Reviews of Airport Van Rental - Las Vegas (Rent Cars)

Mark McNelis

My van was a 2012 and had 12000 on it, excellent vehicle and did a fine job for us. Front desk was helpful, and gave us directions. I would use these guys again, 5 stars thanks

ICUKI

Horrible experience :( I arrived late due to baggage claim delays and when I arrived It was close, no body there to attend, it was freezing 32 F, I have 2 kids, one newborn, without any idea what to do, we had to cross the boulevard to come back and rent a car in another company and crossing the boulevard we almost got hit by a car, horrible!!! Then the other rent company charged me $150 because I had not reservation, GREEDY company, but I had no other options and I took it. But wait, this is not the end of the story. I called the next morning the AVR Rental Car to make sure my van would be ready to pick up And was told I just had to pass by. When I arrived my minivan had already been rented to someone else and they had no more vehicles for me, and they toll me to go front and rent. Eh! you can imagine all that came to my mind whe she said that! So I lost my money because I had paid this reservation in full, wasted $150 more, and Still I didn't have a car. I recommend to anyone to consider spending a few more bucks to rent from a company the inside airport car rental center and avoid any cheap non reliable company, at the end you will spend less.

Alejandro Salazar

Excelente agencia para rentar una van de 8 hasta 15 pasajeros... los precios más económicos de la ciudad y un trato muy amable...

TaNeesha C

Amber was good for waiting because their location was closing soon. However, the rental car we got smelled like weed and had ashes and was dirty all through the cup holder took pics and noted this. Went to drop off car wasn’t able to speak to anyone was told to leave the key come to find out their charging me now for the initial dirtiness the car. Never will I recommend this location . The representative Grace yelled at me and hung up. I called back 5x and she continued to pick up and hang up. I’m reporting them to BBB they are crazy and unprofessional !! UPDATE as I noted and took pictures of and said the car was picked up in that nature . I was given a flash light and told to inspect the outside . It should’ve been clear to check inside too never had to do so with a rental car company. I traveled with 4 kids in which two have asthma . Again , as mentioned I took pics of condition vehicle received in. Called AVR the next morning only to get no answer to address and fix . Again , the company is a joke and will be reported to BBB. In addition , I called and requested a manager to call me and no one has but yet the manager has time for social media !!

amy matsuda

My seat was broken

Shawnigan Lake Beach Resort

We just rented a Dodge Caravan from AVR van rentals in Las Vegas. The front desk staff were friendly. We made note of every little dent or nick although there were few because the vehicle was in excellent condition. Drop off was easy - before they opened. Happy with our experience and we would recommend AVR van rentals for future use.

Jean French

A bit inconvenient.

Raine Aldaz

Great staff. Customer Satisfaction is what drives this company.

Harish Kumar

Hop and ride

Walter Sohn

Most horrible experience in our lives. Told us to wait for shuttle pick up and 15 mins later a no show. The driver from a rival rental agency actually gave us a ride. Their building was a sweltering oven and over flowing with people waiting for service. They didn't have enough staff, they didn't have enough cars to cover their obligation and after 3 hours, they brought out a banged up, old , dirty and the AC was only mildly adequate. We canceled and went to Alamo!

Puav Pheej Band OFFICIAL PAGE

We rented a 12 passenger van for our spring break vacation. The van was an older model, not what we were expecting with close to 100,000 miles. It definitely went into over mileage after our 1 week trip. Pros 1. Roomy 2. Everything worked 3. Tires good 4. Cleaned on both outside and inside and smell was ok 5. Unlimited miles was great Cons 1. Older model van - no USB, no Bluetooth, no CD Player. 2. Not enough water/drink holders 3. Customer service was not great. Van was booked 3 months ahead. When we checked in to pick up the van, the van was not ready. We had to wait for 45 mins while they were cleaning the van for us. 4. Fuel level was not all the way full when we received the van while they claimed that it was. 5. Due to van being an older model, the windows were loose and made a lot of noise overall. 6. When going uphill, the van didn't not have enough power because of being an older model and highly used. 7. Not able to use your own car insurance, if it does not cover commercial vans. They insisted we buy theirs for $38/day which is a RIP off. 8. Customer service, not very friendly, not professional. 9. Not worth the amount charged.

Mack Long

Renting our 15 passenger from AVR was fantastic. The van was nice, clean, and prepared for our pickup. Karim was very helpful, fast, kind and honest. We were in an out in 15 minutes. Only reason why I gave AVR a 4 out of 5 was because of the facility. It looked like it was a house converted into an open space for a business. Wires were strung and ran through tubing that was visible. It wasn't very clean. But it got the job done. Thank you AVR!

April Maurer

We really enjoyed dealing with AVR Las Vegas everyone was friendly and helpful from the start of the reservation to the finish it was super easy to get there from the Airport and the Car Rental place its literally across the street..the prices are more than reasonable..just watch the internet and they match rates you find for them from other reseller sites..if you send your insurance info it takes just a few minutes when you arrive..we will definitely be using them again!!

brett thompson

Vehicle was ready and had no problems checking in or out easy process.

Mitch Gelfand

Excellent staff at LAS. Van was a roach not a straight panel on it but was tight for 43000 miles.Interior was ok no rattles. Had a broken spot mirror. No issues with them acknowledging how rough the body was on outage and ingate. I would rent from them again

SangGyun Kang

I picked up car from San Jose and returned to Las Vegas location. I had pleasant experience while I was making reservation and picking it up from San Jose location. They were kind and tried to accommodate all the needs. Few days after while I was returning the car in Las Vegas location, I made a call to the location to see whether they have shuttle service to the airport for large number of passenger. They told, they have shuttle to the airport which can carry large number of passengers. When I went there it was not exactly what they explained. They use the same van that I drove and offered ride to across the street where public airport shuttle is. I should have dropped my family to the airport first and dropped by myself. I refused the ride for just crossing the street, since I had to load all the bags and strollers / car seat again. We just crossed the street by walking to take the airport shuttle. The other problem I had was while they were inspecting car during the return. On the day of picking up I had inspection for van, and noticed several windshield cracks. They just marked big two X. On Las Vegas, the lady who claimed as manager was counting each numbers of cracks, and told me there more than my inspection on other location. She was about to charge on those, which I even did not make. I complained but she did not listen. She was just kept saying they will do by the paper. I felt almost like it was scam of how they make money. I did not feel comfortable on this location and the lady who inspect and did the paper work. I had to leave to catch the flight with very bad feeling. Again the problem was resolved by calling San Jose location. They somehow took care of the issue, I do recommend San Jose location but not Las Vegas. They have horrible service.

Michael Baker

Not very helper when there is a problem!! I was stopped by las Vegas police for expired plates on vehicle i rented! I received NO HELP concening the ticket for the expired plates??

Ron Nelson

Service was poor

Paul Miller

LAS location is a scam. Exactly like another post indicated, when I returned this van (it had 92,000 miles when they gave it to me), I went around the vehicle early in the morning and the rep Terri said "I don't see any damage" and I agreed. I did not know at the time, in her hands was a file full of pre-existing small dents and scratches and chips but my paper was completely blank. When I returned, I had put a lot of miles on in 6 days, slept in the darn thing and never left it out of my site while on the Interstate to FL and back. Upon return, the manager looked at the mileage and shuffled papers for 10 minutes in a cabinet them went outside and immediately pointed to this fender in the attached picture and said "you said no damage and there is damage so you are responsible". I could not see unless I bent down as it was a slight scuff, nothing compared to the crumpled license plate on the front. I argued for a while but felt this was a scam so I simply called VISA. And that's why I always use a good credit card for rentals for joints like this one. VISA took over and I just saw on my statement that AVR LAS charged US$200 for the "damage" in this photo--wherever it is, and it was credited back by VISA. My advice is stay away from AVR LAS and use reputable companies. Take photos, use a CC that covers rentals. Ask for any prior damage reports and have that indicated on your report. To add insult, I kept getting a flat tire as I was traveling and had to fill it up every day. When I got back to AVR LAS and saw the manager's reports with the pre-existing damage I saw the mechanic's note "LOW TIRE". The buggers had given me a van that they knew was not roadworthy. I think they scammed me and you could be next.

M Friedman

Usually get two, 15 passenger vans for my team. AVR is always the best priced!

Leandre McNeil, Jr.

Didn't rent due to misunderstanding about security deposit

Elizabeth Flores

I rented a van a few weeks ago the customer service here was outstanding explained in detail all available options and charges if you need a van that seats more then 7 passengers this is the place to go.

James Kennedy

We reserved a van a month before the travel and then when we arrived to pick up the van they informed us "to bad" we are out of vans. Try one of our competitors...... After waiting an hour they had one of the rentals they were waiting on returned and we were first on the list. After that customer service was fine, but still be cautious when renting here they seem to over book.

Tracy Johnson

Loved our van and loved the service we received. The other reviews worried me, but I have to be honest. I'll definitely use them again. No complaints at all, and amazing service.

Zettie Kirkwood

Very good deal greatest service

Julie Weskamp

They mixed up our reservation, did not have car ready, did not own up to mistake, did not apologize. Also got emails for another customers rental sent to my email from them. Took over an hour to get rental. Once the extra fees were tacked on we should have went with an at airport van rental company. 5 ladies give them a big 2 thumbs down.

Sandy Castro

MISLEADING COMPANY! DO NOT USE! Prices may be great but read the fine print! Our flight was delayed & did not arrive within the 2 hour pick up window and my vehicle had been rented out. Then they only had one vehicle at double the price. The agents are nice no complaints on service but the company sucks.

Robert Clemons

I would like to give Maria a five-star rating for the service we received today.she open with a great pleasant attitude and comfortable personality.she have great customer skill. She definitely is a great asset to your company.

Gmail PostMaster

Good service, don't agree to let them fill gas.

marcelo gasparino

Company without credibility and professionalism !! Booking service does not work !! old and dirty vehicles !!

Oscar Gonzalez

I needed a van for a group of people in Las Vegas. I booked over the phone and it was simple. I took the shuttle from the terminal to the car rental area. Then I walked across the street. My van was ready upon arrival. Staff was extremely helpful, Katice and Terri gave us information and recommendations that were very helpful upon pickup. Dezi and versa helped our check-out go smoothly and quickly. I'm looking forward to renting from them again. My van was even equipped with satellite radio and a backup camera.

Jack Page

Our van was pretty new and it worked fine, the rate was a lot cheaper than Enterprise, by at lead 40%, so we went with this firm called AVR, we were treated well and they were very professional, thanks for your help and good service

Marc C Gabriel

Rented 3 times. Always good service and nice car.

ilugopal .

We took a 15 seater Ford from them and Thomas was assisting us during pickup and dropoff. He assisted us really well. He was so helpful. Overall we had a very good experience and they were open till 12 midnight is the top class. Thanks AVR and Thomas !!!

N Christopher

AWFUL experience. Tire pressure light came on after an hour of driving on a road trip, tire blew out and we had to change tire in the middle of nowhere. Called the main office, and we were told to go to pepboys to get tire fixed. As our car is packed full, we had no room for the flat tire. The agent said to leave it behind because they wouldn't need it so we head over to pepboys to get the tire fixed and they say that they could not fix it w/o the tire, we left some stuff and ppl behind at pepboys and had to drive back to location to pick the tire up. My husband's shirt is ruin from the tire change, and it set us back about 4 hours on our road trip. Agent said to speak with asst manager, Saul about a compensation. On our way back, the airbags lights were on. The mini vans are obviously NOT maintained. Returned the vehicle, told Saul our issues and he didnt seem bothered that this happened. No apology. Since we booked it online, he said he could try call to do an adjustment BUT didnt do it and just sent us away. Considered yourselves warned. We would NOT go back!

Glen Lewis

Service was great, but the van we rented was old, dirty, and hard to keep cool. Stains all over the carpet and dusty dashboard were annoyances.

Yvonne Sturm

Absolutely the best! I used them during my family reunion and would use them again and again

Antonio

I really appreciate Antonio arzates assistance and quick response to come and aid to our flat tire. I feel his good spirit and warmth on a human to human level. He made our visit so much better. Thanx Antonip!

kerrie Maeha

Pretty cheap

Susan Plessinger

It was a great price, but check your car, inside and out, carefully before driving away. For a 2016 Dodge Caravan, there were a lot of missing trim on the outside. I didn't realize the hydraulics weren't working on the hatch back until I went to lift the door and put something in the 'trunk' and the door came down and smacked me on the head! That is one heavy door. However, customer service was really nice and very helpful with my 84 year old mother.

Dawn O

Read the fine print on the agreement. Especially regarding tolls.

Marcin Sosnowski

Just went through my final invoice and noticed that $80.85 is missing form my deposit. Turns out I was being charged for additional insurance, which I declined. The girl asked me few times and I said-No, THANK YOU! Then she told me where to put my initials. One of them was under addition insurance-$26.95 a day. I called them and they said there is nothing they can do because they have my initial on the contract. More over... the car was so dirty inside, they didn't bother to clean it for next customer. My worst car rental experience ever!

Andrea Serrano

Affordable with great people! This will be my first choice from now on for renting a minivan when my family comes Into town.

Dawn White

THANK YOU MARIA AT AVR FOR YOUR EXCEPTIONAL PROFESSIONALISM & FOR PROVIDING OUTSTANDING CUSTOMER SERVICE!!!

Momdukes Sonja

Cool

Roderick Evans

Good price on minivans, not directly in the car rental center but with in walking distance to buses to terminals maybe 150 yards.

richard andersen

Reserved a van online & bought insurance (same site) only to find out the insurance was not theirs $36 US, then I they were going to charge another $12/day and to boot when I said cancel the whole thing they charged me 1 day rental on the van even though I did not even see the van , the building looked like a run down ex-bar the only positive thing the people that worked there, I will NEVESr step inside their busdiness ever again as it cost me well over $100 US just to open and close the door,,, they sent me a email in response to my review basically explaining I agreed to everything lol still I won’t contact them cause just can’t be bothered for more frustration Thanks AVR lol

Simon Nagy

The LV location of AVR is just amazing! Maria Calzada, the station manager is the best! She was flexible with our booking and she helped a lot to resolve a foreign credit card problem. I didn't receive a more warmhearted and professional service from any other rental agency so far. Way to go AVR and thank you again Maria!

JOHN LEE

1.quick handling process 2.Accessible location 3. Cheap rent fee 4. But Car inside and outside are not clean.

Johan Erimee

We’ve been rented with AVR for the past 2 years. It went very well. They even dropped the vans at our hotel. I have nothing but good to say about them.

Sanjeet Singh

I wish there was a negative rate fir this aweful rude and non considreate company. We booked a can. We had two small kids. We took their car seats as we flew from canada to vevas. We arrived around 9 then by 11 we made it to avr. Bthis was across the street so it was a real pain to get there, Immagine twl kids luggage n car seats, We made it there and tgey said your van is cancelled. Those heartless people just lrt us suffer, Uf it was not for wondrrful taxi drivers i reallt do not know how we would have made it to to treasure island. I am so choked by this

Nashwan Allawi

Very very very bad service. Staff are rude and unprofessional and tried to cheat us. DO NOT RECOMMENDED AT ALL. If I can give Zero start i will definitely do.

Mohammed Omar khudhur

This is Re: AVR las Vegas airport branch I have been misled by the ratings of this company and just realized its fake and unprofessional service I booked a van over phone and asked if there any extra mandatory insurance which I was reassured “no” I came in person to pickup and found that no van available and my reservation was cancelled for wrong pickup time. Also AVR wants to charge me liability if insurance on top of my policy which has no mention on the contract sheet or website. Few days later there was no email confirmation and an unauthorized charge came on my credit which needed to be sorted out. Agent was really rude and ruined all the vacation, Luckily, I found an SUV from enterprise with reasonable price but of course need to pay more for the short notice Totally waisted my time and money on this company therefore I do not recommend this company to anyone at all

Susan Doll

Rented a 12 person van to take 4 women and 6 kids from Las Vegas to Knotts Berry Farm. Van was nice and clean. We were told it was brand new with only 250 miles on it when we picked it up. Two cigarettes lighters and one regular plug in the front dash. No additional plugs in the back. Two middle row of seats did have anchors for car seats but back row did not. The back “trunk” was HUGE. The van itself was actually easy to drive. Not so big that parking was a huge issue. Additional drivers were $11.95 a day and we also rented a WiFi hotspot that was amazing for $11.95 a day. Staff was very friendly and quick. Office itself was a bit of a dump but that didn’t bother me. Will definitely be using AVR again!

Oscar N

This place is pretty great, I rented a van here and was very happy with the service I received, if I ever am in need again I will definitely return here. Thank AVR you guys are awesome

elmer wilde

The customer service was accomodating my change of plans, to change my reservation. I really appreciate that they helped me. The van was a little older than would have expected 2016, but it ran fine.

samuel mehr

Locals do not book here!!! This company adds 0.25 cents a mile for miles over 250 miles/ day for local renters. I actually booked with Priceline and they agreed to cover this expense since the booking was for unlimited miles. This must be something new for this company as I have rented here a couple times in the past without issues. I can’t see myself coming back in the future unless they get rid of these infuriating added fees. The people working here are nice enough and the vans wee average enough in the past (hence two stars review) but sorely dissatisfied this time around. Mine was full of crumbs in the stow n go compartments, door handles, trunk space. If I hadn’t been in such a rush I would have asked them to clean it before leaving. my advice as somebody who rents cars every few months for travel stay away from this place go with a legit car rental agency.

Richard Godley

Had to wait 40 minutes for a van we had reserved to be cleaned and ready to go. No problems with the van though and return was a breeze.

Naren Majeti

Rented a 2011 Chevrolet Express from you guys. It was a disaster as the van was broken all over. People that I travelled in the van with were actually very dissatisfied with the van as it was old and this was in December 2014. I will never recommend renting your van from these people ever if you're traveling to Las Vegas

Sunil Ali

Very low prices, and the reason why is because their vans are unmaintained. We had the maroon 12/8 passenger van with bad alignment and couldn't drive over 60 mph without shaking to the point of losing control on minor road damages. Is it worth the bad ride for the price? Probably. Would I rent again? Yes, but test drive the van before I take it on a long road trip.

Rick Celik

Very poor customer service! After a month still waiting for a refund check. Very disappointing service! Hard to reach out anyone to answer your questions. Not recommended at all!

Tegan Summers

******RENTER BEWARE****** If I could give no stars or a negative rating I would. They rented me and my family a seven passenger van without a spare tire. I was told that is the way that Dodge sells the minivans to them. I was stranded on the side of the road with no spare no Jack and no help for six hours. No we were not in a small town we were in San Diego. This is one of the worst companies I’ve ever done business with . This is a safety issue and they do not care please rent somewhere else it’s worth the extra money .

Jake Shin

Van 렌탈 good!

sunset usa

No comment

Mark Kunie

I can’t recommend this place any more highly. The staff are really friendly and great to deal with. I always recommend and will always do business with AVR. Amazing

Herman Ylagan

Van was delivered dirty. Got 67 thousand miles. Check engine pop up coming home.

Karen Williams

Overall the experience was ok, however, you cannot get anyone on the phone. The rental and return process is a bit outdated. Way too much paperwork! The website advertises unlimited miles, but it doesn't apply to locals. So be aware of that - that needs to be much clearer than it was, and we were blamed for not reading information in the "microprint" On the plus side, the van was nice, it functioned well, spacious, did the job and transported new and my family safely to and back. I would rent from them again! Update: Dear Steve, LAS GM - when renting a vehicle, most customers look for UNLIMITED MILES. Here's a suggestion, right where you have unlimited miles - explain right there that it doesn't apply to local Las Vegas residents. Because as soon as we walk in your building it was the first thing we saw at your counter. By then it was too late to cancel. Hiding it in Terms and Conditions during the online rental process is not in good faith. Don't try to explain it away, do better.

Sue McAdams

In need of a large transport van, this is the place. They specialize in this type of vehicle and pricing is better than most. The area is a bit sketchy, but worth the effort.

Ross Simonds

Very easy to get to through the rental car shuttle. Great vans is excellent shape. I use them each year for a week and have been very happy! Dr. S.

Jose Peralta

Convenient and inexpensive alternative for van and minivan rentals

Silvia Cazares

My mom went to drop off our rental and the person whom attended her was extrémalo rude and unprofessional. Telling my mom there was a crack on the window and saying she was reporting it to our insurance. She made a scene and lied! Never again will we rent from them and recommend no one does ether! Zero stars is what they really deserve! Terrible customer service!!!

Kelli Caro

I rented two bands from AVR in February 2018 1 15 passenger van and the other a 12 passenger van the vehicles were exceptionally clean and fat one was brand new they both ran well and the Rental process and return process was impeccable we were even met Upon returning the Vans by the manager who thanked us for our patronage and reassured us if we needed them in the future that they would be available to us. Can't speak highly enough about the two Representatives that handled the paperwork for the van rentals since we read and we're informed upon arrival of the policies and procedures that were no questions with regard to the rental and the process went very smooth we would recommend a VR two others to use in the future and we will be returning as well.

September Day

Super friendly and professional staff. Made our car rental experience very satisfying.

Fuji Le

Oversold vans, 2 hours waiting at rental location, disorganized, not professional. Would not rent again.

Jimmy B

Customer service has really gone downhill the the mini vans also gone down now as well customer service is really slow which makes the line long. I was told the wildest stories that were completely untrue and I don't know how the representative would think that anyone would believe them mostly trust come in and out of here or large groups I have been here many times in the past and have mixed feelings about the place

Tammi Ramirez

Great prices

tony johnson

I thought the price was great until they added a 35% fee for the second driver. Will not use them again.

Reggie Brown

We needed a rental for transportation around Vegas at the last minute. I was suprised when AVR came up as an option online since I wasn't looking for a van or moving truck. I was pleasantly suprised from start to finish. It was directly across the street from the airport car rentals, I got a really nice 7 passenger triple black SUV, for less than a mid-sized sedan at the other rental companies, it was quick, no hassle, and the service was great. I can't think of one reason to give them less than 5 stars.

Chetan Patel

Very professional and personal services. Staff (especially Maria) was very friendly and thorough with her service. Did not try to up sell any services. Would highly recommend them and will definitely use them again. Thanks Ms Maria for a pleasant experience and taking care of our large family and requirements. :-)

Scott Burley

Overall it was a good experience very courteous staff and it ended up being the price that they quoted

Khi Khi

Drivers who drives shuttle to and from this place were very friendly. The lady who helped me at the desk in the office was very rude. She was keep cutting me off while I was trying to ask question. Dodge van I got was horrible. When I was driving on highway, the van was shaking, it needed a tire work, balancing etc... when I returned my van I told the lady about the issue ( was the same lady who helped me the first day ) she didn't even said sorry or anything her response was "oh really" At least they should have checked those van's before they give out to people. Very bad experience

wendy avila

We rented a van from AVR renal about 1 month ago. The prices were great, very affordable. We checked on line for a better deal and couldn’t beat AVR prices. They service was great everyone there seems to be happy and efficient. The cars were in great condition, clean. Return was simple just quick and easy. I would definitely rent from AVR renal again. Friends and family know about this place!!! BTW- them explaining car coverage is NOT upwelling. They are just making sure you know how coverage works and if you need to buy additional coverage.

Bridgette L

We booked through Priceline for unlimited miles, but then when we got here they said 250 miles per day. I showed them our reservation and they said there was nothing they could do. They also said spouses couldn’t drive for free in Nevada, which is not what other rental car companies have said. We definitely will not be booking with them in the future. Place is a dump and the representatives were rude.

Laura Gregory

Worst rental place ever They gave away our van away because they messed up our pick up time despite us confirming our reservation. They then claimed that they had no other vans to rent us Place is dirty and staff is rude. Was probably a blessing because their vehicle service is probably no better than their staff and the van probably would have broken down. Do not rent from here.

Susan Bilinsky

Shady!! DO NOT RENT FROM THESE PEOPLE! We had a reservation for minivan with two car seats and booster. Walked from rental depot to this off-site place with reservation in hand, and no vans, no options, no suggestions, and super unhelpful staff. We called the day before to confirm the minivan and car seats and informed them of our flight time and they said “no problem!” Save yourself the walk and the trouble and rent elsewhere.

Harpreet Singh

The van rental pickup was a breeze, very quick. The representative did try to upsell the insurance, GPS, etc etc (but thats their job and every rental company does that). I initially booked for 4 days and then when I needed to extend, the rep gave me a really good rate and extended for another 4 (waived the extension fee too). Return was very quick too and its important when you are about to catch the flight. Overall, great customer service and experience. The vans are very basic though, not upgraded at all, no electronic seat movement, no CD player, not even auto lights, no backup cameras.... it was a bit hard to backup without a camera that I am so used to. But, hey, its rental, I didn't buy it!! The only one thing that they need to improve is the condition of tires. My van was done 35000 miles and the tires seemed to be wearing out which was scary especially driving up to the Grand Canyon.

xiaojin huang

Checking out the car is very fast, and they don't push you to buy their insurance. Returning is very smooth as well.

Jon Langston

Our vehicle was fine – but I was disappointed to find that unlike other companies, my credit card coverage wasn’t considered “primary insurance“, so I had to pay another $150 for your insurance. Also, we were VERY disappointed by that an extra driver cost $12/day - other companies usually allow that at no extra charge.

Rehman Mohyuddin

Good experience overall. Staff was friendly, (place is a bit shabby but that's not a big deal). Car was nice and clean, relatively new. (Only 9,000 miles). Overall was a satisfying experience and despite my initial reservations from renting from a minor company- I definitely recommend this and would definitely use this again. The rates are excellent and hard to beat.

Bwatson3332@yahoo.com B Watson

We had a problem with our reservation due to a third party computer error. AVR found a way to get us a van at the original price it was booked at which was not easy to do. Everyone here was super nice and worked hard to get us out of a jam.

Louvina Salazar

Awesome!

afzaal lodhi

Amazing service

Jay L

Excellent. They bailed me out after Dollar car rental on Swenson rented my reserved vehicle. I got an even better vehicle for around the same price with no drama no ns no lies and no ghetto attitude.

Scott Atkinson

My first time renting any vehicle. It was not nearly as traumatic as the reviews suggested it would be. The van was just what we needed for a long road trip.

christine udy

Taj and Karim really helped me out by getting me the correct insurance for our vehicle and understanding why the third party rental company is bad. They also helped me on getting my travelers insurance refunded to me since it did not cover me. Best customer service we've received in a while.

Daniel Blevins

Fast friendly service.. veterans welcomed.. they were great

TwistedRisa Hair

Excellent Van excellent service

sugar love

Good customer service great place to rent a car

Perla Davila Fralick

You get what you pay for, lesson learned. Most terrible rental experience you can imagine. Experience started by us calling for directions before arriving and being mislead by the attendant about where they were physically located. ZERO customer service, gave us a filthy Van with damage all around the exterior, stains and burns on the inside, and we were told it was one of their “new” vans. Had a torn sheet of paper on the w/s for a temporary permit. Employee cursed in front of us when we asked him if he could tape it up or get a new permit. Attendant at the desk was rude and unprofessional. Return process was quick and uneventful. We were told when we called in before arriving we could get a ride to the shuttle terminal from a courtesy driver once we returned the van. Once we arrived we were told there were no drivers available to take us to the shuttle terminal after all. No sympathy or explanation. Instead, my wife, my 1, 4, and 6 year old kids, and 4 bags walked ourselves across a busy 4 lane street to the shuttle terminal and nearly missed our flight because we depended on a non-existent courtesy driver and had to walk to a shuttle car terminal. Once again...lesson learned and you get what you pay for.

julie blanco

Fast and efficient.

Blanca Azucena Orozco

On the website I used it said book now and get unlimited mileage. I showed up and had to pay for anything over 375.

James Justus

Don't bother

Cinnamon

My family has been using AVR car rentals for everything from going to Los Angeles all the way up to San Francisco. They've got decent rates, and great cars to choose from for almost anything. I imagine we'll continue using AVR for the foreseeable future.

Rick Peake

High pressure upsell attempt at pickup. We were told that the AC might not work if we didn't upgrade. Brakes were bad on our first van. Had to drive 4hrs round trip out of our way to exchange. Had to make multiple phone calls to get some compensation for our lost time. Didn't offer shuttle to the airport shuttles. Had to cross a major highway on foot with our luggage to reach the airport shuttles.

Kasey Notenoughsauce

The rep I spoke to was so dry and unenthusiastic I will be cancelling my reservation with this company. They need better customer service training.

Avijit Dey

Just opposite to shuttle bus drop center. Decent car like Dodge caravan etc . Customer service are good .

Traci B

Priceline or something messed up my reservation. This company charges $150 extra for one way. I say no way. But the counter people were extremely nice. I just went to Avis to avoid the one way fee. If I were returning to the same place, the price was pretty good.

Everett Jones

I wanted to give them a lower rating but they did take care of me although the cleanest of the Vans were lacking had three different vans on my trip one because there's a problem in the front end something rubbing or dragging the second van just needed a battery for the remote and they didn't have it so they had to switch it out they took care of me but that was a lot of problems and something as simple as a battery they should have extras I had to switch the whole car out but I guess it worked out to my advantage only spend $8 in gas

metalgear solid

Lies i reserved unlimited miles 50cent per miles they charges

Joseph

Recommend it quality service and good prices

Abul Huq

I was late. Gave away the booked van, eventhough I asked them to hold it for me over phone.

Jimmy Gao

Awesome customer service! Grace was super helpful from pick up to drop off. she even gave us recommendations for restaurants and shopping in las vegas! only 4 stars because they need newer vehicles!

Brent Mears

Annie and the entire staff were friendly, helpful, and competent. Thank you for a wonderful customer service experience!

Aaron Peavler

Great prices and service. Nice vans

lakiesha edwards

The customer service is excellent... I was 100% satisfied with all services rendered

Parker Spoor

Worst service. Horrible prices. We got there and we supposed to get a car for 200$ and they upped the price to 700$

Dominitrixxx .

Really stinky & run down. Decent vans.

Elans ortiz

Pésimo trato..No lo recomiendo

mindy g

Excellent customer service. Easy pick up and return. Maria was great! Will use them again.

Karen Karl

DO NOT RENT FROM THEM!!! Worst car rental company out there...I returned my van back with a full tank and they charged me for a full tank. Telling me I didn't fill it. I had the receipt and all. There is no AC in the building and only one person working. It's not 100 feet to there building either... Do your self a favor and pay the extra and go with a real company... NEVER WILL I GO THERE AGAIN!!!

Limo Jjang

가격이착한회사

James Perkins

Awesome van? Great service! Steve and Saul went above and beyond for us!, Highly recommend them in Las Vegas.

Jo LeMasters

Absolutely great experience! The rental pick up and return was very fast and easy. The van was clean and new and great to drive/ride in. Lots of room and storage. The customer service was amazing! The location was very convenient.

Mary Fearnley

This company are placed just across the road from the airport car rental centre and rent out larger vehicles. I would highly recommend them as they were very professional and accommodating when our plans changed at the last minute.

Ale Fagan

It was great! Everything happened according it was planned!

Lynne Orley

The staff was courteous, but never offered me the roadside assistance option of purchasing.. We had a flat tire and it cost us $75 to have it changed. When I took the vehicle in to swap for a different one, the manager, Michael, was very nice and checked the tire for any visible reason it went flat. He didn't find any, so blamed the valets of letting the air out of the tire!!!! He didn't want to think or believe it was the tire itself. That didn't make me happy. After a few minutes of complaining, he did give me a discount on the vehicle. I will NEVER use them again!!! Too long for them to do their paperwork both picking up and dropping off. Alamo has my business from now on!!!!

Lindsey Johnson

Excellent experience! I don't know why there are so many mixed reviews. I will only rent from them when back in Vegas. We arrived at the rental station, and they picked us up within 5 minutes. All the staff was super friendly. They gave us a minivan, which was funny because there were only two of us, but it is after all a van rental place. We found the deal of a lifetime on their website, and rented the van for the whole week. They were great to deal with, very easy. Had us in and out in maybe 20 minutes total. I was shocked they were not busier, considering the good deals they have. This is definitely the way to go. They charged my card up front for the rental plus 200.00, which is typical, and then after returning it they posted the 200.00 refund. I give them an A+.

stanley rodrigues

Ended up spending an extra $100 and it's been 5 days already and the $200 hold still wasn't refunded

Frank Luo

After waiting in the line for 30 minutes, I was told whey were still cleaning my car. Worse yet, during paper work, they were telling me it WAS not unlimited mileage, even after I showed them the booking from priceline, which clearly stated unlimited mileage. I ended up cancelled the booking, simple because I can't tolerate bait and switch.

Vissia Cabanlit

I hope you take out the limit mileage fee for locals.

Angel Roberts

We we arrived it was about 2 hours late do to plane issues. They almost did not honor or reservation. They also charge a 200 dollar deposit on credit cards we were not aware of. The agent was very rude and unprofessional. The van was ok and the rental price was not bad.

abraao kessler

Boa locadora,para quem esta em grupo será uma ótima opção.

Taiuk Seo

Best place to rental a van. The cheapest and best service ever.

myint swe

Good service.

Weston Pratt

Great customer service. Simple rental process. Vans are in great condition and had no mechanical issues. Price was nearly half of what it would have cost to rent a minivan on the other side of the street.

Jossue Chacon

I Recently rented a 15 passanger van and the rental went smooth. There weren't any hidden charges. I was explained clearly of every charge. For a 15 passenger van the rental price was good and they are open late.

Jill Green

The young man helping us was very professional, explained all we needed to know in detail. There were no surprise costs and the vehicle was exactly what we had hoped for. We'd learnt from a previous rental company to carry our own car insurance documents, so as not to be charged for coverage by some rental companies. I'd definitely recommend this rental company I wouldn't hesitate to use them in the future again. Great value for money!

Emmanuel Encarnacion

Van's are old, smelly, and ugly it's a bad experience not recommended to anyone

Angel Molina

Perfecto para rentar una van grande, muy buena atención

Orlando Almanzar

What a horrible experience. I reserved a mini van but got there an hour late because my flight was delayed. Instead of holding the vehicle they went ahead and allegedly gave it away to someone else but held the reservation. Of course the only vehicle available an hour later was an 18 passenger van, which was forced to rent. The AVR employee at the counter was rude and unapologetic for not having the vehicle I reserved. I will never rent from this place again. The worst of it all is that Enterprise was only $2 dollars more expensive and I chose wrong. Lesson learned.

Sunny Prasla

Price and service are amazing with AVR! Although we were first skeptical about the company, we were pleasantly surprised with the cleanliness of the van we rented and the customer service we received. I recommend AVR to everyone and will definitely rent from them in the future!

Nahanna Mitchell

My flight was delayed and there was no way to call to let them know. Once I got to AVR they told me they gave my rental away. They tried to give me an oversized van that wouldn't fit in the parking garages in Vegas. There were numerous stipulations that went with this oversized vehicle, i couldn't use the prepaid insurance due to the size of the van, the height and the length of the vehicle will not fit in many places. They called it an 8 passenger van but it was a church bus. They removed about 6 rows to make it an 8 passenger. back. This made it an 8 passenger and they left the back part empty with sharp edges on the floor. I told them no thanks and they dropped me off at the airport in the van that I made reservations for. I asked them why I couldn't rent the van that they were taking me back to the airport in, they told me it wasn't clean. I can't recommend this company to anyone.

Chinmay C

Friendly staff and excellent customer service! If you need a 6+ seater in Vegas, this is your place.

hugo marroquin

The rental van was dirty when I got it

John Sinclair

Amazing staff! Great vehicles and great prices. I'm never renting a van anywhere else in Vegas. These guys are really great.

Eileen Wheelan

TERRIBLE! Wish I could leave a -11 rating! The WORST customer service ever! Planned a road trip and booked a mini van for a week. Reservations confirmed and all...called the morning of pickup to ask if the van would be ready if we got there earlier and was told yes. When we got there a half hour before the original pick up time we were told our reservation was cancelled because we should have been there by 2! What?!!! The very rude manager offered us a box van which was unacceptable with 3 toddlers. After contacting the main customer service number we were told there was never going to be a mini van for us to begin with. In fact their computer showed they had -11 mini vans available. So unless you are looking to rent a box van, go somewhere else!

Darin Thompson

Easy checkout and check-in. AC struggles to keep up; otherwise, we had no trouble. We would rent again for our group.

Matthew Baggerly

Pretty poor customer service

brown man

Great place to rent a vehicle ..nice staff ..great price!!

Jerome Jetson

We rented in Vegas then returned in LAX, fine company with some pretty good rates

Rich T

I've dealt with many rental vehicle companies and by their nature they are predatory, full of up-charges, lots of fine print, and high pressure. My experience with AVR has been overall positive. You have bits of all of the negatives but the rental process was smooth, the price good, and the vehicles adequate. They do have limited hours and you have to make sure that your flight falls within their open hours or you'll have issues.

Alex Pavlov

Vans are always in stock

Jeremy Keeling

If I could do 0 stars I 100% would. I booked this reservation online. I provided the agent with all of my flight information so she could book accordingly to our landing and take off time. I get to AVR at 10:45 to pick up the rental for our flight that landed at 10 (we landed on time). Upon arriving I was informed they had marked my reservation as a no show because the agent put that we would pick up at 8, although we wouldn’t have even landed until 2 hours later. The people inside the business didn’t seem to care at all that this was not my error but their companies error. All they would say to me was that I was a no show and they don’t have any vehicles for me. The manager was useless and didn’t seem to want to help in anyway what so ever. In fact, one of the employees told me, “this has happened a lot today because cars are coming in that need oil changes and we can’t rent them out or the agents are booking wrong and then they are marked no shows.” So, apparently this isn’t just happening to me. The company is very poorly ran. I asked the manger who I could contact to get the difference of what I would have paid them and what I am going to end up paying for a car through a different company refunded to me since this is their screw up, they are responsible for the overage of what I had agreed to with them. She kinda laughed and said that won’t happen & have me the general inbound call center number (I did tell her I did not want her number because she doesn’t care to help & asked for her bosses number - she said she doesn’t have one. Which is a complete lie). This place is a complete joke! DO NOT WASTE YOUR TIME. PAY THE EXTRA AND USE HERTZ. (Their no show policy is being 2 hours late so, even if the agent would have booked my pick up at 10 when the plane landed then we would still have been fine since we walked into the building at 10:45). Long story short, pay the extra and use a good company not this joke of a ‘business’.

Kevin Morton

The nicest people in vegas

Milan Thakkar

worst car rental place in 25 yrs of renting cars. unbelievable pushy sales. beat up cars no tread on tires