Reviews of DFW Airport Rental Car Center (Rent Cars)

2424 E 38th St, Irving, TX 75062

Average Rating:


We have all the reviews of real people who are buying the services and products of DFW Airport Rental Car Center (Rent Cars) near to the state of Texas.

At present this business has a score of 4.0 stars out of 5 and that score is based on 6008 reviews.

As you can see it reaches an opinions average is high, and it's based on a high number of reviews, so we may be quite sure that the score is quite faithful. If many people have bothered to rate when they are satisfied with the business, it works.

As you know, we do not usually stop to give opinions when they are positive and we usually do it only if we have had a problem or issue...

This Rent Cars belongs to the category of Car rental agency.

Where is DFW Airport Rental Car Center?

REVIEWS OF DFW Airport Rental Car Center IN Texas

waliuz zaman

The car return lot needs to be more organized. It's gets very confusing and the customers has a hard time navigating their way around. The stuff also needs to step up their game.

Arctodus 5

They definitely need more buses. There were alot of people waiting to get on, and then the bus drivers started yelling at everybody about 6 people having to get off because her air brakes couldn't handle the weight. And this was after I had to wait for another bus because of too many people.

DP Durlston-Powell

Always a smooth, quick and friendly service. Probably the easiest airport for car rentals.

Ashley Love

Nice facility, but I don't like the fact that you can only use a debit card when you have a return flight. A lot of people come here to rent a car because it's cheaper.

Best Track Rapper

Definitely should have better signs on how to find the actual car place when near. But as far as the rental go this is our new 15 passenger van route totally recommended getting from airport.

Michael Barber

What an awesome facility. This place is one of the reasons that DFW International Airport is not only one of the best airports in the U.S. but in the

Liz Louhela

The car rental was great except that our car smelled like cigarette smoke. We reported it at the booth before leaving and were given a strong deodorizer which we sprayed to mask the smell. Otherwise, it was a good experience.

Mohit Garg

It's in another city from the airport. Takes 40min to reach there without traffic from the airport. No one like to work here. 10 counter but two people working. Be prepared to wait for 1-2 hours. I realized Iwill not be able to waste so much time while returning. Took Uber instead for the whole trip. They don't care even if you cancel. Never ever car rental in Dallas.

Going Nuts in Texas

Interesting place. I saw a Texas size roach by the magazine rack. Welcome to Texas!

Bobbie R

Absolutely amazing how this place is run. Just. Wow. No stress getting your car or dropping it off. It's a breeze. Make sure you have reservations. It goes quicker.

SoleFuud KrowdBytes

I came to this place in rough shape. The Indian guy at the Hertz was new and nice enough but the Black guy behind the counter was rude, dismissive and not helpful at all. I was tired and stressed from being in a car accident no fault of my own, after ER etc being treated like that... You'd think he could have some compassion on his own. Hertz is cool, just avoid that dude if you want to be treated like ur human.

Joshua Perkins

Everything went smooth picking my car up. Only moved down 1 star because being a first time traveler there was nothing letting me know I had to hop in a shuttle to get to the place. Keep that in mind. But once again, I had no clue what I was doing either.

Anna G

My rental car vendor was great, but our bus driver was rude and kinda mean to people. She was screaming at people, made sta ding people take off their backpacks when there was nowhere to put them, just screaming the whole time. Really unpleasant at 6am.

Gary Umstead

Not exactly conveniently located. Just makes your travel day more weary. However it’s a must if you need transportation. Service was good once you get there.


The rental car center is always great. You have to take a bus from the rental car center to the terminal but I have found that the busses are consistent and reliable. Service here is always good and the facility is usually very clean.

Wanda Floyd

I ALWAYS rent with Alamo! I prepaid for my rental car. My flight lands and I arrive at the rental car center to find Alamo closed. However, National would help their customers. They find my reservation and ask for the normal documentation …

Kris N

Great location to pick up a vehicle. A little tricky to find, but once you do you'll remember it from now on. It's a very well kept location and the staff was super nice. Renting from DFW is a breeze!

Richard Baisden

Need to update signs for return locations. Angela the bus driver is by far one of the rudest individuals I have ever met in my life. The entire bus would agree. It was comical the level of unprofessionalism displayed by her.

Diego Olague

This is probably the most efficient car rental and return I have ever visited.

jeffrey stroud

Rented my car from Thrifty got a great deal on the car but the return drop off was hard to find. The address was in the gps on the car however it was not where I needed to take the car. Would have been easier if I would have had the address to the return center. Thankfully a stranger was able to direct me where I needed to go.

A BriefColdWind

Cars are standard sedan of more recent than older models. Prices fine. Stocks adequate. Clerk who fulfills your order on the rude side of a customer service oriented field, but the employees to check you in at drop off are quick, polite, and friendly averaging it out, so all and all, an acceptable experience I wasnt put off by nor swearing off of National Car Rentals over.

Dee Jordan

When I got there the line was very long. Once I got to the counter the agent assisted me with finding my reservation and took great care of me. Thank you so much for your support and assistance. I had a long day and you made it easy at the end

Xavier Gibson

The rental company itself was pretty easy, we booked it ahead of time. We showed them the return plane ticket, payed with a debit card, and signed the agreements. Then we go to get the car and it's a big Ford suv when we got a compact …

Girish PS

great selection of rental cars and much cheaper than renting from other locations. I highly recommend Hertz over other rental companies, customer friendly and large selection of cars

Tim McAuley

The Rental Center at DFW is the best I've ever used. I use Hertz for peace of mind, reliability, and ease of use. They are the best. In and out in minutes.

Ryan Bottoms

It's not like if I rate this place bad that you're not going to rent from them. Haha. They have cars. The cars seem to work.

Edric Salone

Too large and too far away from the main terminals. Not enough signage to let you know where to go if you're a first time visitor. The people working here were nice and able to assist me but it took me 23 minutes to find the correct path to get to my rental car return. This was extremely disappointing and had my flight not been delayed i would have missed it. The shuttle ride to the rental car area is approximately 20 minutes away from the closest terminal so be prepared for a long and arduous journey.

William Jenkins

Everything was amazing once I figured out how it works. I was told my car is in a select zone. But I expected to talk with someone... Not find the car keys in the car of my choice and try to drive away. Honestly it's an amazing Idea. I just didn't know at front counter

Vickie Knowles

It is run well and set up well. Shuttle buses arrive every 15 minutes. There are individual shuttle buses per Terminal. Pick up areas are marked by Terminal letter. Was in and out of there in leas than 15 minutes.

Elizabeth Snively

Obviously if we fly into DFW again we'd still use them for a rental car. However, it's a decent distance from the airport so you have to take a bus and our first bus driver was not polite. We used dollar thrift and the car we picked was not …

T Davis

One of THE best rental car locations! They have every rental car company imaginable.

Diana Westberg

This location had Hertz choose and drive, which makes it super easy to get in and out with your car after a long flight. A+++ on that part of the experience. Staff on the buses and in the Hertz pickup and return are all on point. Very …

Gary Pastushok

Check-in folk at Budget not so friendly. Checkout staff at rental returns were much more personable. Thumbs down though with Google Maps for not providing proper directions back to the DFW Airport Rental Car return. Was stuck in a driving circle at an adjacent property.

Ken H

Pick up and drop off of my rental car went very smoothly. Shuttle buses were timely and got me where I needed to be and on time.

donald steggers

Hard to find rental center. GPS took me on dead end route. Had to ask two people/employee's to get correct directions. Not up to standards!!!

Daniel Demers

Great experience, they helped me out after an unexpected flight delay when I needed a rental. Hertz rental saved the day by providing me a one-way rental at half the cost that avis or budget would provide. Avis or Budget would not support the government travel card program's insurance coverage and were going to charge me quite a bit more if I didn't take their insurance coverage for the one-way rental. So a big thanks for Hertz Car Rental for being the best value and their great customer support

Chris tian

Many different car rental companies. Service is good. Pick up and returning area are nearby.

robert bell

Omg what can I say but I wish I would have found out this place before i started using Enterprise and Avis. This place how the best I mean the absolute best prices ever. I rented a car here for $16 a day, I literally thought there was a …

Stephen Cottrell

Got rental car for company I work for so I didnt have to pay, however I will say that the girl at the counter sold my on the pre gas charge at $2.41 per gallon. I asked her how much it was in the area and she said .03 cents more. It was a lie. It was actually .40 cents cheaper. Car is nice and clean

Michelle Engstrand

Hertz is the place to go. Super fast and cheap to resolve all our issues. Thank to you all for making our vacation great again!

Elizabeth Savage

A ton of flights were cancelled so the whole place was busy.. I tried to reserve a car at any service I could.. I finally booked with AVIS.. The line was extremely long but everyone waited patiently, the line clicked by and soon we were on …

Fionnuala Larkin

Impossible to find the National car rental return considering the 2424 E38th St address is actually not the address therefore this causes extra anxiety and late/missed flights therefore I never fly into this airport. Not sure why it is difficult to update the correct address.

Lauren Stanton

I was confused the entire time after I left the counter. The guy never told me I could pick whatever car I wanted in the section. Maybe everyone knows that but me. Traveling back the signage was confusing for returns but once went up the …

G Gossling

I have used the DFW on several occassions. I suspect that someone going there for the first time will want to get information about parking, rentals and getting to the terminal. There are buses to take travelers to the rental agencies. It is a relatively clean facility.

Sky Bling

Alamo DFW was great to rent a car with. With easy online reservations and quick pick up it was worth the effort for excellent customer service and low rental pricing on a Nissan Rogue Sport Crossover which was clean and fully functional and so much fun to drive with 28.9 mpg on the highway and total stability and control. It was equipted with all of the high tech features that now make driving such a pleasure. I will rent again with Alamo DFW and the Rogue Sport is the way to go.

Gypsy Girl

Easy in and out, staff very friendly from the check in counter, to exiting with the car and the rental return staff. The car select tons were amazing. I picked a brand new ride with 5 miles all leather, excellent choice

Dawn Roberson

Cool! first time going through this process at DFW. There was a line but I don't think I was in there for more than 25 minutes. Staff was professional. I also believe they have a process by which you can just walk in pick up your vehicle. Fast track or something like that. I will try this for the holiday if possible.

Shelby Mulholland

Quick and easy to get a rental however there could be more buses to and from the center and the airport. I always feel like I wait 20+ min for a bus when I go through dfw.

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DFW Airport Rental Car Center en Texas
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