Here you have the reviews of real people who consume the products of Hard Rock Cafe (Restaurant) in the area close to Alabama.
To this day this business gets a rating of 4.2 over 5 and the rating has been calculated on 2533 reviews.
You may have noticed that it has an average rating is quite positive, and it's based on a very high number of opinions, so we can say that the assessment is very reliable. If many people have bothered to value when they've done well with the service, is that it works.
You know that we do not usually stop to place tatings when they are positive and we usually do it only if we've had a problem or issue...
This Restaurant is included in the category of American restaurant.
Our party of 3 were seated at 11 am, waitress got our drink order, took our order when the drinks were brought out and that was the last time we seen her during the entire dining experience. She did the same to another table. I had to ask other waitresses and cooks to get our refills. Aubree really needs a lesson in serving. I doubt we will ever go back to this location.
Amazing place, great food, nice music, excellent service. The portion sizes are good enough for two for most dishes.
Completely ignored us. We walked out after 10 minutes. Absolutely no acknowledgement. Spoke to manager. Won't be returning. Hope other Hard Rock's aren't like this. And it's my birthday! Wow!
We were there with a large group. The staff were excellent to work with and made it a great experience. I was especially thankful for the gluten free bun.
Great burger and the service was awesome. Would definitely recommend
Menu items are pricey, as expected for a downtown restaurant. Food quality is great!
Solid venue for shows. Great sounds, great views.
Great Spot The GM is An Awesome Guy... The Location is Pristine!
I came here with some girlfriends and we had a great time! They were very busy but the staff was extremely attentive. I got a burger and it was amazing! Drinks were great, and overall, we had a great time. I've been here several times and always enjoy it! We will be back!
My Cowboy rib eye steak was cooked to perfection. Service was superb. Life is good!
Best place to get a white Russian drink. While watching different costumed people run around.
Very big, nice & delightful corporate governed Hard Rock Cafe as they all are. However, it would seem as if though the employees are happier than at most corporate run restaurants. Our server was cheerful, comedic, and outgoing. It’s also a museum, not just a restaurant/bar, with memorabilia displayed throughout the space, a Rock Shop to be able to take something home with you to remember the occasion.
I found my pulled pork sandwich delicious! My Wife did not like the Chicken sandwich she had.☹
Service could have been better and the waiter could use a bit more experience.
Had a really good time having some drinks at the bar. The bartender was incredibly nice and the drink suggestions were great.
One of the smallest I've been to, but the burger was good
I was there a couple of weeks ago on vacation. I have been to 30 plus Hard Rocks around the world and this was one of the worst experiences I have had. I expect it to be busy and over price and very much a tourist trap, but I go because it is my thing to have one meal and buy a shot glass or beer glass in every city I visit with a Hard Rock. I went with my two children midafternoon (after the lunch rush and prior to the dinner rush) although we got a table right away the actual service time took forever, and our server seemed to be very stressed out and unable get to all his tables. Once we finally ordered and got drinks refills did not come, food arrived but we had no napkins, silverware and needed drinks. I had purchased the beer with the glass and in my past experiences (I have over 30 shot glasses in addition to beer glasses) the server brings a clean glass to go with a bag at the end of the meal. When I asked, I was told after I paid, I had to go to the gift shop to exchange, not convenient but fine. I got there waited in line to exchange a glass I had already purchases and then got told the paid receipt was not good enough I had to show the detail receipt which was at the table (because I guess the obviously used glass with an paid credit card receipt was not enough). Lucky the service was also slow to clear the table so my son was able to go back and get the full receipt so we could do the exchange and get out after a 2-hour lunch stop. I mentioned my frustration to multiple staff who seemed not to care. I saw other customers complaining about the slow service, but no one seemed to think it was an issue. This is one Hard Rock I would recommend skipping on your next trip.
Not impressed with the food. Food came out only warm (burger and fries). Good drink selection though. We were there on a Thursday around 9 and it was pretty quiet.
Look, you can get a less expensive burger for sure, but you're paying for the ambiance and the location. More than that, you are paying a few dollars more for a genuinely amazing burger, club sandwich, rack of ribs, fajitas, nachos... a chain restaurant is tough to convince someone is good, but it is. And can we talk about the staff? A#1. Friendly as can be and eager to help. Real people with real genuine care for the customer.
Food was mediocre, but atmosphere was worth it. Live music made for a good experience, and the staff was able to accommodate a large party.
Great beverage and food. We had an excellent experience there. Very polite employees.
Service was horrible, 45 min wait for a half empty restaurant. ordered a salad and it was warm. For a $15 salad I just wasnt happy at all.
Good burger
I've eaten at several Hard Rocks around the US and this one was the best so far. We had great service, great food, not to mention good portion sizes, not as long to wait.The staff in the store were really friendly. Really impressed.
Food was good. Service was good. It's hard rock.
Awesome place and food is good)
Good food and happy staff.
Went here for dinner on a busy Friday night. Was sat in a booth seat closest to the kitchen. Overall meal was pleasant. Gabby was an awesome waitress. After we paid and tipped, we sat a little bit longer to enjoy the rest of our beverages and I could swear I heard a female yell a profanity. I'm sure whoever said it didn't realize that you can hear the staff from that seat. It's the only thing I heard from the kitchen all night. So she must've been really peeved about something.
Food and drinks were great. Service was a little slow, but nothing too bad. Great experience overall
I like to hang out at this place. I usually visit during happy hours. The happy hours is only available for the people sitting around the bar. Normal dining tables does not offer any happy hour menu.
Great vibe, good food and service.. and very convenient to Talking Stick Resort Arena across the street.
Cool but pricey. Very helpful staff
Decent Margarita, kitchen needs to learn what a medium rare burger looks like.
Ribs were fridge cold. Burger with cold cheese and pattie. They offered new stuff but it was still tastie and didn’t wanna wait. Had a few drinks and then Compt all our meals. Didn’t ask it was offered. Manager was great.
Friendly service, and a good menu. The BBQ ribs were really good, the burgers are tasty and very juicy. The steak salad was good as well.
Really enjoyed my first ever visit. Our waitress was really awesome and friendly.
Great staff and food. Tracy was especially wonderful and helpful.
The Nachos are delicious and de Whiskey Bacon Stickers too!
We were here for only an hour and a half, after dinner time, for music and a drink. Server was friendly and efficient. Atmosphere was vibrant. We will return.!
Was very similar to my other hard rock experiences. Had a good variety of food. Was a bit pricey. Service was good
Was easy to make a reservation for a party of seven. We went for a walk along the walk of fame while we waited. It took around forty-five minutes when they called us to let us know our table was ready. The food was tasty and the portions are quite big. I recommend the Texas burger and some onion rings.
Great fajitas and service!
Good salad. I had the Waldorf salad with dressing on the side. Good service.
I understand that this is a really big and busy city. I really enjoyed the rock memorabilia. Food is a little pricey for a family of four. It was good but, I felt like a fan girl.
They moved since last time I was here. Been to about 30 HR around the world. Nice job on New location. Service was excellent and folks super friendly. Would recommend and take a walk inside to check out memorabilia. Would go again
The hard rock cafe is a great place. I was in Hollywood for the day, I was going to the bt21 store. I decided to make a fun day out of it and the hard rock is just across the street. I ordered delicious grilled chicken. Great service. The waitresses were so kind and on top of things. it was a little more expensive but totally worth it. Super cool decorations and you get to watch music videos while you eat. love it!
The alcohol looked very good.
Over an hour to set 2 burgers and an appetizer on the table. At 75 dollar for a nearly 2 hour lunch.... never again.
A nice place to eat, that restaurant is big enough to sit all people on hollywood Bd (It's a joke). The staff is really kind, we waited 45 min before to be seated. I didn't get a reservation but we can drink a glass at the bar. The guy who showed me the table was really cool and the waitress was fast and kind. I have never been dissapointed about hard rock cafe. I will rate 5/5. When I will go back to LA, I will return there.
Bad food and high price
Typical Hard Rock standard. Service was good just missing the last star for prompting waitress for soda refill and my one meal came with protein and had to be sent back but returned promptly.
Great food great place
The food was good as was the service
We were in town for a one night layover, stopped for lunch, everything was cooked/ baked just right. Highly recommend this restaurant in Anchorage Ak.
Great food, and the staff were amazing. Keep up the good work.
Great place like the others
Clean, friendly staff, but not thriving. I liked the music, but unfortunately nothing has changed in decades. The food was OK and arrived quickly. Easy to get into at lunch.
Seems ok. They used to be more nostalgic before they turned half the building into a gift shop.
Great burger and cheese fries. ...kind of busy for the waiter and cold in the room. ...wish I would have brought a coat
Good atmosphere but very slow service.
If I could rate zero stars I would. This place is horrible! Had a reservation for 7:30. Front host was rude and sat us next to a door with freezing draft (other customers complained about this as well). Took at least 20-30 min to get acknowledged. Put in food order when we ordered drinks and all tables around us - some came in after we had - got their food. At 9:38 still no food. We left. First time in Memphis - 17 yr old daughters birthday dinner totally ruined.
My family had an amazing time there. The service was great, and legendary burgers were too. Also there was a live performance.
Great food with good staff and a great atmosphere of music fun and good food. My boyfriend and I came here on vacation and enjoyed it very nuch. Our waitress was awesome
Love this place! The staff very friendly and food superb.
Slow service on a slow night, food is over priced and really not all that great.
Not bad. Very nice waiter. Drinks could have been done a little better. Didn't eat so I can't comment on that. Overall nice atmosphere
The food, service and ambiance was fantastic.
EVEN BETTER THAN YOUR ORDINARY DINER AND HARD ROCK CAFE! The waitresses that served us the three days we went there in our stay at Vegas were so kind. The food was way better than any diner food I’ve ever tasted and the overall atmosphere was buzzing. Bold six stars!
I really enjoyed the visit there. To sit and be able to look it's a history for that region is amazing.
Cool restaurant. Great atmosphere.
Food was not what you expect for the price you pay! Ordered a side of mac and cheese, a appetizer and a ceasar salad with 3 drinks.... the bill was 97.00!!! Service was just ok. Would have been better off at Apple bees! At least you get what you pay for there!
Waitress was Amazing! Food was Amazing! Would definitely go!
Great service and delicious food! We came in for a late dinner and had a very short wait to be seated. Had a great visit overall.
Close to the walk of fame, next to dolby theatre and good souveniers..
The salad I had was delicious!
The wings here were awesome! The atmosphere is chill! The live music upstairs was way cool to watch and listen too! All the historic outfits and info about bands is way cool to read and learn from. everyone that works at hard rock, were amazing! Friendly and willing to help with questions and direct us were to go.
Went to see Kash Doll at hard Rock live...VERY DISAPPOINTING EXPERIENCE!!! We had vip tickets not knowing we had to stand up even tho the tickets said seating ...and to get a table you had to get bottle service...crown Royal was $420 a bottle! We couldn't even get a refund... guess it was just a $100 and a very hard lesson learned... will never go back!
Clean, as one would expect from a Hard Rock Cafe. Friendly, prompt service from the staff. Great food and Jenny the bartender rocks! Great for locals and visitors alike!
Everything was great, waitress went above and beyond
Great food amazing service.
The waiting staff was so so kind and great with their knowledge of their workplace. It's a neat place to go to as a tourist!
They moved since last time I was here. Been to about 30 HR around the world. Nice job on New location. Service was excellent and folks super friendly. Would recommend and take a walk inside to check out memorabilia. Would go again
I wanted a frozen BlackBerry flavored drink, so they made a smoothie and added tequila, yummy. I was weary about the coleslaw and apple pull pork sandwich, it was needed or it would have been too dry and it worked well together. Onion rings were big juicy onions, they were very good. Very nice and friendly staff.
Loved it! We went every morning for breakfast. Live music, great food, nice view from the patio!
Food is okay, service was good.
Great spot for some lunch and very busy also. You may have to wait but it's worth it.
Delicious vegan burgers. AWESOME WAITER!! HAD A GREAT TIME!!
Noche food, good service, a little bit expensive, bit a nice place to visit.
Great food and friendly environment
Best waitress ever. Your the best good luck in Orlando. You'll do well in life. Your are a special person.
We stopped here for dinner on our way to a concert and we're glad we did. The service was great and so was the food. We'll be back the next time we're in the Highland and Hollywood area.
Great venue for live music. Awesome atmosphere and good food!
I have always loved the concept. Restaurant didn't have too many customers when we went there so we were given great service. I hope that that they update the menu soon. The food was good but the selection could be better and a bit healthier.
Good Food/atmosphere!
Great food. Amazing attentive staff. Granted we came on a slow day. But great atmosphere.
Their new beet salad is really good. Swap the cheese for beans and you've got a great vegan meal.
Over priced and nothing good that pops at you just burgers
Was not too packed on a Friday afternoon. Food and drink service was very fast. ALL employees had a sense of urgency in everything they did. They smiled a lot have a stage for bands, food was amazing. Drink selection was great. If i could rate them a 10 i would. Great location near a nice parking garage. Can take elevator to the main street from there.
A great option, but the front desk attendant is very poor. We almost gave up the restaurant because of the lack of sympathy from the official Mark. But, walking away is terrible reception, the restaurant is great. Food good, location good and the attendant of the waiters is great. Our table was serviced by the waitress Nancy, very attentive and friendly. Do not be impressed by the bad service from the front desk, otherwise you will miss a great visit in this hard rock unit.
Hey, it's Hard Rock! That's about it. The food is okay and pricing is reflective of the location and not the quality of the food. The restaurant is clean and the staff friendly. We will come back again next year.
We make it a point to visit all Hard Rock Cafe's we can. Each time they are great and Las Vegas didn't disappoint. We ate outside on the patio and it was perfect!! Food, service, all of it!
Great waiter named Cory!
Awesome experience. Great food.
The service was good, our waitress was very nice. The food just wasn't very good. They were out of onion rings and the impossible burger on our visit. I settled for nachos and they were basic. I've been to several other hard rocks in different cities and this one couldn't compare.
Amazing food and great service
Drinks are high but nice place and atmosphere
Super fun place
Great food and great service
Sliders were not cooked well done as ordered. Too greasy. Waitress was great.
Needs more Live music on the stage, stage is always empty. Would be good to support local bands. Could have a nicer atmosphere and Vibe with the lighting.
Didn't live up the the hype. Our service was downright bad - it took a very long time for anyone to take our orders and then the beer orders weren't even right. The flat bread we ate was delicious though and the views of the strip are pretty cool. I just wouldn't want to come back and spend my money here.
Good eat after long driving, kid friendly!
Friendly quick service ,food delicious.
Nice place for young singles or couples. Not a family atmosphere. Food was good just not much of a selection.
A little expensive and sometimes it's hard to get a table but boy it's worth it. Staff is lovely food is delicious and the restaurant by itself is beautiful.
We have had the best experience! We went there with my friends two nights in row while visiting San Francisco and service was awesome, cocktails were perfect and food was delicious :) definitely coming back when I'm back in town :)
We were looking for a place to host a lunch for a friend that was leaving state. We called to see if we could make a reservation and not only were we welcomed to do so but they were going to open early for us to have our lunch. This was my first time ever visiting a Hard Rock Cafe and was really looking forward to it. Our food was good and came out pretty quickly. Our server was great and the manager stopped over a few times to make sure everything was ok. I'll definitely return next time we're in downtown Anchorage and looking for a place to eat.
Great service and I tried the impossible burger and it was delicious. I think Kerry told them to season it differently or that is what she told me and I appreciated it. Their wings were amazing and so were the onion rings. A great quick dinner with good service.
Food is always great. Ended up going last night for dinner after seeing a football game at the state farm arena in Glendale, Drinks are fantastic here! Everyone is always very friendly we ended up staying past closing but service was the same and they weren't rude and didn't rush us out, it was the first time the group I went with had gone. I can definitely say that they will be going back again. Thank you for the excellent service.
Our food was amazing! The cheesecake was to-die-for. Shane, the manager, really engaged with us and made us feel so welcome.
I had the best time and the best drink at The Hard Rock! And you get to keep the glass! ❤❤
It is okay since you always know what you are going to get. The location is good. Long lines and pricey for what it is. But I found service very good.
Sorry to be so negative towards Hard Rock.... but as a brand it Must Do Better !! Food ( breakfast was ok, herb fries burnt ) service was poor. I asked for refill on my coffee the look from the waitress was to behold. Waited ages for the bill. The saving grace here was Papa Smurf in the store. Good advice and laid back.
Amazing place, great food, nice music, excellent service. The portion sizes are good enough for two for most dishes.
Wow! Just beautiful. The food is sumptuous and Devine. You get what you pay for here and it is worth every dollar!
The food was great and the personal treatment even better. Thanks to the waiter Keith, who treat me and my wife perfectly and brought a small ice cream as present for the birthday of my wife. He made the experience just better. Thank you very much to him and the others waiters.
Great atmosphere, good food just little expensive for me being on a budget and it was my first to visit..
Food was not so great but service was awesome
I have been to several Hard Rock Cafe's both in the US and International. This was by far the most disappointing HRC. We are an early dinner (4:30pm) before heading to a concert. We weren't in a hurry or I would have left. The HRC was relatively empty because of the time but service was absolutely horrible. We waited 15 minutes before our server came to take our drink order. Since it had been so long we gave our appetizer and food order at that time.15 more minutes and our drinks arrived. 30 minutes later (which was fine for the main dish) our appetizers came out with our dinner. In that 45 minute time of arriving to dinner, no one checked on us for refills. Thie service and atmosphere is why we go to HRC's. Both were horrible. 2 stars because the food was on par with other HRC's - but we don't go for the food - it's normally for the atmosphere and service.
Service was not only bad, but the food was too. We asked for plain steamed broccoli for a side and got garlic moldy broccoli (see pic). Our server was busy doing her “side work” to get out of her shift instead of filling our water or asking us about our food. We actually overheard her at the bathrooms about finishing her side work unusually fast to the head server. Hard Rock needs some new management from the top down or they will go out of business. In short I wouldn’t recommend anyone eat here.
Great food and service!
Good place for lunch but parking was an issue
Myself my daughter her boyfriend and my granddaughter went here for dinner. The wait staff was amazing! I had the ribs and they were the best I've ever eaten! The atmosphere and music made for a fun environment.
This place is unique, because it is front of Beale st. Also you can see some rock lovers? Often
Place was nice love the vibe and set up the food was alright
I visited this Hard Rock Cafes three times :-) I've never been disappointed. The food is good and the service it's nice
Food was delicious. Staff was humble as well.
I don't usually visit chain restaurants when out of town but $18 bottomless mimosas were too good to pass up. The food was as expected. Nothing exceptional but definitely adequate. Decent value as well. Mimosas were free flowing and I don't think anyone at the table ever got to the bottom of their glass before another fresh mimosa was placed in front of them. Nellie was our server and she is the main reason we will be back. Friendly, funny, attentive, and just all around a great server. We had a pretty gross experience while there. A cigarette butt flew from the upper level and landed in the coffee cup of one of the ladies at our table. Nellie handled it without skipping a beat. Having worked in restaurants for over 10 years, I've seen my fair share of great servers. She is definitely one of the best. Thanks Nellie...we'll be back!
Service was slow and miserable, acting like everyone in there was bothering them, none even tried to go out of their way to greet or serve you and when your waitress walks by and says how is everything and keeps walking. Rude. . Manager was the same way, luckily the food was good, next time walk in, look around and leave, plenty of great places to eat near bourbon st
We had an amazing wedding diner there. The staff is really nice and the food was much tasty. Thank you for a wonderful day.
Great food and helpful staff. Great for anyone with Gluten issue.
We arrived at 2:30. There was only 3 groups in the dining area for a total of 6 people. My soda glass would be empty and it would take Latasha over 10 minutes to get me a refill. This happened 3 times. It took almost 1 hour to receive our food. I don't see how it would take that long to receive our food as slow as it was.
Downtown, great service, good burger and best fries I've had in a while
Awesome Customer Service, Awesome Environment, and I'll let you know about the food.
Such an iconic restaurant. We always have a great time. The service is exemplary and the food is always delicious and made with attention to detail.
Food (buffalo wings) was average but the service was out of this world. Christian was our server. When I asked for Coke he told me they serve Pepsi so I requested water. He brought our drinks took our order no big deal. He came back maybe 5 minutes later with 2 Cokes he ran next door to purchase. This was a whole other level of service! I was speechless. What an amazing experience.
Terrible service and burger was okay
Always a fun time and Beale Street and the Hard Rock is always on our list. Fun, great music, and lots of people to watch.
Was rough, don't order any cocktail not on the menu and stay away from the calamari. Fries where okay.
Best place for a good time
The experience we had at your restaurant was the worst by far. The bartender who was a young female left four times without asking anyone if they needed anything. Once I saw her walking through the shop next door on her cellphone, people got up and left the bar from lack of attention. She was gone from five minutes to ten on each occasion. As I looked around people were waiting for their waitress. I saw one table had a spill and the gentleman had to go looking for help. It was not busy when we first entered but became busy at the door when we left. Your restaurant needs better management of their people!!!!
I went in for lunch to try out their burgers. The place was fairly empty as it was in the late afternoon, after normal lunch hour. I was sat down by the hostess after which one of the waiters came over and rebuked the hostess rudely in front of me about where she had sat me. After that I waited for about ten minutes until a waiter eventually came up to me and asked if I had been helped yet, to which I replied that I had not. She then left, presumably to get my drinks, but instead came back a few minutes later and rudely informed me that she couldn't bring me anything because I was holding a coffee purchased outside, and outside drinks where not allowed, so I needed to get rid of it. Since my lunch hour was almost up at this point, and I had not even gotten my drinks yet, let alone ordered my food, I thanked her for the information and left the building.
Food was great. The manager was present and making rounds to introduce himself. Our waiter and the rest of the staff was also great.
Chowder was great. Service good. Ordered too much food; had to get a takeaway box.
Best place to eat,great staff Shane the manager was very friendly and informative.Our server Sheila was always available to help with the smallest things our teenagers needed at the table! Best service in town!
I attended a Catered event and it was great. The food and atmosphere was Hard Rock Cafe all the way. Great Job.
waitress was nice. food was so slow it was ridiculous at 2pm and only 3 tables. waited 45 mins for our food. not impressed with anything. over priced and slow food
They have really good food but come when you are literally starving because they serve so much food it's impossible to finish it! You definitely won't have to worry about lunch or dinner the next day, just have what you had at Hard Rock and you'll be solid! Their little gift shop is really cute, they have a clearance rack, but not a lot of selections.
Went in, it was packed it didn’t take long for us to be seated we got our food in less than 25 minutes, the food here is extremely good I recommend anybody to come here
It was great I had the grilled chicken breast it was kind of a little runny but it was still good.
Obviously not as good as Nashville HRC, but still damn good!
Do not waste your time. The service was terrible on a weeknight. Took about 10 minutes before hostess even acknowledged our group, and once seated was another 10 minutes before the waitress came by. Mixed drinks took another 20 minutes to come out. They were out of stock on some dinner choices, and the meals were sub par. The Salmon was under cooked to the point of sushi like. The whole ordeal took about 2.5 hours for a party of 6. The service was so bad the manager came out and apologized and gave everyone in the party $5 off. Go somewhere else...
Our favorite place to eat in vegas. Great food, drinks, and service
Great atmosphere and food as always!
We went in to buy a magnet and a tshirt. When we got back to our hotel we noticed that the shirt had a stain on it. I called and they said they could exchange it for us but we had to go back to the restaurant. That was really inconvenient! We did get a new one with no stains
Food was good limited menu choices
The service and food was terrible , waited for almost an hour just to get our drinks, Nachos burnt , steak in the nachos were dry, we got our salads after our meals. Didn’t get a check for almost two frickin hours. I pretty much waisted 2 hours of my life at this restaurant. Never going back
Stopped in for food before a Suns game with a friend. We sat at the bar for quick service. The service was good and the food was great. I had the impossible burger
Really good food and drink. The rock and roll atmosphere is really nice and even for a weekend it wasn't very loud. The Hard Rock cafe has a built in Hard Rock store where you can buy rock memorabilia and Hard Rock branded items. Being able to pay a bit extra for your drinks and getting a souvenir glass is a nice touch. Prices are reasonable given the ambiance, it's not dirt cheap, but it isn't a bank-breaker either. Only real downside is being located right across from the Talking Stick arena, and as of the writing of this review, the construction going on downtown the parking situation is pretty bad. If you don't want to have to walk a little bit to get here you're going to want to make this a late lunch-early dinner spot. My wife and I had to pay to park in the Chase Bank parking garage off 1st St. and Van Buren and walk down because there was absolutely no parking around the Hard Rock Cafe. I'd definitely go here again, a good place to eat and absorb the rock environment.
Fun wait staff and cool enviornment. Food is overpriced for what it is. This is a one and done kind of place.
Great downtown location. Great staff.
Went here twice over the weekend. This first time was a great experience however the second visit was a stark contrast. We sat at the bar and both bartenders we interacted with were abrupt, rude and seemed like it was a chore to have to do their job. Very disappointing 2nd visit.
I just left from this place 5 minutes ago. The hostess was very rude. I really feel very disappointed we walked 20 minutes trying to find this place. I have been in different hard rock cafe's around the world and this is the first time that have to deal with a person like her.
Extremely friendly, welcoming staff and management. Food took a little long coming out and was small portion for the price (but delicious!). Remember you are paying for the brand when you head in.
Pretty slow when we went. But fun experience.
Great food as always. I had a burger with fries and a slice of Oreo cheesecake. Fries were amazing!
Good service and great tasting food. There is a Gluten Free menu, but not a good range of deserts.
Literally the worst Hard Rock Cafe I have ever been to in my entire life. Extremely small and dirty.
Sweet collection of music memorabilia some of which have interesting background stories to them. This was the first Hard Rock I've been in and if the rest are like this one, it's going to be a blast going to them all!
Food was okay. Staff sure went all out for my birthday girl. Thanks for making her day!
A great variety of cocktails if u like sweet alcohol!! The food menu is also good! Overall great experience I had there
The grandkids as well as grandpa love this place. The food was good and they got a tour throughout a waitress even after it was closed off.Was well worth the stop .
Drinks were good
Great burger and the service was awesome. Would definitely recommend
I really enjoyed this place and the atmosphere was great food and drinks
I love this place . Period
Excellent food and service, a bit pricey but what restaurant isn't in Hollywood?
I didn't even know this place was there. I didn't sit and eat but I had a good time browsing the store and had a fun conversation about my sugar skull obsession with the woman behind the counter
Was good food and the staff here was really great.
Awesome place. We love the hard rocks. The family has been to many over the years. We hope to keep going.
Food wasn't good and service terrible.
Great service from Billy. Will definitely return.
Great steak and drinks thanks to my home girl Jamie
if you like h/rocks.great.all same.wherever you go.
Friendly service and ok food. Had a burger in the patio bice wheater that day. Service was good but took a while to get food and check.
When my sister passed away years ago and I worked here they each personally threw in funds to get me a ticket home and pay my bills that month. This was in 2012 and I still remember my time there and the love that was given. They care about the guests just as much always doing things for special occasions and partnering with make a wish. I think of this particular cafe often and recommend everyone visit there.
I dont know about others but my sevice was terriable, my food sat in there window for ever, it took an hour to get our food, then everything was ice cold and gross, they get two stars because the manager offered to pay for the food and get us new food but we said no. Terriable place.
Came on St Patrick’s day evening.. after taking order of our drinks, the waitress came and informed they cannot serve that due to a missing ingredient. Then she took another drink order and that was very poorly prepared. We came out disappointed but liked the overall decor of the place and the polite and cheerful employees who tried hard to make good the situation.
Nice place and not to expensive
Menu items are pricey, as expected for a downtown restaurant. Food quality is great!
It was pretty good. Went for the show and had a great time. Food was what you expect for a big chain.
Got seated right away.. Waiters passed by us but didnt take our drink order nor food order for 35 minutes. After being helped food took another 40 minutes only to get our order wrong. They also spilled alcohol on my 6 year old daughter and didnt offer to clean up. We saw 2 couples literally get seated, eat and leave from the same are we we're seated. Big dissapointment. I told them to cancel my order theu wanted me to pay for the food and drink either way.
Overpriced meals! Burgers too large! Food was okay...dynamic server! Best part-- memorabilia & the men's shop next door!
Amazing food, fun wait staff, fun atmosphere
Loved breakfast here! Had the slider Benedict and it was fantastic! Perfect poached egg! Great service and live music! I'll be back!
Awesome food! A little high but worth it! I got the bbq ribs& pulled pork combo, wasn't impressed with sides but everything else was great!
Great wings! and Cesar salad. Service was on point....great service!!
Food was great and the gift shop had plenty of things to collect. However I miss the original Hard Rock Cafe. Original had better atmosphere. Great music and video.
Excellent service and delicious food!!!!
Amazing hotel, big room with comfortable bed, very clean, friendly staff
I went here today and I am very disappointed in this visit. I usually never have a problem with Hard Rock. First thing was minor; I asked for a sweet wine and they recommended Pinot Grigio. I never had that before, I usually go for Moscato or Riesling. The wine was dry and not sweet at all. I settle for the Blue Hawaiian. Then going to the food I had the calamari which was the most disappointing calamari I've had. And lastly is my bacon cheeseburger I had. That thing was so undercooked I shouldn't have eaten it. (posted is a picture) The burger was supposed to be medium well. Well both bacon and steak was pink. Disgusting. I have never had such a bad experience at a restaurant before.
The server we had was amazing! Wish I could of looked more at the memorabilia without looking like a complete creeper at other tables. But have some really cool things in there!
We had horrible experience here. We were supposed to catch a boat but we missed it, so we had to find a place to celebrate my birthday, it was very busy at the pier and most nice restaurants had 2 hours wait or even didn't take any new customers for the night. Hard rock cafe had only 30 minute wait so we decided to give it a try, well.... big mistake! First we waited for a server to just come say hi for about 40 minutes after we hot sat! Then finally a waitress was sent to our table, after complaining to the hostess. She took our order and the food came out BEFORE our drinks!!! It was just ridiculous! By the time our beer and even water arrived the appetizers were already cold and the main entrees had just been brought as well!. Horrible , horrible experience. They ruined my birthday dinner and our experience at the pear as a whole! Wouldn't reccomend to anyone to dine there! Very poorly managed!
Pros: Decent atmosphere. Some rock memorabilia to see. Cons: Very expensive for 'meh' good Hard to get to. Parking. Food used to be good when on Van Ness. Atmosphere was better there too on Van Ness. I won't go back. Sad.
Visiting from Seattle. First time to a Hard Rock. The staff was kind and quick to get us seated. The guy who showed us to our seat was kind, funny and CUTE! He told us where some memorabilia was that we did not know about. The waitress was kind and quick to take our order and checked on us multiple times. The food was delicious as well. Very filling. If I ever come back to LA I will definitely be going back there.
Food was good but the waiter could have been more attentive. Had to set my empty glass at the side of the table and still waited close to 10 minutes to get a refill, and it was not busy..
Killer burgers, cold beer, and Shelly was a great bartender. Oh... And cool pins too!
Food was so good and the drinks
Great Chicken Tenders! Shelly is the best, funniest bartender that I've come across in a while.
Their food actually looks like on their pictures but tastes even better. Great place! Highly recomended. Had place for 12 same night no problem. 5/5
We had Thanksgiving dinner here and it was quite good. Our server was very sweet and cheerful - we appreciate people who can work holidays with a great attitude. The turkey and dressing were very good, along with a really nice pumpkin pie.
Good bar service and excellent onion rings
I work downtown Denver and tend to avoid the "chain" restaurants like this on 16th Street Mall and after today, I will continue to avoid them. Dined for lunch with three older female colleagues of mine. We were originally planning to have lunch nearby at a fast-casual food establishment, so I brought my re-usable plastic, clear water cup with water in it so that I wouldn't waste a plastic cup at the other fast-casual restaurant. I didn't think bringing in water cup to a sit-down restaurant would be a problem, but before we were seated, the host insisted that I couldn't bring in "outside beverages". The drink was clearly just water and was not in a disposable cup I could just toss, so I don't know what they expected me to do... leave and not have lunch there after all? The host reluctantly allowed me to keep my cup IF I put it under the table (gee thanks... sounds sanitary). Meanwhile, the table next to us had a disposable coffee cup on their table. Server greeted us quickly and was friendly explaining the decor around the restaurant. After initial greeting, everything seemed to take a while including orders and receiving food. I asked for burger with no lettuce or tomato and a side of ranch and it came with none of these modifications, but food was fine otherwise. Server never refilled our water and we left with empty glasses. Server kindly split our check four ways (which he checked with us about before ordering), but didn't remember who ordered what to individually hand us our checks and credit cards/receipts. I used to be a server, so I'm not very forgiving when it comes to lack of memory in these areas for better customer service. Overall, service was really slow considering it was not busy inside. Would not recommend if you are looking for a quick lunch.
My experience today at this restaurant was terrible. We sat on the second floor. Our first waitress was very rude. We ordered appetizers first. The meat on nachos was red, and the dip was cold. When our meals finally came, everything was awful. The chicken was hard, and the fish was dry. Ribs were not good, no seasoning, and burger horrible. We did not eat it, and left full plates of food. Our server did get the manager. He took 30.00 off the bill, and gave us a free entree. They had children bands singing. Music was so loud you could not hear at all. Worst experience ever...
Great place too eat loved it
Loved it. Unfortunately almost finish b4 I remembered to take a picture. That's how good it was
Awesome atmosphere and waitress.
Love this Hard Rock Cafe!! The place is so clean & nicely decorated! Every Staff Member is Happy to be working there & their Happiness spills onto you!! The Most Courteous, Kind, Hospitable & Friendly Staff!! Service is great!!
Nice time
Staff was very pleasant and management is Great. I will recommend the Hard Rock to all to all I'll guess that visit the museum. Happy Easter to all the staff and management.Alton From Carl Mack.
Thin crowd, dark room, and not a good view of TVs for NFL Sunday. Perhaps a better place on a weekend night.
Walked in. No one was there to seat us. Once seated it took forever to get a server. Food was mediocre. Scenery/venue not as great as other Hard Rocks I have been to accross the country.
Food was good , we were given a bad table even tho there were plenty of other available and we asked for one, she ignored us completely, like she didn't hear us. Typical chain restaurant staff that didn't have any interest in us at all.
Below average service. The server was busy but the place wasn't. The food was just average. Probably won't return. Only visited because friends wanted to go there.
Great food, service and atmosphere!!!
Bartenders were awesome, however you need to replace your hosts. I've never encountered such rude service industry employees. I was in the business for over 12 years and if I was their manager they would have been terminated on the spot.
We were there for a group event / dinner. Everyone was very friendly, accommodating and patient, especially with a larger group of young people.
Good food excellent salmon. Service super fast and wonderful. Right next to dolby.
We ate here Tuesday night, and we weren't too happy. We were the only people in there, yet it took awhile to be waited on. Then the food we were served wasn't even hot or fresh. Had to ask it be warmed up- which they did with no apology or anything. I understand when things are busy, or theid possibly short staffed. But with 5 people working there that night, wasn't impressed.
Was okay. A bit pricy. The food is good, but service was slow and lacking, probably won't go there again.
Server was amazing, food was great, drink were impeccable.
Not as cool as i imagined
Excellent service, much better food service than UK HRC.
The food and atmosphere was great here.
Service was great and the food was good but it was a little dark to see the food. The comedians had a great night and we laughed big time. I have been to comedy there before and had a great time but this First Friday show was awesome.
Great food. The waiter was very pleasant and friendly.
Amazing food! Great bottomless mimosas! Lovely view. Great for pictures.
Music was to loud, food was ok
Food was not good at all!! We were really bummed.
The best place in the town. I absolutely love this place and I love their burgers. They sell such fulfilling and hunger bursting food at such affordable prices. The place is definitely worthy of more than 5 stars. The amazing treatment that this place gives along with the tasty food makes it altogether a worth visiting place. It is a really good option for dining out. We usually visit this place for family dinners. Everyone in our family is fond of this place and it's food. Best in the area. Great atmosphere, super friendly staff.
Such a cool spot to eat, drink and enjoy the atmosphere. Lots to see and eat!
Can't remember the servers name but she was so lovely. Helpful, chatty and making friendly jokes the whole time. Really added to the experience. Food and atmosphere of the place is really good. Would definitely go back.
My wife and I were visiting New Orleans for a week from Iowa. We had so much fun we decided to review everywhere we went. Good and bad. This is one of the good ones. I was hesitant about eating here as I was in NOLA to experience new foods and local cuisine. However, after a busy day we decided to end our evening here. I was impressed. In Iowa we know beef and the burger I ordered was just as good as the ones we get straight from the locker.
I'm giving Hard Rock 4 stars, only because it was an "as expected" experience. We arrived at 6pm on a Friday, so we knew it would be busy. Thankfully, we had made reservations, so they seated us right away. They were telling walk-in customers that it would be a 45-minute wait. I had the Tupelo chicken fingers with seasoned fries and a Hurricane cocktail. The chicken fingers were barely edible. Clearly frozen. I honestly didn't expect much better than that. The fries were your average fries. The Hurricane was a disappointment. I had some Hurricanes in New Orleans last year, and they were twice the size with more hard liquor. The Hard Rock's Hurricanes were slightly larger than a mojito, and as weak as Kool-aid. Oh well. The vibe was the mellowest Hard Rock we've been to. We visit a Hard Rock in almost every state we visit, only by coincidence. I'm used to a DJ and a lot of energy. This place felt relatively mellow, in comparison. Come to the Hard Rock in Memphis, or don't come. If you want traditional American food, you're okay with coming here. It's the Hard Rock. After your mediocre meal and watered down drink, visit the gift shop and buy a t-shirt or magnet, just to say you were there. I think the average person isn't expecting a gourmet meal. Just work on improving your Hurricanes, Hard Rock!
Good food and service. Gift shop employee was very helpful. Food could have been served hotter.
Way to go Joel! Being ex-restaurant employees ourselves our group is generally patient and understanding guests but we had an experience that required us asking to speak with a manager. In comes Joel to save the day! He patiently listened to our complaint and bent over backwards to make sure we left happy. We applaud his managment skills, character and kindness. Way to go Joel! Thank you!
Not bad and not great. We stopped just for a good cool spot to grab a snack and cold drink. Our 1st time here was last year food and service were GREAT. This time was just so-so. Service was slow, appetizer portion was noticeably smaller than last year too. Will we go back again?? Yes, maybe. But it's definitely not a 'must-go-there's spot for my husband and me.
This was an awesome experience and I totally loved the veggie burger that I had. The service was extraordinary as they made sure we were taken care of and the water was delicious.
This was the worst experience I have ever had in my life. When I first walked in the building the people in the front kept on talking even after I said I made a reservation. They kept me waiting for a while and then they took me the the back and there was so many tables open.. they had kept me waiting for nothing. They switched my waiter twice, the first one was really sweet and on top of his game.. the second one was horrible. His name was “ nay nay “. First our food was cold, second he never brought us our refills even after we asked TWICE. But he had no problem taking refills to the white couple next to me.. we clearly saw how he was treating them so nicely and my family and I so poorly. He not once came to our table( only when he brought our food). We had no napkins even after we asked for some. I had to go to another table and grab the napkins from there And the only way we got our check was because we were standing up and calling him over. HORRIBLE SERVICE.If I could give this 0 stars I would .. the restaurant itself was beautiful but “ nay nay “ made my experience horrible!
Same as Hard Rock Cafe everywhere else. Good food and awesome scenery.
delicious food very friendly well presented staff
Lovely food and service. I wish to go back and have a lovely meal next time I'm in Hollywood LA.
Vlad was a very amazing waiter!
Great customer service our waitress Bri took great care of us we will be back maybe for dinner lol
Most excellent as always! Live singer was great!
Food quality is sub par, and massively over-priced. Service is not good. Got a warm milkshake, dirty plates sat at the table for well over 15 minutes, only saw our server when he took our order, dropped off drinks, waved him down for the milkshake, and when we paid. Didn't really check up on us in regards to refills, additional cocktails, food satisfaction, etc. Very basic. Oh, and the greasy floors made for a slip hazard throughout the dining area. Definitely here as just a tourist trap/cash grab.
I ordered a classic club. It didn't have tomatoes. Didn't have much mayo on it either. So I had the waitress to bring me tomatoes, onions & pickles. I paid too much for that sandwich. I also had a side of shrimp. The only thing good on that sandwich before I spruced it up was the bacon. Everything seemed so artificial, even the shrimp. It wasn't quality. My hurricane was pretty good though. I had higher expectations.
Cool place - friendly staff and great food in an awesome location!
What can I say, it's The Hard Rock Cafe. Of course it was awesome. Brian, our server, was great. All of the employees were friendly. The Hard Rock Store was so personalable and helpful. The food was so good, as always. Do t forget to wander around and take in all of the memorabilia. Such an iconic place.
It was good. But had bad service
Average food but good ambience and service. Must go if you are really into rock history
What a great place to eat... food and staff are great! Ten stars❤️️❤️️❤️️❤️️❤️️
Food was meh and over priced. Our server was really nice
Great staff, Hard Rock is always cool, food was pretty good too!
Great burger, but I felt menu was limited. Beer selections range from local to the standard offerings. The crowd was small except for a cool watercolor painting class held twice a week here. The instructor's voice could be heard all over the restaurant and had a pleasing quality.
We just stopped to pick up souvenirs...There was a great selection of Hard Rock items
Delicious food and friendly staff!
Was worth the visit... FOOD and SERVICE was Great and we added to our Hard Rock memorabilia collection.
Me and my partner come here once a year for DEFCON and this year I was incredibly depressed to see that they have mutilated their menu and are just an overpriced TGI Fridays now. The menu is 40% more expensive with half the options from last year. There is not a single spicy thing on their menu. Good service, weak drinks and an awful overpriced menu. Skip.
The food was way too expensive and wasn't that great
I love rock n roll. And I love food.
The atmosphere is the draw here. Really cool rock decor, and the music is great. Food and drink choices are stand - classic American cuisine. They have some interesting mixed drinks on the menu, but I have tried any... I'm a Guinness and scotch guy. Overall my wife and I had a nice experience.
It has really good food and scenery
Very nice waitress... Thanks for all Aleesha...
Wonderful, friendly staff! The service was great, and the drinks and atmosphere was something to remember! Didn't get food this time around, but we definitely will next time!
Don’t get the chicken wings!!! Our group of 5 all got food poisoning! Holiday ruined....
Nice atmosphere.... our waiter was nice at first but seemed to get irritated easily he seemed to be preoccupied! It seemed as if he was high and couldn't focus
Slow, inattentive server. Food that a person can typically purchase at Applebee's; twice the price here. Very disappointing
The staff was nice but the food was not good
Food was terrible and so disclosing and way over price Drink were also so full of ice and water down
Great food. Large portions. Two can share
Very busy, and loud. But great food and awesome service.
Average drinks... Extra long wait to get the food.. Disinterested server..... Avoid if you're in the area...
Great staff and food. Enjoyed our lunch
Food was delicious and our server was great! It's just another Hard Rock Café nothing more special about this one than the next but food was good and prices weren't too expensive.
Touristy obligation. Good music. Consistent chain food, beverages, and swag with a local twist.
Great atmosphere and service! We ordered a burger that wasn't cooked as requested but they definitely went above and behind to correct it. The fact that we were able to make a reservation through the round table app was perfect since its Mardi gras
Great atmosphere, great waitress, great food
As every HRC this is s great place for lunch! But the food could and should have been better.. (for example: look at the grapes - i cut off these bad parts... )
I'm a local and eat on the strip quite often. The food we had was very average. I had steak fajitas, friend 1 had chicken fajitas and friend 2 ordered a steak (medium). Both varieties of fajitas were decent, nothing to rave about and nothing to criticize. The steak came out so rare my friend had to send it away and made a different choice. They did take the steak off the bill and even took his second order off the bill which was very generous. So I have to take away one star because of the overall quality of the food. Other than this everything else was exceptional. The service was great, the view from the outside balcony is great, the music was great. For me the menu selection seemed rather limited but then again it is a "Cafe". I might could see myself going back but I would consider other options first.
After our order was taken, we were left alone for over one hour. The waiter brought us the drinks and then literally disappeared. We saw him again after 20 minutes, when he gave us refills for the drinks we got (refills he didn't notify us were available). Next time we saw him was after another 25 minutes. We asked him updates about our food, to which he answered "In 5 - 10 minutes it should be out". This exact same thing, with the exact same questions and answers happened 10 / 15 minutes later. We then got to talk with the chief waiter, who was very understanding about our issues. She didn't procrastinate and called the manager, to whom we explained what was happening. All he said and kept saying was "I know" or "You're 100% right". The food came out, I mean, sooner or later it had to, and it was HRC - quality. But there's some fun to it: I ordered Nachos, who don't come with guacamole, and being a big fan of it I asked to have it on. After we talked with the manager, the waiter told us our ticket was the next coming out. But my nachos were without guacamole, meaning they had rushed our order forgetting about details. If I had asked to remove something that would have caused severe allergic issues, in the same conditions as last night, I don't want to think of what could have happened. The manager paid for the drinks. Though we appreciated this offering, we are highly upsetted by the service. They clearly forgot about our order, this assumption because people who got seated after us got served before.
Awsome food. Great customer service with music videos on the TVs and of course a live band on the weekend's
pretty fun shows very limited menu but what they got is good and was put out quickly
The places is really fun, my teenage daughters love 80s Rock so I thought this would be a fun place to go for lunch. Kendra our server was great but the food wasn't as good. The bankock shrimp was pretty bad, not sure how you get shrimp to taste like cigarettes. I spent $72 on lunch for three and no alcohol. They can do better! If the kitchen changes I would come back
Rock café is my favourite place all around the world. In SF the waitress forgot one meal we ordered so she offered us coffee for free as an excuse. We unfortunately found all coffee's on our bill to pay. Anyways that girl was really nice and I believe it wasn't her fault.
I'm not a fan of the Hard Rock Cafe chain as a whole but this individual establishment was incredibly accommodating to my daughter's Celiac needs. It does not seem like the are many options to be gluten free in downtown Anchorage and it was nice to have this place come to the rescue. The rest of use enjoyed the above standard pub fare, fantastic service and tacky atmosphere.
As expected, the Hard Rock Cafe did not disappoint. I didn't even know Phoenix had one, but with their amazing downtown location just off the light rail and near Chase stadium, their great atmosphere (including what I would call an "electric guitar chandelier"), attentive staff, and delicious food, then this one is a great destination for locals and visitors alike. I got the burger that came with edible gold leaf and a delicious steak sauce, which they offer as a gimmick, and some amount of the proceeds go to a local charity, which is a nice touch. They were out of the milkshake flavor I wanted, but they were willing to adapt a non-alcohol shake into an alcohol shake to suit my request regardless. I intend on returning. The best part is that you can make a day of it--just go to the Musical Instrument Museum and then the Hard Rock Cafe for dinner and you've got yourself a musical day!
Thank you HRC for another amazing experience! We were celebrating my birthday and engagement, and It's my daughter's first time and she was super impressed. The wait staff was always there to get what we needed, and even the bar tender came around to give us are drinks.Customer for life all over the world!! The food service was outstanding, and the atmosphere was entertaining. Everything was served in a timely manner and made to perfection. A good fun time all around. If we could give it 10 stars we would. 5 out of 5. Thank you Hard Rock Denver for a great time and meal. Love you guys! Shannon
Live music on the weekends, easy access to downtown. They also have special events upstairs. It's nice for ancorage
We went when there was a change in shift between day and night time. This was approximately 425 pm. The front staff (a lady) told us there is a 25-30 minutes wait when there were clearly plenty of seats in the restaurant! I think this is ridiculous to stop seating for as long as 25-30 minutes. I received a text 8 minutes later but by that stage, I'd had already gone shopping because I was told 25-30 mins wait..... What a waste of my time. In this day and age, the changeover of shift should be seamless. Food was standard for hard rock cafe.
Went there to have lunch with my family. The food and drink was delicious and the staff were very polite, helpful and friendly. The shop also had a great range of souvenirs such as T-shirts, plushies and key rings.
Always fun! Renovated a few years ago to add outside seating. Great collection of rock memorabilia. Entertaining videos. Love their chicken fajitas! Staff members are kind and attentive. Try to have dinner here every year during my July birthday month:)
Decent but small bar area. Clothing store is very small with some pricey items. Friendly waitress. Typical bar food and drinks. Good mango berry cooler drink. Wings were a bit dry but good, 1/2 each of buffalo and BBQ.
The Restaurant is amazing, it's a massive place but awesome too. Like any other Hard Rock the atmosphere is to die for, on the main street pretty convenient. The service was really good, friendly and familiar, the menu has a big selection of dishes even for the little ones, the smoothies were refreshing.
Great quality food and fantastic surroundings. I had the fajita chicken dish it was well prepared and worth the money. The memorabilia and surroundings are everything you would expect them to be. The staff was polite and helpful I would definitely go there again.
This is only the 2nd hard rock I've been in, but it was definitely head and shoulders better than the first. The atmosphere was good, the service was great, and the food was good value for money. I don't usually visit chains when I'm in the states, but this restaurant was pretty good. I would recommend to friends and family.
Had a spectacular time at Hard Rock. Everybody was really great, a semi easy location for parking, and the best part....the food. Great experience and I would definitely go again! I highly recommend this Hard Rock Cafe.
Food was great! The impossible burger was delicious. The staff was also very quick and friendly.
Tiny compared to other Hard Rocks. Also very fancy feel compared to others. Like they tried to make a fine dining cafe if that makes sense. Food is good but pricey as per the Hard Rock. Also not as many exhibits. Our server was awesome though. Nice place but not as cool as Hard Rock used to be.
From Monique to Sam and the crew everything was great the food never disappoints. The mgr even came by to laugh a sec with us while making his rounds. Loved it.
Amazing food
Unfortunately i didn't dine with you guys tonight, I worked at the tampa property and hard rock has a special place in my heart. Atmosphere is typical hard rock, My concern is your host stand, there was a girl with dark hair and an olive skin tone, i didn't catch her name as she didn't have a name tag. Upon entering i was completely ignored, and when she finally seen me i wasn't greeted, i was told i can go to the bar, and treated like an inconvenience. She really needs to be retrained in customer service as she's the first face you see, and sets the tone of level of service. Hopefully management reads this and takes action.
Cleanest place on hollywood blvd. Good food and drinks.
Sper bad service. Manager had to comp the entire check. He did apologize immensely and asked that we give them another chance later.
Decent food and service right on Beale Street
We had a fantastic lunch, the team was really friendly, not that typical artificial friendly. The atmosphere was cool and we enjoyed the meal, it was a pleasure to be there.
The service wasn't great and the food was just good, not great. But the live singing was worth it! My 1 year old had a blast and it was very entertaining to listen too!
My server, I'm pretty sure her name is Megan was amazing. She memorized all of our orders. That's nuts. Food is great! Keep it up.
Service was great, food was decent. I ordered a burger and it was good; not mind blowing, but alright. Highly recommend opting for the cheese fries.
Nice looking Hard Rock Cafe. Staff was a little bit confused and the food was less compared to other locations
If i could rate 0 stars i would. The service was horrid. The server didnt greet ys for the furst 10-15 minutes there then said he would be right back and it was another 10 before we saw him... then we ordered everything at once...I ordered a margarita and was brought some fruity sweet tropical drink with rum. Then we both ordered the Original burger and i told him several times i cant have tomatoes... so he took the tomatoes of my husband medium burger and put them on my well done burger. Then when i asked for a salad it was covered in tiny mushy chopped tomatoes.... we have only seen our server twice and we have been here an hour. We had to flag him down from other tables and that was the twice we saw him... maybe he should focus less on his half ponytail and more on his service. My drink made me sad. :( The reciept shows our server as Caleb... yeah dont request him
Not sure of it was an off day or what was going on. Service was terrible. The one and only time we got a refill was as he was giving us our check. Three of our party ordered items that needed syrup. They dropped off food and no syrup. Took several minutes to get syrup. Chicken was nearly burned and very dry. Potatoes were dry. No apologies. Certainly not worth $140 for 6 of us.
Good food. Good service. Great management.
Here for lunch and the place was packed!! Did a reservation online before coming and Shane had our table waiting and we were promptly seated and served. Ribs were AWESOME!! The first steak we ordered was slightly burnt , I told Shane and they quickly replaced it with a deliciously cooked one and took it off the bill. I’m blown away by their service excellence!! Great job Shane and team.
Great food, great gift shop, and great, great exhibits on the walls. Lots of guitars, costumes, records, etc from incredible musicians. Go here to eat and check out the history on the walls.
It was a Saturday afternoon and the place mind you was busy , but they are supposed to be prepared for such occasions. The waitress was friendly , but she was a bit forgetful. Ordered drinks and it took forever to get them. One was a strawberry daiquiri and it had sat so long before we got it that it had melted. The food was good and we had fun. And yes we would go back.
Wait time wasn't too bad, we were able to sit within roughly 45 minutes. Food quality was really good, and we enjoyed seeing the collection and memorabilia. Server was also very polite and prompt.
Hard Rock is one of my favorite chains: consistent food quality everywhere you go, and a loud, lively vibe that is furthered by all types of Rock being played in the background. This location is no exception! Great!
See this burger?? It is worth every single ingested calorie. All of them are delicious. Yep. This is yum!
Fun place. Great entertainment!
Anyone who loves music should definitely visit this venue. Drinks are fantastic and food is equally amazing - this was one of the best meals I had all holiday in Vegas. The staff is also really friendly and make sure you get top notch service. As for the venue, there are TVs scattered about playing music videos which are great for those who enjoy watching music videos.
Terribly slow service Still waiting for my beer for 20+ "
Amazing atmosphere. The manager was amazing. There was a mixup at the rock shop on a price and he took care of it personally. One of the warmest welcomes I've ever had at a restraunt. The all American sliders were juicy and well prepared. I will definatly be back. The memorabilia almost made me cry when I laid eyes on David Bowie's pants. Parking is 1.50 an hour on the street. But even that was completely worth it. #RockAndRollLives
GREAT PLACE TO HAVE A QUICK BEER , AND A LIGHT MUNCH
Enjoyed the drinks , but the ribs should have been better.
Food is always just ok. Not bad just a average menu you will find at any chain place.
Totally not impressed. Despite making a reservation online AND calling to confirm 4 days in advance, when we got there they had no record of our reservation and treated us like WE were the a$$holes. Food was so-so. Certainly didn't live up to the price or hype. Got the order wrong twice before getting 2 members of the party their food 20 minutes after everyone else was done eating. Considering how much of pain it is to even get to this location combined with the price, I expected A LOT better. I didn't get it....
4 guys, 4 burgers, took over 2 hrs. Drinks were awful, burgers were cold, orders wrong. Terrible service. Took forever to even acknowledge we were sitting at the table. Wasn't a busy time either, less than 1/2 full
Overrated. Overpriced. Food was not that good. Expected more from a Hard Rock
Great exhibition of famous artists outfits, friendly staff and substantial portion to make you full. Be ready to wait your food 30 min (salad and impossible burger).
I have been to the Hard Rock Cafe in different cities and countries. This one definitely keeps up with the quality in food, music and offerings as the other ones. I do recommend stopping by when visiting New Orleans! (And the location is pretty good too, since it is in Bourbon street, almost cornering Canal!)
Love this place. Great food n people
Hard Rock was great in the 80's... Now it's a gimmick with average food If you skip it, don't feel bad... Lots of other options in the area that try harder and nail it better.
Drinks were affordable, nice atmosphere and very polite and helpful bartender
First time at Hard Rock Cafe... Very bad and over priced for what it is. Better off going to Chilies/Apple bee's if your in the mood for chain sit down. So many better options at your fingertips. If you don't like sit down chains there are many more better options
We had reservation at 7.45 p.m.and quickly ordered food that didn't arrive until 9 p.m. Appearantly there had been a mistake somewhere but the staff was very friendly and the manager even offered to take care of the bill due to their mistake. The food was good as always, and the restaurant is family friendly and laid back, however I'm removing a star due to all the fuss.
I can't complain about the food or service. We had a great waiter and excellent burgers. A little pricey for our budget though.
I tried to take my husband to the Hard Rock Cafe on Pier 39. He has never been to Hard Rock Cafe and probably never will be now. I have usually enjoyed Hard Rock Cafe, but not this time. We walked in and went straight to the hostess stand. While we stood there waiting, three employees had several personal conversations with each other while they continued to ignore us. When one of the employees finally acknowledged us, she was rude and acted like we were interrupting her. Eventually she grabbed two menus and walked away. At that point, we knew that our business was not wanted and left to go somewhere else for dinner.
They were so busy the service wasnt very good. Took forever for food to come out. When it did it was good. It was just a long wait.
If the service was better idea rate it better....and well the food is kinda lacking too. But for a mall spot it's ok I guess
Went if for a girls trip and they messed up half of the meal. Offered no compliments... Not customer friendly.
Good food . Considering the location reasonable price
Friendly welcome, nothing too much trouble. Great Freddie milkshake. Excellent service from Brandon. Well stocked Rock Shop.
Pretty nice. Good location, kinda rough service
Service was fast and friendly! Local Legendary burger was a good experience with a tortilla soup topping and jalapeno!
Great location. Hard Rock Cafe as usual.
Waitress was nice, bartender made one of our drinks wrong. Food was just ok. Very overpriced!!!! Never again! I have been to other Hard Rock Cafes that was way better. I do not see what the fuss is about.
I am from Mississippi and I remember I went there for the first time and I loved it. The food was amazing and the customer service was awesome! It's funny how I saw Tokyo Toni wearing a Hard Rock Cafe shirt while she she was going off on Jess Hilarious the comedian and that brought back wonderful memories how I went to this cafe and I can't wait to go back there again.
Nice and clean including bathrooms. Love the staff from the gift store to the 2 young ladies who seat people.
Just another basic Hard Rock Cafe with over inflated prices. The margarita I had you couldn't even taste any alcohol in it. The bartender we had was a blast, she had a great sense of humor. The inside is very clean with a beer bottle ceiling at the bar.
We went for lunch. It was not particularly busy, our service was good. It took a bit longer than what I would have liked to prepare our food, but not ridiculously long. We went here on our 5th day in Memphis after eating our way from one barbecue spot to another, so we were looking for a reentry point to "normal" food. I had the burger which was very good. Cooked to my liking and flavorful. The cost was reasonable. I would go here again.
Everyone that works here is a beautiful person
Great music, cold beer.
Was very friendly and well food was great.
The place in PHX up from Adams St is a really cool place to be, please visit to , see✌️☝️
Our server talked super fast and was always in a rush. Didn't explain they were out of things. When my food arrived the fresh cooked vegetables were a pile of onions. The mashed potatoes were cold and had no flavor. Very disappointed
I've had great experiences everytime I go in to eat of have a few drinks. Definitely recommend going.
Amazing. I've been here for lunch and I have to say that the service and the food quality were absolutely astonishing. There are also many music pieces on the walls 9f many famous and important names of the world of music that you can't miss. And the merchandise shop was well equipped. Wonderful place!
I must say that it was a unique experience. I've never been to a Hard Rock before and we decided to come here as a group. The server takes our drink order and when my wife asks for a rootbeer and a water and was told they are short on glasses and to choose only one. Huh??? I go to the bathroom and the urinal overflows onto my feet. Then our server turns us over to a different server who redeemed our experience. The food was really good though!
I'm not a fan of the Hard Rock Cafe chain as a whole but this individual establishment was incredibly accommodating to my daughter's Celiac needs. It does not seem like the are many options to be gluten free in downtown Anchorage and it was nice to have this place come to the rescue. The rest of use enjoyed the above standard pub fare, fantastic service and tacky atmosphere.
HORRIBLE SERVICE! First off it took over 20 minutes just to be greeted by our server, Emily. Another 15 minutes to get our waters. Plus another 15 for my mixed drink. I would like to point out that it was not busy at all. Our food took a long time as well and my sister didn’t get her food until 45 minutes AFTER everyone had gotten their food. Emily would have known this if she had ever come by our table to check on us. I ended up having to go up to the hostess stand to get service because Emily could never be found. We never got refills, never got an apology. We would have been more understanding if she had apologized or offered an explanation but we got nothing! We asked to speak with a manager twice, never had a manager come to the table. Completely underwhelmed with the service. The only good employees were the hostess who brought us our food and the buss boy who cleared our table.
Extremely rude staff. Walked out after lack of service.
Trying to think of something good other than the fork and knife was clean and the waitstaff seemed to be working hard. We waited for a sandwich and a salad 70 minutes. Reason given was the kitchen was behind due "to a thing they're having upstairs ". Really? Anyhow after the long wait, food was barely edible. Waitress offered free desserts to make up for the delay but all we wanted was to get out. Yes we should have left after a much shorter time so that was on us but really this was not good same as everywhere else chain restaurant food, so maybe it was an off night but my poor rating is fair.
What you would expect from Hard Rock Cafe. Beautiful restaurant. Clean, great service and lots of memorabilia
They were unorganized with serving customers, and brought me the wrong order. That said, they genuinely felt bad about it and corrected the mistake. We’re human; no big deal.
Amazing!!! I had barbecue bacon cheeseburger on the softest Gluten Free bun ever. Best burger of my life. The French fries were in a dedicated fryer. Made my entire night. My bf also adored his meal. Can't wait to go back. New favorite for sure!!!
It's a Hard Rock.....great music....great burgers.
The food and atmosphere was fun. Inside the restaurant during the day felt like night time. We had so much fun.
Was ok, went there for a burger, team was just great, super sweet and friendly as usual. Burger wasn’t that good as used to be, cools down pretty quick because of the arctic temps in here. Don’t know why on earth they climate the ding area that bad. Don’t thing they expect polar bears in here. Later on they had a life band but acoustic was terrible, high pitch was terrible, so we left
Verry nice, HRC Bacon cheeseburger classic and tasty. Cauliflower wings was too BBQ-spicy for me, and vinegary. But still a great place.
The service here is usually pretty slow, but once you get the food it's usually great. I live fairly close to this restaurant and I eat here a lot. My granddaughter loves to eat here.
WORST PLACE EVER I had to edit this since I can't do a new one i came a second time because they said they would make it good but nope left crying once again took my friend to the location on 16th street in Denver Colorado for the first time. He has never been here till tonight. It was not a very good first time experience and it was only my second time at he restaurant but I am paying over $50 dollars and I surly did got my moneys worth so we sure won't be back everyone except one person was careless and then I go to buy a shirt and this kid is having a personal conversation and ignoring me when I'm standing right in front of him
Hard rock cafes are a must. Food is as good as their taste in music
Didn't realize they closed in 10 minutes. The staff welcomed me in, i had great local beer and the Mac-n-Cheese.
I would like to be there. Cool clothes , nice bar, amazing city
This place was pretty good to have lunch has the perfect view of Vegas. The store to buy souvenirs and t-shirts was down stairs but restaurant was up stairs. The service and host we're very friendly. This place had quite a display in the restaurant. Their hamburgers was great! One thing I didn't like was the cleanliness in the bathroom.
Great food very nice atmosphere
Service was Great. Disappointing that it seems small and didn't have many artifacts. Only ate because we had a coupon, and collect magnets.
Service was very slow but the staff were very friendly and welcoming. The food was good, I ordered the impossible burger. The atmosphere is great, it's not as loud or exciting as some of the other Hard Rock Cafes but I had a good experience nonetheless.
Very good food, was very tasty, service very quick and pleasent
This was one of the few places on Bourbon St where my pregnant wife could get a virgin daiquiri. That was a HUGE plus. I'm not sure the bartender was very good though.
First time at Hard Rock. Drinks were great. Food very good, service was fine. Will visit again wherever I find a Hard Rock Cafe.
Great food, excellent service. I took my daughter there for Valentine's Day dinner it was fantastic. I would recommend Hard Rock Cafe of Anchorage to anyone.......
Great Food, Excellent Service, and Variety of Music. The service is phenomenal because server had a personal touch and was very accommodating. She was execellent in helping me narrow down the choices from the vast selection on the menu of Hard Rock Cafe Hollywood. I recommend this place to anyone who wants a good bite to eat and great service that has the personal touch. 10/10
Legitness....everyone was painting it was great
Food was great service fast and friendly
I came in with a small group before a show across the street. We were seated right away and didn't wait long for anything. Brandy kept our glasses full and the conversation friendly. The food was amazing, I really enjoyed the bbq pulled pork sandwich. I also liked the sparkling blackberry spritzer, but, didn't partake in the collectors cup for purchase. Will definately come back again!
We breezed into the bar on our way off of Beale St toward the room. We where treated warmly at the door by a manager. The bartender was friendly and actually from the same area that we where visiting from. If you do pay the extra for the Hard Rock Mason Jar just make sure you get a new one before leaving due to the strict open container laws.
The food and staff was AMAZING the wait not so much but they can't help it if they're so busy. Definitely can't wait to go back. The drinks are delicious too!
A great HRC. They have a great layout with a lot of memorabilia to look at. A nice gift shop with some nice pins. I ate at the bar and the food was hot and fresh. I recommend stopping by.
Live music. Good drink selection.
What is wrong with establishments these days that don't carry non- alcoholic beers? Is it too much to ask for us non drinkers to at least have ONE non- alcoholic beverage on hand? Do these beers take up that much room in the cooler? Oh, I get it, the people that work there must be too lazy to RE- STOCK so they just overstock the popular beers so they don't have to work that hard!!
Food was amazing, fantastic service, awesome memorabilia, good music; and they have a small non-alcoholic menu which put icing on the cake for me; definetly recommend the hard rock cafe for a nice vegas vacation meal!
Nice atmosphere. The restaurant is upstairs and has indoor and outdoor seating with good views. We went for brunch and had endless mimosas. Our server was fantastic. Super funny and kept the drinks coming. A guy was there playing acoustic guitar and was great. Not too loud, had an amazing voice, and played a variety of different songs. Would definitely recommend this place for brunch for sure.
Terrible terrible customer service. Needs new management. Unaccommodating, angry hosts who would prefer you go away. Worst Hard Rock of the several we have been to around the world.
There were 4 of us eating outside. We ordered simple things; chicken strips for one child the others all had salad. Our food was delivered to our table about 30 min. after we ordered. (It was not busy) but, that’s when the real real dissatisfaction started. We did not have silverware or napkins. We had our food but nothing to eat it with. The server said, “it will be out in a minute, the dishwasher broke, the manager sent the hand dishwasher home so the manager was doing dishes by hand.” After we asked again for silverware and napkins we decided it was time to start timing them. It was another 10 min. probably 15 min after our food was delivered that we were given silverware. By this time the salads were soggy. Before we left we went upstairs to go to the bathroom. Every table upstairs had silverware set. There was not a single person at the tables upstairs. I asked why we had to wait for silverware when there was plenty of it upstairs. She said, I don’t know that’s what the manager said”. We came very close to leaving. The server was doing all she could but management needs to be replaced immediately. I wish I would have gone to the bathroom sooner, I would have just taken the silverware off the tables upstairs which is what they should have done. We will not dine there again! Bazaar!
Live music on the weekends, easy access to downtown. They also have special events upstairs. It's nice for ancorage
Great food, drinks and service. Great merchandise and got the hurricane and 23oz glasses
Food was good service was just average. Patio view was wonderful.
Ok atmosphere! But drinks were not mixed well and very week.... Service was not good at the bar... But the girl at the gift shop knows alot of info on the pins, as I am a "pin collector" I was very impressed!
No matter which city.. My all time fave resto
Had a great meal. Atmosphere was nice. Food superb! Had the cowboy ribeye added shrimp skewers. Cooked to perfection!
Outstanding service and atmosphere. Great food quality and awesome drink menu.
Great service to go along with the awesome weather
Review from visit in 2018. I am always conflicted if I want to be in a chain or a local bar when I am traveling, but this HRC was so good to pass on. Great staff and ambiance especially with the crowd on a weekend.
We needed to wait and queue even when having reservations. The seats were on bar tender chairs. The steak cuisson was not medium but over well done. A petty for the good meat. The burgers were fine. The atmosfere as in every hard rock very nice. Being a very frequent visitor all over the world, this was an average visit. I hope San Fransisco and Hollywood are better.
Much better than expected. I thought this was going to be a tourist trap but the staff was kind and fast. The food was delicious and plenty. There are cheaper options in the area but it was worthy.
Walking in we were told that without a reservation it would be a 45 minute wait. I turned around made a reservation for the next available time and we were seated in 10 minutes, we had to wait because they forgot about us and seated other reservations for the same time as ours. The server was cheery. The entrees tasted great. The drinks had virtually no alcohol and there is nothing they will do about that. The dessert was disappointing. That's the last chance I give this Hard Rock location.
Treated myself here after a long week. Hostess had an attitude becz I asked for a booth instead of a table. When she should’ve asked me do I prefer a booth or tablet. The waitress threw my Id on the table when I gave it to her in her hand. Nobody in the staff said thank you once I walked out. Don’t think I’ll return
Failed to serve our timely dinner in a timely manner and said kitchen closed left with no dinner and still paid for the drinks as they did not offer any consolation service.
Service was meh, but food and atmosphere were great
We went when there was a change in shift between day and night time. This was approximately 425 pm. The front staff (a lady) told us there is a 25-30 minutes wait when there were clearly plenty of seats in the restaurant! I think this is ridiculous to stop seating for as long as 25-30 minutes. I received a text 8 minutes later but by that stage, I'd had already gone shopping because I was told 25-30 mins wait..... What a waste of my time. In this day and age, the changeover of shift should be seamless. Food was standard for hard rock cafe.
the memorabilia is cool but literally nothing is under 1000 calories, we just walked out.
Went to the hard Rock Cafe in Vegas on the weekend, the service was great food was good. the price was high but we are in Las Vegas on the strip so what can you expect. The atmosphere was good lots to look at and experiance in the Resturant. The washrooms very clean. I would highly recommend going to the Hard rock Cafe in Vegas if you have never been. They also hand out free mugs if you ask.
Dissapointed. Super cool memorabilia. Ok food, definitely over priced. Took forever to get food and even longer to get coffee and drinks that were made wrong.
First time being here and I can honestly say that was the best service I've ever had. The music and atmosphere was nice. The burgers my friend and I had were cooked well and the fries were great. The lemonade taste just like grandmas. Our waiter, Brandon, was great. Extremely entertaining and very attentive. I don't live in Memphis was only here for a concert but best believe if I come back I'm definitely making a stop.
Love hard rock cafe's and this is a another great place to eat in an iconic location.
We stopped by real quick before heading to a museum nearby. I guess we entered through the wrong side so they made us walk to the other entrance just to be taken all the way back where we started from. That made no sense at all but ok, I guess I would understand if the place was packed but it wasn't. We had a little issue with one of our dishes but it was fixed right away. Our waiter was very nice and helpful, Charlie was great. Apologized for our issue even though it wasn't his fault. He definitely gets 10 stars for service. The food wasn't bad, the jumbo combo had a little bit of everything. Turns out we got more food than we could finish for two of us lol and it was only appetizers.
Great food and friendly service.
I enjoyed the treat of my aunty kurtney here, great beer and service, most of all great ambience and the life size mannequin of stars with the original clothes of them on. :D
I only visited the store part. However, if you're there to buy touristy outfits, perfect or simply take pictures, perfect.
The restaurant is located in the heart of Hollywood where thousands of people come to visit the Walk of Fame, Chinese Theater and Wax Museum. Therefore most people who eat here are tourists and thus the long wait is understandable. At the end, the only thing matter is food is good and served by some excellent, hardworking people.
It was fun with a live band. Two floors to move around somewhat comfortably. But their souvenirs are overpriced, unfortunately.
Food was good, service was normal. Not a bad time, but nothing that stood out from the norm.
Place is nice the first waitress was really nice.
Very kind and cozy atmosphere
Really good burgers fries and Service and you gotta try the Hard Rock Hurricane.
Way over priced for what you get. I went here for some variety since I eat out for every meal. The taste was good, but not any better than the other local establishments that charge much less for the same thing.
Food is great, service is slow..
Good food and good music additions to let you see music history
Service was great. Food service was the worst. Every dish was wrong.
They took like an hour to bring our food. Plus at the end when it was time to pay they put extra stuff on our receipt they thought we weren't gonna check what we ordered trying to over charge ITS NOT GOOD! I was gonna pay with my card but instead I paid with cash I didnt want to take my risk. Very disappointed
This venue has it all! First off the location can't get any better as it is smack right in the middle of the action on the Las Vegas BLVD. The two large second floor and third floor patios give some of the best bird's eye views of ALL the action along the Las Vegas strip. Second the food is delicious and always evolving with the season. Lastly the music venue is intimate and every spot in the venue is a perfect view of the stage.
Jameson is a first rate Hard Rock Employee he has been stopping frequently to take care of us while we are preparing for a Live Auction and his service is the best. I can see why he has been here 20 years and am glad we have here taking care of our staff.
The food was good I had a large hamburger and it filled me up for the whole day
My opinion may not be note worthy but it's honest. I found it to be somewhat over rated. The atmosphere was nice; a nice place to meet, drink, and chill a bit. The menu selections were over priced and low on variety. The taste was somewhat bland, although it may have been my selections of chicken club and salmon, on the 2 occasions I 've been. The waitress service was lacking but the manager did stop at the table to check on our party. That being said, different places appeal to different people. Hope it's the experience you want it to be.
My husband and I started collecting Hard Rock shirts a couple of years ago. This location had a great selection of shirts and jackets. They also had super friendly staff and fast service.
Very nice store although smaller then some of the others that I have been to. Good selection of San Francisco themed Hard Rock souvenirs.
Moved to new location and like the old one better but food still rocks!!
Food was good everything else sucked
Delicious burgers & beers. In excellent cook service! Right in time before the Suns game. I recommend it too everyone local or visiting team!
Pretty disappointing. I had the pulled pork, it was in 5 large chunks and almost warm. Service was pretty bad lots of open tables took about 1/2 hour to be seated
My friend and I've eaten at many Hard Rock Cafe's and we both think this one is arguably the best! Big and clean, the server was very nice and attentive. Food was better here than at other Hard Rock's. Very happy and pleased.
Great food, good service
I love this place
Probably the worst hard Rock Cafe I've ever been to. The ribs were good, but that's about it. What was worse though was the service...When we first walked in, we had to stand there for a long time because nobody came to seat us and we were totally ignored even though we made eye contact with the waiters several times. Finally we just had to seat ourselves and wait to be given menus. After going as far as waving at waiters several times to indicate we needed service and being completely ignored again when they clearly seen me waving at them, I finally had to get up to get the menus myself. Took forever to get our drinks refilled and when it was time to finally get our check, again I had to walk up there to even get it and pay the bill. I had almost thought the food was free given how long I waited on that check and was about tempted to walk out lol. Anyways, I always leave the tips that I feel are fair and deserved. That's why on my first and last visit to this place, I left for the tip a much deserved big fat $0.
Service was great. Our server was outgoing and fun. I had the grilled chicken sandwich and requested it blackened. Very tasty.
Very long wait. Poor service. Food was just ok. Have had much better experience at other Hard Rock Cafes.
The food was outstanding! The staff was excellent! We had a great time!
This lorenzo hardrock made me i don't have no experience. Thank hardrock for teaching me.now am the best
A clean, beautiful and fantastic place to have some drinks before heading to Chase field to catch a game! All the staff were super courteous and accomodating. Luis and Dee behind the bar counter were awesome and great fun to talk to on a wide variety of subjects..haha! Will be making this a regular stop and will try the menu items next time. Thanks guys!
Great food, good service....in the heart of what is Beale St.
Awesome place to eat. Very enjoyable
They have little to no accommendations for people with allergy’s and dietary restrictions. For me myself, I am allergic to onions and apparently everything on their menu has onions down to the bbq sauce, the seasonings everything. When asked what I could order that doesn’t have any onions they said nothing and got upset when I said I was going to leave. If I can’t eat anything of course I’m not going to order. They were very rude and made several comments about how “difficult” I was being when I literally was not. Get better management, customer service, and menu items for all people.
Good prices for drinks and food. We'd normally avoid hard rocks in Europe because they are comparatively more expensive, but that isn't the case in the states.
We went last week, wait time wasn't too bad, about 30 mins which gave us time to see the Chinese Theatre right next door. Our waiter was friendly but forgot to bring one of us our plate for about 20 mins, so others at our table were waiting and waiting and our food got cold in the meantime and lost its greatness. :( Probably wouldn't visit again because of this, the waiter didn't offer anything in return for the rudeness and inconvenience and didn't seem terribly sorry.
Good place I cannot wait for ours to open a casino one
Best Experience on the last day of our trip!!
I ate here last night, 5/25/19, with a friend and we both got extremely sick. We both ate the same thing, chicken strips, and both have the same symptoms. I would recommend never eating here.
The food was not great. Onion rings, chicken nachos, steak fajitas: all flavorless. The veggies that come with the fajitas were drenched in soy sauce. The New York strip steak is served with a huge side of broccoli unless you upgrade to a pricey premium side. Skip this place altogether if you can, the place is difficult to get to and parking outside the garages is hard to find. If you are still keen though, no need to make a reservation as the place is mostly empty even on a Saturday.
Amazing, rockin as always, scrumptious sampler platter, delicious entrees, hard rock cafe rocks
It was a great atmosphere but, i was disappointed with what I ordered. The 2 side dishes Mashed potatoes and the Broccoli were COLD, the salmon was perfect how can 1 thing be perfect and they ruin the meal with cold sides. Our waiter did bring me fresh hot side dishes but, I was just about done with the Salmon. It wasn't the waiters fault . I can't say I wont go back the next time we are in Hollyweird but, it won't be anytime soon that I do know!
Lots of fun great service
We had the best waiter, sorry can't remember his name, but he told us he was Italian. All the staff was friendly.
Great food, love the iconic atmosphere.
Hard Rock Cafe from the San Francisco pier. The staff was great with us and we had a good evening. Thank you guys.
Great place to eat and hang out. Our waitress was really great and friendly. The food was really good and the atmosphere is really cool. It was pretty empty because a dust storm came through. The waitress helped us feel welcome and not rushed while we waited the storm out. My only critique is that the restrooms needed attention.
Food was good, customer service and drinks were okay.
Twisted pasta was fabulous and the salmon was cooked to perfection.
Fun Hard Rock Cafe location on the Las Vegas strip. It is down near MGM. I went with a group of 10. Our server was great and the food waa very good. Of course the music was great. All the memorabilia was cool. If you're looking for a relatively inexpensive meal while you're in Las Vegas I recommend the Hard Rock Cafe.
Food and atmosphere was great but there are NO lower calorie options... Even the salads are like 1000 calories. I asked for veggies instead of fries and got half a head of broccoli steamed whole. Overall a great place but not if you're on a diet.
Went above and beyond for my mothers 50th birthday. Awesome! Great food too
The Restaurant is amazing, it's a massive place but awesome too. Like any other Hard Rock the atmosphere is to die for, on the main street pretty convenient. The service was really good, friendly and familiar, the menu has a big selection of dishes even for the little ones, the smoothies were refreshing.
Classic Hard Rock. Good food, great service; only reasonably priced. Eaten at Hard Rock all over the world and always impressed with uniform high quality.
Amazing experience at Hard Rock in Memphis, Tennessee. We were quickly seated and greeted by our waiter. We had our drinks on the table within 5 minutes and our food within 20 minutes of ordering. The food was amazing and one meal turned into 3 small meals since the portions were so large -- definitely worth every penny. The walls and atmosphere was your typical Hard Rock Cafe vibe, yet this location had a huge touch of Memphis to it. My family and I had a great time and cannot wait to visit again.
Had a great Fathers Day Dinner
Great food and music.
Verry nice place to eat, surrounded by legendary items and the waitress was extra cool and polite
The atmosphere is fun and the staff is friendly but I was waiting for my lemonade for a while.
Really disappointed. Food and drinks were mediocre at best, no flavour, dry , and cold. Appy's took forever and came out moments before entrees. Pick up your game SF Hard Rock Cafe that was sad.
I don't recommend the hard rock for a large group over 5, the food is great when you actually get served with the rest of your family, half of us got served 20 minutes before the others,one family member didn't even get his food till we were paying the ticket. Its a nice atmosphere seening all the cool rock stuff just lacking servers and cook's
At first I wasn't really sure about this place but after trying their food I was pleasantly surprised, their burgers are amazing cooked perfect and you got to try their milkshakes, delicious
Amazing place to eat at!! First time here from Texas with four friends, we reserved seating online and were seated at our time! Staff was great , well attended and taken care of. The food was delicious. . Will make sure to come back when we visit again! Thank you Shane , Johan and the rest of the team!
When ever I'm down town on 16 the street I always stop in for a drink. Bartenders and great and good service provided!
Great food. Loved the burgers. Cool stuff from movie stars, all through the place. Great view of the strip. You can eat out on the patio.
Burger (1/2 pound) was excellent. A bit pricey at $16.
The waitress was ok and food was on par but bar service was terrible for a Friday afternoon not even half full. My food got here before the drinks .
Had a good time check out Timothy Leary's blotter acid by the bathroom upstairs
If i could give a zero i would. I know this review wont mean a hill of beans to them but it is what it is. If the food was average i wouldnt say anything. Its terrible. Chicken flatbread, burnt. Mac n cheese for 21.95, chicken cold n noddles undercooked. 3 hamburgers, all burnt. 3 orders of fries, they all tasted like they had been under a heat lamp for an hour. Fajitas were ok. Nachos.... just ok. Asked fof a craff beer and was directed to a place that in our servers words was not so corporate and had a good selection. He was right, there is a terrible selection here. To top it off our check was screwed up 3 times. My family is moving away from the corporate restaurant model for this very reason. Hi priced without the quality. They simply dont care. Mass produced food, nothing fresh, nobody cares. Glad to say ill br spending my dollars at local craft food and mom n pop restaurants.
Absolutely horrible! Corttney was the worst waitress we’ve ever had. We had been seated for 45 minutes before even getting a drink. The drinks came after our food came out. My order came out wrong and she argued with me about it before finally taking it to get it fixed. We asked for waters and never received them. Then, when everything was said and done, she charged us for an extra drink and side and expected us to pay for them! After again arguing with me she finally got her manager, but it was absolutely the worst dining experience!
I love how personable the staff is. They really make you feel like a rockstar here!
Beautiful place, amazing food. Bit pricey, but thats of course to be expected
We usually stop in for the great burgers! And great service from Shelley the bartender!! This place has me coming in at least twice a month! We prefer Shelley because she knows our drinks and knows us by first name. I love this place and I love the diversity and establishment!!!!
We were a little tight on time and it took shaking things up with the server to get on track. Manager took interest personally and helped get it together and made it work! I highly recommend Hard Rock Cafe! My Mom had the veggie burger - said it was the best veggie burger she had ever had. My burger was requested as medium and that is exactly right. GGGRRREEEAAAATTT!
I waited almost 20 minutes for a menu. At the end I had to ask for service. The lady at the bar took care of me well.
Good food and customer service
Service was good, but the food was not great, especially the ribs were tough and very hard to really enjoy! Ended up tossing half of it or not able to eat because so tough...
To bad there is not enough employees for all the guest! We waited 15 minutes with no attention so we left!
A little more expensive but love the food.
Nice to visit, if you want to buy the typical t-shirts.
Buffalo sliders are excellent.
Great service, food, drinks & atmosphere. Hard Rock never disappoints! The manager came over to make sure everything was good. It was excellent!
Okay so the food is overpriced and tastes pretty terrible. however, the staff and environment is great which is why I gave four stars
Expensive and very long wait. Food was great and staff were attentive.
Friendly, helpful staff and located in the centre of hoĺlywood boulevard are it's good points, value is not bad either. The chefs need to learn about seasoning though as the food is bland but plentiful.
So it was our first trip to New Orleans...decided to go to Hard Rock Cafe for dinner but oh boy wrong decision..food didn’t even come out after 40 mins ..whatever came was in very small portion..had to ask multiple times for the kids milk.. came in after my kid finished his meal.. what a shame..and the bill came to around 100 bucks for drinks and appetizers..never going again. How can I go when I remember leaving hungry after 40mins and paying almost 100 bucks..nope not me!
So far the worst Hard Rock cafe location we have been to. Although the servers are pleasant and nice, the quality of food is surprisingly poor. Everything we ordered, from their signature burger, nachos or macaroni and cheese didn't taste good. The food was barely warm when served, the fries with the burger were soggy.
Greatest place on earth. Professional service and very excellent service.. The entrees and prices are so worth it. Came out satisfied and full tummies
good food and beer selection
Sure it has a cool look but paying 20 bucks for a burger and not being able to hear anything really puts a damper on the mood. Not to mention the complete lack of good service. They obviously are aware that 80% of people who pass thorough won’t come back and they don’t seem to care...
Had a party of 6. Seated almost immediately and waitress came by moments later. Two hamburgers in the group were undercooked. Service could've been a little faster, but the establishment was busy. All in all, i would eat here again if I wanted an establishment that I was familiar with
Sat at the bar in a Thursday afternoon, not busy at all, took far too long to get a drink order in, then the bartender never came back to take the food order I was planning on getting. Manager was consulted, and didn't seem to give two cents, offered to take my order but no apology, which left me with no appetite. Avoid this place that relies on a well known franchise name but offers poor service.
Had a spectacular time at Hard Rock. Everybody was really great, a semi easy location for parking, and the best part....the food. Great experience and I would definitely go again! I highly recommend this Hard Rock Cafe.
Cauliflower burger!! Doesn't look as good as it taste but it was so surprising. I loved it. The staff were all really knowledgeable about the menu and drinks. Of course the place always looks amazing, no matter which hard rock you attend you always get the theme, the shimmer. Very clean, np complaints
The best thing about this place was definitely not the food. Our food was cold and our sampler platter was extremely overcooked. The manager was super nice about it tho. Won't be back for the food but maybe the memorabilia.
THE WAITER WAS EXCEPTIONAL (BRIAN), THE MANAGER CHECKED-IN TO SEE ALL WAS WELL, AND THE CHECK-OUT STAFF WERE FUN AND VERY HELPFUL WITH ADDITIONAL PURCHASES.
Food wasnt to order. Not good at all.
Not very busy when there are no events downtown, but if things are going on around the area, be prepared for a wait. No big deal- grab a drink at the bar and strike up a conversation with one of the awesome bartenders. Shelley will change your life with only her laughter. Burgers are on point, and that bruschetta... Oh Lord the bruschetta. Don't miss that one. Atmosphere- epic for any music lover. Music memorabilia is truly authentic, great variety of music played, and they very rarely will put sports on the tv. This is a different experience than a sports bar- and that's refreshing.
Meh. I didnt expect to be wowed by the food, but I didn't expect to hear Snoop Dog and Imagine Dragons at the Hard Rock either. Dont get me wrong, I like Snoop as much as the next guy, but if you pick a theme, stick with it or serve better food.
Helpful friendly staff... I purchased a hardrock brushed copper/gold zippo and a collared hardrock cafe shirt.
You will not be disappointed eating at this place! Great customer service, great music and the food is awesome!
We really enjoy this place. The food is pricey, but every time we've gone it's been a fun experience. We've never had bad service and we love the atmosphere. Would definitely recommend.
I had the jumbalaya special at the NOLA Hard Rock on 27 Jul 19. Literally some of the best food I've ever tasted. It was absolutely incredible. I couldn't believe it. I was so enthralled that I wanted to personally go back and thank the cook. Seriously. I definitely will be back. Thank you for the amazing experience!
Wonderful food . Great atmosphere. Great customer service
Big restaurant with a stage, ha good hard rock cafe , but there are better hard rock cafe out there
It's Hard Rock. Food was good...not great. But everything that you want at a Hard Rock is there. I will say that the staff are all incredible and made it a great night out.
Once you've been to one Hard Rock Cafe you know exactly what to expect at other locations. It's a cool place if you like to check out rock'n'roll memorabilia whilst grabbing a quick meal.
The food was good. The service was horrible. I had heard so much about this place. First time here. What a disappointment
Service was, adequate?
Nice familiar spot on Bourbon Street to take a load off and enjoy all the memorabilia. Great music playing in the background too. Not too loud and very laid back atmosphere. Don't pay attention to the calories listed on each menu item or you might just end up ordering water! Service was great and the food came pretty fast. Definitely recommend giving it a try.
Watched solo guitarist performing, she was great. Atmosphere was fun, food was good. I enjoyed my time there, kids liked their kid meals. We will go back!
Jad the ribs. A little dry, but good. Overall awesome atmosphere though!
Very bad tonight 2 hrs for food and food was cold. Bad service.
Always have to make a stop when we come across one, fun, loud atmosphere.
Amazing service! Madison was our server and she was great!! The manager, Shane was great aswell and made sure our experience was perfect!! We Will definitely be back!!
Service was not great but food was good.
Medium rare cheeseburger is garbo, chips are below decent
French tourists have come to the hard rock comics Vegas. the welcome is great with a very friendly staff. the burger with the salad caesars still delicious as well as the french fries. we recommend this place
Great atmosphere! Great local IPA!
The souvenir shop was good, but I can't rate the dining room because after a long wait, we gave up and left.
Our server was awesome! The food perfect!
The food tasted pretty standard here. Nothing to write home about. I decided to order the Smokehouse combo and it wasn't quite as good as I expected considering the name. The ribs didn't fall off the bone and the fries/pulled pork were just okay. I have just heard many good things about Hard Rock Cafe over the years and it didn't fully live up to the hype. Beale Street sure is beautiful though!
This is an essential restaurant on your visit to Hollywood and Los Angeles. Right in the heart of Hollywood with the pulsing beat of the area literally outside the front doors. Upon arrival and notification of our reservation, we were promptly seated a great table on a terrace with a great view of the entire restaurant. Our server was wonderful, the food was delicious, and the whole experience was awesome. Parking was easy to find in the parking garage. We will definitely be back. Highly recommended.
I am only giving this place two stars because our waiter was pretty good. The restaurant was completely empty on a Sunday evening and I quickly realized why once our food arrived..... The food was very bland as if it wasn't seasoned with anything at all! If they start seasoning their food and keep it fresh, they would probably do much better.
Hard Rock on Bourbon Street serves American dishes and a variety of bar choices. Attentive service, interesting Rock memorabilia, and merchandise in the Rock Shop complete the Hard Rock experience.
Great food, great service, great atmosphere. The location was perfect right off Bourbon Street. We could see all the madness from our seats.
Good foodm. Service was a little slow even for brunch when there was only a few tables. The collection is great.
Went a few weeks ago with my friend and her two kids. Our appetizer came out after all our dinner plates. So they comped the appetizer. I thought i was paying almost 35 bucks for my meal to be perfect and for my appetizer to come out when it should. We also waited 20 mins at the front door to be seated. Id say eat some where cheaper you get the same service here.
Nice show. Food was decent
Very good food. Fast service and great location.
Great atmosphere. Food was very good. I loved the memorabilia.
Had reservations for 12 ladies however they claim we didn't. We had to crowd around the bar to eat dinner. Food was subpar. Bartenders were the only plus. They were very accommodating & great personalities.
We reserved a table from opentable at 7 p.m and we came in a bit early, so we asked if we could have seating early and they led us to a booth. As we were getting our food the manager came out and tha led us for reserving a table, and was being super polite and just great costumer appeal. Honestly he treated us like adults instead of the kids we look like.so 10/10 We got good hot food, and the bbq sauce tasted a bit too much like Wistershire sauce.
This wasn't a very "Hard Rocky" Hard Rocky. I've been to many throughout the world and this one was pretty much just a restaurant with musical stuff on the walls. All the others were more like an experience.
If you are into the whole Hard Rock Cafe scene, it is probably worth it. Loud music, food is okay.
Menu was limited and my salad was warm, just wasn't what I expexted from them. And not well staffed for an event like this
The food was good as it was last time but the service today was poor. This time around I was seated at the bar.The server kept me waiting far too long with taking my order, getting me a side of ranch and bringing me the check. He did not check in on us once. I found myself waving him down because he just kept passing my table. On top of that a huge group of obnoxious college kids come to the bar table which is close to my table. There is about 12 of them and they are just standing all around my table chatting and shouting. Some were brushed up against me as well. I had a hard time understanding why they were not told anything when they were blocking off not only a walkway for me but other customers as well. Very disappointed with my visit today.
Nice friendly place to sit down and talk. Listen to some good music and dance if u want to. The salads and bar b q wings is what I get and it taste good to me. Thanks
Atmosphere is great. The wait staff was courteous and efficient. Food was great, had the chicken club definitely a meal. Great place to go in the middle of downtown near other venues.
Great place, Atmosphere, Food, Drink , waitress and Bartender were excellent
Not the best atmosphere for my taste. Food was typical for a Hard Rock, but I was never into Punk, which is what was on the videos. Not much memorabilia either.
They didn't have the size I needed. Such a big and famous shop should have every size in stock..
Very busey. Hard to get a table on busey days. Most days victim of its success. Not there fault
Love this place! The staff is always friendly, and they're down to rock out with you!
Great food and service.
Good food. Great atmosphere. Awesome waiter!
It had really good burgers and for a decent price
This location features unique decor=an amazing chandelier...must see!
I really didn't like this place the floor was so sticky and slippery I didn't eat. I really didn't like the food on the menu
Food and service were both good, although very crowded.
Burger was great service not so much.
Love this place. Fantastic service and the best food.
Server was amazing
What's not to love about Hard Rock,, I've been to them all over the world, this trip I got both my grandsons there 1st hard rock tshirts one of many I'm sure
Serves food late at night, waitress very helpful
Kendra and Kristen were awesome. Very attentive, smiling and we never had to look for our sever for drinks. Kristen was very knowledgeable and shared the history of Hard Rock from memory. I watched as she table touched and made her rounds. We will be back again!
My husband and I went to the Hard Rock in Anchorage, AK. It was disappointing. For two meals and one cup of coffee it cost over $50 and those were the cheaper meals. The serving size was extremely small and the fries really greasy. That will be my last time at a Hard Rock Cafe if that is standard.
From Monique to Sam and the crew everything was great the food never disappoints. The mgr even came by to laugh a sec with us while making his rounds. Loved it.
Great food. Great merchandise. You have to go to the Hard Rock Cafe whenever you’re in a city that has one. It’s a must. This one doesn’t disappoint.
When did they cheap out and butterfly their chicken and only serve half? No #30 of HRC garlic butter and no hot sauce on the bottom of the dish. This was the only bad meal I had in New Orleans. I have this dish all over the world as a go to comfort food. Disappointing. The host was awesome though.service was drop and go at lunchtime, heres your bill for your soupy meal. Managers response was nice but clearly just a response.
Really lovely place. Nice atmosphere. Nachos were nice and drinks were as expensive as youd expect in a place like that
Great live entertainment, great food, good service. The salmon was perfectly cooked.
Very friendly staff, if you have a birthday, they will get the whole restaurant to give you a shout out, delicious food, great souvenirs and memorabilia. Make a reservation thru Open Table to get a seat without having to wait.
Long wait for food and service was just OK. Food is as expected. I've been to many Hard Rock Cafe's and this was the worst experience.
Floor Staff was amazing! My burger was burned and my hot brownie desert had freeze burned ice cream no cherry, no chocolate sprinkles and no walnuts. Hard to flag someone down before my teenager ate a bunch and didn't care about it
Wonderful time! Food and service was excellent!
Th drinks were okay, the atmosphere was cool and the food was decent.
Hard Rock was the best place of all my vacations so far. Servers/service, food, drinks, memorabilia all of the above were the best experience ever. Never disappointed when at where regardless of the location.
I love the service and ambience. The food was excellent apart from the legendary burger
VERY corporate feeling place to eat. VERY tourist friendly, if that's what you're looking for. Vegetarians/Vegans beware, their menu is carnivore centered, although flexible......
Great food and a great happy hour deal. Great to have a few drinks to settle you into the Vegas madness
This visit was just ok. They need to pick up the pace a bit. Everything from A to Z was slow today.
The best buffalo wings q
The food is not good. They have a bad service even when the place is not packed.
Excellent location. Cool environment. Cool service. Awesome food.
Service disappointing. Menu limited. Won't go there again.
Great food. Amazing waitress, thanks for the Shinedown Kristen!
Great venue. Take my advice and call in a reservation. This place fills up very quick and you will be stuck waiting at the door.
I don't usually go to chains, but this was the best experience at a chain we've ever had. The manager was great! He showed my fiance a hidden Courtney Love guitar and it made her day! Thank you! Food and drink was good too!
Service sucks. People at the table walking to the bar as they were not being served. We sat at the bar but the service was too slow there as well. Finally got the drinks we ordered but food never came and we had to leave without eating. Not going back there.. lots of good places around here that have way better service than this place. And these people don’t seem to care about the service and give lame excuses like they forgot to put the food order in the system.
I enjoyed how my server made me feel welcome as I was traveling alone. I had a salad and a burger. But this old fashioned apple pie though!!! I had it the next day for.brunch and realized half way through that it had walnuts in it which I never like on my food. After eating this I'm including more walnuts and pecans in my diet. I know they are healthy so thanks hard rock for getting my year off to a good start!!
Ok place to eat. The food was good and service was good, I just expected a little more out of Hard Rock Cafe
Just another chain front. Everything was good. The benefit of being able to get food b4 the NOLA French Quarter opens 4 dinner.
Excellent food and service.
One star....wish it could be 0 It was crowded when we came in, no big surprise, but we had a reservation and still had to wait a bit. While we waited the kiddos look at the menu and got excited over the crafted, specialty milk shakes. Fast forward to being seated. After coming back with our drinks our server started to take our order....The kids started to order shakes and we were told they didn't have any specialty shakes..only chocolate, strawberry and vanilla...it didn't make sense to me since the specialty shakes are that with candy or other items added...but ok no milkshakes. I'm a vegan and was excited to see the impossible burger on the menu..guess what? They dont have it...since the menu , in general , is NOT vegan friendly at all, I ordered French fries and a salad. My son ordered a steak and green beans...except they didn't have green beans...I was very frustrated, but we managed to put in our order....the final straw was when the server left my nephew noticed that there was a huge wad of wet chewing gum under the table that had gotten stuck to his knee and smeared all over his pants. I asked to speak to a manager and told him we wanted our order canceled, he was slightly apologetic, but not really. We paid for our drinks and went to Dave and Busters on the 3rd floor. Better menu, service, atmosphere and prices.
Great food, good price, cool memorabilia to look at during the short wait for your food
Food was good. Can't wait to try the gold burger.
The service was prompt and consistent.
Bought a shirt for my daughter, horrible Quality..not what you expact from Hard Rock, the lady working there was unfriendly, I sent a complaint about the shirt quality to Hard Rock Cafe 4!!! weeks ago- no reply until today! Very Very disappointed!!! First picture shoes the same size shirt from Teneriffe, bought just 3 weeks before
Most intimate place to see a show. Great view of Strip. Biggest regret is missing Chris Cornell a few years ago here. This is one of our favorite bands All that Remains. Great picture of Phil
Great Burger and fries on a gluten free bun!
The Phoenix location is a bit quieter than most but that improves as the downtown area becomes busier. I had company in from out of town so we made the trip down in between lunch & dinner. There was a ballgame starting at 5pm and we wanted to make sure we were out of there before the crowds hit.
Hard Rock Cafe is known for the busy nightlife, Hollywood attracts even a more different type of crowd. The host last Saturday could have been more helpful But I don't think he cared to tho. Our server was nice but seemed a little distracted. But on a tastier note, one of the best things on the menu is the slider burgers they're very tasty, compliments to the chef! Lots of band/music memorabilia makes a edgy atmosphere
Not bad but a bit played out as a restaurant theme. Not trying to be rude. Just trying to be accurate. More for the middle-aged and older crowd who like really old music. But, if that's your thing, you'll probably love it...ONCE! The food is decent but the atmosphere is far from anything cozy... Especially on the weekends. Food quality is pretty good, though. But don't be surprised if you're told "we're out of that" or "that food item is on back order" (like the Impossible Burger) or "that's an old menu, we don't serve that anymore". But, hey! There's a gift shop! Because... Who doesn't want to buy clothes from a restaurant?
It's a must see location. If you have the opportunity to speak to papa smurf. You should. You will recognize him with no problem. He is informative and proud of his location.
Very good place. I loved it, I recommend it. It's very nice there
Google says they close at 10pm but I called at 9:25pm for dessert and was replied with "they are closed". Unsatisfied.
Nice atmosphere but they seem to be having some staffing issues right now.
The food is good. Pricey, but good. The drinks are also delicious
Service while not busy was terrible. Waited 30 minutes after seating to place a drink order. Terrible place. Will not be back
After Universal, we all agreed on Hard Rock for dinner and did not regret it. We ate here, and it was very good. The service was great, and the food was as well. I ordered fajitas and they were outstanding. Ambiance was good of course too. Overall great place definitely recommend.
Great food and atmosphere! Had a great breakfast with live music.
Great service, food, Guinness.
Typical Hard Rock Cafe. Loud musuc and conversations. Wait time for a table on a WEDNESDAY night at 6:30 was an hour. We went to Court of the Two Sisters instead....wait time was 30 minutes, but were seated in 5 minutes. Go figure.
Had a quick bite at the bar. Food was really quick.
Wonderful food perfect customer service good drinks kinda pricey but worth it
Hard Rock is always worth checking out. The food is always good, entertainment is always there. The atmosphere is one you cannot get anywhere else! They are busy at times but the wait is worth it, and the gift shop is a good place to browse through anytime!
Strong drink... Some kind of Moscow Mule.. Yummy tho!!!
I came here for an event a few years ago in their private room in the back. There wasn't enough food for the entire group, which was kind of sad. The sound system was wonkey. But the decor is great. I came back for a gift for someone. While I won't ever make a special trip, this is close to Canal on Bourbon, and it is very clean.
Gee, where do I start? The service was slow. I asked for ketchup for my fries three times and didn't get it until I was almost finished with my food. The sweet tea I ordered was not sweet at all. There was no sugar at the table, so the waitress brought me some sugar packets. It was raw cane sugar, which is thick and chunky and doesn't dissolve in cold tea. The other person in my party upgraded his fries to beer cheese fries. He was served regular fries and had to send it back. When he finally got the beer cheese fries, it was melted Velveeta cheese with bacon sprinkled on top. Overall, the service was slow and we weren't impressed with the food. This place used to be great. What happened?
I love this place. I just can't wait until the Constitution outside is complete
Food is okay for the convenience and wasn't too busy
This is a great location on Bourbon St! The staff is friendly and fun....enjoyed the dining and drinks experience and the music was the best!
Really good food. Service sucked. We could never get our sever. Bang shrimp was good but sauce was only on a few of them. Rushed. We pay to be there for the experience, Take your time with the food please.
This is one of my favorite places to get a drink
Superb food served in an immaculate surroundings, super friendly staff, not a huge choice from the menu but quality food in a clean environment.
Came here for a hypnotist show, enjoyed my time.
Good Food. Live music, which is nice if you don't plan on talking. Had a nice mother's day present for each of the mother's. Good location for shopping and walking along 16th street.
I'm black. I had a VERY racist experience at this establishment. Throughout my time I insisted the staff pronounce my homeland name of "Klognck" with is done by making a powerful click with your tongue. They outright refused me, when I asked it if it was due to my race, they had the audacity to tell me I was white! Their bathrooms were also racist as the mirrors showed me myself as a white man. I've been pale all my life but I am black!!
Food was great! And the staff were nice and kind.
Good place. Fun
Food was good .Our server Elvis was amazing. Very very friendly and happy thank you so much ☺️.
This Hard Rock location hosted brunch for my Family Reunion. There were 70 people in attendance! They knocked it out the park. The service was phenomenal, the food was spot on, and we had a private area all to ourselves! I highly recommend this location for your New Orleans events.
I love to visit the hard rock Las Vegas great staff great food and of course I always leave and a T-shirt
Bad service, you can't choose a table, people around tired and unfriendly, not recommended
What an incredible place. Got to ask for Igor, he is the best.
Very bad sevice not enough servers
We have 300 fans from all over the world expecting Hard Rock cafe to play Michael Jackson songs on the tenth anniversary of this death and they said no because of the documentary despite having his hat at the door. He is played elsewhere.
The food was beyond terrible and the menu isnt even clear. It's quite a shame. They desperately need a chef who knows how to prepare food. Not only is the menu extremely limited, but the food is awful!
Our waiter was amazing, the atmosphere was welcoming, the food was yummy, and the music was great!
Always a fun local spot to take out of state company. Food was good so was service. Can’t wait till more out of towners come to visit to show off our Hard Rock.
Our waitress took really good care of us which is the only reason why this review isn't one star. If you book through Expedia for the acoustic menu reservation and priority seating, this is the menu you get. My husband was disappointed so we ended up wasting our pass and ordering from the regular menu. We didn't need priority seating anyway at 2pm on a Sunday, it wasn't very busy. My burger was greasy & my husbands pulled pork burger was very dry. The nachos (appetizer) however is huge and very delicious. It had picked onions to die for. I would probably return, if only for the nachos.
Fun drinks, really cool memorabilia! Staff not very friendly, make you feel like you're bothering them, but still cool place to check out!!!?
Decent burgers, fries were good. Exciting atmosphere. Drinks were good. Absolute Mule was tastey. Staff was quick and attentive even when busy.
Great restaurant and nice bar area far inside. Food is always good and plates are warm and big. Well located at the famous Pier39 gates. It can be difficult to accommodate even small groups, should definitely book in advance. Some seats can get cold around the entrance. Staff is alright but this location is well managed.
Excellent salads! Cool artifacts!
Best gumbo I ever had! Great staff from the manager all the way down. Our waitress, Pamela was 1st rate a
May 18, 2019 we celebrated our daughter's graduation. We called ahead to let them know we would have a party of 11 at 6:00 coming. We arrived 20 minutes early and we were seated right away. It was 10 minutes before we were greeted and asked for our drink order. We informed the waitress we would have four seperate tickets, then identified who would be on each ticket. Our drinks and appetisers came out. Then it was another 15 minutes before we were asked for our order. Again we clarified who would be on each ticket. It took 10 more minutes to get drink refills. We waited for 40 to 45 minutes for our food. At one point I asked what was taking so long. No more refills were offered or given. I was told she would check on it, but she didn't come back. In the meantime, to other large parties came in and were served, paid and left. Our food finally came out. My fish was not cooked all the way, my husbands order was wrong, and still no refills. I went to get the manager. While she was polite and offered to remake the food and correct the mistake, we just did not have the time. She did not come back to the table either. To make matters worse, the tickets were wrung up wrong and two people ended up paying for things they did not order. My meal was taken off but my husbands was put on a different bill. The appitisers we ordered were split onto the other two bills, not ours. The whole thing was horrible. We will not recommend this place to anyone, and highly suggest people who go there make sure the food is cooked properly.
Food at this Hard Rock is typical of many others within the chain. Each meal I had the food was pretty tasty and the servers were extremely friendly and helpful. The drink menu is pretty good and they have many beers to choose from. Typically, they have unique cocktails for you to choose from. There's practically no parking at the location so be prepared to walk a distance. The restaurant gets quite crowded during baseball games so get there early or be prepared to wait.
Great location, semi- busy, friendly staff, slow on the refills.
Remember BB and Loius Amstrong. This is the place you can experience where the blues music origenal growth after you visit the graceland of Elvis Presly in Memphis.
Kind staff, nice mood, and good food!
Slow service and the food wasn't the best
We ate here last week. We all came from a Lacrosse tournament. And my crew and I were craving a tasty burger! We have ate here last year. So we came here again. We all had the “Legendary Burger”, oh boy it was good. I ordered my fries with no season or salt, which came out like that. Best place to get a burger. Love the rock n roll vibe & kick back atmosphere. We didn’t know where to park, we end up parking @Top Golf & made our way into the MGM casino and got here. I’m not too familiar with parking. But it was worth the walk.
Nice dinner in the area
1st time I ever did Paint Night and enjoyed the environment and company didn't have time for food. I was late and had to play catch up. But the Service....was great! I will definitely go back to try the food.
First Con and First time at Hard Rock! Absolutely amazing! Thank to the staff and thank you to the people that attended this amazing event!
It has been years since I have been to a Hard Rock Cafe. It had a fun atmosphere. The burger was actually pretty good. Bacon cheese burger. Service was great.
Great service. My server, I forgot her name sorry, was very courteous and professional. She knew the menu very well and was able to recommend stuff that we might like. I ordered the twisted mac-n-cheese with grilled chicken and it was very tasty.
I typically avoid chain restaurants however I had family visiting from out of town who wanted to check out the Hard Rock. I made a reservation online for 8:30 anticipating a Saturday night to be busy; surprisingly when we arrived the restaurant was almost completely empty which seemed odd. We were seated right away which was great, however our server was extremely slow, did not have knowledge of the menu and the bar took about 15mins to get our drinks (there were only 6 people sitting at the bar). About another 20 minutes pass and our server comes or to say “I’m sorry the kitchen made your food wrong, do you want to take the dish or have them remake it?”, the member of our party said to remake the dish to which the server asked again “really are you sure?” Said with a very disgusted tone so we had to reiterate that yes we wanted the correct dish made...the server walked back to the kitchen and brought out the other two dishes we had ordered, the strip steak and Mac cheese. The steak was burnt and nearly impossible to cut (was ordered medium rare), and the Mac was undercooked and had chunky fake cheese powder lobbed in. The third dish the buffalo sliders (that had been remade) finally came out and since the steak was so poor I decided to not eat the dish. The server again scoffed and said what’s wrong now? Do you need this remade too? So I stated that no I didn’t want a new one and for her to just take it away and would eat somewhere else. Additionally I went to use the restroom and there were approximately 8 servers hanging out upstairs complaining that it was going to be another slow night which doesn’t say much for the team culture. Two of the dishes were comped as a gesture however no manager visited the table and the overall experience was honestly what I expected - poor quality food, service, attitude, and environment.
The service and the music was good, the food...not so good. I had the eggs Benedict for breakfast. The hollandaise sauce was excellent. The eggs we're cooked perfect. The ham and the muffins we're tough, chewy and rubbery. It came with a very small helping of fried potatoes. They were so tough and chewy, I could bearly eat them. Honestly they tasted like yesterday's. They couldn't possibly be fresh. I will not eat here again.
This place was amazing. Our server, Lee, was very hospitable and was great with what to get in order to save that extra buck. The food was superb and even looked great! Would recommend if in the 16th Street Mall but looking for a good bite that's not cheap food.
Complete Rock 'n Roll experience! Memorabilia, great food, great music... definitely should stop in!
The building looks great as expected. Some of the price are a bit expensive for Memphis but people from larger cites would think the prices are normal or possibly cheaper. Unfortunately, we had the "new" server. I ordered a draft beer. He said none of the draft was working so he brought a bottle. Later a person checking on our experience said only one draft out of all of them wasn't working. I asked for water with lemon. I got water no lemon. He brought the bill but didn't give us a pen to pay the bill. In other words, he wasn't trained enough to be on his own or this isn't the right job for him. Overall we enjoyed our visit, but training is crucial since this was our first visit since thet moved into the new build 4-6 years ago.
Prior to the Segar concert we made a reservation at the Hard Rick Cafe. We arrived on t8ne and were promptly seated by a friendly hostess. Our server was soon at out table and took our drink order. Although the place was “packed” our server was attentive and engaging. Our entrees arrived in a reasonable time and were prepared as we anticipated. We sat at the outside area and that was OK as the weather was moderate. No major issues and the experience met our expectations.
Excellent.Amazing so mutch history.spent six hours their.didnt get to see the hotel.so mutch to do.thoroughly enjoyed it.trip not to be missed.
Great place. Decent prices. They make a good steak. Small portions for the sides tho. Kinda weird that they give you small amounts on the sides
Good food and good service thank you..
Tasty food, friendly service, good crowd.
Great server and of course, memorabilia realized to the area was nice.
Good food fast
The food was delicious! The only reason I didnt give it 5 stars was the service. It was almost empty when we went to eat, yet our server didnt come take our order for 20 minutes. And never mind getting a refill! He was more concerned with chatting up a friend than us. When we were finished, it took forever to get our check as well!
Perfect place to eat and enjoy with friends..... Very good service
Good service
Great Food and service at the bar.
It was expensive but it worth it for the food we got. It has a great view from the top
The food is decent but the service was excellent. Our waiter was Chuck Norris ...that's his real name and he was fantastic! The resturant is covered in memorabilia and a great deal of it is from Hard Rock bands like White Snake, Metalica, and other note worthy musicians. You can get up and wander while you wait on the food. The food is on the same level as most chain resturants....nothing mind altering good...nothing horrible. If you are bring a tourist, go here and embrace Hollywood.
This was my first time visiting here and it was great! Our waitress was so sweet and nice. She was attentive and helped decide what to try off the menu. She also was helpful with picking drinks. The bartender made our drinks very well, and they were very good in flavor. Our food also tasted good. I will definitely be returning.
Slow service, but nice and clean. Of course, it's pricey, but the food is good.
Service so bad that I never even recieved my meal. There is only 1 photo of the food I ate, because that's the only food I received. I have no doubt that this place is capable of being a good restaurant. The menu looked ok, mostly burgers and drinks that force you to buy a commerative cup. We waited a few minutes, sat down and waited for a few minutes to meet our waitress. We were pretty excited as it looked like a good place for a solid burger and the wait was minimal for being in the heart of Hollywood. I was a little concerned after seeing the kitchen staff, they had an open kitchen that's viewable to the guests, was throwing food at each other and playing around in the kitchen. Once we ordered I was told they were changing kegs for the beer I ordered so I ended up waiting about 15 minutes for my beer. Once it came out, it was half foam. The waitress assured me they would come out and top it off, which seemed odd. Why serve that? Halfway through my beer, I had to ask about getting the rest of my beer so they whisked away my beer and it came back full. Ok, so it took 20 minutes for a beer, not a great start. We get our appetizer, which wasn't anything special, and they didn't give usnplates or anything with it, then I await our waitress to order another beer, hoping Id I order it early enough I can have it faster than last time. We have to flag her down because she won't look at us as she walks by our table and I'm finally able to order another drink. My drink comes and then our food arrives. First off, the kids meal is a sloppy slice of cheese pizza thrown on a plate from what looked like was across the room and 3 bite size chunks of pineapple in a stainless steel cup. My wife's burger looked ok, but mine was not what I ordered. I tried the side dish I ordered, Mac and cheese, and it was ice cold. I've never sent anything back in my life at a restaurant, but this was noticably old and room temperature. The food and drinks are delivered by random staff throughout so we don't get asked if everything looks alright, or if we need anything. It just gets dropped off. So, now I have the wrong food and I haven't seen my waitress in 15 minutes. I flag down what looked like the manager and asked him what was on the local burger, which is what i ordered, and he assures me that what I was given. I had to pull apart the burger to show that what he said was on it wasn't there. He realizes I'm right and he takes back the food apologizing. I'm told my burger is coming right out a few different times, but after another 15 minutes, my good is still nowhere to be found and my kid and wife have been done with their meal for a few minutes now. We've now been at the restaurant almost an hour and a half and decide to just cut our losses. I flag the manager down and let him know we just want to pay and leave. He apologizes a lot and takes care of everything except the beers I had. Another rmanager comes out and apologizes, which was nice, but we were ready to go so we decline anything they offer. Eventually, I'm given a free pint glass and we leave. The management crew did good at reacting to the problems, but the service we received might be the worst ever. My daughter loves her pizza, but my wife wasn't impressed with her food. Ever the appetizer wasn't anything special. All in all, the place has some serious work to do on basic customer care. I'm sure it was a newer waitress, as she seemed lost the entire time, but the experience was still really bad. There is no other way to put it. The management team reacted well, but by that point we were too frustrated to have anything fixed. We just wanted to leave. So I informed the manager how badly the service was by the waitress and we left. Like I said, I'm sure this place is capable of being a solid spot for dinner, but in this particular instance, it ruined our family day out. All bad.
It’s definitely located in a great atmosphere. We sat outside on the rooftop. The server which attended us Saturday morning (Sept 29) was absolute trash. Two of my friends had hair in their food. We were missing cutlery and basic ingredients. Not worth your money.
Small, slow, ok food. If your a hard rock fan and you do all that, you might appreciate it more. Not terrible, but i can think of 100 better places in Anchorage to eat at.
Hard Rock Cafe: Server was great Hosts did get us in when super busy on short notice on a Saturday night and they were pleasant and polite Drinks were great and on point, food good too I had bbq burger and fries which were seasoned and amazing and husband had pulled pork which was really good he said had apples and coleslaw which made it lighter
Very slow service. Long time to get food and even longer to get the correct bill. We had a party of 6 and everyone of us wished we had went elsewhere.
The food here is amazing! The chefs really know what they are doing. The employees are friendly and make it a real experience! Music is always playing and you never know what will play. Can get busy, but it's worth the wait!
Great venue with a good atmosphere really good music and food Manni our server was really and attentive and made us feel welcome
Food was amazing especially gold burger
Food was overpriced and it was SLOW! More details per request from owner. Family of 4 after Suns game on 3/21/19. Not too many people eating there. It seemed way under staffed even for the small crowd. It took a really long time for our order to be taken, and then a really, really, long time to get our food.
Great hurricane and great staff
Dawn was the best! The live music, food, great service! Next time I come to Vegas I’ll definitely be back!
We didn't eat there, only walked through to the shop, but it had a great vibe and wonderful smells coming out of the kitchen.
The food was awesome, definitely up to hard rock cafe quality and a good location despite it's smaller size. I had the twisted mac and cheese - a personal favourite - and my husband had the pulled pork and we both thought our food was to die for. Our waitress was great and I don't recall any one in my party having a complaint in that area. We also picked up a couple souvenirs that I'm quite fond of (they have some decent merchandise if that's something you may be interested in) and the people who worked in the little store were really helpful as well. I will definitely return the next time I come back for a vacation : )
Working there is absolutely great. Great management, awesome coworkers and the kitchen staff makes sure the food comes out impeccable. I never frequented this location but would have if I would have known the burgers are always juicy and the nachos are phenomenal. Now that I work there I can appreciate how amazing this establishment is. Not just for the ambiance, which is true to hard rock standards, because the food is truly worth it. If you are in the quarter stop by and try the local legendary burger, listen to some jams, and leave smiling. U won't be disappointed.
Not bad restaurant to eat if you’re in hurry.
Great service and the shrimp appetizer was the bomb
Had the best grilled chicken sandwich and mango pineapple drink!!! Service was great..sat at the bar...food steaming hot!
Food was good. Waiter was attentive. Music too loud...had to shout at times to be heard.
Not what I expected. Went there for lunch waited about 30 more minutes for order to be taken and another 40 minutes for the food. Did not get to eat my food due to only 90 minutes for lunch. I can only guess that the food was good because I did not eat my sandwich until later that evening. We did however return a plate of food to the kitchen sue to the stake being bloody when it was requested to be cooked well done. Overall experience left a lot to be desired
Nice table with view onto the strip, best nachos in town - Rest @HRC as it is! Nice stay with good music! (Outside table on the balcony direct to the strip available!)
Very slow and disorganized service. Forgot orders, had to ask multiple times for the same simple things like, a spoon, catsup, dressings and left one order out completely. Will never visit again. Just chain food selection. Visit one of the small restaurants down the street. Took over 30 min just to get a bill
Jordan was awesome!! Answers all of my questions concerning the memorabilia within the building!! Great staff here!
We had a very friendly and awesome waitress. The food also went beyond my expectation as well. I was expecting typical tourist trap bar food, let my hamburger was excellent!
This is a great location for a Hard Rock Cafe amongst the other Hollywood tourist attractions. A must stop for Hard Rock Csfe memorabilia collectors.
Our server was awesome (Good luck in Vegas Heather!!!
The food was awesome. And the service first rate.
Excellent food, Excellent service!
I was here for a concert / silent auction / fundraiser. It was a nice venue. Very classy, great staff. Highly recommended.
ID for a 25 year old is a passport only and a driving licence is not accepted!!
Food was great, atmosphere was great and service was great!!! Loved it and love my Hurricane glass for $15.99!!!
Food is good, decor and ambience are fun.
Slowest service I ever had
my wife and kids Andi went down to the rest on pride Sunday it wasnt packed but busy .the food was terrible . buth salads where warm and the chicken was cold .never will go back .Bret Christian
Love this place bc my place of employment. Started with the company back in 2017 in Atlanta Hard Rock then Moved to Cali n transfer to Unverivsal Hollywood now working the Cafe on Hollywood Blvd..
Great place to eat. Try to eat at a Hard Rock in every city I can.
Everything about this place lives up to the hype, except for the food. The menu is trendy, but the dishes we tried really didn't impress. Also, they got some of their music trivia wrong, which in my book is really unforgivable. The shop is great, though, and we got some awesome Xmas gifts.
Had to send a drink back. Food was slow but did taste good. Definitely room for improvement.
Fun place .. Great drinks!!!
Had a great time at the talent competion they held here.
It was ok service was good food not that great.
Been to a lot of Hard Rock Cafes... used to be the pig sandwich that would have "local flavor" now its a burger called Legendary... except Anchorage no longer has a "local legendary" burger... would have gone elsewhere had i known...
Horrible service, I ordered a NY strip steak, my wife ordered shrimp fajitas. Got a drink and waited on are food. Are drinks were gone, and we waited and waited. Finally our food came, we had no silverware. Took 10 minutes to get silverware. Ordered my steak medium, got it well done. Refused to eat it, my wife's meal came with only half of what she was supposed to get. We got up, saw the manager. He said he would buy our dinner and re do it. We left and ate down the street
I didn't exactly get what the theme was, but there was so much memorabilia my head was spinning. I loved the music quotes and the wait staff was friendly. I had the legendary burger which was great as well. If I had more time to explore I would have gone to the dining room with a bunch of signed guitars.
Attended an event upstairs for an evening. The little buffet was pretty good variety, and a the upstairs is a great place to have your small functions or get togethers at
Babs never came! We were seated but never got a drink order or a hello from her. Has she been found since then? It was 9-6-19 around 7pm
Service & staff are phenomenal!! Food was great too! Thank you for the awesome experience!!!!
We (my wife and her parents) went to celebrate my wife's birthday. We were greeted downstairs right away and were told that there would be someone waiting for us upstairs. When we got upstairs there was nobody there except a few diners. We waited a bit, then decided to set ourselves. I walked around to try and find some of the waitstaff. The only person I found was the busboy who in turn alerted a waitress. She then waited on the table next to us (being very rude to them) and totally ignored us. We sat there for 20 minutes and decided to leave. I've been to Hard Rock Cafes all over the world from Amsterdam to Tokyo and this was by far the worst experience I've ever had in any restaurant period.
Best service I got while in Vegas. Great music, amazingly good food, super friendly staff. Even a manager just passed by and started a conversation with us only to end up setting up some of our favorite music in the queue.
Excellent. Great food. Great prices
Local Legendary Burger was amazing
The atmosphere is great, the prices are reasonable, especially considering it's Vegas. I had the bacon BBQ burger which was great, my wife had the steak salad. The only complaint I can make is that the vinigarette seemed to be just refined garlic. Thankfully we ordered it on the side or it may have spoiled the salad.
Me and my friends got a chance to visit the Hard Rock Cafe in New Orleans and I must say it was a way better experience then the others we visited across the country.... Food was great and service was incredible...... The Young lady Naishl that works in the Rock Shop was amazing and very helpful in picking out items for us with her cute little southern accent thanks chic
Great place and great food. This made #30 hard rock visit for us. Victor and Brian took great care of us
What a great ambience and very smiling and hospitable staff to select the kind of food to enjoy. Fast service excellent food and drinks. Portions are very big and of not ordered carefully, lits of wastage ocuurs, which we noticed on all the tables around us. Best for great food drinks and ambience.
Fries were all wayyyyyy over cooked. Over $100 for three adults and one kid also waited over 30min for our purchased glassware
The staff has great energy with each other. Great location and decoration!
Hard Rock Cafe is known for the busy nightlife, Hollywood attracts even a more different type of crowd. The host last Saturday could have been more helpful But I don't think he cared to tho. Our server was nice but seemed a little distracted. But on a tastier note, one of the best things on the menu is the slider burgers they're very tasty, compliments to the chef! Lots of band/music memorabilia makes a edgy atmosphere
Ambience was good. Food was decent
AMAZING. Really good service and delicious, great quality food. The manager was also very friendly and came over to welcome us as we arrived. Would definitely recommend!
This place is always a treat. Great atmosphere. Better food. Hard Rock, to me, is notorious for their burgers. Lots of interesting recipes to choose from. It's a very, 80s/90s vibe, but there are a few new artist in the mix as well. One of the most enjoyable restaurants outside of it's cuisine. A must see in any city!
Baby back ribs were very good. Literally fell off the bone. I had to use a fork. Service was excellent.
Great service and atmosphere. The local burger was good.
It's a hard rock... staff was great though. We had the sweetest waitress with a southern accent! -Jessica! Thanks Jessica!!
Typical Hard Rock atmosphere!
Awesome!! Great food!! And you can meet people from all over the world here!! I walk here from my condo in 2 minutes!! Great staff
Great atmosphere and run of the mill food for the money. Server was good and friendly
The food here is the best! The drinks are presented beautifully.
Burgers were undercooked and overpriced. Service was mediocre.
Good overpriced food, our waitress was odd and awkward, only played rap music which was also weird. Never have to wait when we come.
Of all the hard rock we been too this one has been the worst. Food was cold n beer for ever
Service and Location are both Excellent
Waiter was great but the food took way too long. We had 4 orders of ceasar salad, Mac n cheese and 1 burger and it took almost 30 mins for the food. Their menu is very limited and they didn't even have a lunch menu during lunch.
As one might expect, it's very busy and crowded. Food was good and it was nice to order a drink and choose to buy the glass. I wouldn't say it's a must see, but rather, if you're there, it's a decent option.
Stopped by the gift shop and the sales girl was so much fun they're lucky to have such a great person in that area
I loved my golden Hamburguer! Amazing place!
Super food and drinks from a great team at Hard Rock in San Francisco. Shop staff were awesome as well.
Had the place to ourselves in the morning. Great friendly staff, good quality and nice sized meals. Live music was a bonus.
Good food and beverages. Awesome decor. However our waiter Carissa gets a 1 star. Was not the most pleasant service.
It was my first time here and our waiters name was Vlad He totally suggested great menu options! And gave us a free ice cream! Totally coming back here again superb custumer service! (:
The food was excellent but the waitress was pushy. I ordered a mango drink and saw on the menu that you could buy a specialty glass. I asked the waitress the price and she pointed to the price of the menu. Then I told her cute glass but no thank you. She brought my drink in the specialty glass anyway. I told her I was not purchasing one and she just smiled. Then when she brought the ticket she charges me for the glass. After I told her I wasn't paying for it she got an attitude and took it off the bill. I still left her a tip because she did do her job well and I respect her hard work. I don't respect her trying to charge me for a glass I did not want. The restaurant was clean and the environment was amazing. I do recommend this place to anyone visiting or living in Memphis but watch your bill.
Fun expressions and staff treat you well! They had good knowledge about the beer and the menu. The lighting and cleanliness was solid and lots of smiles throughout!! Good times
Very good food and service
Atmosphere was great, food was good. Server was great "but " $22 for a burger and fries with an ice tea. Crazy! The atomic burger was no better than your local $10 burger. I won't be back.
The staff are very friendly and welcoming. A great place to shop and eat.
Good food and environment, but way too expensive.
Stopped in with my roommate on his first visit to Las Vegas. This is an iconic place on the south Las Vegas Strip with views of the Park MGM and New York New York. Lauren was an amazing server. She's knowledgeable about the menu, made great suggestions on drinks, and didn't miss a beat on the service. She made a good meal great just with her smile and style. I had to make a point to speak with Kimberly, the assistant GM to share why we really were so happy with the food and the service. The Legendary Burger was exactly that and my grilled chicken sandwich hit the spot. Neither the kitchen nor Lauren had a problem with a couple of custom substitutions on my sandwich. The Purple Haze cocktail was a bit sweet for my taste, but we both loved the Southern Rock.
Fantastic food, great location and great customer service!
It was good. Got a huge free dessert because food was running late. Good food
Great atmosphere service and food!!! Must ask for Jules as your server she is awesome!!!! Best server I've had in a long time! Great for kids and families. highly recommend the Nachos as a starter... Delicious!!
Very friendly staff. My fajitas were delicious
Great place to stop in and beat the Arizona heat. Food was good, staff was friendly. Drinks could've been a bit stronger for the price but weren't bad.
Great place to have drinks and a good food. That place is well maintained and also big enough to contain a lot of people. Right on the walk of fame strip. To park you'll have to get to the mall into the underground parking, no choice. I fund few interesting guitar there to.. enjoy your trip and relax
They took good care of us there. Than km you for making our night wonderful
Food was good hospitality was good our server Hannah was amazing, kind ,and sweet but i must add very very pretty as well.
I've always made it a point to eat at the Hard Rock Cafe when I visit a new city. This one had a nice atmosphere, but like many others recently the food quality is lacking. The french fries were hard and the cold slaw was under dressed. Our waitress had to be flagged down every time we needed anything because she was always checking on her big table, neglecting ours.
Saw Mr Whitekeys AGAIN. Great as always. So busy. Wait staff working hard but falling behind.
For the comedy show: seating ran out pretty quickly and setvice was kind of slow, but the bartender apologized so I appreciated that. I could tell he was busy and tryna keep up. I can't wait for the next comedy show
Service was great and food was good. This was definitely a better experience since the last time I was here a couple of years ago
Super easy to reserve a table. Great Hard Rock Cafe experience and service! Will come again next time in San Francisco.
Food okay. Service great.
I love this place. Every Vegas visit I stop and eat here. Staff is friendly, food is always great, and of course Vegas stuff to look at on the walls. Indoor and outdoor seating. Plus a nice wrap around bar!
Fun atmosphere. Sat at the bar for drinks, they were tasty! Bartender was personable & fun!
Ordered southwest spring rolls & fries. Fries were very good. Southwest spring rolls have pretty good flavor. They're a little one note but they were spicy, which was what I was looking for. The big issues were the spring rolls were not cooked all the way through so the inside of the wonton was doughy. Also they serve the spring rolls on a bed of lettuce so several got mushy on the bottom. Staff was pretty friendly. Not necessarily the speediest bunch. Not great. Not bad.
Great food, wonderful atmosphere, service is lacking at times but over all not bad.
Enjoyed our Food. But, Server went missing on several occasions.
My most recent complaint is we were seat for lunch and no one had some to talk or get our drink order for 15 minutes. A waitress walked by slammed 1 water at the the end of our table eventhough there were 2 of us and talked away. We thought maybe she's be back with another and waited a few more minutes. Nothing. We got up and left.
Nice location. Food was good.
Good food. Good memorabilia
Over rated... service was slow an food was mediocre.
Great cheeseburger, fries, and a Guiness. Good decor.
It was nice. Definitely compared to the one in Atlanta
It was good. Food came quick
Loved this place! I ordered the French toast and it was wonderful. Friendly helpful employees. Loved the memorabilia!
I've been to Hard Rock locations all over the world - coast to coast in the USA, several countries in Europe, etc. I'm a fan of the brand. Consistently good food, service & a fun atmosphere surrounded by some great rock & roll memories. The Phoenix location was no exception. On my first visit to any Hard Rock location, I tend to stick with one of two dishes. This time, it was the Twisted Mac, Chicken & Cheese. I was surprised by how spicy it was compared to how I've had it at other locations, but it was still great. Of course there's a store, so stop by after you eat & take a look at the t-shirts, drum sticks, pins & other souvenirs. Lots to choose from!
Would be 5 stars if they had better bourbon.
I love hard rock cafe.
Delicious food, good drinks, great live music! Great service!
The Cowboy steak was so much more than I expected! Meaning more awesome than I anticipated. The veggies had obviously been cooked a while before serving and with such a high volume restaurant on the Las Vegas Strip, I totally understand, but fresh broccoli and mashed potatoes should kind of taste fresh. However BRAVO on ambiance, staff, amazing steaks and drinks! 5 stars.
Fun in every city! The one in New Orleans has some great local cocktails and a drum set to post with pictures
Great food. They are very nice to everyone. Had alot of decorations
Day after S & M 2 . Everyone seemed to be at Metallica the night before . Lots of great people .
Not the best service. Food was ok. Seating was an issue and some tables were too close together causing chairs to hit and leaving little space to maneuver. But, it's a Hard Rock so there were redeeming qualities
Great burgers, cold beer on Bourbon Street.
Always love this place.
We were here earlier in the month. The bar service was great, however the food service was terrible. Apparently they were short handed and it definitely showed. Good drinks though
Friendly staff. Great atmosphere, but limited memorabilia
The service was amazing and the food was good as expected.
Overrated, good location though.
Ita amazing how Hard Rock infiltrates the culture of the city and infuses into their atmosphere and menus. Thoroughly pleased with the French Quarter location in New Orleans.
Loved the memorabilia. Fun place to get a drink and chill with staff. Very friendly service. Left with merchandise of course.
Fab atmosphere didn't try the food but it looked really nice from what I could see we just had drinks. Expected more rock memorabilia to be on display. Shop to buy Hard Rock Cafe merchandise lots of choice
First of all the positive- thanks for being open after the Saints game! We passed several restaurants that were closing as everyone walked by. By the time we left, the restaurant had a good crowd. Our food was good and our service was great! 3 stars for this visit is for the man next to us. He came in after us and was seated with a menu ( restaurant was not crowded at the time) NOT one wait staff person talked to him!! Nobody came and took his drink order, he had to ask a hostess for service and still patiently waited several minutes for his iced tea and late for his food. So not only did EVERY employee walk by him but there was a man with ear piece standing in the back ( a manager perhaps) watching this and doing nothing!!! Later this manager did come up to a table beside us to address a food issue and never spoke to the ignored man. The man was very patient and kind, I just hate he had such a long, unnecessary wait! Come on people, this is New Orleans- people expect better!
Such a shame. Food was fantastic, service was overall attentive & live music was good. We we’re however conned by Hard Rock Cafe’s & the waiters deception regarding Cocktail glasses. We we’re effectively charged double the cost to purchase the glasses in which the liquid was served in, not apparent until the bill was served. This tactic I can only assume is used to gain further bucks from tourists. I have therefore knocked off multiple stars & unfortunately we could not leave a tip on this occasion, deception has no place in any business.
Mr. Whitekeys' Whale Fat Follies is a fabulous show!
Hard rock , Denvor was in one of the bast places downtown. Good food,s
I had the worst Burger in my life, it was so sloppy and nasty I could barely eat half of it. And the service was horrendous. It is way overpriced when you can get the same service and food at a Denny's or Waffle House.
Hard Rock has always been a staple when we go on vacation! I always enjoy the different displays.
Employee went to the bathroom and did not wash his hands. Kind of killed the experience for me.
One star because you had to rate something in order to write a review this place sucked... the wait time was no problem our waiter was just ok. The main issue for me was the food i order was a primary cold dish but I was serve it last after the others I was having dinner with was well into there dishes I had to wait longer than neccesary.. Hard Rock I give you No stars you need to relocate off Hollywood Blvd.
Excellent southwest spring rolls. Loved the sauce. Veggie burger also very good, tasted like hamburger meat. Service excellent.
reliably decent food. Thru pay the calories on the dishes which discourages me from getting the more decadent dishes. My teensgers always want Hard Rock when we travel.
Typical Hard Rock Cafe - overcrowded, loud, but very atmospheric. Be prepare to wait until be seated.
Hollywood Hard Rock Cafe is very, very good, trendy and great food. One never knows who is also dining there. Agent calls really do take place and I witnessed one!
We had something special to celebrate and this is where my son decided he wanted to go. I was very impressed with not only the decor on the walls and ceiling but the atmosphere of the whole place. The staff was friendly and attentive and the food was awesome!
Not my favorite but it was alright for me. If you try it you'll most likely have a better time than I did.
Great service, cool location, very nice food! I had the California cobb chicken salad!
I had a great burger and fries
Got there saw several open tables. Said it would be 20 minutes wait. So we finally left and went to wideouts. Great place no unnecessary wait.
Great service, good food, nice rock shop and awesome memorabilia. Everything you want in a Hard Rock!
Awesome food. Best staff in the world
It was great good food the staff is remarkable and we just had a wonderful time celebrating my granddaughters birthday, just a great place!
The bar tender Nicole was awesome. I had a great time. Thanks Nicole
Visited Hard Rock last Sunday. We were greeted with friendly staff. Restaurant looked clean and organized. Waiter went above and beyond to accommodate our teenagers questions regarding the memorabilia. Food was delicious and looked amazing. I can’t say enough about the friendliness of the staff. They checked on us frequently and kept our drinks filled. They had a lot of cool memorabilia and great music on the big screen. Thanks Hard Rock, Because of you we may come back to Memphis for a future get a way.
Stopped in last night before a movie, and every single beer I wanted was out. Not just one or two, but most of them. Notwithstanding that, the service was good and food was good, just the lack of beer was an issue.
Ridiculously slow bartender. Waited 10 minutes for a simple acknowledgement and still didn't get to place an order. We left.
Awesome service! Sat at the bar to eat service AMAZING!!
Atmosphere/decor not as good as other HR locations. Kitchen missed one meal out of 7. But they did compensate for the mistanke. Fajita meatplate did not arrive sizzling hot as usual
Great service, great atmosphere, great food!
Had a blast. Best burger ever. If I were to do it again I would ditch the teens they don't apperciate that genre.
Great atmosphere in a really cool part of town. The food and srinks were just good. Not great. Not bad. Just good.
Food is ok. Little pricey. Apple cobbler dessert is awesome!!!
The atmosphere was nice. The staff is friendly and efficient. But the food is quite pricey and just barely mediocre. The pulled pork sandwich had almost no flavor at all. It wasn't bad per say, just not good. The wife's Guinness burger was better but not cooked consistently, do by the middle she was pretty done with it. It's not a bad experience if you like music and want to visit for that reason but don't go expecting anything more impressive than Tilted Kilt or other themed dining experiences.
The atmosphere is great and the food is good, but they need to do more to make us feel like we are customers, as the service was pretty slow.
Shoutout to Nelly & Lauren! Absolutely unreal service and the personalities of the servers make them not only incredible people but they are fantastic at their jobs. we feel like rockstars when we eat here! We will always always come back! Food is also killer.
Great time after the Red Sox game! The tropical margarita is delish!!!
Absolutely gorgeous. I had a short visit here in June 2K18. Very nice atmosphere and also nice people. Special greets go out to Ian and his great beard.
Service was somewhat slow. Food was served warm but wasn't outstanding. BBQ ribs & pulled pork combo could use more sauce. Burger and fries were good. Nice atmosphere.
I have wanted to go to a Hard Rock Cafe since I was a child. I was not disappointed. The memorabilia is scattered throughout. The food & service were on point. Everything was cooked very well. Gordon Ramsay would be happy. Their staff is great. Their mission is amazing! A+++ Worth the money!
Waitress was very personable and informative! Great atmosphere and the best gumbo in town!!
I love their apple cobbler! Never tasted this food before and it tastes really really good and I keep on coming back to this restaurant because of that. You all lots should give it a try when you get into this restaurant and I assure you will love it too. The place is located in a very spacious place that makes you feel so relax.
The food was great and seating was fast.
Had an amazing dinner! Rib streak was super tender and tasty! Excellent service too. A callout to Cammie from the Hard Rock Honolulu for hooking us up.
Great staff. A chain restaurant that consistently tastes good.
Great place yeasty food
Prior to the Segar concert we made a reservation at the Hard Rick Cafe. We arrived on t8ne and were promptly seated by a friendly hostess. Our server was soon at out table and took our drink order. Although the place was “packed” our server was attentive and engaging. Our entrees arrived in a reasonable time and were prepared as we anticipated. We sat at the outside area and that was OK as the weather was moderate. No major issues and the experience met our expectations.
Very good food and drinks. Our server/bartender was very nice and accommodating!
The steak was rockin'
Loved the food and environment plus met some really cool people!
We have visited over 70 Hard Rocks around the world and for service this was absolutely the best and all due to Derek our server. He was friendly, attentive, informative and gave us great tips for visiting the area and things to do whilst in Phoenix for a few days. Genuinely the best server and a credit to the HRC team. Our cocktails were lovely and the wings and ribs amazing, couldnt fault them at all. Thanks for a rocking visit!
My family and I came to Memphis this past weekend to tour the city. After our tour bike ride on Saturday July 27, we all decided to stop at the Hard Rock Café on Beale Street. When we got there, they seated us in a pretty good amount of time for a group of 10 people. We were seated upstairs that night. Our waiter was very nice and the majority of our table ordered burgers that included bacon (I would say 8 out of 10 people). When we finally got our food, not one single burger have bacon on it, which is very odd considering the fact that most of the orders were BBQ Bacon Cheeseburgers. I told our waiter and asked for the manager and explained to him what happened. He apologized and offer to bring us out bacon for the burgers. We agreed. 30 mins or so passed before we got the bacon, at this time our food has gotten cold and some of us just started eating the burgers without the bacon. The bacon was soggy when it did come out and we have been here sitting for a while now (about 2 hrs). At this point we are upset and tired and ready to go because we had other plans that night. We asked for our checks to pay and gone finish our night in the city. When they brought the checks out they were wrong so they took them back to correct them. Now, we are waiting, and waiting, and waiting. Over 45 minutes went by like they just forgot about us up there, all the other people were gone except us. We went and found someone and told them we had to go, because this is ridiculous. They finally got us our checks, I really didn’t care how much they were or if they were still wrong at this point because we were waiting so long and end up missing one of our event that we paid in advance for because we spent over 3 hrs here, and the majority of that time was waiting and get messed up food. This is not how you run a business in a tourist city, or anywhere for that manner. My family and I were very dissatisfied and I will NEVER go back there again.
Been to many hardrocks.. unfortunately they were out of the impossible burger..chipotle flat bread was good but a little too much seasoning.. my daughter ordered chicken tenders and the breading flavor wasn't the best and tenders were hard.. waitress was great!!!!
I went there with my friends. 5 plates we ordered, 4 were tasteless and the steaks overcooked. Waiter was considerate but the manager was rude and sarcastic. I do not recommend it to anyone.
The only place in Las Vegas that was truly friendly. Great waiter, JoJo. Beet salad was excellent. Hand made cherry coke was outstanding. Pulled pork was excellent, but six hours later it proved to be too rich for my stomach.
Delicious food and cold beer! Matt the bartender was friendly and professional.
In wheelchair and was seated quickly. Service and food wonderful.
They had a special where we received a free dessert for filling out a survey. Service was fast and excellent. My sandwich was good. Prices were on the higher side, but worth it.
The food was okay. But there is not a huge selection but its good for a quik meal on the boardwalk.
Still live our Hard Rock in Vegas best but Anchorage location was lively.
Had a great time. The food was great. BBQ ribs were AMAZING!!! Our waiter, Javi, was awesome. Great sense of humor and above and beyond for service. Management was great. Came to check on us, we talked for a while. Cant wait to go back and taste the managers home brew. Thank you all so much for making the trip and day amazing!!!!
Quick to be seated. Everyone was friendly from the hostess to the waitress to the server. We even browsed the gift store and got a collectible pin. The food was good we ordered the duo fajitas and nachos. The strawberry basil lemonade was sooo good. Great time here.
I am revising my review from a 1 to a 4. A couple weeks ago I was listening to a video with my eyes closed while waiting for my food to be served. At that time a bartender grabbed my iced tea off my table and told me I was not allowed to sleep in the restaurant. I left in disbelief and anger and wrote a review. The Manager reached out through the review and we talked. I explained to the GM, Cecil Gregory that I enjoyed the Hard Rock brand in the past and this incredibly rude behavior was unacceptable and he made no excuses. He 100% agreed and thanked me for sharing my perspective so that he could properly train his staff to meet my expectations. Cecil promised me that the bartender would not receive disciplinary action but would instead to be retrained. Since I do not live in Phoenix I can only hope that their service has improved. In the mean time, Cecil has followed up with a hand written note and a couple gift cards good for any location. Thank You Cecil. I will have some ribs when I am working in Vegas next week!
I absolutely love this place and so much to do around as well. The food is excellent and the service was great
Nice place good food a d drinks
Service is horrible even with a half empty dining room. The food is mediocre at best but I wouldn’t recommend to anyone.
All views from Hard Rock Cafe!! Food was amazing, service is great!! Great strip views!! They have live music here also. Great Vibes!!
Food was poor. Service was poor. Menu was small and simple.
I love the Hard Rock. Good atmosphere, good food, good drinks and great staff.
Our server was great! Food was ok but a fun experience for the family.
Service was fine. Burger was good. But the fries were terrible- pieces of overlooked, dried out bits.
Service was not very good, food was mediocre. This city has to many good options go try something local, you won’t regret it!
Well let me tell you. There is over a thousand fans in town for Michael Jackson. Your bar refuse to play Michael Jackson music yet you support him with all the his items on your walls We told your staff we are leaveing. We all walked out of your bar an we all are at the Roosevelt. All 200 of us ... CHEER'S....YOU LOST ALOT OF BUSINESS. By the way your brainless employees DGAS!!!!!
I rarely ever post negative reviews on restaurants but tonight I’m “pisted.“ So the husband and I were in NOLA decided to grab a quick bite. We had never been disappointed with Hard Rock before. Great so we see the lights on and walk on in. Greeter was very friendly. Our server comes over (not so friendly) we order the Jumbo Combo to start. Bam it’s out in less than 4 minutes. (Yes you heard me... less than 4) The husband even says to the food runner “Wow that was fast” Bam great, we’re starving... so we jump in. My feelings were so hurt. The onion rings were greasy and luke warm. Okay, I say to myself... maybe because it’s on top. I grab a chicken strip... luke warm also. I grab a wing... and Yuup you guessed it...luke warm!! At this point my stomach is eating my liver. We wait literally 15 minutes or so for the server. She never came back to check on us. I ask one of the other servers who happened to pass our table if they could see where she is. She finally comes to the table...we tell her we are pleased that the food came out so quickly less than 5 minutes. But it was basically cold. We just wondered how 5 different items could have been prepped and cooked so quickly. She didn’t try to remedy the situation she basically grabbed the food up and walked away. We remained at the table to see if what we owed. She comes back about 10 minutes later and says you guys are good, you can leave. We just assumed the manager would come to the table or the cook, someone/anyone so we could at least talk to them. We were even still willing to leave a tip because after all... she did take our order. But after the dismissal we didn’t leave one. I am so hurt. I’m starving!!
I usually love Hard Rock cafe however I ended up waiting for over 40 minutes for my meal, granted I didn't have to pay for it however it has ruined the HRC atmosphere for me.
Brandon was an awesome server, got to catch the Saints game and cool off during a downpour. Definitely coming back next trip ❤
Me and my man Freddy P came in recently and had a wonderful time!! Service was excellent and the food was great. Our server, sweet brunette girl, was very attentive and the manager Joel even stopped by to make sure we were taken care of. Great experience and we'll be back soon!!
Great burger and drinks. Had to have a hurricane
Again like always in all Hard Rock restaurants perfect burger and ribs.
It was very nice and clean and the atmosphere was really Pleasant
Very kind staff.. they helped me do a members card.. will visit as many hard rock cafes I can.. very kind n quick service at the restaurant too.. but not the greatest cocktails I drunk.. would defo recommend though.. its worth the experience
Pretty good food. First time ever coming to Hard rock
A better than normal service for a large crowd.
A party of 165 kids showed up before we got there. Jimmy(Manager) and Darlene(Server) were AMAZING! They warned us that things might be slow and then proceeded to handle our meal like nothing was going on. You rock, hard rock!
Good was good. Service was good. Someone in waitstaff had body odor which was hard to deal with when eating.
Great ambience with friendly service. Plenty of seats.
Nice place. Friendly staff. Food not that tasty
Food is great. Service is friendly. Music is awesome!
Amazing food served by brilliant and happy people unlike anywhere else you go
Great food great service great atmosphere.
Wait staff was lazy but the food was good
Always a cool and safe option. Food and service are outstanding, service staff friendly and always available. A perfect choice anywhere in this world, always!!!
I have been to many Hard Rock Cafes on 3 continents and Hawaii. Memphis has a very nice one here, that is low key, and fits in with the "Home of the Blues". Mainly a large open room here with a balcony for extra diners. Staff was friendly and helpful, and drinks are always very good. My son, Ben, enjoyed the themed collection of rock/ blues displays around the walls, especially the guitars, as we both play bass guitar. Restaurant is located on corner of Beale Street with easy access to BB King Club, and other blues bars. All in all, a fun place to visit once you find a place to park.
Because I love rock n roll
Waited 15 to 20 mins to get waited on. Then manager waited on us. Food was good. Place was clean. They have a nice gift shop also. I felt that they were understaffed.
Nice people. Waitress carried our clean plates against her dirty uniform to get them to our table. We didn't use them for the appetizers. The drinks and food was good otherwise. Why not use a serving tray to carry all of that? Gross.
I've been trying to go here for a while but somehow never made it till this last weekend. It was so good! Their wings were the best I've had in Alaska so far and I love wings. Their kids menu was refreshing too. More choices that worked for my 1 and a half year old. Not just mac and cheese but a good variety. My husband and I both really loved the food.
The service was very good. Our food took a little long to get to us and the bar got one of my party's order and didn't get her drink and was slightly rude when we asked about it. For a hard rock, the music was really quiet. There than that it was pretty okay food.
Service was very slow. Basic items like a steak knife for the steak were forgotten. The food was nit very good. The drinks were good. Would not spend the money to go here when ther is much better options on Pier 39
Dee was great behind the bar! Fast and friendly service. The cheese fries were so good! No wait before the D-Backs game. I will definitely be back!
We have loved visiting the Hard Rock all over the world for 40 years. This was by far the least enjoyable location. The music wasn't very loud and not even good music and the service was extremely slow even though the place was pretty empty. The memorabilia was also lacking, lots of empty space on the walls. Not what it used to be. Love all, Serve all is gone. I guess that tells it all.
First let's get the good points out of the way. The staff was friendly, energetic and attentive. Nothing at all wrong with the service. The food was not bad, it was however extremely mediocre. My wife had the chicken and some parts were slightly tough and dry, it was served with fries which may have been the best part of either of our meals. I had the salmon and while it was cooked it was plated extremely unimaginably with plain steamed broccoli and a scoop of mashed potatoes. Nothing special about the salmon of the sides. No crunchy skin on the salmon, nothing to make it stand out as a meal. And this was pretty much the most expensive meal we're have had on or road trip. We've had mouth watering burgers and fantastic street pizza and awesome Texas BBQ. To come to an awesome place like the Hard Rock Cafe and get boring plain fare was a huge disappointment.
Came for a few drinks and nachos. Outstanding flavor and was perfect for sharing . There wasn't a huge crowd in the late afternoon so made for a good experience. The music wasn't loud , you can carry on a conversation amongst friends without shouting . Would visit again to try more of the menu
Happy to have had a vegan option, but the Impossible Meat burger was very dry. If there had been fixings on the burger like tomato, pickles, avocado etc, it would have really helped boost the flavour & the dry texture. My friend had a beef burger & it was served to her raw. Especially being pregnant, she needed to have a better cook on it. They gladly took it back, but by the time it came back out, my meal was done & we had to get going. An unfortunate experience.
Food was amazing. Other than that service was lacking. They were not so busy when my brother and I went, yet there was still a lack of service. We both ordered the original legendary burger. It took a while to get to us, obviously. The black female waitress served it to us and asked if we wanted anything else. I asked for a side of ranch. She took her sweet time. I could clearly see her walking back and forth just socializing. By the time she brought it, I was nearly finished with my food. Not the best impression for my very first time.
This Hard Rock is one of my favorite one. Staff was greeted us amazingly and seated us. Our server was fantastic. Even though she was busy with something, she checked us and told when she would visit and take our orders. Then we had Nachos which was very different taste from the one I knew, she told that Nachos beans had been changed. She brought us a small portion of beans so we could find out which I was very appreciated for her kindness. She recommended us where to go and do in Hollywood to have some chitchat. After we left for Shopping at its store, she came us and bought us a pin with her tip we gave. I had amazing time there with our server. A few days later we came back for drink and wanted see her again. Unfortunately, she wasn’t there but this place is highly recommend, I would come back here.
Service was okay. The burgers are quite small for the price. I think you pay for the name of the restaurant. My son's pizza from the kids menu was a cracker with pizza sauce and rubbery cheese. Dont order the wings. They were also rubbery and lacked freshness. You can definitely tell the place needs a good scrub, it was dirty and smelt of old alcohol and cigarettes
They had some cool things to look at while waiting for a table. Gift shop had some really cool items, but a little pricey for me. As for the food, I loved the pulled pork sandwich and fries. It was way better than Hogsbreaths, in Carmel.
Great environment, excellent food and service.
Servers are nice people, so tip them good. Food is decent. Prices are, well, let's say OK for a touristic spot.
Great food and drinks! Excellent service and atmosphere while located in the heart of downtown Phoenix that offers plenty of parking options and of course one way streets. Again food was great!
Had a great experience at the Hard Rock Cafe, even though we had to send food back twice. They made it right and exceeded our expectations when it comes to hospitality and service. The Assistant manager came and spoke to our table and was very sympathetic and kind. 10/10
Awesome food, great service by Sheila and Sammy!!
Memorabilia somewhat disappointing. Otherwise good food and service.
Great food. Killer server. He was on top of his game. Atmosphere was good.
As Hard Rock cafes go it was disappointing. The bar is nice.
UPDATE: General Manager's response below asked me to contact her. So I sent an email, which has gone ignored. Just my opinion, but her response her seems to be purely for show. ORIGINAL REVIEW: I have been a Hard Rock Rewards member for 20 years - going back to the paid membership when it was not free. I still have my VIP Rewards card. I have eaten at a dozen Hard Rock Cafes and stayed at multiple Hard Rock hotels. This place does not meet their normal standards - not even close. Stopped in here on February 17 before the Bob Seger concert. Was planning to have a couple drinks and dinner, but the place was so filthy that we left after 2 beers. We sat at the bar because they had a wait for tables even though the restaurant was not full. A VIP Rewards card used to get you priority seating. Now it gets you nothing. In fact, I checked my account and did not even get credit for our ticket on this visit. The worst part was the food and garbage all over the floor, uncleaned tables left sitting for half an hour after guests left, and the generally unclean nature of the entire restaurant. Behind the bar there were food scraps, dirty napkins and soiled food containers laying on the floor and the staff continuously kept stepping over them like they were not there. I was shocked. I kept thinking someone was about to pick them up, but they never did. It took 10 minutes to get a beer, half an hour to drink two of them, and another 20 to get our check and pay. This garbage laid there the entire time. 4 different bar employees walked through and never picked them up. I am afraid to think what the kitchen might look like if customer areas looked like this. That's why we did not eat. Between the garbage on the floor and the two plates of dead chicken wing bones on the table near us that also sat there the entire time, our appetites quickly vanished.
Awesome W/Graduates of "The School of Rock"; 'Rock On"!
Loved! Had live music when I stopped by fun upbeat atmosphere . Food wad delicious I will be back for sure. The only part of my visit that was not pleasant unfortunately was my server. She was friendly but not very attentive to my table. The table next to me server had been to my neighbor 3 times before we even received a refill on our drinks. I hope next time we get a better server other than that we left satisfied with full tummies!
My youngest enjoyed the food and the location.
Good food and good service...
Friendly service and good food.
Great food.
We have always liked to seek out Hard Rock Cafes in different cities that we visit. This one didn't disappoint. My nephew knocked over his drink onto the floor, which was cleaned up in a timely manner. Good food and service.
Clean restaurant and attentive staffs
Mississippians, all the way down south on the coast, visiting Memphis on vacation. Greeted upon entry by waitress, supervisor Brandon and the cook. Great experience, awesome hospitality. Food and drinks were amazing. Will definitely recommend to family and friends and we will be back
Great atmosphere and always good to see the rock memorabilia. I had the New York Strip and it was cooked perfectly. It had a lite more gristle than usual but still very good.
It is a nice novelty. Not great food. Better to buy from the street vendors outside.
I just love this place. It's great to have one of their traditional cocktails while listening to some good local rock band on stage. Burgers are awesome, too! Big thanks to very friendly staff providing quality service.
I called ahead and asked if they had Impossible burger in stock. They said yes, and I then asked the employee on the line to double-check. They refused to actually check and kept reassuring me that they had Impossible burger in stock. After my fianceé and I traveled for 45 minutes to get to Hard Rock Café, we were informed by restaurant staff that they have been out of Impossible burger for 5 days! We ended up going to Boudin Bakery instead.
Probably one of the best meals I've had in a HRCafe across the globe. Great staff. Too many Nickelback signatures on the wall.
God fun, good food. Outdoor patio at 4pm sucks though.
Spent the day with my daughter and we had lunch there..... Food was good, service was good, no long waits for anything...... Will definitely return
Very nice atmosphere and decor. Food was very good and was the service. Loved the music and pictures all over.
Went here for the first time, and it was two people standing at the door with menu's, so I'm thinking we have to place our order at the door. Come to find out the man who was at the door really didn't want us to come in, but we did. So far as seating we wanted to sit upstairs but the guy claims it was something else going on and we had to sit down stairs. Okay! So I ordered wings and specifically asked for well done upon ordering, so I get my wings I asked the waitress are these well done? She says I told them to cook them well done for you. So I eat one wing and it's not even hot or fresh so I eat another one and they are salty and under cooked. So I didn't want to cause a scene so I just the waitress that I wasn't pleased at all with my food and she leaves and come and say well I gave you a military discount. So I'm okay I'm still willing to pay I wasn't trying to get anything free, so the manager comes and asked how was everything? I tell him the same thing I told the waitress, and he was pretty fair and nice about it and gave me a full refund. I can't say that I'll ever come to this restaurant again but I do know that the guy made it right. Thanks.
We were seated for 10 minutes or more and no server came to get us drinks or get our order. I had to ask the hostess to find a server. Again, we waited. We eventually walked out. When we left and walked by the hostess station she said " Thanks, come again." She had no idea I spoke to her 10 minutes prior. Incompetent employees all around.
I now like going to Hard Rock locations to check out the things on display, I guess I'm getting old. Great service in New Orleans, food. The baked beans have a curry flavor, very good.
Was surprised it was peaceful in there and was a proper escape from the busy and bustling fun around Pier39. Great value meal and pleased with the quality compared to other more expensive and more busy local alternatives. Silver our server was great, really friendly and did a great job. Also really enjoyed my cocktail.
Food was excellent, environment very nice, servers good. Alcohol was very good!
Very disappointed, waited 15 minutes and was not even greeted. They were not even busy. Went across the street to Blues City Cafe and got right in. Guess big chain didn't win this time.
This restaurant was magnificent from the minute we walked in! The host was super friendly—told us where the bathrooms were, asked if we wanted the bar or a booth, informed us who our waitress would be, and was extremely welcoming! The drinks, food, sides, literally everything—was top of the line. I couldn’t tell you which portion of the meal I liked best. Even the fries came with a special sauce... possibly a chipotle ranch, I couldn’t tell but it was AMAZING. The burger was perfectly cooked, and my drink was delicious. Besides this the ambiance and the music was great, perfect lighting, not too loud, and music videos on the screens for entertainment. Definitely visit Hardrock if you’re in Denver!
The Fajita's I ordered were brought to me almost cold, like they came out the grill and sat around for a few before they brought the skillet out to me. Anywhere I've always ordered Fajita's at have always been brought out to me while they're still sizzling, but not these. Gave it a 3 because the bar tender was good and funny, otherwise it'll be a one star.
Alittle wait for the meals but we'll worth it, great music, staff and scene
The food and drinks were super good. Great staff and quick service
Very quiet , absolutely no one in dining room, only few patrons in bar. Waitress was very friendy
Location is good, though the restaurant itself is quite uninspired in decorum in comparison to other Hard Rock Cafes. Frank Zappa's and the Lizard King's pants give the place some mojo, though ;) the food is excellent, as per custom at HRC, but im only giving three stars because its atmosphere just doesnt stack up to others ive been to. cheers!
Great food and atmosphere. Been to many hard rock cafes . The staff could have been a bit more attentive. The ladies in the store were great.
Do not recommend. We waited over 30 minutes for drinks, while other guest got it instantly. The waiter did not offer anything for us within this time, the worst HRC we have ever been to. I wish i could post a photo, but unfortunately there was nothing to take photos of.
Absolutely had the best waitresses... having 3 daughters can be quite overwhelming, specially when you're out; let me just say, these ladies where on it from the moment we sat down. Unexpected greatness in unexpected place!
Service was awesome the food was perfect made exactlly how we requested and even the busboy was a great guy!!
The Hurricane drink was really good. Our meal however was BAD. I ordered gluten free and my chicken sandwich came on a regular bun. Additionally, I ordered the bacon to be put on the side so I could give it to my husband and it was put in the sandwich. The service was not good as she was inattentive. One good thing was they credited us back some for order being messed up. I am lucky I asked about the bun before eating my sandwich as I would have been extremely sick for a couple of days had I eaten the regular bun and we are headed on the cruise portion of our vacation in the morning.
We are visiting Phoenix and happened to see the restaurant when we watched basketball game. And when we came back on Friday Feb 8th the host was very helpful in guiding me through making a reservation. He waited us while we are shopping at their shop. The server Olivia was very sweet and approachable. She has all the positive energy when she gave our orders. We felt a good atmosphere there. Thank you for the experience.
Good healthy salad they fill you up and it's enough for two
I have been to this location quite a few times. Sometimes its entrees are great and delicious. Other times, it can seem cold or rushed. I still enjoy the atmosphere and aesthetic but it is never constant to me. Would still recomend due to the amount of memorabilia and decent food they offer.
Prices have gone up dramatically. I'm not paying $15.95 for a burger. We did the Jumbo Combo. Of the five things offered, we liked two. The onion rings and chicken wings. Didn't care for the seasoning on the chicken tenders, the bruschetta was soggy by the time I got to it and the spring rolls were meh. I used to like the nachos, but if everything else has changed so much, who knows what they would've been like. Wife did enjoy the beet salad, though.
It's the Hard Rock, always a mix of music (good & bad depending on taste) people, good food. Not very crowded, but still very noisy.
It was an amazing experience...you have to sit yourself to your own table, but there will be someone there to help. While you wait for your food, you can go look in the gift shop and buy something. The burgers are huge so I had to share, so prepare for a big burger. After you eat, you can go the museum that is upstairs for only a small price ($5 I think) and it has some famous singers items. Really fun place to go and definitely would go again.
I know HRC is not an official "sports" bar by any means, but there were a ton of really bummed football fans at the bar yesterday who went in to enjoy a drink and watch the Packers/Vikings game. There was a row of us trying to watch the game on our phones as we were stuck, having already ordered drinks before being informed the channel the game was on was not a part of their Directv package. That has honestly never happened to us before. Anyway, all the other bars were packed because they all DO have the NFL package, so I guess we should have realized before we sat down and ordered, but when we saw a few TV's playing football we just assumed I guess? I don't know. I hate to make a big deal of it, but we really wanted to watch that game and were just stunned that HRC would not invest in the NFL package and get a piece of that huge game day action! Of course I do realize it is a rock bar and not a sports bar though, and to be fair the Bloody Marys were just marvelous. ;)
Hard Rock Cafe is the same all over the country -- this one was my 14th to visit --2 of those were in Mexico.
Boring. Same old. Owned by investors who dont need more money.
Great service,Friendly and nice ambiance.Also we enjoyed the good food served to us.
Best place ever
it's a typical hard rock like you see in every city. Kind of pricey. I did really like the veggie impossible burger they serve.
The g/f always likes to stop and shop at the hard rock cafe whenwer we go travelling :) Love the rock bands memorabilia
Fantastic service. Awesome Guitars
Great ambience. Great bartender Cory! Fun place!
Great drinks, service and American fare. A happy joint!
Service was efficient and friendly but the food was a little dry.
loved it - kids loved it - fun place - good food - good service!
It was a slow Saturday... wasn't impressed by the food... It was expensive and not that great. If I'm gonna pay 25 bucks for a burger and a beer... It better be pretty great! It wasn't. I probably won't be back.
Great food , great staff great location
Staff and management were helpful and supernice.. Good place to go if your around Pier 39
Meal was not cooked as requested. Painting class ruined the atmosphere.
Our orders were completely wrong, the prices are ridiculous, and the wait staff was unattentive and rude. This was my first time at a hard rock cafe, and it will be my last.
Great food and the staff was excellent. Very friendly and helpful especially when it came to pointing out gluten free options.
Has great food and their burgers are freaking delicious.....highly recommend!
Good food great atmosphere, right on bourbon so you enjoy the bourbon street atmosphere from there.
Just not worth the visit. The food and service need improvement. There are too many good places to go in Vegas, this isn't one of them.
Amazing service! “V” was our server and he was a true superstar! Thank you! Super clean restaurant, very welcoming staff at the door! This is a MUST stop spot while visiting pier 39!!
If it was an option this restaurant does not deserve any stars. We were seated for 15 minutes before a waitress from another area took pity on us and brought drinks and took our order. 45 minutes later the food arrived lacking a grilled cheese sandwich. 10 minutes later it showed up...and wasn't grilled. We asked to speak with the manager 4 times...we had been seated 1 hour 15 minutes by then. Joel was appropriately apologetic and offered to pay for the meal The intention is appreciated, but if the core issues are not addressed we are not visit any Hard Rock again.
Tia is a great bartender
The waitress (Lafie) was awesome. The food wasn't. Ordered wings and they were overcooked. The chicken tenders were overcooked. The shrimp were overcooked. The sliders were dry. Spent $200 on a meal that we didn't eat but we did get an apology from the manager
I had suggested this place to my colleagues when we were on an extended layover in Las Vegas. They agreed to go with me to grab some breakfast and oh my god am I glad we went! The bottomless mimosas were amazing, and the food was top notch! I absolutely loved the decor and the general vibe of the place. Our server Nick was amazing. Will definitely be back next time I'm in Vegas!
The food was really good, but was priced for excellence and it just did not hit that point. The experience of seeing rock and roll memorabilia was worth it. We also ordered boozy milkshakes and were carded for the alcohol. Our bartender brought a regular milkshake and was questioning us like we were lying when we told her of the mistake. It was a busy night with a festival so I am willing to forgive the overworked staff. Overall worth the experience once but will likely not be back to the same location again.
It took almost 20 minutes for someone to come to our table. We order waters & a round of beers, they didn't come so another 10 minutes later we ask for at Least the water. We were then told they are short staffed and everything is running behind. We place our order & the table next to us whom had arrived 30-45 minutes After we did got drinks & meals before us. We were very disappointed when we left & will not be back, at least to Hard Rock Denver
Meh. The interior was pretty boring for a Hard Rock Cafe. The food was OK and the beer menu was so so at best. Service was ok. Considering all of the choices in Vegas, I would skip this place and go somewhere more memorable.
Waited 15 to 20 mins to get waited on. Then manager waited on us. Food was good. Place was clean. They have a nice gift shop also. I felt that they were understaffed.
Appreciate the long wait times otherwise it was okay for me and my buds.
Jill our waitress was amazing!! Delicious food! Awesome environment!
We were on vacation from Savannah, Georgia. We had the pleasure of having Tasha for our server. I live were southern hospitality was born, but I never knew I would experience it TRULY for the first time in Denver. She was amazing, nice, fast, accurate and even told us about a few places we should go while visiting there. With a lot of chain restaurants they always thank you for coming in and yes Tasha did do that but she also took it one step further by saying "When you back in Denver come see us again" And that is an offer we will take her up on. Tasha you are simply the best!!! Thanks for your hospitality!!! The food was AWESOME.
Food took 45 mins to arrive. One of the groups burger and fries was stone cold. Manager was nice and got a new burger and an apology. Drinks were good
Great location in the middle of the french quarter.
The food wasn't anything to brag about. Music was good. Customer service was ok
Great venue. Saw The Killer Queens, our bartender Leilani took great care of us. It was extremely busy, and she delt with some extremely rude people next to us with grace. Thank you Leilani!
Great service my only complaint is my mix drink didn't taste the best maybe because the bar was back up
After being seated it took almost 10 minutes to take our order 20 minutes to get the food then our food was cold, this salmon was frozen in the middle the butter would not melt on the veggies after letting the waiter know he took it back and returned with the exact same still cold, complained again after having to walk around the restaurant to find my waiter, gave up at this point and asked to take it off my bill and left, when leaving the manager was brow beaten us as we walked pass him (short hispanic guy acting like he new what he was doing) not even a I’m sorry,,, stay away. DONT WASTE YOUR TIME and MONEY!
Love this place! So good and fun. Good for a good night out.
We love this place food was good service was excellent and we had a good time we definitely will be back again :-)
First time to experience Hard Rock Cafe husband and I both had burgers and fries. The fries were awesome the burgers were pretty good nothing spectacular. Enjoyed the music videos. Service was excellent!
Fun restaurant great for birthdays and dates.
Food was great waitress was great had a killer time
Less memorabilia than most HRCs, but cool and clean inside - a nice break from Hollywood Blvd which was really dirty and gross when we visited. Food and staff were really good.
Service was a little slow, especially for lunch with very few customers
Great staff, good food and Price right
Our waitress was nice but she forgot many things for us. She forgot our drink, forgot to refill our water, forgot completely about the table next to us. She was never out of the kitchen and other waitresses had to wait on us. We went up to the bar to ask for water and they told us our server should get it instead. We’re not overly picky or critical, but the food was not anything to write home about. We had ribs and a steak and they were pretty flavorless for $30 a piece. It was extremely loud throughout the restaurant (evening at 3pm, which should be very quiet). I know it’s the Hard Rock Cafe so there is supposed to be good music but there should be a quieter part of the restaurant for those of us with a headache from the Las Vegas sun. I’ve been to other hard rock cafes and had a great time, but this one was very disappointing.
Worst Hard Rock we've ever be been in, and we have been in LOTS!
This was a fun experience for sure. There was a pretty steady rain when we entered for lunch and there was a large crowd in the waiting area. They took us right back and seated us and the server was awesome! It is evident that they focus on the service at this location. The food was great! We tried some of the appetizers and they were tasty. They only serve Pepsi products which I am okay with but prepare for that if you only like Diet Coke.
Great food and service from Tammie, or waitress.
A bit overrated, and as we all know... Over priced.
Pricey but food was fair nothing to write home about
Food was alright, service is good. Had to send a burger back because they sent the wrong burger with no tomato or onion, burnt, and the wrong cheese. Specifically requested a gluten free burger on a lettuce wrap, no gluten free but. They sent it out on a bun. The server was amazing, he fixed it right away. The music is loud and the servers are so busy they miss things in your order. I will definitely eat here again, it was just a disappointing visit for me.
Service was okay. Told the waitress we needed a few more minutes to decide but would put in our daughters order. She didn’t return for another 15 minutes and when she returned, she had our daughters food. We then ordered, by the time our food arrived our daughter was done eating. Food seemed over priced and wasn’t that tasteful, overall okay experience, not what we were expecting for our first time.
Good food, but not sure it should be in Alaska
We visited here for my birthday. It was great. Our waiter was really nice and attentive.
Good place. Good service
Went Saturday night for dinner and drinks. Food tasted as if it had been sitting all day. Nachos were burnt, stale & dried out. Cheesburger's called 'big burger' but was opposite of big, extremely greasy and way overpriced. Couldn't taste any alcohol in mixed drink either. Shocked food was as badly as it was! Ambiance is cool.
Great view of the Strip and great bartenders! The hosts are very kind and polite too.
I've been trying to go here for a while but somehow never made it till this last weekend. It was so good! Their wings were the best I've had in Alaska so far and I love wings. Their kids menu was refreshing too. More choices that worked for my 1 and a half year old. Not just mac and cheese but a good variety. My husband and I both really loved the food.
Great place! Delicious food and hard Rocking drinks! Service was excellent both times we visited and there was little to no wait for our orders, even though they we're quite busy both times. Family friendly as well. Certainly worth a visit before hitting bourbon Street!
Their steak burgers are money!
The service was very good. Our food took a little long to get to us and the bar got one of my party's order and didn't get her drink and was slightly rude when we asked about it. For a hard rock, the music was really quiet. There than that it was pretty okay food.
Nice atmosphere, pleasant server and good portions of food. We came in for a small bite and dessert. The onion ring tower was great. One half of the apple cobbler crust was hard to break with apart with the spoon, but it was ok.
Great food great atmosphere and music. The service was decent-nothing exceptional. Location has lots of seating and quick turnover-didn’t have to wait for a table. The menu has a good selection of entrees and drinks, souvenir mug or cup is a nice touch.
Appalling service. Waiter lacked any customer service skills. Remains of starters still on the table at the end of the meal. Service was very very slow, meals arrived in stages...... waiter just disappeared for long stretches. In fact service improved after he told us he was going on his 30 minute break. If this was my first visit to a HRC I wouldn't be returning!
Pretty cramped for our party of 7. They said they weren't allowed to change the way tables were arranged because of fire code, so we made due with 2 separate tables. But service was great.
Clean, fast and friendly service! It was great! But a whole bunch of people showed up, then it was too loud to enjoy the music, but! There was a performance, it was awesome!!!.. just what I've been looking for.. not the place I wanted to be (New Orleans) but it's what I was expecting it to be like (N.O) it was wonderful
Nice little acoustic brunch on the weekends... Good atmosphere even if the food is meh. Beet salad gets +1, though.
Ribs were good. Didn't notice any alcohol effects after two mixed drinks. French fries were undercooked and luke warm. Replacement fries were hot, but still undercooked. Our server Shelby was good to me, but failed to offer my friend any refills on his iced tea. Ribs should always be served with extra napkins, maybe even a couple handiwipes. Nice clean location, but there are many other choices to dine nearby, and that's what we'll do for the rest of our stay.
This was my first time eating at any Hard Rock Cafe and the food was not good. Seems burgers might be the thing to try. Also, the calories are outragious! The service was fairly decent which saved the night.
Great addition to the Hard Rock chain. Definitely get the local burger.
Great service and amazing food
An hour wait, service was slow, not a huge selection unless you want a burger, overpriced...save your money and time.
Great location, I was able to to find a great guitar pin at the store. I ordered the nacho appetizer plate. It's huge! Didn't need a main entrée. The bartender took great care of me. I recommend this location.
Bad service....Food was as expected worldwide. The staff were less than professional on so many levels. One exception to that was the manager. Music was also a bit too loud.
Absolutly horrible. We waited 10 minutes only to know there were no wings. Then, we ordered ribs. 30 minutes later, they informed us there were no ribs. Absolutly unacceptable they are missing TWO different dishes. And how come they did not inform us earlier. Highly recommend avoiding this specific Hard Rock Cafe.
Good breakfast and amazing live music. A must see experience
We had a party of eight. There were no tables available. So we reserved it to come back in 30 minutes. When we came back our table was not ready. When we asked it would be all right we can sit in two separate tables, they said they would not allow it. That we have to sit altogether. We did not feel welcome. We kept getting confused looks as if we asked something impossible to do.
Gave this review even before I sat on the table. Was told at entry 50 min wait. Requested a slightly early table seeing open tables. I was told they were reserved. 10 mins later someone who walked in sat there. Still waiting and ton of tables open. Not sure if this review will even matter given they don’t really care. They are a big name in a busy place. I am sure they won’t even bother to address such a review!
The staff was very friendly and the drinks were good
I didn't eat here. As a chain, they're usually overpriced. The dining and bar area looked respectable, but less fancy then other Hard Rock Cafes I'd been to. I mostly visited here to purchase a few souveniers for my friends back home. I went in on a Wednesday around 5 p.m. and the place was empty of customers. Of course, the tourist season is slow this time of the year and that probably accounts for it. What was really disappointing, though, was their limited supply of merchandise. They hardly had anything in their little alcove of a shop. I was really underwhelmed.
Nice place to go to
Disappointed. Not a lot of memorabilia visible and the food was okay. Not worth the price.
Great food and service. Andgela (correct spelling) is an amazing server with a great personality. Went above and beyond to provide great service. Definitely an assett to the Hard rock cafe!!!
Amazing food and atmosphere!!! The local legendary burger was my favorite!!
Lynette is one of the best hostess I have ever encountered. She provided exceptional customer service and hospitality. Will be back because she did an awesome job!! Great experience overall. Thanks you!
Loved the New York stake. Great salads too. Very good for families. Good service and organised staff.
Shared a tasty hot sandwich with three sides
A little pricey and the menu is limited, but what they are serving is excellent.
Had the bbq bacon burger. Really well prepared and service was quick.
Our server was awesome, what energy, Louis, food was good you,l have to make a reservation though to get a seat!!!
Food was excellent, wait staff was very friendly.
First time I've ever had breakfast at this restaurant. I had the triple stack pancakes and wifey had bacon, eggs and home fries. Was going to order orange juice but since we were in Vegas at our servers suggestion we opted for the bottomless mimosas with breakfast. Food was good, mimosas were great... Our server was excellent. 'Dawn the bomb' made us want to come back for the rest of the weekend. I can't imagine how many ppl she has to see and speak to daily but she was upbeat, had a smile on her face the whole time and kept those mimosas coming till we tapped out.
The best ever we had a blast at the hard Rock Cafe..we are going back.
Very nicely designed restaurant as usual, in the heart of downtown Phoenix. I really like the gift shop, i bought some nice stuff for my friend like a kids kitchen plate. Please be sure to hit your like button at the bottom of this review for my review. Thank you! Sincerely, Chris Grohusko: published and past contracted photographer for Canon Cameras Tokyo Japan, National Geographic Magazine Washington D.C., and Discovery Channel agency Lion Tv New York City and current public outreach Astronomer.
Sucked. Been to 4 others. This by FAR the worst. Food Mediocre and memorabilia bland and boring. Dining room not classy at all. Service lousy. No bags at gift shop,ran out! Didnt know what I was Talking about when I told them I paid $35 to travelosity for a special deal which I didn't get.
The food was expensive and the staff took so long to help us
Love this place. Parking was a breeze. Staff was super friendly and the atmosphere was great. Wished I had time to go upstairs but had to rush a little bit. Spent most of my time and money downstairs.
Great atmosphere and good service.
Food was cold when served and didn't really taste like anything at all. If I would be blindfolded while eating I couldn't know what I'm eating. Customer service was good.
Hard Rock Cafe are all over but the one in Vegas is really cool. Great atmosphere and decor everywhere and an awesome gift shop. It is really cool looking when all lit up at night. We went for the bottomless mimosas tho to start the day out right. The best part was the waitress, those mimosas were flowing like a river!! Food was good too, check it out a must see when in Vegas!!!
Great place to host a band for your wedding, who knew!? Upstairs is a location one can rent for their own private party catered by hardrock. The food was okay but not great.The veggies for the tacos was way too salty and the tortillas were like cardboard. Grilled or fried up would take it to the next level. The steak strips and chicken was great though, tender and not fatty & no grisel! The staff was friendly and on top of their game!! Was a great overall experience!
Great service and food. Best burgers anywhere. So many interesting things to see.
Hard to knock the hard rock. The service was amazing, up beat ambiance and high quality food. Chief at this location was very nice!
We have loved visiting the Hard Rock all over the world for 40 years. This was by far the least enjoyable location. The music wasn't very loud and not even good music and the service was extremely slow even though the place was pretty empty. The memorabilia was also lacking, lots of empty space on the walls. Not what it used to be. Love all, Serve all is gone. I guess that tells it all.
Worst Hard Rock I've ever been to
Prior to the Segar concert we made a reservation at the Hard Rick Cafe. We arrived on t8ne and were promptly seated by a friendly hostess. Our server was soon at out table and took our drink order. Although the place was “packed” our server was attentive and engaging. Our entrees arrived in a reasonable time and were prepared as we anticipated. We sat at the outside area and that was OK as the weather was moderate. No major issues and the experience met our expectations.
Great show tonight with mr. Whitekeys
Came for a few drinks and nachos. Outstanding flavor and was perfect for sharing . There wasn't a huge crowd in the late afternoon so made for a good experience. The music wasn't loud , you can carry on a conversation amongst friends without shouting . Would visit again to try more of the menu
Thanks to Hard Rock Cafe on Bourbon street! I could actually eat the food as their menu wasn't overdone with Creole/Shellfish foods which I am allergic to. I am allergic enough that even if my husband eats shellfish and didn't get the oils off his mouth kissing him would be a problem ... and since ALMOST EVERY darn restaurant and bar cooked their fried foods in the same fryers as the shellfish we couldn't order anything fried
great steaks and burgers staff are lovely too.
Good food, fun environment
Our waitress was lovely and service fast. Unfortunately we got food poisoning from the Natchos. Should have been suspicious that they made them with cheese sauce ,., imagine that was where the trouble was.
Great up beat place.. Excellent service. Fantastic Drink with a. Positive bartender with a great attitude. "Patrick and Amanda your awesome" Your staff made our visit enjoyable......
Excellent food but service is not
This was a birthday visit and I was treated like a queen! Great service! Food was good! Our waitress treated me to a birthday desert that was out of this world! I've been to several Hard Rock Cafes and have never been disappointed. Always a treat!
Really enjoyed the place and you’ve to get some gifts from there! Also the staff very friendly.
Food wasn't all that great and sadly over priced for what's served. Ordered cheese cake and it was frozen and the fruit on top wasn't fresh but was previously frozen. Other food items were dry, over cooked and tasted like they'd been laying around awhile rather than made fresh to order.
Place was not even packed, table for 7 was advised 10btob15 min. Two groups were called up before us and not even given a reason. Left without eating, didn't care..not very friendly
Happy to have had a vegan option, but the Impossible Meat burger was very dry. If there had been fixings on the burger like tomato, pickles, avocado etc, it would have really helped boost the flavour & the dry texture. My friend had a beef burger & it was served to her raw. Especially being pregnant, she needed to have a better cook on it. They gladly took it back, but by the time it came back out, my meal was done & we had to get going. An unfortunate experience.
Awesome hospitality and great shows. Enjoy all the 80s hair bands. Food is good & buffet is nice. Chocolate fountain was a hit.
Great bar! Great location!
Very long wait to get a table, very noisy, service was slow but the servers attitude was very friendly. Food was decent but it needs improvement on hospitality.
I made a reservation online and they made it super quick and easy and the best experience for me and my friends visiting! The service we experienced was something we have never experienced before. It was AMAZING SERVICE! Would definitely recommend Hard Rock San Fran!
The Hard Rock in NOLA does not disappoint. While visiting NOLA I had the opportunity to eat the delicious food of HRC NOLA. I had a porterhouse and it was prepared to perfection. The wait staff was hip and attentive. It's always a good time at the Hard Rock.
Nice and friendly place to eat. Sometimes they have live music. My server I didn't get his name may have been Matt but not sure he was amazing
Actually, I think I might have been there either on the wring night, or at the wrong time. In the near future I'll give it another try.
Right on the Strip. Food was good and the waitress was nice as well. The staff in the shirt shop was great too!!
The staff are all very attentive, polite, and funny. The spicy shrimp I had was amazing and all of the memorabilia is super cool, don't forget to check out the 3rd floor!
Loved this hard rock cafe. I must say the one at Hollywood is the best one.
At the end I was disappointed but the courteous staff made me happy when I left
Good service, good meal & they were more than happy to let me mix up the meals when I explained I was coeliac. Also let me sit by a powerpoint for a while to get some charge in my phone. Definitely go back.
Fast and good food
Honestly I give it three stars due to service at the bar and prices For nachos, two beers and a mixed drink $60 is a little too much for my taste, nachos werent even that great. Bar tender closed out our order asap with out asking if my wife and I wanted another drink. First time that's ever happened to us! So we had to ask him for more drinks. Positive part about this place is meeting other friendly customers along with great memorabilia.
No place to park. Management poor. Food ok.
Nice Hard Rock with friendly staff. The open Kirchen is interesting.
Good was great and our awesome in training waiter helped me look for my contact when it popped out of my eye!! Thank you!!
We ate here tonight and the service was sub-par at best! I had made a reservation earlier this morning for 7:30pm arrived and Host was immediately rude to us. Then said that we would have to wait for them to bus a table; I didn't mind waiting because I was super excited to eat there as I have never been there before. We waited and waited the host came back 4 separate times to seat other people when he was suppose to be bidding our table. Then the waitress took about 15 minutes to even come greet us at the table and ask our drink orders. After we waited another 10 minutes only half of our drinks arrived because the waitress had forgotten our other drinks about 5 minutes later she comes out with our drinks and we ordered. Then my husband cut open his hamburger and the whole and I mean WHOLE BURGER was rare almost mooing on the plate. Not to mention my son's steak was rare when ordered medium and my daughter's steak ordered medium and brought out well done. She also ordered french fries as @ side and got potatoes instead. Meanwhile the waitress has only 4 tables with and averag3 of 2 people per table on the patio and can't manage to even check on us or see if everything is ok so we then decided to leave. Ticket paid of course but the meal was not worth it and the service sucked!
One of the best Hard Rock Cafés (besides London/GB) i have ever went to. Really tasty and fine food. The waiter was also really friendly.
Enjoy a meal or drink at the bar . Great experience sitting in such an iconic brand. Memorabilia on wall worth a look.
That bartender...wow ... she needs a serious attitude check. However, she’s great in ignoring customers. Thumbs up
Service and employees were EXCELLENT!
The atmosphere was excellent and the service was exceptional. Great place to relax and have great time.
We had a great food at this Hard Rock! The menu you know and love, with excellent service to match. It was baking hot desert heat the day we visited and it was great to cool off in the Hard Rock with some excellent food and drinks!
I like to go to all Hard Rocks... And the dining experience was standard (5 stars), but our experience at the shop was terrible. We asked our waitress if we could get a shot glass souvenir instead of a hurricane glass and she was kind enough to let us. When I went to shop, the "Retail Supervisor" said we couldnt do that. I said our waitress said we could, and he got very upset and stormed off to I guess go yell at the waitress. He ended up giving it to us. The rest of the transaction was bad, very rude to us several times. He tried to make it right by trying to be friendly and small talk but we could see right through that.
Great and clean rock bar. In Hollywood. But it is little pricey
This Hard Rock is one of my favorite one. Staff was greeted us amazingly and seated us. Our server was fantastic. Even though she was busy with something, she checked us and told when she would visit and take our orders. Then we had Nachos which was very different taste from the one I knew, she told that Nachos beans had been changed. She brought us a small portion of beans so we could find out which I was very appreciated for her kindness. She recommended us where to go and do in Hollywood to have some chitchat. After we left for Shopping at its store, she came us and bought us a pin with her tip we gave. I had amazing time there with our server. A few days later we came back for drink and wanted see her again. Unfortunately, she wasn’t there but this place is highly recommend, I would come back here.
I am sure it was awesome as I drove by on Bourbon Street. The bummer was no parking! We did not anticipate the frenzy of New Orleans. Because there was no parking and we were clueless till after the fact...you park far way and walk into downtown area or take a trolley. We were overwhelmed with the volume of people and general chaos. Maybe another time. Now I know better so I will plan accordingly. :)
Nice place to rest and eat from seeing all the Hollywood
great place. they have a large store where they sell clothes and gadgets. on the upper floor they have a large restaurant, where they serve good food in a cool environment. If you like hard rock this is a must. nice and funny staff, well worth a visit
Hard Rock cafes always cool
Pre booked via Google and had bo issues. Seated right away but staff where flat out. Had a great meal and drinks. The manager apologised for our wait (which didnt seem long at all)
Typical Hard Rock menu. The wait staff was exceptional... Ask for Kim...she was great!
We had a awesome time with our Church New Hope COGIC we are a Church that love people a great day with our Pastor Graham, Frist Lady Graham, and founders Pastor Hollie, Mother Hollie, and Members Come See Us!
Great food and cocktails Awesome vibes... Service was good
I must say that this was the best service we've ever had at a hard rock cafe. Coming here really made our trip a lot better. As soon as we went in, the host was very welcoming and gave us a good table. Our server was very friendly and made us feel like family. She even gave us drinks to go which no restaurant has done for us before. Yes it was a little pricey, but it was worth it!
Good atmosphere and good service.
Crapiest Hard Rock I have ever seen...know why it was empty..
I needed a really good burger after all the creole and cajun food I ate and Hard Rock hit the spot.
The food was great. There was not as many food choices from other Hard Rock Cafés I have been to. They play all sort of music in the background as you wait for your food. You are going to be waiting at least 20mins or less for your food because the is very popular. There is also a bar.
A simplified food menu with excellent choices and a very nice atmosphere. My burger was absolutely delicious and the wait staff was very attentive.
This place is a cool as in temperature place to escape the summer sun. I recommend sitting at the bar if you are consuming alcoholic drinks so you can watch your drink being made.
Delicious food and our waitress was the best! Very courteous
Great food,drinks, and service! Easy garage parking & close to Chase field.
Great food, filled me up but prices are slightly insane. Gorgeous atmosphere. I would suggest maybe going to get just apps and water then leaving.
Great food, but fairly pricey; perhaps the price comes from the maintenance of the astonishing environment
Food was really good - problem was the service. My wife ordered her burger without lettuce and the waitress asked her if she wanted everything else on it and she said yes. The burger then came without everything besides the patty. It took as a while until we managed to talk to the waiter (the waitress meanwhile was on a break). He then brought the onions, tomatoes and pickles on a plate aside - cold as the burger was now... He also didn’t care about asking us for refills and our friend had to pay for a souvenir glass he hadn’t asked for. The worst experience I had in a Hard Rock Cafe and the worst experience regarding service I had in the US. So we left a tip of 0,00$. (They had marked the suggested tip of 25% on the bill and written “for great service”. That was enough...).
The place is impressive but the good was awful
Good!!!!!!! Best place to get some good food
Awesome Bartenders & Hurrican drinks
Nice lunch, busy as always. Average food.
Great atmosphere, good friendly service, excellent food for decent price.
Friendly, professional crew serving a perfect smokers combo. Location at pier 39 is a bonus.
Ambiance was cool.... slow service... and a little on the rude side!
Was really excited to take my kids here!! They had a good time and the food was good.
Most amazing service I've had anywhere ever! Loved every minute and the best pork sandwich ever!
Wonderfull food and service
Great food great service
The food was good but it is very busy at the noon hour.
We had steaks ordered and waited a long time, but when the Staks were there, they were cold and unfortunately not edible, the shrimp exactly the same, otherwise we always go to the Hard Rock Cafe in other places and we are happy but unfortunately it did not work in Los Angeles. The only positive was that the waiter was very friendly and was very unpleasant for him. That's why only 1 star for this store.
Our service was horrible. Took 45 minutes to get drinks and place our order. Then our waitress stood over me while I signed the check. I asked her if she was really going to watch me sign the check and add her tip and she got huffy. She also didnt get much tip bc of that.
It was great. Waitress great personality they were down a cook but she made it fun. Very good food
The food was great, and the service too. However, we were talked into buying the souvenir cups as we were told they had 4 styles to choose from and that was not the case. Had we known we were going to get the ones at the table we probably wouldnt have bought them
If I could give zero stars I would. When we first arrived the hostess, told us they were only seating people outside. In 90 degree weather!? There was no one in the restaurant. Then, our food came out cold. I asked for it to be heated and it took 15 minutes. Then when I got my food it was nasty. Processed eggs and the sausage tasted bad. They should be ashamed to be called Hard Rock Cafe!
Best Burgers I've ever eaten! Staff was very nice. Ambience is great.
Had lunch last Oct 2018 when it first opened 11am , we were seat in a corner looking at the ZZtop gear on the wall. Had three different servers, not one gave us proper serve we had to ask for more coffee and drinks. Food came out cold because none of the servers want to do their jobs not even proper culturally and had to ask for condiments . Left and told the management how lousy the serve and food was . Don't waste your money .
Great customer service but the food was not good and over priced. Grilled chicken salad had No flavor and my husbands pork sandwich tasted baked not smoked and someone was HEAVY Handed with pepper on the baked beans...
Good food, great service. Perfect last stop to end my week long trip to AZ
Delicious BBQ pulled pork sandwiches
Great atmosphere & delicious food. We had fun there and we loved our burgers.
The best place I've eaten at in at least a couple of years. Excellent service.
It was good food decent music and good beer
A fun place to eat! I love this restaurant!
We had dinner with our family friends from Tahiti at Hard Rock Cafe, wow love love
Went here for late dinner and spent a small fortune on food and service that were on par with Applebees. Couldn't understand a single word our server said. He spoke too fast and seemed annoyed by our not wanting drinks or dessert. The whole Hard Rock brand feels tired, too. This place needs an update, bad.
Excellent staff! It was a really busy time when I went in but they were on point. The dish i ordered was absolutely amazing. I would love to visit this place again and try the other things in their menu as well
I'm older, disabled, came in the wrong door, a waitress met me there, alert and cheerful, sat me at one of her tables despite only really wanting a soda. Serious customer-oriented experience in a high-traffic venue. Thank you, Sheila, you made my night, thanks to several of the staff, great job, managers, in picking your staff.
Nice looking place but that being said we waited 25 minutes and we never were served. I mentioned that to our hostess and all she said ok that's nice. It is safe to say I will not be going there anytime soon.
Horrible service. Been twice on a weekend night this past summer for live music. Both times the band was ready but started over 30 min late because sound guy couldn't get his s#!+ together. But that's really ok...tech snafus happen. What's not ok is being ignored by bartenders. Then, when you finally get attention it's as though they are so disappointed you are there. Terrible "corporate" cocktails. Awful whiskey selection. Safest bet is a vodka soda. Saturday night by 10pm they were out of limes. Waited over 20 min for our 2nd round of drinks. Watched other people come and leave because they couldn't get service. This place is just awful. I dont care how great the band is I'm never coming back.
We went to dinner here after attending an indoor arena football game. We were able to walk across the street from the arena, thankfully, as there is some major road construction going on down there. The restaurant was very quiet. We ordered drinks while we looked over the menu. My drink was very tasty and the glass was not all syrupy. I ordered a lemon drop. We placed our order, watched a solo singer set up for performing. Our meals came out, hot amd tasty. The performer was great. I see us going back.
Usual HRC fare and experience, typical but comforting in its sameness. Try the Steak Salad, Mmmmm.
Hard rock always a good visit
Food is gross, service could be better. Cheap food, expensive not worth it. At this quality level just go buy some frozen food and reheat it yourself.
Must we have a hard sell?
The food was good, just as you expect from a hard rock cafe
Best service. Great food and session suggestions. We had a blast.
Because it is Hard Rock. Service was OK. Food Good.
Great food, great service, had a traditional burger which actually looked looked like the picture in the menu, then I had to have a dessert, homemade apple cobbler a la mode which was huge and got to be best I've had.
Visiting town and stopped in. Good food and service.
In the middle of the day they would not serve my brother and son with no explanation as to why not. They would only serve me. I was fairly sober and can attest to the fact that they were not stumbling, slurring their words, being beliggerant, talking loudly or showing signs of inebriation. We all had had drinks elsewhere earlier but if having alcohol on your breath when you want to be served is a deal breaker, that would be why the place was a ghost town! Ps. We had been there earlier and purchased some items in their gift shop and looked around at the memorabilia. We had a pleasant conversation about the fact that it was my brother's 50th birthday. We arrived later to eat and have a birthday drink.
good food service
Food ok, service ok but the visual on the sloppy dress of the staff....eesh. You can't unsee that. Wear a bra or don't walk around so much for no reason.
Always great food and drinks!! And always a rock-n-roll experience!! Can't wait to go back!!
The worst service ever received in over 20 years that I have ben eating at HRC all over the world. More than a hour to get the food at the table and the manager was only able to say "sorry, I know ".... Not the kind of attention that you would ever want to receive. Standard reply received, but I do not see why I should contact the manager who was unable to grant a decent level of service.
A fun place on Hollywood Blvd. The music, the memorabilia, and the staff is always cool and friendly.
It felt like they didn't have enough people working, our waitress was nice but working a lot of tables. We received our checks quickly, food was as expected.
Nice Place, we come back
Food was great but the service was terrible!! Was highly disappointed
Good food and reasonable prices.
Food was great....Service ok... but overall great experience... will come back in the summer again with friends from Brasil
What a waste. My wife's company rented the whole place for a holiday party. The food was mediocre. The service was grossly understaffed. I couldn't imagine how the facility could serve 200 people despite the fact that according to the Fire Marshall certificate on the wall upstairs it alone had a capacity of 169. I spent a 20 years doing emergency services & I don't think 169 in the whole place could be evacuated effectively in an emergency. The decor was phony cheap guitars & posters on the walls as if Keith Richards really played a made in Indonesia Fender Squire. Give me a break. The only reason the place got one star from me was because they didn't water down the drinks. We won't return & we highly recommend against anyone else going there.
The details of the local legendary burger were not sufficiently detailed. Had I known all that was on it, I would have just got a cheeseburger. The host was awesome. Our server seemed like she didn't want to be there. She was adequate, but did nothing special to make our experience memorable other than make us wait for the things we needed. It was not particularly busy at the time. The people in the store were great. It was a good experience in general, but I stop at Hard Rock restaurants whenever I can and collect merchandise. The food and service at this location was sub-par. My sister did enjoy her meal more than I did. They need to take care when describing a local legendary all of the ingredients that differ from the regular legendary. I don't eat all those things (sausage), but I believe it was cooked properly, and the kitchen staff did a good job with preparing the food quickly and as ordered.
Good service and good food expected and received!
Wonderful place to eat. Service was great.
We hung out at the bar while waiting for a concert. The bartendender was awesome and the drinks terrific after the watered down drinks at Graceland. You can also order food.
Meh. It's a hard rock. Its poorly managed.