I’ve worked here and can understand where some of the negative reviews are coming from because the wait can be long, but some of the complaints don’t make sense to me. When there is the morning and early afternoon rush the orders pile up, the wait can be longer than you want and it can be stressful behind the counter. I always call in if I’m in a rush because I know they will answer. I’ll tell them how far away I am, and they will make sure it’s almost ready if not ready for me when I get there! The bagels are suited for most needs whether it be their udi’s gluten free bagel or the rest of the bagels that are vegan, but you’d never know. They have a dozen+ different bagel flavors and so many cream cheese flavors. They even make vegan toffuti cream cheese that tastes close to normal cream cheese in two different flavors. A woman that ordered toffuti cream cheese asked if we had made a mistake and given her regular cream cheese, but it was no mistake and she was amazed by how close they tasted. The prices range from very cheep to a little expensive, but it all depends on what you get! A bagel by itself with nothing on it is only 0.92 cents and no sales tax on the bagel. A whole bakers dozen (13) is $9.25! That’s. Deal because 0.92 cents x 13 = 11.96 and the day old bagels are still good @ $3.99 a bag for 8 bagels! Yes there may be small mishaps, but no one is perfect, it is a great place to get a quick bagel or breakfast and by far the best one I’ve ever been to! Also when they are back there making sandwiches, wraps, salads, making and refilling the coffee, changing out and refilling containers of veggies, meats and cream cheeses, and cleaning tables for new customers, it is best for the customer to not say anything and to thank them for what they made for you as fast as they can! If you come in and see they are busy don’t expect your sandwich to come out willy nilly. They get up at 5:30-6 almost everyday to make food and serve over 100 - 200 customers every day. Ask the daily customers their opinion about the place and see how the first impression isn’t always the best.