Reviews of JERRY REMUS CHEVROLET-CADILLAC, L.L.C. (Rent Cars)

gena stringham

We got an oil change in the new pickup. The people in the service department were WONDERFUL!!! I always get my vehicles serviced there! They are the best and the cheapest place in town!!!

Brad Heck

We we're just looking and the salesman was all the help we needed.

Bob Mayber

Friendly staff. A community oriented business with well trained employees. Body shop work is really good.

Marie Godfrey

they were amazing to deal with i got my first new car and im so happy with it thank you guys again for the great service

Kai Pence

Who doesn't love chevy

Stephanie Wiesen

Thank you to the team at Jerry Remus for making our vehicle purchase so easy. Jeremy's knowledge of any and every vehicle is impressive. Being able to test drive the cars and figure out the features in our own home was beyond appreciated in the below freezing temperatures. Jeremy and Garod, your customer service is exceptional. Thank you!

chetmtech .

Top notch service! Fast friendly..when I was stranded they got me in when the where booked!!! Highly recommend them!!! Thanks for getting me back on the road

Douglas Drake

Incredible service, kind managers, sales men that arent pushy, wide variety of vehicles, good mechanics.

hemphill36 .

Happy with the 2015 Silverado I bought but they could’ve did better with explaining my trade in and why they offered me so low and then once I bought the truck the headlight was out on my drive home back to Douglas Wyoming when I got pulled over and told my headlight was out and I called to let them know and they just seem to like that sucks you bought it as is...it just upsets that I put trust to them with services and making sure it was all good for me...and honestly I’m not sure if this is a Wyoming thing or not but when someone buy a new vehicle it’s a custom to put a full tank of gas especially since I drove far and had to fill up my tank half way to get there and gave them pretty much a full tank in my trade it and then had to put another full tank in. I thought they were great selling it to me and being patient with me and getting my finance situation done. All in all it was worth the trip just wish some things happened differently

Sebastian Brugger

I bought a used car from them. Nice service! Nice staff! Nice car! Nice price!!

swat nation

Very nice cars

Christopher Rebeiro

Long story short, my wife and I were too trusting. We walked in to buy a used vehicle and had a strict budget, the first thing that happens is we go on a test drive for a vehicle that "we can make work" that's 4 grand more than we have to spend. We were then told they would buy our truck for 3 times what was eventually offered. Eventually, we decided on a used vehicle we were able to buy but they wouldn't budge on the price, so we left to sleep on it. Talking with my boss/friend about this (he's a much better haggler than me) he decided to go in there and make the same offer we did and left nothing but his number. Magically, they were able to make this happen the next day. My wife and I went in, and told them what happened and we're able to get them to honor the deal (not before adding $150 mystery fee). I then asked about the safety of the vehicle and pointed out things like the broken speedometer and the airbag warning light which they said we're fixed and flat out lied about the issue. Then they told me it passed safety inspection and this and that and that all the basic stuff was good. On the way home the speedometer stopped working and the airbag lights came back on. I called them the next day and was just transferred to parts department. Fast forward 3.5 weeks and my wife is driving home after picking up our kids from school when the brakes go out on her. We hauled the vehicle into our shop and found that the rotor was halfway gone and the caliper was shattered from pressing into the vents! In this time we have put less than a thousand miles on this rig and we were told it had new brakes and "it's been inspected". So I went into the dealership in person and was told "we didn't promise you anything in writing" or basically "sucks to be you". Then I was promised a call from the owner to help sort this out - that was a week ago! Still nothing. The best part, the cost of the repairs I was asking add up to less than the "mystery fee" they tacked onto the agreed price. All in all, the $150 they saved on this issue costed them a future customer and nearly the lives and safety of my wife and 4 children.

John Terwilliger

Had a couple of simple jobs done here, they were fast and efficient.

Cynthia Boyd

Actually at investment property next door

Deborah McConnell

Not the best with customer service

Jerry Volesky

Dropped off our 2018 Equinox for some recall work. I think they did the recall work, but you would think they would wash it as a courtesy for our time. But no, wasn't washed. GMC dealer would have done that. Service receptionist was also very grouchy. Too bad.

Laura Winter

Driving across the country and our ac stopped working. Pulled up at closing time on a Saturday. They were nice enough to stay and Take a look for us. They even fixed it. Thank you again!

Thomas Cash

Oil change price is very reasonable, very thorough checking everything

The Infamous Rouge gamer

Fairly great prices. Staff need some better training.

Michael McCallister

My wife and I were traveling cross-country (Colorado to Wisconsin) when we noticed a noise while driving. We were planning to overnight in North Platte, and Jerry Remus Chevy was not far from our hotel. We appeared at the service department a few minutes before it opened in hopes that someone would be available to diagnose the noise. As it happened, I was greeted by the service manager before I even got in the door. I explained the issue as best I could, and the manager spoke with my wife as well. She then brought a mechanic over to also hear our descriptions -- all before the shop was open. We were directed to the customer lounge, which was quite comfortable. We had a diagnosis of the problem about 30 minutes later, with a time estimate for the fix of 90 minutes to two hours. We were out the door and back on the road with a fixed car about 10am. They answered our questions, whether directly related to the problem or not. Going in, we were afraid that we might have to stay another night in North Platte without even knowing what was wrong. Jerry Remus Chevrolet's care for us (even with little likelihood of repeat business!) was amazing!

Ky P.

My husband and I purchased a Cadillac vehicle from Jerry Remus last week. Our salesman Dale was great to work with. I truly felt like he was an honest person and he was straight forward with us about every detail. He always called when he said he would and followed up on questions I had. Jared who did our financing was very knowledgable, easy to communicate with, and treated us like friends from the moment we met him. They both even stayed late to accommodate our schedules. We were considering other vehicle at other dealers but made the choice to buy at Jerry Remus because how comfortable the two of them made us feel. We will definitely go back for our next purchase.

Lynda B

Very rude and condescending!

dan manookin

Will they ever get it right?

Thomas Meola

Just passing through on the way to Colorado. My vehicle started lurching horribly with all sorts of warning lights flickering on the dash. It was 4 in the afternoon on a Thursday. Limped to this dealership and they were more than happy to help out. Best part, they advised there was no charge since the park was deemed defective on a 2009 vehicle. Nicely done. Thanks.

Michele Needs

Jan 26th we bought a suburban from Jerry Remus Chevrolet. Originally we went to look at a different suburban we had seen online. After looking at it and realizing it didn't have some of the extras we would prefer our salesman Jeremy listened to us and showed us a suburban they didn't have ready for the sales lot. He let us test drive it and a couple of days later we went back and drove home a "new to us" vehicle. Jeremy and Jarid were very personable and we enjoyed doing business with them. We are pleased with how everything worked out. When we are looking for a different vehicle we will be checking these guys out first.

Alisa Cure

Very personal!! Great experience buying a pickup ! They go above and beyond! This is the place to go if you are looking !!!

Ray Lunkwitz

Service department was very helpful, they found me the wiring diagram I needed for my Chevy traverse brake lite wiring so I could see how to hook up my invisi brake.

Melissa Stites

I work at Hornbeck Chevrolet in sales and grew up in the car business. I spoke with Mr Brett Meyer general manager in regards to helping a young man in the military. His father does business with our dealership and Brett was extremely helpful and gracious I highly recommend this dealership in regards to excellent care and customer service.

Patricia Rodriguez

Mucho calor pero muy bonito

Jenny Knutson

We were heading west on I-80, 6 hours from home, when our suburban starting having trouble just outside of North Platte. We made it to Jerry Remus Chevy Dealer. They were extremely busy but Steve Moore from the service department saw our predicament and helped us out right away. We were back on the road in an hour. We are very grateful for their excellent customer service and timely work!!!!

Devon Gibbons

Fast pleasant service

Rob Crowder

It's a car dealership, we left with a new ride. Easy to work with..

Jose Medina

Took My Cadillac CTS in for repairs, was told the vehicle was ready for pickup. When I got the vehicle noticed that I was getting alerts: Service Traction Control, Service Break Assist, etc. I had to tell them that the vehicle was showing these alerts and they decided to keep the vehicle for another day to fix the issues. These alerts where not the reason for the visit. This is not the first time this has happened. Another time I took my Chevy Silverado in for an oil change and while in the shop they ran another vehicle ran into mine damaging the read end. Another time I took my Cadillac CTS in for Hail damage repairs and it was returned with the moon roof assembly incorrectly mounted and water got into my vehicle. Another time I took my Checy Silverado for hail damage repairs, they stated it was ready but they forgot to replace a broken passenger rear view mirror. In all instances proper corrections where made after I pointed out the issues, but I no longer trust their service and feel that they are doing a very poor job due to lack of attention to detail. These recurring issues have led me to the conclusion I am better off taking my vehicles elsewhere. It's to bad cause I really liked Jerry Remus dealership.

Cody Bush

I bought a 2016 silverado 2500hd from them. I am from MT which is along haul. Truck looked great besides when I washed it, realized the paint was coming off the roof and was starting to corrode already at 39000 miles. They told me there was absolutely nothing wrong with this truck, and gm will not warranty the issue. They are nice folks but really wish they would look over the vehicle better when your coming that distance, or try to help me get this fixed.

denisa davis

Love the sales man

Jason Vierra

$1,600.00 vehicle repair/maintainence bill a week before Christmas. 12-19-18. Took 3 full days to repair vehicle, however no one enjoys paying car maintainence/repair bills. With that said this dealership service is on point, you can only have one: cheap, fast, or good. This service shop does a good job and gets an A+ on my opinion for quality and know-how. I could hear, and feel the improvement of my vehicles condition when work was completed. I did not enjoy paying $1,600.00 but who does? I did not enjoy not having my vehicle for 3 days, but work was solid and I was comfortable driving away. I recommend this place for any concern with your automobile, and just remember good work takes a few days, so don’t get frustrated when and if they find something they recommend be changed or replaced. I will be taking my vehicle back here everytime, I live locally, and will ask for same mechanic every time to help with care comfort of my vehicle. Good job Jerry Remus and team, thanks John. 2007 Toyota Camry Family.

Deborah Jean Biesecker

Cars cost a fortune any more!

JANELLE ROMERO

Service Department: Responsibly priced and quick with repairs!

Justin Kelley

Great friendly staff. Beautiful showroom.

David Carroll

Frank and Juan were very helpful in getting my car the service we needed while traveling. I would also consider buying a car here

Judy Baney

The service department was great and very knowledgeable. They serviced my pickup and found an issue that needed fixed asap. A big thanks to them. I'd definitely recommend them servicing my vehicle.

Jim Binkley

Very good people, fixed our diesel and got us back on the road quickly after another dealership didn't finish the job. These guys know Duramax!

Robby Terry

Do not use the body shop here. They had my vehicle for twice as long as they were supposed to and then gave it back to me looking worse than I brought it in. I took it back to them and they were supposed to fix it. Well all in all they had my vehicle for a month for a door ding and the second time I got it back it looked better but still not what I would call good. The door is not aligned and the paint job really sucks there is little spots all over the door but after seeing what it looked like the first time I figured this was as good as it gets from this shop. Very very disappointed.

Jayden Miles

The service department is always great to work with. Very friendly and they do a great job taking care of the customer and the process is easy. Scheduling is no hassle and they take good care of my vehicles. They are always my go-to for servicing needs whether it's a GMC, Chevy, or any other vehicle.

James Vanarsdall

not much for options on the lot for diesel pickups

Strongwilled 17

Well i guess you can tell your boss you don't want to work on a vehicle and dont have to , your then directed somewhere else... the excuse i was given is that he was color blind and it would take too long but the gentleman said quite frankly he just dont want ro do it and sent me along on my way ..

Julian Bouck

Service and sales staff is very helpful and friendly. Parts guy was not very helpful and acted like we were stressing him out by asking him to check on some parts we were interested in getting. Needless to say we decided not to get the parts.

linda petska

Good job as always. Even tried to sell me a beautiful new blue pickup!

Amanda Rodriguez

Profit to this owner/manager, Gerad Remus, far outweighs customer satisfaction. I bought a 1-owner 2015 Accord for $16k from this dealership after a test-drive on the highway where they are located. When I got into town in Kearney, every bump on the road felt like a huge pothole! So I took it to my mechanic to see if something was wrong, he discovered it had street-racing struts with very little spring. I contacted Gerad Remus about the situation in hopes he would have the struts replaced with the correct part since it drastically affected the quality of the vehicle. After all.. they have their own service dept right?! But no, each conversation led to the same thing.. he didn't have 'the means' to 'pay' his service dept for the repair since he did NOT PROFIT ENOUGH off of my vehicle and would be losing money. He also insisted a strut is a strut and this car passed inspection. Yes, I bought the car 'as-is' but had I known about this modification I would not have made the purchase. He did offer to have the repair done at "his cost", but would be paid by me.. something around $1,300 which about half of that was labor. My husband told me to give up on trying to work something out with him since it was obvious we were stuck with making this repair. We will be having our highly-trusted mechanic do the work for less than half of what Gerad Remus was 'willing' to charge us.

Jeremy Jack

Won a prize

Matthew Crowder - DOC

Extremely professional group. They handled the entire buying process quickly and friendly. No pressure buying and a top notch sales group. Would recommend to anyone

Thomas Dimmitt

Awesome staff very nice profesional