For the past 13 years, on Sunday after church, my family and I would head over to Joe's Landing for brunch/breakfast. Not only was the food good and well priced, but we became good friends with the owner and all the wait-staff. Kids loved going there to watch the planes, and we felt like we were going to a friend's house for breakfast.
In 2014, Joe retired, and sold the business, and it is now Domenic's Diner. We have been a couple of times since the change in management, and it has been spruced up a bit, which was nice. The menu had changed slightly, but still was good and reasonable.
Today, Father's day, as usual, we went to Domenic's Diner to celebrate Father's Day - again, something we have done for several year's now. They seemed busy, but nothing out of the ordinary. We were seated, order was taken, coffee and drinks were brought, but the food was taking for ever. After about 45 mind, we asked what the hold up was, and we were told they are very backed up today. We were told about another 5 min. 15 min later, we still didn't have food. I got up, went to the counter and stated, "We have been waiting for our food for over an hour" - the response we pretty surprising and un-expected. The owner pretty much just smirked, and stated, "we are busy, what do you want me to do - I am a father too!"
Bottom line, he was short on help, and was expecting me to just suck it up since, because he is a father too, I should not get upset.
No apology was ever given!
At which point, I informed then to cancel our order, just as another upset customer told his waitress to cancel their order as well - their family of 6 had been waiting way too long too. They never tried to offer us anything to get us to stay - as a matter of fact, when we told them we had been coming there for over 13 years, and had never experienced anything like this and would not come back, the response from the owner was, "Good riddance!!".
If that is the attitude he has towards his customers, then he is no different that a dog that bites the hand that feeds him - he won't last long.
True to my word, we will NEVER go back to that place again, and we will now have to find an alternative place to go after church on Sundays!!