Reviews of Lexus of Omaha (Rent Cars)

13025 W Dodge Rd, Omaha, NE 68154, United States

Average Rating:

DESCRIPTION

Here you will be able to see the reviews of people like you who know the products of Lexus of Omaha (Rent Cars) in Nebraska.

As of day this business gets a score of 4.7 stars over 5 and this rating is based on 270 reviews.

As you can see it reaches an reviews average is basically the top, and it's founded on a high number of feddbacks, so we may be pretty sure that the rating is very reliable. If people have bothered to leave their feddback when they are happy, is that it works.

As you know, we don't usually stop to give scores when they are correct and we usually do it only if we've had a problem or incidence...

This Rent Cars belongs to the category of Lexus dealer.

Where is Lexus of Omaha?

REVIEWS OF Lexus of Omaha IN Nebraska

Mitch Nelson

I worked with Ski and Greg. These two honestly made it so easy to purchase a vehicle. Both went above and beyond to help me. They were there to help me find the right car for me. They will take care of you and you will leave happy! The dealership is also beautiful and truly a work of art!

RMS H

Easy to work with, answered all my questions, was very helpful

Talecia P

Nice people. Quick service

Didi Turkel

This was our third time buying a car at Lexus! Hands down they are the best in what they do! Jeff Bahnsen and Mike Kraft are top notch! Made the whole experience awesome from start to finish!

Tom Tomtom

Our salesman, Eric Murray, did an excellent job and our overall buying experience was outstanding! He went the extra mile to make sure our whole family - including our raucous kids - had the best accommodations possible. Thanks also to Quincy in the financing department, who was a great help and a good sport. Will be buying from Lexus of Omaha again.

Mitch Dilsaver

Worst car buying experience I have ever had! My wife and I have recently signed a single payment lease agreement with Lexus of omaha for a is300 f sport. We also upgraded a few features to the vehicle such as a rear spoiler and body side moldings. Lexus received a one time payment in full for a 3 year lease agreement. We received lies, disrespect, and a new car with over $1,700.00 worth of damage. Jason Fredrick's assured me that the accessories would be professionally installed at baxter autobody, their shop "right up the road" he said. That was not the case. We arrived at Lexus excited to see and drive away in our new car. What they did not tell us was the accessories we installed on site by a service tech? Detail kid? Or thier barista?. Every body side moldings was crooked. There was a huge gouge on the rear deck lid from the drill slipping while attempting to drill holes for the new spoiler. As you could imagine after being lied to I do not trust Jason or anyone at Lexus of omaha. I also tried to reach out to the GM/VP Rob mueting to talk to him about what was going and some of my concerns. I left a voicemail with him to please call me back. I still have not received a phone call! But I'm sure your secretary will be sure to reply to my review on your behalf. Our new vehicle finally made it to a real body shop. The car had to receive a new deck lid because Lexus mis-drilled the holes for the spoiler. So instead of 4 holes there was now 8! No corrosion protection was added after drilling the holes. They must have been fine with my my car rusting after my first car wash! I have purchased 4 new cars in the last 4 years from a baxter dealer. I am happy to say that I will no longer be doing business with your company.

Mike Henke

We offered 10k on a 2011 Hyundai Sonata Limited FWD they had priced at $10,899. They said no, we put our best foot forward, no hassle pricing, blah, blah then not even a week later they lowered the price to $9,999.

Linda M

Received wonderful care from Alex in Service when I recently had my normal maintenance performed at Lexus of Omaha. It was a very happy experience! Also, a "shout out" to Jennifer in Sales when I purchased my SUV...she made the process painless and actually enjoyable!

Kelly Spencer

I’ve never been to a dealership where they truly care about the perfect car for you. Jennifer found several vehicles that met my initial criteria and she also educated me on things that would also benefit my lifestyle and needs. The process was smooth and easy. No haggle, no pressure just an awesome experience. The Lexus staff was incredible and the services provided to Lexus owners is above any other! No need to go to any other dealership - Lexus of Omaha will take perfect care of you!

Aaron Rauch

My experience here was nothing but positive! Eddie was professional and friendly and genuine in his desire to help me find the right vehicle within my budget. Highly recommend!

Nathaniel Carson

Tells people to call there aaa to have there trade ins towed to them aaa is a roadside emergency service. That instills there services in the effort to assist people with getting there cars off the road in a safr and efficient time. As well as getting them to the proper repair facility. We do not cover trade ins we do not cover selling and transport of cars. And we do not cover to take the vehicle to the junk yard to scrap or crush. These will result in a high cash price for the tow if found out and or yohr car impounded until it can be paid for. Anf your services canceled with aaa. Thanks have a nice day.

Andrew Niemann

We bought a used Honda CR-V here in December. After agreeing on a price through email with Rusty Russell, we went in and purchased it for that exact amount. We were inside the dealership for a total of less than two hours, and it was a very relaxing, pressure free environment. Rusty was extremely helpful and accommodating, and he made our car buying experience an outstanding one. Highly recommended.

DK K

Every aspect of my contact with Lexus of Omaha was excellent from start to finish. Pat Wallace the salesperson made buying a Lexus very easy and my usual distaste for "car salesmen" didn't happen. Everything was straight forward with no feeling I was being manipulated or lied to at all. One of the best parts of the experience was the way the features of the new car were shown to us by "G", I had to chuckle later when I started reading the Owner's manual and found everything had been covered and explained to us so well I was amazed we covered it all while having a delightful conversation with "G". I've always hated dealing with car dealerships but this was a relaxed, pleasant experience. David and Kitty

Kurtis Foland

I cannot say enough about my one and only experience with these folks. Talk about the easiest and smoothest transaction ever!! Luke Janning went above and beyond through the entire process! Safe to say an absolute "10" If you want a hassle free car buying experience, then look no further. This dealership and exceptional individual will treat you right. I've been in the business and have several friends/family that currently are and there is a reason why I chose Lexus of Omaha/Luke Janning over all of them. I worked with one individual and that was Luke. Through the Lexis Plus program, he was able to handle EVERYTHING. That is correct! I dealt with only one person from the test drive, car appraisal, financing, delivery, etc. No back and forth on price, no sitting in the F&I office or long waits in the lobby. No BS, just straight forward. You don't have to take my word for it, but do yourself a favor and at least check these folks out before you settle on one dealership/sales person/vehicle. You won't be disappointed. Thanks Luke for the awesome experience! This Lincoln is turning heads and I couldn't be more pleased!!

Rouw Family

Wonderful car buying experience. Salesperson (Mr. Kraft) went the extra mile -- even helping program the garage remotes in the new vehicle. I would highly recommend this dealership.

Loleta Robinson

Great customer service. I've had my car repaired at a number of Lexus dealerships and this one is by far one of the best.

Bruce Abernethy

The perfect place to purchase a high end Vehicle. Great Service and Excellent Staff,.

Kevin Stewart

If you want a salesman that was great to work with go see Greg sweetwood he was alot of help when getting my daughters car. He showed us the utmost respect.

Phil Todd

I just purchased my second pre-owned vehicle from Lexus and I could not be happier. The experience was flawless from beginning to end. Scott Schubert went out of his way to ensure I was informed throughout the entire process and left a satisfied customer. All the employees I encountered at Lexus of Omaha are true professionals treating you with courtesy and respect. I will be sure to return when it is time for my next vehicle.

P.F. Riner

"Awh"na...anna is sweetheart and a great listener. They were up front with all our requests and no pressure. The car buying experience was smooth and comfortable. They represent quality vehicles, with confidence.

Jena Siemer

Excellent customer service, no BS, straight forward, people of integrity!!! In all our years of purchasing vehicles, Lexus of Omaha has far exceeded any other experiences. Thank you to Jeff Bahnsen and all the Lexus team for making our last 3 vehicle purchases an outstanding experience.

Olunike Banwo

First time that I had a great experience buying a car. No stress or pressure. All process was done professionally and good time. Thanks Mark Duin

John Adrian

Excellent, consistent service by well-trained professional and friendly staff, always willing to answer questions and discuss alternatives, if any. Service facilities are well designed and always clean. While you are paying Lexus level prices, you are getting Lexus level service. Even on a limited income, I have always left feeling it was money well spent.

Mark Wounded Arrow Nipp

Truly a one stop shop for your vehicle! From the moment I drove up Corey in service had me set up with a sweet service loaner I was just having a minor issue fixed. When I returned the next day to pick up my vehicle it was washed and vacuumed! The entire staff is AMAZING this is why I’ll only buy at Lexus of Omaha!!!

Troy W

Brandon in service is great! He gets the car done faster than expected!

Dennis McCann

Great service after the sale.

Chad Hayes

There are two reasons that I will buy another new Lexus when my current lease is up. I love my ES350 and I love the service department at Lexus of Omaha. From the way they treat me when I walk in the door, to the communication from the dealer to their thoroughness. The Lexus dealership and service department make me feel important and that they value my business.

David P.

Lexus has the best service imaginable. I had a tire with a nail in it leaking. I was able to keep it inflated just enough to get to Lexus at 7 in the morning (without an appointment) and they fixed the tire and had me back on the road by 7:35. Charge, $40. Very accommodating

James Prater

Thank you for patiently working through our change of mind. It is probably fair to say that our distress of losing our Highlander, and my wife's physical pain as result of the accident greatly affected our decisions. Not once did anyone give a cross look, or rude or sarcastic remark about our indecisiveness. Rather, you guys rolled with the punches, keeping a positive attitude and focus to continue to help us find the vehicle that is just right for our family. You listened to our desires, honored our price point, and kept proposing options to suit. We know we are in good hands when doing business with you. You have absolutely earned not only our business, but also our respect! We will most definitely recommend Lexus of Omaha, and specifically you, Scott to our friends and colleagues. Even though we are a Toyota family, you and the team (Larry, Casey, Fred, and Bill) provide a starkly refreshing change from purchasing a vehicle from any other dealership we have visited; WELL WORTH the drive from Lincoln to work with you!

Dave Billig

Fast, courteous and professional....they nailed all of it!

elizabeth8349 .

It's always a relaxing break for me when my RX350 is in for a quick appointment at Lexus. Coffee and a donut with some quiet reading time and friendly helpful staff make it a pleasant experience.

Sarah Phipps

I love they way they treat you like family.

B Willis

Service staff is always inviting, valets are never short of courteous, and a with a convenient tire specialist on the drive to ensure my safety = top notch department! My sales experience was guided by the lovely and kind Jennifer. Overseen by a clear, decisive Jason. And managed by a welcoming Rob and Eric. Everyone needs to experience the ownership of a Lexus and this dealership in particular!

Jon Palmer

Friendly staff, great service department.

Mick Doyle

I have been buying cars from the Anderson family for 25 years and recently bought my first Lexus. I have always felt they took great care of me at their other dodge and Jeep dealerships but Lexus is another level. I recently had my second service there and my salesperson had been moved to the business office so I was introduced to my new customer service sales professional Julia Stephenson. She was absolutely amazing. I had not made the grand opening event of the new dealership and she offered to take me on a tour and it was really a pleasure being in her company listening to her talk passionately about the dealership and it's mission to provide the best car buying experience ever. She is very knowledgeable on the brand and really makes you feel important being part of the Lexus of Omaha family. I would definitely recommend her for anyone looking for a salesperson that will be there for you every step of the way including after the sale. I will never own another brand than Lexus going forward and I hope to have Julia as my sales rep for many years to come. Lexus of Omaha is really a cut above the rest when it comes to the buying or leasing experience.

Troy Barber

Nice facility clean and updated.

Kathrine Chadderdon

I purchased a Lexus ES 350 from your dealership with Michael Cohn. He was great at understanding what I was looking for and helping me decide if it was the right car for me. I went to several dealerships looking for both used and new vehicles. I really was just wanting to test the waters to see what was available and how much it was going to cost. He helped me every step of the way and I did get a wonderful used demonstrator. Everyone at the Lexus dealership was wonderful from Michael to the manager to the finance person to the lady who manages the snack bar. But I want you to know that it all started with Michael - the person that I trusted to purchase my second Lexus from your dealership. .

george mance

Quick, efficient service and customer-friendly associates. Facilities are first-rate as well.

Blaine Moen

Brandon (Service Adviser) was both fast and efficient. Lexus of Omaha’s Service Department is second to none. These folks take care of you from the time you drive in to your exit. This is a top notch, luxurious facility with the personnel to take care of you.

Mary Weaver

Just with my friend, but they are very thorough. I was impressed.

Ron Christiansen

I've owned 9 Lexus's and all of them have given me hundreds of thousands of trouble-free miles. The cars are awesome and you can buy them at dealerships all over the country. But the true test of a Lexus dealership is the people. Pat Wallace at Lexus of Omaha is the kind of guy who helps Lexus maintain their reputation for genuine quality. Pat is a true sales professional; personable, knowledgeable and without any of the usual gotta-buy-it-now-pressure. I found a used Lexus GS online at Lexus of Omaha. After talking with Pat, and him providing me with answers to all my questions, he gave me the confidence to travel cross-country to buy the car. My wife and I flew from Seattle to Omaha, bought the car (at a very fair price) and drove it home. Pat even took the time to outline a scenic route. He helped turn what could have been a boring interstate drive, into an off-the-beaten path adventure. We experienced places in America that we would have never seen, if it weren't for Pat Wallace. Thanks Pat for a great car, an easy buying experience and excellent follow-up.

Huy Trinh

Bought a certified RX 350 and had the car shipped to Chicago. Had excellent service from Jeff Bahnsen and Jay.

Tom Huynh

I just recently purchased RX350. During the whole process, I feel that, at the beginning the sale person (Bill Spence) was trying everything to sale the car to me but after i signed, he does not really respect my opinion/concern. After he got my signature (well, the deal is done, right?), I feel he does not have time to talk to me at all. This afternoon was a totally worst experience when I visited the shop again to take the rubber mat that Bill helped me to order last week. - The bill/invoice from Lexus is showing $139 total and there is a break down that clearly says Sale tax = 0. Bill took the calculator and told me about additional 7% sale tax. I disagree b/c the bill/invoice clearly say $139 in total. Bill came out of the office to ask the financial manager (Sky): Do we charge sale tax for this rubber? I heard Sky told him: Yes and Bill let the receptionist go ahead to charge to my credit card the additional 7% which is $148.73. I told Bill: you did not ask the manager my concern, in stead you asked him charge or no charge, did you care about my concern. Bill told me: "sign or not sign. Sign and take the rubber. Not sign, I will return. We don't have time. This is Saturday, I would make more money than spend time to argue on this." I look at the bill/invoice and I saw they hand write the additional 9.73 with the mark: sale tax. I said: This is wrong way of doing business but I'm still going to sign to take the rubber. Bill turn away to go to do a copy. - I was alone, wonder around and eventually ended up at Jay's office which is another financial manager. I talked to Jay about that manual, hand writing added sale tax ($9.73) and Jay's manager (the general Manager) who is seating next to him open his wallet and gave me $10 cash. This insulted me, the person who just spent $56k for a new 2017 RX 350 car. What I expected when talking to Jay is the fix of the invoice, the admit that way of doing hand writing is incorrect, that my concern was not paid attention by Bill Spence. But I got $10 cash, what a insult to me. I was happy myself that I was able to control myself not to shred that $10 bill in front of them. This is the only positive thing I took out of the shop. Another instance, when received an email from Bill about if I have any concerns, what he can do to earn my 100% satisfaction, I sent him and email say I wish to have the free rubber mat, that will help to make me feel 100% satisfaction/happy. Bill just replied me: "$139 + tax, I have them at my desk." Bottom line, I feel that my concerns is not listened. I am Okay to let that instance go but I feel irritate when receiving a letter saying you guys strike for 100% customer satisfaction. It's Okay you do business like that, but don't act call slogan as if you are really trying for 100% customer satisfaction. "Dear Tung, It has been my pleasure to assist you in purchasing your Lexus RX 350. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible. Referrals from clients are not something that you can buy they are something that you earn. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers. Please don't hesitate to contact me with any questions. Always at your service," No, you don't get my 100% my satisfaction with what I've got this afternoon, not even close. I still give 3 stars because I like the car, I like the rubber mat and I like what you was trying to work to earn the business from me.

Lou Anne Miller

I just purchased a Subaru Crosstrek from Lexus of Omaha. I live in Lincoln and Jennifer drove the car to my home to look at and test drive. They gave me a great deal and took the car to the Lexus in Lincoln dealer for detailing that same afternoon for me to pick up later. Tommy came to my house the next day for me to complete the paperwork as well as coming back this weekend to deliver my second key fob AND the CD's I had left in the player of my previous car. This experience was amazing!

Michele Jackson

Great Experience with Eddie

Trevor Nielsen

Great showroom with plenty of new and used cars, great service and an excellent place for an oil change. The staff here is very friendly and definitely keeps up with the Brand's hospitality record. The location is easily noticable from traffic and is in a well know spot of Omaha. Will definitely be coming back to this location and back to Lexus for years to come.

Scott Chandler

I bought 2 used Lexus ES 350's from Bill Spence in the last 4 months. They were a pleasure to deal with. The service was top notch and Bill made sure that I was taken care of. Go see Bill Spence he did a great job catering to my needs. I will definitely shop there again

Ashley Turner

The most amazing car buying experience one could ask for. The staff went above and beyond to get me in my perfect car, and keep me at my payment level. They just wouldn't give up until they could help me to the best of their abilities. When I had questions about what would be the best for my family, my representative Jason Bahrs & Jennifer Militti, brought in additional expertise to help guide me in the best possible direction/outcome. I fully recommend this team of All-Stars!

Diego Torres

My wife bought a car two months ago and it gave us problems since we got it! Wheel bearings were bad, the front dash is cracking, the back light goes off and on, and there is two separate noises coming from the front by the air vents. We tried to trade it, but I would have lost $2,800! Ski Mcglown( the used car manager) told us "to take our business elsewhere" that he knew we would come back. His tone was disrespectful and not worthy of his title. Horrible service and definitely would not recommend Lexus of Omaha to anyone.

Sydney Hogan

Long review, but I want to get my point across. This was my very first "real" car (not one of the cheap little cars I had purchased off Craigslist to get me through high school and nursing school). Originally, I had seen an Audi online that I really liked. When my friend and I walked into the dealership to take it for a test drive, all of the employees that were standing around looked at us and went back to whatever they were doing. When a sales man finally helped us, it was the most fake "nice" that I had ever seen. He even made a comment to my friend (who previously test drove an Audi and said her sales guy was really nice) "Of course the sales guy was nice, we're all trying to sell you something!" When I went back a few days later with my dad to test drive again, my dad didn't really care for the attitude of the sales guy, and suggested we go look around at other dealers before officially buying the Audi. I couldn't find anything I liked, so we were on our way back to buy the Audi, but my dad suggested we stop at Lexus just to look. It turned out to be the best experience I had. From the very beginning Bill Spence was extremely kind, and seemed to truly care that I was happy with the car I was getting. Once we went inside to sign for the car, everyone that I came in contact with was extremely friendly, which I hadn't experienced at the other dealerships. Since this was my first time financing a car, I had a lot of questions and was probably pretty annoying. Bill was very patient the entire time. A few days later I had my technology review with Tommy Missel, which was also a great experience. I'm really bad with technology, but Tommy was extremely patient and kind the entire time. He made sure that I knew how to work everything on my new car before I left. Along with the experience at the dealership, my IS 250 is absolutely perfect and is everything I wanted in a car. It takes a lot to please my dad, but he was also extremely happy with the car and overall experience that we had with Lexus.

asmita ranjitkar

First Class experience. I bought a certified HS250 and I love it. Michael Cohn was a great sales person and never once did I feel like his, "agenda," was more important than mine. As a single woman I feared buying a car; but at Lexus of Omaha there is nothing to fear only EVERYTHING to embrace.

Al Hummel

I just purchased my second car from Lexus of Omaha. Again they have exceeded my expectations. Not only did I get a great deal on my new car but the level of service is outstanding. The sales staff always makes me feel comfortable and there are no stereotypical cheesy cars salesmen. They make buying a car easy and painless. I plan on using this dealership for year to come.

ekAi

Luxury at its finest

Moe Zaghmout

Great customer service! Free car wash :).

Chris & Jerret Aeder & Spink

I completely understand this is a dealership, and certain things will always cost more. But I had to bring my mother's nxt200 back because the oil filter was so tight I couldn't remove it. They charged me $140 for a oil change? Are you kidding me? I'm a mechanic for a living, this is robbery plain and simple.

John Cuenca

I love my new car! I am so glad I got a Lexus! Awesome vehicle! Bill Spence did a great job helping me and the service was excellent. I am very impressed with Lexus of Omaha. Thank you!

Chris Nielsen

Great sales staff, not pushy.

Christina Peterson

Very helpful and knowledgeable. Answered all questions I had. A very pleasant experience.

Kevin Hart

another superb buying experience from Lexus of Omaha...thanks Jim Endebrock, I will be sure to tell all my friends to come see you, keep up the great work you all do.

Juvet Che

Very friendly classy dealership. They even have a kids room.

Kristy Bures

This was my first car purchase and I was pretty apprehensive about the entire process. Michael Cohn was very helpful and answered all of our questions in an extremely quick manner. Even though I did not end up buying a Lexus, but another used vehicle on the lot, I truly felt like I received the "Lexus" experience and I will definitely look to Lexus of Omaha first when purchasing my next vehicle.

R. Petersen

Exceptional service, preformed professionally.

Clarice Alons

Eddie Juarez. was a very helpful as I was looking for a certain year of car with certain safety features. He always responded quickly to my inquiries and gave me up-front answers. I bought the car on a Thursday by appointment, and he stayed at the business until 7 PM when I was finished with the transaction.

Tripper X

Great people from sales to service! Loving the RX 350 F Sport we just got.

Josue Gonzalez

Worked with Tim O'Brien and Jason Fredricks, absolutely fantastic dealership and customer service. Even though I purchased a pre-owned vehicle I honestly don't feel that I was treated any more differently than if I would have been a customer purchasing a 60k vehicle from them. 10/10 highly recommended.

Johnathan Wilson

Kelly is service treats you like family. She is amazing. Get your service there just to be able to meet her.

Brent & Karlee Eaton

Fantastic buying experience. Scott Schubert went to great lengths to get a vehicle that I had found and to ensure that I was satisfied with every aspect of the purchase. This has come to be the standard of Lexus of Omaha service that I know I can expect and trust. Great experience. I would recommend Scott and Lexus of Omaha to anyone looking for a great vehicle and fantastic service.

Kelsey Pogge

My husband and I just purchased a 2013 RX 350 from Lexus of Omaha and our buying experience was great! Thanks to Michael Cohn and everyone at Lexus, the buying process was made easy and laid back. Everyone was more than willing to help us out and even stay late on a Friday to make sure we could take the car home before the weekend! Great customer service and an overall pleasant experience.

Dustin Serrano

Great customer service and Cody the car salesman that helped me made me feel very comfortable. He answered all my questions. Everyone seemed very friendly. I will definitely be buying my next car from here!

Scott Williams

Battery died, well almost died, and our RX350 started rather awkwardly. Something was wrong! Late on a Tuesday - called Lexus of Omaha service while wife was driving the car to the shop to alert them she was on the way and what the problem was. They met her with a committee, treated her with professional attention and took care of the problem - researched and solved in less than an hour. What a great experience. Great folks, these Lexus of Omaha folks! Great service department.

NE Senior Insurance

"No Haggle / No Negotiation Prices" I will not return. I do not recommend.

Corey Schmidt

Excellent customer service and I didn't buy a Lexus branded vehicle either. They take care of their customers regardless of the brand of vehicle purchased.

Gina Mccall

Great service as well as loaner cars while your car is being serviced

Sarah Baker

Easiest car buying experience. Customer service was amazing.

Yevhenii Zaranchuk

The best dealership i have dealt with!

Graham Craft

Excellent service

Colleen LeVier

One of the best car buying experiences ever! Their low pressure, no haggling approach exceeded my expectations. My salesman Dave, even though newer to the car industry, was awesome. Way to go Lexus of Omaha!

Ted Hallberg

Wonderful and friendly service.

David Worley

The service and support here is outstanding! After going to other dealerships and being treated as if they were doing me a favor by helping me, I went to Lexus of Omaha. The entire staff was hospitable and they immediately helped me with my car buying needs based of my budget, style of vehicle and desired monthly payment. Matt was awesome, he was straight forward and honest. After purchasing my vehicle the dealership they washed it my car, filled it up and placed it in a "delivery room" for me...the entire experience was just awesome. I have recommended this dealership to many of my friends and co-workers. I absolutely love my pre-owned vehicle and will definitely come back to Lexus of Omaha for all my future car buying needs.

Owen Thompson

What a wonderful experience! If there is a model dealership for how people want to buy cars this is the place. When it comes to the building they did not seem to cut corners on at all, it is crafted just as nicely as the luxury vehicles they sell. Bill Spence was phenomenal to work with and the relaxing atmosphere this Lexus dealership creates is fantastic. It was great knowing we were getting top notch service while buying a vehicle, the Lexus Plus no-haggle and best price upfront pricing for both buying and trading in makes the experience that much better. Mike Kraft and Gerardo were extremely helpful and knowledgeable as well. The pricing structure and customer service at the Lexus Plus dealership raises the bar for what other places should strive to be like.

Matthew Brown

We bought a used Ford Explorer from Jennifer almost a year ago. This place will go above and beyond for their customers. We had originally looked at an explorer but another couple was there first too look at it, and they ended up buying it. The used car manager went and found another explorer at another dealership and gave us an honest upfront price that was awesome. They weren't pushy or anything. We were from out of town and had a wedding to get to, so they actually met us in downtown Omaha to sign the paperwork on the hood of the car, AFTER HOURS. EXCELLENT place.

Noe Resendiz

I love the people tha work at the front reception they ere the hearts of lexus but the serves peiple ned more honesty on the charges

Mark Duin

My experience with Lexus is truly "Amazing"!

Joshua Ivy

If your ever looking for A Great sales man to give you the best deals & to save you some money ask for Hector Done. He will treat you like family & take care of you as family.

Florian Rolfzen

The experience we had when buying a new Lexus at Omaha Lexus was excellent. All questions were answered and our salesperson (Jeff B and Lawrence. were very professional and helpful..

Tuan Nguyen

I had the best car experience I have ever had in my 39 years. It is extremely hard to express in words the joy I had working with the Lexus team (Dave, Mark, Brandi, Jay, and Katie). Buying a new or used car is always stressful but this team made it a great. All I can say is WOW and thank you.

Tony Borer

If your looking a great luxury car you've found the right place. Ask for Steve Thomson, and you'll a great sales experience.

J R

The experience I had at Lexus of Omaha was one of the better ones compared to my past visits to BMW and Baxter Dodge. They really put there best foot forward to getting you all taken care of and them being a Lexus plus dealership really helped cut all the time out of the negotiations and gave me pretty much more than what I was expecting for my trade in and got my new vehicle at a competitive reasonable price. I dealt with Luke which he outstandingly took care of all my concerns and had the help Post visit with with his manager Jason which took care of me and my vehicle. There service department is also amazing I brought my car in and was greeted and was given a full amazing customer service experience with there complementary drinks and snacks which was awesome. I defiantly will be continue coming to Lexus of Omaha and recommend everyone to make this your one stop shop for everything you won’t be disappointed.

Gregory Logan

Just returned home with a newly leased RX 350 thanks to Scott Schubert and the entire team at Lexus of Omaha. Much like Dan Collins who wrote a review a couple of months ago, my wife and I also stopped in at Lexus of Omaha on a busy Saturday afternoon 2 1/2 years ago. Two days later Scott delivered our 2012 RX 350 to us. Last night we picked up the 2015 RX 350, the second in what I believe will be a continuing series of Lexus automobiles. Love the Lexus experience, quality, reliability, style, and prestige, but it would all be worthless without the people. Thanks, Scott, Ski, G, Shonda and everyone @ Lexus of Omaha for another pleasurable buying experience.

Galina Zaranchuk

The best dealership out there! Service is excellent, will recommend!

Linda Hecht

You always take great care of me and my Lexys!!

Chris Fife

Absolutely fantastic experience at this dealership. Jeff in Sales and Katie in Finance are fabulous. I couldn’t ask for better service nor have I ever had better buying an auto. I highly recommend this place if your in need of a vehicle. From start to finish and there after. This is the place to go. Purchased 2 so far and will return the next time I’m in the market. Thank you Lexus of Omaha. Sincerely, Christopher Fife

Jen Johansen

I got my first new car here this past spring, and let me say, the team here is amazing! Everyone who works here is very nice and very helpful. I worked with Bill Spence who was very kind and patient with me. He worked with my stubbornness, made a friendly courtesy call, and remembered my name when I went in for my first 2 services. I highly recommend leasing/purchasing a car through Lexus of Omaha.

Sam Jillest

Lexus of Omaha does a really good job with their customer service. The only thing that I would change is the whole Lexus Plus Idea not a big fan, but it seems like that’s what dealers are going to these days. If you want my honest opinion I still come back to get services done if that means anything to anyone

Debbie Be

We spent a few days here looking at a CPO then when it came to price they were no willing to negotiate if you would have known this in the beginning of their price was set in stone you might not have spent two days here.

Gary endorf

I purchased a new ES 300h from Michael Cohn. Michael took the time to answer all my questions. He was very knowledgable about the vehicle and was able to fully answer my questions. He was very respectful of my time, and made the purchasing experience very enjoyable. This is my second Lexus purchase from Lexus of Omaha. The service and amenities at the dealership are second to none. I genuinely look forward to each visit.

Frankie Caniglia

I was AMAZED from start to finish. Not only by the car I ended up purchasing, but also with the customer service & the environment as a whole. It was so welcoming, with all of the accommodations to exceed any possible expection. Im so lucky to have found someone as helpful as Brandi Butcher to help me with making such an important decision. I will be going there from now on & will be referring anybody that I know to do the same.

Audrey Futryk

The Service Team at Lexus of Omaha is the only reason I am a loyal Lexus customer. I have yet to experience a single issue, scheduling inconvenience or lack of accommodation from the team. Every Service Member is professional, welcoming and incredibly polite. Collectively, Lexus of Omaha Service Team, offers the highest quality customer service out there. I would recommend their service and overall experience in a heartbeat!

Kelly P

We bought a 2016 Lexus RX350 in 2017. It is such an awseome car! You really get what you pay for and a person can definitely tell the quality of the car by the looks and the feel of it’s handling. It’s like sitting in your livingroom driving! Every detail is so well thought out and there are so many incredible bells and whistles. The dealership has really friendly staff from the sales floor to the service department. Lexus of Omaha will even come pick my car up and bring it back for service, which is super for me, since I despise driving in Omaha. Each time my car is serviced, it is gone over with a fine tooth comb.....for instance, it recently went in for a scheduled maintenance and they found a nail in the rear tire! I had no idea that one was even ran over, since the car isn’t driven in snow or rain! The extended warranty we were sold at the time we bought the car is great to have, too, especially because it covers the scheduled maintenance and more! To me, Lexus spells LUXURY, CLASS & QUALITY from the car to the dealership. It’s difficult to be disappointed. The dealership itself is super clean, and super classy. I loved how they deliver a new or used purchase to you. They detail the car, then park it in a private area with a huge LEXUS curtain in front of the car. It’s at this point that your sales person teaches you all about your Lexus. It is a one-of-a-kind experience and something you will not get with another brand. Thanks Lexus of Omaha for always taking such great care of me and my car!

Alex Kierstead

I could not be happier with the service I received from Joel Jorgensen at Lexus of Omaha. He was patient, thorough, and made me feel like my business was truly valued! Thanks so much Joel!

Dale Hanson

Service above and beyond, as expected! This is our second car from here and we live 250 miles away. Beautiful facility, professional sales team was prepared, service team takes pride in their work. They buffed up a few smudges, fixed the radio and made sure we had extra keys. Overall very well done.

Corey Sorensen

So far our experience at Lexus of Omaha has been outstanding. Our salesperson, Dave Alati, has been awesome to work with and listen to the needs of his customers. Thanks so much Dave, Lawrence and Nate for making this car buying process easy and fun. Very impressed with the buying/selling process at Lexus of Omaha from start to finish. Looking forward to the same treatment from the service, parts, and other departments as well. Keep up the good work and we look forward to coming back.

Robert Baer

Jennifer Militti was our sales person, she was personable and did a great job getting us in and out, as we had already made up our mind on what we wanted before we walked in the doors. I will say I dread walking into a car dealership because of the "line items" like, paperwork fees, dealership fees, blah blah blah, I hate it, I know they are just fluff to get more out of you. This Lexus dealership does not have those, and honestly this made the experience one of my more enjoyable ones buying a car. Thanks Lindsey, I mean, Jen! ;)

Scot Wolcott

I bought a used vehicle here. Great service and friendly staff. Comfortable waiting area during service visits.

Jesse Murphy

Jeff B. helped me out with buying an MDX - first class service all the way even after the sale.

Amber Everson

Great knowledgeable service and workers

Joe amd Penny Tramontozzi

My family and I have purchased our vehicles from the Omaha dealership for the passed 27 year and have always been pleased and appreciative of the quality of service and product provided. Recently I spoke with Mr. Rob Mueting, G.M. of the Omaha location, about a personal matter dealing with my wife's loss of vision in one eye. At the time I was in the middle of four year lease contract on two vehicles, but now only needing one. Mr. Mueting handle the situation with respect, compassion, understanding and professionalism...qualities I have always recognized in a great leader. Mr. Scott Surbert, Master Certified Consultant, handled the remainder of my transaction in a very accommodating, professional and expeditious manner, to our unequivocal satisfaction. I divested myself of both vehicles and leased one which more suited our present needs. It is very reassuring to deal with a reputable and trustworthy company. I will always be a loyal and avid advocate of Lexus service and product. Joe Tramontozzi

Daniel Bruckner

I am always treated with the highest level of professionalism. I had a question on a bill and the problem was rectified quickly. I salute the service team.

Kari Mecham

Lexus of Omaha was the best experience we have ever had dealing with buying a new car. The Team at Lexus of Omaha has been the best from day 1 to every need we have ask. They go above and beyond to make sure you are completely satisfied with your vehicle. I give them an A++

D Chada

Great service and assistance when looking for a new car. Ended up getting an amazing deal thanks to Matt Schrader. If you're in the market for a new car call and ask for Matt, you'll be surprised what he can find for you.

Jinny Walker

Was helped by Gary Ronning. Highly recommend. Gary was very professional, knowledgeable, helpful, and caring. From walking in to driving away with our new RC-350, it only took 2 hours. Felt well taken care of, easy to understand the pricing, very fair, military rebate, and overall top notch customer service.

Enas Jaheen

In my opinion Lexus of Omaha has the most superior customer service in town . Am a first time Lexus owner and I think that will not change any time soon. My visit on Saturday was just perfect in all aspects. Thanks again!

Dick Fritz

Great people, great cars, outstanding service.

Jana Long

Mike Kraft and Lexus made an otherwise tedious process easy and enjoyable. The service is impeccable from the coffee shop to the showroom floor. Highly recommend this place!

Ronald Horner

The service staff here is the best in town. If you own a Lexus, this should be the only place in town where you get it serviced. The lounge is well appointed with snacks and beverages. There are a few tables which make it quite easy to work remote while you wait for your car.

Peter Szto

Bill Spence was my salesperson for the purchase of three Lexuses. Each time he was highly professional and proficient. His relational approach made working with him attractive, and ultimately, a strong factor in sealing the deal. I would strongly recommend him to any future buyer. Lexus of Omaha should be proud to have him as an employee.

Chloe Linstroth

Joel was such a pleasure to work with! He made the entire experience so easy and seamless. When it came time to finance, Katie took care of everything and made all the terms extremely understandable with no hidden fees. When Lawrence stopped in to make sure everything was going smoothly, we were assured customer satisfaction is one of their main priorities. HUGE thank you again to everyone at Lexus of Omaha for all the work they put in making this such a great car buying experience!

Lori Schwartman

Horrible service department!!! Took my daughter's Lexus in because she was having issues. They tried to tell us that she needed new brakes and rotors. My husband, who is a mechanical engineer, went and bought new brakes and when he took off the old ones they were in PERFECT CONDITION!!! They were going to charge us $1300 for brakes and rotors that she didn't need!!! Beyond mad at this point.

cece

The service here is Amazing!

Mike Williams

Always an impressive service provider... They were ready for me at my appointment time and had all the extra notes/concerns I had. They provided a loaner for the day as work was getting done, and they took care of two "gray" area items that I wanted to be addressed. Definitely customer focused...when I showed up at the last possible minute before they closed to get my car, they were as pleasant as they were in the morning...

Derek Broman

Purchased a Lexus LS460L The car is great. Asked the dealership to tint the glass. First, they used the wrong tint. They used mirror tint instead of charcoal. I discovered burn marks on the glass from a torch! The LS460 has two layers of glass glued together they completely compromised the integrity of the glass. When I brought the problem to their attention they first lied about the torch, then I showed them the burn marks and pointed out they were not there before they installed the wrong tint. The service manager was very rude and refused to fix the damage they did to the vehicle. Unfortunately, I already had all of the paperwork done and have a hectic schedule and will have to live with it. I have owned more than 60 cars over the years, and by far this is the most comfortable and the one I prefer to drive in good weather. Now every time I roll the windows down I have to be reminded of their lies I see the burn marks. Now I will have to find another Lexus dealer. When you go to purchase a new vehicle, you can find a better price just as easy as you see this review online. Don't be afraid to transport a new car from another state. A lot of these dealerships think they have the area locked down and they don't. You can transport anything for 800-1200 from anywhere in the US. When purchasing a vehicle that costs nearly 100,000, I would like to find the best dealership. Lexus of Omaha is no longer an option.

A Nuckoles

My husband and I just purchased our first Lexus, and we LOVE it! Not only do we love the car, we enjoyed the whole car buying experience. Brianna was an amazing LexusPlus Specialist with tons of knowledge with a calming, non-pushy demeanor . I appreciate the upfront pricing and the offer made on my vehicle. I would highly recommend Brianna from Lexus of Omaha!

Larry Tennison

Great service and people

DeShawne Sell

Fantastic car buying experience. Service department excellent as well.

Levi Turner

The experience provided by Lexus of Omaha, and specifically Jennifer, is a key reason I purchased my vehicle here. I highly recommend!

guangchen chen

I had an exceptional experience in the service department. The customer service I received was phenomenal.

Thomas Anderson

Great service.

L Johnson

Well taken care of and very polite.

Leon Staples

I purchased a car from Gary and I was blown away at the level of service. Gary made me feel welcome and even through I was not buying the most expensive car on the lot (or even close), it felt like they would have treated me the same if I were. I think the car was possibly given the best detailing I have ever seen! Also I was in and out in an hour thanks to Gary and the finance department. This place is great and I’m happy to share that experience.

John Ballew

Excellent service department and very good communication.

Molly Ross

David Shafer was a HUGE help in my car buying experience!! i went in with some issue & he mad them all go away!!! i highly recommend David & Lexus of Omaha!!

Mike Kratochvil

Best buying experience I've ever had. Usually leaving a dealership I'm stressed out, not so here. Hassle free, highly recommend stopping in.

Michelle Wieck

What a fantastic team! Jeff was amazing to work with and he and his team were respectful, knowledgeable and attentive to my needs and concerns. I highly recommend Jeff and Lexus of Omaha.

Greg Wigington

Excellent service

DJ Lasixy

Excellent service

Gregory Litherland

We are long-time customers of Lexus of Omaha; nearly since they first opened. The Lexus automobiles are outstanding, but the real difference is their people. Sales, delivery, finance and service all employ only the best professionals in their field. This makes the Lexus experience really an enjoyable one.

Megan James

Had some problems with a representative for a few months. As soon as I was contacted by another sales rep my problems were fixed the next week. Overall a great place. Thank you Ski for all of your help!

Rich Ludvik

Very good experience working with Lexus of Omaha.

John Choi

This is the 4th Lexus we have purchased in my family. Mr. Jeff Bahnsen and other staff members always go beyond and above.

John Manganaro

The professionalism and timeliness of the service and the courtesy of the representative was second to none! Just one of the reasons we have owned Lexus vehicles for the past 20 years.

Darwin Cruz

It was a good experience and we got the car that we have always wanted. My agent was persistent and communicated with me well. This made me buy in Omaha instead of Lincoln where I am from.

Tara Evans

Absolutely love my Lexus hybrid!

Dan Collins

My wife and I stopped in on a busy Saturday afternoon just browsing and Scott Schubert helped us purchase a Lexus RX 350. He was outstanding to work with and would recommend him to anyone. Thanks for your help Scott. Dan and Laura

Bob Houston

Excellent service and quality information about the Lexus I own and the new one I’ll buy for my wife.

Arvind Thapar

Great service. Courteous and efficient. My next vehicle will continue to be a Lexus that i’ll Buy from here.

Tina Cunningham

We were ready to buy a Lexus and unfortunately didn’t have the best experience with our sales guy. He concentrated too much on the features and seemed way too pompous and over confident in their product. If he had taken the time to get to know me, find out what exactly I was looking for, and possibly let me take the car for a ride without him or offer to let me take it home for a night he could have had a sale. He knew I was on the fence about what model to get and just kept pushing features. We ended up buying a new Cadillac instead and we had a great service experience. The whole team has been amazing to work with. Take note and get to know your customers needs and wants....there are plenty of good luxury cars out there to buy and your dealership needs to do some training with your sales team and focus more on relationship selling.

John Treantos

Outstanding service department customer treatment. They stand apart from all others I have experienced.

Business Hours of Lexus of Omaha in Nebraska

SUNDAY
CLOSED
MONDAY
9AM–8PM
TUESDAY
9AM–8PM
WEDNESDAY
9AM–8PM
THURSDAY
9AM–8PM
FRIDAY
9AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Lexus of Omaha en Nebraska
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