Reviews of Airport Van Rental - Dallas Fort Worth (Rent Cars)

Shar Gray

Horrible customer service. If you live in DFW, you will NOT have unlimited mileage, even though your reservation confirmation will say that you do. The tags were expired on the van we got. We didn’t notice until we were pulled over by the police!

Ali Haider

Got a 15 seater Van, almost brand new, great rates, wonderful experience, would use them again.

Tammy Castro

The shuttle service was excellent and the return process was fair. However, I rented a mini van online and was given a 15 passenger van when I arrived! I rented from Ace Car Rental on line but arrived to find out it was actually Airport Van Rental. I was told it's just like the airlines in that they oversell (I am a flight attendant). I explained that with airlines they offer vouchers as well as hotel / food vouchers when they cant accommodate you. They also partner with other airlines to meet your needs. I was also told this happens all the time in the rental car industry. I rent a car at least twice a month and I have never been given no other choice than a vehicle that I do not feel safe driving nor takes as much gas as the van they gave me. Note: An employee walked in and mentioned an available mini van and the agent turned and hushed him.

Ely

Y’all, if you need a van rental around the DFW area, DO NOT use AVR Van Rental!

SRK WIRELESS

Very Bad Custermer service plz ask them before you book that you are local and you want to book the van for unlimited miles after you come to take your vehicle they will say it’s limited miles only and when you come to return the vehicle they say there is no gas in car and charge you

Marva Sargent

1st, they didn't have vehicle I reserved. Then you want to charge me more for the vehicle you have. Then the insurance coverage scam. Then when it's returned you want to charge me $250 to vacuum it???? NEVER AGAIN. By the way, you're welcome for the screw I had removed and tire patched.

AbdulHadi Murshid

the Van they gave us had all lights on.. we barely missed a huge accident due to the weak brakes.. no head rests .. no alignment.. was black mailed at the last minute of our Colorado trip planned on 3rd july that we have to cancel or take this trash. i am speaking everything with proofs videos and pics. Still in process to file a suit which put our staff lives in danger

RastAfri Braid- Fashion Source Wigs

We always use them for our business trips to Dallas!!! Love the ladies that work there.

Atul Patel

Very very rude ladies working there. Also your initial quote never match specially with unlimited miles. Be careful it is a big lie that they will give you unlimited miles. I end up paying lot of money because of this. Its a SCAM. You can match my words with many comments. I also did mistake not checking their reviews.

Neetish Basnet

Although your booking might say "unlimited mileage" but its not. A classic bait and switch service. Be careful!

Stephanie Reitz

We were a bit weary initially because 1. We had not heard of the company and 2. We saw it was off-site of the airport. HOWEVER, I CAN NOT STRESS ENOUGH HOW WONDERFUL THEY WERE TO US! The vehical was top notch and nearly new. They are off-site, but they send a driver for you to take you to their facility, within a very acceptable timeframe. Once there, Pam and the rest of the staff went out of their way to go above and beyond to get us all signed up, checked ect, and on our way. They were literally absolute lifesavers as we were VERY pressed for time for our sons wedding. The van we rented was spotless, very low miles and in fabulous condition. Pam even gave us her number in case we needed anything at all. Upon return of the van, they again were FABULOUS. Got us all squared away and out the door in about 10-15 min TOPS. They then, not only shuttled us back to airport, but dropped us off right at our terminal, because the other family that had rented a different van was going to be late for their flight due to other circumstances. They shuttle driver went above and beyond and took them right to their terminal. I can easily say, we will only rent from AVR everytime we come to DFW! Thank you again AVR team!!!

Just Chillin

Really just garbage. I rented a Van from here for a trip to Florida with my Family. To begin the attendant was rude, short and signed off a bunch of check marks then sent us on our way. We were a little late and asked her if we could call in any issues or if we found anything. So fast forward to being on the road ..... suddenly a Truck flys past me and since it had recently rained just splashes and covers the windshield with dirt, water , etc. I quickly go to spray and wipe .... turns out there's no wiper fluid, and to add to it the wipers were not in working conditions. Thankfully (with a huge scare and almost going off the road with my entire family ) ... we made it to the side only to open the hood and find out that it was also low on coolant, ALMOST to the point where there is NONE at all. We fast forward to the next gas station (I'm in Louisiana by now ... started in DFW) I get out of the car check oil, coolant, and come to find out that when I add wiper fluid it just pours it out and will not function what so ever. We took tons of pictures and videos showing hos this thing spit it all out. A effed up hose. The rest of the trip we had bottle water handy and some wipes in case of an emergency we could not turn back then. Then once we got home the project was CLEAN THE VAN! I LOVE cleaning and returning stuff better than I received it. With that said we never truly utilized all the sub compartments of the Van, until we were cleaning it 3 hours before returning to find that areas under the fold chairs, and where the spare tire is located was covered in vomit. Disgusting. We took pictures and videos again. We returned after close, so no one was present (I had to fly out to Chicago the next day and couldn't return myself). We called in tot he office, and not only reported but explained and sent in all the collected evidence. They first gave us the run-around about the manager being out of town and no one else available, when we figured out what was going on we began to call and check with them after which the manger said there was nothing they could do , and dind't even bother to apologize. I think it's unfair that anyone has to put up with this company's Bull**. Please do your life and kid's life a solid and choose a different rental company. For me , never again.

BISTABRT

This place is a scam. Never rent from them. The customer service is horrible, full of attitude. The old lady at the front desk (I think Lena) is rude as hell. I had a reservation through a third party which clearly states the rental is for unlimited mileage. When I went to pick up my rental, Lena told me that since I am a local DFW resident, the unlimited mileage doesn't apply. What a baloney?? I tried to show her my reservation confirmation page, she would not even bother. She keeps on repeating the same local resident bull. She even told me, the destination we were going to is out of their service area, so if something happens to the vehicle, then we are on our own. I did not want to take any chances of a breakdown with my kids traveling with us. I simply refused to check out their van. She refused to refund me my money. I have filed a dispute with my credit card. I will fight till the end. These people are here for your money. They do not care about a repeat business. Once you make a reservation, then you're stuck with their deceptive terms. Please do yourselves a favor and avoid this scam of a company at any cost.

Linda Villegas

Horrible service! They gave me an ugly old van that spelled like fish, nothing like the picture. The unlimited miles was a lie. The van had dents all over. I called to get a new van and was on the phone for 1 hour without getting anyone to help me and when I finally got in touch with them they had closed and could not exchange the van. The front tires were worn out and since I could not exchange my husband had to get tires rotated on our expense to the back to leave on time to our trip.

Grumpy Ass

This place has the most awesome employees. They go over and be on the call of duty. Pam the general manager helped me and my family so much I can't say enough. I would recommend this place to anyone and everyone. Thank you for your help.

Ray Leon

Rent at your own risk. Companies like these rely on 1% success to maintain their business, knowing that you can't get your money back and may never come back too. 1. The location is not presentable at all. It is a very run down compound not far from the airport. It doesn't look like a business facility. 2. People who work here are fairly old and grumpy. So don't ask questions, or request an explanation, or expect courtesy especially if you stood in line for one hour. Customer service is just poor. 3. BE AWARE THAT THERE ARE HIDDEN CHARGES; such as being informed of an additional mileage fee *(when in fact the agreement in your email clearly says "unlimited"). You will probably get an explanation for why it is not unlimited but good luck if you attempt to argue with them on that. 4. They will hold a certain amount on your credit card until the vehicle is returned. So be careful if you don't have a lot available on your card and they already hold $200 in addition to your rental fee. In the end, you will pay more money than if you rented from Avis, Enterprise or Dollar. This is a 1% success business. Nobody in their right mind goes back there.

Rachel Harris

Good experience here. At first we booked through price line but saw bad reviews on Google. We actually called to cancel but were won over by really good customer service including giving us a small rate reduction off what we booked the car at on price line. The one downside is taking a shuttle to the rental center at DFW and then another shuttle to the office - additionally we noticed a little left over trash in the van. We decided to wipe it down ourselves. But the price was great for a minivan, it was new and in great condition. For comparison the quote we got from Budget for 5 days was 500 and we payed 202 for 4 days at AVR. The staff were really friendly and helpful as well. We have a newborn and they cooled the car for him while we were at the desk. Margie was especially nice.

Donneillia Clemons

I've rented from them twice and will continue. Had minor misunderstanding but very nice help, reasonable prices and clean nice vans. I love the customer service especially Margie! Will rent from them again! Just wish the miles were unlimited.

Lynn Tanner

My experience with this staff is top notch. A team of integrity and pleasant customer service. I left a package on the van while traveling to Premier Designs Jewelry’s home office. The bag of jewelry was recovered and is in the process of being mailed to me. I cannot begin to express the gratitude for such honesty and integrity of this company’s staff members. My direct contact has been Lena, who has gone above and beyond for my business. I definitely would recommend them to anyone. Blessings, Lynn Tanner

C&A Bookkeeping & Tax Services

Margie was very helpful despite the third party website we reserved with. She was able to accommodate us with a rental van last minute. Thanks again!

aklilu debessay

Love the customer services, the price .the woman goes extra mile to help our group. Thank you.

Lana Smith

I rented a van for 4 days. First when we went to pick it up, Lena was not the most friendly, even my children noticed she had a bit of an attitude. She did a walk around check of the van. As I was driving to my house I noticed several chips in the windshield, and immediately called to make sure it was noted those were already there along with some dents in the side of the van. They were not. Then as we were packing we noticed the van was not clean at all. While on our vacation the windshield got quite dirty, when I went to spray and clean it there was no washer fluid (which was pretty scary driving at night not being able to see well with my children in the vehicle) we had to pour a bottle of water on it while running the wipers to be able to see. When we got to a station to check and fill the fluid, we notice the coolant was extremely low. After we filled both the coolant and washer fluid, we tried to use the washer fluid yet again. Unfortunately we discovered the hose that connect from the reservoir to the sprayers had been disassembled in two places. We assembled everything and completed our trip. Upon our return I contacted AVR and spoke with Margie explained to her all that had happened, although she was very apologetic she said that she would have to leave a note for her manager that would be in the next day (which was on a wed.) I sent her an email with pictures of the house, the coolant reservoir, how clean we left the van (because I didnt want to be charged the cleaning fee when they obviously dont clean or do maintenance checks on the vehicles before they're rented). After a week of trying to contact Pam the manager (of which I never got to speak with) Margie said that Pam will only reimburse for the coolant and windshield washer fluid.

Hani Ghosheh

They denied my reservation although it was prepaid through Hotwire because I was a little late. Hotwire said per their agreement they should hold it for 24 hours

Twaunia Jordan

I must admit, I was ticked off when I first rented and once I was able to express my concerns, Ms. Margie was very sweet and accommodating. She was very professional and very compassionate.

Grace Crawford International

All my four times renting had been amazing the service at the Dallas airport location had been great the lady there is awesome

Mblnj Bnjlm

If there is a minus star I will put it, The worst van rental they are. The worst customer service is there They donot care about customers The person there named by Pam is very rude and the other lady work with her/him is unprofessional and worse than her. This people there they donot care about you as a customer, They just care about there money, if you want some people to make your day bad go there, the most unprofessional team there. And right from the door you will see how the service is bad. Go to another company respect you and have a good customer service at least.

Jerrin Mathew

Its a worst place to get rental. We order from Expedia online and we pay all the payments then went to get the van they want pay again and no unlimited miles. The guy said unlimited miles for out living people only not the close live people

David likens

The worst rental car experience I have ever had in my life.

Bruce Sandlin

DO NOT USE!! Away from DFW, must take 2 shuttles to get there. Price quoted was doubled with airport access, pick up fees. Personnel was not very friendly.

Cinder Ella

I cant fault ARV at all. They were brilliant. The dodge Personnel Carrier was spot on. The staff were friendly and helpful. The van saw me round NCOM2019. We could not have asked for better service and customer suppport. Highly recommend.

Erica Goodrich

Van was almost brand new. The van itself was great. The rental facility is very outdated and the process is longer then a typical car rental. Also, was surprised to learn it was NOT unlimited mileage. Booked through Hotwire. Just make sure you read the fine print if you need to put some mileage on the van.

H. Dean

This was the easiest rental process ever. The lady was super nice and helpful. I'll be renting from them again soon.

MT MT

Worst Rental Company ever Scammer please stay away from them

Magan Creel

If only there was a lower rating! The vans are decent. However make sure to check the tires before you leave, barely made it 5 miles before the light came on. Don't expect any sense of urgency either. Be prepared to wait! And never choose to be allowed to bring it back without gas, they never record that you chose that option. You will either leave and get gas, if you still have time before your drop off time, or they charge you $5 per gallon. They may be cheaper to rent from, but the hassles you deal with will make it not worth it at all unless you just have endless time to spend dealing with them. Also, make sure when the visual inspection is done, no matter how busy/how much they try to rush you through it, pay attention and get every detail! They most certainly take their time inspecting everything when you get back, so don't let them rush when you pick it up.

TAZZI'S UNIVERSE DFWREVIEWSANDMORE

WENT HERE TO TAKE A TRIP TO WINSTAR. FOR, MY HUSBAND BDAY. 15 PPLE

Steven Porterfield

...WARNING... If you are a local DFW resident they will not give you unlimited mileage regardless of what your reservation says.. I ask why and there was no explanation given. My advice rent from a major car company...

Yanet Rodriguez

Thank you Humberto for helping us out last minute! Saved us from a stressful situation. I will definitely come back. And recommend them to family and friends.

Willow Hill

Wow what a frustrating process. Getting rental cars is frustrating anyway but this took the cake. I didn’t realize when I booked this place is NOT part of the airport, and by the time we got to the place and finally got a van it had been 2 hours since we landed. Upon return we finally called an UBER because it was taking so long we were afraid we’d miss our flight. The people are nice enough but so slow it was ridiculous.