Here you will be able to see all the information of people who bought the services of Smokey Bones Bar & Fire Grill (Restaurant) in the state of Illinois.
Right now the firm receives a rating of 4.1 stars over 5 and this rating has been calculated on 1302 reviews.
You must have seen that its rating is really high, and it's founded on a large number of reviews, so we can be quite sure that the rating is very credible. If people have bothered to evaluate when they've done well, it works.
As you know, we don't usually stop to set opinions when they are positive and we usually do it only if we have had a problem or incidence...
This Restaurant corresponds to the category of American restaurant.
Haven't been here in awhile, was great before and is still amazing. Wish I could've gotten our waitresses name. She was on top of things and never made us wait for anything. In and out quick with great food and service.
Awesome place to eat. Love the BBQ and all the flavors. Got the BBQ burger with onion rings. Yummy. Also got loaded nachos and they were huge! Man it was too much to eat. Will go back soon.
Visited yesterday for a late dinner with my family. The service was horrible. The last time we were there the food was awful as well but this time that was amazing! There were only two cooks back there that we could see but they both seemed to be the only ones working and caring about what they do. Our waitress was horrible. When we asked to speak to the manager she told us that she would find her. We watched her walk into the office and back to us. Sheila was too busy to visit our table and didn’t leave the office once. I have also heard a lot of other harsh things about this manager. Maybe once they get rid of her The front of house will be just as good as the back!
For the past several years when we go to this Smokey Bones we are left unsatisfied by the quality of our food but we were celebrating our daughter's birthday and she loves Smokey Bones so we relented. My burger wasn't medium like I ordered it and lacked seasoning, my husband's fish was mediocre and my daughter's french dip was lacking meat and the meat that was on it was all dried out. I tasted her sandwich, it tasted like beef jerky. I wanted to especially say something about my daughter's sandwich to the waiter, but she didn't want me to say something because she would be embarrassed. We ordered an appetizer and soda and our bill was $60! The only reason I didn't give this one star was because the server was excellent.
Service good, food good, but a little overpriced. For instance, the Cuban sandwich price was larger than the sandwich quality and size. But why order a Cuban sandwich at a bar b Q joint. I had and enjoyed All of the St Louis full rack! The Texas kid will order ribs next time.
The server was great! They have great food n drinks. Perfect after a long day at work!
Great tasting barbecue pork in a clean friendly environment. I almost gave it a 4 because some items are priced kinda high, but the truth is I keep coming back for more so it must be worth it.
Loved it! Ribs chicken steak wings burgers you name it, all great. Seasoned out of this world. Drinks were amazing too. I'll be back anytime I'm in the fort Wayne area.
good service and food
Our waitress Nateasha was Awesome! She was outstanding at her job!
Very respectful and friendly. Enjoy eating there everytime
Friendly waiter Jake Good Good Good Food
the food over all is pretty good try going on unlimited wing day
I've been here many times and had good experiences. The food on this visit was just as always, good barbecue. I think they were having a staffing issue this day and caused us to have to wait over an hour for our food. The manager took care of everything though and comp'd our meal. I'm definitely going to come back and hopefully they won't have that issue again.
Luckily I've been there before, today was not the best experience. Took forever to get my salad, food was slow to get there. Waiter was nice but evidently slow. Entire place was dead so I don't understand that. Sweet tea didn't taste sweet, I was a table of one. Sorry.
Best place to get a variety of smoke food..
Good barbecue for a chain location. Consistently good food and service. Recommend.
This time was the worst food I've ever had here. I couldn't even eat it all. Even my husband said his was just as bad. We both had a lot of fat in our pulled pork. Although the service was good.
As a career manager of anywhere from 5 to 115 employees and a trained chef, the GM on duty today has a lot to learn about manage people and how to motivate them. This is evident by not only the demeanor of the staff and stories I heard today, but previous reviews of a miserable attitude of the staff. You don't motivate by threatening employment.
Monday! 10.99 all you can eat smoked wings after 9p!
8/4/19 9 people went at 5pm to smokey bones to celebrate a birthday. It was not busy. Everything went well AT FIRST... Then the issues started. They took orders for half the party and they got their food out quick. The other half of the party looked around asking when will our orders be taken. After orders were taken it took a long time to receive our food. When food was finally recieved they had orders all screwed up. It took awhile to get it straighten out. Our waitress was patient and great... In my opinion, It was a back of the house kitchen issue that caused the problem. As you might have noticed there was no mention of manager... Thats because one never came out to appologize or to check on the progress of our order corrections. Smh the entire problem and correction was all handled by the waitress.
Great food and great service!
Great food, so so service, a little pricey but not awful
The waitress we had was on point, probably the best one we have had there. Food was amazing and cooked to what we asked for. Just an all around awesome place.
Smokey Bones at every location we've been to has never disappointed! The food is always great and there are no complaints about service. I recommend becoming a rewards member to get money off subsequent visits.
Smokey Bones was delicious! Excellent entrees, drinks, and deserts. Service is very good as well. We didn't venture into the favorites for entrees but we are wishing that we would have.
My grandkids really enjoyed it but for me the place is supposed to have two different kinds of BBQ sauce but I just thought that they were the same kind of barbecue sauce and extremely sweets
Summer was awesome! First time there. My son and I loved the food and experience
Love the corn bread skillet!!
Love smokey bones for there ribs
Their BBQ variety is amazing and you can never go wrong with their pulled pork. Service has always been great everytime we've been there.
Food was great and our server was really nice will go back again
This restaurant is quickly becoming a favorite of my wife and myself. Whenever possible we stop here too eat when in Ft Wayne. Nice environment, friendly staff and, most importantly;GREAT FOOD! Crazy busy at dinner time most days but worth the wait. Lunch is a much quicker affair with almost the entire menu available (brisket after 4:00 PM only and sells out fast every day.) I suggest that you try it if you enjoy smokey barbecue food. You will be glad you did!
Masie was an excellent waitress. Not many people realize that the service staff is penalized, down staffed and even made to work at their loss if they do not get enough positive survey reviews. Our service has always been excellent, the food good but we had not always done the survey. Please take time to give your wait staff a positive review..if it was. This will mean a great deal to them individually and financially.
Very good food and service
The kitchen took over 25 minutes to get our burgers out. While other were seated and got their meals. The mgr didn't even offer to comp or provide something to compensate. The server was excellent!! Mgr could learn some client interface
The food was soooo good!
Not real bbq they must smoke their brisket under a heat lamp for the claimed 14hrs, served chicken so dry it was in edible. Had an awesome server wish i could give her credit can't think of her name.
Great food and service but can be pricey. They have good lunch specials at reasonable prices but evening and weekend prices are too high for what you get. We used to be regulars but left when prices kept going up... returned today to a nearly empty noon rush. Service was excellent but good luck paying cash, as the server wants you to use those table kiosks.
Drinks were pricey and my sangria did not have the fruit it was supposed to have in it. It tasted good though. Good was smokey and fine, but pricey too.
Great barbecue, fast and friendly service!
It is amazing like always! Mac and cheese, pulled pork, they are the best!!
Very nice place. The food was great and the wait staff was so nice and attentive. All in all a great experience.
Had lunch with my wife and son. Very good tasting food and polite server. Feeling full!!!
I think I've finally found a decent place to get a burger on this side of town.
Love Smokey Bones, just there is only one in northern Indiana
Atmosphere was great. I got one of their gourmet mac and cheeses and I was a little disappointed. Most the cheese was at the bottom of the dish and the chicken was missing the spicy flavor they advertised. The bacon was in a lump at the bottom as well. Maybe it was an off night. I'll try again one day and offer revisions if necessary.
Food here is pretty good. All servers are different but we had a really good experience the other day. Seated quickly. Took a while to get our order but turn around time to get our dinner was very fast.
Our bartender was nice enough even though I got carded and totally shut down on anything cool for my (THIRTY FIFTH) birthday... I ordered the pulled pork tacos which were delicious but literally poured juice down my arm for some inexplicable reason. I had an unremarkable glass of moscato and my friend ordered the strawberry lemonade which was made with a ton of simple syrup and so sweet he had to have them cut it with a ton of sprite to even make it palatable. My friend ordered the steak and spinach salad medium and the steak was so rare he couldn't chew it so he sent it back and somehow had his salad back in under 2 minutes with the "same" steak completely overcooked... I'm not sure how this is even physically possible unless they have a flat top time machine in the back... definitely suspicious to say the least. I would say overall it was not worth the time and $50 +/- for a mediocre meal consisting of 3 tacos and an apparently magical salad.
Excellent service always had a water at the table. The baked beans are a must as a side
I used to be a major fan of Smokey Bones but have not returned after poor service and indifferent and or thoughtless wait staff. Food is fine. I miss going there. But the last time the issues encountered made it the last time I ever wanted to go there.
GREAT FOOD, GREAT PEOPLE, GREAT ATMOSPHERE
Love Smokey Bones. I come here at every possible opportunity. Great price, amazing food, and even better wait staff. Highly recommended.
Best ribs I ever had in my life!!! Go go go don't stop till you get them ribs!
Its hit or miss with this place. Overpriced. Ribs might be fresh or day old... always waiting. But they have TVs and a nice bar
Great food, waited 20 minutes for a table and almost another10 for our drinks. Server was friendly and courteous.
We had a great time at Smokey Bones. The food was fantastic.
The ribs fell off the bones and had a great flavor! The waitress I had was the best I've had in a long time!
Great food, good prices.
*Vegan friendly* which was a huge plus! Our server was outgoing, caring, and very knowledgeable of the menu! The bubble lemonade was amazing and very unique for a restaurant! Could have more fries in the side portion with burger because the natural cut fries were awesome but looked a little sparse on the big plates! The restaurant layout and environment was modern and very spacious with great lighting and music! Even as a vegan I will be back! :) Thanks for a great experience! Side note: location is great if you want to seek out other activities with family and friends at Jefferson Pointe shopping center!
We have been there twice in three months. Our server Taylor was truly exceptional. Even after an hour and fifteen minutes to wait on Easter. It was 12 of us and she did not skip a beat. I have been to high end restaurants and did not get this level of service.
One of my favorite places to eat, I never leave disappointed! Always so good! Love the smoked wings and that glaze sauce!
It was really hot in there and I didn't really care for the food.
Food good. Service good. Outdoor seating area needs cleaned and more seating.
Great service, food is usually really good. This time, my smoked chicken was dry....don't remember it being that dry before. Would recommend.
Service good. Food was decent. $3.19 for a Sprite... prices are too high.
The service was excellent and the food was great. Always start with the cornbread which comes with a sweet pecan butter. It's like having dessert first! I feel sorry for places that don't have a Smokey Bones!
Seated right away. Food excellent. Brisket melts in your mouth.
Awesome food and the bbq sauce is the best I ever had
My favorite bbq place!
Dam good food had ribs fantastic would go back again
Waitress was very personable. Seem to like her job and want to be there. Between the great food and great service, the place to go!!!!
I have a great experience everytime I come here. The food is always hot and cooked just right.
My first experience with Smokey Bones. Ordered the Loaded BBQ Burger with fries, I asked for medium rare, and the burger was cooked to perfection. Very juicy and flavorful. I'm looking forward to going back to try something else on the menu. Service was polite and fast! Very good experience!
Back ribs were better than most places. Fish was very average and leaning towards under-cooked. They were unable to fulfill my wife's original request of chicken breast because they were out. Service was average and the price was expensive compared to others places offering the same fare. Onion rings were good.
The people here go above and beyond. Never had a bad experience. Food is always fantastic. My son loves the "tablets" at the table that he can play games on. Nice atmosphere. Try the pulled pork and the chocolate cake.
Ribs are spot on ! Service was fantastic... great experience!
Experience was good . Food was good
The only thing is good is the fried green tomatoes, the bar b que sauce is disgusting
Service was slow. Meal was barely warm. Took over 10 mins to get a. Bottle of rootbeer. Didn't get my salad until my meal came and had to order it twice.
An extremely pleasant visit, Kaylee was our waitress and she did a great job and has a very spunky personality she even has a drink named after her, the ribs are extremely good, I personally recommend the brown sugar baby back ribs and you might as well go for the gusto and get the whole rack, you won't be sorry or hungry when you're done
Food was good service was good
If I could give this restaurant zero stars, I would. The food was awful, dishes and silverware were dirty, and my glass was broken. My server was great, but man, everything else was underwhelming and subpar. I will not be returning.
We haven’t been to Smokey bones in a year. The food quality and service changed for the worst. We heard that things have changed. We have been out of town for awhile and just got home this past weekend. Decided to come back tonight for dinner. The food was amazing. They must have changed their cooks. The service on the other hand was the worst we’ve ever received! And the manager? Where were they at? The other servers were the only ones helping. No manager to be seen! We even asked for the manager, but when the waitress came back to the table the response was I’m not sure where she’s at. What kind of management is going on here!
1st time trying it out and I really enjoyed it! I had the 2 combo w/2 sides... Delicious and generous portions!!
Great server and great food. No wait on refills
Good food, great staff and nice atmosphere.
Our waiter made a classic mistake that I see way too often in the restaurant industry. Our food arrived. He asked if everything was OK. We had 2 pepper shakers but no salt shaker. He said he'd get one. He then proceeded to take the order of a 5 top and process the bill for another table. So I had to make a choice ... let my baked potato go cold or get the salt shaker from the empty table next to me. He eventually came with the salt and was surprised that we already had it ... really? Take care of the table with hot food first.
Great dining experience, waitress was very nice and helpful.
The food was good as always and the service was good. The server was attentive and made sure we had everything we needed. Everything was fresh and hot as expected.
Went on a Friday night with a five year old and three year old. No one ever came to get us drinks or even greet us so after 10 minutes of waiting and two hungry kids we left.
Good food and you get what you pay for.
Delicious food and great drink selections
A great place to eat good food
Good food and friendly staff
Food was good but bar service was a little slow. Bar wasnt that busy. All in all still good
My boyfriend Ordered the Hawaiian Ribeye Rare... it came out well done. Sent it back. The lady next to us at the bar ordered the same thing but well done. She cut into hers... Rare. She sent hers back. My boyfriend watches them take her steak off the plate and put it onto another. 2-3 minutes later my boyfriend’s comes back out with a cut into it. It was the same steak the lady sent back. We sent it back. The service manager comes out basically denies it ever happened. New steak comes out barely even cooked. Lady’s steak comes out... same steak that was originally hers then my boyfriend’s and then back to her. Our bartender/waiter tried to make it right as he too seen what the cooks did. No luck. Not sure if we will be returning as we made an hour and fifteen minute drive to come in the 1st place
Excellent food, Haley was a great waitress!
Great pulled pork, didn't care for the Cole slaw it was very tart and yellow in color think it had to much celery seed or celery salt.
Catherine has the best personality and great service. Best bartender ever.
The food was great and the service was excellent. Love coming here when I can.
Slow service mind you this was at 3pm it was almost completely empty. Food was at best slightly better then the food my dog turns down.
Love the all you can eat wing night on Monday’s. Their food is great but man the wings are yummy. They also have all you can eat Street Tacos on Wednesday.
What a fun place. Lively staff and hoppin' atmosphere! RJ was our server and had the best suggestions! Ask for him. He is hilarious and makes sure it's a good time. He is so attentive and bends over backwards to make sure you have everything perfect! Good job on the food as well kitchen! Place could be a little tidier but other than that it was great!
The ribs are INCREDIBLE! Tender, flavorful, fall apart perfection. The pulled pork and the smoked wings are amazing as well. I recommend getting the create your own bbq combo, or the tabletop grill that feeds anywhere from 2-6 people, to really get a taste of what they have to offer. Service is always friendly and efficient. However, their coleslaw tastes like they dumped an entire container of celery seed in it, was not a fan. That's my only complaint. This is easily one of my family's favorite restaurants!
Huge helpings. Great food . Very friendly. Rhett were super nice. Have a bar and great drinks. Wait wasnt bad. But sometimesit can take a while to be seated
Smokey Bones is a favorite when we visit Ft Wayne. The hand pulled pork is moist and delicious. Nice atmosphere and friendly courteous staff that enjoy caring for customers!
We ordered our food well done and still had pink in it and the lady manager was rude so we just left! Need to hire people who are friendly and def can fix a problem.
Great staff...I was served the best drink and food is always good.
Monday nights are my favorite nights to go... they have all you can eat wings and they are amazing.
Wasnt impressed with the prime rib. It was bland.
Great food and awesome service! I highly recommend
Fried pickles were great. Very friendly wait staff. I thought the prices were a little high though. Would definitely eat there again.
I love wings but they were a bit pricey
Great customer service! They have very good food. Everything comes out hot and fresh!
My favorite place to eat,fantmastic as always!
Ordered pick two brisket and sliced smoked chicken breast, mashed pot. And gravy, broccoli. Order came minus chicken breast, waitress came back stating out of breast, I was 1/2 done. But I took another brisket but wasn't satisfied. Father ordered salmon. Over cooked dry hard on edges. No manager came to table 8:45 pm
Food is good, a little on the slow side of receiving your order. The landscape is knee high in weeds with trash gathered on the curbing. And then restaurants wonder why they go out of business. Come on management take responsibility.
Best mac & cheese ever
Great smokehouse chicken sandwich..yummy..
Their food just isn't as good as it once was. My family used to love Smokey bones, but the last 2 visits were not worth the money. I'll stick to Texas Road House.
Server was excellent and food cane out super fast
I can’t remember her name, but she was a very nice black lady with black and red braids, and glasses I’m pretty sure. I just wanted to give her a shoutout. We came in on the 4th of July, with a party of 8, which included 3 children. She went above and beyond to make sure EVERYTHING was taken care of, and made sure our lunch was great. Very prompt. My order got messed up, which I didn’t mind. But she surprised me with the original entree I had ordered! Drinks were never empty. She had a WONDERFUL personality, and made sure we had a great experience, along with being SO nice to the kids. I wish I could give her 10/5 stars.
The good is always great. I can't complain about the staff either. I highly recommend this place.
We have eaten here many times over the years, and have seen the prices go up and the quality go down. Yesterday, again the food was disappointing. I ordered the 1/3 rack of St. Louis ribs, but what I got was a small piece of dried up meat that had 3 small bones, each 1 inch long that were so overcooked, they were soft and disintegrating. My potato and broccoli were not hot, even after returning to the kitchen. My husband's food was just barely warm as well, but we were hungry, so ate it anyway. We cashed out our Bones reward, but will not be back.
The atmosphere was soothing. We had a late lunch. The staff was kind, professional, and swift. The ribs were amazing!! Excellent dining experience.
The smoked wings were truly epic! Beer selection is excellent, and the atmosphere is great for friends and a night out.
Always good eats! Gotta remember not to order so much! Too many scrumptious options posses such a dilemma.
Good food! Best to come after 4:00pm when the brisket is available. IT IS THE BOMB! Sauces are good. Other meat entrees are good too. Baked potatoes are good. I have no complaints.
The food and service are both hit and miss. We used to go to Smokey Bones more often, but not so much anymore. Last time we went, the pulled pork tasted off and had a rubber texture. I ordered a salad as an appetizer, and that didn't get delivered to the table till after the food arrived. I also ordered a pair of smoked sausage. One was rock hard and the other was perfect.
Good food and attentive service. Nice patios to enjoy the weather too.
Good service, good food, frequent coupons.
The best ribs I've ever ate
Good food, good service. In and out on 1 hour at lunch time
If you are looking for roughly the same prices as Apple Bees but you want significantly more flavor this place is it. The pork is where it is at, the brisket is great but the pork is so far above. If you forgo appetizers, their appetizers are pricey, you will get rate of Apple Bees but I am telling you flavor is great. The other standout was the service, it was excellent. I have travelled and lived in different areas around the US and some other countries and our waitress Victoria M was hands down THE best server we have ever had anywhere. Go here, eat great food, have good drinks, and have perfect service... you won't regret it.
Good food as always, but asked to speak with Sheila the manager. She said she didn't have time. We were there over an hour. Maybe she should be in food prep, not the manager.
Pretty decent place for BBQ & Ribs. Nice selection of burgers and sides. I had the beer battered fish and chips and they were good as well. They have several options of barbecue sauce from a sweet and Mild to a very hot and spicy.
Usually pretty good barbecue better than most in our area
Finally ate here, came in between lunch and dinner time. Still many people, but definitely less and they had space. Food was delicious. minus 1 start because the first time: wanted to eat, but had to leave. just too long of a wait and way too many people.
Great service and quick food. Phyllis was fantastic and the food was excellent.
Great food and cold beer. What else is there?
Love this place.. good food
Every time I come in "Sam Garcia" always greets me and my girlfriend and friends with the biggest smile and always the most kindest gentleman can be to us and his customers, he very nice to everyone that walks through those doors and to sit at the bar or the dining room. He not just a bartender he more of a friend than anything. Thanks to Sam for making a bar and grill restaurant the best restaurant in town. He very fast worker and doesn't make you wait at all once the order in and done it'll be at your table very soon.
Over the years I have left blisteringly badd reviews on this restaurant. They must have changed management because their food as much better now and this service is much better also. Excellent place to go for smoked wings and salads. Excellent cold beer
Smoked wings are the best!! & the pulled pork is so tender and juicy, and oh so filling!!
Pork bbq shredded was tasty . Bbq beef was alot like pot roast. Hated the cole slaw
My salad was spoiled on the bottom. My baked potato was small and the skin not cleaned. I couldn't eat my meal and didn't told the waitress, she said she told the manager but made no amends to my bill. I was sick within a half hour and the whole next day. $44 for two meals and two drinks. Not worth it
EXCELLENT customer service, clean restaurant.
We are from Kansas City Mo and since we have moved here 18 months ago I think this is the best place we have found to eat.
Great lunch specials! Friendly service. Always a good experience! Kid friendly entertainment.
It was my first time going here, the wait staff was amazing! And the food is delicious! Plenty of flavor and so filling!
Great drinks and food. You will be here all night . There is always a nice casual crowd
It was my first time here and our server was great and funny. The food was delicious!!!
Everything I have ever tried here is delicious... but the mac and cheese is phenomenal!
I really like the food. I always order the grill that offers a variety. Lately the service has been not on point. The food on the grill seems dry and seems different everytime I go. The bar drinks are delicious.
We walked in and had the most gracious hostess. She hustled and got our table ready immediately! Then the service was absolutely first class, RJ had the best suggestions and was so attentive. He really cared for us and had a genuine concern for our experience. It was so refreshing with today's service standards. Thank you RJ. We will be back for him!
Love their BBQ. The closest to good southern BBQ you can get in fort Wayne.
Excellent food. Staff was amazing!!! Great job!!!