I had been to Beijing before and it was always pretty good food, so when my normal Chinese food restaurant closed I decided to try it. I got the wrong order at first and it took OVER 2 hours to actually get what I ordered, minus a bite taken out of an egg roll.
The first time I called Beijing the man who took my order was quite rude and hard to understand.After repeating my order of three main entrees and an order of egg rolls at least four times and having the gentlemen repeat it, he told me it would be 45 minutes until I got my food delivered. After a hour and 20 minutes pass, I call Beijing. They told me the food would be here any minute. 10-15 minutes later it finally arrives and I signed my first credit card receipt.
I bring the food into the kitchen to find out that it is completely the wrong order. I call Beijing again and after being put on hold (without being informed that I was being put on hold beforehand) for a few minutes I begin to explain that there was a mistake, It took quite a while to explain the situation for some reason and I was told that one of the main entrees I ordered hadn't been recorded so they would have to begin making it now. It took me quite a while to insist that yes, I had ordered a third entree. The woman on the phone must have thought I was lying. They also made sure to tell me that I would have to pay the full price for the third item when it arrived. Finally, they said the man who delivered the food would be back quickly with the other two main entrees and the egg rolls.
I gave the wrong order back when he returned and received the two entrees and egg rolls I had ordered and signed another receipt. One of the egg rolls had a bite taken out of it, gross.The third, forgotten entree was delivered about 30 minutes after this and I signed a third receipt. The food wasn't bad, but the employees are very rude and they don't seem to do a very good job at simply taking orders and giving the correct order to the correct address. I will not be ordering from Beijing again.I would advise them to learn how to say things like thank you and please. Also, to better their customer service.