Reviews of Country Cars & Trucks (Rent Cars)

Tom Haas

Do not go to these guys unless you want terrible customer service and jobs incomplete so they can charge you even more money. I took a Corolla stuck in 3rd gear to them and told them I thought it was probably the transmission that needed to be replaced. A few days later, the only call I ever got from this during a month long period because they wanted money. They told me it was the clutch and I agreed to have it replaced. A few weeks later when I go and pick up the car, the mechanic told me he cycled through all the gears and said it was good to go. Within five minutes of driving it off the lot, I noticed that there was metal grinding and it felt like the gears were about to slip out. The next day, the car began to jump out of several gears and then become resistant to going back into gear, the same problem that I had before I gave it to them. A few miles later, the car would always jump out of 2nd gear so I had towed back to them. When I went there a couple of days later, they told me it was the transmission, not a surprise since I told them that's what I thought it was in the first place. The mechanic told he was just doing what he was told to do, which was the fix the original problem. I guess I was suppose to inform him that I also wanted the car to actually be drive able, but I would think a mechanic would know that. He also implied he didn't see it jumping out of 2nd gear because I must of been driving in 2nd gear down a hill to brake, as that's the only time he ever uses 2nd gear driving a manual car. It had become increasingly clear that these guys don't even test the cars they fix up, they just lie and tell you they did. A friend of mine also brought his truck during this time to them for a brake job. The mechanic snapped the emergency brake cable that my friend had replaced last year and didn't even tell him he did that when we picked it up. They charged him 65 dollars for a job they messed up, and they charged 400 dollars for a clutch they could of gotten for around 140. You expect a mechanic to take advantage of you, but not to gouge you dry. I went to the owner asking for a little bit of the labor cost back (700 in labor) since they gave me a car that didn't work. He didn't seem that sympathetic and offered me 100 dollars at first and eventually begrudgingly gave me 200 dollars. These people will overcharge you as much as they can, do a half ass job without even testing it, and will not feel bad in the slightest if they further ruin your car as that means more money for themselves. They have a terrible reputation around the scrapyards in town, and it's obvious why that's the case. Do not take your car here unless you want to be increasingly frustrated with the lack of customer service, and all the problems they create.

Ernest Kyle

Bunch of nutty people that are a lot of fun.