Reviews of Portsmouth Ford (Rent Cars)

Kevin Rush

Last Wednesday I purchased a 2016 F150 4x4 Sport. I've always driven F150s and love them. When I saw this new truck I knew I wanted it. I went inside and started talking with Sean one of the salesman. He was fantastic. He didn't pressure me or even try to talk me into buying. After taking the new truck for a test drive, I came back inside and told Sean I had to have it! I picked it up the next day and it was all ready to hit the road and it looked beautiful. It just happens that my wife and I were going on a road trip that weekend. We put some nice miles on it and it drove like a dream! Good thing we had a lot of time while driving. It gave my wife plenty of time to read the manual and figure out what all of the Buttons were for! From a long time Ford F150 owner, I'm telling you. You should check out the new trucks. There awesome and so we're all the people at the Portsmouth Ford dealership...... They will get my business again, that's for sure. Thanks guys!!!!!!! Kevin R.

Bob Falco

I bought a preowned Lincoln MKS from Joel Purdham. Joel was easy to work with and I recommend him. He made sure the car was right before I took delivery of it which was the same day.

Brett Murray

I was happy with the buying experience, nice they have no delivery and licensing fees, however, we were told they were going to give us a new battery and fill the tires (we bought a 2017 with a dead battery on the lot) and the car wouldn't start the next morning. Tires were also never filled to full! Had to go back the next day and they were quick to fix the problem but I don't trust their service department at all!

Janet Spencer

They were a lot of help, great people.

Kenneth Dovey

Excellent service department of sales apartment, I'm enjoying my 2019 f250

Daniel Gallant

Bought my mkc there very nice people

Ethel Dow

Just left the dealership. Originally my daughter went in looking at the ford edge. Test drove it, loved it. Robert was the salesman dealing with us. Had him go in to pull numbers. Had to keep at a payment as my daughter is a full time nursing student. Those numbers didn't work for her. So she test drive a fusion, still not in her price range, but he was trying to show price with year was better but still, couldn't pull the #s she truly needed. So we went in got his card and let him know that my daughter and husband would bicker it out and let him know. Here lies the issue: That's when he got a little aggravated, then we leave, realize we don't have the registration, so I called him up and let him know. His response, I gave it to her, what benefit would it to be for me to keep it? I said it won't but still need it.. offers for us to come back, we go look around, nothing! He looks around and says you are welcome to look but I have never lost a registration before! Story short after him insisting not only to myself, walking out to my daughter and telling he he gave it to her and to his coworkers...he still repeated, several times how it wouldnt benefit him.. NO KIDDING ROBERT! Well guess where it was? Wrinkled up in his trash!! Thanks for the apology, after trying to make me look like a moron! Never again..

Travis Albee

Terrible customer service. Once they sell you a car, you are on your own. They do not stand behind their product.

Christopher Crosby

Very unpleasant experience. I heard there was a change in ownership a few years ago. Seems like things have went down hill since then. After asking for an accommodation that the other dealerships were willing to make but I was denied at port ford, I asked to speak to the manager and was told "He was busy eating Chinese food." There is a good reason they have high employee turnover here. I never see the same people there. I have moved the service of my vehicles and all future purchases to Rochester Ford.

Eileen Maroney

Excellent service! Went thru the Quick Lane and was in and out in an hour! The folks that I dealt with were very customer oriented! Will go back!

Tracey Ann

Salesman, Eddy Francis, was wonderful to deal with. Prices clearly marked on all vehicles makes for an easy, no-hassle car buying experience. Ben, the finance & warranty guy was so helpful in explaining our extended warranty options for the car and helped us pick out the perfect plan. Definitely recommend them if you're in the market for a new (or used) car.

Sandra Viel

Service advisor was great. Needed new brakes gave great service

John K

Bought many cars here

Melissa Graves

Wonderful sales people. Very helpful, showed us all options for what we were looking for and we found a truck better than we thought we would get for a great deal. Great value for our trade in. Hassle free and easy even with our 3 kids with us :)

Gus Szmyt

I recently purchased a 2019 F350 and am completely satisfied with it. I have been a regular customer of Portsmouth Ford for approximately 15 years and have used Mike Shannon since he has started there. I own my own business and have purchased about 7 Super Duty trucks and I'm over an hour away. Always a pleasant experience!

Jon Broome

What an amazing experience purchasing a used car here. I was able to purchase the car at 1 PM on a Saturday, and by 5 PM I drove out with my dream car. The whole car was completely cleaned and detailed including the whole engine compartment, and the car only had 17,000 miles on it. I couldn't have asked for a more pleasant car buying experience.

Amy Beth Nordstrom

I will never buy a car anywhere else! Best experience I have ever had! Thank you Eddy Francis and the team at Portsmouth Ford! They take great care of you! Leave feeling like family!!! Thank you!!! I love my new truck!!!

Tracy Thill

Simple straight forward, NO ADDED FEES!

Robert Cortese

I have had my 2011 F-150 serviced at this dealership since new. I have never encountered any issues with service. Everything has been taken care swiftly and completely. Last summer I purchased new Michelin tires and had a problem, the new tires would not balance. The tires were replaced with another set, that set also would not balance, my service rep checked the codes on the bad tires and found all were from the same batch manufactured on the same day. Service rep called around for a third set, seeking tires from a different batch. New tires came in, were installed and to this day are fine. Many customers would write this up as a horrible experience, however, I think what if I purchased these tires from a local tire shop? My guess is that I would still be fighting with them. Best Service Around Also purchase my truck at this dealership and got a great deal.

Thomas Bush

In and out for a lube oil and filter service. Fast and efficient..

Catherine Maguire

I do not have enough good things to say about Portsmouth Ford. Specifically the manager Rick, and Matt. They are awesome!! I would recommend talking to them!!! My car was fixed, they gave me a ride home, and a car for free while mine was being worked on. They went out of their way to help me during a stressful time.

Ed Sowell

I am truly happy with the service I got at Portsmouth Ford. They stand behind their vehicles and are truly professionals

Christopher Benton

Just bought an F-150 XLT. I love how the bottom-line prices are on the cars, including the dealership discounts, Ford Rebates, etc. I tried McFarland Ford and they just gave me the sales run around. Will definitely recommend them in the future. Ask for Dan. He's terrific and not pushy.

Wendy Schwartz

Derek is amazing. I recommend everyone go to see him if you are in the market for a car!

Casey Finch

While I have typically avoided large dealership-run service centers I have been pleasantly surprised with Portsmouth Ford. They have great customer service and are responsive to needs. In addition, service is done in a timely manner within expected cost range - which is more than can be asked from most dealer run service centers.

Jonathan Dragonas

Salesman Mike S. and Portsmouth Ford made buying my new truck quick and painless. No pressure, no pushiness, no BS. The forms were 100% filled out before I got there to pick up, I just had to sign and drive away. Mike was excellent to work with!

Joe Rogers

We have been doing business with Portsmouth Ford for almost 10 years. They always treat us fairly and honestly. Go see Eddy, and tell him Joe sent you.

Maranda Gagnon

Portsmouth Ford is a great place to buy a vehicle. Their entire staff is friendly and helpful. Absolutely great buying experience.

Donna York

Our initial contact was Mike MacDonald and he was very helpful on the phone considering we live in CT. We drove to NH and looked at the 2017 F350 dual wheel King Ranch that we had seen on line. On arrival Yasser Elaziz went through some paperwork and provided an information session with us. He was knowledgeable and courteous. Yasser directed us to Jon Ackerson who provided financial information. He also was as professional and courteous as Yasser. Due to our personal schedule and not theirs, we picked up our new truck the next week which took less than an hour and headed back to CT. Overall it was an easy and pleasant experience and we love our new truck. Thank you Yasser and Jon!

Stacy Taatjes

No hassle, paperwork quick and easy, worked immediately with my bank to ensure lowest interest rate, arranged vehicle pick up, vehicle was fairly clean and had a full tank of fuel as promised. Had a minor problem the next day which was diagnosed and corrected quickly, excellent service and attention. Special thanks to Mike MacDonald for his friendly and helpful assistance throughout the purchasing process. Scott & Stacy T.

Stuart Wemple

Our service was routine oil change and tire rotation. While we had no problem, the wait was a little longer than hoped for and we sometimes wish we had a more convenient place to have this service done. being a 1 car family, makes it tricky when the car is not available for the better part of the morning.

Tyler Glover

I do not recommend anyone purchase a vehicle from this dealership. My girlfriend and her Mom who is disabled was completely taken advantage of and pushed into purchasing a vehicle that has had nothing but issues. Shortly after purchase the service now light came on and brought it back found out there was NO OIL at all. How can you sell a car without oil in it?? A month later brake light came on and yet another trip showed the brakes were basically gone and they also were concerned about how the car was running and the service person told them that’s how the car should sound and nothing was wrong. Apparently they were wrong,!! Just had issue with all the warning lights coming on and saying to shut car off immediately while visiting for holiday in MA took car to local shop who stated there is a serious issue with the engine and basically needs to be replaced and were sold a vehicle that had existing engine issues. Her Mom used life savings and paid $14000 for a car that is now in need of a new engine!! They’ve had the car for less than 1 year and do not have money to fix it or purchase another vehicle. It’s a disgrace!!!

Nate Linscott

Sales staff was patient and thorough to make sure I got the car I wanted at the rate I wanted. Highly recommend going to them if you know what you want and are looking for a seamless sales experience

Erik Grabowski

Great service all around. Tina my customer service representative was excellent and very helpful explaining the issues and options for the repair of my vehicle.

Morgan MacLeod

Easiest experiance buying a car, the price is the actual price no hidden fees! I was in and out with my new car within an hour. Highly recommend this dealership - this will not be my last car.

Katherine S

Very attentive and helpful staff explained what was going on with my car in simple terms so that a young woman who knows nothing about cars could understand

Liam O'Brien

Nate is a great salesman. Made my purchase of a 2016 Escape very easy and very stress free, unlike the usual car buying experience. If you're going here ask for Nate!!!

Lonnie Major

It was great, they even washed my vehicle for free without even asking! Thanks!

kyle bradley

Its a auto dealership, that's it

Karen Tibbetts

Because they were so busy we were fortunate to meet two very nice salesmen. Our experience was more about the car and not the people who did the paperwork. They left us alone to make our decision and were very quick with the paperwork. They even cleaned up the car and made it ready to go. From the time we stepped on the lot until we drove away was a short period of time and the overall experience was simple and stress-free. I am totally in LOVE with my new red 2013 Ford Focus. The car sold itself and the salesmen knew this and did not interfere. My husband also bought his 2010 Ford F-150 at Portsmouth Ford and we both have used their service department. We like this dealership and plan on doing business with them in the future.

ezfirme

Purchasing my Lincoln was an easy experience. My salesman Chris was quick, and thoughtful offering both my son, and I a water while we waited for the paperwork. Everyone evolved between financing dept. to car prep did there part, and I was on my way in no time at all. Thank-you

Ivan Coulombe

I call Sunday and was told I have a appointment with Bryan on Monday at 1pm the truck would be pulled out front for me to review at one I got there on time 40 mile drive from Maine my attention that day was to by your truck stock number P81856 he was with another customer . I waited for about 5 minutes and Bryan then asked him how long this was going to look at the truck . He then passed me and said he was going to get the truck for me but came back with the other customers car for them to review . He then left for about 15 minutes and said he had found the truck but the battery was dead . At that time I had enough and left . Number one why didn't he have another salesman help me and I drove a total of 80 miles to get that type of service I own my on business and that would never happen with me . The excuse was everyone was cleaning off cars whats better cleaning off cars or serving your customers and selling a truck .

Patricia Nash

Service department is top notch! Friendly and helpful!

Fire Stick

The salesperson thought things were funny, at times possibly a joke. I would not recommend B. Leahy at all. Did not know his product, actually talked badly about other dealerships. Who does this? I bought my Ford from a quality salesperson, and it wasn’t B. Leahy, no Joke.

Adaptive Caregivers of Massachusetts

So far I've left 7 messages in 3 weeks to cancel an extended service contract because I traded the car in. Not one phone call back from the GM down to the business manager. I had to call Ford direct to process the cancellation. Beyond disappointed. They'll call you right back before the sale, but don't expect much afterwards.

Susan Anne

Customer service is awful.

peggy grant

Awesome dealership awesome staff have bought 6 vehicles their in the last 20 years. We drive 2 hours just to buy a vehicle their great service

Shelley StClair

I hate bringing my car into the shop - let's face it, waiting is not fun. However Portsmouth Ford has coffee, snacks, cold water, and popcorn. They have a van to bring you places while you wait. I have Easy Care and asked for a rental car overnight. At first the answer was the visit was not qualified. Well apparently they were busy so I got my free rental - a black Dodge Charger - and yes you can rent right on site. Anyhow all the folks at Portsmouth Ford are super friendly. It's a 30 minute drive for me so I still drag my feet to go there - but at least I have many options while there. Check it out!

Adam Chin

Very helpful staff I'm glad I bought a truck from they.

Donna Brewster

A great buying experience - Bob Brent was particularly helpful in helping us buy our F-150

Brian Monnat

I had my f150 2012 in for a routine serviced and they did a great job as always .Being a customer of theirs since 2004 I have felt a great relationship with the dealership . I will continue to be a loyal customer of Portsmouth Ford. Brian

S ACUN

We experienced an issue with our Ford truck on vacation with the sunroof not closing right before a major storm and stopped by Portsmouth Ford on our way home. We did not have an appointment however they were able to help us out right away as we were desperate to get the issue fixed so that we could go on the road. The Service Department staff were amazing, very kind and courteous. Thank you so much Portsmouth Ford for saving the day!!!

Victoria Lewis

I recently purchased a new vehicle from Portsmouth Ford. The whole process from choosing the vehicle and financing were seamless, thanks to our salesperson, Kurt and Jason who did the financing.

Randy The Taper

My F150 Lariat decided that at 50,000 miles, that it wanted to part ways with the torque converter. The service department went beyond the expected level of just satisfactory. I was pleasantly surprised with how they managed to find a way to keep the financial hit as minimal as possible. It restores my faith in customer service. I also purchased my truck at this particular location and that as well was a very good experience. I think they're all just decent honest people up there at Portsmouth Ford.

Ann Shaw

Great customer service. Sales people aren't pushy

Brett Conway

Portsmouth Ford has a great philosophy. Simple and transparent. I had been shopping full size sedans for awhile. From the time I walked in, test drove, got an appraisal and got financing rates it was simple and respectful. No waste of time. I had my new taurus out the door with a great finance rate, cleaned to perfection, full tank of gas, brand new inspection sticker and 20 days plates in under 2 hours! I will do all my business with Portsmouth ford.

Aaron Martell

I aaron martell just bought a 2018 ford Taurus. Eddy he was the sales man. he was great. Best sales man. He's a good dude

Kathy Bentz

Rented truck from Enterprise. Great service though short bed truck. Got the job done though. Great customer service! Definitely recommend as they are totally on their game.

Donald Dean

Great experience Mike Shannon the salesman was awesome finance department was awesome definitely a return customer all around great experience thanks guys

Tumpa Forever

I love going to this dealership to have work done. I'm always treated with respect and kindness with a smile. Very helpful bunch of employees working at this facility and I appreciate all the help they've given me thus far. Thank You again!!! :)

Brian Coulter

Staff and the service was outstanding. Thank you for getting us in and out in a timely manner.

John Ash

Easy, fast car buying experience. Great inventory and a better staff!

Sandra Keller

My new 2016 Lincoln MKX had a recall for the engine throttle. With less than 5000 miles on the odometer I was not pleased. Portsmouth Ford Lincoln took care of the free replacement in exactly the amount of time that was estimated. The experience was painless.

Rachel Warner

I had my eye on a 2017 Ford Fiesta SE Hatchback for over a month at the Portsmouth Ford Used Car Center. I was easily able to see the CARFAX & details on the website.I knew what I was looking for but also took a look around at other options as backup. I had inquired online if it was still available & one day finally went to look in person with my father. Correy came out & greeted my father & I after a few minutes of us poking around. I felt bad for him at first because it was blazing hot & he was in dark pants & a dark long-sleeve shirt, but he was dressed very professionally. He greeted us with a smile & firm handshake. We got to talking about what I was looking for & so on. After considering a few options, he ended up confirming that the Fiesta I wanted was going to be the best deal for me after explaining that it was a "CPO" (Certified Pre-Owned) & took the time to explain the benefits of that. To me. that sealed the deal & I was ready to see how it drove. I felt confident that this was the car & Correy brought it around out front for my father & I to take for a test drive. No pressure, no pushy sales jargon or anything uncomfortable about Correy. It was like talking to a friend; he & my father were conversing like they knew each other for a long time. It was a very pleasant experience. Once my father & I got back from the test drive, I was ready to do the paperwork. We sat at Correy's very tidy desk & started the process. He explained everything to me & turned his computer screen so that I could see everything that he was doing. Again, I mention how comfortable the whole process was. I take a lot of advice from my father & he was at ease, so I was as well. Everything was going very well & I was waiting for the rate & such to come back. Ben came over & introduced himself; it was nice to have a salesperson & a financial person to explain everything. Ben was very patient in explaining the financial end of things & we negotiated a Premium Extended Warranty. I had to take a moment to think about it, just from a financial standpoint on my end, but I realized that it would be a great benefit for me to go with it. He was not pushy, either & he had actual facts to back up what he was telling me. I easily did my down payment using my debit card & signed all the paperwork that was explained to me in full detail. I felt very secure & knew I could ask even the simplest of questions if I didn't understand something.I was very comfortable with Ben, as well. After getting most of the paperwork out of the way (which was not that bad at all) I told Ben & Correy that I would be back the following week to pick up the car. They had it ready to go when I picked it up last evening & Correy took the time to give me a brief rundown of the car (though I had a Fiesta previously & not much changed) but he helped me with setting up my phone to the car & showed me the features involved. The only thing they had forgotten to do was fill up the gas tank, but they said they would fill it at my next oil change, which works for me. Overall, I am very pleased with my experience. I look forward to having my car serviced at the Quick Lane service center & continue to do business with them. I would highly recommend Portsmouth Ford Used Car Center!

Josh Trivilino

Just purchased a new F-150 Lariat crew cab here last week. Extremely happy with the purchase, value I got for my trade-in, and the very professional and courteous staff. This was by far the smoothest sales process I have ever been through when purchasing a vehicle from any dealership, and my expectations were exceeded on all fronts. I bought a spray-in bed liner in addition to vehicle, and that was turned around inside of 24 hours so that I could drive away with the truck the following day. I would highly recommend checking out Portsmouth Ford Lincoln if you're in the market for a new vehicle. They are very up front about the entire sales process, leaving no room for doubt or disappointment.

Jennifer Keefe

Every time I have gone to Portsmouth Ford it’s been a more than positive experience. You walk in and someone helps you right away. Most recently I worked with Michael Shannon, who was so great and I really appreciated how he told me right up front what my options were and made the whole process really painless. At most dealerships, when you go in alone (especially as a female) it can feel like you need to be really on your toes because people don’t take you seriously or think they can take advantage of you with the right sales techniques. Not at Portsmouth Ford. This is my second time buying from them and I’d do it again. Highly recommend this - all car buying experiences should be like this. So many other dealerships could take a page out of Portsmouth Ford’s book!

Wendy Fox

*I want to thank Kurt B. and Jason D. for all the time, help & patience they gave me in the purchase process! They are quite the team! *Buying a vehicle can be such a stressful experience. In the past I have dreaded it. Not anymore. *No matter how many times I need to go over my options or have questions I am given answers in a detailed and expedient manner. *Thank you!

Darcie Cataldo

I just recently purchased a Ford Escape :) I absolutely love it! The team here were outstanding. Brett and Jason took great care of me and got me in and out in a timely manner. They made my experience with car dealerships 100 times better than they have been in the past. Both were very knowledgeable and very kind.

Kevin Rogers

I recently bought an F150 for a new work truck. I traded in my old one. The salesman, Eddie, made the whole experience very pleasant. It went very smoothly and Eddie was friendly and very helpful. He helped set up all the new technology features in my truck that I'm not familiar with. I was extremely satisfied and I love my new truck.

Chris Carr

Bought a new Fiesta ST from them, the car is great. The salse person, Kurt made the whole process very easy. They were up front about the price and offered every discount that I qualified for and they went through every option to make sure I was able to get the car I wanted 28th an affordable monthly payment. I also recently went back for an oil change and the service tech, Pete was very helpful, he showed me everything they recommend at different intervals and the prices, I didn't have to wait long and was happy with the service a I received.

Will Curtis

Great service as always! thanks Ralf.

Paul Vuto

Great experience! Portsmouth has a large selection of Ford F-150s (Super Duty's too). Prices were the lowest I'd seen and staff was very knowledgeable. I'll be back

Paul Litalien

We've been buying our cars here for 20 years. They have always treated us right and taken care of us after the sale.

Patti Anne Blake

I went into Portsmouth Ford and met this really nice gentleman named Correy Estano. He was very pleasant and very knowledgeable about the car I wanted. I took a test drive and decided I really wanted this car. He made the paperwork go very smoothly. That next day I noticed that I couldn't get my front plate on because there was no bracket. Correy took care of that immediately. The staff of Portsmouth Ford are an amazing group of people, but Correy was very unique in that he was there no matter what. I would recommend him to my friends.

Cynthia Wright

Best place to buy a Ford

John A Perry

Had a very good experience leasing an Escape with Mike Shannon. He answered all of our questions and worked with us until we had the perfect deal. Easy process; no hassles. Thanks, Mike.

Josh Lavigne

This dealership is among the worst I have visited. They have very rude car salesman that fabricate stories about other transactions. (very dishonest and shady). I was verbally assaulted by the manager when I tried to speak with him about what had happened. He swore at me and said they did nothing wrong. The whole situation was handled very inappropriately! I would not recommend!

Shiro Amura

8/9 I was contacted 2 days after posting this review. Thankfully the transmission wasn't acting up, they explained that the new transmission works differently than my old Fiesta. I was given a loaner car for the duration of the work, which was one day, and got my car back as I left it with them. They should invest in new rags or a different soap, because when I bought the car it had streaks on every window, the loaner had streaks on every window, and my car had streaks again when I got it back. Not really a big deal, but just be aware that you may or may not need to clean your windows after work is done on your vehicle. 8/4 I scheduled an appointment with them a week in advance. When I showed up, they changed it to the day before without telling me. The work being done would take AT LEAST 4 hours, and they said they couldn't give me a loaner car. I bought the car being worked on from them. I've gotten loaners from dealers I didn't buy my car from for work that would take 1 hour. I understand that one of the issues couldn't be done today, but that's why I planned on leaving the car until it could be done. I can't get a loaner until the work could be done, so I'd be stuck without a car for 3+ days which is rediculous. At least the waiting room is nice, which makes sense because you'll be in it for a long time while you're stuck there.

Gary Wedge

Have bought at least 6 car's there straight forward . Quick lane could be quicker

joe salvaneschi

Portsmouth Ford keeps sending emails to review my recent truck purchase, or to call if not completely satisfied. I have called, but they don't return any calls, and they don’t care…so as requested, here is my review. The minute I signed the sales agreement, the roles reversed, and they suddenly became the customer, and I became the service provider. Like they were doing me a big favor to let me spend 45k$ there. For the several trips my family and I had to take to get a cracked windshield fixed, (btw - cracked when I took delivery), NEVER once did they apologize for the significant effort, cost and inconvenience they caused us. After all, they were the customer at that point. It got so bad that when the windshield cracked all the way across in just a day or 2, they refused to send a glass guy to my house to replace the windshield. Instead, they insisted I endanger my family and drive 40 miles to Portsmouth instead. I've bought 4 new cars and 1 used car at Portsmouth Ford over the last 20 years and have had mostly good experiences. My thinking was Portsmouth Ford would treat us as valued customers. The opposite happened. The Sales guy was fine, it’s poor management that made the experience so distasteful. They have simply lost their understanding of the supplier-customer relationship. There's much more to the story, but I'll stop there. They could have done something (and I gave them the chance) to make the purchase and follow up less painful and maybe temper my written review, but they chose to not even return my calls. I've made it clear to my family, friends, coworkers, neighbors and anyone who wants to hear about my experience that I won’t go back there and why.

Kevin Kelley

This makes at least 6 vehicles and all were with Eddy Francis....he makes the process smooth and looks to find what you wanted......probably 10 vehicles total

MaryAnne Dyer

I would not purchase a car from any other dealer. I purchased a 2003 ford Escape in 2003. It had 298,000 miles on it when it died on me last week. I had never owned a car for that long before. I was on my way to back to Portsmouth Ford last week when I heard an advertisement on the radio for another dealership, so I decided to stop by and give them a look. I was honest with them when I went into the dealership about my loyalty to Portsmouth Ford. I spent about an hour with them. I left and headed to Portsmouth, within about an hour and a half I had my new 2014 Ford Escape. There are on gimmicks, hidden fees or other "crap"....just straight forward people. I will always buy from them and send anyone that I know to them.

Stephen Carbone

My first time here for a recall on my Ford Explorer for what I was told was a 90 minute service. I dropped the car off at 10am and after eating lunch with my family came back to get the SUV. Finally the car was ready for me to take home at 3pm. I was not updated on the progress until I asked. The service was poor and I will not be eager to return. Comparatively autofair in Manchester has better service.

E Boisvert

Portsmouth Ford really is a no hassle dealership. It was a quick and painless process. Kurt my salesman was a no pressure, highly knowledgeable professional that made the whole car buying experience that much more pleasurable. I love my new 2017 Ford Explorer.

Ralph DiPinto

I wanted to buyout my lease. Another dealer told me that it would tie up the car for two weeks and I’d have to get new plates. I called Portsmouth Ford and they handled it in 20 minutes. Not only did they know what they were doing but were very pleasant to deal with. On my next purchase I will definitely give them my business!

Jonathon Drake

Poor customer service, telecommunications, work ethic, professionalism, knowledge of their own vehicles, and an inability to negotiate effectively.

The Detour

I purchased a 2014 Fusion, and loved the experience! Great salesman, and easiest vehicle purchase I've ever made! Thanks Portsmouth Ford!

Nancy Dore

My first time there , everyone was pleasant and helpful .. You have a great system. I even had to get assistance for the new coffee maker . Thank you

Dana Sicko- Gundalow Gourmet

The apron on my car fell off about 500 feet away from the dealership. I had never to Portsmouth Ford before and my car is actually a Honda and they took me in right away and fixed everything in 15 minutes! They were lifesavers and the entire staff was wonderful! Thank you so much, Portsmouth Ford!

Glynn Reed

Just went through the new (to me) Quick Lane in my town- Fantastic Service and results and polite crew. I miss Rob since the swap but I hope he's landed on a rung higher.

larry gusto

Easily the best experience of my life purchasing vehicles. Attentive and helpful without being overbearing. Honest, simple and genuinely nice people. Not to mention $100 a month cheaper on my new F-150 lease versus the closest competitor.

Fernando Homem

We bought our 6th car at Portsmouth Ford Lincoln and it is always a great experience and we couldn’t be happier with our new Lincoln Nautilus.

Michael Yelton

Great staff! Professional technicians. Good facility.

Fred Williams

No pressure, friendly staff, and really good prices. It was such a good deal that we drove from another state to purchase the vehicle. Much better deal than anything we could find at home.

Eileene Nadeau

Very satisfied with the service department. Looking forward to future appointments. These guys know how to treat their customers. I highly recommend them to everyone.

Lucie Kay

I purchased a leftover 2015 Ford Super Duty diesel truck from Chris Sawyer at Portsmouth Ford. The experience was pretty much uneventful, they were the lowest price without any dealing, no Doc. or hidden fees period. I have never experienced anything like this before ! Service is even less of an issue. They have it set up so the wait is almost nonexistent, and even open Saturdays with a quick lane express. Great waiting area with food and drinks. Highly recommend this place.

theresa koski

Great people to deal with. Honest and up front about everything. I would absolutely purchase another vehicle here!!

Daniel Cavanagh

Always a good experience with these folks.

Chris Graham

After a less than satisfying first experience with Portsmouth Ford I left a negative review and was contacted by the VP of the dealership. He apologized and assured me that was not how they normally operate then asked for a second chance to make a deal. I agreed and came back down from Maine. My second experience was night and day better. I was able to speak to one of the owners as soon as I walked in and was given the choice of who I could work with. I was treated very well by the entire staff. The finance department was able to get the exact payments I was looking for and I was extremely pleased with the entire process. From start to finish my second trip to Portsmouth Ford was an easy and hassle free purchase. I can now say that I would recommend them to anyone looking for a new or used vehicle.

Kurt Stoffel

My wife and I drove 4.5 hours from Lake George, NY to purchase a used GMC Canyon PU truck that met my requirements and I had found on an internet search. We were able to test ride, arrange financing and drive the new (to us) truck back to LG all in one day. Salesman Brian was very friendly and helpful in arranging everything for us. The truck was even better than it had appeared on-line. The whole car-buying experience was the best I've ever had. Thank you.

Melissa Clayton

Having my car break down so far from home and away from my regular mechanics was stressful. Your service dept kept me up to date with what was going on with my car. Even having a snafu with pick up, the dealership proved a solution, I was so grateful. This dealership has proven to me to be trustworthy and very strong in customer service, It will be the first spot I go when ready for next car, even though 100 miles away!

Andrew Hemingway

Bob was very helpful! No pressure and fair.

Mark Scanlan

I've leased 4 or 5 vehicles from Portsmouth Ford over recent years. Good selection of vehicles and no haggle pricing. Ask for Mike Shannon - great guy to work with.

Robert Coleman

My experience as a prospective customer was poor. I should have expected so, from the beginning, as the three (3) managers I encountered throughout my attempt to purchase a car from them exuded an air of arrogance and an uncaring attitude. To make a very long (I tried to purchase a car from them over a two, yes 2, week period) story short - it is my belief that there is dishonesty, and possibly discrimination, happening on the sales floor of this dealership. I had to call the F&I Manager multiple times to ask for an update on my financing - even after asking if he or someone could/would please stay in contact. There are three (3) conversations that I wouldn't believe if someone else was telling the story - but it happened to me. 1) The F&I Manager insinuated that I was lying about my employment/salary 2) I was told that if I didn't include GAP Insurance and an extended warranty (not needed as the car was supposedly a Certified Pre-Owned) on top of the full asking price of the car that they would not sell me the vehicle because "the deal wasn't worth it to them without the add-ons" 3) I called on a Saturday (after attempting to get an update/movement each day during the week) and, even after acknowledging that I was aware the weekends are busy, was told "I will have to call you on Monday. I won't do anything for you when there are 10 real deals happening on the sales floor right now" - even after that I did not receive a call (no real surprise here) on the following Monday (or any other day after). I found out, through another dealer (where I did make a purchase), that Portsmouth Ford Lincoln was not truthful about the financing options they presented to me. Despite what I went through at this dealership I was still successful in my car search and purchase. I was about to find the same vehicle (just put in inventory), single-owner, in better condition, with 15K less miles, and equipped with more features (AWD and Premium Package) and with an asking price of $4K more at another dealer who got me financed through one of the same lenders mentioned by Portsmouth Lincoln Ford at a much lower interest rate (~5% less) and monthly payment. The vehicle I attempted to purchase at Portsmouth Ford Lincoln has been (and still remains at the time of this writing) in inventory for over 90 days. It has a broken louver vent (which they refused to repair) and a couple other small issues - yet it was still being sold as a Certified Pre-Owned vehicle. One of the other cars marked as CPO even had a large (3+ inches) tear on the passenger seat and exterior paint damage in 3-4 places. I not sure Lincoln HQ would agree that either of these cars met CPO standards. In the end I came out better with another dealership than I would have with Portsmouth Ford Lincoln. For that, I am grateful. Although they are the closest Lincoln dealership to my home I will not be taking my new vehicle (which has only been maintained at a Lincoln dealership for the 35K miles on the odometer) to Portsmouth Ford Lincoln for service or repairs. Instead I will drive 30-50+ miles to another Lincoln dealership. They lost a customer, oh wait - I was also told "you aren't a customer until the sale is closed" (that's why I began by saying "prospective" customer) for life!

11 Marineau

Thank You found what we wanted the Salem en was knowledgeable to give us what we wanted to know....Thanks Again

Brianna M Bouchard

Everyone was incredibly nice and very helpful. It was my first time buying my own vehicle and they made sure I was in a safe car. They were able to answer all of the questions and fix any concerns I had. I would highly recommend Portsmouth Ford!

Brian Estee

I have been a customer for 14 years and have experienced responsive and consistently good customer service! Great Service Department!

Raymond Tweedie

Poor experience with sales and service. If you don't but it there, you are a second class citizen. And then they bombard you with emails and you opt out multiple times, but they still disrespect you. Go somewhere else.

Michael Chick

I think that Portsmouth Ford should be the standard for all the Ford Dealerships. A great place to do business !!!

Craig Capello

The best Ford dealer in NH, possibly all of New England. No dealer fees!

Shannon Aldrich

Eddy Francis found me a great deal on a brand new hybrid! I love my new car!

Thomas Peters

I always have a good experience with Portsmouth Ford. It's where I purchased my vehicle and planned to get my next car. The staff is very professional and knowledgeably. They are very customer centric, attentive and willing to go the extra mile to accommodate my schedule. The check in process is very efficient: They're able to expedite your visit very quickly even when they are extremely busy.

Snivacs

they have been better than most other dealers.

Kelley Bergin

Great customer service at the service department ! Aaron is the best mechanic great communication and friendly staff!!

charlie morrow

Fast service and really friendly staff

Shane Imonetti

Everyone was very professional and courteous. I will definitely be coming back for all my service needs.

John Sawyer

Portsmouth Ford Lincoln picked up my MKC for warranty work, dropped off a Lincoln Loaner, and returned it in less than 24 hours fully detailed/filled with gas. Everyone I dealt with was incredibly professional. They made me feel as if I was family.

Robert Goodwin

I experienced an interrupted trip due to vehicle issues over the weekend and the Saturday Quick Lane led by Lindsey got us sorted out and back on the road. They were kind, courteous, and, mostly importantly, quick. Thank you very much.

robert cormier

Bought my car here. Had a great experience. And free oil changes for life

Joseph Rose

Best Ford Dealer on East Coast bar none!!

Vladimir Srbek

This was actually my second time at this dealership. And again I got a great price and financing, car was ready for pick up in less then 24 hours. At the end my sales person (Michel McDonald) had walked me thru all features and toys, definitely a pleasant experience. I highly recommend this dealership.

Peter James Ford

Once again, My experience was first class. I would give my salesman Eddy Francis the highest grade for service and professionalism. The entire staff treated us with respect and as always buying another new Ford at Portsmouth Ford was a first class experience. Thanks to the team at Portsmouth Ford. Peter and Barbara

Ian Anderson

The power steering on my Fusion failed while on vacation in Portsmouth and had the vehicle brought here (nearest Ford dealer). The vehicle was undrivable and we were stuck on road for hours. I had called ahead to the service department and told them this was an emergency given we had no transportation and were stranded over 200 miles from home. Finally got to the dealer, was forced to wait while the tech filled out receipts for other customers, then was told I got the car there too late (they were still open another 1.5 hours) and they would look at it Monday. I begged them to just run the code and try a reset, but refused to even hook it up, no compassion for our situation...a complete lack of customer service. A friend comes to get us (Albany to Portsmouth and back). On Monday I hear nothing and have to call myself to find out they still hadn't looked at it. 45 minutes later they call and say they ran computer and reset code, the steering is fine and it is ready for pickup since they cannot locate the source of the problem. I then have to get a ride back out to Portsmouth to pick it up. All could have been avoided if a tech had just stayed 15 minutes late to help us. Worst experience with a car repair ever (and I've had my share in the past). Probably going to get rid of my Ford and go by a Hyundai Sonata.

2rbf

A great no pressure buying experience! Great customer service!

eric roman

Great experience, customer service orientated, accommodating, washed and cleaned car, new home for me and my car! Rick and Matt Chretien where great to work with.

Joseph Biladeau

Best prices on new ford vehicles in the area.

Jim Rodrigues

We bought a 2014 Escape Titanium and did all the work via the internet with Kurt. He provided us with accurate information and responded quickly to all our questions. We went to a local dealer to see and test drive the vehicle. We received quotes from several dealers and none of them could come close to Portsmouth Fords price.There was no hassle no game playing and absolutely no pressure. When we went to pick up our car, it was all clean and ready to go when we arrived. Kurt was just as nice in person as well as every other employee we had contact with that day. All in all this was an excellent experience and would highly recommend Portsmouth Ford.

Austin Dunbar

Took my 2016 mustang to the dealer to address a check engine light, they wanted to charge me 450$ to change spark plugs not even gareenteeing it will fix the issue because it’s “maintnance” on a vehicle with 11 thousand miles. Taking the car to another dealer to get it fixed. About to go on a deployment in the military and this dealer was trying to screw me over before they could give me an answer to the problem. Even Fords customer service agreed with me they where trying to screw me.

Diana Zabkar

Fantastic experience at Portsmouth Ford! Yassir Elaziz was great to work with!

Nancy Deon

Worst experience ever had with them. Customer Service staff was totally rude . Had an appointment for 9:00, check my car in, waited 2 1/2 hours till 11:30. Finally the girl came over to tell they were going to replace my water pump. Sat in waiting room, finally at four I when at Jen the girl how much longer will it take ,she said she will check and then sat down and ate her lunch. Finally after another half hour when back over and she was chatting with the mechanics, so I ask service manager if he could check. Jen yell at me and said was an all day job. I reply you never told how long. I was straving, sitting there from 8:45 to 5:05. Jen walked over to me drop my keys on my lap, gave papers and told my car was outside and walked away. Have to go out and find my car. Jen was the rudest person, I would have fired her on spot, if I was her boss. The place wasn't busy. Was going to buy a new truck there but after that service we going to rethink about getting it there. This was our third car we brought there. She just ruined our experience with Portsmouth Ford. I had to drive up from Boston. My oil light was on to change the oil but they never change it. So I have go back in two weeks . I'm not going sending husband.

Max Phillips

DIY-friendly service department! Went there because I inadvertently got air trapped in the ABS module while bleeding the brakes after replacing the rear calipers. They could have given me a hard time about it, or even tried to blow smoke about the problem being expensive to fix, but they didn't. 45 minutes and one brake system flush later and I was on my way. Great waiting area too, the free coffee and water is appreciated.

Jack Leuchtner

Amazing service. Staff is always super nice. Which oddly enough is more important to me than cost, but they have super low prices too! Give them a shot. And if you don't buy a domestic car you are wrong.

Jason M

Purchased yet another vehicle from SHANE SMITH last week. I have been buying my vehicles from Shane at PF since 2003. I send him clients as much as possible. Not one complaint, only praise and Thank you's from those I send. I would also like to add that the Service Department is under new management, which was much needed and long over due. That was the only negative to the dealership over the many years I have done business with the dealership. Shane, thank you, AGAIN!

Kenny Goodrich

Once again, excellent service and support on my Fort Ranger. I've been going here for years and had no complaints - Wayne L, Greg Pappas - all top notch!

Sharon Clement

Eddy Francis is the best!

mariah eaton

Everyone was so friendly & helpful! Unlike other dealerships they did not pressure me into getting into a car or anything like that. The car buying process was also so simple and fast! I would highly recommend!! Dan was awesome

Rhonda Maher

Brett did a great job helping us get into the car I wanted. He and the entire staff At Portsmouth Ford were very prompt in getting back to us with any questions we had. We would definitely consider buying another vehicle from them.

John Adelman

Treated so badly, DEMANDED Portsmouth Police escort, as my PTSD was TRIGGERED by Sales and Sales Management. Thankful to a very kind, Ranking Portsmouth Police Patrol Officer. I was afraid of a PTSD explosion, by me provoked by this SHIP OF FOOLS.

Christina Marquez

After visiting quite a few dealerships, my fiancé and I wound up at Portsmouth Ford working with Ryan Hurst. We were looking for a 2016 Ford Escape Titanium loaded with certain options. He was very easy to work with, personable, and not pushy. He showed us a car that recently came in. It was great! It had all the features we were looking for, and even had rubber all-weather floor mats (bonus for a mom of two boys)! There was only one disappointing deal breaker for me. The info sheet on it said it had basic, minimal warranty. I specifically went to a Ford dealership looking to purchase a used Ford because I wanted the Ford Certified (used car) Warranty. I told him this, and he made it happen. He also made sure that his company matched the financing quoted by my bank. Ryan, I appreciate your help and for making this large purchase easy. Thank you!

Gilles Pelletier

I recommend Portsmouth Ford. Ask for ask for Shane Smith when you go. He is a great guy to do business with. No typical car salesmen games. He gave me the best price for the vehicle I was looking for and I shopped many dealers before going to Portsmouth Ford. Thank You to Shane and the Portsmouth Ford staff.

Michele Fitzgerald

We were "looking" for a car and went to look at Portsmouth Ford. Yasser Elaziz introduced himself to us even though he was only 20 mins away from the end of his shift. He was GREAT! He was friendly and outgoing, letting us ask all kinds of questions and showing us all kinds of cars. He was knowledgable and informative about prices and options etc. He never made us feel pressured. He worked with us until closing time that night, 4 hours later than he should have gone home to help us chose a car that is right for us. He had the car ready when we went back to get it and took time to answer any questions we had. After the purchase he also helped with issues we found , to make sure we were satisfied. The service dept. was great with that end of it also. Very attentive, quick and friendly. Very happy with our purchase!!

Rachel Smith

came to the dealership a couple times to check the place out wanting to buy a new car. but now i won’t consider buying a car from this dealership now seeing that i noticed a familiar salesman from the dealership came through my work with the windows up smoking not one but two cigarettes.. first he tossed the cigarette out of the window he rolled down, then rolled the window up and lit another cigarette in one of the sales vehicles with the dealership plates on the vehicle and still with the price tag on the window.. no thank you? Not a very good look on your dealership your trying to run, i don’t think anyone would appreciate the smell and stains of the cigarettes on or in the car. i looked on your website to find the salesman but i guess it’s a new one considering he wasn’t pictured, he looked short probably around my height and i’m 5’2 so around there, a little bit bigger, had black hair, wore sunglasses as well and i’ve seen him before in the dealership. Not a good look at all on your dealership, again. i will NEVER be buying a car from your dealership now. unfortunately that’s the price you pay for someone else’s ignorance and actions, i thought i would never see something like this but i guess it is what it is.

John Gaudette

I purchased a 2018 Ford Fusion Hybrid from Portsmouth Ford just three weeks ago. So far the car is great, loving the mileage. This car the third vehicle I purchased from Portsmouth Ford, including a 1995 F150 (RIP) after 134K and a 2016 F150 that I am keeping. The new fusion is to make the truck last longer, and at 40 plus mpg, I am saving plenty on gas. I bought both the F150 and the Fusion from the same sales rep. Mike Shannon. Mike was great to deal with. Not pushy but easy going and very knowledgeable about the vehicles. When I test drove the first Fusion model and decided that I did not need some of the options he simply asked if I wanted to test drive another car, rather than try to push the first one on me. I appreciate that and his patience. As for the dealership, you will be hard pressed to find a better price or more selection anywhere else. Put that together with the finance deal that Ford offered and you just can't loose. I should also mention that when I bought the 2016 F150, I had traded my 2013 Ford Fusion hybrid and got top blue book value for it. And a great price on the truck as well. I'll probably be back in 5 years to trade in. But not the truck, Like I told Mike, "I'm getting buried in that"

Twinhullboats

THIEVES and LIARS! Came in from out of town and my truck had a code pop up on the dash. Wanted for them to check and reset a code on ECU if nothing major was wrong. 4 hours later they claimed to find metal in fuel system but did not have any sampled. Then the next day came back and they magically had a cup full of metal debris. Drove the truck almost 4 hours back home and brought it elsewhere for input...surprise, no metal in the fuel system anywhere. Gary (head manager), Travis (Service manager), and Wayne (Service writer) are all poor character people and apparently don't have customer's best interest in mind.

Stephen Skellchock

Called with questions about car I did not even purchase there. Received return phone call with requested Info.

motodrummer

Matt was very accommodating and upfront. I am not pleased that I had to pay $186 to get my windshield wipers to "STOP" moving but that is a ford company issue I would guess.

Bonnie K

FIrst oil and filter change for my Fusion, which I purchased through Mike Shannon. Great service, reasonable wait time, and not rushed through as in other dealerships. MIke even diagnosed and fixed the problem between my cell phone and the "Services" feature in my car.

John Debitetto

Go down to Portsmouth Ford and see Eddie Francis, the best salesman in the seacoast area. Thanks Eddie for the great service.

Tyler Ross

Friendly staff. Their no haggling policy is nice and the salesman/saleswoman don't go with you on the test drive (always a plus in my opinion). I picked up my new car on a Monday, washed and waxed the Saturday of the same week. Noticed a gash on the plastic rocker panel......went into the dealership and they ordered paint free of charge so I could touch it up. Very accommodating! See salesman Eddie Francis for a pleasant buying experience.

Terry Kellaway

I purchased a Ford F-150 Platinum last week at Portsmouth Ford. I was pleased with the professionalism of the staff and the low price with no additional dealer fees. The sales people quickly prepped the vehicle and I left with my new vehicle. Thanks Aaron!

Spicyx

Great place all around!

Loarn Robertson

Very satisfied with this service. Trouble free ride back to the Midwest. Thank you, Loarn Robertson

dusty6156

I felt like I was the only person in the showroom. I wasn't pressured, but I was taken care of in every way. Drink offered, questions answered, and a damn good deal....If your looking for a car, you got to check them out.

Stephan Grant

I showed up ready to purchase a truck. I knew the trim level I was looking for and wanted to compare a few of my top choices. Didn’t feel like I was treated like a serious customer at anytime during the process. Salesman made me feel like I was wasting his time. Took a test drive and when I got back, he completely ignored my wife and I while he took a phone call. Then he collected the keys. I told him we were going to grab dinner to talk over the options and I would call him. I called him after dinner and he said he would call me back. Never received a call back. I ended up driving the next morning to the dealership’s used car center on US1 and bought the truck from another salesman and had a completely different experience with the entire team. I can not recommend that place enough. To top it all off, they sent a form email from the sales manager asking for feedback on my experience and to see if there was anything they could do to sell me a car. I wrote back explaining that I was no longer looking because I had already purchased and gave a brief reason why I didn’t purchase from the main dealership....no response. From beginning to end just disappointing customer service.

Leslie Welch

I don't know too much about Portsmouth Ford, I went with a friend. It's a nice place lots of vehicles in the lot.

Cerberus 213

Great place to business. Everyone I have dealt with is professional and courteous.

Nancy Dionne

Need to be better on the service department. Took a long time for oil change and inspection! Had an appointment for 8:00 and didn't get out till after 10