We've got all the reviews of real people like you who have information of the products of Gorges Volvo Cars (Rent Cars) in Nebraska area.
As of day this firm has a rating of 4.7 stars over 5 and the score has been based on 219 reviews.
As you can see it reaches an opinions average is almost the top, and it's founded on a large number of reviews, so we can be quite sure that the evaluation is quite faithful. If there are many people who bothered to give their score when they are satisfied, is that it works.
You know that we do not usually stop to put tatings when these are positive and we usually do it only if we've had a problem or issue...
This Rent Cars corresponds to the category of Car dealer.
I usually dont post things however..... This is by far the best experience I have ever had in the car industry, business, etc. I have so many family members is the car business from brothers to uncles to cousins and Grandpas.. all in sales, ownership, finance management, you name it, I have family in it. There is absolutely no family relationship with this dealership. It was quick, easy, no haggle. An absolute amazing experience. I purchased a vehicle from this dealership and a month later found out we were having another baby girl and the car I purchased just was not going to be big enough... They did try to find me what I was looking for but unfortunately could not find one. However, even with me purchasing through a different dealership, they helped me every step of the way, from talking me through interest rates, extended warranties, the car in general and offered me options through them that no other dealership could even touch. Keep in mind... This is me buying a car from another dealership... If you want blunt, honesty, and the smoothest best experience you could ask for.... LOOK NO FURTHER!
Love those guys. Finally figured out why my car pulled one way ! :)
Jim Daley was great! Love my S60. Had a great experience! 5 Stars!
Very satisfied picked up my car today after another shop messed it up and it is perfect. There service is friendly and nice. They even vacuum and wash your car when it is finished being repaired. Will always be bringing my Volvo here from now on for any services needed. Thanks guys for showing and keeping such an "Outstanding" customer service routine. Blown away!
We had a great experience at Gorges Volvo when buying our XC90. Our sales associate, Aaron, was very knowledgeable and answered all of our questions timely. We are enjoying driving our new Volvo.
Great,easy purchase and trade!
Quality service and vehicles, fabulous waiting area with healthy snacks and beverages!
Unrivaled service - great facility and staff. So good I bought two!
I was looking to replace my daughter's older model car with a car that had newer safety features and 4 wheel drive.We came across a Honda CRV on Gorges Volvo web site and made an appointment to look at it. We live in Lincoln and on the way up I cautioned my daughter as to what to look out for when dealing with used car sales people. As it turned out the warnings were unfounded. Mike Percival had the car ready to look at and handed us the keys and said to take our time and drive it as much as we wanted. We received great service at a fair price. The icing on the cake was Mike drove the car down to Lincoln after after having a door fixed and picked up the trade in. The only problem is that my daughter will now expect all her car buying experiences to be as enjoyable. Thanks again Mike.
We have not purchased a car in over 10 years. I was actually dreading the process! However, I found a car online and Charles immediately had communicated the details to me. He was not pushy at all. His follow up and help with many questions was very professional. We felt that he was fair in our trade in and the purchase of the car so there was no negotiating which was nice. He had ordered us car mats without us even asking for them. Above and beyond. I would definitely recommend Charles and Volvo for their service!
Kevin in the service department is the reason I come back.
I drive 3 and half hours one way to have my car looked at it. I am very please with the service and very satisfied with the technician experience and the service advisors. Very well done worth my hours of driving to Gorges Volvo.
Great buying experience
Found a pre-owned car online they had posted for $6533.00. Drove out to look at it and was told it was $7200.00. I was told the difference was due to a processing fee. The car I was looking at was only 2 years newer than the one I have now. My car is in fair to good shape, yet they offered my $500.00 for my car. The book price on mine is $2750.00. I'd never purchase a car here.
Very friendly and if he didn't have an answer for my question, he researched it right away and got me an answer! Thank you Charles Erickson.
Very unpleasant experience. Although I liked the vehicle, the experience with the staff was so poor that I would never consider purchasing a vehicle here. This small dealership refuses to negotiate prices. They are not Carmax, with hundreds of dealerships and massive inventory. They are a small dealership. You would think that since Carmax is across the street that they would want to be flexible to convince customers to buy from them rather than Carmax, but they instead chose to do the opposite. Not allowing price negotiations, at all, is terrible policy. From the moment you ask they say "No, we do not negotiate prices. We already have the vehicle priced as low as we can allow." Completely absurd. That immediately turned me off, but I still was interested. What made up my mind was when they ridiculed the vehicle I was driving. The managers tone was condescending, exclusive, and snobby. Buying should be an enjoyable experience and they did nothing but alienate me. Maybe it's because they deal with wealthy customers all day, but if you are a regular hard working citizen they send the message that you are not welcome. I still tried to negotiate, pointing out the flaws of the vehicle, and the sales rep actually got upset with me, raising his voice. It was ridiculous.
Dan Birge, our salesman was exceptional. This the 2nd car we purchased through him at Gorges, and he has been a pleasure to deal with. All of the people at Gorges, from the owner Marcus as well as the finance department, are very professional, honest, and go out of their way to make the car buying experience easy.
Everything - Their focus on taking care of the customer, the efficiency of the service dept., their friendliness, and more. It was a GREAT experience for us, and very much appreciated.
Seriously the least stressful car buying experience I've ever had. Never once did I feel pressured. The staff was friendly and professional. I would purchase another vehicle here for certain.
We came in to look at a car we had seen on Carfax. Heidi was extremely professional, friendly and knowledgeable. We didn't feel any pressure like you do at other dealerships. Everything was done in a timely manner and it didn't take very long at all to complete the purchase process. I highly recommend Gorges Volvo.
First and foremost, I am not normally a Volvo fan. Normally I wouldn't have went here. I'm glad I did. I found a gently used truck for the right price and meet Gary and Chad. I normally also dread buying a car, as often is the case, you end up spending the entire day having the sales associate go back and forth to get a price for a vehicle. Then paper work etc. That's what I'm used to. I meet Gary (that's Captain Gary Shockley-thank you for your service!), who was pretty new to Gorges. I didn't know that until later on because he didn't act like someone who was new to the job. He was great! And I felt no pressure to buy anything. Then I meet Chad who is one of the sales managers. Instantly think I'm being traded as I've often had bad experiences. Again. Not the case. Chad was very transparent on the truck and we made a handshake, the three of us, in less than 30 minutes. I was floored! Chad and Gary said that is how they do things! They held the vehicle until I could come in to sign papers. I was able to come in, sign papers over lunch and be on my way. Hope it should be done. Their loyalty program is outstanding Great group. Hope to come back again! You guys are fantastic!
I worked with Josh in service on my last visit. Not sure why his name or that of Kevin and Corey are not listed on this form. The three of them are the face of your service department. I don't think I have ever met the person you have listed and I have been using your service department since before you moved to this location. Anyway, Josh went above and beyond to get the work done on my car and kept me informed every step of the way. My wife and I no longer own Volvo's but we continue to have our cars serviced at your place because of Josh, Kevin, and Corey. Stu
Great service and very friendly staff. Highly recommend
Great service manager and department. Great loaner vehicle.
Poor service.....While they check the car perfectly. While in test all my bulbs were working. When i receive one of bulb go out. It suppose to be their responsibility... Also their driver is who drove me to school was so rude and surly.
Everything explained very well. Professional from the get go until the end. Clean environment.
I went to gorges to view a car I liked online, it was a 2010 Chevrolet equinox very clean. I drove from Lincoln to omaho talked to Brenda shumaker on the phone very nice lady. Soon arrival I was greeted by Brenda and she had the tri k ready to roll for me so we drove it and I loved it. Worked with me and cut me a great deal. I would recommend this dealership to everyone and definitely ask for Brenda she is very down to earth and is really takes the ti.e to take care of your needs... very pleased with my new car and very pleased that they worked with me on dropping the price a bit..
I bought my first car through Gorges with Mike (fantastic guy) and my second one with Dan Bond (super fantastic. pity he has retired), my sister too and would never think of going anywhere else. Always a great experience
I went on two purchase turn signal lights. They had the product and replaced them ! Excellent Customer Service!
The ‘BEST’ car purchase experience we’ve ever had. Very smooth process. Aaron was a great sales person, very personable and met our needs. Joel in finance did a wonderful job giving us a no pressure feeling. Chad the sales manager was easy to work with. We will definitely go back to Gorges in the future and recommend them to our friends. Thanks Gorges for a Wonderful experience.
The sales Manager is more than willing to work with a customer to ensure the best service from himself and his staff.
I had a very good experience here as a person who came here for first time. Staff are very friendly and helping. I specifically want to thank Charles Erickson. He is a professional and gave me helpful technical information about different cars and models, payment and different options of financing.
Juuuust gorgeous! Heh-heh. Daaaamn good service! Thank you to all the staff members for creating a top notch environment in getting our S60 T6 back in service. From Patti W. and Edwin T. And last but not least 2SHWEET, our car's name. Heh-Heh.
Josh Herman (Service Advisor) is an absolute GEM to Volvo. He has made EVERY visit there a great experience. Usually you cringe when you have to get something replaced with your vehicle, but he is always sympathetic and helps come up with a great game plan and time frame to get things repaired with ease. I have a hail damaged and aesthetically worn down 04 XC70 and Volvo treats me no less than having a brand new vehicle. Great company, great service, and total studs! Thanks Volvo!
Truly one of the easiest auto purchasing experiences I've had. Going in to the dealership, we had done our research and knew what we wanted and just wanted to review our options. Aaron (Sales) and subsequently Joel (Finance) both were very easy to deal with and it was truly a low pressure sales experience. Would highly recommend and plan to shop there again in the future.
Dealer ship cars more selling cars rather helping out costumers.
Update to previous review below: This place is still the best! Mike once again came through with a new lease deal for me on a new S60 that I couldn't resist. That makes 3 Volvo's in a row for my wife and I. Yeah, I'd say we like working with them. Cheers to Mike, Marcus, Joel and Chad for another great experience. Oh and the S60...it's badass! Mike Percival and the Gorges Volvo team are living proof that you CAN have a positive car buying experience. Mike was a pleasure to work with and got me into my new vehicle with relative ease. He was very conscious of my needs and of my time. I legitimately feel like I walked away with a good deal. I could never say that about any of my previous car buying experiences. 5 stars to Mike and Gorges Volvo!
I will say in just the search/research process of buying a new vehicle this has been our best experience so far. The sales rep Mike that we have met with has been so honest and upfront about everything that I wish everyone was like that. I never had to play games or go in some room and wait to find out about pricing or payments. I never felt hustled or pressured for anything. When we finished up I gave him my info and asked him to follow up on a few things and he did exactly that and still I never felt pressured. At the end of the day of our first day for looking at all of the different vehicles brands/options of SUV’s that are out there, Mike was by far the best sales and educational experience we had worked with. This is the type of experience that I think everyone is looking for and deserves. Honesty, Transparency, relaxed and comfortable to want to be there at a car lot to be able to just look and learn so you can make a decision on an investment. Thank you Mike and Gorges Auto.
We visited Gorges dealership a few times as we were shopping vehicles and searching for a great car to suit our family needs. The customer service and expertise on the various Volvo models was extremely helpful in determining which of the Volvos, if any, would be best for our family. All of the employees we worked with were extremely friendly, didn't push or pressure for the sale, and worked hard to ensure all of our requirements were met. Expectations exceeded!
Excellent customer service attention to detail, and quality work by experts! Keep up the good work!!!
I've been purchasing my vehicles from Gorges ever since I was stationed at Offutt AFB back in 2004. Joe Isabell sold my family and I our second Volvo when Gorges was located on 60th & L St. Joe has since moved on to become the Sales Manager, but I've continued to buy my Volvos from Gorges, 3 additional times since Gorges Volvo moved to 168th & Dodge. Josh and Corey in the Service department knows my family by name every time we've gotten our vehicles serviced. Recently my wife and I took the leap of faith in buying our daughter her first new car one year shy of finishing college. She was treated with excellence from the time of test driving her new car and finalizing the paper work through the finance department. During my time in the military, we've expericenced Volvo, BMW & Mercedes dealers/service departments in Virginia, Florida, Illinois, Indiana, Italy and Spain not one comes close to the Superior Service of Gorges Volvo of Omaha! Keep up the good work Gorges and thanks for treating us like family. Sincerely, Jeff + Family
Frankly, I've never experienced a better car buying experience then I have at Gorges Volvo. I recently purchased my second vehicle from Mike and could not be more pleased with the sales process and customer service. A recent experience at Carmax truly highlighted the difference between a good and bad car buying experience. In Omaha where most dealerships are owned by Woodhouse, Performance or another large ownership chain the fact that Gorges is independent is a valuable asset to me. As a customer you truly feel valued as a person and not as a commodity. Highly recommended.
My experience leasing a Volvo XC60 was the best I've had with any dealership in Omaha. Mike was great to work with--very helpful, professional, and knowledgable. After some not-so-great experiences at some other dealerships, this was a refreshing and welcome change. There was never any high pressure sales pitch and it was clear that both Mike and Joel were focused on customer satisfaction. I will definitely recommend Gorges Volvo to my family and friends.
Great experience with Charles and the team. I got a very fair deal and the entire process was very friendly and quick. Would definitely work with Gorges again. Thanks!
This was our first vehicle purchase in Nebraska & we were so glad to have found Aaron at Gorges Volvo to work with. We found the sales and finance teams to be friendly, honest, and transparent about their process. Aaron was friendly and enjoyable to talk with while the team evaluated our trade-in. The process was handled smoothly, and we didn't feel any aggressive or sleazy up-selling techniques when we walked through negotiations and different warranty options. Material was presented for our consideration, but it was not shoved down our throats. We left satisfied with the price on our purchase, pleased with our experience at Gorges Volvo and through working with Aaron, and delighted with our vehicle. When the time comes for our next vehicle purchase, no matter the brand - we'll be sure to check Gorges Volvo first. Thanks again!
Took my car in to get something with the starter done. About 2 days later when I picked it up, everything from my middle consul was gone. No where in the car, no where to be found. There were important things in there that I am upset went missing. I will more than likely no long have my car serviced here.
Was the easiest car buying experience I've ever had. Worked with Brenda and she was amazing! We arrived later than anticipated and she had no problem staying to show us some vehicles. We drove a few and I can say they were nicer than anything else on nearby lots and priced very competitively. I felt like a valued customer instead of someone to be taken advantage of which was my experience at the last place I bought a car. I WILL be back to Gorges Volvo!!!!
This was a very pleasant experience. Charlies was pleasant, helpful and knowledgeable. The cars on the lot were very nice. Glad I stopped by and got some information on these really nice cars.
I doubt it will be my last time here. Very happy with the service and people, I highly reccomend the service here, this is coming from a picky mechanic.
Gorges Volvo is a no pressure dealership that simplified our buying experience. Once we decided on which car we were getting we had the whole deal wrapped up within about an hour. This included a trade in and financing. Chad told us they'd make us a deal that would be very difficult to refuse and they were right. We were going to sell our car on our own but why bother when they gave us a very fair trade in. Dan spent the whole day with us driving cars and never did we feel any pressure. He was patient and always happy to answer all of our MANY questions. Joel got us decent financing that beat our bank. This is our second car we've purchased at Gorges and we will probably always purchase our cars here.
Always a pleasure and always treated with respect!
great customer service, i bought my 2008 S60 for a great price from them joe is amazing and mike percival is a go-to sales man.
The team at Gorges is wonderful. I worked with Dan Birge and had a great experience. There was no added pressure for buying anything I didn't want. Also, financing through Gorges was a breeze when working with Brett Gilliand. They work hard to find you a great interest rate and they are quick with the paperwork. They also offer many programs that other dealers don't to include a rewards program and used car warranties which gives you piece of mind. Gorges may be a Volvo dealership, but they have more than just Volvos. I purchased an Eclipse Spyder from there and I couldn't be more happy with it. I enjoyed the entire experience and the knowledge of Dan Birge and Brett Gilliand.
Love their cars and their service!
I have been going to Georges Volvo for years. This was my first time working with Charels. I couldn't have asked for a better person to work with. He made me feel completely comfortable in my decision to purchase a car. He was extremely professional and was able to answer all questions I had. Great overall experience!
Knowledgeable and friendly sales staff.
Salesman Mike Percival had a THOROUGH knowledge of the models and their features. That impressed me.
Josh was the best. Very helpful and felt I could trust his referral
I always get great service at Gorges Volvo. The service techs are friendly and don't mind explaining what they did to fix your car. Ive been asking for the Service Tech Scott S on my last couple visits. Scott is a Volvo expert. He seems super knowledgeable and he always explains the options in a way I can understand.
Purchased my Volvo S90 2 years ago. It’s had some software problems that always got resolved timely. Salesman Dan isn’t there anymore but he was wonderful. The service department is always professional and patient. Yesterday they did a wonderful job on the yearly cleanup. My car looks new and best of all they found my lost wedding ring and placed it in the cup holder. BMWs and Lexuses are nice cars too but the service at Volvo is one of a kind. Thank you.
I called looking into some vehicles and spoke with Brenda! She was very informative and welcoming. She had the car that I wanted to drive ready for me and warming up already when I got there. She answered all of my questions and beyond. I also spoke with Marcus the sales manager and he wasn’t pushy at all. What a great experience I had with the 2 of them! Beyond satisfied and pleased with their service! Highly recommended.
Thanks to the staff at Gorges for helping me and my wife find our latest addition to our family. I've never had the experience of buying for a dealership in the past. Mike Percival made it extremely easy and helped us to make our decision on our car. I had no intent on buying a Volvo as we weren't in the market for one but were very happy with our 2012 Ford Fusion SE. Setting up financing was a breeze and it was great to drive home with our car instead of bouncing back and forth between dealers. Thanks again to the great staff!!!
My wife and I have purchased 2 vehicles from Mike Percival at Gorges Volvo...one new and one preowned. From sales to service the dealership is top rate. Very family-like feel. Mike is incredibly professional. He's respectful, honest, and fair. He knows the business and the product. We couldn't be more pleased with our S60. I highly recommend this business as well as Mike. Well, I traded in the s60 we purchased from Gorges and bought a 1 owner 2009 XC90 with 39,000 miles. We are more than happy with the vehicle...it is like new. Mike Percival handled our business as usual, and as usual he was professional, attentive, and knowledgeable. We paid a fair price for the xc90 and were given a fair price for our trade. The business office was very easy and pleasant to deal with and when we picked up the car two days later it was detailed perfectly. We will always buy our vehicles from Gorges Volvo. The service managers are friendly and know us by name. They even seem "know" these Volvos that have come through their dealership.
Service was excellent. Writing a review that has to have twenty five words is stupid. I have told you that numerous times. Why don't you fix it, so a person can leave a short answer.
Awesome service department. 1st class organization.
Top notch sales and service!
This year I purchased a new 2017 Volvo XC90 Inscription using Volvo's Overseas Delivery Program (OSD), and thanks to Mike Percival at Gorges Volvo in Omaha, it was an experience of a lifetime. Mike is an expert on OSD and was able to answer every question I asked about the program. This was extremely important because the trip was intended to precede a two week cruise of the Norwegian fjords, and if the OSD program did not go as planned it could have ruined the entire trip for my wife and I. Fortunately everything went as planned and Mike's assistance on this matter helped greatly. I consider myself a car guy, and I do extensive research in advance of buying any new automobile. In that regard, I find it terribly frustrating to ask questions when visiting a dealership, and learn that I know more about the product of interest than the salesperson. I'm happy to say Mike does not fall into that category. He know's Volvo's inside and out and this greatly increased my confidence in the entire buying process. And that technical support did not end upon delivery either. Since taking delivery of my car in the US, I've called Mike multiple times to ask questions about this wonderful, but complex automobile and Mike was always ready, willing and able to cheerfully answer my questions. I would readily recommend anyone interested in buying a Volvo to see Mike at Gorges Volvo, in Omaha, especially if they are interested in doing an OSD. I can assure you, you will be very pleased with the results.
Great people, I have bought my last 4 vehicles here, they treat you like family
(Translated by Google) I really like this place (Original) Tôi rất thích địa điểm này
My experience with Gorges Volvo Cars and Haley was great! They spent time with me and shared everything they could about the car I was interested in. I had a great experience with my first car purchase with them, they weren't anything like your "usual" car dealership!
After seeing a brown metallic (yes, BROWN) Volvo wagon (yes, VOLVO WAGON) cruise past me on 370 a couple days ago, I kind of had to pinch myself. I’m not a car guy, I’m not a wagon guy, I’m not an import/European car guy, and I DEFINATELY am not a Volvo guy...so I thought. I popped out to Gorges Volvo to drive the V90CC that I saw on the road thinking it would be a total letdown compared to how cool it looked while in motion and boy was I wrong. I can honestly say that it was the most elegant interior I have ever seen and about the best riding and handling non-sports car I have ever driven. Aaron knew everything there was to know about the product and I was astonished to hear that he was a “new employee” to the Volvo line. I was even impressed by their website which I admittedly scoured before deciding to make the trip out from Ralston...such awesome photos!!! Kudos to the website crew! The GM, Joe, even came out to shake my hand to make sure I was being well taken care of. Fully expecting him to try to close me or sell me on the brand, he instead quite professionally thanked me for coming out and gave me his card and personal cell phone number and asked me to call him if I ever needed any help. I drove back home thinking that I had just left a truly professional place of business, and not just a car dealership. An absolute first after leaving a car dealership!!
I recently purchased a used vehicle from Mike Percival at Gorges Volvo. I live in Minnesota, though I conducted a nationwide search for my perfect car (not a Volvo). I stumbled upon Gorges after numerous false starts with dealerships who apparently are not actually in the business of selling cars. Mike reached out to me after my initial inquiry and continued to interact with me with a no-pressure attitude. After making the decision to purchase the vehicle I had a month-long wait until I could get down to Omaha, finalize the purchase, and drive the car back. During that time Mike continued to keep in contact with me sharing pictures of my new car. After Mike picked me up from the airport the purchase process was the smoothest I have ever encountered. The entire process with Joel from their financing department took less than 15 minutes, which might be a new record. Throughout the decision and purchase process, Mike and Joel answered every one of my numerous questions in a timely manner. I cannot say enough good things about Mike and the Gorges Volvo team!
If you admire passion, personality and wit you will enjoy your experience with Sales Consultant Aaron Flanagan. Customer Service is paramount to Aaron and he demonstrates that by backing up his words with action. I even found the Finance (my least favorite part) guy (Joel) to be good at what he does. He, too, is personable and professional. If you prefer a classy Mom-and-Pop feel to a Walmart-style car-buying experience - you will enjoy your time spent at Gorges!
As several others have mentioned. Mike Percival is an awesome guy. There was no pressure, no annoying calls or emails. He let me take my time to determine what I wanted. Then when the time came, he got me out of there with the vehicle I wanted in 10 - 15 minutes. Awesome experience, no gimmicks. Highly recommend these guys.
Smoothest car buying process I've ever gone through. Haley was amazing. Not pushy, very fair. When I need another car I'll probably head there first.
Kevin and his crew are always professional, courteous, and knowledgeable when taking care of me and my car. Thank you for the great service!
I did not end up buying a car from them but did have a positive experience with the sales people I talked to. I will give them a shot when I am looking to buy another vehicle.
I worked with Mike Percival at Gorges. From the moment I walked into the door to begin the car buying process in September to the final delivery in December, Mike was awesome! I never felt pressured and Mike was extremely knowledgeable about the new Volvo XC 90 so it made the decision to purchase easy. When the time came for delivery Mike was hands on in every way possible, making sure my new car looked perfect and I knew how to use all the technology inside the car. I never had the feeling that Mike was treating this as "just another sale". He could have easily handed the keys to me and said thanks so he could be available to make another sale but he went above and beyond to make sure all of my questions were answered. I will highly recommend Mike to all of my family and friends. Thank you!
2 Stars. Salesman was "too busy" to go on the test drive with me. Mgr. Did not meet with me while negotiating price. By negotiating I mean that they "might be willing to come down $100 to "$200, but that's about it."
It's hard to trust car dealerships anymore, but I believe we've found one you can trust. I worked with Drew Friesen for several days fleshing out the possibilities of trading in one of our cars and looking at a certain price point. He worked hard to gain that trust and then offered the best options they had, which I happened to agree with. When he had to leave early for the night, he handed me off to Chad Christensen, and Chad made the remainder of the buying experience extremely pleasant. Great guy to work with and trustworthy as well. The final piece was working with Brett in Finance, and he did a great job of not being too pushy with the things he is asked to push (you know, warranty, GAP coverage, extra services) and understood my need to move things along quickly since we had my toddler son with us. Just a great experience overall, and we will be back.
My experience was easy and efficient and they worked with me on what I needed.
When problems arise, they do an excellent job of remedying them.
I just purchased another Volvo from Mike at Gorges. He was so helpful in answering all of my questions. I was going from the S60 to the XC60 and he wasn't pushy about making the move to a more expensive vehicle. I added a few options as part of the sale and he was terrific in getting the installation handled swiftly without making it a hassle!
Dan Bond made my first experience with buying a Volvo from Gorges very easy. He was very low pressure, answered all my questions and I was very pleased with the price I paid. Any issues that I have had with my new volvo have been taken care of in a timely manner. Dan has picked up my car twice and gave me a loaner to drive so I wouldn't be inconvienced while they worked on my car. I have recommended and will continue to recommend this dealership and Dan to my family and friends.
Everything was done, that needed to be done, with my car. I am always extremely happy with my service!
Mike P was very knowledgeable of all the bells and whistles of the used Ford vehicle I purchased recently. Professional, trustworthy and down to earth kind of guy who made the total experience enjoyable. Definitely will return to Gorges.
My husband and I scoured the internet to find a certain pre-owned vehicle anywhere in the US. There were only 2 and one was at Gorges Volvo in Omaha -- over 1,000 miles away. We contacted Gorges by email and received an almost immediate response, followed up by a phone call with Heidi who volunteered to take videos of the vehicle both inside and out with comments on any visible flaws since we couldn't see it in person. After receiving the videos and speaking with Heidi, we made arrangements to purchase the vehicle and travel to Omaha. Everything was so simple, including being picked up at the airport, doing our test drive and driving away with the vehicle in a VERY short amount of time. Thanks to Heidi and to Marcus for making the purchase seamless, simple and extremely enjoyable. They both went above and beyond to deliver everything we needed. I would definite recommend Gorges to anyone wanting to purchase a new or pre-owned vehicle. Thanks!
Mike Percival has been extremely helpful on our purchase of the 2017 Volvo XC90 and informing us of all the options. He was a great guy to work with, no high pressure.
friendly staff and great inventory.
Ellen was friendly and knowledgeable about automobiles. She wasn’t forceful and pushy about selling a car, she just informed me about prices and particular features about the different autos. I found good prices according to KBB and Car Gurus. Their service center is friendly and knowlegable. This was not the first car that I bought from them. I enjoyed not being pressed for an immediate decision I particularly liked working with a female sales consultant
Stopped by Gorges Volvo while looking for a new car and was greeted by Mike Percival. Mike is one of the most knowledgeable car salesmen i have had the pleasure of working with. Any question about Volvos that could be thrown at him was answered immediately. Mike has a passion for vehicles and doing things right, and it shows in the way he conducts business. I would not hesitate to recommend visiting Mike to anyone looking for a new vehicle. Everyone at the dealership was friendly and the showroom was very well presented. If you're looking for a new Volvo, stop by and try Gorges and ask for Mike, you'll be glad you did.
I had been in the market to pick up a FJ Cruiser for some time, when I came across the one at Gorges Volvo. When I stopped by to take it for a test drive, I met Mike Percival. MIke was was very friendly and answered all my questions. At no point did I feel like he was trying to pressure me to make a decision. In fact, it took me almost 3 weeks to make decision; I was lucky the car hadn't sold yet. When I had pretty much decided I wanted it, I was traveling for work so my wife went after work one evening to provide her final approval. While Mike was busy with another customer, he had her speak with Charles Erickson. Her impression of him was same I had of MIke, friendly, responsive, and no pressure. Once I was back in town, MIke and I began to work through a painless process. I had already done my research and the price was already good. We worked through getting a different set of tires put on it that really made this FJ stand out. After that I met with Marcus Gorges to finalize the paperwork. I met with an actual family member of the dealership; if that doesn't scream local I don't know what does. I got to hear about their commitment to service and unlike other place I've been where it felt like lip service, I really felt it. They provided a dealership warranty on a used car for a brand that don't sell. How often does that happen? I truly enjoyed and appreciated my experience at Gorges Volvo, will be taking my car there to have it serviced, and hands down would recommend this dealership to a friend
Love this place. I love the no-frills and no strings attitude. Love the Volvos, and they hire American versions of the Swedish attitude, and attention to detail. Sales staff very nice, family people. My four year old toddler stomped around the joint, very family friendly, real, Swedish trained Americans! Love the cars! And this dealer is pretty top notch. Check their rates before your banks, I have a very good credit score, and got a better loan rate AND lower payment. Plus the finance people here are just as awesome as the rest of the staff. Update: came in today and got some follow-up stuff taken care of with our Volvo. They were in the process of filming a commercial, when I knocked over a lamp prop that was going to be used. No biggie. Real sports about klutzy and anxious people like me. Free coffee is always good! Warning: Pay attention to the direction on the screen of the coffee maker. Feels awkward, but keep your hands in check during the using of the coffee machine! It's actually easy. Don't mess it up.
The best car made
Found the Wrangler of my dreams at Gorges Volvo that was the right price as well. We worked with Mike Percival in sales and "Awesome Austin" in finance and they made it very easy! They showed me the GOOD side of car buying! Spent a lot of time at some of the big dealers to no avail but was in and out of there in an hour with no hassle. Almost three years after the sale they continue to take great care of me.
Nice salesman. Honest.
Mike at Volvo served as well in the stressful time of leasing a car for the first time! Thank you!
Always treated us fair. Worked with us when we had car issues and they have always done what they could to help us out. Great place to shop!
Would probably go back for the salesman and service folks. If volvo had a pick-up truck I'd buy it from them. Kind of cheap on the trade in values and really proud of their Volvo prices. Big spenders get the royal treatment for sure but they pay for it.
We travel 3 hours to Omaha for Gorges Volvo service since we have had numerous issues with the local Kansas City Area Volvo Dealer. We receive much better service at Gorges and better prices. We bought our first Volvo at Gorges in 2004. We have tried to purchase new and used Volvo's at local Kansas City dealer but they could not satisfy us.
Great experience and Great Service!!!
I partnered with Haley to find an awesome vehicle at a great price. She was very personable and quick to respond to my questions. Haley went above and beyond in numerous ways, including setting up the Volvo account and app for me and moving stuff from my trade-in to my new car. I will go to her for future considerations. Joel was incredibly considerate of time constraints and got me out of there very quickly. The pre-arrival work I did with Joel through Haley expedited the process, and I am very appreciative. Excellent customer service!
Best in class sales floor experience, especially found our experience with Charles Erickson to be exceptional. If you want an informative, pleasant buying experience, we think this is the place.
They take great of our Volvos.
Really nice people and their service goes above and beyond
Great service! Great after the deal service. Trustworthy dealership if that is even possible! Will get future vehicles here and i took my mother there for her vehicle.
Charles is a great salesman. He made us feel comfortable
I recently purchased a Volvo from a small used car sales place in Ralston and a few days later the check engine light started flashing. I took it to Volvo and they diagnosed the problems (yes, problems!! On a car I'd had for less than a week!) which were confirmed by a friend of mine who is a mechanic. I called around to see if anyone could better their quote and they were the most reasonable. I had to go in two different times for the service because of my ridiculous schedule, but all three times I visited, I was treated totally respectfully, had an honest evaluation of my car's issues and am totally happy. I wish I had gone to them to buy a car in the first place.
I have purchased 4 volvo's from Dan Bond who is no longer with Gorges. All of the sales people aren't pushy or aggressive with teething to make a sale. Such a relief. The service team is outstanding, courteous, considerate of your time. All the shop guys are so please if you have questions. Way to go Gorges
We had a great experience purchasing our Jeep! It was hassle free and came with many pleasant surprises. Trust me they are good surprises! Having Marcus Gorges personally go over our paperwork was pretty neat. He took the time to tell us about the company and the generations of family that have run this business. He takes great pride in that and it shows. Gary, our sales person, was very friendly, not pushy, and took the time to find out what we were looking for. Most people dread having to buy a car for fear of working with the dealer. People tend to walk away from these experiences feeling like a number. That is not the case here at all! We were so impressed that we chose to enter into a service comtract with them. Which we didn't have to do! We still would have continued our relationship with them do to some of those extras I mentioned. This experience made me feel like we are now part of the Gorges family and honestly we are! I will definitely be working with them when we purchase our next vehicle!
I have unfortunately never had the pleasure of buying a Volvo (yet), but have visited Gorges Volvo on several occasions admiring and daydreaming about the Volvos there. Ever encounter I have had with a sales person has been very pleasant. I hope someday I can actually buy one!
The guys at Gorges Volvo are absolutely amazing people! I truly appreciate how they went above and beyond my expectations of how a dealer operates! We'd bought my moms 2007 Volvo XC90 from them a couple years ago, and when I'd found a C70 for sale, I went out to just take a look at it. Right when I walked up to the car, someone was greeting me, and talking to me like I was an old friend. After that, I test drove the car, and had to be off to work. The best part about it though, they didn't keep me there for 10 hours, and they didn't pressure me into buying the car on the spot. I went back a day or two later to look at it again, only again to be greeted with amazing customer service, and just all around kind and friendly staff. I took the car out for a couple hours to do some errands and see how well it would fit into my life, since I would be replacing a Toyota 4Runner (an SUV), and they had no issues with that at all. On my third trip out, I thought I would take the car home and show my parents, and they really liked it, so I went back to the dealer with my dad, and we ended up buying the car, financing it, and getting home all in time for dinner! Their customer service is unparalleled and unmatched, their building is amazing, they are kind and treat you like family. I tell everybody to go to Gorges, EVEN if they aren't looking for a Volvo! They are truly amazing, and I know that Gorges is going to be the only dealership I will be dealing with from now on! They treat me and the rest of their customers like family, and that is how it should be!!!! Worked with Steve, Chad, Drew, and Brett, all of which were amazing and pleasant to deal with! Again, I will DEFINITELY be back!!!
Trustworthy and helpful. Answered all my questions and wasn't pushy.
Great sales staff and service.
If you go ask for Heidi. She amazing!
Great costumer service. Great people.
From the receptionist when you walk in, to working with Haley Frost and then being passed along to financing and Joel... just an absolute BREATH OF FRESH AIR to work with. Gorges is far from your cookie cutter dealership and although I wasn’t buying a Volvo I don’t think I’ll ever go to anyone else in the Metro Omaha area now.. If you want to get treated like a number, go somewhere else.. if you want a one of a kind car buying experience then call Haley and get to Gorges!
Gorges Volvo’s has been nothing but good to me since I purchased my vehicle from them. Wish there was a closer location but nonetheless I make the drive.
Great experience with this first class dealership! The salesmen are all nice, low pressure, and considerate of what you're looking for. And the finance department was by far the best I've ever worked with! He took his time to explain everything to me and showed me all the different options I had with total transparency. Overall, a very peaceful and easy place to work with!
Great car buying experience. Everyone was very friendly and helpful.
My husband and I purchased a vehicle from Gorges in 2016. The attention to customer service was unmatched. In 2017 when our son needed a vehicle, we returned and were treated with the same friendly, professional service. Fast forward to January 2018, we found ourselves in the market for a vehicle once more due to an accident. Our first call was to Dan Birge at Gorges. We explained what we were looking for and Dan was able to accommodate our request in no time! Our experience with Gorges Volvo has been nothing but positive! From the sales department to finance to service-they are focused on assuring the best experience possible for their clients. We would not go anywhere else.
Ellen Siemer and Mike Percival at Gorges Volvo were both great to work with. Both of them made the buying a car experience easy.
We got exactly what we were looking for and were very pleased with our customer service. It's a no pressure environment, and the team actually knew answers to questions about the cars they were selling, which we have learned is rare at big dealers. Thanks to Mike P. and Brett in financing for getting us all set up!
My wife and I are admitted automobile junkies. We've owned many different vehicles from new to classic. Along the way we have learned a few things about dealerships, sales people, and what makes for a strong customer/dealership relationship. Gorges Volvo is a dealership that we come back to time and again. The same reps have been there multiple years, they do not over staff with sales staff that seemingly stumble over each other trying to get to you first in hopes of making a buck; and they represent their core product with knowledge and confidence. The Volvo brand is one of consistent high quality, yet understated. Every visit to Gorges Volvo is of that same high quality, yet understated experience. My wife and I have met several of the sales team, but have enjoyed a multi-year relationship with Mike Percival. We know he has a comprehensive knowledge of all Volvo products as well as many cars (we have lots of conversations about classic cars), he has the commitment of the dealership, and he isn't dealership hoping like so many do. Gorges Volvo values their relationships with their employees, and most certainly values their relationships with the clients those employees develop. We happily put our own reputation and name on our endorsement of Mike Percival and Gorges Volvo!
I had priced a particular branded vehicle at many locations and even new models, so I knew the range of price. Gorges was at the low end! I went and test drove the vehicle, worked out a trade price and pretty much the first offer was awesome! No pushy sales, no high balling, the salesperson and manager did what they could to hit my price I wanted and it literally took 20 minutes to workout a deal and they hit my price! I would highly recommend Gorges Volvo for any car purchase! Even if you're not looking for a Volvo, they have a great selection and high quality of other manufacturers!
We've leased four cars to date from Gorges Volvo and we will continue to do so. This is what a car buying experience ought to be. There's no pressure. You don't have roving gangs of predatory sales people stalking you. Our experience has consistently been that we call Gorges and tell them what we're looking for, they find the car that we want and then we walk in and sign the paperwork. It takes longer for them to orient us to the vehicle we're buying than it does to do the financing paperwork. In fact, we've spent successively LESS time in the finance office with each car we buy. With our first S60, the only thing we didn't like about it (and this isn't Gorges' fault-we learned from experience) was that it didn't have all wheel drive. So we called and asked for the exact same car, only with AWD. Well, Gorges gave us MORE car as far as features (blind spot information system, better stereo etc.) but we got it for the same lease payment since it wasn't exactly the one we had. That's great service. This time, we figured we'd just purchase our car when the lease ended. But Gorges got hold of us to tell us about the early turn in program and told us about the S60 Cross Country, which sits higher. We liked it a lot and so we went ahead with it. We literally looked at it one Saturday, told Gorges what we wanted and came up and picked up the car the following Saturday. We were on and off the lot in about an hour and 10 minutes. Try getting that kind of service with any other dealer. You can't. Finally, when it comes time to get your Volvo serviced, you won't find a better, more accommodating service department. The car will tell you when to schedule service and when you call the service department, they'll set everything up for you. And remind you via e-mail. Those guys are awesome. I"d recommend Gorges Volvo. Absolutely.
Best Car Buying Experience Ever!! Mike Percival was a great guy to work with. I have never felt more comfortable buying a car in my life. Mike was personal and professional. I love my new Volvo and will drive it for years to come. If you are looking for a car, give Gorges a try. Mike helped me set up my car with my phone and explained everything. I also loved that he knew so much about the car. I will buy all my cars from this time forward from Gorges. Thank you so much Mike! Joshua
The whole experience at Gorges was very smooth. I came in not sure if I would be able to get my dream Volvo (V50) but Mike Percival, worked very hard to see that it happened! If he hadn't have cared so much, that would not have been the case. It was extremely quick and surprisingly enjoyable :) and every time I've taken my car in for service it has been excellent also. If there is an issue after service the get me back in very quickly and take care of it. Cory and Kevin are very helpful. I will definitely be upgrading at Gorges! We actually have 3 vehicles in the family bought from Mike at Gorges. He's our go-to-guy :)
I was in the market for a new vehicle and started where most people do, looking on the internet. I stumbled upon Gorge's and they had what I was looking for. I talked to Heidi online briefly before going into the dealership to see the vehicle. From our first interaction I felt at ease. She knew I was there to see a specific vehicle and brought me the keys straight away so that I could test drive it. It was so refreshing because the last few experiences I've had looking at cars the salesman or saleswoman would try to show me a vehicle that I wasn't interested in and that was over my budget. So being able to just walk in and test drive what I came there to look at right away was very appreciated. And even better, she let me take the vehicle alone. No awkward driving while someone blabs in your ear on why you need that vehicle. I was able to test drive the vehicle and make my decision without input from someone I had just met.
I've bought lots of cars, but this was my best buying experience ever. Mike Percival worked with me on warranty, add-ons and really went the extra mile, he even picked me up at the airport. Bought a Pre-owned Volvo S80, it was better than advertised, perfectly detailed and maintained. Oh and got a great deal, no one else could touch their pricing. I'll be back.....
It was a very enjoyable experience. My family and I went to several dealers and Gorges was the friendliest and most personable. Brenda was our sales woman and she stayed late to help us always with a smile. I would recommend this dealership and Brenda to any one looking to purchase a new or used vehicle.
Great customer service. They made what can be a frustrating and complicated situation, smooth and easy. I've never had a better car buying experience.
Every experience I have had at Gorges Volvo has been positive. From my sales person Mike Percival to the guys at the service desk. If you are in the market for a new vehicle or used one for that matter i believe that you will not be disappointed. I purchased a certified used Volvo S60 and that was a very good decision on my part. I got an outstanding warranty for a great car, at a fraction of price for a new one.
Mike is a great and honest guy. I'd recommend buying a car from him any day.
We bought a used 2004 Volvo S80 from Gorges and had a very pleasant experience. Craig, our salesman, was excellent. He was not pushy and answered all of our questions to the best of his ability. He was very "down to Earth" and worked with us to reach a price. He let us call the original owner without any hassle too. The S80 has been great and I never found any problems with it that the dealer tried to hide. The dealer only charges $10 to change your oil, vacuum and wash the car, if you buy one from them (new or used). Service department is friendly and within reason as well. I would gladly purchase another car from Gorges. I would also recommend a Volvo, as they are great cars!
The service department is great! I was in in early December with my twin boys and they helped get me in and out quickly. Very friendly and professional Addendum: These guys are total pros. Due to my work schedule, I was only able to bring my vehicle up on a Saturday. I dropped of the car and took a loaner (same make and model) back to Lincoln. They drove my vehicle back to me in Lincoln and dropped it off when finished . Very professional, and I can’t recommend Gorges strongly enough. I wouldn’t take my vehicle anywhere else
Best Place to go and buy a car...even if it is not a Volvo. The customer service is fantastic and the coffee is always hot! They even have a play room that my daughter loved.
This was by far the best experience I have had with any dealership. Ellen and Chad are both professional, personable, and extremely knowledgeable.
I've been a Gorges customer for over 8 years and recently purchased my second Volvo from the same salesman as my first Volvo; Mike Percival! From their service department to the incredible sales and support staff, I've never had a poor experience. I appreciate the fact that their staff has remained consistent over the years. I highly recommend Gorges Volvo.
Looking forward to as long relationship!
I could not be happier with the level of professionalism as well as the courtesy and respect given by the members of the service team are Gorges Volvo ESPECIALLY Josh. It's evokes a special feeling of recognition when your service advisor not only remembers you but the prior work that has been performed on your vehicle. as a consumer I have many choices to which I can bring my vehicle for routine service but choose to bring my vehicle to gorges Volvo for their professionalism as well as there commitment to ensuring that all necessary repairs are done correctly the first time and will always stand behind the work for which they have performed. on numerous occasions I have been approached by friends and family members regarding my opinion as to what type of vehicle they should consider purchasing I have always assured them that Volvo being a prestige brand, you get what you pay for in regard to quality, longevity, and overall pride of ownership. In regard to service all technicians employed by gorges Volvo work diligently to ensure that work is completed properly the first time and on schedule without any problems. on my most recent visit to the service department a visit for which I was extremely grateful, I arrived at the service departments approximately 15 minutes prior to them closing. I was informed by the service advisor that they did not have any service loaners for me to utilize while my car would be in their facility. After acknowledging my loyalty to the service department, the service manager arranged for me to have a loaner vehicle. it is this example as well as many other examples that will assure when the time comes for me to purchase my Volvo v90 R, I will be doing so through Gorges Volvo. Thank You-Christopher Mannino
I got the right guy, Mike, when I called. He personally had purchased and knew everything there was to know about the used, all-electric vehicle I purchased. He's followed up and shared great information since the purchase. Easiest visit ever with the finance/closing manager. He told me 20 minutes and he was right! Unbelievable. Service department already had the vehicle registered for a small recall service, got me up to date and lined me up with warranty shop to get it handled. Met the owner while test-driving. Very impressed with the entire team and experience!
I purchased one of their used cars from out of state, and everything went great! They picked me up from the airport, their staff was very accommodating and easy to work with, their pricing was very reasonable, their maintenance team had gone over the car and took care of some of the upcoming maintenance in advance, I got a great rate through their finance team, and I was through the buying process & on the road driving home very quickly. I highly recommend this dealership and will likely fly in to buy again the next time I need a car.
I would highly recommend going to see Mike Percival. We met and purchased our first car from Mike while living in Omaha. I transferred to Chicago and after getting frustrated looking for a car, we commuted back to Omaha to buy our last 2 cars from him as well. That's three cars in a row, obviously they're doing something right! Mike actually listened to what our needs were and found the best vehicle and best value for us. That is not a trait you always find in a car salesman as they typically have their own agenda. I love his no pressure approach. He made us feel comfortable and welcome like we were family. My wife absolutely loves her XC60 and I love my Ford Fusion. Go and see Mike at Gorges. Whether it's only a couple of miles across town, or a couple of states away as in my case. He's definitely worth the trip, and it's a great dealership as well. You'll be glad you did!
Honest service department. They listen to you problems and give great advice rather than a sales pitch.
Aaron is an awesome salesperson I never thought of him as a salesman just an informer about the kind of vehicle I was looking for and always had the answers I needed to hear,I was asking about so many different cars and he only responded when I asked the questions, there was never any harassment so to say to make a purchase,I test drove 2 vehicles and purchased one of those 3 weeks later.
We worked with Mike Percival while buying our Yukon. Mike seems like a real down to earth guy and isn't pushy when it comes to you buying a vehicle. Definitely one of my best experiences at a car lot. We had our kids with us which can be a disaster when trying to buy a car but they helped out and had colors and coloring books to keep them enterained. I definitely recommend going to Gorges Volvo if your in the market for a new or used car.