Reviews of Ed's USA Auto Rentals (Rent Cars)

Samara Hoffecker

Excellent service wonderful costumer service people are very friendly

Shawn B

Nice friendly and helpful.need a car or moving truck.call them frist

tom siko

Nice staff and wide selection of vehicles

Rich Bednarczyk

Bought a 2013 journey from them had car issues they fixed we were pleased not long after we found the journey didnt start we contacted them at Eds USA and said that we have to have the car towed to them and the wrecker would arrive at their facility around 2:15 Kathy says we close at 2pm saturday we are comming from Hawley PA but if we want to pay the $ 65. after hour charge someone would stay WHAT KIND OF CUSTOMER RELATIONS IS THAT FROM A COMPANY THAT CLAIMS TO BE ABOUT CUSTOMERS ALS HAD AN ISSUE ABOUT A CLOSE FAMILY MEMBER WANTING TO MAKE PAYMENTS TOLD THAT THEY WERE NOT ON THE APPLICATION IF SOMEONE WANTS TO MAKE PAYMENTS FOR SOMEONE THEY CAN MAYBE EDS AUTO JUST ISNT ABOUT PEOPLE ITS ABOUT REPO AND RESALE............BRANDON WAS GREAT NO HASSLE WITH SELLING VERY GOOD GUY TO DEAL WITH today 1/18/2019 called spoke with Nellie very ignorant person being in this line of work telling someone DONT GO THERE its in the lease contract we pay insurance had a 1000 deduct but they want 500, had to pay more, they are very quick to shut off the cars, worst person to deal with avoid nellie

Brandon Gelvin

3rd time purchasing a vehicle from ed’s Usa and every expiernce has been A++++ and the vehicles have been great.. Highly recommend seeing them for a vehicle.. Ask for Brandon Haverstick he will take good care of you.

Amy hettrick

Very friendly

Jim Gary

Rented a large suv for a family trip to Long Island. Customer service was excellent, the rate was better than a chain outfit, and the vehicle was very well maintained and extremely comfortable. I would recommend them to anyone for a rental.

Haley Espinoza

This place ruined our vacation

err0r9

Makes your insurance payments go through the roof /:

Matthew Schuster

I purchased a 2008 Chrysler town and country on 11/3/17 with $1500 down deposit. On 11/13/17 the van needed $1094.33 worth of work done on it because as me and my family was on I80 the calibers locked up causing the van to smoke and almost caught fire. They replace the rotor the tire sensor and the caliber. On 11/21/17 back in the shop again the left outer tire rod an alignment breaks grinding when driving. Total work $1178.85 11/30/17 Back again the left front strut 2 front rotors sliding doors don't work my daughter almost got her hand caught in there. $566.61. On 12/14/17 I was told my van wasn't fixable so I asked for my $1500 deposit back because of all I went threw Diana told me no I had to pretty much settle for something else . I felt I was treated unfair because I came there to get a van that fits my family my 3 kids are all tall so to get into the Mazda cx9 that they gave me was not suitable for my family but I pretty much had no choice in the matter due to them not wanting to give me my money back . Keep in mind I paid all my payments on time on this as all this was going on. Well the Mazda as I'm on I81 driving back to home there is absolutely no heat it was coming out and then stopped all cold air in the winter time . Had to keep pulling over to clean my windows. Well the Mazda needed a blow motor oil pressure switch and a new filter. On 1/3/18 Me and my kids where on I81 and at 65 mph the car just shut off causing the tractor trailer to swerve into the other lane just missing the car this could have turned out very bad . I called eds auto and they told me well it's almost time for us to leave we can't really do anything until the next day I said so what am I got to do they said pay to have it towed I had to pay to have it towed because my insurance only covered so much then I had to find someone to come get my kids before the tow truck would even take the car.The next day they told me oh sorry but there wasnt much we could have done. Couple of days later I got a call and was told the motor went in the Mazda. So I mentioned again about getting my money back was told no. I said so what am I to do they said they will fix the Mazda and I can keep driving the rental mean while I'm still paying my bi weekly payments on time. A couple of days later I was on the site and I noticed the 08 van I had was back on the site so I called and I asked how is that possible I was told it was fixed. Really then why wasn't it given back to me then? So I asked to speak to the owner never happened the next call I got was we can switch you back into the van I got the van back and still have problems with it. When I mention it I'm told I'm an unsatisfied customer not true I trusted them and this is what I been going threw I have all the paperwork and slips for the couple of rentals . I feel like i taken advantage of and should have been refunded my deposit to go else where. They are money hungry and if your payment is 1 day late they nag you for 25 fee

zach glassic

10/10 I would personally recommend to come here for a car. They helped me get the car I wanted.

Gala Flor

Worst rental experience ever. U-haul from now on.

Bud Vidal

Quick and easy

John Haller

So purchased a car here we took our last $1,000 that was supposed to go towards our mortgage on this because I was suppose to have a job but the job fell through car had problems right from the start they said they ran it through their shop but when I pulled off the lot it had a it had a leak and it felt like it was going to fall apart on the interstate I'm not going to put my family's life in danger driving a vehicle that shakes like that God only knows what else they missed that they would have not gotten taken care of so we decided to take it back because of the money and because who knows what else could have happened to the car that we would have to pay for out-of-pocket if they missed other things only had the car for 4 days put maybe four hundred miles on it we still couldn't even get none of that money back they're just money hungry that's all I don't care if it was my fault or theirs they still give at least a couple hundred dollars back but to them it doesn't matter even though I explain the financial situation before we bought the vehicle

Jennifer Krammes

Great place to get a vehicle. Very friendly staff. Awesome business!

Stanley Crawford

Have not done business there since 2010 and have ,o intention to ever do so. Over the years I brought them business out the wazoo through a compAny I worked for renting their over prices run down cube vans and when I rented a car for personal use returned it ON TIME, EARLY IN FACT Eds daughter inspected the car and claimed there was damage that I know WAS NOT THERE WHEN I RETURNED IT....AND THIS LADY ( I won't use the tee. I'm thinking due to respect) insisted that I was a liar and put a microscopic scratch on passenger side rear fender behind tire. J guarantee thAt they buffed it out for 15shucks a,d kept my depositor 250. Scum rip offs

Shan Shan

I had such a wonderful experience for the past many years working with all the staff at eds! !!! I would like to thank Brandon Haverstick ,a vehicle specialist at eds for helping me through everything and being so kind !!! Thank you again !!!

Kelli Nettles

Wonderful experience

J Matt L

Well I'm on my fifth car

Corey McCabe

Wow! Great company, customer service is fantastic. Highly recommended

Samuel Rosa

Paying 600 a month for a 2011 Chevy equinox. That’s a note for a brand new car not to mention repairs that have to be made and being over charged. I don’t know how they have good reviews.

spizzle success

very nice place

Amendon Coleman

I needed to rent a car for my wife and after calling multiple places Eds were the only one who had reasonable rates. I had no problem with the car or the staff for Schuylkill county this is very surprising I highly recommend them and they also sell the cars they rent.

Chad Strohl

I have never had any problems with this business. My mother is also a customer of theirs and they have helped her with her car needs. The staff and the garage has always been willing to bend over backwards for her.

Joe Frasnelli

I dealt with Eds for many years from Truck and Car rentals . to storage units. Very good people there. That's why I still go back

Billy McGinnis

Highly recommended Had great customer service from Brandon He had me in and out of there in a new car in no time :)

William Shook

Great pople very helpful

Rebecca Wiest

Dont do any business with this place they sold us a car with a faulty tyranny when we took it took get it fixed by them the first time they tried to say it was just a quart low on tyranny fluid. Still didn't fix it so we take it back and they want to charge us $650 while its still under warranty for labor and fluid and money down on the tyranny. These People are a joke.

Stephen Druckenmiller

Easy to deal with and very professional.

Cherie Petzold

Went to Ed USA for husbands car and had a great experience. Wonderful customer service.

Matthew Albertine

Fast and friendly service and quality vehicles! Brandon our sales agent was very helpful and easy going. Highly recommend!

*The Fuller Family*

Not bad for buy here-pay her, if you have credit issues. No credit ✔, but it's gonna cost you..... Minimum $1000 down, $200 plus every 2 weeks. HIGHLY recommend going elsewhere if you have good enough credit.

Jennifer Elison

Excellent customer service, ask for Brandon

Tressa Peterson

I bought a car from eds. The worked with me ,my payments are reasonable. The staff are very friendly . They are polite . I would recommend them to anyone .

Shelby Bieber

Smooth easy purchase. Worked well with our down payment. Low biweekly payments. Nice vehicles. Ask for Brandon

Jared Wank

Price for renting a vehicle was much more than Enterprise and they were much stricter on return times. Had to pick up vehicle on Sunday and they are only open till 11 and was told anything after 24 hours I would be charged.

Heather Ennis

Brandon was absolutely amazing! Love this business, was very helpful and friendly!

Dwight Moore

Friendly and helpful staff, walked out with a car the same day.

Leticia Raimondo

Hands down best dealership I've dealt with up here. I was stuck in a tough spot and my salesperson, Brandon got me into a vehicle no problem and was able to get everything done prior to me getting there. Brandon walked me through every step of the way and never kept me waiting. If you come here to get your next car which you 100% should... definitely ask for Brandon!!! Thanks for everything

chris fenstermacher

We are the best at Ed's....Come see for yourself!!!!

brian bucher

Good service ok product.

June Stefan

Thank you to Ed's USA for helping me out with my car issue. My car needed repairs and Ed's promptly took it in for repair and returned it the same day. My job requires a great deal of travel and my car is vitally important to perform what …

molly gaunt

Well ran family owned business. A very fun staff

Aimee Peel

Brandon was VERY helpful, easy to work with and patient. Very happy with my experience here!

Jessica Weidenhammer

Brandon was awesome to deal with. Smooth transaction worked with me every bit of the way!

Rob Mullin

My wife and I have been purchasing vehicles for over twenty years here.our maintenance is done here and if a rental is needed, we're here for that as well. Today we purchased a new vehicle, we're excited about that!! Thank you to all the staff here at Ed's USA!

Shannon Butler

Very good experience! Quick and easy!

Kenneth Adgerson

Best Dealership ever! 3 cars 1 Suv no problems ever. Ask for Nella sales, Tina in service department. Tell' m kenny sent ya!

Heather Corby

I have always had a good experience with eds and their staff.

Dave V.

This place is a disaster. They rip you off any chance they get. Sell you junk that either breaks down or needs to be fixed every other month. They charge you bogus charges. Save your self the time and trouble and go somewhere else.

Amanda Stewart

Excellent customer service!! Brandon made getting a vehicle as easy and painless as possible.

Default Default

Horrible place to do business with. Will rent out a vehicle that has bad tires then tell you to deal with and latef bill your insurance and commit fraud by filing a judgment against you as well.

Machelle Schaeffer

About a month ago, I reserved a 5X8 cargo trailer. I pre-arranged this because they aren't open evenings and I couldn't get there until a half hour before closing. I needed everything ready to go so I could get it loaded before dark. I asked if it came with a load lock. I was told no, but it had places where you could fasten straps to hold the load in place. When we arrived to pick it up, there was a marker light not working and a turn signal not working. the jack did not go up all the way, so it drug on the ground if there was a little bit of a hill. We had to wait till they tried to get everything working...never did get the jack to go up. Upon arriving home and starting to load it, we saw there was NO Place to hook in any kind of load straps. Strongly disappointed!

Eric Brown

Friendly staff who quickly got me in and out in minutes!

Schuster Shikeyia

Don't go here if you want a dependable vehicle I filed a report with the better business bureau. Once they found out Tracy called me and asked me what my problem was with her very unprofessional. Worse mistake ever.

john tym

Excellent service and great customer support! Highly recommended!!

Joe Westpy

Never had a problem with Ed's until today. Last week my card number was entered wrong for my payment, when I noticed they called I called back. I was told my payment was late, we called and left a voicemail. I told them my voice mail doesn't work and paid them $100 of the payment promising to pay the balance the following week. Called to pay today had a late fee attached to the balance when I asked why you entered my card numbers wrong I was told " I know nothing about that" also they told me I said I had my voicemail fixed (untrue). Made it sound like it was totally my fault. This was the only problem I ever had on the car side.

bryan williams

Brandon was verry helpful in placing my girlfriend in a Ford fusion the same day we went. He was answered every question we asked and worked with us to make payments affordable. Highly recommend eds usa!

Derek Jackson

I love working at Ed's usa.i have never worked for and with a great bunch of people

minecraftplayeryt98

I am on I cant count how many vehicles with Eds as I normally get another one every 2 to 3 years due to the amount of miles I use on them. Its like family when you walk in they know your name and they even know my sons name. Always there to help when I have questions and always polite and friendly!

Bradley Bomberger

Yeah if i could give a 0 i would NEVER do business with them. I too will be filing a report with the BBB. I had a 2008 chevy cruse oh no wait it was a 2013 . Its just the first letter they sent me AFTER sneaking down to take the car back AFTER begging us to keep it said 2008. i dont think they even know what POS they leased to me. A lady did hit me in the front and i submitted a claim. Well eds after taking the POS back much to our pleasure decided to submit another claim and bill us for damages that were on there before we leased it. And then accused me of cancelling it! I have it all on email. Well i cant cancel a claim i didn't submit. My insurance carrier did cause they weren't sure why two claims were submitted. My recommendation is to take pics before leaving the lot.

Stephanie Krebs

Dont get a vehicle here place is a joke. Had my vehicle here 4 times since I got it for transmission issues kept saying nothing wrong. Finally after taking it to aamco and them saying something is wrong and telling Ed's they found something. They didnt wanna take responsibility for the issue which started day I drove the vehicle home. They say one thing and do another. Best bet would be go to another buy here pay here unless u wanna waste your money !!!!!!

Heather Lee Anderson O'Brien

Very friendly staff ☺!!!!!