. The seating section in the front still has the band (I heard nationally they are removing these?). My daughter loves it and we hit it for a few birthdays a year.
Staff is always super very welcoming and great with the kids! We had an awesome Birthday party here Host was great as always!:)
My kids and I absolutely had a great time. A bit pricey but it was worth it for the smiles and laughs from my girls.
New games. Some high paying games. Good management.
Pizza is gross and the place is absolutely dirty and disgusting. Everything was out of tickets or not functioning. I think we will stick with either the Amazing Pizza Machine or D&B.
My granddaughter loved it... Nice place to little kids n bday parties
The staff was incredibly friendly and welcoming.
Always a fun place to go with kids. Salad bar was great and the bread sticks, wings and pizza were good too.
Stuffed crust pizza excellent
nice place but very crowded and long waiting line. Took 46 minutes to get a pepperoni pizza, and it was not supposed to be a cheese crust. Expensive. Crowded. Tables were small and cramped. Took the picture between the crowds to try and show the games.
Great for kids, Of course. Food is..........not great, but staff increadible.
Great place to take kids
Fun games for the kids, ok pizza, and beer for the grown ups. What more could you ask for?
They truly made my sons birthday the best ever...
Good pizza and fun for the kids
Had such a great time"
You can tell they are struggling financially which is a shame. Maybe its not the place for little kids anymore but during the weekdays its a cool place to meet up with some of your goofy friends and have a blast. Wings are great and so is the pizza. If you are a hipster and want a cool place to hang out on a Tuesday this is the place.
Birthday Party, pizzas took long to get to the table had to move party to another small table to make room for the next party although there were 2 empty party tables, pizzas were very good
IT WAS AMAZING
It was fun.havent been I a long while....
(Translated by Google) Excellent very nice place (Original) Excelente muy lindo lugar
Updated system. All you can play time limit. Better selection of food than I remember. Still messy, but understandable with the amount of little kiddos running around. Could use a better selection of prizes.
So much fun and great games to enjoy! !!
We love taking our family to Chuck E Cheese's. There has been a significant change recently and I love it! The space now is very open which gives parents of older kiddos the freedom to watch and keep their eye on their kids from a distance. There also isn't a small jungle gym anymore that parents usually had to climb into to retrieve their small children, (which wasn't easy). My daughter is special needs and I just found out that on Sundays they have times where our special needs kids have the place to themselves! The staff there are really amazing. I love that we all have to be stamped to enter and our stamps are checked before we leave for the safety of our children. The cost isn't too high anymore and they have tons of coupons online. If you aren't going to play games or eat, admission is free. Some of the games appear to work when they aren't which is cool because our really little ones still get to enjoy it without having to pay for it. I love that everything is on a play pass card and it never expires. They have games for all ages and rides for little guys. Even rides for 1 - 3 people like the tea cup. The only downside really, (if anything) is their shortage on staff. And if you are patient, it's really no big deal.
Great time for the kids, ticket counting machines need work but overall a great time.
Best playing game one there game broken i tell one lady nobody fix it . They need more employes fire
Knowing that this is the only Chuck E cheese's in Omaha, managment should be on top of this place. VIdeo games are old and most of them are down or not working. The place is dirty and not well maintained, same machines same games, very sad seeing that this childhood place is literally going down. Here's some pictures of the games and the place.
The food was horrible wish it was better cause the kids like going there but they wouldn't even eat it
We had bought the unlimited play, and we tested to see if the pause worked because we had to use the restroom. After that we start playing and it’s a lot of fun I will admit. Our pizza arrives, so we try to pause our cards. It doesn’t pause so we go up to question. They tell us that you can pause it once. So they change 2 of the cards (we had 4 cards) to only have twenty tokens, or points. So we are left with barely and tokens, even though we had 32 minutes left of play. Overall not impressed
You only get 2 hours of play time for the birthday parties and they told us you can't pause birthday game cards. So make sure your kids eat before they start playing.
My girls love this place! So many games they can play. Good prizes to redeem from collected tickets. Food could be better, but still great place to be a kid!
Good place to take your kids to have a ball
My kids had so much fun
Kids had a Blast!!
Pizza was ok, staff looked and acted uninterested. It seemed there were more machines broken or out of tokens than ones that worked. Poor showing for my grandaughter and my 9 and 13 year olds first time there! Also, fix the Chuckie photo car! It's the only descent souvenir there.
Israel is very great with children. Very kind and goes a extra mile to make the kids smile. Also the lady in the front desk, Hispanic usually wears glasses is also very kind and respectful. They make the experience so joyful for the kids every time we go!
Salad bar was a mess per usual. I really dislike this place.
Great customer service and so much for the kids!!
I love all the games that I play and my sister lives so so much
Terrible food. Very unclean place last time we were there. Have not been back in years however.
We went there for my daughter birthday party and download chuck app for tickets. The manger wouldnt let us redem the tickets because he said we had to print them out but the app says to redem in store.
Always crowded and youhave to have a million tickets to get a semi good prize
Very nice place for family time and LITTLE ones a birthday party but be careful with the point machine when paying with bank card. My money was taken by CC and The machine did not dispense my 2 play point cards, and neither did the manager until I showed him my damn bank statement from my phone showing they took the money. Other than that it is a very nice place for family time
Very bad customer service on managements part, they suck and the food was nasty my kids didnt eat it. Never going again unless it the one on Chase.
Service was great, very helpful. My son enjoyed playing the arcade games, and they are Chuck E. Cheese games, not Dave and Buster games. The pizza was really good, something I really didn't expect. Great to take kids for fun.
Kids love the place pockets dont!
Fun to take my grand daughter too .
Kids love it. Service is super slow. Took us 10 minutes to get in because someone was ordering a pizza and nobody else working wanted to let us in. Games are way too expensive.
Pizza is getting better! Chucky still freaks me out...
Much improved since we visited last about 5 yrs ago. Updated games, pizza is better. Games are mostly 1 token per game now, so that is fun for the kids. They could improve the prizes for how much tokens cost! You basically spend $20 in tokens to get a $5 item... But it is mostly about the experience for the kids. Even my 3 year old still talks about Chuck E Cheese 2 months after our visit!
My kids love coming here, but I’m afraid we will have to find another location. The service is absolutely terrible. Each and every time, we are greeted and stamped, then make our way to the counter to purchase our game cards and pizza. I’m not exaggerating, every time the counter is empty. There is nobody there to take our order and purchase our cards. This past time was worse, because the “manager” argued with us about why there was no employees at the counter. And I quote, “I was in the bathroom and didn’t know my check out girl took her break.” It is unexceptable to wait 10 minutes in an empty chuck e cheese, after we were just greeted and stamped by another employee that walked away. The “manager” said, “whatever”. We’re not coming back.
Kids love it, the pizza is nothing to rave about. Even the prizes for the kids are expensive to get. You spend 20 on tokens to get maybe 500 tickets and a tiny tootsie roll is 30 tickets.
Had a birthday party here, it went well. Will visit again.
We were there from about 12:30 to 3, it says lunch buffet every day, not really true. My 4 year old had a good time, games are cheap which is nice.
Great friendly staff, lots of new games, love the unlimited play cards, need better prizes for toddlers. We love coming to this location!
The pizza took a while to get out but I was pleasantly surprised by the taste and craftsmanship of the product.
Wonderul staff and amazing family fun
Smells like stinky feet. Its hot AF inside. The employees need ti be trained better. Too many birthdays on one day so chucky didn't spend any time at anyone's party. He just walked out the door. Walked around the building and left. The only reason i gave it an "ok" because the kids had fun on the games.
Gets crowded around noon. But my kid loves winning tickets
Had a great time! Tho there was a child who got his head caught in a claw matchine That could have been bad.
Probably the best Chuck E. Cheese's I've ever been to. All of the games were working. The staff was also very nice also. The bathrooms were not bad and the pizza was surprisingly good! I will definitely come back another day!!!
Great staff, excellent service, very clean
I was horrified. I didn't see one worker that seemed to be happy to be working at this location. The place was a complete mess. This is a place for children to go to have a great atmosphere and their only thing in this facility that the children might was the games. Small children are closer to the floor and it is expected to have children and babies at this type of establishment the floor should be clean frequently. I pay $9 for a salad and the staff failed to refill the lettuce. My daughter down graded her package for her daughter's birthday party however she was charged full price of the larger package. I was disappointed
Fun place for kids, the food is good. I like that they have the card passes and you can buy an unlimited hour of play. The prizes leave a bit to be desired, but my 6 year old always enjoys them. The only thing I don't love is the ticket counter, it's super awkward to use if your taller than 3'5.
Had to check out the whole recycled pizza thing. Wouldn't have gone otherwise. Its not recycled I confirmed and ate lots!
So stop their already!, So Full of fun for adults!
Good place for kids
Such a good time for my 7 year old
Went here for a birthday party. It was lots of fun. There wasn't as much as I expected, but my daughter had fun. The pizza was pretty good.
It's Chuck E Cheese, can't expect much
. .Great. Place. To Play. At. Withyourkid
Nice place for kids just they need to remodel whole place.
A lot of fun for kids
Love the time cards for games
Love going right when they open not to busy and my 3 year old has a ball
Very good for my kiddos!!
Very clean!, organized, the manager is amaizing, excellent review
Had my little sisters bday party here. Pizza was great. Kind of small but it was actually alot of fun. The kids enjoyed themselves here
Totally awesome!
Loved it kids had a ball
It’s a little outdated but my daughter had a blast. Food is okay. Seems like other then the pizza everything’s just frozen food. My kid did not like her food and that’s not normal.
Money trap do not recommend this place not educational or fun just louring you with machines and only give 2 or 3 tickets for gift at most doesn't matter how much you spend gifts are no more then one dollar or two dollar worth with gifts tickets you earn. I will not going to go this chain next time is my shame feel taking advantage and waste my time and the money
They were either understaffed or just scheduled that way. If it wasn't for the good customer service, even though there were extremely long waits and horrible food. They would have not gotten any stars. There weren't any parmesan cheese or peppers out on the tables for pizza or asked if we needed any.
This place is so well designed. It is SO much fun for kids. I am normally a rather cheap person, so the prices initially scared me off, but the kids have so much fun I think it is worth it once or twice a year.
Only good part was the dipping dots, and the water. But even then the water was just a tad too warm. Too many kids.
Super fun place for grandkids
Great place to take the kids
The food is disgusting.
Great service, good food and amazing hospitality.
I love the pizza! Oh and the kids had a great time playing games. I like their security they stamp you and every child to make sure they won't leave with anyone else.
My kids go here every weekend they love it
Good for very little kids and the pizza is not as bad as it use to be.. buy it's still not good food. Lol
Initial email thread ifx phone over p poop lol ppp got dressed and went to the group only in a few minutes if you want
Sloppy service and when u need security guards at a Chuck E Cheese it's no place I'd ever take my little back too.. And only had to give it a rating to post
Staff needed to be asked to clean table, no ice in soda fountain, several games out of service.
Ghetto and parents let their kids try and mooch off other kids playing games once their child’s play card expires.
my kids love this place just make sure you come when there not to busy it can get kinda crowded
Get the online coupons. My children enjoy their day here and i dont have to spend much.
Most machines work but some don't. Staff is friendly but they're always understaffed. One person to take orders and get cards loaded up with tokens and always one person getting prizes. Lines are long because of this. It makes for an unpleasant experience with young kids all excited to get going and they have to wait 20 minutes in a long line before even getting tokens then wait another 20 minutes to finally cash their tickets in. My kids love the place which is all that matters, but my head explodes whenever I come here. Increase the service staff and it would be a pleasant experience for kids and parents.
Pizza and salad bar were great improvement since the last time I visited a Chuck E Cheese
It was busy very busy kept busy doing stuff at all times they know how to make kids feel good that's a fact
Enployees are friendly. Clean but not as updated as the other ones.
Great food and place to have fun
Had to wait a long time twice for tickets employees were not doing anything trash all over the floor the manager was outside smoking a cigarette or hiding in her office would not talk to me a lot of games were out of tickets 5 or 6 games were down I feel I need my money back it was the worst visit ever that store needs help bad an fast place is a joke an Chuck e cheese didn't even come out not on ice while we were there an we were there for 2 hrs something has to happen or ppl won't go anymore no one at the door to leave just a horrible time card didn't work an no would could tell me why
Lots of games for both myself and 7 year old son to enjoy. Love the new swipe card feature. Only thing that bummed us out was that there was no buffet option since school was called off that day.
Nice location. Staff is friendly
I like that they finally took some of the old games out and got new ones. They just need to sanitize and clean their foors and games better.
Great place to have birthday party for younger kids. The pizza n salad bar was awesome. Loved the green chili pepperoni pizza. The kiddos enjoyed playing games.
Great place for kids birthday parties yeah. There may be a few machines are out here and there but what do you expect when you got a lot of people or kids come in there and going having fun and going crazy like they should
Michelle the (staff) was so friendly to my family. She Greeted my children with a smile and a warm welcome. Thank you Michelle for making our visit to chuke e cheese a great one!
Nice people super expensive
Definitely lost it’s cool chucky cheese feel. It’s more or less a place to get greasy food and bacteria but the games are fun.
Great fun for the kids!! One of their favorite places. They love when Chuck E comes out to dance with them! Food is decent too.
Kids Birthday party. They did a great job. It wasn't cheap, but he loved it. Place is LOUD. Reserved a small area, brought our own cake. Pizza isn't terrible. Kid loved it, that's all that matters. For 25 bucks a kid, you get unlimited games for 3 hours. Let them go nuts.
This just isn't the Chuck E. Cheese's I remember. Being an adult I'm not going to poo-poo the place or employees be wise this is just a kid friendly place w/o arcade games I'd be interested in playing. Games of luck/chance to win tickets to redeem for cheap toys and candies. When you purchase your play cards, it's my belief that loading time is better than loading tokens. I didn't eat here but the pizzas I saw looked good.
We have come to this location quite a few times and we usually have an issue with our food order. Today was no exception except this time they did not correct their mistake. We ordered a traditional medium and traditional personal size pizza. They ended up handing us a thin and crispy crust for the medium and a traditional crust personal pizza. When I went up to the counter with my receipt which showed our correct order, the young lady who was supposedly the manager (Sabrina I think) said that was their traditional crust and refused to correct their mistake. When I asked for the managers name, it was suddenly someone else named Becky. When I asked for Becky they said she was there but would not help out customers. Sadly the incorrect crust wasn’t their first error of the evening. We are part of their rewards program and were rewarded with a personal size pizza. They ended up charging us. They ended up giving us the difference back in cash and the cashier learned her mistake (hopefully). This place is great for the games but do not come hungry. The last time we came we were given bad pineapple on our pizza. A time before that they left the wrapper that comes under the pizza and served it as such. You have been warned about the food.
Took my son last week around 2pm. Best time to go, only about 10 other kids there. The two female staff members were smiling and friendly. Didn’t eat, just played games. Game area is kinda small but it is what it is. Will return!
Our visit to Chuck E. Cheese was everything we expected it to be! My great grandson Cyrus had the time of his life for his fourth birthday party
I'd rather go to pizza machine. People here are slow and lazy! Need to be cross trained to learn everything instead of just standing there only knowing how to cash tickets and stamp people. Last time i come here smh
We took our great grandson yesterday. He had a great time. I thought it was a little pricey. The place was clean and the employees seemed nice. I'll do things a little differently next time. Still a good experience. Bobby B.
This place has changed. It's been many years since we've been and though we miss the indoor playground most other things have improved. Most notably the food. It's family friendly, clean, brighter and opened up.
It was fun. Food was good and I had a great time.
Awesome time celebrating our granddaughter, "Amiyrah's" Birthday at Chucky Cheese.
Kids have wonderful times. Parents and grandparents also can enjoy and be comfortable. Very well kept up and clean
It's a great place for the kids to release all that excess energy... Somewhat like an indoor park...Very, commercialized, and it costs money for just about everything... As a special treat, or excellent place for Grandparents, to spoil the grandkids...It is a relatively safe, secure, place where children can experience limited freedom...With limited supervision... This world is dangerous, but Chuck E Cheese, is relatively safe... Food, drinks, arcade games, with prizes, and lots of energy burning activities...Where kids can socialize with out traditional expectations of adult conformity... Please thumbs up if you like this review...
Had a Pepperoni pizza "EXCELLENT!!" and cleaned there carpet last week, Fun place and supper friendly management, Thanks Mike...Craig
Everyone was so amazed about how many tickets they had. They even had new games. We all played it, so I give this place 5 stars. What about 420 stars?
Not a fan of these places to begin with but we went on a Tuesday for lunch due to my son getting reading rewards. The lady who took our order allowed us to use all the rewards on the card at same time. She was so pleasant and helpful. And so patient with the kids when they were picking out the prizes. She made the experience worth it for me as a parent. A couple of their games didn't work quite right and pizza is basic but the kids enjoyed it and that's what counts.
This place has gotten way better over the years still wish it wasnt so fricken expencive
Fun for the kids, menu has changed. Food is slightly better than it was Prior. But hey it's for the kids right! Plan on spending a pretty penny.
Had been several years since my husband or I had been here. We were surprised by the cleanliness and the game options. Pizza was crisp and flavorful. We were pleasantly surprised.
Miss the games that use to be at these establishments as a kid but my gfs kids had a freaking blast. Will def be going again. Oh and the fact that we can get card with time limits instead of credits, GENIUS
Salad bar had brown lettuce and rancid Mandarin oranges. When I told the manager all she said was sorry. No offer to credit my bill. Many machines not working. Kids had fun but I won't be eating there again. Both my husband and I are sick to our stomach from the food.
Chuck E Cheese is definitely fun as an experience trip. Expensive so plan ahead. With young children I would advise buying the cards for a certain number of games instead of paying per amounts of time since it can take little kids quite a bit of time to go from.game to game. Food didn't seem high quality but it is kid friendly and there was a salad bar. As a parent I loved the photo booths!
Usually clean. Good customer service. my three-year-old daughter has a blast here. I wish they had tunnels like the other locations. I really like that Chuck-E-Cheese offers sensory play for autistic children! Super cool!
Well your kids will love the games and the pizza.... they will leave with a smile on there faces....you will spend a ton of money on games and pizza. and the pizza is meh, the salad bar is nothing exciting.
It has certainly improved over time. The pizzas are actually pretty decent now. The games can be by time or per token which is a big Improvement. The store is clean. It is bright and an abundant amount of games. We were there for school fundraiser. Overall I was impressed.
My jeep granddaughter had a good time
Go every year. Great for the kids & friendly staff.
Fun time for a birthday party. However the bathrooms were absolutely horrible. Worse than a Porto potty... It had a horrible stink, wet floors and so unsanitary. I could only imagine how the back area looks.
The kids had a blast! Good variety of games and prizes. Would recommend this place
The games r fun when they work I had to find someone to fix the tickets for like 5 different gamea
The kids and I had a great time here. I was able to find a coupon online for them to play all the wanted for an hour and I was able to relax at a nearby table. It's all very open, so I could sit and relax, while watching them safely play. The staff was very helpful when a couple of games were not working properly.
Great prices and deals for the birthday party my sister planned for her son! The staff also made my nephew feel extra special for his day, asked him tons of questions about his interests and his favorite games. The staff even took the time to speak with the guests and make sure they were having a nice time. My guess is that the birthday party staff do not get paid well enough for the type of service they provided! Had a great night and would recommend it to others for a birthday celebration.
Very friendly staff
Another place my grandson loves.
Very clean, nice staff, great games. My son and I came here from out of town while we waited for our hotel check in time. It was a great place to wait and have fun. My son really enjoyed it.
Cool new games updated looks good
Very dirty and the machines were either not working or out of tickets.
Very clean..only 1 standing chuckee animatronic tho...not the whole group like the older chuckecheeses
Love coming in the morning! I have had my children's birthdays here and they have always had a great time ! Love the veggie pizza !
Great Place to entertain kids of all ages. My one year old and six year old had a wonderful time. Nice place to play when it's too hot outside for the park!
Good place for the kids. Need more games at this location, but overall it's not bad
They need to add a little more to the birthday packages for the price, we also had a manager that was very unpleasant and uncaring.
Always nice and clean... It was too busy either
Attended a children's birthday celebration midday. Hosts are very attentive and polite. Kids made to feel special. I really appreciated the greeter insisting they see a mother's stamp and waited while they found the stamp for the baby carrier (as it should be...safety first!). Way to go. Pizza is okay. Salad bar is better than average. Kids have tons of fun.
Too much fun for kids
The kids always have fun at places like this.
Went for my 5 year old cousin’s birthday. We had a really good time. The place was clean, and there was germ-x stations around. Even the bathrooms were clean. The pizza was good, and they had a nice salad bar. Even had beer. The games were fun, and they use a card-system instead of tokens. We really enjoyed it.
Thay did not get a good amount of tickets and the prizes were chep, but otherwise it was great, the birthday partes were great as well
Staff was awesome! Establishment was clean.
We were here for 2 hours or more and the band never played once and over half of the games were either out of order and/or didnt have any tickets in them. My 5yr old didnt have much fun at all. I will not go back to this Chuck E. Cheese location again.
Great family fun
It was okay. I went on a Saturday and it was really packed the lines were really long. The cashier had okay customer service skills. The tables were clean they served us our pizza right when we got there which was good. Nice place.
I love Chuck E Cheeses and this one in Kent is one of the best in my experience. Friendly, helpful employees and a good variety of games, and lots of them. We celebrated my son's 11 birthday there, we couldn't afford the full Chuck E Cheeses party this time but still had a great time plus they let my son and I shut the place down,going past closing a bit while they cleaned up, we left without them ever saying that we needed to go and not once giving us a dirty look
A nice friendly place to go with my kids
Nicer than it's been a long time. The staff were all friendly, helpful and patiently answered my questions because I had not been in a long time.
The pizza was excellent! However, so many games were broken! It's really declined since the last time i was there. So sad.
Broken games, increase in ticket cost for prizes, claim there are "cash only" prizes... Since when?
Games kept malfunctioning and doesnt seem like location is big enough for people was rather packed
Had reservations - granted it was Saturday afternoon and expectedly busy - but even with reservations was asked to wait and no one ever came. Finally seated our party which began 25 minutes late into our 2 hour allowed time. No appeasement was offered of any kind. With the rush business on a Saturday they were understaffed. A bit chaotic. Kids working there were kind and did their best but need more management visibility. Once we were attended to the party was good. Multiple games broken and not being serviced. You don't expect white give service - this is Chick E Cheeses... But paying $200+ for 2 hours over 20% of which was lost due to delay, c'mon guys.
Very good service
Not very clean
There food is over priced an the portions have shrunk. Not impressed anymore with their food.
Great place to take the kids to burn off some energy! Friendly, helpful staff!
Alot of the games were not working correctly or giving tickets. Buffet is very small compared to other Chuck E cheese I have been to
Kids never get bored good pizza and even fun for adults
It's not the same as when I was kid. The games all looked more dull and "kid friendly" and the pizza wasn't too good. The service was good though, no issue with any of the staff, they were somewhat enthusiastic and had a friendly demeanor.
Nice space and full salad bar.
It s great place for children to go and eat,have party, play and just be child.
Great Birthday Party was a blast
Staff was great tonight, salad bar rocks! a great way to have a little Friday night fun with your kiddo.
Not very fun for toddlers. Was expecting an indoor play area/jungle gym like in the commercial or at other locations, this site does not have that. With that being said, this location has a very sedentary atmosphere which is not ideal for an energetic toddler's needs. Pizza was okay. Toddler did enjoy some of the kiddie rides.
Lots of good food and fun entertainment
It was so fun
Its great but why did u guys take away the slide and things? But orher than the its great!!
Clean, cute place for kids. We will be back again for sure.
Don't eat there, way over priced.
Always a fun time for tiny humans. It's nice on week nights, it wasnt too busy!
Took my granddaughter to Chuck E. Cheese for her birthday. The kids really enjoyed being there and it gave me great joy to watch them. The staff were very accommodating and very friendly.
Chuck-E-Cheese in Billings would be a good place to take your child if they were preteen not a super fun place for smaller children only a few games suitable for smaller children and most of them are difficult for children under the age of 4
It's chucky cheeses, so expect to pay a little extra for quick food. But service has always been good and polite. When you have kids banging on arcades every day they will break, but the staff head always been quick to remedy it and provide reimbursement of tickets or points.
The pizza was good the birthday cake was good a little noisy but it's for kids so.
Had a great time with our children. Food is good prices aint so bad.
Lots of games and fun..Kids enjoyed well
We had fun
Experts at not losing children since the 1980s.
Affordable fun for kids and family. We came for my nephew's party and it wasn't bad. He had a great time and so did the family. It was pretty cramped in there though. So many people and so little space, like they tried to cram as much as they could unto the limited square footage. So it was a little difficult when it came to tables and seating after our party time ended and they had to immediately move us out for their next party. Despite how cramped it was in general it wasn't bad.
It's a great place for young kids like 8 and under. They now serve adult food...also some alcoholic beverages. It helps trust me.
Best pizza ever! I've noticed the machines are changed out frequently. Love the lunch all-you-can eat buffet. My go to with decent beer options too LOL
Very fun and kid friendly. And chucky is very entertaining. Love taking my son to this location.
My kids have fun here but honestly they need to upgrade on their prizes. Sad how we pay all this money for them to get nothing but tootsie rolls and lollipops when I can go to the dollar store and buy a whole bag. U got to have a million tickets to get an ok prize. Other then that it's a fun place
Loved it my kids had fun can't wait to come again
Kids had fun. I dont like how the tokens are sold now. You buy tokens or min cards. If you dont yea the min cards they expire the same night, not reusable.
My kids love it
Had a great time. I really appreciate the healthier and gluten free options. My daughter lost her favorite toy and the staff were really helpful and nice about it, someone found it two days later and they called me to let me know. Needless to say Chuck E. Cheese's is one of our favorite places!
the games are fun and the people are nice
Was super busy. But my granddaughter had a great time.
Good
Michelle the (staff) was so friendly to my family. She Greeted my children with a smile and a warm welcome. Thank you Michelle for making our visit to chuke e cheese a great one!
Not too crowded. Good pizza. Updated games. Better than the Beaverton one.
Its a great blessing for the family and grandbabies
It was fun, the timed card deal was a must since everything is pay to play, it was very busy and still fun and the food was better than I remember
It has improved greatly by offering a one-hour card to play games for a good price.
Always a go to for the kid's. Great service. Fun games.
Wife and I took kids here today. While we were out playing games they came by and cleared our table which still had half our pizza on it plus all 4 of our drinks. When I asked the mgr about getting a refund for our pizza he said not with out our reciept. Which was on our table with our pizza and drinks and was also tossed out. He still wouldn't help even though the cashier said she rang us up and told him what we had. Asked for corporate number and recieved a bunch of attitude from him way to go mark H. Way to provide guest service. Will still be calling corporate
Great place for kids, good pizza, and cool!
[Feb 3 2019] In my opinion, I see so many hateful comments. Especially the ones whom say they won't come back. I am really glad there are more staff. The salad bar is always being checked and filled. The garbage is being maintained. The games are being maintained as well as the ticket munchers. Party Hostess's are hustling. They are always checking on customers. Merch and Kid Check Maintained. The floors are always being swept. Kitchen is always maintained and co-workers are lending a hand. We apologize for any delayed orders. Overall, way better job now that there's more staff. I am proud to be working there. Everyone does an amazing job and we are glad that you guys chose the West Allis location. We are all happy to help to make sure you get the best expierence. I can agree that prices are too high but email Chuck E. Cheese and let them know. Parents and kids matter! Thank you.❤ If you guys have any additional questions, don't hesitate to ask anyone whom is working. I also recommend to Chuck E. Cheese... The vending machine drinks are the only spot I see that is ALWAYS messy. It needs to be maintained better.
Fun for kids but filthy. Sat down to eat and saw a dead spider in the window sill. Upon further inspection for his live counterparts I discovered his web which was covered in dust so you know it's been there for weeks. Disgusting. Just saw a teenage employee use a broom to get napkins off the table. Same broom with which he is so diligently sweeping up objects off the floor. Yuk!
Lots of games and fun, but info online said 930 close time...really 9pm FYI.
My kids had a blast. Place was clean. Needs more staff though.
My kids love it here not as busy as other locations
Loved the place. Kids enjoyed the fun of unlimited play.
My children had the best day of their lives here, even more than the amusement park w just visited. The 2 hour unlimited game card was a great deal they must've played a hundred games each, and the excitement they had collecting the tickets was priceless. Well worth the how drive we had to get there, we'll definitely be back soon!
Great service from the Birthday party host.
I had a great time. I'm a bathroom person the restrooms were really clean
Me and my 17 year old sister were going to take our little cousin who was begging to come to Chuck E Cheese. So we took him and we went in and they asked her age and said 17 and you had to be "19" to play games. And we had to leave and our little cousin was crying the whole way home because and 17 year old can't be let in to a childrens place.
If you have kids, trust me...they will love this place!
Pizza was greasy most of the games don't work properly waste of money
Amazing place, great tasting pizza, I would rate 6 out of 5 stars for how good this place is
They have changed the games to a point system or minutes and it sucks now. The kids don't know no better and keep sliding their cards and it just keeps taking away their points. It's a big RIP off now. I liked it when it was a token per game.
Love how my cousins had a blast here. Food was great also
Loved. But some games need to be fixed.
Terrible service and don't have enough staff member and the food very expressive and takes too long. I asked for two extra large pizza and they'll very small. Well I ended asking for my money back.. not recommend.
Great atmosphere for a kids birthday party. well worth the cost and we had a great server in Nikki (in case any big shots read this). fair warning, though, they didnt give me the opportunity to tip off my card, they said they only take cash.
Very busy tonight took my son out for his birthday he had a blast salad b as r was awesome
I went there for a birthday party it was fun
Pizza was good. Service was extremely slow. Took over an hour for them to bring out the kids birthday cake that simply was pulled out of the fridge. Didn't put the topper on that was paid extra for and just in general seemed to be very disorganized.
Far cry from the last time I was at work Chuck E Cheese. Pizza is wasn't bad, staff was on point and friendly. Great deal for kids bday parties.
Love the security measures, food is great too.
Had to be the worst of them all most of the games not working, only one person at register, none of the employees know how to fix games, spending more time in line than having fun with my kids. Did not have fun
Much better than the Greenville chuck e cheese! Cleaner, nicer staff, salad bar has everythinggggg and its very fresh! Went on Saturday night and had a blast with my 2 and 3 year old. Plenty for little ones and for adults. Keep it up Spartanburg!
Great place to being the kids
Went with my little sister as a back to school present. We went on a Wednesday afternoon, which was surprisingly busy! However, the place was very clean, and the staff was fairly friendly. We didn't eat there, but the multiple families who were eating appeared to enjoy the food. My only complaint was that the animatronics were in an unfortunate state of disrepair! Many of their cosmetics were torn and falling off, they looked like they needed a good combing, and several of them had broken mechanisms; Helen had one eye completely closed the whole time, and was missing the lower half of one of her pigtails, Jasper's head was stuck looking at Munch, and you could see his animatronics through a tear in his sleeve, and Pasqually's head and face didn't move at all besides his eyes. On top of this, their movements were so loud you could barely hear the music. They clearly need some maintenance. Obviously, they're very old animatronics, but a little bit of TLC would make them look amazing! There's not much point in having animatronics if you won't take care of them, and while I hope they stay, I also hope they get fixed up. That's why this review is a three rather than four star.
A blast from the past have not been in years was able to make the best out of a little no entry fee just the amount of tokens needed to play you can also get a packaged deal for food and tokens included all too miss would be the sliding down into the ball pit and. chuck e coming out to greet the the little ones
Great for kids and grownups
The staff is very professional and friendly.
Clean, staff is nice. Decent amount of games. Still fun for the kids
Great place for anyday to go have pizza, and there's coupons online.
Fairly clean and updated. Games are fun and use pre-purchased cards. Was very warm in the seating area but fine in the game area. Pizza was better than expected too.
The kids had a great time. It was clean and I like how they make sure your kid leaves with you.
Because when I was there there was low on customer services and a lot of games where out of service and on top of that they were not even trying
Always have a great time with my daughter
It just wasn't the same. Alot has changed and it was just BORING.
My kids had fun. Fun games. Service sucked and a couple workers had attitudes. But establishment was clean.
Spend a fortune had a blast
Wasn't very clean games were very loud and the only worker there wasn't very friendly
Great for family days!
Michelle helped us with our sons birthday. She was amazing!!!!
Staff was great. Lots for the kids to do.
This place is really going downhill, a lot of rude customer service and I've noticed this is a place where parents seem to go on visitation with their children. You always see other parents being followed around by social service workers which is kind of uncomfortable. Also a lot of parents getting drunk and acting loud and rowdy.
My kids love this place a lot.
The crew were very friendly, margherita pizza was very tasteful, and the mozzarella pizza was very cheesy.
Friendly staff, clean environment, we had so much fun playing games with our 6 year old!
Its a great place to take your kids. Which is probably why its always packed.
Great place for kids and they love the new games.
Great place for the kids
This was a terrible experience. I used to go here when I was younger and it used to be great. But now half of the games were broken or wouldn't give tickets. They use swipe cards for how many games you can play and it makes you pay with one before you could find out that the game was broken. So you ended up paying for a play and not getting to actually do it. Then when you actually did have tickets the automatic ticket counter would stop halfway through counting them and people lost their hard earned tickets. All to say WAY TOO EXPENSIVE DONT WASTE YOUR MONEY!!
Great time with kids. Top of the line
Wash your hands often at this place. It is a germ hole this time of the year. Games are fun for kids and adults. Food is expensive. Do not buy so they lower their prices.
The only reason I come is because my 3 year old likes it. The employees never have their act together. You have to walk around looking for them for 20 min because they all hide in the back not wanting to do their job. Prices have went up twice in the past year. Shotty place for the price and service.
Great place to take your kids
If there would have been a negative star then this location deserves it. One of my worst. Staffs are ok but looks like management has a serious callous attitude towards customers. I spent 600 bucks for my son's birthday for 21 individuals. But it was seriously ill managed . Staff were complaining about the crowd. They why do they book additional guests ? Just to collect money and forget? They were totally lost what to do next . They have hired school kids and they were highly insensitive and lackluster and rude. I had to do it here as there are no other locations. I have seen chuck e cheese in east coast but nothing can match the bad service as this one. Please avoid.
Fun place for the kids
Would it be weird to go here without my kids? Maybe, but this place is pretty cool. It beats going all the way out to northern VA to go to Dave and Buster's.
The place tends to get really crowded. You literally have to be on top of your younger children, otherwise you can easily lose them in the crowd. I love the way they changed the coins system to a card system, that you can continuously add more to the card. The pizza is ok, honestly in my opinion, the Supreme is the only one worth eating. Really great for birthday parties. You never have to reserve a spot, unless you pay for the expensive birthday package.
It's fun and 1 good thing is it's not pack and you get 100 tickets on every game
Children run crazy. Pizza better than I remember but not what we come for....
Granddaughter first Birthday
My son had a great time and i hadn't been there in a longtime
Great place for kids and teens! And employee Abby is super nice and helpful!
Love the change to cards instead of tokens.
Awesome place to take the kids
Great new hand bands for kids to play with for unlimited fun.
This 2 star review unfortunately goes to most patrons who let their little ones run a mock. It makes it harder and unfair to small kids and parents with small kids to enjoy the arcade. Overall experience is frustrating because some older children either hog or play to rough for the small ones.
Fun place for the kids
We had my daughter's birthday party here! We had a blast! The Pizza was cooked to perfection! The birthday child receives a card with unlimited game play which is fairly new perk since our last visit! Also they updated with many new arcade …
Great atmosphere for family fun. The dining and game area was clean, employees were helpful and friendly and the food, although overpriced, was good.
No one got into a fist fight while I was there. There was a sign on the front door excluding weapons from the property however. Also, some bratty kid with a lung infection kept coughing chunky green glop all over the place because his parents couldn't keep him home, or teach him to cover his cough. I really enjoyed the root beer that came with the pizza we ordered. It was very strong like the machine was mixing too much syrup or not enough water. It was the best flavored root beer I've had in a long time. Pizza itself wasn't anything amazing, but it wasn't bad either. The crust had an interesting flavored oil on it that was enjoyable, but ultimately unremarkable as I don't recall the flavor of the oil. The girl serving beers was presentable and had excellent customer service. The guy at the door doing the kid check was very thorough and made certain my kids were mine and that the lung butter boy did not try to follow me. The young lady in the mouse costume has to deal with bratty monsters all day and doesn't deserve your little special unique snowflake monster trying to kick, punch, or trip her. She does however make it appear that she enjoys hugs from children while wearing a giant fur coat. Overall the employees were all super amazing and any lesser people would have lost their minds working there with a bunch of brats all day. Lots of parking was easy to get to and conveniently located just off SR500. My kids favorite game was some circular flowing water game that had different size and colors of floaty plastic floating in a circular stream to be extracted by a robot claw arm and dumped onto a scale to be weighed for points/tickets.
It was okay. Gluten free pizza was good. Staff tried.
Cheesy at best....
My son just loves Chuck e cheese...but they definitely need more staff!!
Good for kids 12 and under
Granddaughter had fun.
Lots of fun kid friendly
I feel like the food is a little pricy for a family of four but worth it bc the kids have so much fun!
Had good birthday. All staff were nice.Chuck E. was cool. All the kids danced. Had a great time. Thanks for your hospitality.
Good service
We celebrated my daughter’s birthday the eve of Christmas Eve and had a blast. If it weren’t for the fact that my husband and I were sleep deprived we would have probably stayed longer than the 2 hour all you can play. The staff made my experience what it was, they were attentive and yet gave us our space. My parents live in that area and I intend to have as many parties
Great place for the kids to run off energy
They closed down the buffet too early. The games are for babies
Kids had a blast. We got the 45 min card and won 584 tickets
Great staff, fun place and pizza was good too
Bring your wallet
lots of fun!!!
The food is wayyyy over priced. Especially for the quality. Buy kids love the games. The pay as you go instead of tokens is nice. Service could be a whole lot better.
Not my cup o tea
Fun
Very fun
Good place for the kids to play and have fun. I would not recommend eating there. The advertize lunch buffet bu that leaves a LOT to be desired. It took over 30 min to get a kids meal of chicken nuggets and fries. We got it then only after standing there waiting for them to be cooked. The charge extra for the beverage that should go with a kids meal. Still, the game area is much better than the one in Raleigh.
Had super fun
The lady working the register just seemed like she did Not want to be there, and quite frankly she was a bit rude. Even when she was helping another customer. The reason for 2 stars is the manager guy was accommodating and willing to work with the customers.
Food isn't great, atmosphere will drive you crazy if you're an adult, but my kids love it, so I'm sure we'll be back.
It was sooo much fun my grandson won't leave
Great place for the whole family!! Pizza is wonderful once again , and the staff is always available to help out!!
The pizza is very dry but I'm assuming it's not about that it's about the games in the kids playing around LOL
We had an absolutely phenomenal time here. We booked a party for my daughter's 6th birthday. We got the mega superstar package. We ended up needing more pizza. But we bought cake and dippin dots for the kids. Everything was taken care of for us. All we had to do was show up and have a great time! Highly recommend this place for birthday parties.
Overpriced. Slow service. Pizza tasted like cardboard. The kids liked the overpriced games and dancing with the mouse
Great place for the kids to run off some energy. And trust me so will you.
Only 4 stars because I had 2 different games cheat my kid out of tickets.
Wasnt to bad
Had a great time with family Birthday for 5yr. Old grandson
Poor customer service skills I wouldn't return to Chuck me. Cheese nor would I recommend Chuck-E-Cheese to anyone. Service on Thursday July 29,2019 was very very poor, rolling the neck, smacking the teeth, getting smart for no reason telling my daughter she couldn't come back in Chuck be cheese i tried to talk to the African American lady but she was still being rude so I asked for a manager little was done,this how customers are treated this is suppose to be a fun place for kids instead it wasn't just ghetto unprofessional service I will take the drive to the and spend my hard earn money to the pizza machine instead of returning to Chuck-E-Cheese where I know my kids n grandkids have be respected n customer service is a plus haven't been there but I will go her great things about it the pizza machine of course. I feel so hurt and so disrespected my daughter and grandkids we're really upset and was ready to go to go because of the customer service you would think that one that has a job in that type of environment Chuck e cheese would know how to handle herself but that's not the case. I wouldn't even give Chuck-E-Cheese a whole star I wouldn't give him a half of a star just because of the customer service. I even try to talk to the manager that day on duty nothing was resolved it was like okay let it be. Hire people who want the business to grow and who who has great customer service skills especially working in a kid business that's supposed to bring joy and happy memories that will make someone want to return and spend their money instead of losing customers in getting little kids upset. You're supposed to be in the business of bringing customers in not pushing them away. I can't say it enough but customer service skills sucks and I'm very disappointed. Sincerely, Ramona Owens
Great for kids.
Fun place and great staff. We take our kids here often and they always have a great time.
Was there for a bday party. There was a deposit paid for the items ordered. When we got there we were told they didn't have the ice cream we ordered. They also gave use cards for the amount of people that we thought were coming to play when we told them we didnt have all the guest and the cards were never used they told us we will still be charged. We also ordered the extra large pizzas and when they brought them out they were tiny.
It's a little smaller than I expected. It was clean, everything was working, and the staff was nice.
Great games, friendly staff. Variety of games for the young one to enjoy as well as the adult
Took my grand daughters today the lady at front counter was so rude I almost left. I asked a few questions about how the cards worked for the games and she said to read the menu. I had to explain to her I know what I wanted to eat I just wanted to know how the game card worked. Will probably not return
It was cleanly, birthday staff seemed attentive from what I saw, and they have a fair amount of games (for all ages) but machines kept taking points off of cards and then not working. Unbeknownst to the staff, young children were roaming about without supervision and I personally had to help a few kids find their parents.
Our kids enjoyed it, but their could have been more staff so things ran faster & smoother. Could be cleaner. Expect it to be packed on a Saturday.
Pretty decent place for kids.
Looks mostly like Slot Machines.. Very Crowed with Birthday Row after Row Parties
Food sucks and very loud place
My grandson's love the Chuck-E-Cheese man he's so affectionate with him
Terrible. I went for a birthday party and was greeted by rude staff. We spent over 100 dollars for food and when we went to get it it was ice cold and poorly put together. I asked for the pizzas to be remade and was threatened. The police were called by us and we got put out for wanting a refund. Long story short I would not recommend spending a dime here. My nephews birthday was ruined.
Birthday party. Hey, it was Chuck E. Cheese...
Haven't been to one since I a kid myself and now we have a kid of our own. He had fun with all games but most are gambling type games it seems but he still had fun. We went and bought the buffet thinking that would be good for a quick in and out but they barely had any food! Once we settled at the table, we went to get some pizza and they were out. Then it was just checking back frequently for when more would come and when it did everyone else was waiting too and so then it quickly disappears again. Not what I had expected and I guess if we go again we'll order a pizza since the wait time would probably be similar.
Kids loved it, to over priced for me
We had a great time at Chuck E. Cheese's. They have the option to pay for unlimited games for a certain time frame rather than paying for a limited amounts of credits. Because we had unlimited credits, we got a lot more tickets! #games
My son had a great time!
Wasn't crowded at all. The kids had a great time.
Really fun place to spend with kids. Will definitely visit more and more.
Chuck E. wasn't very friendly. The characters weren't very interactive throughout the visit. Kids had more fun in the climbing tubes that were free than the games and fun card paid for.
My son had a BLAST....I can't believe he didn't even wanted to go home hahaha
Great staff,clean and alot of fun
Very clean place. Fun and friendly employees. Nice place to eat and act a lid again.
A great place for the kids for the day. But they still need to work on something see adults to keep busy
My 7 yr old son had the time of his life!! He played for over an hour for only $20!! Awesome atmosphere cool games and fun stuffed chuky e. Cheese toy to take home with all the tickets earned playing games. We will definitely go here again.
Needs better coustomer service waited hour and half for our pizza.
I had so much fun
It's great fun for the kids. They have a lot of fun games that even adults can enjoy.
Love chuck e cheese and now they have time as well as points tht gives the kids more chances to win great idea
Not bad. A little on the pricey side only issue I had was I found a hair in our pizza manager was nice and friendly and fixed the issue and offered another pizza. Definitely showed they have great customer service and willing to go beyond to fix issues a huge plus now days.
Took my son last week around 2pm. Best time to go, only about 10 other kids there. The two female staff members were smiling and friendly. Didn’t eat, just played games. Game area is kinda small but it is what it is. Will return!
Took a VERY long time for someone to come over to the register and let us get cards for a kids to play. We waited probably 15 to 20 minutes while a girl was at the salad bar looking at us. Also the manager is underage so they were not able to sell us alcohol beverages.
Kids love it, foods iffey
I love Chile cheese it has also me games and pizza
Chuck E Cheese is a low budget place to take children. There is minimal professionalism here most of the time.
Pizza sucks!
My daughter's birthday party was a blast. There were a few issues with a couple of the games, but the staff there took care of it pretty quickly.
Way to expensive
Food was pretty good and the place has been remodeled recently it is very nice inside and they are very careful about kids coming and going. Only complaint nwould be I felt like the price of the food is a little high also it takes forever to get your order.
Great food, fun for kids and parents now, alot better then when I was a kid!
This place is absouloutly not worth it. The games do not work and dont give you your tickets. When you go up there to ask for the tickets they all give you dirty looks. The place is just a mess. Food bars were disgusting and the bathrooms smelled so bad. Do not come here you will be disappointed and its jusy a waste of your money.
Like the slogan says, "Where A Kid Can Be A Kid"! Its a fun filled place for them, theres lots to do, plus......the PIZZA IS GOOD!
Terrible customer service at the beginning to order. Ordered the alfredo pizza and when it didn’t come out after 45min, the worker at the counter told us they had to run uptown to get ingredients!!! Many machines don’t work and tickets are stuck. Tables are always dirty, leaving no places to sit. You need a better system to identify when customers are DONE at their table versus still playing games to know when they can be cleared. Prizes are ridiculously chincy!! Service is super slow!! Salad bar is disgusting! Ticket machines are out of order so everyone is trying to turn in tickets on one machine. Paying for a wristband is stupid. You need a bag for people to keep their tickets in ....but you would probably charge for that as well!!!
So this time was way better then last visit! But last visit was on a Saturday so I'm sure that's why. There were quite a few games that didnt work so that's why there is only 4 stars. Otherwise it wasnt too bad. It was a little hot inside too.
Great place for the kids, look for deals on groupon to make your money stretch.
Lol chucky cheeses...your child will love it, you will enjoy watching your child...of course as an adult you might not have as much fun with the ok pizza and the loudness. I call it a kids casino, and it's really outdated with no ball pits, but still it's fun for the kids
We had a great time
Everything looked clean and well kept. Staff was friendly and helpful.
They Recycle the Pizzas. All the Pizzas the people didn't eat yesterday, go to people that come in the next day.
When we go it is always clean, never busy and always a helpful staff
The place is in terrible shape... The bathrooms are unfit for human use, I'd say around 60-70% of the games don't work. The pizza is not worth the wait time, the salad buffet made Family Fun Center's buffet look well-kept. Am I the only one that seems to realize Chuck E. and the stage animatronics, especially the blondie dragon (dinosaur?, whatever it is), are incredibly creepy.
Very expensive
This place is truly kid oriented. Children will have a ball here and the pizza was delicious.
The food wasn't all that great but then again I don't think anyone ever really goes to Chuck-E-Cheese because they're looking for Quality Pizza I did however really like the staff that work there they were super kind and attentive to the children's needs and it was a fun environment for the little ones to play
This place is so fun for the younger kids to play and the parents can get a lil brake until they want more money on they card but other than that it's a great place to go
There is very much needed help there especially with machine and waiting for pizza for over an hour
Super fun! Great birthday party services!
My daughter loves this place
I had so much fun with my children I spent money
Fun place
Very high price and rude workers
Great for family fun!
It's a cool place for the kiddos. It's high priced and the pizza isn't the greatest but hey it not for us big kids. The people seem friendly and in this day in age that goes along way.
To noisy for me but 3 parties going on pizza wont that great for the price
Last year I would have given them a 5 but on our most recent visit, there getting a 1. Most of the game's are either broken, don't work properly and don't dispense tickets properly. Trying to find someone to help you is impossible and when you do find someone it's almost like your bothering them. I don't think I'll be taking the kid's back anytime soon.
I was very fun should have more ticket feeders
Games were cheap little kids love this place pizza needs some work though..
Kids enjoy themselves food isn't something I go there for since it's not that great.
Chuckie cheese auburn hot good pizza on a Saturday morning opening time not too crowded and you dont have to worry about your car being broken into like the other chuckie cheese 2 times. Go here its worth the drive
Always a great place to let kids run around and burn themselves out! A place where adults can be a kid too not just kids lol
It was nice in a Saturday morning. Some of the games and ride didn't work so they refunded us the coins. Kids had fun.
Great kids had fun
It was a very fun place to play and have laughs. My cousin and I got a lot of tickets.
Bexous i spent time whith falmaly and hade alot of pizza
Wish I could go to an entertainment establishment and just put quarters in the arcade machines instead of having to purchase a fun card with two charges on it. Two stars for Dippin' Dots, though. Truly is the ice cream of the future.
Went on a Tuesday and had a great time! There was almost no one else there! Thank you for the great service too!
This place gets a bad rap. We went on Sunday and it wasn't too crowded even with multiple birthday parties going on. The games were working and the employees were nice. The kids enjoyed it. Redemption games are a bit stingy.
It's fun for children
Its the perfect place to collect samples for my biology class to grow things in our petri dish's.On a serious note...they are now offering a new menu that has items for adults and others that are trying to eat something other than pizza. Although
Kids love it. Always crowded. Machines are usually broken. But place is clean.
Kids party not a big fan of the place.
Expensive but it was fun
Did not like the black faced cartoon character.
Had fun..
Gluten free pizza is mehh but our son loved it there.
Its an ok location. I prefer another location, but to make my little ones happy, this will due
My kids love this place
Great place
Good staft
Great staff. The kids love it.
Nice that they havegames for small toddlers
Always friendly staff. Very clean. New pizza ingredients are much better. Highly recommend.
Kids, pizza and lots of fun! Can't beat it AND, the pizza taste has greatly improved since I first began going there at least 25 years ago. Miracles do happen@ Chuckie cheese!
The pizza is definitely a lot better than it used to be! The prizes for tickets under 500 are terrible you spend $40 and get about 400 tickets for a couple pieces of Tootsie Rolls or some stickers. The place is clean and overall the kids had a lot of fun!
Fun place for the kids
This chuck E. Cheese is in need of a make over for sure would suggest takeing your kids to a fun zone or anywhere but here especially if you would like to eat and have fun this really deserves a half star
Came here last night with my family and daughters friend, after noticing a woman walking around stealing tickets and asking kids to swipe their cards for her kids, I alerted staff. I then noticed my daughters friends card went missing! I alerted a lady (i wish I had gotten her name but she had a blue shirt on with blonde hair) I gave her my receipt with our card numbers and she approached the woman who now had a card hanging from her wrist, the woman got our card back, gave my daughters friend 800 extra tickets towards a prize too. Although the woman shouldve been kicked out, the woman who worked here was amazing and handled things on our end perfectly.
Place has gone down the drain over the years. Nothing but ghetto folk there. Swear someone tried having the CHILD pickpocket my husband's wallet from is back pocket. Luckily he noticed and stopped the kid. And after that felt a weird uneasy tension for kids parents. I know they were waiting for one of us to be caught slipping and leave a purse at the table or bend over enough have wallet in sights. The nerve of these parents it's no wonder our youth today are so disrespectful. I mean to have the need for a uniformed officer at a child's play area is just to much. Will not go there again that's for sure.
Was pretty darn fantastic. Best chucky cheese I've ever been to thus far.
They recycle pizza
Kids had fun
My daughter's loved it, friendly staff.
Great place to let the kids run free
Half of the games were out of order
Love coming for birthday parties and just a fun family afternoon. Very happy they have sensory hour for kids with issues with loud noises etc. Makes coming with our SPD kids much less stressful and way more enjoyable for them. Personally I think the pizza is great and the salad bar actually has fresh lettuce and veggies (never had wilted browning limp veggies here, unlike grown up restaurants where you'd pay way more for salad bar). Overall we've been enjoying Chuck E. Cheese for years and will keep coming back first years to come.
Cheap games for the kids. A few broken and eating credits. Poor food quality, but better than Family Fun Center which isn't saying much. I still like Jasper Jowles though.
Establishment is kept clean & staff is friendly. The kids always have a great time when we go there, although the games don't give out tickets nearly as much as they used to.
Our birthday party host host was awesome and and always Chuckie was spectacular! !
Kids loved it
Was there last September and it was clean, all the games worked, and workers were happy. Went back in May and it was already filthy, half of the games didn't work, and all of the workers were not interested. Last time we go there. Sad
Its sucks there and I'm glad the construction is there. I hope its taking business away from them. They tossed our kids food and drinks OUT and THEN.. Now it was anither section the young man could have went and started cleaning, when we were leaving its one side was still dirty THAT is where he should have been cleaning PERIODT. They Wouldn't come out to correct the situation. We had too go looking for the management. They gave us a tiny personal
Lots of broken stuff and understaff/ attitude from management.
It was good but it smelled very unpleasant.
Food was decent. Kids had fun. Very expensive though.
Just ok. Food ok. Games ok. Service ok. Prices on the high side for what you get. Meh... Ok
Nice place. Like the new play points , 100 points lasted about an hour for my kids
Decent location and arcade games are relatively new and clean. It's your typical Chuck E Cheese and the ambiance there when we went was great - kids had lots of fun. Toilet cleanliness could use improvement.
The food is much too expensive, with very slow service. The tokens to play the games cost too much, and the games themselves take too many tokens to play. The prizes to pick from with the little amount of tickets earned from the games are absolute garbage. Do not bring your family here if you have more than two children. That is, unless you can take out an extra mortgage on your house. It gets two stars only because kids do enjoy their time there.
They just switched up some of the games to keep it interesting. Daughter loves it.
Noah loved his birthday party!!!! And so did we!!! I don't know who had more fun us or the kids!!!! We ate , played and had an awesome time.
This is a great place for kids however the food itself leaves alot to be desired
Awesome place for kids
Many machines out of order, but my concern is that no one is watching who is going in and out. Or checking stamp number when you exit. The safety concern is not prioritize...
It was very clean and had several different menu options. The staff were receptive and helpful. One thing I really liked is that every game only required one token. It was not like a usual arcade where some games require two or more to play. It had been many years since I had been to a Chucky Cheese. This was the first time I've been at the one in Billings and I will definitely go back. The pizza was really good! It was not the greasy, cheesy, gelatinous pepperoni blob I remember growing up. It was a great experience all around.
Fun for kids. Game pass is a deal. Way to pricey for kid parties though. Robotic Chucky and other robotic band members are creepy! Beware! It's just too bizarre.
I love Chuck-E-Cheese
With Chuck-E-Cheese coupon you just have to love it we have more fun for less money, we always have a wonderful time no matter where we are, sometime Oregon sometime New York, is not just fun for my kids but for my husband he loves the salad bar
Extremely crowded. Half of the machines were broken or didn't give out tickets. Most of the ticket counting machines were broken. And the staff seemed overwhelmed (by no fault of their own), there was not enough of them to handle the needs of the crowd.
Nice place for kids so have fun.
Kids had a blast! Staff was very accommodating
Everything was great except it took a long time to receive the pizza.... longer than it should have
I and my daughter were having a girls night and had the best time. It's fun easy and affordable. You can get 30 tickets for only 10.00$ !!! And it keeps going. Then best part is chucky comes out and sings hugs take pictures with him and he throws out into the air free tickets yay for the kids and for the parents that didn't have much money like me!!!! Go chuck
Takes way too long to get the sub par food. Really the only reason to go is for the kids to have fun.
Very prompt help. Pizza is always good!
Nice place for family. Just wish food was a little better
This CEC is my local location. It recently went through a remodel in July and it looks pretty nice. They also have new games, including new skee ball and some new rides. The SkyTubes play area was completely diminished during their remodel and some old artwork from the '90s, and that's what I miss from before. The food at this location is good. I'll get either pepperoni pizza or buffalo wings, but that's only with the coupon. If you're taking kids here, PLEASE print coupons! It saves a lot of hard-earned $.
Salad bar was good. Pizza is never the best. Geared toward the kids, as it should be. To loud and busy for parents to kick back and talk while kids play. Sorry, but John's Incredible Pizza is better. Not as close but way better. It's Hillsborough direction.
Great family fun the old fashioned way
My little one loves it. Great and fun and clean. Except the bathrooms they do need to be more aware of the bathrooms other than that its fun and supervised.
It's not the best but it always does enough when in a pinch. But despite its changing state through the years it does changes neccessary to stay with today's kids.
Fun place for kids
Good fun for a five year old birthday party
They threw a great birthday party that kept kids engaged, Yes and happy. This location is clean and has a friendly crew.
Clean, safe, fun.
Only got 1 star because 0 is not an option. They no longer accept any coupons, and they got rid of all tokens as part of any meals. They also increase prices. At least 2 to 3 machines are not working at all times.
The claw was broken so it wasn't berry fun
$31.99 with the online coupon for 2 unlimited 1-hour plays!! My kids had a blast.
Food was good
Better than expected. Not alot of game options though.
Been going to Chuck E. Cheese since I was young. Good to know it's still around for my kids
Love the new up dates with the arcade games on having a card for the games instead of coins
It's fun, I guess, but the only thing is that the prizes are cruddy if you don't have so many tickets, and the higher-tier prizes are almost impossible to get.
Horrible! But the babies love it... Unfortunately.
It was great! I love the new token system, you purchase your tokens by way of credit card and boom! Your token card is generated and you swipe your card everytime you play a game or get on a ride! Its quicker and efficient, I love it! They have the best pizzas too!
This place is so run down. None of the tables were clean. Another family sat in the so called "reserved" area on a Thursday night when no one else was here and they told the family they had to move in the middle of their meal. Just pathetic. And the bathrooms are absolutely disgusting.
shane dawson ruined my childhood
Fun
I like that they take walk ins & don't charge at the door,the staff was nice my 4 yr old & 3 yr old loved the rides.. I'll break it down as best I can for those who have questions like I did. My only complaint is the price for pizza. Its $16 per large cheese only to add pepperoni was an additional $3 drinks are expensive too so your left with having to order the packages..The only 2 pizza package they have comes with 4 very small drinks &100 coins.. That cost $69.00 ALONE!!! We used the 100 then had to pay 20c per coin after so I got 80 coins for $20 the bummer is you cannot get ANYTHING cool for under 2000 coins which is nearly impossible. They have a $10 round cake and a $20 square cake that come in chocolate or vanilla so that's cool & they have a couple of different designs they can add to the top for boys and girls,but when they brought it out it was still frozen in spots and incredibly hard to cut without tearing off the frozen frosting..it was hard and not that pleasant. I would definitely suggest buying your own cake or making your own They bring out a bucket full of small paper plates and medium plates A pair of Gloves ( for cake cutting ) plastic silverware,candles and matches. The pizza was pretty good but the cake was very unpleasant,the kids who eat literally anything couldn't even eat it so that speaks volumes. Over all I spent about $125 and $95 of that was the cake,2 pizzas & 4 drinks - there was 7 of us if that helps.. Again the little kids LOVED the games most of which are for ages 2 and up,and they liked the atmosphere. We had a good time so long as I kept buying coins
The games are limited, in a comparison to other branches in DC/Virginia area and also to the branch we have in Riyadh, Saudi Arabia. My kids didn't enjoy it (5 1/2 and 4).
My kids love this place. I like the switch to cards instead of coins.
Good time no problem kid friendly
Good place to kids kids. Parents need to control their older kids. 13 year old was beating on chuck e while he was dancing.
They got rid of tokens? Really? Ever try to teach a three year old to swipe a card? Lost his card in three minutes flat. How many credits are left? Who knows? Watching kids swipe their cards and then just walk away. Great thinking, corporate! Morons.
Good experience overall. Clean environment, but the prices were a little high for the food. Customer service was decent, not overly good, or bad. It was middle of the road, nothing to complain about. If they could find a way to explain the time portion a little better on the games. That is for those of us who have never been there, that would be great.
Such a fun place to bring the grandkids!!
The kids loved this place. Great place for a birthday party!
Kids have fun , not to many ppl, nice staff. Keep going ever month
Its what you expect sub par food a ton of noise snd games that halfway work two skeeball machines hit the jackpot got an error message tild an atendee didnt even get a coing back to replace the coins i lost.....
My kids love this place. It a great place to bring and entertain them. Wish the tickets were valued a little more for prizes
Solid Chuck E. Chesse. It is on brand standards. The place however can get very overcrowded and it did not do well with a surge in people for Sunday lunch. The games are fine, the pizza is better than I thought it was going to be. The place is build for young kids and delivers. It is clean and well maintained, there was only one machine not working. Overall, on brand and meets standards.
Staff was so rude they let little children wonder around with out an adult and i lost my card and don't even give me a new one for the 15 minutes I leftleft they ask for a receipt but the machine never gave me one so the head manager was being really rude and disrespectful and said "so you just want me to give you free money" and I just wanted my last 15 minutes on my card. Really terrible service I would never bring my kids here ever again
Good place for the kids. Even the kids at heart.
Great kid friendly atmosphere great funT
Nice an clean not a lot go do but my kids always enjoy going here.
Fun family experience wish they had sky ball for grown ups lol
Quite expensive for what you get. Mediocre food ,service, out dated games...
Pizza was misaligned like they peaced it together tasted like it was microwaved for 3 hours bread sticks tasted like a sponge with garlic spice. Manager obviously doesn’t care employees care even less
Good for 3+. No real fun adult games (pinball), but great for little ones. Did not try the food, but looked OK.
We spent $30 bucks for two 60 minute play cards with unlimited games that you could pause when you weren't using them. The kids had fun and the place wasn't overcrowded at all for a Saturday afternoon. Freindly staff and helpful.
Loved it
Place not clean
The amount of games has dwindled down in all Chucky Cheeses over the years which is very disappointing. I also miss the tokens which made the visit special. I find the cards to be boring and if you move from one game to another too fast the machine will make you wait to play. On a positive note the pizza is better tasting than it used to be and the staff is always friendly.
Credits cost more than tokens
We went there today for my daughter’s 5th Birthday. It was a delightful experience. I normally never write reviews, but after reading all the negative reviews I felt like I had to. Tony was our host, and he did an excellent job on making sure that all of our needs were met. Alex was the manager and He made a point on making sure that our experience was the best. The place was very clean and nicely redone. ( including the bathrooms!) All the machines were working. We were told that 6 months ago they switched from tokens to a card play system. ( I think that works better for guests because now almost all games are only 1 point!) The food was delicious! I remember before pizzas were greasy and just okay flavor. But all of the parents of the kids who were invited kept commenting on how delicious the pizzas are now!! Also on a price point, it was super affordable! I priced out most every type of party. And we chose this because it was so much more inexpensive compared to others!! To sum it up, one of the guests who were leaving turned to their parent and said, “this was the best party ever!”
Great place for children. Food is tasty.
Great place came at quiet time of the day and it was nice and clean and quiet :)
FABULOUS!!! grandkids had a blast! So did the grandparents!
great pizza, very fun for the whole family.
The kids always have a great time
Loved going early food fresh
Kids always have a blast, food was good. But they really need to fix broken games, ticket readers, restock tickets in games, etc. The game area is really needing TLC!
Great games but the restrooms smelled better than the store. I'm sorry but I'm never going back.
This was our first visit to a Chuck E. Cheese. Sadly, I believed all the hype on commercials & was disappointed. Not as many games or activities as expected. A number of games didn't work or give out tickets. The bathrooms were dirty, no TP in operational stalls, (one stall had no door.) Verdict on pizza was divided between ok and "tasted like cardboard." 2 stars because the working games were fun.
Love taking my son! He really enjoys himself
It's loud, bright, and the kids love it. Tokens are pretty cheap and all games only use 1 token. Food is a bit overpriced, but not horribly so and tasted just fine. We spent about 5 hours here with 3 kids and 2 adults fully fed and playing and going on rides for $50 total food and tokens. Kids all immediately fell asleep in the car after. For my half, $25, it's great value for basically a day of fun.
Fun, clean, on the small side but it was okay. Would have gave it 5 stars but the only downside was the customers there. This happens every time we go, groups of grown adults stay on certain machines (the ones that gives out most tickets) for long periods of time. The whole 2 hours we were there 6+ machines were taken by the same people the entire time. Luckily my child is 4 and doesn’t care too much, but it just seems ridiculous and takes away from the children. Hopefully staff can enforce some type of rule for people staying on machines for extended period of times. Especially adults.
My grandson favorite
This place is a total disaster!!! Dont waste you time or money!!! We got there, ordered food and tokens, over $75. Took for over an hour to show up at our table, and it was disgusting!! Like chewing on soft cardboard. 2 of the soda machines where flat, there was no ice. While waiting for our food my twin 6 year old daughters went to play games, this was a disaster as well! 1/4 of the games where taped up and out of order, another 1/4th just took the tokens and didnt give play, and another 1/4th where out of tickets. My kids spent more time waiting to get tickets than they did playing games, I asked for help numerous times, including from 2 managers. One daughter spent a total of 45 min waiting for tickets, only to get ripped off by the ticket counter. I counted them before we went up there and she had well over 400, damn counter gave her a total of 74. Complained to manager again on our way out and she was going to refund our food and tokens. Well a month later we have yet to see any refunds. This was a special outing day for our family, and not only did the food and games suck, but they didnt even get to have lunch, I did have to laugh, my daughter hauled a small slice of pizza in her hand when we left, we got out side and asked if she could not eat it because it was gross, she put it down for what appeared to be a stray dog in the parking lot, the dog wouldn't even eat it!!!! I will definitely be filing a report with the Better business bureau. And filing complaints with the health department. I saw what the kitchen looked like, and I would rather eat off the floor of a McDonalds at a truck stop. These mangers need fired and this place closed. Its beyond my imagination how the state has yet to step in, but I assure you I will be filing complaints with every possible agency to have this placed cleaned up or closed, and to stop stealing money from families. DONT waste your time or money there!
Fun night with my wife and Daughter!
Pizza seems to taste better than on previous visits in the past. Staff was helpful and did a great job preparing the birthday package. But it is a pricey place to eat. Overall we had about 13 adults and 5 toddlers for a bill about 200.00 for 3hrs. Included birthday cake, 2 med pizzas, 3 large pizzas, 15 adult drinks and punch for kids. Birthday cake tasted great!! Staff did a good job and our family and birthday boy enjoyed the time there. Will go back again of course!
We love taking my grandsons here any chance we get. They really get a kick out of dancing with Chuck E!!
Chuck E Cheese..... PLEASE fix your games. They are always broken, they steal our tokens without letting us play and tonight two were out of tickets so there's that! It's a fun place to take my grand kids for a quick special outing... But they count on those tickets to"go shopping"!! Please fix those games and fill 'em up with tickets.... We'll be back if you do. Thanks!!!
This has to be the worst run place on earth. The staff is absolutely clueless. Trust me this is not your typical “Angry Black Man” I been in the service industry for years and this place is awful. Don’t waste your time or money. It’s not worth it.... Michael S Cook
Fun place, daughter loves it.
Friendly environment!! Chuck E Cheese came out every so often to engage with the children. The Birthday dance he did with them and made each bday kid feel special. Mr.Cheese took pics as well. Nice place and the Pizza not bad. Overall great experience. Thank you Chuck E Cheese for giving our little nephew a great experience.
We had lots of fun.
I used to go there all the time. Food sucks, tastes like people have already had it, tastes old.
The girls and I had a very fun time at Chuck E Cheese!! Great games for every age! Friendly staff! I definitely would recommend to anyone that has children! We purchased the game pass card and enjoyed playing all the games very quickly and conveniently!! Thx ChuckECheese!!
I earned over 1200 tickets today.
Best Chuck E Cheese location we've been to. Clean, friendly, and everything works.
Understaffed but great people, and it's a nice place
Had a birthday party there pretty fun. Pizza was great. Not a lot of variety of games but still a fun place to be.
Kids love this place! Great food
Don’t eat here but the games are fun.
I wouldn’t go this this one becuz it’s in Milwaukee and it’s pretty ghetto If u wanna go to one go to the West Allis one
Wonderful birthday experience, it was very busy but our birthday attendant was great!
Fun place. Good food. Expensive as any other ive seen
Had a Pepperoni pizza "EXCELLENT!!" and cleaned there carpet last week, Fun place and supper friendly management, Thanks Mike...Craig
Great place for kids
The people were super friendly and helpful. So many games it was super fun for me and my whole family I will be going back again and again
Best fun place for kids
Too much money for what you get. Customer service was lacking
Not the same as from childhood but my 10 month old enjoyed his first trip. Wednesday for $15 all you can play for an hour.
Good place to have a Birthday for kids, go early to enjoy yourself and beat the crowd
Great staff, grandsons love it. Looking forward to my youngest grandson party
Fun with the kids
My son loves this place!! Pizza is made fresh and tastes great. All games are 1 token so you can make them stretch. Wish they had a bigger selection of games and rides or a little kid jungle gym area like other locations. Staff is friendly, Chuck E. Cheese made an appearance and mingled with kids a few times. All in all...great place!!
Staff was friendly and polite. Some games were out of order or out of tickets. The reason for three stars is that the inside is way to small. You cant walk around in there without bumping into people and someone came and threw away half our pizza and our drinks after 5 mins of being away from our table.
The time pass for the play card is a better deal than actually buying "tokens" for it. The gluten free pizza is "meh" at best. Salad bar wasn't bad. My 3 year old had a blast. The 1 hour play card was enough for him.... and us.
Great for kids 9 and under.
Very messy /dirty . Workers moved very slow
This was my first visit and I was very much pleased with our visit there. My family and friends enjoyed ourselves greatly. Especially my grandchildren.
Kids always have a blast here. Pizza is actually pretty good
They reuse the pizza. #SHANE DAWSON
Lots of fun for the entire family.
Love this place! Great for all ages.
The kids ran and played. They had a lot of games for everyone and a climbing gym each child can have their own card so they can Olay what they want. And they can not get out if the building without an adult that has the same stamp on their hand. Pizza was good kind of pricey but it was a fun family game night.
It's slow they don't give you allowances for traffic problems. So if you pay ahead and are late even if it's not your fault they will not allow you to get your full values worth.
Not a fan of these places to begin with but we went on a Tuesday for lunch due to my son getting reading rewards. The lady who took our order allowed us to use all the rewards on the card at same time. She was so pleasant and helpful. And so patient with the kids when they were picking out the prizes. She made the experience worth it for me as a parent. A couple of their games didn't work quite right and pizza is basic but the kids enjoyed it and that's what counts.
It's been about a year from the last time my kids and I were there. The pizza was pretty good not like the rumors. However with just me and two kids I went back and they disposed of our pizza and drinks!! With a time limit on unlimited play you need to make sure I guess you head to your table at some point I guess... That's why no five stars
Amaya was absolutely awesome! She is so nice and helped us with whatever we needed!
When I was a kid the place used to be better. But now its horrible. Mind you adults aren't allowed in without kids. Apparently adults don't play games. Last time I was there for out friends kids party. My OCD was through the roof. Kids running around with food, snot...etc on their hands touching everything. Kids screaming, crying, fighting. The workers don't seem to do anything. They don't tell parents to control their kids. They don't wipe down anything. There is dust and other dirty stuff all over. Did I mention snot on some of the games? So gross. I'd never take my kids there, unless I want them to get sick I suppose.
Amazing place to have a birthday party...
So loud and chaotic! Love that they have smaller arcade options for toddlers. My son loved the basketball game. The wait for prizes was a bit outrageous. Staff kept approaching the counter and then disappearing into the Bxk while there was a long line of customers waiting to redeem their tickets. Love the card, you can purchase play tokens or pay by time. The pizza is better than I remember as a child.
Awesome...
We were the first group in on a Saturday and the place was disgusting, clearly not cleaned the night before. Every seat had dried food on it and even the bathroom was covered in cake and pizza. The kids had fun but who ever closes the place up at night needs to be fired.
Atmosphere was clean and kid freindly, food was hot to order and delicious.
Nice place, clean and fun for the kids. Also really good pizza and wings.
We liked it alot was very fun for my child she didnt want to leave
I miss the old school band performers. That was the best part of the entertainment.
I must say me and my kids enjoyed ourselves even with the police officer with the gun at the door!!
Time passes instead of coins or points is hit and miss, can't just do 15 minutes. Games now vary in cost as well.
Place was alright! Where you get your drinks the floor was really sticky. And the bathroom s were horrible. So make sure if you need to use the restroom to use it @ home or somewhere else. Food was alright! Overall the entertainment for the kids was great
Had a fun time. Went right at opening on a week day
Took my kids to this location to have some fun and was thoroughly dissapointed. First of all, this isn't Dave n Buster's, or Main Event, so the bar isn't set very high, but come on. The kid at the register seemed nice enough, and I was too preoccupied making sure my kids were good to realize the scam this guy was pulling. We ordered our food, got the play cards, finally sat down to a semi clean table, and ate. Kids had a good time on the games, and I enjoyed watching them have fun. Got home later that evening, pulled out my receipts for the day, and that's when I noticed that I was charged extra for the wrist band for the play cards. I didn't ask for them, and the guy who rang me up, Alfonso, didn't offer them at an extra price, just gave them to us so I thought they just came with them. In the end it was only $2 for both of the bands, but I felt robbed. This is not a good practice, and any charges should be disclosed to your customers. If you go here, watch out for sneaky scams, and check your receipt. Will not be going back.
Much cleaner than before
Had my grandsons 1st bday party there. Everyone had fun
I am currently writing this review as I physically sit inside on one of the booth from this Chuck E Cheese. As My wife and I walked in with our two daughters we were immediately greeted by an employee named Jamie. She was very VERY VERY polite and extremely nice. She made us feel so welcoming and made my daughters so happy. One of my daughters turns 3 today and she gave us an AWESOME deal! She went above and beyond her normal employee duties to make us feel special on this special day for our youngest daughter. If someone reads this from Management I believe she should be recognized for her outstanding work ethic and positive attitude which is exactly what a place like this needs. Thank you so much Jamie!
My son had an amazing time. Adult friendly place.
the kiddo loves it, i can't complain about playing games either.
I was a kid again with my grandson, now I want to do a Sunday with my older children and older grands, we and my 3yrs. old had great fun today
The place smells, the lighting stinks and the anamatronics are old and broken down, half dont work. Creepy!! It just seems dingy and dirty from the second you walk in the door.
My Son loves Chuck E
My little boo, age 4 absolutely loves this place! With a few upgrades to the mouse, it's just like when I was a kid. Staff are always friendly and seem like they like what they do and I've never experienced it being overly stuffed with people. Something small but pretty significant...although my little boo loved going to Chuck E. Cheese's he was super afraid of what he labeled as "the rat" and would build all this anxiety on his way there. So me and my boo had a thing...just take a couple of breaths before we go in and I told him when/if Chuck E. Cheese comes over, he could politely say, "no thanks"....this kid even had his little hand up like
Bad pizza and most of the games at this location was not working. My 3 year old still enjoyed herself.
Great place for children
All in all my kids had a blast and the food was good. Staff was decent, some were a bit short. Some machines broken and not clearly labeled. Prizes for tickets are worse than the dollar store toys. At opening the door was not properly staffed and people began piling in without stamps. Someone seemed to catch it though and stamped the people. My kids enjoyed it and I didn't take my eyes off them so I would definitely return.
Descent food...workers were very friendly and games were affordable
Fun for ticket-games and pizza.
One of the better chuck e cheese that I have been to
Fun but usually many games are down. Don't walk away from your table and expect your food to be there when you return.
Good service and our food was out pretty quick!
Kids had a great time.
Great Chucky Cheese compared with others!!
Great place to carry family and friends.. and the pizza was very good.
The entire family had a ton of fun here.
My Great-Granddaughter had her 6th birthday party there. All the kids had a great time! The employee who was assigned to the group was fantastic! The pizza wasn't the best that's why the rating of four.
My 6 year old daughter and 3 year old son love coming to Chuck E Cheese's. Greeley location has never been busy when we come and always really clean. Plenty of parking and lots of games to play.
Fun for the young family
Some of the games didn't work and that's why people go! Please fix your air hockey or replace it! Still old school tickets (seems more rewarding). Decent section of toys but not really any thing new if you are getting small things for a bunch of kids to even out tickets and toys! We spend a lot of money and have fun but the prize are out dated and cheap! Please upgrade toys!
Pizza better than it used to be
My little son’s favorite place. Although prices of foods and drinks seemed to be slightly high, it’s still worth it to have kids enjoy it here. Good thing is game machines all work. I must mention that my two sons and I lord their new plan of 1 hour unlimited games for only $20. Cool deal!
Good for children they removed the token system now its with a game card which was new to me but overall it was a good experience. Some games were off im guessing they were broken down.
Good fun for kids, between ages 3 to 10. Food is decent, not great but the kids eat it up. Staff seems tired but friendly. I would be happy to have my kids come back for another party, but bringing my own food next time.
Fun... But expesive
Nice
We're were the only people there. It was awesome! It was like a private party. The kids had a blast! The grown ups enjoyed it cause it wasn't so loud and chaotic!
Pro: The kids that worked there were super nice and the kids I brought had a good time running around. Con: Everything else. Instead if getting credits or tokens you buy a block of time for unlimited play. Seemed like it was a lot more expensive , $16 for 45 minutes of unlimited play. The kids did not like the food (the pizza or the chicken nuggets). I don't blame them. The pizza tasted like the freezer, I did not try the nuggets but they did not look good. The beverage area needs to be taken apart and sanitized (normal cleaning) because there is a strong mildew odor by the soda machine. I was not expecting much from chucky cheese, we really only went there so my son could hang out with his friend for a while before the movies, but even with the low bar, it was disappointing.
Kids had a blast
Food was good, a bit pricey. Was ignored by staff at counter for a long time. 4 people there. Manager was training someone, and didn't acknowledge my presence. Girl at counter took an order, then just left without saying anything to me. Girl at prizes counter was busy, but broke away to help me, I think she knew I was getting irritated. Food took 50 minutes to get out. Ordered at 5:41pm, received at 6:33pm. Staff was very friendly with the kids. Only reason I would go back is for the kids.
This is one of the best places you could go.. still uses tokens an you get your money's worth.. I come here every time I'm in Billings.. were a kid can truly be a kid.. but an adult can be a kid too!!.. didn't see that my phone gave it one star! Thanks so much for the fun guys!! I give you guys a ten!!! Honestly.. bbrin your kids! Best place ever
Chuck E Cheese is always a kid favorite. Plus they have beer.
Miss the games that use to be at these establishments as a kid but my gfs kids had a freaking blast. Will def be going again. Oh and the fact that we can get card with time limits instead of credits, GENIUS
Salad bar had brown lettuce and rancid Mandarin oranges. When I told the manager all she said was sorry. No offer to credit my bill. Many machines not working. Kids had fun but I won't be eating there again. Both my husband and I are sick to our stomach from the food.
Great service and fun for kids!
The prizes are terrible but its still a good place to take the kids for a fun time and the food is getting better and customer service is always good
They use cards now not tokens to play the games
How they run out of tokens like 4 real
Great service!
This has been a go too of sorts for minimal family fun for several years. Haven't been here for several years due to the prices and gross pizza. First visit back was for my goddaughters 4th B-day. Greatly improved pizza, love the block time for games, game selection still very poor, not enough space for several parties to have fun and not enough games either. Prices still very high for the value.
Decent food and I like the unlimited play you can put on game cards. Took my 2 grandson's here and burned off there energy. Only 3 stars do to lack luster staff.
Chuck E Cheese is definitely fun as an experience trip. Expensive so plan ahead. With young children I would advise buying the cards for a certain number of games instead of paying per amounts of time since it can take little kids quite a bit of time to go from.game to game. Food didn't seem high quality but it is kid friendly and there was a salad bar. As a parent I loved the photo booths!
Kids... You gotta love 'em, I guess. They give adults an excuse to go to the best place on earth to watch an animatronic mouse and his band!
Horrified!! My kids were picking out there prizes and low and behold to workers decided to have an argument in front of my family!! This was my son's first trip there and his last. Thanks for making his experience memorable!!
The card for a certain length of time is perfect for us- the boys keep playing as fast as they can and end up with lots of tickets!! The pizza was pretty good too!
Very good place for kids to play
I liked this place.
Germs everywhere
I’m upset they took out the play set
Took my son he had a blast
The kids had a blast. And I always get my money worth when I use coupons.
Great service for birthday parties!
Fun place good workers
Love to take the kids there but since they switched to the play card it's not so much fun. If you get the unlimited for a hour you can only play it once every min. So the games with the fast pace to them you really can't play it like you should. Other then that the staff is nice and the GM manager is awesome.
Not alot of game selection compared to some places but great service.
Understanding staff that are helpful and help you understand if it is your first time here. There are new games and take a step in making sure children are looked after especially near the exit. They have a menu for kids and adults and you can hold your child birthday party here as well.
Great environment. Card tokens could be better. Need playground back please
Staff was completely unorganized. I get that you guys tend to hire young people but at least make sure there's responsible
Most of the machines were broken
Very nice party arrangements if a little unorganized. It wasn't explained when the kids should be playing. They are on a time limit.
My family's favorite place!!!
My daughter loves this place, the staff is always friendly.
Clean. Friendly staff. OK cheapish pizza. Kids had fun.
Perfect!!! Thank you for putting on a great party for my grandson!!
I celebrated my son's 2nd birthday here. The staff was really great and the cake I ordered was delicious!
Good atmosphere, but I expected the tunnel playground, which it didn't have. Kids really enjoyed the games, though I didn't spend much.
Weird arcade setup but had fun
Overcrowded, some games not working and ticket machines were full and no staff around to empty them. At the ticket exchange counter, only one employee and a line of people waiting to cash in tickets for prizes.
To be fair, I'm an adult. Anyways, I remember the majesty that once was a thriving, dim arcade with swirling lights and bloated animatronics. There was a ballpit bigger than any I'd ever seen, threatening to swallow me whole! I was able to cheat the games for maximum tickets because kids were just running wild everywhere. Cut to 2018. It's plastic, the characters have been turned into kid friendly cartoons, full visibility, no play equipment, it's kind of a place for babies now, I guess? I mean, I know all that stuff is illegal now, or whatever. It actually kind of makes me sad to go in there, and my kids actually feel the same way.
I literally only came here out of childhood memories and wow....my childhood ruined...barely 3 rows of games and there all trash...prizes you can get for 50 cents at a store and other prizes cost money?.... only thing me and my gf did was pay for the buffet which was the only reason to ever come here.... otherwise dont bother... go to westminister for dave and busters or summit in Windsor screw this trash...
Very busy, most of the games were out of tickets, and they needed another cashier. The cashier was very nice but stressed
It was good :o)
Some games are not in proper working condition. They switched from coins to cards. Which kids don't really understand they just keep swiping and if they swipe on a game that's out of order you're just out of luck. They did replace my sons stolen card which was awesome. The salad bar was nice and food was good. The employees are just young kids half of them don't even know what they're doing lol. But overall fun experience for the kiddos.
Was fun
Chuck e cheese is the best been going since i was a little kid
Had such a great time for my sons party.
Fun way to spend a rainy day with my Grandson...and the stuff crust pizza was actually very good! Great day!!!
Needs Dragon Toys OwO
Yeah it's okay to place to take kids to have a birthday party but outside of that I don't think I've ever go
Children less than 6 years old will love this place, assuming they dont get trampled by the older kids and the throngs of unsupervised children. Its loud, kids run amok with very little supervision from parents or staff. The food is lackluster at best and the service comes with all the attitude and apathy you would expect from young teenagers mad at the world for whatever reason at that moment, has defined their actions.
Reasonable prices, unlimited play within a time period. The time period may be paused if you choose to sit & eat. Also they serve beer. My older son liked the game play & my younger son enjoyed gathering as many tickets as possible.
We went during the day, got a combo deal & did the unlimited play for an hour. The kids were so happy about all the tickets they collected! All the games were working. The buffalo wings were good, but I wasn't a fan of the pizza crust. I also just moved from the east coast so my standards are high. The bacon on the pizza was awesome!! Dont change anything about that!!
I liked being able to save my tokens until next time, but now they've switched to a card. I like the way the set up the card though; either by credits or by pausable time.
The birthday package is well priced, if you book it online. The staff is okay, not great and not terrible. The struggled to keep our pizza order straight but made up for it with accommodating more game cards, extra pizza. Chuck e cheese nowadays isnt anything near what it used to be for kids but we still had a great time.
It's not super crowded and the kids always have fun.
My son had a blast of course. I love the charge card idea. We saved so much money using it. We ate pizza, took pictures and had a great time. The service a quick and friendly.
My family always has such a great time here. We like to get the unlimited time card. We feel like it is the best value. My kids always win lots of tickets and split them at the end in the prize area. We love coming here. Staff is very friendly even though we are usually the last ones to leave and they are already closed.
Very happy with my visit tonigh. They now offer a 2 hour all you can play card with a combo order. My kids came away with the most tickets they have ever had and was just a great time. Thanks!!
So many updates! But what happened to the fun crawling spaces and ball pits?! We had a blast even without them! Very clean, efficient, and almost all of the service staff was amazing. Super amazing day celebrating our little man's birthday!!
Kids luv to have birthday parties there n take advantage of the pizza, salad bar n hot wings. Their food are so delicious n afterwards game time.
I loved this location because the cards are by time not by tokens. You can get 2 hours of unlimited play for like $35 bucks (and you can temporarily stop the clock). The location is clean, spacious and not over crowded. The plus is that they have Dipping Dots and flavored Churros!
We went on a monday and there was hardly anyone there. It was awesome. Almost every game was working which was good since sometimes there are alot that aren't. We had an email that gave us all day play for 20 bucks. My daughter ended up with 1855 tickets. The bathrooms were clean and the salad bar looked fresh. My only complaint is the over priced pizza and the fact that the prizes take so many tickets. You have to pay for the toppings. There is a base price for the pizza and if you want even one topping it jumps the price up. Either way we Will be back soon because overall it was good fun.
Clean restaurant, staff was friendly and helpful. Pizza was fresh and hot. Kids loved the games and prizes.
The service is definitely a bit lackluster. You can be left waiting at the entrance pay area or prize counter for a significant amount of time which is a little annoying when you're with multiple small children. There are a number of games that do not work which is understandable, things happen. Really enjoyed the (2) 1 hour cards of unlimited play.
Had a great time at Chuck-E-Cheese we love the new 30 minute cards.
It's a nice place to bring kids and little Birthday parties. Pizza is good. This is a small Chuck E Cheeses compared to other ones. Really crowded at certain times. Prices for games are decent but the games are boring in my opinion but again it's for little kids.
Usually a decent place but we went tonight and there was some skinny redhead girl (dyed) that had a very bad attitude, didn’t greet us just stood there like a moron with the stamp in her hand then after she stamped us she rudely asked “are you eating or not?” What an idiot we turned around and walked out. Management choose your staff more carefully, I will not return nor recommend this location ever.
I love the improvements they have made to the games and pricing. Toddlers can now ride rides and play at their parties rather than looking on awkwardly as older kids enjoy themselves but the food is still very overpriced and the salad bar needs to be upgraded, it is very small. A few cosmetic upgrades and they will be at 5 stars.
Chuckee cheese seems to have gotten smaller. Game selection is somewhat small and there's no climb and play area in this location. Great for the kids though
Kids had a blast. I was a little confused by the new menu and play time/point system. But overall kids had fun. Somewhat better pizza now
Fun to play the games. Not too crowded. Grandkids loved get their pictures taken with Chuck and then getting free tickets.
Frosting fell of cake when it was cut from being frozen then thawed. Didn't have medallion for birthday girl. Pizza not real warm when got it. Beverage was more ice than drink. Couldn't pause game cards. Waited 20 minutes to get to table. Didn't get bonuses tickets for booking online or bonus tickets offered for things that couldn't be supplied for the party because they ran out. And several of the games kept braking down and a lot of kids running around stealing tickets. Oh and the bathrooms were nasty. After the response I tried to click and entered the link listed and the link was broke...
Fun games. Not so good pizza
Very rude staff who clearly don't want to be working here! This is supposed to be a kid friendly place, that means staff should be kid friendly. My kids have asked not to go here again and I agree.
Just reviewing because of my frustration. I need to speak to the restaurant to ask a question about a reservation. I've spent about 20 minutes trying to figure out how to do this. It is all computerized and when I finally get through listening to these mandatory messages repeatedly, and get the priviledge of being connected to a human, and I get disconnected. I look online and get to the restaurant location and still cant do what I need. Very frustrating.
Not as good as it used to be but this time was much better them the last
Not as many games for fun anymore. It's all about tickets. That being said, its bloody expensive, but fun. It's silly, but I miss the coins. This new system has a habit of over charging. Littles scan too often, not awesome.
My son liked it. That was good enough for me.
A place for kids. Pizza was dry as usual. Fairly ordinary. A place for kids.
Tickets out of machines food was less than good
We had a good time playing games, the staff was awesome.
Happyland with Grandchild
No soap in mens two soap dispensers in bathroom when i was there from 4:30 to 8:30 friday the 13th. Also when trying to order food at front desk employee was by himself trying to do orders and stamp people coming in it took me over 10 min. To get order taken for two salads. He kept walking away from me and doing other things. Then card reader slower then a snail ringing up bill when never go again.
Great for kids to unwind and let loose during snowy and rainy season.
My children loved it and the animtronics worked fairly well
The kids always enjoy it, but as a parent I'm irritated that there's always broken machines. Also, half the machines were out of tickets this last trip. Makes for some disappointed children.
The kids had a grate time. The staff was amazing!
Food is too pricy but kids have fun here Everytime.
Food was not good and over priced price to play us fair
Fun for the kids and pizza was decent person usual.
We had a blast here! Great place to spend the afternoon with family. A good place to treat the kids to some fun and good food.
Great fun for big and little kids
Boy is this fun. Great place to take the kids for some fun.
My boyfriend and I took his kids to the Chuck E. Cheese in West Virginia. I really like how you can buy a card now with unlimited use. It makes things some much easier, instead of putting tokens in the machines. The food is a little pricey, but the kids love this place.
My family and I went to Chuck E Cheese on Dec 1 2017. We got there when they opened. I want to say that it was a great experience. All the machines were clean and in great working order. There was new machines since our last visit 6 months prior. The food was hot and fresh. The staff was incredible. This was one of the best Chuck E Cheese experience we have had over the years.
They changed the pricing, now you have to consider if you want unlimited games for an amount of time or equavilant points that are mostly per game. So it is about 30 games or unlimited games for thirty minutes. It like chuck E's has been for awhile in the rest of it, annoyingly understaffed but the staff they had there was great.
Go for the games so kid friendly
Friendly employees. Good place to spend time with kid and always crowded and they are helpful if you need anything. They provide food as well which is plus
Kids loved it
I have a 5 year old grandaughter and she loves it.Spartanburg sc is the best we've visited. Very clean,good pizza, lots of games
So crowded!!! Service was good.
Fun games for the kids of course! Pizza isn't that great and is too expensive. So we eat prior to going to play.
I think they should not serve beer
Fun for a reasonable price. I don't recommend the food. Ice cream options and soft drink options are okay.
Alot of fun! Bring $21 and 6 people to run around for an hour sharing the game card. Then the kid gets tickets worth $5 to spend on stuff, do it's really like spending $16!
Best pizza around..its not cheap though..3 person.2 pizza 3 drinks salad bar 90 min play..74.00
My son loves the food and games here. Plus if you reuse your cups from here with each visit the drinks are free
Good pass time for kids
Going down hill.
What can ya say? It's a great place to let the kids have fun. The pizza is nostalgic. Still not much flavor.
The salad bar was clean and beautiful. Lots of choices, Absolutely fresh and delicious!
First we waited 20 minutes to get in to get a stamp which is fine but no one checked our hands as we walked out
I just want everybody to know that I used to work at Chuck-E-Cheeses and they literally said the worst stuff they possibly could to me and they are not sanitary they don't use gloves when they make their pizzas they don't use gloves when they serve ice cream and their people are just not right they also stand around all day and don't do nothing hardly don't go there it's a bad place
Service was the best they gave me and my little brother free 250 tickets and gave us extra candy but it wasn't really clean
Very expensive lousy pizza and wouldn't even blow up one balloon for us cause we didn't buy "birthday pkg" even tho we spent 75.00
Great for kids
Clean, nice staff, games all worked, kids had a great time and th food was pretty good too
Smaller than one n Fayetteville.
The staff were nice when it came to the games not giving tickets the only thing I would say I wasn't impressed with is how long it took our food to get to us other then that it was fun had a good time with kids
We went to a birthday party here! We were here for 4 hours and we all had a great time the entire time! Pizza was really good!
Took my son here awhile ago and the staff was ok. Food was ok as well.. and the games kept my son busy for a while.
Took my 6 year old here for their birthday party. My little and all of here friends had a blast.
Awesome!!
Went to a party today and was not Impressed. Staff was rude. Service was very slow. The lines were crazy long.
Looking for a place to keep your kids from getting bored? Come to this place! Good games, restrooms clean, good customer service, and best parking ever! I will always return!
It’s really fun for all the kids that go their and the people that work have to deal whit kids but they are still super nice when you come in and when you leave
Fun place for the kids. Pizza wasn't terrible, but I wouldn't come back just for the pizza.
Kids like the games. Awful food. Costs a lot to keep the kids entertained. Not very clean. Very noisy.
Very nice
Its Was Great
Such an awesome birthday party! Our host was Britt and she was amazing!
They take forever to bring the food out, almost an hour of waiting time
My granddaughter loves goin to Chucky Cheese
My daughter loves Chuck E. Cheese! We will be back next Summer! :)
Fun for kids
Pizza was good. Over an hour wait for it. Several games quit working and or quit giving tickets. When it was time to turn in the tickets we waited about 25 minutes just for someone to come to the counter to do the exchange.
Freindly excellent staff
Loads of fun!
Friendly service and clean resturant.
It is what it is.
This location needs more games for the children.
Used to love Chuck-E-Cheeses it's okay the kids love to play the games and when the tickets so for that part it's good not a real fan of their pizza but I do love their salads so it's a fun safe place to go for your kids
Kids love this place
Awesome pizza and very entertaining for the little ones
In here hiding out from the polar vortex. It's not as good as Round 1 for games but my boys still enjoy it. Plus it's only $30 for 2 game cards unlimited play for an hour. Seems reasonable
Dirty, throwup in the bathroom sink the whole time, no one cleaned it. Id drive to another location next time.
They changed the concept of coins vs cards on points or length of play time. Kind of disappointing because Chuck E Cheese, I've always known that establishment to be for a younger kid crowd so they should have kept the coins. Since the company started using cards, my family playing there always had problems of games plus the game distributing tickets from the machine. It didn't made it any better If that is the purpose of using the cards. If they are trying to be like Gameworks and Dave & Busters, they need to better their menu, games and prizes.
I wouldn't take an alligator there to eat its dirty
Better than nothing kids running everywhere chased by teens employees beside themselves watch your tokens
Really good pizza! Fun place for our grandchildren.
Not very busy. Cleaner and better than other franchises I've been to
They are doing away with all the good products. And prices are getting to high.
Kids love this place
Kinda clean, kids have fun and only one game but working.
Very clean when we were there and the kids love it.
Had a lot of games out of order. But fun times
My family and I went for the pizza buffet listed from 11-2. We showed up at 11:20 and there was NO pizza set out. I asked the girl if they were having the buffet and she said yes. So we pay and sit down. I go to get a drink and there's no ice in either machines. I go up and tell her and also ask where the pizza was. She replied it was still cooking and that she'd go put ice. Minutes had passed and she still didn't put ice and there was still NO pizza. Mind you, it was already almost 12!! We ended up getting a refund and walking out. Never again!
Where a kid can be a kid and a grown up can forget about the kids at least for a couple hours.
Pizza is subpar. Staff was phenomenal.
Kids loved it nothing extravagant but the food was pretty good and the games were fun! Perfect place for bonding with your kids!
Awesome experience!
Great place for a birthday party...staff very helpful and attentive.
Always planned to trip mad balls here with my crony but never got to it. Ain't been here since a youngin but i'm sure the place is still mad heavy
My daughter had an excellent time. Hence 2 stars. The games with tokens didn't work, and judging from another review here haven't for at least two months. There was no indication on these games they were out of order - they took points off your card - and seemed representative of the overall quality of the place. Spent $70 here for me and my daughter to have a mommy/daughter date. Could have spent half the price for a much better time at Dave and Buster's. The piece de resistance, as we were leaving, was being stopped to have our hands scanned before we left with the blacklight stamps they caught us with at the beginning of the night. There was an air of policing and criminality. Do they have a lot of people sneaking in to steal congealed potato salad off the salad bar and play on the cracked, worn free toddler area, that is probably a soup of RSV and influenza? Because nothing else is available in that place without having handed over your credit card and presumably the soul of your firstborn. (Chuck E. eats those firstborn souls when he's drained the souls of the people who work there . I have never seen a more empty, despairing group of employees.) Try Amazing Pizza Machine if you want hyper kids and a great time, more and better food and games for less money!
Kids love it. I like it, good salad bar and pizza. Staff is nice. Location is smaller but is nice. Gets a little overwhelming when crowded.
I don't know. I was excited to have a toddler so I could relive the nastalgia. However it's really small and nothing like what I remember. Maybe it's because I'm not a kid anymore. And they don't have the balls to jump in!
Very happy with my visit tonigh. They now offer a 2 hour all you can play card with a combo order. My kids came away with the most tickets they have ever had and was just a great time. Thanks!!
The pizza was ok. The lady that helped us was rude and mean to my little 5 year old friend. And she was also mean when we were watching her make cotton candy. So it was not the best experience. I would suggest for her to have her change her attitude. Thank you.
My kid loves this place! Staff extremely nice
A great party environment with solid safety devices in place.
My family and I went for my daughter's (3) best friends birthday. They didn't have a party thrown by Chuck E. Cheese, but did our own thing. We were there at 10:30 and my kids 3-15 and my husband had a great time. My husband and my oldest found games they could play on and had so much fun. My younger kids i knew would have so much fun. And I'm glad the 2 big ones did also!!!
Pretty nice place staff was nice place was cleaned
Not as great as Dave and Buster's, but staff was friendly and kids had a great time
Great place
My three year old was amazed to find that, not only could he eat pizza, but he could get a prize for playing games. The new system where you add a time limit or credits to a card is fantastic; no fumbling with tokens anymore. The staff was very patient with our kids when they had questions about a game, and even sneaked (snuck?) around loading free games into machines. They loved it.
Always fun. For my 9 year old and toddler. Pizza does look a bit awkward and miss matched. But that’s he said she said. Great place for the fam
Was here for a birthday party a couple of weeks ago and has everything that all the other Chuck E Cheese's have. Staff is friendly
Chuck E. Cheese's has gotten a lot better but I really wish they would expand it you know make it bigger for more families and most importantly for more kids to be a kid.
Good fun, food, and service. Booked a party for my child and my server took care of everything in a timely order. Fun for the whole family. Did not have any complaints.
Good food & always fun for the kids. If you get started by the man in the giant rat costume, then you know your having a good time
The last two times we have been here, most of the machines have been broken.
Fun but sometimes difficult to know what you doing and if you're a big kinda of liked me it's not the best but it's all right
Very rude employees and overpriced as far as food. The only reason it deserves two stars, is because my kids love the games. If you are going to bank off of the parents' wallets, at least show some sort of respect to your customer base.
The kids had a blast prices were cheap and the food was great....
Always a crowd pleaser. For young and old!
A good place to take kids when you can tired him out and good food
The games should be cleaned a little more
Wonderful birthday party, wish the tickets would add onto a card vs having to turn in tickets for slips of paper. Expensive
Great place for kids if in Lincoln. Clean and lots of games
I like going as soon as they open less people n less kids..seems like later in the day more kids r there running around with no parents watching them...
It was great love there salad and the cotter candy love I think you'll have the best.
Worst Chucky cheese I've been too. Outdated games. Not many that were working. Spent too much money and only was there maybe 30 mins. Usually we can spend hours there.
Update Service was way better great :) People are nice. Games are good for the kids. It was a lot cleaner today, but could be a little better where the straws come out it's dirty so I wash them with the water and use baby wipes to clean the shakers :) kids love it :)
Recently visited for a birthday party for my daughter turning 6. The staff was extremely unorganized and understaffed. Our party was planned for 15 children. We made or reservation about 1 month in advance. There were about five additional parties going on at once. There had to be at least 200 people in the establishment at once, which was complete chaos. We had to wait 30 minutes for our food after the party had begun. The MANAGER served the pizza with her HANDS WITHOUT GLOVES and wiped her hands on her pants in between serving slices. One of the pizzas that we ordered was brought to the table cold. My daughter and her friends enjoyed themselves, but it was a nightmare to watch.
Attended Birthday party. Was a little loud during party part with Chuck E
My 5th choice
My children love this place! The pizza is surprisingly good!
My daughter had a great time, love the new system. No more bucket of tokens that will probably be get lost anyway.
Kids really had a good time, pizza was better than it use to be, but employee could be more friendly.
I could see them preparing food with no gloves. How disgusting then using their pants to wipe their hands on then grabbing more food yuck. The manager Lamont is very nice though.
2 comments. They say free wifi. Their is no wifi. They said I cant I use coupons because coupons are only for corporate locations? What does that mean? What location is this?
Great to play don't eat their
Atia is a wonderful manager! Very friendly and always tries to make sure the machines and games are up and running!
Lights must of went out... really dark
We love it !!! Thank you, it was fabulous... Thank you Andria you were awesome with our mini autistic Chuck E cheese. He had a great birthday... And a great chuck e
Went for cousins baby boy Bday. Was really different and super crowded! Lol I still prefer Peter Pipers Pizza.
Took the kids here to have some fun. Didn't order any food because the pizza is meh. Fun place to take kids but I would definitely eat somewhere else first.
We had a great time celebrating our daughter 2nd birthday. There was a lot of kids but the stuff is still extremely friendly and our food came out and a very timely manner.
Our party waited 20 min on a salad refill...
Understaffed had to wait 10 minutes to get in. Kids had fun playing games. Clean location.
Staff was friendly with us. This was our first tome visit. They took time to explain the specials. Pizza was great, altough a little expensive.
Not that busy at noon, fresh pizza and the kids will enjoy!!!
Kids birthday
Great place to take kids 2-12 years old. Free crawl center, kept relatively clean. Friendly staff, couple use 1 or 2 more staff members when busy. This location regularly has Chuck E. Come out and leads the kids in a parade with song and dance at the end. Either once every 30 min or once an hour. Pizza is ok, better than it use to be. Bundling food with game tokens saves a bunch of money, otherwise I would probably eat else where most of the time.
The staff made the birthday party amazingly easy and wonderful for the large# of adults and kids.
Other than there being soda everywhere at the drink station it's a great place to take your children
Fun games for the kids. Food is not great. It would be better to eat before you go.
Had a good time granddaughter birthday chuck E.cheese good place to go.2
Cool place to take the kids but has just as many adults playing
Our 6 yr old son John had his birthday there and it was amazing the host we had was awesome Cimone I highly recommend her We had a blast
Grandson played a game and got no tickets. Talked to an associate, and they made it right.
Me and my girlfriend came to test Shane Dawson's conspiracy theory. The pizza slices didn't line up but it didn't taste awful.
Pizza was fresh. Staff was friendly. However the great grand girls were greatly disappointed because, even though it was advertised on line and inside, Chuck E Cheese never came out on the half hour.
Sucks really bad won't go there again
3 out of every 5 games we tried to use were broken or the machines were not dispensing tickets, definitely under staffed for a Saturday
Cool games and you get LOTS of tokens with a birthday party. Pizza was okay too. Adults and kids had a lot of fun.
Stopped by yesterday (4/7) and although the workers were friendly, the visit was unpleasant. First, after a long wait on my pizza, they made it wrong. Then when we went to redeem the points it took over 10 minutes even though we were the only ones in line. Tried to get a to go box and ended up leaving our food because nobody would help us, even asked the man working on the floor and he sent us back to wait. When leaving, we were stopped because the girl who stamped us on our way in, somehow stamped my son a different number from us. We had to prove that we weren't kidnapping our own child! Drove 3 hours to show my child a good time but this place did not make us feel like valued customers.
This is a great place for kids
Kid's love it. Good pizza.
Too high prices for a pizza pkg. You get 100 tokens, 4 cups, and 1-2 pizzas for $50 rip off. Pizzas are skimpy af and rubbery and for a party of 7, I spent $100. Half the games were broken. Some you played didn't have tickets to come out. The salad bar area--half of the food was on the floor Security-her ass just sat there. It was filthy. Tables were not cleaned but steadily people were coming in. The young lady at the door was suppose to be relieved and wasn't. She stood there for hours being that she wasn't. It was terrible.
We went there on a Friday evening at 5pm, half the games didn’t give out tickets, it was hot, and had an odd smell... I asked one of the employees if it was hot in there and she agreed and apologized that they don’t have air conditioning...... I was like wow really!!!!! I wan let’s just shove a bunch of people in a building with hot games and no ventilation!!!! the pizza was good, over priced but good..... the only one thing that redeems this place was the really awesome staff! Honestly it’s very run down and most likely hasn’t been updated sense the 90’s everywhere you look something is broken!
This was the 1st time my 8 year old son went to chuck e cheese. 5 kids and also had a 11 mth old and a 18 month old. When we arrived to our disappointment there were no sky tunes or anything for the babies to do. When chuck e came out to see the birthday kids he hardly even acknowledged my son, and when I tried to get a picture and show my 18 mth old he turned and walked away not giving him the time of day and it was their 1st time! Even when I got his attention he kept walking away. I got the mega star package and the 5 kids were supposed to get 2 slices of pizza each and not all the kids got 2. chuck e cheese is a place where kids of all ages can play but now it is just an overpriced aracade. My sons 8th birthday was a complete disappointment not at all what I expected and I didn't get what I paid for. I could have used that $150 and took them to actually do something besides play in an aracade. I'm so very upset with how it turned out.
Great place great games good worker
Had Alyson B. As our server for our Granddaughter's Birthday. Was the best Service we had ever received from here. The Assistant Manager Stanely even visited our table.
We were here for a birthday party on a Saturday afternoon. It took over an hour to get 1 pizza after it took me 30 mins standing in the long line to order that pizza. Serveral of the machines were out of order and I saw a total of 7 people working for the 100 plus people that were in there. 2 were dedicated party people so that left 1 at door 1 at food counter 1 for prizes and 1 in kitchen plus a security guard. You wanna make this better staff your business appropriately.
The service is definitely a bit lackluster. You can be left waiting at the entrance pay area or prize counter for a significant amount of time which is a little annoying when you're with multiple small children. There are a number of games that do not work which is understandable, things happen. Really enjoyed the (2) 1 hour cards of unlimited play.
We like the Goldsboro location. We are much closer to the Rocky Mount location, but we drive to Goldsboro when we go to CEC nowadays. Good value for good family fun. Where a kid can be a kid!
Went for a birthday party. Busy on sundays. Messy... as in tickets all over the floor (destroyed or in whole) token cups all over. Poor game payout. Really cheap crappy prizes. Some games didn’t give tickets. Some ticket counters didn’t work ( fixed quickly) but also broken quickly. Didn’t see chuck E. Pizza has gotten better over the years. (Not a fan of pizza sauce).
Very expensive place but a fun place for the kids and family
Great place to get some good pizza and have fun
Great place for kids to turn up
A great time for kids to play, have fun with games.
Good for kids up to age 13 (my opinion) the new menu is better than the last. They use points or minutes for the games that you pre-purchase. I think the minutes are better than the points (my opinion). Coupons are available on their website. The food taste ok I think its too high priced for what they offer. N I looovvveeee the salad bar... At other places though.... They say its a lot of items on the salad bar but thats not true its $9.00 of waisted space noone keeps up on it and they don't know how to put wanted items on there so many of the items go untouched
Great place to have my grandkids birthday party. Very good service. Clean. Good food.
We were there on a Sunday & we had a wonderful time. Our hostess was the best. We will be back.
Badd pizza badd beer ... Fun for kids
A child's birthday party
Only one person working while manager was in the back on the phone 4 more than half an hour
A lot of fun games
It's fun to bad mostly adults play rather then kids.
Another successful birthday. Thank you guys for what you do! Friendly staff and the food was pretty good. Didnt expect the food to be great at all but definitely suprised me. The prizes seemed alittle out of reach for the tickets we recieved. Had a great time though.
Fun place for kids. I love it just as much as my son.
I love that they have wonderful games, delicious pizza and dessert pizza it's so good! Love the birthday parties and the cake! I love Chuck E Cheeses!
It was fun, the kids loved it!!
Made away with great loot
It is not at all clean. My daughter found 5 diapers in the toobs! The food is amazing though.
Very busy but the birthday service was very pleasant
It was my grandsons 4th birthday and went perfect! Plenty to do and staff was great and very helpful :)
One of our favorite places in the neighborhood. Great deals. Tasty pizza. Perfect for family time especially on a rainy day.
It was okay not the best but not the worst plenty of fun for little kids well the food was actually cook decently
Usually when I think about Chucks I think a million kids running wild and screaming with a strong stench of urine in the air. That being said I was shocked when we visited the Kent Chuck E Cheese this time. They have really changed the place, you can't smell pee at all! The kids were able to play any game on a weekend and the staff was incredible! Service was fast and the orders were all right . I have to say I was hesitant when we were invited, but I was absolutely pleasantly surprised!
Very clean there, the staff was very helpful and happy to help with whatever we needed. The food was pretty good for Chuck-E-Cheese. The game selection was very good. Our family had a great time.
Kid with sickle cell works inside the rat costume, not sure if he's gonna give my kids that aids tbh.
Machines are rigged. Don't come here.
There were bad services today for no reason they were just sitting there
They took all the good games out was extremely hot !!!
It is a nice, clean place for my daughter. The pizza was better than I expected.
Kinda dirty,but kids liked it.Food is expensive and not great.
Young staff. Some are helpful. Some couldn’t care less about the job at hand. 1st pizza delivered still had the plastic film on the pizza. They recooked us a new pizza but I am still in shock. Some games don’t function great and staff can be hard to come by. The stage characters are so outdated. It was SO fun for Chuck E to come out. My daughter was thoroughly impressed. Some games don’t ticket out properly and some of the rides malfunction easily. Overall fun. They could improve on the little prizes... a little TOO cheap on those ones.
Was there over 2 hours before we saw Chuck E Cheese, grandsons birthday and that was why he chose to go to Chuck E Cheese. We were getting ready to leave and almost missed main reason to go there
Super fun and great for kids. I was surprised at how clean it was!
Pay cash if you can, or check your receipts. I know a number of parents that needed their bill "adjusted". Pizza is good, though:) I wouldn't eat at the salad bar. Not enough attention to it, and there is a low turnover.
I hate how much I love this place. The staff is awesome its clean and fun... The mouse is a little freaky but hes kinda a big deal there so...
As always Chuck E. Cheese is a great place for children to interact with each other. The pizza was wonderful. But the chicken wings are smaller in the evening compared to the lunch special. But they are always delicious.
Went here for my nephew's birthday party, while this place is normally too crazy for me now that I have teenagers, we were there on a Saturday morning at 10:00 and it felt like we had the whole place to ourselves. They did a great job with the party and all the kids had a lot of fun. Unlimited play for a couple hours, how could they not enjoy it?! I even got my hands on a play card and had some fun!
We had our daughters birthday party here and we loved it. It was pretty expensive, their prices have doubled over the years, there were so many people there that the ticket technicians couldn't refill the tickets in time so most games we played we didn't get tickets for and a lot of games weren't even working but besides that we had a great party hostess and our daughter loved the ticket air blaster and how they sang happy birthday with chuckie. We got the big package it included 2 slices of pizza per child, Dipping dots, goodie bags, and unlimited play passes for 3 hours. Loved it
Need some updating. The same thing you would have expected for the last years on end. Nothing exciting or noteworthy. However I do have to say that they are on top of it when it comes to child safety. Worth the money no. But if it makes your child happy maybe it is worth it.
They changed from coins to reloadable cards, much easier to keep track of. With a big family, kids were always spilling and losing the coins!
Honestly, 0 stars because the day after we left this place my son contracted hand foot and mouth disease. The food sucked, and the toddler section is A JOKE.
Great place to take kids and turn loose to have fun all I can say about the food is that you go there to turn the kids loose to play and that's all I'll say
Staff was very helpful
The pizza was good but very expensive and small. The salad bar is a small plate . Nothing really for kids under 3 yrs old. No play area for the kids to run just arcade games. This place needs a upgrade because the ones I went to on the east coast were way better then this place... very upset from what service I got here .
Fun place for kids
Good but expensive. I didn't know they have a buffet
Had 4 year old neices bday here. Very very crowded, few games were out of tickets.
It smelled like urine. The pizza was absolutely delicious though
Only there for my partner's grandson's birthday party. The staff was awesome but it was a little over the top for me.
Games did not function properly, short staffed, long wait for food.
Fun for kids. New games!!
This Chuck E Cheese is amazing! The cards are great for old kids as you get as much time as you pay for and you can earn tons of tickets! Reccomend this one highly!
Very friendly little expensive but smiles are always worth it
It was a great time with the family.
Its an ok place to visit. Clean and the food is decent. But be prepared for a very loud crowd. Unsupervised children and theres an officer there because past altercations. I do t recommend this place. I would rather travel out of my way for my child to be safe and have a good time.
Went there with my neice and nephew. It was a bit pricey but I heard you can get coupons for food and games
The place looks nice. That is about it. The people working there must hate their job. I had the worst service I have ever had. My kids love Chuck E Cheese. We have been to many different stores and they have all been great. I would never go there again. I would recommend to anyone who is not dead set on going, DON'T GO. There are other places to go in town.
Kids had a blast. Always a good time
Understaffed, tables weren't being cleaned off until asked to do so, no ice in the soda dispenser, lettuce at the salad bar was wilted and they told me that was all they had. The best part was my Grand baby had a great Birthday and had no idea this was going on around her!
I hate going here rather go to the western mall arcade get more tickets
Multiple games did not give tickets and I along with several other people had to get and employee.
Went here with my in-laws and several children. Not my favorite place as an adult, but once the kids got used to it they had a blast. The place was clean, and a lot of the games were pretty fun and unique, which surprised me given the amazing options we have at home these days.
Good for younger children for a fun day out to play some games. Games are one token and ticket payout on games is fair. I like that on timed play that a pause feature is offered during that business day, meaning for potty breaks, lunch breaks your time doesn't tick away. One warning, timed play and token purchases don't play nice on the same card, meaning if you have token and purchase time the tokens drop off from the update.
Horrible horrible help. Only one person working to get kids prizes from tickets. A manager and 2 girls were standing behind counter doing absolutely nothing
Well the whole experience was overall great, except the other customers. The staff was very friendly and helpful and is always smiling and patient. The other customers we sat next too, were awful!! They sat at out table with our drinks and stuff there. They were screaming at their kids and even called one of their own kids ugly! It was so uncomfortable and then one of the grown woman almost ran my son over. It is so sad to have to have my children witness that sort of behavior and have to explain what us right behavior versus wrong behavior. But I don't hold it against Chuck E Cheese. I just wish that people can learn how to be respectful and realize that our children are one day going to be the leaders and role models for future generations. It breaks my heart to see this happening everywhere these days. It's starting to be an expected thing when we go places for children. And it just keeps getting worse and more accepted.
Fun for children and the games are inexpensive. Foods okay but you're not really going here for the food.
Went here after a gala with my daughter and her friend. It was decent. We ordered, they played some games, it wasn’t the biggest and chuck e cheese but it wasn’t the smallest. All in all it was a good experience. We would return.
My kids love it.
This place was pretty busy but it was still good. They have great service here. It is a place where kids can have fun. If some are traveling this is a good place to tired the kids out so they can sleep in the car later. Just make sure that you keep in check how much you are spending.
Pizza isn't great here. Expespecially for the price. They have added more games and a card that's a time limit card instead of a token card now. Fun for the kids but didn't really feel that way for an adult. Bathrooms need more care during buisness hours as well.
Staff was very nice and helpful. Salad bar was fresh and very clean.
Good pizza. .
The kids had a good time, but the food is a little expensive. And Chuckie could have showed a little more enthusiasm out on the floor, for the kids.
So fun and perfect for my little the year old!
Alot of fun. Kids enjoyed.
It's a great place for kids to run around an play games. I love the security measure. I e only been there twice. They just have to stay on the ladies bathroom
Terrible experience. Slow service. The only up side is the food was good when it finally came out.
Great for the kids, and sometimes adults.
I take my kids here once a month or so. They recently got some new games as well. Kids enjoy it, for about $50 you can eat and entertain them for an hour or so.
Poor service, nothing was compensated for bad service
Nice place
Machines weren't giving tickets and although the machines for fixed eventually we didn't get the tickets were lost. Worst Chuck e Cheese we have been to The kids had fun this the 3 stars
Fun, fun, games. Pizza and entertainment for the kids
My kids enjoyed themselves and I love it
Fun for the kids had a good time watching
The unlimited pizza bar had hardly any pizza anywhere, no salad bar to be seen. No one is hardly waiting at the door so you have to wait awhile for someone to come.
Great pizza
Very dirty! The handles on rides & arcade games were so filthy & sticky!! EWwW,SO BAD!... I dont mean Zfrom a childs sticky hands that day,it was old and built up on them.,Especially the lay back virtual coaster...it says to hold on which I'm sure many small children would need to.I got on it with my grandson it was gross...I got up and got us some napkins to put around them ,afterwards when I went to remove them to throw away it was SO bad that it tore it into many shreds trying to get them off...like a sticker on a window that's been exposed to 99° heat &sun for 3yrs!!.The head rests were all torn ,cracked,sharp, &dirty! Just think how many heads are on them daily! Its obvious they do not get cleaned regularly or properly,let alone disinfected. whole place needs cleaned! Also I myself were having problems with the games taking money/credits(off the preloaded cards)/ tokens and not giving them game time & taking double triple or more each time then it actually costs.These are little innocent kids chucky cheese!! They dont know or notice it...I would not have caught it myself if I went playing them with my grandchildren. Shame on you! Because I went to the manager and he kept saying it didnt..pritty much calling me a liar! I seen it with my own eyes Mr! & multiple others were complaining of it as well.Believe me I have bigger things on my mind than ripping off tokens for a few arcade games! Please!! I was very offended and it was brutally obvious that he could not have cared less ! And last but not least...So so so EXPENSIVE $168.00 for 3 small kids 1 adult to play dirty broken games for just over2 hrs.& a couple of plain basic pizza's! WISH I HAD WENT BOWLING INSTEAD OR THE JUMPING PLACE(sorry guys cant think of the name of it lol) its expensive too,but you get your money's worth and last time we went it was or at least appeared to be CLEAN!! YAY!
The manager was great at addressing my concerns and one male employee seemed to be knowledgable on the game's that were malfunctioning and had great customer service. Spent 14 bucks and had a great inexpensive time with my kid.
When we went it was a Saturday so it was busy. There were multiple games, at least ten, that were not giving out the tickets. Blinking red lights because they need to be refilled and no one was refilling them. The bathrooms were gross. Every seat soiled. Not the best experience.
As far as birthday parties go, I think the crew does what is expected and the kids enjoy it enough. The game selections are a little redundant and not all work properly at times. The ticket counting machines kept erroring out or bunching up the tickets and getting hung up. After that, the prize selection counter does not necessarily have quality prizes for the amount of money one spends getting tickets. The kids don't care but the adults will groan.
Good place for younger kids to play games
Was fun..but prizes could be better,for what a person spends .
A great place to go I give it 100%
Best place to spend an afternoon with your younger children. Great security friendly people awesome experience
Great place for the kiddies. The chuckle cheese employees were great. They were real busy but had great attitude.
So much to keep the kids entertained.
I have taken both of my kids every year for their birthdays the team members are always so friendly an they even let my son get in the ticket booth even thou we didnt have a booked party its a wonderful place to bring the kids even just for family time here are 3 different to.es we gove gone latly
Germ city
Machines are always broken / not dispensing tickets. Poor prize selection. Will not come back.
My 5 year old thinks this place is heaven. Adults do not.
Was air conditioned and kids enjoyed the experience but we lost couple tokens in games that didnt work.
Go early, it isn't as crazy.
I was there for my granddaughters first birthday.pizza was actually better than I thought it would be.A little pricey.But she had a blast.
Food was surprisingly good. Service was surprisngly slow given is caters to children, a notoriously impatient demographic. Many machines were out of service for one reason or another. Still, my kids had a blast and it didn't break the bank.
The staff were all really friendly and were working hard their entire shift!
Party time for the kids!
Our birthday host did a great job. The pizza was ok.
very fun , packed but that's great because kids are having fun employees are nice any that I have come into contact with birthday party's run smoothly most games are working and we always spend a good hour or two have a party coming up probably my 3rd party there and I'm excited for it!! thanks Chuck E cheese
Food is pretty average but the games are cheap and reasonable for a parent to take the kids out
Got there right when it opened and it was messy. Bits of trash on the floor and tables were dirty
Drop a $20 and let the grandkids attack!
Kids loved it! Food is overpriced and not that good
Very great staff and a very good manager very happy with this trip
Horrible service!
The pizza is ok. The games are tons of fun! My kids love it here!
Fun games and good pizza!
Good luck
Great service! The last time I was here it was pretty bad and half the games did not work. They updated the games and I didn't see one broken machine. Not bad for the money I spent.
Delicious pizza! Wore the kids out playing too.
Great place for kids to pass time. Can be a little spendy.
If I could I would give 0 stars. Customer service is absolutely terrible. All the employees seem like they hate their life’s and don’t want to be here. Also they are always on their phones and are not very willing to help at all. My family has been coming here for 20+ years for all of the 10 grandkids birthdays every year. We spend upwards of $1000 each year on their sucky food and cash guzzling games. All of our experiences was terrible, in that the broccoli was coated in mold, they staff was very condescending and rude, and most of the games were broken down and not working. Also they have “reserve” stands just so they don’t have to clean up the tables after bigger parties come in. I can not describe the hatred I feel from the staff. I would not ever come here ever again.
Whenever chucky comes out he doesn't do the dance like he does at the other chucky cheese restaurants. He just comes out and throws a few tickets and goes back in the back. I think that is not what he supposed to do.
Good place for kids. The germs is threw the roof and my boy came gome with a terrible cough that he didnt have prior to us visiting the place.
My kids love it
Good place to go during the week. Weekends is terribly busy. Birthdays are expensive and only run for about two hours. Kids love it that's wht matters
A very nice Chuck E. Most are, though! Nice people, clean. We went early on a Saturday (11:00) . I'm glad we did as it got very busy around 1:00.
I had my son's sixth birthday at Chuck E cheese last nights booked a party the hostess was not attentive at all when it came time for the pizzas we were not sure if the pizzas they brought out where for the adults or if it was the party package. The children beverage was not refilled at our table. What she brought was it unless we went and refilled it. when it came time for the birthday cake the hostess handed me the lighter and I was to lite the candle.when it came time to cut the cake she handed me the cake and told me I could cut it on another table spending this much money on a birthday package at Chuck E cheese I think the services should've been included the place was dirty half of the game machines did not work the hostesses and wait staff were either sitting on the stage not working or on there phones. I will not be booking another birthday party they're very disappointed in the services provided for me and my son
Need to get the kids out of the house, mine love running around playing games and haven fun! They get very busy hare on the weekends! So plan ahead
Fun, clean, great pizza! Took our granddaughter for her birthday, and had a blast!
Trash everywhere custimer service wasnt all that friendly either over all what games were available to play were fun for kids
Very nice places to bring your kids and have a dinner
Great place for kids. Staff is very helpful
WILL NEVER GO BCK GM CALLED THE COPS Ordered a family apitizer and a kids nuggets with fruit, 45 mins later my mom asked them where our food was, after an hour and 15 minutes I asked for the manager. Let her know what was going on and also pointed out that the salad bar was missing half it's utinsels which is a health code violation. She apologized and said to keep my receipt she would take care of it at end and take care of salad bar right away. 15 mins later food came out I was happy. Ate went and played games, half of them were broke or didn't have tickets but thought will make the best of it. When we came back to our table our trays were cleared along with my receipt that was also on the table. This is where it gets bad. Mind you this is an hour after getting my food. The salad bar still had not been tended to. I asked for the manager like I was supposed to told her what had happened with her employee taking my receipt. She then said she had no way to look it up in her system without it and there would be nothing she could do for me. It's 2018 how is there no way to look it up in your system? I asked her if she could use my gift card that I used or my card that I used and she again said no there is nothing she could do without it but if I come back with my receipt then she can. By that time I will own up I was hysterical and let the f word drop. Can I have the $#% garbage so I can find my receipt. Which I even apolagized for swearing in a kids establishment. But I couldn't believe what she had said I just told you your employee took it when he cleared my table. She then said due to my language i need to leave or she will call the police. I guess thats how they are taught to deal with things there. Idk. I asked if I could have her name and her corporate number where she refused to give it to me so I took my phone out to take her picture so I know who to describe when I call corporate and the health department Monday, at the same time she told her employee to call the police. All this time trying to juggle two kids in my hands I brought my daughter over to my mom who was still turning in tickets and told her to get my daughter a toy and I will be in my vehicle with my son waiting. As i left i yelled to the gm you will be fired im going to get you fired. Fired!! Folks im sorry but i was very upset and i did not know what else to say and felt like i had to say something and I felt so exhausted and depleted and defeated from the experience. Not too long after I have a police officer knocking on my vehichle window. So I told them what had happened. The one goes in and then comes out and asks me if I threatened to slap the GM. Quote "Did you say, I'm gonna slap you?" officer asks. "Uh no I said why would I say something like that?" That would be the stupidest thing to say. But after reading the reviews one guy got called a liar it doesn't surprise me that's the kiind of GM they have. I was told I will have to sign a no trespassing for 6 months where I glady did stateing first time here and I am never coming back. First time in my life I have ever had to sign a form saying I am not allowed somewhere, I felt embarrassed and deafeted just wanting to go home from waste of time and waste of day, but at least my kids were happy. Makes me think about that saying, first time here and definitely the last. This would never of happened at Gigglebees. Later I called guest services who was able to look up my receipt and do a refund that way. If the GM would have just gave me their number and told me guest services could do it would have saved a lot of trouble and made everyone happier.
I know you are already thinking it Should we eat before we come because the pizza is probably very low quality. And yes you would be right it is flavorless plastic cheese. Go to chuck's produce and eat there pizza before you come they have actual beef pepperoni. And if you live on the other side of town go to big alles they have great pizza and more higher quality games as welll
Although my grandchildren love it, it's gotten too expensive to take them more often, unfortunately, but love their security system!
One of the better ones we've visited. Nice and clean. Staff is friendly. Great for bday parties.
The kids loved it as always. Food was good. There wasn't very many people working so there was a long wait for anything that required assistance.
I was kinda disappointed because they didn't have the buffet. Little pricy
Had fun on a cold day. Kids got to release the cabin fever they were having!
Fun place to take the kids for a couple hours.
Great place for younger kids to have fun.
Our grandson's birthday party was held here in April and was flawless.... BUT, very disappointed in the pizza today, 12noon, 6-23-2018. We ordered a small cheese pizza and small drink for our grandson. The "cheese" pizza was actually an air-puffed "pizza". Practically no cheese. I showed it to someone claiming to be the manager. She said it was because the dough was "so fresh". Refused to give me a refund.... but said she would make me another... but it would probably be the same way. ----- Replacement arrived, was slightly better, but still only about 60% cheese. The other 40% was puffy air crust. Poor customer service.
With all games being just a quarter Chucks is a great place for any occasion, or none at all!
I felt like I was in the club. It was so crowded it HAD to be over capacity! Very unsafe! Couldnt even walk without touching everyone you walk past
We had so much fun--children teens and adults included. Some machines at coins, but manager happily reimbursed without question with interest. Pizza was great. HIGHLY RECOMMENDED
Paid 26.20 for a “Family” sized boneless wing and 2 small sodas. Family size supposedly feeds 4. We got 13 bite sized chicken wings. Wish you could post photos on here because I saved it as a reminder to never waste my money here again.
Very fun but they did not bring pizza until we were done playing
All games have been switched to a card swipe system. They have unlimited cards based on a time limit which can be paused when the pizza arrives!
Great time with
Had a good time staff was awsome
It was fun but they need better communication for the birthday parties... 5 at once was a little much
Awesome place to have kids birthday parties We have all my grandkids birthdays here it's a family tradition
Haven't been in since it has changed. Kids had a blast. Employees were all nice and helpful. Place was clean.
I will not be going back ! The music they played constantly was so loud it was impossible to even carry on a conversation. It was absolutely ridiculous and made for a very unpleasant environment . I most certainly will find other things to do with my grandchildren !
My son absolutely loves it here but i love that 1 penny equals one ticket its great. they serve beer. and the pizza is worth coming back for!
Been going here with kids and grandkids for almost 30 years.
It's still a great place for children
We enjoy the security and family time that can be had at this location. Easy visibility, good party rates and pizza too
Kids love it and so can parents, but with such a young staff they need more direction on keeping the place clean.
The kids had fun. But with all the down Sizing they are doing the fun may not last long it’s became a video game only place now leaving nothing for the little kids that can’t play video game to do.
Food was hot and freshly prepared. Facility was clean and we'll staffed.
Not a big fan of the card system since kids don't understand the concept of when they're time is up as well as an empty token cup. but times are changing. Exact same games for the last 5 years
Rearranging games and maybe swapping them would leave children wondering and wanting to come more often. Maybe a bigger space would due.
I should have read the reviews on this location before having my son's 3rd birthday party here.that being said he had tons of fun and enjoy the basket ball game.however at the time i was the only birthday party going on and the place was quite empty.arrived tables werent even set up yet ,there was confusion on my food orders and i couldnt find my host or any staff to ask about the food.i had to continually ask for adult cups gift bags food to be brought out .food took so long guest started going up to the salad bar i was confronted by a manager stating that the salad bar was not apart of the birthday package and it would be extra....insted of her coming sooner to wonder why chucke had not come out yet or if i had gotten my food.very rude indeed i know the salad bar is seporate n i was willing to pay. My point is why even book a reservation online in 2 week in advance if service is going to act as of i walked and and decided to have a party right then.
Thee grandkids sure do like the atmosphere. The salad bar is not too bad.
Have been going there as long as I can remember and all of my children have had birthdays there. So I haven't been there in years because my kids are all grown up and the other day we happened to be across the street and my son says hey look chuck e cheese. On a whim we decided to go have lunch and take my daughter and grandson ( who is 2 and has never been before) for the buffet. It was good for the price and we really had a great time!!! We made memories ❣
Love the place. Hate their new cards. Tokens were much more convenient..
Always a good place for the kids love the unlimited play. Had a great time with my daughter
My family attended a birthday party at the Billings, Montana location. During the two hours in attendance, not once did a server check on the party and people attending the party even had to pick up the pizzas (which were cold from sitting undelivered), drink cups, eating utensils and token cups. There was a sign posted recruiting cast members outside the entrance but the lack of service was obvious and noticeable. We cleared our own tables and a trash bag was given to do so. I don't often leave negative reviews preferring to praise outstanding customer care but this experience was definitely lacking any level of professional service.
Always love taking my granddaughter there ❤️
Lovely place for kids staff great
Nice place for young kids or the adults with family that never let go of their kid side. New game machines since I was a kid and services alcohol although it is pricey for a regular small solo cup of $5 to the "large" being a couple more ounces to $7. There being 4 or 5 on tab and 2 wines choices but since there are minors working there, it was a long wait for the manager or higher worker serving us when they became free from handling all other works.
I WAS not there!
Not enough space in the gaming area
We went there during shift change morning crew was great PM crew not as good they threw away my cup and one of the cashiers with Green Tinted hair was cursing as she come in for her shift, they also did not have anybody at kid check on second shift. This was today.
it was fun to visit chuck e cheese. My toddler loved it. Highly recommended
Decided to take my kiddo to "the mouse, the mouse, the mouse mom!" However, we walked in and noone was standing at the door. So we walked up to the counter and still noone helped us. An employee who was leaving for the day stamped us very quickly then left. We waited at the registers for a few minutes but noone came to wait on us despite the fact that it wasn't busy. A confused looking employee then walked over to the registers and completely ignored us. She then saw a family trying to leave and stopped them to check their stamps. My child and I continued to stand at the registers while the employee at the door looked at us. After another minute or two I had to calmly tell my excited child that it wasn't his fault but we had to leave because noone came to help us. We walked over to the door, the employee went to check our stamps but my child's didn't show up at all because it wasn't applied properly. Then I had to present a picture of my son and I so we could leave. Unfortunately, we will not be returning to this particular Chuck E. Cheese's. It looked like loads fun and I'm sure it would have been great but we never had the chance to truly experience it. I would suggest having enough staff who know what they are doing.
The pizza is really good ... However the Fargo ND location seriously needs to upgrade and do better .... It's kind of dirty looking and I think everything's the same as it was 30 years ago when I was a child and went there .... Improvement much needed !!!
My favorite place to take the kiddos.. Never a bad experience
Very poor service, ordered food and a cake for my daughter birthday, didn't get the balloons for almost a hour and the cake for a hour and a half after we ordered. Tried to get staffs attention that was roaming around but they thought dancing was more important than their customers. Their dancing robots need to be replaced. Highly not recommend this place. Since they are not a corporate franchise they could care less.
Way busy! Pizza lousy.
The wings here are
Listen.... I get it.... It's for kids but it doesn't have to be abnoxious. The staff was limited during the 4 to 6 pm hours and nearly every table was dirty and not cleared. The staff looked miserable and frankly I don't know if I can blame them... The music was so loud that my kid covered his ears for the first 10 minutes he was there. The racket of needing to buy a credit card to put the tokens (points) on it is fine until you find out you are required to put a minimum of $10 on each card you buy. I was told conflicting things on this. When my kids spent 2 $10 cards so I went to refill with $5 on each and I was told the minimum was $10 even for refills. I didn't expect the pizza to taste good and my god it lived up to my expectations. It was very much so something I used to get served in public schools. My kids enjoyed it but if you're a parent just eat before hand the large pizza with 2 toppings was $25 and it was awful. My kids had half the pizza with just cheese and it's not much better withiut toppings. Bathrooms were clean though and when chucky came out he was energetic with the kids. The games are fun for a bit and they have a lot of variety to keep kids of all ages entertained for an hour or two. The prizes that you "earn" are the standard affair of unobtainable. You can get a mid size Lego rocket ship for 4000 tickets or a whistle for 60. Not much inbetween. However my 6 and 4 year olds felt like they earned those prizes and were very proud of them. Not surprisingly I don't enjoy this place besides being able to play a few games with the kids but I'm glad my kids enjoy it. Very expensive to go and I can see why large families don't attend very often as it adds up quickly.
We always have a good time. ❤
Are you ever to old for Chuck E Cheese ??? I think so, but my teenage boys will disagree. As long as I'm a paying customer, Chuck will probably disagree also. The place is clean and the staff is friendly. Great for small kids, not my boys who obviously have no shame.
Fun for all kids. But I still miss show biz
Excellent for the whole family to have fun playing all kinds of games and win tickets to exchange them for candys and toys.
Not a great experience at this location. Staff doesn't have good courtesy towards customers. I asked the difference between "60 minutes and 60 points". I understand that if I purchase 60 minutes, I have to use them within a hour, but I asked if I opt for 60 points, can use them beyond 1 hr. Staff did not understand, I repeated the question in different ways to make them understand what I'm asking for. She did not give a try to answer or understand my question. Hope the staff understands that anyone who is new to Chuck E will have this basic question and they should be ready to answer this. The tap machines are not working properly, some games just took away the points when tapped, but did not start the game. Some machines did not print the prize tickets, had to ask staff to come and check the machines multiple times. While purchasing the points at the counter, they charged me for wrist band without asking me. I realized that later and asked if the wrist band is mandatory, they had no answer. They refused to take the band back and return the money. I even showed them the bill where it is clearly printed that they charged $1 for wrist band, they blindly argued that $1 charge was not for the wrist band and something else. They did not explain what was that "something". Overall it was a bad experience for me and family at this location. Very very poor experience with the staff, they just don't know how to run the shop.!! I do not recommend this location to anyone. Chuck E Cheese, hope you are listening to your customers, this location might put you down and leave a bad experience to your customers across other chain of locations!!
The kids had a blast, but the price is too high for what you get. Plus the prizes are super cheap. (Junk).
Good, clean, facility. Food could use improvements, but it is Chucky cheese so I didn't expect much. Chucky seemed pretty depressed. And that's the biggest reason for three stars, my kids were so excited, but Chucky was a straight up downer :(
Kids had a great time
It was a absolutely amazing And I can't wait to take my family back there ...
Pizza was made wrong twice. The manager was clearly texting someone as she took my order. She didn't tell me about registering our token cards or offer to sell me the card holding wrist bands. No hand sanitizer in the dispensers. No paper towel in the men's bathroom. One game gave no tickets so the manager told me to wait by the game.. No one came. I won't be returning here with my babies for Sunday fun day again! It was a bad visit and the manager didn't seem to care.
Too high Spend 20 didn't really get nothing n prizes
Very small and most machines are not giving tickets and My little friends were not really happy but service was excellent
If you've never been to a Chuck E. Cheese, it's a bit of a sensory shock. Very loud and colorful. Tends to be kids everywhere. The pizza is pretty good. From open until about 1:30 or 2 they have an all you can eat pizza option. From 3 to near closing they have all you can eat salad bar. Chuck E. Cheese comes out every hour to dance with the kids and give out extra tickets.
One of the nicest and cleanest I have been to. Good variety of games for all ages. Food is of regular quality for a chuck e cheese and does offer lunch buffet and a salad bar after 3. Staff very friendly and helpful.
I was very impressed by how clean it was
Kids enjoy it. Regular arcades are better. Food sucks.
It's at least clean and in good shape but it's expensive and the games aren't that great. They're are some little kids games and adult games but not really any good in between older kids games. The ticket costs for the rewards are absolutely ridiculous and you'll be lucky to get a key chain.
Good variety of games including the classics like skeeball and frogger. The area is fairly clean. The prizes are good and they even let you turn in your play card for candy!
Even as an adult I still love to come here and be a kid
It's Chuck e. Cheese. They are what they are. It does smell like pee really strong though. I'm sure the carpet hasn't been cleaned in forever if at all. It's totally worth the little money to give yourself a break from mommy-ing for a while
The food was undercooked, and then it didnt help that people started. To have conflict and threaten to shoot up CEC!
It's ok only if I didn't have to stay so late I would like it more, one thing to know make sure they hear you when you order because I ordered a stuffed crust and they didn't hear me and just gave me a regular
Good place for family eating. Wish they had more prize choices. Lots of games to choose from and earn tickets.
Nice experience,no problems, good time for all of us:)
Service is lovely only thing is they need to bring back the 100 tokens for 20 way better and easier to pick
Too much Chuck.. But they fixed it with cheese
Fun fun fun
A fun family oriented buissness. They have pizza,games, and an assortment of other food items I very much liked the chicken wrap. My grandkids loved the games and the pizza I snuck a few pieces and it was good also. The employees were very helpful and service was good. They also have a salad bar with quite a good selection. The tables were clean along with the general environment.
Really fun for younger kids. Great customer service!
Excellent customer service, my daughter had fun with her friend, only drawback some machines out of order. Pizza was hot and fresh.
Was such a blast Friday night glow night fun
I went there so many time to have fun there is no complain
Went for a bday party and they are so rude and disrespectful
My son loves it. The pizza is decent, and the have a few rides for a toddler.
The 30 minute play card for $10 and a $30 point card but the 30 minute card was the better value. I haven't eaten here in a while but prefer to go just for the games.
New games for the kids. Gif clean fun
Kids love it
Fun for all and yummy pizza and treats. Cant be beat
The cashier tried to get 4$ more for a pizza with my coupon n sale. But the games and community is really nice. My little brothrr loved thr playplace, and there's games that me n my girlfriend liked. the most and there's even a salad bar
I've always taken my kids during the week and it's never packed. This is a smaller Chuck E. Cheese but still offers alot of fun for the kids. Staff is always super friendly. Food comes out in a timely manner.
My inlaw had a party there for they child, had a nice time
Gilbert is the store manager and has the worst customer service I have ever seen, as a paying customer i have never been so disrespected anywhere
Chuck E Cheese's has been awesome since I was a kid, great place to host a kids party also :)
First visit pizza was great and staff was attentive during weekend rush with birthday parties. Second visit was not so great. Took over an hour to get pizza which I had to ask about. The pizza didn't have sauce. So was not good at all. There was one birthday party and about 10 other customers. The young girl at prize counter had no clue what to do. Sign clearly states 1 penny = 1 ticket. She had to get manger because I was buying with cash. She needed to verify it was ok. Really? Of course manager took forever to get there. And she still got it wrong...she wore it on her paper the added total with her phone. Why? Manger finally arrived and rung me up with cash register. What was the purpose of the phone calculator? What was the girls purpose? Probably not a good idea to train staff with sink or swim method. I spent over $100 between pizza and token credits. I expect to be treated as important as the birthday parties. All customers should be treated equally no matter how much they spend. I am not sure if I will go back again. If I do I will not order food.
The kids had fun, that's the important part but as an adult there was WAY too many people in there. I don't know what they are approved for but it had to be over that. On top of that out of four ticket counting machines two were working. The kids never noticed or cared so that's the important part to remember. Won't ever go back, been there, done that.
Kids loved it went with my family which included 5 children, lots of games to choose from. Some games would take your card and let you pay, however the machine would be out of tickets but all together great time, pizza was pretty good too.
Great fun
I think this place raises the prices significantly! We ordered a 1 topping pizza , wings,and 4 drinks for 35 bucks ! I also went to get a salad bar but didnt realize it was 9 bucks a plate. The people were rude and the prices were outrageous .
My baby loved it of course so i loved it even more. And all of your employees are awesome. But the best one is the younger male looks Caucasian mixed with a lil Hispanic semi long curly hair. Great kid. Gave me probably the best experience I've had at A chuckie chesse's ever.
Had s great time
I've only been in one Chuck E. Cheese my whole life, so I don't know how they should normally appear, but there were tables that no one was sitting at with left over food, cups, and plates. It didn't appear overly clean, and it wasn't overly busy. Kids had a great time regardless.
This place is extremely outdated. What is more disappointing is a lot of games didn't work or give out tickets like they are supposed to do.
It's just great fun
Not too busy. Kids said pizza was delicious! I had salad bar and the cottage cheese got mixed with jalapeno juice somehow...not fun! Love the new play time system!
Never been here before was here for my grandson's birthday . Pizza was very good.
Great experience, each game/ride is one token. Staff friendly and helpful. Kids had a blast!
Pizza sucked still thought after all these years they would have learned how to make it. Kids enjoyed playing with there games. You have to buy card that you put time on
overwhelming pack there was so much people but to fair it was a saturday , i give it a 2 because to even order food i had to wait like 15 minutes inline because there was 4 cash registers but only one cashier
Fun place for kids
Fun with the kids
Had a great time...lots of space
It's a nice place to go with the family!
No more slides or tunnels... There's no physical work to gain an experience. The games are fine, but the new pay for an amount of time thing has draw backs. If you are trying to teach kids how to prioritize spending... and there's no incentive to stick it out during a difficult game. You can just leave and start another. I guess I thought CEC had different values. If you're just looking to blow $10/kid for 30 minutes of unlimited gaming this is the place.
Parents dont watch their kids and certain games get hogged. Its super crowded! Kids had fun but were also frustrated because there were games they didnt get to play because certain kids wouldnt share
The kids have so much fun here and so do we! I love that they keep families together and make sure no kid can leave with anybody that they didn't come with. Makes me feel more comfortable for sure. Their buffet is nice when they offer it, super simple but fun to have while playing.
Me n chuckee go way back
Took kids to a family party. When I say I've been to many parties over the years to Chuck E. Cheese this by far was one of the best experiences thus far. Let me tell you that our party hostess was amazing. Indeed she did well beyond her job. Her Bright personality was very refreshing. Not to mention she was very attentive to all of the party guest. Could say so much more but I'll end it here. Hopefully this will help with any decision making.
This place was really fun I suggest you come here.
My grandson loves this place.
Loved the salad bar
Could if you have kids even though they change the menu for the more adult type foods and little crowd calorie things just if you don't have kids you don't want a bunch of running around you my daughter's little bit older now so we don't go as much
Go early morning if you have kids under 3 there wise they will not be able to play or enjoy anything.
Love this place. It's fun to play games. Even though my son is about to old to come here now.
Soooooo much fun! Too bad some grandmas starting fighting over their grandbaby!
Fun for kids.
Very friendly employees. Sooooo crowded, even early in the morning.
Loved it but some service was sliw and they should get more games
Smells like feet....
Good place to take your kids, but I wouldn't want to live there
Kids love it, but basically yuck pizza.
Small space but all of the same fun
Had daughter birthday party here crowed pizza was ok party host started off great but by the end of the party she was horrible
Ashlynn... Is a mind reader. She was AWESOME! Janet was also great! Thx guys
They got rid of the tokens and give you a timed card now
Cost is unbelive for a salad 8.00 then you got to buy card for game pizza so thin you see the air in it and taste not good they need to work on it
My granddaughters really enjoy playing here
Family fun for a good price. Not the greatest customer servive but pleasant for the most part. Food is over priced but the pizza is good.
It's clean, all the games and rides work, and the employees are friendly. We've been many times and never had a negative experience.
Clean, courteous staff, good food..... just need to have more focus to keep all machines running/ operating properly
Fun day for the kids
Fun for kids but its small compared to other Chuck e Cheese's. Which means on the weekends with the birthday parties it's crowded
Fun fun fun
Long wait times for food/ prizes only saw 1 employee. Really?
Very good pizza and many, many games for adults and kids to enjoy together.
Not what it used to be sense the added the hour passes you don't want to pay coin for coin anymore or You will win one ticket a game
0 stars if i could !! Worst Chuck E Cheese ever!! Bad experience, bad management!! Took forever to give me my order then it was wrong!! I ordered 2 salads, that salad bar was empty and a mess !! No no no never comming back never saw manager until I asked for her she wanted to refund my pizza after I waited for over an hour for a wrong pizza then over 30 min for the right one that never arrived. No!!!
Theres nowhere for toddlers to play. Most chuck e cheese's have play houses and stuff but not this one. All they have is arcades. It's not very clean in there which I get with all the kids but still its gross to me. The staff are friendly and kind.
Loved it had a great birthday party for my four-year-old daughter
Prices have gotten astronomical in the past few years. This location is a zoo on the weekend so come on a week day if you can. I’d recommend you eat prior to coming as the food is not filling and way over priced.
Grandkids had a blast
They took out the play place, they enforce gambling on kids, but its pretty cool and the kids have fun.
This place is terrible. Go check out Shane on YouTube he made a video about it. This stuff is all over the internet.
One of the nicer locations to take young children to and enjoy the afternoon. Games are higher priced to play than they used to be.
Had a really good time. My son took advantage of the Wednesday play pass special, he enjoyed playing for an hour at a great price. The lunch pizza buffet was hot and fresh
Rude employers, the games are old and don't work properly. A vary old Chinese say (if won's smile Don't open a shop) the service is miserable.
Excellent pizza hot fresh and has a great flavor i will deff. get a large next time. Arrived on a Sunday morning around 12 and was basically just to ourselves other than a few families. 1 minute later on that pizza and i would of won that free dessert jumbo cookie, o well next time. You also need to check out the chuck e cheese website for great discounts on food and games. Our family took advantage of the med. pizza, sodas and game tokens, ill tell you what we had a blast. Definitely a must do in Omaha with the family see you next time Chuck!
Great place!! Kid's loved it!!
It was fun but after spending 30 dollars on games and thinking you have a ton of tickets you end up with about 2 dollars worth of junk. Pizza is pretty good though.
Always fun for me and my kid
Nothing bad ,nothing great either
Myself and my 3 year old have a great time. Best pizza I have ever had. Customer service was top notch.
Fun but pizza is gross
Improved tremendously from a few years ago. They now have beer but you are limited to two 10 oz pours of Coors Light
Place has gone down hill!
We LOVE Chuck E. CHEESE!!!
Horrible customer service. Waited 10 min to order food. 2 diffrent woman came out 3 times between the both and were to busy eating instead of dealing with customers. Machines were broken woman working were to busy doing nothing instead of helping. Horrible service. Bought tickets trough machine let my kid play tried to order again it was not happening apprently ao we left.
The staff was super nice! They took my coupon even thought it was expired...love the new games! Better then the Ft Collins location.
Great customer service, fresh food made when you order and fun environment. Food prices are a little higher than neighboring businesses offering similar foods, but when you factor in the quality of the product, freshness, amazing staff and great culture and business interior this is a better value by far.
I am shocked to tell you but Chuck E. Has really improved. Games are great, pizza was shockingly better then in the past, but the prizes are really bad. It could be worse you could go to big Al's. $20 Chuck E. $80 Big Al's your pick
not enough games
Needs improvements and machines needs updated but kids still have fun
I always have an amazing time when I take my son here. The manager is VERY nice and goes above and beyond to make sure everyone is happy.
We've taken our little guy to Chuck E. Cheese in other cities, but never in our home town. We didn't let him know we had one. However, today we decided to spill the beans & take him there for lunch. Monday around 2:00pm. There was only a couple people there. The young man that greeted us & checked us in was very pleasant. Ordered & grabbed a table. Very clean facility. That is a huge plus! Lots of games & all of them are only 1 token. No play equipment. Not necessarily a bad thing. Easier to keep eyes on your kiddos. Pizza was meh. Which is an improvement from days past. Lots of soda to choose from. Decent salad bar. Plenty of prizes & candy to buy with your tickets. Overall this was a great afternoon. We will be back often. Well done Mr. Cheese, well done indeed! 3.6 Star review
Fun experience for my kiddo but lots of the games were not functioning properly.
Employees were rather rude! Took 30 minutes to get food when it was suppose to take less. Had to go ask for pizza once we realized it came out. Daughter was so excited about chuck coming out and he completely ignored her! Overall not good experience! Will take my business to Rocky Mount from here out!
It was fun we went early though
It's nice and clean good pizza
I was a little skeptical to go to Chuck E Cheeses as I remember them being dark and dirty with a funky smell. WOAH was I wrong! This location was bright with lots of windows and the staff was efficient and kind! The food was good and it was very clean. We will be back!
Cool place where a kid can be a kid
Great place to take the kids, the only down fall is that now they dont use tokens they use a card, like other places... so not a fan of how they changed that
Prices have gone up but services have gone down. A lot of the games were out of order. Pizza took 1 1/2 hours to come out. Soda machine splashed all over the wall. A lot of other nicer places for the amount of money I spent.
Unexpecting ride I thought it was the new one but it didn't look like it but then I looked inside and it was all new
Don’t waist you money or time MANAGMENT specifically the male manager along with the cashier were very rude and yelled at an elderly sick person for no reason we spent the last 4 birthday party’s for my kids here but will drive elsewhere due to their lack of professionalism towards kids and their service not to mention the price we pay to be treated like dirt !! Do yourself a favor go elsewhere for your money’s worth !
Loved it ❤️ makes my grand kids so happy
Overcrowded and very warm. So many people packed into a small place and a few of the dads had their pants half of their a$$ and smelled like weed. The staff was actually on point. Did a great job with the birthday party. Responded to lost tickets without grief. Overall if you went when it was dead you'd have a better time. The rating is NOT based on the staff but the overall experience.
I loved going here as a kid, trying to get a job here now, super sad they changed almost everything there, even the ball pit is gone
Seemed unprofessional Chuck e cheese walked away didn't really say hi to the kids for long
Went in tonight for family fun and wanted to extend a special thank you to heather for her patience, enthusiasm towards my kids and excellent customer service all around! If she wasnt helping a guest she was a busy cleaning, stocking toys or more! Thanks so much!!!
Really good family atmosphere Grand daughters had a lot of fun.
FUN FOR KIDS AND ADULTS GETS REALLY BUSY THO BUT MY SON LOVES IT.
Some games didn't work but the pizza there is Amazing!!!!
My kids had an excellent time here! It's much cleaner than it use to be and the staff are amazing! Super friendly and helpful!
Birthday party success
Food was terrible. And the toys that we got from the tickets were cheaply made and broke 5 minutes later. Definitely not worth the money
We watched our 3 granddaughters today and took them to Chuck E Cheese for lunch.. We found some on line coupons and they made the meal affordable...Of course the games are a real draw.
I love this place, but on 12-19-2018 we had the worst experience. The manager was late to open the doors at 11am, even the employees were still in the parking lot waiting. Finally at 11:13am doors finally open to no response from the manager what so ever. We ordered pizza and salad bar but the salad bar took 45 minutes to get set up. I asked for a refund for the salad bar and the manager rolled his eyes came to the register didnt even knowledge me or apologize gave refund walked away without saying a word. I dont know how he became a manager with those wonderful leadership skills
Noisy and fair salad bar plus some types of pizza.
Terrible no drinks,ice or dipping dots service was terrible.
I came for the unlimited plays and buffet with my kids and wife and I gotta y’all, this is the perfect time to come here early in the day 11am. The staff were nice specially this man name LaMonte he took care of us and was always asking if we were ok. Friendly staff is the way to go. Place pretty clean too.
Lots of fun for little kids
The kids always have a great time here!
Most of the favorite games are "OUT OF ORDER" and then when you try to look for a staff member there are NONE! It's like when you don't need them they're right there and then POOF! they're gone just like that!
Great birthday party
Clean, staff is friendly and so helpful... love this place .
Ok
Great games for kids. You can now buy minutes rather than points, meaning you can buy 30 minutes or however much you want and play unlimited games during that time. Very nice.
Great Place To Take The Kids
The staff was helpful, the games were fun for the kids and the food was better then expected.
Fun
Great Time Like improvements
Visit Chuck e cheese quite often, my son love it and I as well. Love seeing the smile and excitement on his face every time he visit
Needs better ventilation system. Has a strong odor when we walk in the door
They have a very nice policy if you come together you have to leave together. Give you an extra bit of peace about your kids being safe. Sometimes I get a little behind on cleaning the tables but overall very nice family-friendly atmosphere.
This place is always packed. Good is over priced and the games don't all work. They do have the stamp codes for kids and parents, that is was a great idea.
Place was clean, staff were friendly, pizza was great. Would definitely recommend for birthday parties! Everything was fast, efficient and affordable! Very happy with our experience
It was a pretty good deal on the game pass . I over all liked it.
Loved it! I remember this place from when I was a kid in the 90's. It was dirty and dingy. It's totally different now. Clean facility with modern games. Easily the best birthday choice for children. Everything was taken care of for us. We were able to enjoy our son's birthday.
It's a paradise of our own design. Pizza? Never heard of it. Should be called Godly Cheese Circles. My kids enjoy the clock ride, if it's still there. Reminds me of the days when i was small and truly a joy to be around. The staff goes over the top by actually keeping their jobs when it must be an unpleasent experience, being around kids and all. HIGHLY RECOMMEND haunting here if you die. there's nothing like that kind of atmosphere for a ghost
We started our experience by waiting in line for a long time to order. The employee at the desk was very rude and didn't seem to want to wait on us. For example, my mom asked about a child's salad bar for our 2 year old and the girl laughed in her face because "kids don't eat salad," along with her short "are you done?" Or "what else?" We bought 3 pizzas, 8 drinks, wings, & 3 salad bars, which is a lot of food, but we wound up spending about $200 only to then have to ask for tables to be cleared. We waited about 25 mins for tables & finally gave in to clean our own so we could sit. After that, we had to ask multiple times for the lettuce to be refilled on the salad bar. We talked to the manager himself twice to try and get tables or the salad bar and he shrugged us off with a "It'll get taken care of" each time, only to then continue whatever he was doing and not ever remedy anything. The bathrooms are in terrible shape. Of the 6 or so stalls in the women's restroom, 4 of them are covered in feces, & the other 2 are covered in urine/toilet paper. We decided to change our 2 year old in a booth because that's cleaner than the changing table and bathrooms currently. The games are about 50% functioning and the ones that do work don't give out the correct amount of tickets, if they even give out any tickets at all. This is usually at least a once a year place for us to visit, if not more often over the summer, & we are so disappointed that we will not ever be returning. This has been a waste of our time and money today and we are sad that we were treated so poorly. We will definitely be spending our time and money elsewhere from here on.
Chuck e cheese is a hard place to quantify. The quality of the experience us very homogenized based on the national standards. The key differences come from staffing and store up keep. The billings location is typically very clean with a high degree of game maintenance with only an occasional dud every once and a while. Staff is typically above average with a reasonable amount of engagement and strict adherence to the child monitoring gateway. Not a bad place, that can be pretty fun especially for kids in the 5-7 range.
Better than all the other arcade places in town. Most things are only one point or you can just buy a time card which is wonderful so you don't even have to think about the cost of each game.
Staff was great and response to any issues that develop!
Decent pizza. Very fun for kids for their birthday party.
The Staff was super nice! They added extra play time and gave us extra pizza! Also fixed machines if needed! Thanks for making our family game night fun!
Daughter loves it here, the food is good enough and most of the games work, so we'll be going back, but just a cautionary tale to others of what to expect at this particular location. We've been twice and both times the staff really seem to despise their job. The younger staff are not rude per se but lack any customer service skills and will ring you up without hardly a word. The older staff seem to be annoyed all the time and when you go to ask them a question or exchange tickets you will be met with a healthy helping of attitude or eye rolling if your kid is taking more than 3 seconds to decide on something (as kids do). It's a fun place for kids and prices are fine, especially during the week when they run specials. Just go in knowing you won't get the best service.
A place for kids so I expected chaos. The pizza was "Not bad". We were there for birthday party. Service a little slow, no forks to be found, towels empty in ladies room BUT all the kids had a blast and all the games worked.
The food was better than I remembered it from 10 years ago. Pizza and drinks for 2 adults, and 2 kids we spent about $60 and the kids got 30 minute unlimited play cards. The place was clean and somewhat well organized. Several of the games were out of order. But all in all it was a decent experience for my two kids, both under 10.
Cleanest, all machines working Chucky cheese there is. We always go when in town. Fun games for parents to. Man who maintains machines does amazing job
The personal pizza was a decent size. I asked the cashier how big it would be and the size estimation they gave me seemed small, but when it arrived it was bigger then expected. I ordered spinach and mushroom thin crust and I was not disappointed. The random chuckie appearances to give away tickets is a nice surprise. But I had a random parent demand that I leave all the tickets for his child when the kid didn't seem to want to pick them up. The parent said "excuse me those are OUR tickets!" as if they were the only ones that can pick them up. So I let him know that it was for everyone to share and I gave them back a few of the tickets that I had picked up. But other than that it was a very fun experience. It was on the second floor and it was my first time in New York so I enjoyed it for what it was
Tonight’s visit Chuck E Cheese was awesome! I admit my expectations were low because of the horrible experience the last 2 times we’ve been here! Food was great! Staff was prompt and courteous!
Best place ever, each stuff is amazing. The manager Alexander is super nice, and make sure that all concerns are adress. I did a party there and it was amazing. All the servers were outstanding
We purchased the 60 min $20 all you can play pass and got an additional 12 min for $2. Kept us busy and could be placed on hold to eat if you want too. Kudos to chuck e. Cheese for starting that, we wouldve spent over $100 in tokens had we tried that a few years ago!
a very nice and fun place where kids could run around freely and play many games. the pizza was amazing (despite all the conspiracies surrounding it) and everyone had a great time. my only complaint is the workers. it was completely understaffed and the employees were rude and seemed uninterested in their jobs. in a place where there are a lot of kids you expect the workers to be more bubbly and energetic.
Great for your kids, but bring some Advil.
I always enjoy bringing my kids here to play. It's way too hot inside though. But the kids have fun. Also they need more employees on the floor to fix machines, they are always jamming and they only ever have 1 person out there trying to fix everything. I think they usually have like 5 people working when they really need like 10.
Machines are broken, cleanliness is at an ultimate LOW, there is no structure for anything ; NOT even for standing ON LINE ! Personnel is either lost, discouraged to be there, and ultimately it penalizes the kids. This cited needs better organizational structure to establish a better cultural.
We have really liked this Chuck E. Cheese! It's always clean and the games are always working. Kids really like to come here. I like too that if we keep our cards and cups then we just refill the cards and pay a dollar to refill the cups for pop!!
The foods good. And the games are fun. But the tickets system is unfair and if I do good in a game I only get like 8 tickets. Also I've heard that the pizza slice aren't cut even and look weird.
Everything was extremely clean (cleaner than ANYWHERE else we've been) and the food was really good. We were VERY pleasantly surprised and VERY happy!
Place was very big. They had a lot of games. But a lot of them had ticket jams. Or they were out of tickets. And then they did come through eventually. But I didn't get to claim them. Some random lady just got them all. I was not impressed. And the drink machines were very run down.
This place on Chase Ave is totally ghetto. Beer should not be served when children are present! The adults act more like children then the children themselves!!! Fights between adults(if you want to call them that) is uncalled for. Will never go there again. Count on it!!!
Fun and good prices. Did the all you can play for an hour.
Still fun and a great place to join your kids while playing games.
It was good
Great customer service, constant cleanliness being upheld and not to mention fresh food A+ Pizza! Games were so fun my kids didn't want to leave. Would recommend to anyone and will be coming back again.
Fun had some good pizza, won tickets and got to see some of my cousins had a great time
Great family time!❤ Great food!
We always have good service.
Good place for you and your little ones to have some fun! Real live Chuck e Cheese comes out every hour to dance and do ticket splash with the kiddos!
Games were nice and workng properly. Pizza was good. Staff was excellent. Prices are a little steep. Spent $85 for lunch for 4.
Fun! Fun! Fun! A lil ghetto
The quality of food isn't comparable to the prices. Game Room floor is understaffed
Kids had a great birthday party
$25 I ordered the special of one large one topping pizza and a salad and three drinks. It was $25 and then I bought points for my grandson $10 for 30 points the 30 points lasted him about 40 minutes you can get a all you can play but when the time has run out that's it. The points if you don't use them all you can use them again a different day. The pizza was good the salad bar all the vegetables were not fresh.
Absolutely horrible customer service. Booked a party reservation for my 7 year old son. Came into the store and paid $50 deposit same day. Came in next day and they said they didn't have a reservation set for him. I showed them the receipt, that we in fact paid, and they still "couldn't" do nothing. The manager was rude. Didn't apologize or try even helping us out. We had to literally ask for our deposit back, she didn't offer. We drove 10 hours from Wisconsin to have this party with the family and they ignored us when we asked questions. But the night before they were quick to take our money and they are saying we never had a reservation. WHO TAKES A DEPOSIT BUT NOT CHECK TO MAKE SURE THE RESERVATION WAS IN?!?! They were rude to us, the children, and the grandparents. Made the birthday boy cry and STILL NO APOLOGY. Who doesn't at least say sorry to a crying boy on his birthday. I am absolutely DISGUSTED with them and their services.
What's not to love about a place where everybody has fun and tires the kids out? Only complaint would be their birthday party time blocks should be a little bit longer than two hours. Two hours isn't enough time with the party celebration and all of the fun activities. However, it is nice that they don't just expect you to leave once your party time is over. You just move to whatever booths are available and keep having fun until the time runs out on the play cards. Staff has always been friendly and super helpful while there, too!
Great good, great salad bar, fountain drink bar was gross and needed cleaned but we had a great time with family and food was good!
It was a lot of fun. I like the fact that you can pay for how long you want to play. We paid twenty bucks for each kid to play for an hour. And they got to play anything and everything they wanted
A fun family friendly place with lots of games. It's pretty crowded there during kids' birthday parties.
Don’t go here , go to the Omaha one . It hasn’t more games & more chances to win prizes
Great place for kids but needs to work on the tickets tho
Loud overstimulating enviornment good for kids bad for people who get headaches
Fun place
It kool for a once in a lifetime experience
Great place to eat and I took the family there for thanksgiving, then I threw my kid at the Popsicle vending machine and then there I got him 2 instead of one great experience using my kids to get some great prizes
Understaffed and dirty restrooms. Kids had fun though. Pizza came out of the kitchen quickly.
Lots of games not working. Was messy but also very busy. Seemed short staffed. Staff that was working were very good though!
Really good place for kids to enjoy themselves
We had an awesome time here!
It's loud but the employees are pleasant and the customers are fun to be around
Not very cleanly, some of the games were out of tickets so it just ate your money. Kids had fun though
Everyone was friendly. Prices weren't bad. Me, my daughter and granddaughter had a blast. And it was my granddaughters birthday. She was actually dancing with Chuckie Cheese. Lol . And then I won a free pizza online for our next visit. Thank you Chuckie Cheese.
Disappointing. Will not return.
Because its durty with jerms and i didnt even go because i was in sams club parking lot and i know that its grows because I been their before
When we got there, every single table in the place was trashed. Garbage all over the floor and lids and straws piled up by the sofa and no new lids available.It looked as though they gave up on cleaning for the night. A lot of the games and rides were not working. On a positive note the pizza was really good! *update* This time I came in was so much better! All of the games were working the employees were friendly. A pleasant experience. I hope its like this in the future :)
All the staff were nice to my wife and kids! I'm happy that they enjoyed themselves
Some games needed fixing and for how much the small prize's cost they have a cheap suck ticket win system
Kassandra is AWESOME!!!!! She was my daughter's host for her birthday and she did wonderful and the kids and parents including my husband and I love and adore her.. The We hope she is the host again.. We go back all the time especially when we know that she is working cause my daughter loves her!!! The rest of the staff is very friendly and wonderful too.. I don't think we would go to any other one
Its chuck e cheese. Nothing to special. But my daughter loves it and that is what counts. The staff is nice. It takes forever to get prices at the end the place smells but then it's a kids place with bad carpet. The Birthday party was great to have there and good pruce. The food however to me is way over priced But I take my kid there for time out the house and they have BEER lol for adults. Same people find this off putting .
Way to expensive fot the quality of place and food.
Kids love it
Pizza and staff were great. The games need an update to get rid of the tickets. The staff has to deal too much with the ticket system and its not their fault.
The games are enjoyable, but the pizza is a sorry joke for what they charge for it.
The one positive thing I can say is that all of the rides and the games were in operating condition. The employee at the door was very pleasant but the one behind the cashier acted like it was a huge imposition to have us in the store. I made the mistake of ordering the lunch buffet before looking at it. The salad was inedible. I didn't dare complain because of the rude treatment to a customer before me. With the money I spent I could have gone to the Science Center or the Natural History Museum.
Smallest CC I have ever been too. And it was dirty, unkept and unmonitored because teens were cheating on games here. Food and drink is expensive. We were invited to a Birthday party but we bought our own drinks, no problem, but $6.00 for two small cups is outrageous. Pizza was mediocre. Games were mostly 1 token per play. The kids in the party had fun so I guess that's all that mattered. No privacy for your Birthday party, side by side parties so it is LOUD the second you walk in to the second you walk out lol smh This place was pure chaos :(
This Chuck E Cheese's is pretty decent. Lots of games to enjoy by kids and adult kids (lol). I'm not sure about how I feel regarding buying playtime vs points vs tokens from back in the days. Regardless, my kids and nieces still had lots of fun running around playing and then collecting tickets so they can get ridiculous items from the ticket store. The staff can do with more training regarding transferring time to different cards to make sure kids can have their own cards. Charging a dollar for the bracelets to make sure kids don't lose their game card is pretty greedy (because c'mon!).
The kids had a wonderful time at Chuck E. Cheese. We'll be back again
I'm giving 3 stars only because i had a experience where i bought food and drinks and some games print pictures and i had all that sitting on my table and when chuck e cheese came out to dance and my kids played a few games came back to our table to find they threw everything out! Very disappointing for my kids to come back hungry for their food and it was gone i confronted the person on duty at the time and nothing was done and pretty much said people leave all the time with full pizzas on the table! ( i find that very hard to believe that people would buy pizza just to leave it to be thrown away?) Now i make sure to leave a note letting them know if we left or not
It was fun and spendy
excellent place
This is a older chuckie cheese with the original coins. We love it. We take our 3 yr old often. My husband and I turn into big kids when we come, trying to get as many tickets as we can so our little one can get a big prize! There is never a huge crowd here so you never have to wait to play games or to get help. Our favorite chuckie cheese and we have been to a few!
Stop saying your pizza is handmade. We all know it’s not. We’ve all seen pictures so stop making it seem even more obvious that you recycle pizza. Don’t come for me.
Think some updates are needed... pretty sure everything is the same from when I was a kid. The ice machine was broken, so an employee had to go get ice from the gas station. They no longer have a salad bar, and 90% of the building is seats. Possibly 40 games to play, maybe less... good to pass time, but definitely not worth the money.
Really great over all but while we where there they never played the electric chuck e cheese and some of the workers were a little snotty at times. There was also some older kids that were there that there parents should have been on them and didnt seem to have manners what so ever. Also they dont have a kids play structure anymore and there electric chuck e chesse and band is no longer there.
6 year old birthday party. Easy to work with. Kids loved it. Kids liked the food too. Selection of games seemed great for the mix of boys and girls too.
The service is always good, well trained staff, there courteous and helpful...
Its a great place to have a birthday party and also have your kids entertained. But, personally I didn't really enjoyed the pizza.
The kids definitely had fun and the pizza wasn't bad but it would be nice if all the games/rides were working. Especially on a Friday night with the place packed forcing people to wait and waste their time sensitive play cards.
Bad service, bad pizza, but the birthday girl had a blast!
Great customer service. Really good hot pizza.
Love the atmosphere great place to eat.it has a kids and adult menu and they also serve beer. Fun and games
Got lots of tickets And it was fun
Sing n dance band didnt operate at all
Greeeeeeat... I will definitely be going back.
Very disappointed pizza was nasty..the dang show was broke my family payed for birthday that was a flock...
Attended a birthday part here this past weekend. it was clean, well monitored and highly enjoyed by the kids. Chuck E himself didn't seem in high spirits as the main attraction should have but I'll blame it on the hot suit and time of day.
Unlimited arcade games for a flat fee!! Awesome!!
Ehhh.. Not bad.
The new PlayPass option is great! Pizza seems better as well. Good staff at this location. My only complaint is the sticky soda machine levers, but I will admit that this is a personal pet peeve. Fresh cotton candy made while we were there, yum!
Way over priced! The pizza was not that great.
This has to be tge greatest pizza place for children; toddler to young at heart!! Friendly and helpful staff, clean and bright, cheery atmosphere. Lots of games- arcade style, to play. And the menu includes healthy alternatives, adult beverages, and the have a salad bar. Duluth, MN doesnt have a Chucky E Cheese anymore, not since 1989 I believe- located in the Miller Hill Mall..., my daughter was 2yrs old the last time I brought her there and cried mercifully when they closed. Chucky E Cheese would be welcomed back
It was okay, we went when it wasn't busy. I liked the new unlimited play, our toddler really enjoyed it. However I was shocked at how dirty it was. In the hour we were there we were the only guests, and the floor was dirty and a table went unused the entire time we were there. Gross.
It was pretty clean. Everyone was very nice. All of the toys or equipment worked good and we had no issues. It is a good place to go that is relatively inexpensive with little kids. I use to go here all the time as a kid, and the games have changed a little bit, yet they are still fun, even for adults. I got stuck on a couple of them.
Well it's what you would expect
This Chuck E Cheese location is terrible I wouldn't recommend it.
Fun but wat to packed not enough help when the games where out of tickets
Been a while since I've been to a Chuck E. Cheese's so things have changed quite a bit. I had a four year old boy with me. There's no more tokens for the most part and this location didn't have a jungle jim. They use cards instead of tokens and you can choose whether to get points or unlimited play for a period of time. We chose unlimited and I think the value was there. Could use a few more challenging games and first person games. They kept announcing that Chuck E. Cheese would be showing up live but all I ever saw was a television screen with him on it. Overall a good time. The kid liked it and that's what matters. He loves the gumball machine he got to buy with his tickets.
Birthday celebration here feels a little rushed but the employees are very nice and helpful. Tables could use a decent wipe down in between but it's a great place to let the kids have fun.
The pizza is GREAT! The games change, which the kids love. It was siper clean! Best of all, my son had a BLAST for his birthday.
Great place for kids
Kids loved it. The pizza was better than expected. Would definitely go again.
Depending on what time of the day! I prefer to go during the week and not the weekend! Since that's their busiest days!
I like the salad bar.
Kinda dirty. The place had a overwhelming smell of puke. Some machines didn't work correctly but the kids seem to love this place.
Nice place for kids older than 1 years old
Had a birthday party for my four year old here. first big party and it went off very well you get your own hostess takes care of everything was very pleased other than the craziness of haven't 25 kids running around going crazy
Good people Salad bar great Cardboard pizza
Pizza looked pretty good, but the wings I had were a mix of hot (pretty good actually) and others were cold. Obviously they were just reheated, because they were fully cooked. Gameplay is what you expect. Spend a lot of time, get few tickets, and barely get the kids a 2 cent toy. Show here was miserable. Nothing like Showbiz Pizza of the past. Barely could hear, and it just wasn't fun for the kids. They have a strict 2 alcohol drink limit, which is probably a good idea. Everything I think is over-priced, so watch out. Overall it wasn't great, but I'm not the target. Kids had fun, and that's why you go. Shining star was the salad bar, which was very clean and fresh.
Bathrooms were disgusting, staff were very rude
Came here for a birthday we had a variety of ages here and we all had a blast. Highly recommend coming here only flaw is the prices is high.
My kids had a blast. Good family time
Pizza is pretty good, games are always fun and working. Great prizes, clean and staff is always helpful.
Love
We had a great time at our birthday party. And Mariah was wounderful to the adults and childern alike. If we have another party there would request her again.
My kids had fun and that's all that really matters to me. If I'm going to give an honest review from my perspective, though, I will. It was very chaotic getting settled at our table. I booked a birthday party for my son that was supposed to start at 12:30. They were very behind. I was very patient through all this. What upset me was that the person helping us told me it was my fault that they were so behind because I had booked the party the day before. It should not matter if I booked the party the day before or a week before.....they still had a job to do that was lacking. Once we got settled - around 1:00 - everything was okay, except they still expected us to get out of the area right at 2:30 so they could get ready for the next booked party, which I'm sure they still were very disorganized for. The bathroom also smelled awful. I don't know what that was about, but please get that fixed. It's not okay to gag the entire time you're in there.... We would probably go back for the kids to play games, but unless they get more organized I would never go there to eat again.
Great place for kids clean, safe, and better token options
My experience at Chuck-E-Cheese today was awesome of course I paid for 30 kids my whole party arrived an hour late and the wonderful people at Chuck E cheese still accommodated us it was well worth it the manager name is Lamont and he did a wonderful job making sure my group was taken care of and I had a great host as well thank you guys
It's has a bunch of sweety kids running around
Family fun
Worst place ever!
Ridiculously expensive ! We took our youngest grandson for his birthday. It was a yearly thing when his siblings were young. Haven't been for several years. It is geared more to littler children now. Games especially . The games are expensive to play the ticket pay out little so prize brought home was t much. Not a plave for finacially struggling family Food was ok.
Fun for the kids
First time taking the kiddos an they seem to have fun. Environment an staff experience was so so.
managers are unhelpful when I have problems
Loved it my daugher had fun
Clean and friendly. Food was better than expected. Service was top notch.
If I could give 0 stars I would .... Don't waist your money on a party here this place has went down hill quick. That's the 15.00 cake that was suppose to have chuck e and 8 candles.
The salad bar was too expensive
Place is clean pizza was good games are awesome for the kiddos
Always have great time when I bring daughter here. She really enjoy coming as well as the wife and I...Love it!!!!!
Went in Friday for a birthday party I booked online. Small group of 4 children and 2 adults. It wasn't busy, it was very clean, our server Michael was attentive and kind. His air guitar skills are on point and he was very dedicated. Food was hot and fresh He also let us keep our table until the kids were done playing. Booking online also gave us 120 play points that seemed like they would never run out Overall it was a nice place for kids to be kids!
I had an awesome time today with my kid. I went in around 1:00PM, on a Friday during spring break. The place was not too packed. Which was a good thing. The food was so fresh and delicious and, the overall experience was pleasant. Thank you Chuck E Cheese for making it so enjoyable.
Amazing great place to take kids had never been there before I love playing games too so I had a great time
Love the way the kids get to play freely. Only thing is that the bathrooms need a remodel. The kids can only reach toilet, not to flush the toilet. Hand wash counters are to tall, napkin station is to tall.
4/5 ticket redeemed machines were down. lots of games didnt work or were out of tickets.
Pleasant staff. Great food. Children and adults happy.
My Daughter's 7th birthday. All the kids had a blast.
It's fun but takes way to many tickets for dollar store toys
Pizza is not good, always dirty.
The kids had a lot of fun. Food was good. Even though it was very busy there was no waiting. Overall experience exceeded expectations.
Had a lot of fun. I think people just like to complain these days. Kids had a great time and the pizza was devoured! So glad a place like this exists tontake your kids.
I was here on Sunday during a blizzard, it was busy, food was great, and it was fast, games worked, if tickets were empty, they filled them when asked. It was a great day. Couple people working were real nice, I'll be back!!!
Great place for children. Thanks Theresa T
Very clean place to bring your kids
It was nice! I went to a birthday party for my little cousins here
great prices for parties
My 2nd old grandson loves it nut he doesn't like the RAT PEOPLE LOL
The food was good
This is the coolest place to take your kids for fun. Games are fun but the pizza is aweful.
Where you know a kid can be a kid, and adult can be a kid too
Took the kids here for a fun Friday and had a great time. It was clean and the staff was friendly. We got s lit of points to play games for the money we spent. Most games are 1 or 2 points per play and we had 140 points, so we got plenty of playing time.
Workers were not very helpful. Stood at counter for over 10 minutes with no one acknowledging us. Alot of games didnt work. Not worth the money that is for sure.
Good place...for kids. Pizza salad buffet. Food a little expensive.
Great family fun
This was a wonderful spot we to entertain both children and adults. We were in toen on business and brought our kids to enjoy some games and pizza. I was extremely impressed by quality of pizza and salad bar. We had a great time and our girls were very happy. Thanks for the family fun.
Well we entered there was nobody there but the rest was okay not the best but ok at least my family had funn
Love the pizza and salad bar
Fun for the kids....But really think the adults have more fun getting tickets for the kids lol fun fun fun
Great
Still fun, but the inside is kinda gross
A really good place for kids to have their bday parties in or just go with ur kids
Nice place to take kids to have fun
Pretty clean. Staff nice. Pizza
The place was filthy, the batbrooms were disgusting. My husband didn't even want to use the men's.
Love the unlimited game cards that are included with the birthday parties...good times for the whole family.
Love this place,Grandkids always have blast will be going back
Friendly, helpful staff. Fun and excitement for the kids.
Great place good food lots of fun for the kids I'll be back
Terrible, took forever to get food, nobody was watching the kids and some never got in the ticket blaster for his birthday. Lets people cut in line for prizes. Kids jammed the ticket muncher 20 times. But worst of all. They didn't check the number stamp before we left. A kid could be kidnapped unless they checked that number. Really going down hill.
It seems like they're trying harder to clean up and be more aware of problems
Not enjoyable at all.
Angie made my day
I've outgrown Chuck E. Cheese years ago but my son wanted to have his birthday party there. I was bored and ready to go! Did not realize how boring it was and how so little games is at Chuck E. Cheese. The only good thing about Chuck E. Cheese is the pizza,wings and endless salads.
Kids love it. Not too crowded. I wish it was a little cleaner.
It was OK... it was pretty clean. Did not have disinfectant wipes anywhere.
One of the worst ran establishments that I’ve ever stepped foot in. Managers obviously don’t care. Staff definitely don’t care.
Good place to fun with children, but not big playing area, little bit noisy.
Need to replace tickets on games consistently
Service was great. Waitress was awesome food was hot when it came out so itwasnt sitting around waiting to be brought to the tables....
My grandson had a blast playing the games, getting his picture taken with my daughter and her husband, running around and sliding down on the big play area slide.
I went there twice for lunch. The pizza was fresh and warm.
Today I visited Chuck E. Cheese and received the worst customer service from front desk employees and manager. Never experienced horrible service here until now.
Great place to take the kids . Prices were reasonable. Love the security of matching hand stamps for family's to make sure the kid doesn't leave with the wrong person.
Great place for all
Inexpensive place to take kids for pizza and some amusement but then the kids really enjoy it so I guess you'd say it's worth it
Had a great time but the chuck ride/picture was broken
To easy
It was good
Took my grandson. Great entertainment for kids.
Great place for the family!
Fun starter casino for kids! When they are ready to move up, the real casino and liquore store are right next door.
Great place!!
I was here on my brother's birthday good food good games good place
The pizza was great and had fun.
Nice and friendly staff. Clean
I have been here more times than I should,and I think overall,I could give a good review of this place.First(most importantly)the games.This is a smaller location,but it still has a good amount of games and is still very enjoyable.Next,the service.I really have never had a problem with the service,most of the employees are nice,they also have a lot of employees,they seem to have a new employee every time I visit.Next,the food.(contrary to rumors,the pizza is NOT recycled,it is just hand tossed,and the cooks are not professionals,so the pizza usually isn’t perfectly cut.)The pizza is One of my favorites,it really tastes great since they changed their recipe in the past few years.It ditches the stereotype of filthy dirty arcade pizza,it tastes amazing.The drinks aren’t the best,the cup sizes are all the same,and they are not that big.Finally,the animatronic show.You May say it is creepy,and that is okay.I just would like to talk about it.It definitely isn’t amazing,but nowadays,they all are out of shape.I’d say enjoy the show while you can,before they remove it.Okay the review is almost done,I would just like to tell you why I gave it 4 stars.And that is because of the size.This is a small location,but it is not like you can do anything about it.This location has been open for almost 40 years,(It opened as a showbiz pizza).If you want A larger location,I suggest visiting the Omaha,Nebraska location,it is much bigger,with more games.Overall,this is a good location,and I would recommend visiting if you can get past the size.~Rolfe
Not the same Chuck E Cheese's I had as a kid, and that's sad. I remember this Mecca with ball pits, tubes, games, and even a maze. Now it just seems like a glorified arcade that, while kid friendly, is nothing like the arena of fun I got lost in as a child. My 3.5 year old son had fun, and the pizza was actually pretty good. My son had chicken nuggets with a sad excuse for a side of fries, but as he really just wanted the ketchup, it really didn't matter.
Kids love it. Good deals. Fun and decent food.
They try, for what it is... Fun birthday party for the kids. Pizza was ok.
Went there March 30, 2019 to have my sons birthday party. Was so disgusted with the place as I walked in there was puke next to the buffet, and through out the walk area to get to the stage. Will not ever be coming back.
My granddaughter loves it
Good place for the kids to have fun and run around
Great place to reward your young one and yourself lol. For that kid in you.
Was nice we pretty much had the place to our self... Cause a the new gear but emmm..my kids had a wonderful time...
Took the grandkids here today. Excellent place for families of all ages. Mostly younger ones have the best times. The pizza is excellent, salad bar fantastic, and if your nerves are going downhill you can actually grab a beer! The staff and management are very customer friendly. They really help you keep an eye on your kids. We had a great time!
My granddaughter was so happy to be there and had so much fun. I just wish they had more games.
It's kind of expensive and it seems the about of tickets the kids win from games isn't very equitable.
If half of their machines weren't broken and still.taken play time I'd have given them a 5. Pizza was good like their security measures as well.
Poor Chuck E. Is an aging grandpa. Get in here quick and take pictures of this iconic piece of past childhood history before it's passed on. Still a fun family outing. The staff were friendly as were the Sunday patrons.
I love this place I always beat the basketball record they have to reset it.
Dirty and over crowded. Nice staff but the environment could have been a lot better to be a place for kids.
I took my son here to spend a few hours playing and having fun, and he had a blast! He has watched all of the Chuck E. Cheese's YouTube videos, and has memorized a lot of the history of the place. So, he loves coming here and telling me all of the facts about the animatronics. The restaurant is clean, and the staff were friendly. They now only have the Chuck E. Cheese animatronic, but they have a Chuck E. Cheese character that comes out every so often to interact with the customers. They have lots of games, which now utilize a swipe card that you purchase, rather than tokens. The games still grant tickets based on your performance, and the tickets can be exchanged for prizes. The pizza was actually good! I remember Chuck E. Cheese's pizza being no better than frozen pizza when I was a kid, but they have definitely upped their pizza game! I can definitely recommend Chuck E. Cheese's in Goldsboro, NC for an afternoon of fun or your kids next birthday party.
My kids really enjoyed their visit here. They loved playing the games and getting the tickets to buy items. The pizza wasn't great, nor was it awful. Staff was helpful
I think they have gotten too expensive. Poor on the toppings for pizza.
Kimberly enjoyed it so
Pizza is to die for at this Chuck E. Cheese's. They have many games available to be played and if you come in on the right days you can get steal of deals for some of their food. The staff was always friendly and the entire place was kept extremely clean considering the amount of kids that go through there on a daily basis.
Great place! Employees are so nice. Very clean.
It was ok
Always have a good time when going here! Online deals make it more affordable and as long as you stay away from the tunnels things seem safe. I think having Chuck E. Cheese toss tickets the way they do to children is an extremely poor practice and dangerous but everything else is fun and kept working well!
Picture says it all... Staff is grossly underaged for how busy this place always is. Staff also allows children to run amok. Mostly cause its staffed with high school kids. Hey I have a great idea, let's hire kids to be in charge of kids.... unorganized chaos is all it ever is. To the owner that responded, your link is broken and doesn't work.
Great family environment, and helpful staff. The kids really enjoyed themselves and can't wait to return. Loved the birthday party specials that they offer.
It is not bad but my baby brother likes it more then me.
Clean place makes pizzas fast my kids love it here
It was good and the pizza was as well and or well cooked and good
fun for the kids ..nice staff
Kids had a blast! Food was okay......super duper packed....felt a little like cattle being coraled
Ordered the all meat pizza got the all veggie pizza. They made it right but had to sit and eat while the others had fun.
Pizza and Salad is nice.
The person I identified as the manager was very helpful, mindful of my gluten allergy, and nice to my kid. Clean, pizzas according to my husband were nice and cheesy, and the kid had a blast. Food was not bad, not stellar. Music and games were really loud.
Perfect for younger kids and the customer service was great! Best day to go is during the weekday of course!
Fun place to take the kids... Not cheap. But they had a blast
Place is getting a little better. I still think the amount of tickets required to acquire a toy/prize/candy is ridiculous
Honestly the most fun we've had in a long time!! Was not expecting that from Chuck E Cheese. The arcade was a BLAST!! The kids got so many tickets and fun prizes. We even liked the animal band on the stage. Our daughter said it was a little creepy but the baby loved watching them dance! Would go back again for sure
Kids had fun but was rather boring for the adults
Our kids love it here! I really like the new points purchases where you buy minutes!!!
Good place to take your children for some family fun... Best part of playing the games are winning the tickets. The food is pretty good and they do have a salad bar. The only thing sometimes the tickets may be stuck and not come out but all you have to do is find a worker and tell them. They always help and dont have an attitude is what i like the most.
To much
Food is good. Good video games.
Great place to take the kids on rainy or really hot days. They offer affordable birthday parties.
Going here for past 40 years
Eh, this place is for kids so don’t expect quality food or an inexpensive day/night out with the family. What you can expect is having exhausted well run kids after your visit. If treating your kids to a fun experience is your goal, you could do worse. Just don’t expect a Disney level experience.
ABSOLUTELY DISGUSTED! My family and were visiting the US and spent a bit of our vacation in the Cleveland, Ohio area. We are from England. What an absolutely horrible experience that no parent wants to go through with their child. My wife and I took our three and five year olds to chuck e cheeses in Mentor. We don't go out to places like this often so I wanted to treat my kids to a night of fun on this family vacation. Little did I know, I was in for a night of horrors. To start the night off, my son eagerly ran up to the mouse to hug him and I took a photo. When my son approached the mouse, the employee in costume shoved the kids away. How could such an employee work at an establishment whose target market is young children? I was appalled. The mouse also reeked of cigarettes and booze.. Later I was looking for the bathrooms and accidentally made my way to the kitchen, what I saw next left me speechless. A MANAGER cooking pizzas and kneading dough... WITHOUT GLOVES. This is not only disgusting but is a safety hazard. I believe the manager's name was Mark. Needless to say I will not be coming back, and in my humble opinion I believe this place should be condemned ASAP... Also, the staff was very rude to me when I voiced my concerns, even mocked the way I speak (I have a speech impediment). I'm hurt, sad, and didn't know where to turn. If this review keeps one happy family from going through this It will be worth my time.
My daughter loves this place. Colorful. Clean. Great staff. Plenty of games for kids all ages.
I like that they changed to the swipe cards and my kids love it there. The food is not good tho.
My kids did enjoy it but the sercser was horrible. We have never been there and we got to the counter and my mom told the man we wanted the upgrade to special glasses 3 times and he still didn't. Then when we were picking out the prizes (which are a joke) the kid seemed annoyed with my kids and didn't interact at all. Then we wanted ice cream and it took forever to get helped and again it felt like they were just annoyed to have to help you. All the people that were working were young teenafers that hated there job. There was not an adult manager around. I eould not waste the money to go back when you soend so much and ger treated so poorly.
Great for the kids, love the salad bar
Pizza was good and kuds had a wonderful time
Kids had fun was clean
Although the food is mediocre the kids have a blast
Pizzas are great but the place could uses some deep cleaning. Smells like puke
Very large facility, seemed clean for how busy it was. Most employees were happy to help! Wish the prizes were better but it’s more about having fun!
My kids love this place. It is the best location close to home, though there is always something broken.
Too many kids. Some if the machines were broken and not giving out tickets for games played. One if the ticket counter machines was broken and there were long lines for the other 2. My grandkids didn't even cash in their tickets. Total chaos!
Very clean friendly staff we had a great time
My kids had their party here. At 10 am they were turnt up. We were the only people there.
Fun place with friendly staff and decent food. Good place for birthday parties.
Always a great place to take the kids. More so now, because our temperatures are in single digits, on some days it is in the minus. Not a bad place to take the young but it can get pretty busy on weekends.
Too crowded no where to sit lines for food were extremely slow n long, we left.
My mom dragged me here against my will send help
Short staff most of the games were having malfunctions
Great people great service but lacking something not sure what
Great place for kids
Good place for kids but games are outdated and small variety to choose from. Good pizzas and salads!!!
Very busy on the weekends. Pizza was delicious.
Not the place that we used to go as kids. Way more games! I am really suprised me about there kids security policy, it makes me feel at ease here.
Litres had a blast
Kids love this place! Never too crowded and great deals on play cards with email coupons. Kids love to save up their winning tickets and buy Chuck e cheese gear. I love how they allow you to purchase prices a penny a point just in case the little ones don't win enough tickets :)
Toilets all dirty. Not enough personnel at location. They have to focus more on customer service. They have people waiting to be noticed when ordering. Bad for a guess coming over from other state to visit. I will take a bad impression from here. Sorry but true facts.
Fun place for kids to spend some energy. You earn tickets for prizes by playing games. Friendly staff and the pizza is delicious.
My cousin kid enjoyed it.
2 hour play cards are a nice change for chuckecheese. Kids love to go here and as parents we do too. Little sendy but worth it for the fun.
The new pizza crust is outstanding! The salad bar is well maintained and fresh. We highly recommend West Allis Chuck E. Cheese's!!
Friendly staff, machine were going doing but the staff came 2 assist quickly.
Kids love it, and the pizza was good. Way better then I remember. $$$ adds up real fast
Took the coins away gives a card. Hated it
Slow service good food
It changed alot since I been last time i was there but i loved it tho it was fun
Fun games for kids and fun place for family time
There weren't many kids. So it went great for my nephew's birthday. The only negative was chuck himself was very low key and was a bit of a disappointment for the kids.
This IHOP is much better than the one on the other side of town. Its much larger, modern, and cleaner. The food was good, I had the pablano omelette which was very delicious. Our godson loved the grinch cocoa and pancakes!
My son enjoyed his birthday there
THUMBS DOWN: Took my son and his younger sister there to celebrate his 5th birthday on March 10th. We only went to play games. I liked the security measures taken by the employee at the entrance (stamp #'s used for verification). It was probably the most impressive thing about this place. Some of the games were entertaining and appropriate for my children's age, but most were not. There were probably a half a dozen games not even plugged in. I was turned off that they serve alcohol in this establishment. I doubt we'll return. We only spent $22, but it wasn't worth it. I would've rather taken them to a movie or some other activity.
They're too expensive!!! People don't watch their children either
Got sick here, place is full of germs, not surprised. Couldve cleaned better.
food is okay, and the place is fairly clean. they need to get rid of the animatronic things on the stage though. they are a little worn down and look like something out of a haunted house rather than a kids amusement/arcade place
This is truly a great place to take kids 10 and under. Games for all ages. Prize selection is awful but not really important to my kiddos. Pizza is fresh and place is clean. Highly recommend.
I only go here for the pizza. It just so happens that my kids love to come play here also.
I had a great time my host was great and sweet she helped out with kids I wished I could have did a survey on her.
Loved the games, kids had fun. But food was disappointing. Ordered spinach alfredo, and the spinach wasn't fresh. Had this weird smell.
Manager was extremely rude and was talking to other customers about us. Ruined grandsons birthday
Good we liked it
The girl that worked at chuck e cheese has no business working there very rude
My kids really love it and now instead of tokens they have a play pass
Fun time for kids. Somewhat of a rip off. Games don't give a lot of tickets and all the prizes are worth too many tickets! Staff doesn't speak to guests unless they are spoken too. They could just strive to be more friendly and actually walk around to check things out, finding help when a machine is acting up is difficult.
The place is kinda dirty, and super loud. The staff is overwhelmed at all times, and is not properly trained. 10% of everything doesn't work. The Chuck e cheese band is terrible, and hardly move at all. The staff will get your order wrong, and will be hesitant to make things better. Kid security is a joke, as is their prices: $25 for a large pizza, that is barely as good as Little Caesars, and smells like a handfull of warm pennies for some reason. Every single picture of Chuck E looks like a different mouse. Redeeming tickets can actually be physically painful due to their less than genius ticket munchers. Their games are ok though, thats the only ok part. If you just want to play some games that eat your money, then this is for you. I'd eat at home, or somewhere better than this, then come here just to play games. Their tickets prizes are not very good either. I will never come to this, or any other chuck e cheese ever again. They are all falling into a downward spiral.
There's no pasta sauce on there pizza's
My nephew had fun but he's only two so his opinion doesn't count for much... The food was better than I expected but the arcade leaves much to be desired.
The pizza has gotten pretty darn good. We had a birthday party and I had zero worries. Everything was taken care of and everyone had a blast. The changed token system where they now use reloadable cards is much better. The prizes still totally suck, unfortunately.
Kids love the games but the food is way overpriced, and not very good.
Good services people
Really small, has a really old vibe to it. Not very lively compared to Tacoma or Spokane but the people were really nice. The pizza was great, not over cooked.
This place going down hill fast. Alcohol. Doing away with band. Catering to adults
I took a 20 month old and 4 year old. Once they figured out what was going on, they we're all too happy to play on everything. We all had a good time. The photo booth was awesome! I am so glad they have deals for Military and Veterans! Pizza was tasty!!
Arcade was fun and I enjoyed my time there a lot. The pizza is also very tasty. Would recommend to people looking for a fun arcade with good food.
Kids love it here
This a great place kids to play and meet new friends and get food and salad bar too
Service was very slow and the all you can eat needs some work as there wasn't enough pizza breadsticks and dessert pizza out. Slow to come out.
It was fun for the kid but very expensive
Es mui.divertido.para.los.ninos.y.para.nosotros también me.encanto
Kids had a good time playing games and playing on the jungle gym. Really good pizza
Super fun ...my kids had a blast. Everyone was so friendly also.
Miguel at the counter was very helpful & courteous. Got a coupon online for play pass cards & it was a great bargain! Play unlimited play for 45 min, or 60 min. Best way to go!
Very clean and the staff is extremely professional. Our child's 4th birthday went off with out a hitch!
Great place to bring your kids. They check to make sure kids are going out the door with the same people they came in with. Only complaint is that the mascot needs to do more than just make one mad dash across the room.
Younger kids have a blast. Probably not for over 10 years. Very loud, but lots of fun. The unlimited games for a time period is a nice option.
We go here often. It's a noisy, crowded, popular place. But I've got kids, so it's perfect for us :-). The only caveat is the food is too expensive for what it is.
Lots of fun for my siblings
Only giving a 2 because the staff was hard working but filthy, over priced and uncontrolled chaos.
Love how you can buy PLAYTIME instead of points or tokens now. My kids ran around and played as many games as they wanted for 30 minutes at $10 bucks each. Only gave 4 stars because some machines are down or don't have any tickets and the prizes still suck for under 500 tickets. West Mall 7 arcade considerably better when it comes to prizes.
It was awesome nice for the kids to enjoy the party and play games and good for family get togethers.
It was fun we had a kids birthday party there but it was on the kinda expensive side but it was really fun for the kids
Too little staff, long wait. Pizza was just fair.
Best time I've spent with my grandchildren in a while!
We went to a birthday party here and my son had a lot of fun playing the games and eating pizza. I hadn't been to a Chuck E. Cheese since I was a child but it seemed like a decent place. I know my son would go back :-) I did like that they try to make it a little more secure and invisible stamp (black light maybe? I can't remember how they did it now) the parent and child with the same stamp on their hand, and then check it before you leave to be sure you match.... still have to watch your kids of course, but it probably helps a bit.
They have a serious lack of employees at ticket counter and games are no fun anymore. All chance/casion type games. Very far from what it used to be.... Thank the lord they sell beer and wine now.
Not a big fan of new card system... Prices went way up. Mouse hardly played with kids. Manager was great though
Love that they now give you option when it comes to play time & points
At first I didn’t think I would like the tokens being gone but having unlimited time on a card makes it so worth your time & money! You can still get tickets & get prizes which makes every kid happy no matter the age. The staff are a huge help & very nice. & it’s very clean kept. Which with kids it’s important to keep away germs as much as possible. Very nice place for all ages.
I love taking my son here. So much colorful things and games plus lots of other kids for him to run around with. It's a pretty nice establishment. And I like that they changed up some of the games and kept the fun old ones as well.
Really nice and helpful employees. Great atmosphere for children!
Great for kids to burn energy buy a little spendy.
Customer service was terrible....very disappointed.
Friendly service, not too crowded. Some games needed maintenance.
Very expensive!!!
Happy 5th birthday hope and fsith
I enjoyed my time spent staff was friendly and my daughter enjoyed her birthday
Very bad employee asked for one of there unopened blow up pirate hats and he was trying to say they didnt have in a slow unsure voice cuz he didnt want to go get one. After we asked a few times he finally got us one. When we took it home and blew it up had tons of holes in it like someone put a knife and put pressure on it sliced right through multiple layers of the folded up blow up hat. Will never go to this chuck e cheese again.
Sucks everything has changed very expensive!!!!!
Fun, However the ticket eaters were not working we told one if the works and he went to go to the front door to see his buddy and ignored us and some machines did not work and did not have a paper saying out if order
The food has never been good, but the kids enjoy themselves.
It was a the dumbest birthday party I've ever gone to
Too expensive for the children to have fun! Clean and safe place, eat before you get there.
It was fun taking the boys, they enjoyed themselves.
A little crazy at times but my kids had a blast
Good time fun house
Food was horrible and it was dirty. Pizza was disgusting and nobody finished the piece they took.
Pretty big for a chuckle cheese. Lots of games for the kids and adults to play. They do have some decent deals for tokens if you have the money to spend. Pretty good place to take your kids to run around and have fun and a bite to eat.
We had a great time
My experience was amazing!! One of the games stopped working & they refunded our coins & went to fix the machine right away. & the staff was friendly & inviting.
Best pizza and service
i came here cos it was the only place IT WAS DISCUSTING
Pizza is gross and slices don't line up. Explain yourself Chuck E. Cheese
It can get expensive fast, they were very crowded, the pizza surprisingly was ok. Dave & Buster's is a better place if your kids are over say 8 or so.
Always good pizza
Love it sence i was a kid
Took my little here (5) and she had an alright time. It's been about ten years since I've been to a Chuckie cheese and the basic set up has stayed the same but the games seem like they need an update.
My son had a great time. That's all that counts . good food. Great employees manager ehh not so much . he saw me at the counter and just kept going while no one was there.
Way overpriced. Super crouded. But the kids love it.
Worse Chuck E.chesse ever! Bad service rude manager they said they have reserved tables for bday parties on the back sits but they DONT Put a tag or Anything that let customers know.... so we took an empty table and then manager try to kick us out because they were reserved but how are people suppose to know which are reserved of the tables of they dont stablish anything that prevents others from sitting there those tables dont have decoration or Any tag NOTHING that said reserved!!!! They were like "oh its out fault, but can you guys move " of curse we didnt til we ate and played ! We payed to be there , so first lean how to do your job right!!
Loved Chuck E. Cheese since forever, but the new card system and the lackluster email coupons ensure we're done with them. Sorry to the folks that work there, I know you guys don't set the pricing structure. :(
they are using pizzas that someone else left on their tray and not recyling it.
Blast my daughter loved when chuckie actually came out
Do you not care about Hygenie? Do you have fat little 10 year old who doesn't wash their hands? THEN CHUCKY CHEESE IS FOR YOU. If decide to go to eat then expect food posioning and poop on the walls! Hooray! If you want to not go to school the next day then go eat the pee stains off the floor. How great.
Not a bad experience. Had a birthday party for my 6 year old and was over charged by $24. Brought it to the managers attention and he fixed it right away. Better to go on Mondays and Tuesdays. Not busy at all.
Went here on a busy Saturday. Salad bar was good and pizza came out quick and was typical kids pizza. Place was clean. Most games working, wrist bands are flimsy and not worth the dollar. Overall it was a better than expected experience.
This was the BEST idea EVER! When your 4 year old thinks you aren't watching and they YELL thank you chuck E for the best birthday ever!!!! You know you did good! Great food great prices and amazing staff! THANK YOU!!!!!!
The food is good and a good place for your kids to run around, but some parents are very rude and the in some areas it smells of urine and mold.
Fun games but the food could improve.
Terrible
Fun games for all ages. Good pizza. Wonderful salad bar. Fun staff. I really like the security they have for the kids. It helps to allow the kids a little free time. We always have a fun time at chuck e cheese.
It was amazing. I do believe that the earlier u can get there to have ur party the more fun ur kids will have and no lines will they have to wait in to get to the games. The staff was amazing at making sure everyone had what tvey wanted and the kids had a blast! The mother that had the party even got to meet the manager of chuck E cheese cause she came and introduced herself. It was amazing. The kids had a blast and it wasnt so busy that u had troubles keeping up with ur kids.... 10am bday party time is amazing highly recommend!
Overall, LOVED the 20 minute play card! We played continuously for 30 minutes and literally worked up A SWEAT playing Skee-ball and Pop-A-Shot!!!! We arrived at 8:15p.m , so I get it, employees are tired and ready to go, but people, put some pep in your step and plaster a fake smile on your face. There was no one at the ticket counter for over 10 minutes. When I finally asked, a girl working behind food counter had major attitude and said she'd be there, yet never came. Another girl finally came to the ticket counter, but she stood stone-faced the entire time, so much so, that my daughter was scared to point to the items in the case she wanted. Wow. Lastly, the same unenthused girl from the salad bar who was supposed to help, finally came when we ready to leave to check our hand stamp. No smile, no come back again, no good night or anything. Don't come when they're closing, even if they're open for another hour. Lackadaisical attitudes and frowns not worth it.
Its Chuck E Cheeses. If you have toddlers this is the place to go. They cant get out of the place without the person they came in with so that is the best part. Even if you canrlt find your toddler, you know they are safe!! The pizza is actually way better than it used to be. We had the chicken cali and the all meat pizza.....there was NONE left. That chicken cali was incredible. I dont even like white sauce and i liked that better than the meat one!! The kids have a great time while the adults have a glass of wine or a beer (yeeesssss) and they have tons of games to play for all ages. Now they have play all you want for an hour or play per. For example play all u want for 60 minutes or get 60 games.....i recommend the 60 games...youd never get a toddler to play 60 games in an hour!! That is a game a minute. Really thats not a smart choice. I always go with the better $$ saving option!!
It was fun but rather pricey for both food and games. The pizza was OK but we really went for the gsmes. The best is the security and that your kids can play safely.
It was nice I tried the pretzel bites and they were gross they tasted like they came out of a box frozen and thrown in the microwave.half of them were cold but outside of that it wasn't bad
Love the play pass system since you can choose to load a card with either a set number of points to spend on games, or load it with a certain amount of time for unlimited game play. This location is pretty big, plenty of variety of games, and it was very clean.
The restaurant is very busy on the weekends
Salad bar hypes real cheeses. None on salad bar. Staff says out of cheese, sorry. They make every pizza with cheese. You are not out of cheese.
Pizza not so good anymore and service was slow AF!
Had a fun birthday fir 3yr old granddaughter. Pizza was good and there was plenty to keep her busy. Workers were very personable.
Their prices have gone up way too much. I bought a game card, a salad and 2 sodas and it was $35. The salad was the nastiest I have ever had.
Kids like it. Prices are outrageous for toys/tickets.
My kids always have a great time!!! Not as big as some... but they love it!!!
The all day play is where its at
Wow! What a nice change from the dirty, dumpy place I remember from years ago! I love that you buy time on a card and the card simply stops working when the time is up. Makes for a very easy, tear-free exit!
This place is amazing. It is fun for all the family. The taste of food is not enough good.
Took an hour to get our food! We spent a lot of money and time winning tickets and the prizes are cheesy/cheap unless you have 900 tickets. It was fun playing lots of games with our kids.
Too pricy
Not a place i can recommend. I had to visit for a niece's birthday. Its bad pizza bad wings and worse than vegas odds on kids games. But the kids were impressed. So there is that.
great entertainment for kids and adults. Food is really good. Use online coupons to get great deals.
The manager Jeff was great he made sure our party was perfect... most definitely will always go to the chase location.
Fun games pizza could be better
This place is so fun for my wife and I and the kids. The variety of games keeps us moving around, and with Chuck e coming around with free tickets, we all have a fun time.
Was there with grannies and my lil country and a wonderful time with them.
Was impressed, very light and fresh inside, games were fun, had plenty of seating. Make sore you sign up online for the club so you can get coupons!
Servicenor very good. Nobody at counters fire long periods. The costumed Chuck e cheese was less than enthusiastic. The new unlimited timecards are a rip off bc you gotta play the entire time from the moment you purchase or you lose time and play ends.
The waitress was always there to help. The kids had so much fun. Made me wish I Was young again.
We had my son's birthday party, he and his friends had a great fun time. Chris was helpful and made things easy for us. Overall', we had a wonderful Sunday afternoon.
It was fun
Had my daughters birthday party here and it was great. The host took care of everything and us.
Very good
Our kids love it here but theres rarely a time when it isn't jam-packed from wall to wall.
They are slow to service. Not mindful/attentive enough of guest needs. They took out the romper sky tube jungle gym about a year ago. Nothing but games now. No physical activities for children. And the $19.00 "Extra Large" pizzas are more like a medium thin light bite. Over cooked and a bit rubbery. ...I bought 2 of them for my daughters birthday party. They seem more concerned with keeping you at the entrance until every last one of you (including your infant) have been stamped and cleared for entry and when exiting - so absurd)And the Chuck E Cheese employee that wore the Chuck E. Cheese mascot costume was about as animated as a rat that had eaten rat poison. My advice? Save yourself and family some disappointments and money. Go have yourselves a better quality time by having your birthday parties at your favorite park play ground.
I took my family there early when there wouldn't be a crowd and a bunch of kids there and had an amazing time. We took our time played all the games we wanted to and as long as we wanted to. Pizza was really good and the price was fair. My kids are 3 so I didn't want the headache of dealing with other people and their kids. Sometimes both parents and their kids can be rude and disrespectful at places like this. But it was a fun and delicious visit.
One of my family's favorite places to go! I love all the kids games. Wish they'd have more balls for nearly every game and the wait time to order tickets and food was less. They've done better at keeping the games working lately but the ticket munchers still suck....just weigh them! (also most skee ball games don't work. The photo drawing booth is one of our favorite things! Great salad bar and love the low cost of games.
Pizza's were good and fresh. We had the stuffed crust and it was very filling. Our granddaughter loved it and love the games.
Was very fun and entertaining
Terrible service they took 25 minutes to attend me I only came here to spend money on stupid stuff but they were not nice either If you're planning to waist your money on stupid stuff don't come here. And the parkings were a true mess
I've been to one in Rapid City S.D a few months ago. We will be there for hospital business so we will stop in for a great time. The family likes it alot.
Decent place for birthday parties and such, but the food is expensive. The games and environment are geared for children, and are all very kid friendly. Not a huge selection of games, but the prices really aren't terrible. The animatronic band plays during birthday parties, and perhaps at regular intervals even when there are not parties. Bigger kids will likely get bored easily, but younger kids seem to have a good time. Food is the major downfall of Chuck E. Cheese's. The pizza is very mediocre, any franchise will have both better quality and better topping selection. Furthermore, the amount required to feed just a handful of kids is astronomical. Perhaps it's just a consequence of the entertainment industry, but hosting a birthday party here costs an arm and a leg. Chuck E. Cheese's is a fun place for families with young children, but expect to spend quite a bit of money for anything more than just a few arcade games.
Games are easy to win
Food was cold and game selection could be better
Food was a little slow, but it was good and it was a fun place to spend time.
Nasty
I like that the safety features here and the fact that they actually employ them. There are new games available at this location and that is refreshing. There are a mixture of games and activities for both younger and older kids. The food on the buffet was fresh and surprisingly good. At $6.49 for adults and $4.49 for children, you cannot beat the value. Our only dislike is the new card system instead of using coins. It was frustrating when the card readers didn't work the first three or four times we tried to play each game. It certainly tried our patience. Also, the games don't give as many tickets as they used to and we all know that wasn't a lot to begin with. All in all, my Daughter had fun and that was the while point of coming here to begin with. The staff was friendly and the place was clean. I only deducted one star due to the card readers not working every time.
Fun for kids but at a high price!
Worst place I've ever been, do not go here! Terrible food and management!!!
Kids had fun but it keeps getting more expensive Everytime we go
Lots of (still) broken machines, climbing area is pretty dirty but there is still plenty of fun to be had. Employees are nice and the pizza is actually good. We all left happy
I don't know if it is management, corporate or just this chuck e cheese but it has gone downhill and I wont be a customer any longer. The pizza (taco) was ridiculously disgusting, who puts cool ranch doritos and spinach on a taco pizza. The pizza tasted like it was rolled in salt. Just disgusting. Then charging $5.00 to add pepperoni on a pizza in the 2 lg pizza deals.. The place is trashed and hardly cleaned, there is no staff, the kids are allowed to be wild. Ghetto, overpriced and unclean.
The kids love this place and very reasonably prices!
Fun fun! Michaiah (she is 8) says its the BEST place to lose your child!! Lol
Pizza is bland, need more games and better staff
My kids love this place.
Had my sons 4th Birthday party and it was a blast. They kept great communication with me as the event went on. The guest and birthday boy alike had a wonderful time.
This would be a great place to take your kids if you didn't have to worry about constant drama, fighting, adults attacking kids etc. My two children have had their last visit because I don't feel it's a safe place for them.
Pizza games to play what else could 2 young kids love
Kids love it.
I was there for a birthday party,and I will say that the games looked really fun but we didn’t get to cash in our tickets. There was a broken ticket machine and it would have been an hour wait (if we had stayed).So we went back right when it opened the next day (to cash in our tickets).Overall good experience, but wouldn’t count on cashing in tickets the same day.
The kids had a great time running around and playing games.
I had never been to a Chuck e Cheese in my 30 years of life. But I recently visited one so that my daughter could experience it, but more importantly, so that I could investigate the pizza. The rumors that Chuck e Cheese recycles the pizza got me curious. Lo and behold, our pizza was oddly shaped, with many slices longer than the others and strangely out of place. I was ravenous, so I still ate the misshapen pizza, and that is where my only complaint lies. It was pretty bad pizza, but we still had fun.
Pizza was pretty good. They had a gluten free option for my little girl which is pretry unique. Arcade pass and tokens is pretty pricey otherwose 5✴
Had a great time with the family!!! The staff was friendly
Slow, looks to be run daily by kids. Enjoyable for the kids, and that's what about.
Fun filled and non stop entertainment for kids @ chuck E cheese
It was really fun to see the kids having fun!!!
Could space the gaming area better so ppl aren't making the games contact sports. Food and drinks are ok but cost way too much. My son and I don't go for the pizza tho. We have a great time playing games.
Great place for kids ages 5-10. Now serving beer
Just the same awesome kiddo experience from our childhood brought up to date with passes and play time versus tokens.
It's obviously a place for kids, so it is improper to judge on any other criteria, but in that regard, the kids love the place, the food, etc. It's clean, considering that many kids, and a friendly, patient staff
We had my sons 3rd birthday party at chuck e cheese in feburary and it was amazing! We all enjoyed it very much. It was our first time being at one and we are pleased all around. The staff was pleasant and patient as well as kind and helpful. The restaurant was clean and the food was delicious. Well done! Thank you!
The game area was not that large. Parents not watching their children. Children jump in and try to take over your child's game. Pizza was not great, and the staff cleaned off our table while we were playing so we lost our drinking cups. Not that impressed.
Service was slow and they changed to much for everything
I expected more out of this Chuck E Cheese. I was expecting it to be more like Giggle Bee's if anyone remember's that place. There is just a medium sized floor of arcade games, and a few kiddie rides. The prices for tokens are pretty reasonable though. Ten dollars can absolutely entertain you for an hour. I was hoping there would be a ball pit, or slides, or an area to climb through, but it is just an over glorified arcade.
Great service with a smile
Love Sunday. Great for kids that can't deal with a lot of people.
The pizza was actually better than I thought it would be the kids will have a great time make sure you bring your wallet
I was surprised to see how clean they keep it. Get pretty busy during evenings and weekends but other than that we like going here. Cheap entertainment for the littles.
Some games do not work and no signs are posted that they are out of order. Check games carefully before using them.
Good place to do a 3 to 10 year old's birthday party!!
Cannot explain the disapointment in the condition of this place at this time. They are so understaffed they can't even keep lids for drinks stocked. Many of the tables had garbage and dishes on them. I wont be back anytime soon. Sure hope the food is decent.
We always have fun coming here I love being a kid
Need to updates game .
Lots of fun for our 4 year old
There's nothing to complain about. The food was good, my children had a fun time playing. The workers kept the place clean. It was good experience, we'll go again.
A lot of changes that increase the cost of going. Pizza is amazing, but play is very costly.
Awesome place!! Great pizza And fun games
Expensive. good place for kids to have fun. Creepy animatronics
I'm an adult rating this place so I'm rating it as a child would. The kids absolutely love it! Now as adults we all know their Pizza is pretty blah and pretty expensive but kids don't know or care about that. Those games and those tickets are what matter to them and they love them! It's a safe place for them to run around and have a good time. They only come back to Mom and Dad 4 more token money and then they went off again and you don't see him for a while. of course we like to know where they are and keep an eye on them but we can also know that they're not going to be kidnapped out of there by a stranger. As far as the bathroom situations go I have not a clue because I never had to take a child to one.
Love this place. Never to old to come here and play games.
One of the cleaner locations. Never too crowded. I can always find a seat. Staff is friendly and bathrooms are clean. Food comes out quickly and fresh.
Long wait right inside the door. Went for some family fun, but many of the games were out of tickets or didn't work and at one point, my 28 year old son was all but called a liar. Most of the few staff members on duty were quite young and no one appeared to actually be in charge. The whole place seemed very chaotic.
Nice place for kids
Great place for younger children
It's a great place especially when weather is bad. The staff is always kind but we cannot get out of here without spending less than $60. It gets pricey
Games kept stilling tokens or out of tickets. Had to get employee to fix. I'm giving 4 stars because the staff was patient and always fixed our issues. Food was good except they came and cleared our table when playing games. We lost out on 3 slices and 4 drinks.
Grandsons loved it, just played games you can set the time.
Awesome
It has good service and the food there is ok
Fun times. Saw chuckee live, but remembered the robots lol. The new cards seem like they make it easy for a kid to get it stolen or lost. (And although I'm too large) I miss the crawl tunnels.
Love going here with my family for Birthdays or just to have fun & eat.
Fun place for the grandkids!
Absolutely bad experience. Poor customer care , long waiting time, and the food is just a waste of money. We need another competitive restaurant for kids.
The pizza has gotten better..but they are so outrageously overpriced it's ridiculous
It was nice
Good place for the kids. Food was good
Great service and the lunch buffet was great- they had the Kind of pizza out there I requested FAST! It’s clean and all new games!
A wondeful place to be a KID! Well kepted, lots of fun and menu options are vast.
The place barely haps workers and is very crowed and most of the games have no tickets
Kids had fun and the food was okay
very nice
My kids had a great time and will be going back soon
My Grand daughter and us had a great time there. We will take her back again.
It's a decent place for children to go
Fabulous Fabulous Family Fun
My kids love this place. As long as they have fun - I am happy
I enjoy playing the games as much if not more than the kids. Time flys everytime we go here and i just wish the little kids got better prizes for all their hard work and $ spent playing games!
They now offer an option to pay for a specific amount of time and that gives you unlimited plays on all machines. No more buying tokens!!!!
Was very impressed!!! Very clean welcoming atmosphere. Our pizza was very good, the churros were yummy and the salad bar was amazing!! Also my 4 year old was blown away with all the tickets she received and was able to get nice prizes. Most arcade places ask for a ridiculous amount of tickets to get a cool prize. We had a good time!! Would definitely return. The staff was happy and the manager was nice and on top of things.
Was very greay place to take kids for hours to burn off energy.
Fun fun fun
It was great, my little niece who is 1 even had something to do! Along with the 3 year old, has combinations of different things to do depending on age of kid, and pretty cheap!
The event we attended it was nice. Not over crowded. Variety of games. My son had fun.
Food is too expensive and not enough help when you need it
What can you say about a place that has a rat for a mascot, and pizza that may have come from the freezer? It is better than it was 10 years ago...
Someone really needs to invest in this place and get some new games. Pizza is OK and staff are helpful, but I've seen the same "new game" sign over Fruit Ninja for the past 2 1/2 years. Also, was only 1 working ticket counting machine. Should move on to cards so people can buy time and do the unlimited games thing like all the other Chuck E. Cheese's.
Overpriced fun house for kids. The food is mediocre. It was crowded when we went on a Saturday afternoon. Kids were waiting in line for the kiddie rides. Very loud and annoying place. The robotic band didn't work, and I felt the place was run down in general. There are much better places for a five year old's Birthday Party.
Bathrooms were horrible. However place was crazy busy and seemed under staffed.
My kids love this place, we travel 2 hours just to go to Chuck E cheese. It's not expensive to play.
Bday party was not scheduled right. 1 hour short. Place don't own a vacuum cleaner. Seemed we needed to bring our own balls for some of the games if they worked. In middle of transaction and got pushed aside so cashier could check people out. Hd to restart the transaction after getting attitude from cashier. One girl to run the register and trade in tickets. She asked for help but everyone working stayed in back as it was to loud and they didn't feel like dealing with it. Nobody from our party will be back.
Many games did not work
My experience at chuck e cheese was bad because I accidentally threw my 2 month old kid up the skeeball ramp:( but he got me 4,000 points and I got a sweet kazoo at the ticket counter. Thx Timmy
I found bugs on the tables and bad service. My family had no fun and cards were stolen. I never want to come here ever again. The machines haven’t worked. Games are limited and lots of ticket jams.
Black people fussing loud acting crazy at a Birthday party
Should have more games..but then again I am an adult so lol...it's fun for kids.
Animatronics' eyes are still broken and it's been years since we've been there. The Chuck E one looks high, the big one only has 1 eye that works, and the dog has more eyes in his eye sockets! Very disturbing to the kids!
There food is soo sweet and nice
One of the best western stores in tri state area. Reasonable prices. Great selection. Helpful staff.
Kids love the place. Food is pretty terrible and it’s very dirty. But staff is helpful and nice.
GREAT for kids parties. Great selection of games. Pizza was good but salad bar was fresh looking and well stocked. If you are an adult and want a quiet meal not your place. Got kids and want some fun
Had a great time at Chuck-E-Cheese
Took the boys for a birthday party. This Chuck E. Cheese better than others. The pizza was not like cardboard. More the consistency of a thinner Little Cesar's pizza. The boneless barbeque chicken wings were okay not exceptional. Out of a small order I had 2 overdone and 1 gristle. They serve Pepsi products! Plenty of fun games for the kids and adults. Moderately priced.
First experience so I came in on its low volume time. All machines were working fine and staff was friendly
Decent place, but I did see a huge rat in there (sarcasm)
My kids always have a great time. We went for my sons 4th birthday. It was a great reprive from the cold and rainy weather outside.
Great place to take your kids for an afternoon of fun!
Chuckie cheese is amazing they did a sensory friendly thing for autism which i came for work and my kid had a blast thank you so much
In many ways... it's what anyone would expect from CeCZ.. (kids everywhere... pricy pizza...tickets that get you very little in return...etc). However, compared to other arcades.. the value you get out of tokens (now credits) to screen time here is pretty good. Plays of game are likely < $.50 play.. while other places are $2 a spin. Also.. the free play area is nice, along with the standard CeCZ kid check on the way out. Pretty clean... the birthday parties are in the party area and not with dinner crowd.... and whenever we ask for something, I've always been helped.
Bathrooms are disgusting
Man I'm really disappointed in Chuck e cheese right now. Go thru door and wait several minutes before anyone comes to stamp our hands.(with employee standing behind register just looking at us) we order with very unfriendly service and walk thru to find a table. It was a disaster area. Out of 60 + tables there were only hands full occupied but not one table was cleaned off. NOT ONE. trash all over floor and tables. There wasn't even birthday party going on.several employees were present.including managers and they didn't seem to care.half the machines were out of tickets.Camera booth was out of paper. And as I look around every employee I seen was looking at there cell phones. From now on I'll be going to Gastonia location.this Spartanburg crew should be ashamed of themselves. Never again
Quiet on a Wednesday afternoon. Kids all had fun.
Great pizza slow service
Perfect place to take your 80 year old girl friend... DO NOT take her on the slides! She had a heart attack and it was fricking hard to get her out! The Wack-a-moles are very dangerous!
Place is clean. Games looked like they all worked. Kids had fun.
My grandkids love this place
Overall Disappointed. Staff were less than helpful, games were jammed, and not giving tickets as promised.
Was not inpressed!
We celebrated a 1st birthday. It was a wonderful experience.
I always have fun at Chuck E Cheese with my family. The children Enjoy playing the games and seeing the little Show.
my 4 yr old's favorite place. good pizza, nice and clean location.
Great management
Amazing but I'm throwing up
Fun place for kids AND adults (I like the games)! Expect a larger crowd on the weekends, almost too crowded at times. The pizza is nothing special considering the prices, but you are paying for the "experience". The games are for all skill levels and sorts.
Ok food for kids. Some service is awesome and some (at the counter) isn't. Pricey.
It was really fun. Just sometimes the tickets were not in the machine. My only complaint.
Pizza was actually pretty good. I am not a fan of coming here due to everything being over priced and the shear amount of kids here, but our daughter loves it here and we treat it as a reward.
We had a blast with the games! Food on the other was absolutely disgraceful.
I never have problems no matter when we go in there. Kids love it
Loved it cheap fun
Awesome, workers are also wonderful will be going there again soon!!!
Haven't been there in 25yrs. Very clean. Staff was friendly. Food was hot & good. My god daughter had a great time.
This is not the Chuck e cheese I remember growing up with and that is a really good thing.
They have a small children's area. where the children can ride on little rides That rock back-and-forth or go round in circles. It's a big area and it has lots of Different types of games you can play. Some of the games are easy The kids to handle and some of our little harder. The games now use game cards so you don't have to worry about coins. You still have to keep track of tickets though. The games don't provide you with Very many tickets. I noticed 4 places you could use to count your tickets at. If it eats your tickets and dose not give you you pint out of your total. the people behind the counter will give you the amount of tickets you lost. Some of them are super nice and give you a little more. The prize Quality has really gone down. For a 156 thick you and only get things you would buy from a Coin machine. For 200 tickets you can get a small bag of cotton candy. You need at least 2000 tickets to get something that the kids actually want. Its vary loud so it's a little hard to carry on a conversation. Some of the Employees will allow you to bring outside food and drinks others will not. They do Children's birthday parties if you buy their package they will provide you with a small cake. You are allowed to bring in your own birthday cake If you do not like their options. The bathrooms are kept in good shape.
Fun place in short bursts. Took my 4 and 2 year old there. They had a recent remodel and went away from the token system in exchange for a reloadable card which is nice. You can buy points to play games (only like 2 games were 2 points) or minutes of unlimited play. Ask about specials when you check in. The prizes leave a lot to be desired, but my boys like going for the games that are made for people their size.
It's not like I remember.
Fun place for kids! Good pizza. Celebrate kids Birthday's with lots of games and special attention! Or do a family outing
I like the card system, no tokens. Makes taking 4 and 5 year olds to birthday parties less stressful.
It was tons of fun even as a teenager. The games are lots of fun to play for a reasonable price. The only thing that was kinda bad about it was the pizza, it wasn't that good.
Everything was extremely clean (cleaner than ANYWHERE else we've been) and the food was really good. We were VERY pleasantly surprised and VERY happy!
I was very impressed with our visit. The remodel is Fantastic. Everything is open and you can see your children and family better. No more walls. It feels safer and there are an employee or two always watching the entrance with little gates. We arrived around 11:30 and it very clean. The staff was really friendly. We would come back. We only had salad and bread sticks and they were great.
Everyone can be a kid
Busy but the food is really good
Wonderful pizza love this place
We go during the day. Usually it's not packed. M kids can run around. Some days they need more help with staff
This is a smaller Chuck E Cheese but we like it. Love the staff so far as well.
Kids fun pizza and beer
Half of the machines never work and you loose coins constantly. However the staff that were working the day I went there were kind ,and helped get stuck tickets out of the machine or refill them, and or reimburse me tokens. I would not recommend going on a weekend “just for fun” because it’s definitely not fun! Way too packed!
precious memories for my grandchildren.such a great place to throw a birthday party for young children
Good place, not sure if all the recent changes were the best but it's still a cool place. Hope they maintain the nostalgia of robot characters and old school games for single token play. Many of the new game are really cool also!
The staff was amazing!! They went above and beyond to be helpful and friendly to our entire party.
Kids love playing the games n getting prizes
Always a great team for grandparents looking for an hour or two of entertainment with the kids if noise doesn't bother you.
Good crowd, helpful staff
Pizza and salad bar was great
So very slow on the register! Took forever! Place was clean and nice
Seems to be the only decent 1 of the 3 we have
My kids love it here but aside from being ridiculously expensive, the games don't work half of the time and are seemingly outdated and boring at times.