I am so gagging right now. I went to the Superstition Springs Mall to have lunch with my mom and my 2 sons. For the first time in forever, I was actually in the mood for pizza (in AZ mind you, where pizza is not good anyway), so we went to Sbarro. They were just opening the store and I was watching the one guy take a supreme pizza out of the oven. I was like yum, I want that one. Then the guy takes his bare hands and adds a bunch of pepperoni to the pizza and sticks it into the display case. Completely grossed out, I got the pepperoni pizza instead. I was already ready to go somewhere else, but I was trying to be easygoing about things and to not gross my mom out. Anyway, I sit down, rip one small piece off of the crust and eat it....then I see it. A hair...baked right into the pizza and sticking out....right by where I ripped the piece off. Oh my God, really?! So, I take the pizza up to the counter and set it down. I was clearly disgusted, but just say, "there's a hair in it. I'll just go somewhere else..." and I turn and walk away. The guy didn't say sorry, offer me a refund, or anything. I realize I didn't stand up at the counter and demand to be satisfied, but we were sitting very close to the store and I know he saw where I went. It's whatever, but if it were me running that store and this happened, I would have wanted to do or say something to try to make it better or at the very least show I cared. They clearly did not. On top of that, my mom and older son still ate their slices and were extremely disappointed. My mom used to love their pizza, but she says it just gets worse every time. Don't eat there. They are disgusting and their pizza sucks. I am only giving the one star because zero stars is not an option.