Reviews of Carolina Rent A Car (Rent Cars)

Michael Macli

I've been meaning to write a review for a few months now. I searched exhaustively for a company that could rent my a Jeep Wrangler for my Asheville Trip. I found Carolina Rent A Car, and they were great! We very badly wanted to have a soft-top, and although not promised, they tried to help us and we did end up with the soft top. The car was waiting for me at the Airport, it was great shape, beautiful car. And we had a phenomenal time on our trip. The Jeep truly made our trip that much better, driving the Blue Ridge Parkway for 7+ Hours. My only concern was i had to push the folks at the company for paperwork before the trip because they had vacations and individuals who took my reservation forgot to send the docs I needed, which had me a little concerned until it was all settled.

Bob Young

I've been working with Carolina Rent A Car consistently for several years, renting cargo vans and box trucks to help transport tools and materials to volunteer projects around North and South Carolina. Kirk, Mike and the other agents have always been super friendly, courteous, and efficient with reservations and I've never had any problem with the quality of the vehicles. I'd recommend Carolina Rent A Car to anyone.

India Green

India Green recommends Carolina Cars. October 12 at 3:00 PM · The experience I had with CAROLINA CARS was absolutely one of the best car buying experiences of my life. I haven’t had a car payment in years and it was definitely time for me to upgrade. I knew the type of car I wanted, I used Facebook marketplace and searched for the vehicle of my choice. I am very picky when it comes to used cars, therefore I look at reviews, do a little comparison shopping, and finally will visit the car dealership in person. From the moment I stepped onto the dealership, I was greeted with professionalism and a sales team with over 25 years’ experience in the automobile industry. The aura and distinctive atmosphere of the entire process from start to finish was very relaxed, easy-going, and ultimately I was able to purchase the car I wanted. I would definitely recommend buying a car from Carolina Cars, especially individuals who are looking for quality, dependability, affordability and overall excellent customer service. Once again, thanks to Robert Ross and his sales team at Carolina Cars for my car buying experience.

Camilla Garcia

Good place to rent a car.

Dee Willis

DO NOT RENT HERE. At first the experience was good. The car was clean and seem new and the rate was good. Then one day I get a call from my bank saying that they tried to take $13,000 out of my account. When I called them the clerk had a real unapologetic attitude and stated it was just a mistake and what was the big deal. After this first incident money was deducted out of my account without authorization from myself after many request to call me before authorizing payment due to the error in the beginning. At the end of the rental the clerk refused to give me the end damage report and said they don’t do that there? I’m so confused How do you know if there was damage on the vehicle when it’s return if you don’t do a final damage report and provide customer with copy? I don’t trust them and if you have to rent be very careful and watch your account. *Updated*below respond is false and I have witnesses to prove it. Thank you for trying to make me out to be an disrespect customer and I glad you been in business for 21 years doesn’t make you someone that can be trusted. Well Fargo been around since 1930 and they stole 1 billion dollars from customer. Just saying.

Rahim Baptiste

Low rental fees but they nickle and dime you with additional fees. By the time you're done, your final cost is much higher than the actual rental cost they advertise.

Shane Stamper

Carolina rental is a great place for your car rental needs extremely helpful and knowledgeable, From Mike the manager to Kurt, Anthony and Brittney your greeted with a smile and hometype environment not just another customer here. I highly recommend these guys to everyone.

Travis Robinson

There was only one issue I had, and once reaching out to the appropriate parties, the issue was immediately rectified. I recommend doing business with the people in charge of this place. Thank you so much.

James Hamlin

Really nice and professional people

DAVID SHAW

THE WORST CAR RENTAL COMPANY IN CHARLOTTE!!!! THEY LIE AND STEAL FROM THEIR CUSTOMERS!!! THEY DO NOT HAVE UNLIMITED MILES!!! DO NOT RENT FROM THEM!!! They first tried to charge me extra money when I returned the car because they said that I went over the mileage even when the rental contract said that it was unlimited miles. Then they charged me a higher weekly rate for the following weeks because they said that even though it's unlimited miles I was driving their cars too much. I will be contacting the BBB because they are VERY inconsistent in their business practices and charge people differently based on OBVIOUS factors. Their cars smell like WEED when you pick them up. One of the cars I rented had horrible brakes that you could hear screeching from around the block. WEEKS after returning my car they're still trying to charge my card in random increments. DO NOT RENT FROM HERE!

Angela Johnson

Easy and except cash

Gloria Oliphant-isles

New mgmt. very different steps 2 rent a vehicle

Airy McDaniel

We will NEVER do business with this company again! The car rented to us (white Nissan Altima) was already in bad shape. Scratch marks all over the exterior, the interior smelled of mildew and smoke, and had burn holes all over the seats. When the rental was returned we were told we would see the deposit within 2 days. Today I called because it had been a week, and was told that I could not get my deposit back because the car smelled like smoke the next day after the car was returned. The car smelled like smoke/mildew/God knows what else from the moment I got in the car and my girlfriend's mom even said the car had a strange smell to it. We do not smoke whatsoever, our 5 year old son (who has asthma btw) was in the car with us and to falsely accuse someone and steal their money is just not right. I would never rent here nor do I suggest anyone waste their time having their money stolen. It's a pure scam. This company should be closed down for fraud. We will be reporting to the Better Business Bureau today. - Lamar Keaton

John Wilson

Mike and Kurt at Carolina car rental I give my highest recommendations for I run a home improvements business and they have pulled me out of a jam a number of times with excellent service and great equipment. Will deff use them again.

Tisha Pink

Horrible the car I received was damaged inside and out. They take advantage of this being a last resort Rental option for alot of ppl. I would not recommend to anymore. Customer service was rude and aggressive also. I don't like the fact if having to give my social security number for a rental either. This whole rental operation is sketchy

Jonathan Fletcher

We've routinely used Carolina Rent A Car to rent vans for church trips and have always been pleased with their vehicles and services. Our most recent trip used a 12 passenger van and I was impressed with the quality of the vehicle and the bells and whistles it had with it. The staff here are always kind and friendly, whether on the phone or in person. We will continue to frequent this business for our rental needs.

Big Knuck

They are amazing

Jeremy Baker

If I could give this place zero stars I would! I recently rented from them for a 1 day rental that turned into 2 days only and I was treated like a criminal! We tried to rent from Payless car rental when they wouldn't allow us to rent without a flight itinerary we took it upon ourselves to call and rent from Carolina. The getting in the car portion was typical however lengthy, apparently they have to verify insurance coverage with your company. Upon renting I was informed that if you leave the state you are given 150 miles per day then charged .75/mile after. I am recently unemployed and have to wait for my final paycheck to clear this Monday, 3 days after renting. I stayed informed with them every few hours about what was going on, tried to borrow from numerous friends to no avail. I was called and threatened with warrants being issued for my arrest every few hours, they were not willing to even listen to my situation. Mike said that because I couldn't pay for the second day and had the car that I had stolen the car and would get arrested. They called my father while he was busy with work out of town to get his contact info for the jail and my arrest. They told him that they had a car follow me around Charlotte about a mile behind me for most of the day. That alone is weird and scary considering that every car has a live tracking device in it. But now my family thinks I was trying to steal a car and how embarrassing! I was going to vacuum and clean the car out before returning it but was told to make it back there to drop off the car before the cops could get there to avoid being arrested. I will never in my life rent from them again, I will never recommend them to anyone and will tell my story to everyone I know. I have never experienced such treatment, humiliation and hassle from any other car rental company. I am a preferred member with Avis and Budget, (whom had no available cars for rent) Wyndom rewards, Hilton Honors and a few others. I am not a homeless beat up criminal, just an educated middle class member of society whom happens to be between jobs at the moment who was just trying to help a best friend move back home. This was the most stressful, headache, scary rental that I have had in my 37 years alive! A trailer for an office should have been enough to keep me away! I have all of my phone calls with them recorded and even received voicemails of the same nature. Nothing would make me happier than to find out that someone sued them for defamation of character, hassle, and threats of nature and that someone may just be me.

P.S.

Carolina Rent a Car put me a nice ride with no hassle. Very professional businessmen with quality cars. I have nothing but good things to say about about experience renting here.

Ashley Davis

I highly recommend renting your cars through Carolina rental! I have had a great experience working with Carolina rental for the past couple months. There cars are up to date and I never have issues that can’t be handled without a phone call. Although renting cars is a hassle, Carolina rental has made this experience easy. I want to especially give credit to Mike and Matt for their hard work, time, and patience.

Bryan Beaty

Great rates, clean cars and the staff was easy to deal with. Thank you for all your help and we will definitely be renting with you again

Tierra Graham

I love Carolina rent a car they are very helpful. Mike and kirk are very nice and so are they staff members, they make sure you are satisfied and well taken care of and get your money worth!! Thanks for the great customer services they give....

Melvin Butts

Very great compony to rent from I WOULDENT HAVE IT NO OTHERWAY BUT CAROLINA RENT A CAR ITS FAST AND EASY NO HASSELS AND GREAT CUSTOMER SERVICE

Shahn Rich

Alright prices, cars are at least 2-3 years old nothing up to date!!! Guy that works there named “Kirk” is a real tool. Very rude and unfriendly to Black people. Other than that the place is pretty ok.

Shauna Jackson

Easy to work with , very reasonable.

Erica Moss

I Love this place. I recommend anyone getting a rental here. Everyone was so nice & patient. Brittany also Kirk help meet my needs. I will most definitely rent here again..

Ted Adams

Got a hood deal

Sheila Crump

I am very pleased with this business. I have been coming to them a long time for my rental needs.

Clyde Davis

Great customer service

Don Pinero

Staff was friendly. Highly recommend this place.

James Winston

I am a fairly new customer of this business and I have been very pleased with the service that I've received since patronizing with them. I haven't met all their staff just yet but, I've previously dealt with Mike, Kirk, Anthony and Carlos. These guys have been great to me providing outstanding customer service and assistance with any issues or questions I had regarding my rentals. I am an early worm so, I like to get things done early and quickly because of my daily schedule. Well. Mike is there on time, waiting to assist me every time a come to pick up a car. I never have to wait and a car is always waiting for me clean and ready to go (THANKS GUYS). I highly recommend this rental car company. They might be small in size but, they are big on satisfying their customers.

Mike Milazzo

Easy to work with!

Abdelilah Moujahid

Bad customer service

Luis Bedolla

(Translated by Google) Very good attention (Original) Muy buena atención

A Google User

A locally owned company and very friendly , helpful , professional employees. All the while their rates were pretty good or at least comparable to competitors as well as a nice selection of very good quality vehicle's. Also located convientantly close to Motels , eating/shopping and gas stations.

Kelle Pressley

They have a nice selection to choose from. Easy rental policy, but low value to cost aspect. Overall, great men to work with.

Rick Teshima

Very nice people.

Mack Carr

Recently had some major mechanical problems with my personal vehicle and was forced to rent a car. Finding a place to work with me during this time was stressful and difficult, until I found Carolina rental car. Working with this rental company has been a breeze. All the red tape and loops you have to jump through with other company’s, the waits, the lack of cars and the run around just were not issues in the least. Thank You Carolina rental car. Will always recommend and will definitely return if needed in the future. Five stars

Joseph Priester Music Group

The guys were great. They have worked with me and I appreciate it eminscely. Especially Mike and Kirk. Thanks guys. I will call on you again.

meka burgin

Jankie! Ripped me off

king soundwave

my experiience at carolina rent a car was awesome. Mike was there for my every need. He was informative and helpful. He made my experience very comforting. I will recommend them to alot of my friends. LISA REVAN

Savannah Sheldon

I could not recommend Carolina Rent A Car highly enough. John helped me buy the perfect truck this past July. He was well educated on the specific car I was looking for (as well as comparable makes/models), encouraged me to take my time, and asked me for details (down to the exact color or axle ratio) to ensure I got exactly what I wanted. He also helped me to have some equipment installed (gooseneck tow hitch, trailer electrical wiring work) with high quality work and at a fair price. It was the complete opposite of the car buying experience I had come to expect. John is honest, patient, and an expert in his field. I will rave about CRAC to anyone who will listen!!

Kenitra Peterson

Great customer service! I rent all my vehicles here and you get the best for your money!

Tony Lamphear

here is quite the experience it is a very nice environment the prices are very very competitive I have been doing business with them for quite some time and I still will in the future they just make it so easy for you

Phase One Pre-Audit

Ford focus, nice drive. I have a awesome picking up. Everyone was responsive and professional. I told them that the rental was both, business and personal. I was traveling in NC and VA. Unlimited miles. However upon return, I was told that " we have to make a note that excessive driving ". I was surprised and i explained again the I told the agent that I was driving between 2 states. So why was I told about excessive driving?

Tripp Gwin

Thank you guys for the great customer service!! Always a pleasure working with other small companies in the area!!

Candace Thompson

Great people! Great car! If you need a car this is your spot, local local local and they care! Please support local places like this one.

michalle caylor

Rented and bought a car from them! No issues period and when it's time to buy another I will go to them again.

Kara Sheaffer

Excellent service and fantastic to work with!! I needed a cargo van to move my son away to college. Due to a tremendous storm, I was unable to return the vehicle by the cut-off time. They worked with me and were very understanding of the situation. Highly recommend!!!

bj hessler

Above and beyond customer service as I was there to buy a cargo van. Completely transparent transaction and more than fair financing.

Robert Womack

Treated me like family. A+!

Steph Sisi

I dont know where these bad reviews come from probably trying to put business down or fake lies ..the staff is amazing good affordable prices car are in good condition clean well kept..go see for yourself

Jasmine Price

Carolina Rental is a great rental car place to rent from... I always rent my cars from them & they work with you if you have any situation regarding your vehicle, They’re respectful, Nice, fast have clean cars, Mike is awesome he has a great attitude.

Gwendolyn Pinero

Enjoy this location. Always helpful, very professional and welcoming.

Vera Lowery

Please do not rent cars from carolina... If so you qill regret...

Southernbelle 704

If you're looking for in and out services, great customer service, this is the place for you. If you're looking for high rates, the car you rented not available when you get there and now your trip is delayed, then Go to those other guys. First time renting but defiently won't be my last!

ebony wright

I just called twice times! I was on hold for over 10 minutes the first time. The seco d time I called the young man asked me could I hold and I said no and proceeded to tell him that I had already been waiting over 10 minutes. I waited 5 more minutes and stillno response. No wayto treat new incoming business. I saw that this company was local and thought I may give them a try. No thanks!

Bubu Contreras

Great customer service and nice cars

Kyle Kirby

I hope this will save other customers the hassle of dealing with these people. I will not do business here again. 1. They do not tell you at the time you rent the car that you cannot drop it off if they are not open. There is no key drop box. Which force me to drive there 3 times. 2. If you are using a debit card they want you to write your Social Security number on a scrap of paper. This is how people have their identity stolen. Please never write down your Social Security number for anyone! 3. The North Tryon Street location is directly in the middle of a heavy construction area. There is both light rail construction and new retail construction. It will take you no less than 45 mins to get there from HWY 49 or Eastway Drive. The sales people here refuse to acknowledge this fact. 4. The van I rented, in fact picked up two nails in this area around the North Tryon Street location while I was returning the van. I know this because I drove it to Raleigh and back with no problem. When I returned it they told me I would have to pay for a new tire. I told them I did not think this was fair, they insisted that I would have to pay for a new tire. When I told them I felt that they should understand that this was outside of my control because their store was in the middle of a construction zone. They were inflexible. I realized I needed to post this, I told the manager that I was going to give them a one star on google and yelp. He tried to pressure me not to, giving me several hollow reasons, which I am sure he will respond with below. He told me that he couldn't let a customers review "cloud his judgement". Seeing that the management does not care about retaining customers or what customers have to say. I will let you my fellow customers know what to truly expect for Carolina Rent a Car on North Tryon Street.

Amanda Bentley

Do NOT rent from this place! I received the WORST SERVICE EVER from this company! I called before I went in and asked if they had a vehicle available and was told they did. I arrived not even 20 minutes later and first the "rep" said he had to see if a car was available. Next I was asked my age (why would I come to rent a car if I wasn't old enough) I told the "rep" I was 30 then I was asked if I had insurance, I advised him I had full coverage with Allstate and the next thing you know he says he can't rent to me because it's too late. It's 4:30 and we close at 5 so my system won't let me in. Hmmmm well why didn't you say that to begin with or better yet why did you even ask me these questions? And if I go online to reserve the car for 4:30 (as I started to and I'm happy I didn't) why will it let me and accept my $50 deposit??? I was told bad things about here before I went but I went out on a leap of faith because they were the only place open this late on a Saturday. I didn't bother to waste my time asking to speak with a manager because by that time I wouldn't have taken a car from this "company" if it was FREE!!! Do NOT waste your money here go to a more replicable company.

teh Robloxian

It’s hard to find respectful, professional, and empathetic people and businesses these days. These are some of the many reasons I choose to rent from Carolina Rent a Car. They have worked with me in past dire situations and have always treated me with the utmost respect. They go over and beyond to make sure you are satisfied, before you leave, during the rental and upon return. I would recommend Carolina Rent a Car to any one on any day! #ALLFACTS

Sophia Walker

This guys are very very awesome!!!!!!!!!!!

Prophet Marlon

These people are great ! They also sells cars to people ! Th ey have great rates for rentals also

Crystal Acker

Great service. Everyone is awesome.

Shawn Bondy

A first car for my son and a terrific experience. John is truly a great guy to work with.

Jasmine Ridges

I can’t believe this. So I made reservations for a a week ahead of time to pick up car rental at 430pm on Saturday because I was going out of town for a week. I even confirmed it on Friday for 430pm. So when I get there at 430pm the customer service girl comes back in the office at 435 and says oh you can’t rent a car we stop doing rentals at 430pm and I already lock the gate and we don’t have any key to open it only the manger so I asked if she can call the manager she said he’s off and don’t take calls,... this is very unprofessional and I won’t be using there services again I been meaning to make an update for my post, but due to me being busy I’m just now getting around to it.. But the General Manager call me on Sunday morning and help me with my rental.. which was really nice and thoughtful because their office doesn’t do business on Sunday.. I really appreciate him for doing that. Because I was able to go on my Week vacation with my family and enjoyed it.. I love Carolina Rental Car’s management is an Awesome team.. Thanks A Million Carolina-A-Rental

afi aly

The guys here are very nice. The really believe in customer service.

Dean Driggers

Great people

Nicole Smith

There was no hassle renting with them. Way easier than Enterprise & I will be renting from them again. All employees I had contact with were very friendly and helpful.

Miquel Alexander

They had excellent service i had a problem they fixed it its a great company to rent a car from when u need one i would most definitely advise more customers to rental from carolina rental u cant go wrong

Alisha Mccutchen

Best place in Charlotte to rent a car from !! The staff are nice and very professional. I Definitely will be back !

Kathy Keeteman

Your average rental car office, however the employees were very pleasant and helpful. Any time I had a question or concern they happily assisted me. When calling you can expect to get one of the employees in that office. Will definitely do business with them again. Give them 4 1/2 stars#

Jim Pittman

A nice place to rent a car.

Duane Miller

The company is great and they go out of there way to make sure you are happy. Great clean cars!!!

Asha Calhoun

This experience was so amazing after being turned down by one of enterprises the biggest rental companies in America because I didn't have a Carolina license oh but they accepted me with no problem thank you guys

Shameka Benjamin

I rented a MIDSIZE car on Friday, cool no problem pick the car up.... What is this !! The rep stated this a midsize I say oh ok... got in the car drove off why this car got a mind of its own. I call the store to let them know I need another car because the car needs maintenance. So the rep was like we do not have anything at this moment call Saturday by noon No problem. I called at 7am. Remind you this car is 2011 Hyundai Elantra. Why are you renting out 2011 cars. So I call spoke with the manager and he stated that the car should not been rented I was like right, he stated come down and get another car. I got a Nissan Altima much better so I ask the manager how much it will be for the week to rent he stated $125 because I already paid $160 for the weekend I was like ok. IT'S Monday I called the place to see if it was still $125 the rep stated no it's $185.. What!!! I said manager just stated it was $125 he said cause of the additional driver , well I don't need additional driver, the only way to take that off is to re-do another contract noooooo!!! The worst on top of that you charge $35 out of my deposit. A mistake your employee did oh well fault is that. To sum it up it was a horrible experience with the rental and the workers. They need more training and let people know up at beginning of the rental. I even ask the girl who return the car and she act like she didn't know nothing, unprofessional. I will not rent here again !!!! some BS ESPECIALLY IF IT THE WORKERS FAULT.

Kierra Moore

I DO NOT RECOMMEND THEM TO ANY BODY !!!!! They are racist and NASTY !!!

Louis Wilson

I like Carolina rental car because the process to rent is simple and they will work with you if you need a vehicle for a specified amount of time...the service is excellent and I appreciate their staff for being able to help when other rental companies would shut the door. Thank you to the staff of Carolina Rent A Car.

Niki Abell

Omg I love this place. Mike and his son are the best. They have great rates. I would recommend them to all my family and friends.