Reviews of Gray-Daniels Toyota (Rent Cars)

Santana Taylor

Thank you Scott Wiltcher for a great experience and all the help! He’s a great salesman to work with!

Al Dugas

If you want your Toyota repaired properly the first time take it to Gray Daniel's! You will pay more initially but it beats having to pay twice when a independent shop does an improper repair. It's hard to find an independent shop that knows how to repair your Toyota. Believe me I found out the hard way!

Michael Herrington

The service and accommodations while I waited were great. But there was a $43 gotcha-difference of coolant quoted and coolant used. They were still less than Herrin-Gear, but I do not like inaccurate quotes. A better customer service action would have been to split the diff with me.

Charlotte Wallace

Friendly and helpful. Quick service.

Barry Bounds

I have been extremely pleased each time I have carried one of my vehicles for service at Gray Daniels. The person I deal with in the Service Department has always been very professional and knowledgeable. I recently had a serious problem with my truck and it was resolved quickly.

Troy Hasty

Experience was ok with bringing 19 tacoma trd pro in for the 5k toyota care but 1 major issue I told them about they were quickly to say nothing was wrong with it ,so I told them about the jdl radio head unit muting everyday going to work and me having to turn radio off just for radio volume to reset to work ,but all they had to say was nothing wrong with it ,I said really ,a 45k truck i just gonna lie about the radio volume turning off for no reason ,under toyota warranty, I stated to just order another head unit to solve the problem ,also it's still under the 3 year-36,000 miles warranty bumper to bumper ,so this means ANY PROBLEMS I HAVE THEY SHOULD REPLACE REGARRDLESS BY DEALERSHIP and basically still a brand new truck so I'm still debating to get in touch with toyota motor corp to report my issue that wasn't fixed under the new car wartanty,which I know dealerships get money or what for good reviews but not on this review cause my issue wasnt fixed ! Just swept under the radar like most dealerships do till the warranty runs out then there is nothing that i can be do about it ,this is problems i have with dealerships and there services.

Robert Collum

Great dealership with very knowledgeable and polite staff. Ricky Coleman was an exceptional salesman and I highly recommend him. Thank you for the awesome new truck.

Clare Huntley

Had a terrific and painless experience with Bill Gaddis and Scott Wiltcher! I love my new car! Scott took so much time to make sure I was comfortable with every feature of my new car before I drove away. Ask for Scott if you go to Gray-Daniels!

Shajuana Rhodes

Great customer service from Zach O. He was not aggressive or intimidating. BUT, I would have greatly appreciated my history detail on a recently purchased used "As Is" vehicle.

David Potvin

I purchased a 2019 4Runner TRD Off Road from Gray Daniels Toyota. The salesman who helped me, Will Allen, could not have been more helpful. He made the experience easy and worked with me to ensure all my needs were met. I would recommend buying your next vehicle from Gray Daniels Toyota, you will not regret it. And ask for Will when you get there!

Timothy Bomar

Willing to work on price and payments!

ana Torres

I miss my Honda car service. They were always very attentive and would clean my car every time I took it for service. Toyota service does the minimum. I’ve asked both times I’ve taken it to put air in my tires and they never do. I wonder if they are really taking care of my car.

Debra Jenkins

Jerry Brister meet me with a warm good morning "How are you today " and a big smile. I knew I was going to have great service.

Debbie Moore

Timmy Woo and Mark Murphree were wonderful to work with. I got the best deal around and it had everything I wanted and more.

Carolyn Anderson

Excellent FIRST experience with Gray-Daniels Service Department. Appointment made, appointment kept.

Walter Watts

Good job

Julia George

Awesome Fantastic I am thanking my lucky stars i was created at the service department by the Service Manager (Stephen) he was very professional and friendly I came in for an oil change previously but had problems with the service that was given after returning a month later the Service Manager address my problem and made my day. Not only did the Manager corrected my problem he also displayed excellent customer service Thanks Gray Daniels Toyota you rocks

Lacey Gray

Bought a new Camry. Taylor was great and the experience was wonderful!!

Todd Richardson

Best experience buying a new vehicle! Purchased 3 vehicles already and plan on making every future purchase from this dealer. They listen to you and get you the vehicle you want.

Zach Broadaway

I bought my truck almost 3 months ago... My bank is calling me and sending me letters weekly asking about the title. It's taken Gray-Daniels 3 months to get the title to the state!! I've called and left messages but the title department won't ever answer the phone or return my call. You want to make the sale but you don't want to take care of the subsequent work involved? Pathetic.

Charles Jackson

Justin took really good care of me and my car.

Jo-Anna Ray

I had scheduled the 7am appointment but was told by the manager that the service tech was at times split between working on my car and another who either didn’t have an appointment or had one later than mine. All in all, the service took a little longer than I expected but the manager kept me informed and apologized for the wait.

Lauren Pitts

I’ve never had anything but a good/great experience when I’ve been to have my 4Runner serviced. Jerry Brister has helped me on several occasions, being helpful, kind, and quick every time. A number of other guys have helped me at different times, and I’ve neglected to get their names. I’ll pay closer attention next time and get their names to brag about. Anyway, nothing but great things to say about the entire service department.

Anita Hampton

Awesome service and personnel.

Shanean Lee

There were to many issues that weren’t handled correctly.

Shane Newton

Let me just start by saying, that if you have an issue, give them time, to figure out what needs to be done. I was a little impatient, and possibly made things more difficult to resolve, than they needed to be. I bought a 2018 Toyota Corolla,my girlfriend and I love the car! It’s fun to drive, has excellent gas mileage, and it looks really cool. The sales representative was very polite and a pleasure to deal with, he was not overbearing, he did not push us, or try to lead us in any direction, that we did not want to go, like I have experienced at other dealerships. I wound up having an issue with the car, a few days after the purchase, it was something that nobody was aware of . I did meet some people, who were unable to assist me with the issue, or offer a resolution that was sufficient. Once Jody Archer, and another gentleman by the name of Max got involved in the situation, things improved by 100%. They made every effort to satisfy me, as a Toyota customer, The issue was addressed, and resolved, the way that I was hoping. Overall I am pleased with the results, I am happy that I bought this car, I am appreciative, that they have staff, who are able to deal with issues, big or small. I could tell, that they wanted to make sure, that I did not drive away from there, with any regrets or disappointment. I want to say, to the whole Gray-Daniels Team, you guys nailed it, thank you for the car, thank you for being there for me and my car! I would recommend, that anybody buy from them, Toyota’s are in the lead, for reliability and the team at this store is A++

Shelia Carter

My experience as always was filled with promptness and excellent customer service. I was greeted with a warm smile from Justin Roberts and he took great care of my service needs. Justin is the reason I drive the extra miles to receive his consistent great customer service.

Jeffery Wright

Good fast friendly and trustworthy

Mary Jo Milling

I managed to ruin a tire. Jerry Brister assisted me while in the service department. My size and brand of tire was in stock as well as the tire sensor. The staff in the tire area noticed my tires were wearing and suggested a front end alignment which I approved. I am thankful that they suggested this to extend the life of my tires. The entire staff at the service department managed to make a large mistake on my part a lot less painful.

Tammy Harrington

Gray Daniels Toyota in Brandon has exceptional service managers and technicians. Justin assisted me for service on my vehicle. The waiting room is cozy and comfortable. Thanks for being a great example of service in our community.

Val Virden

We had a great experience! Prior to going there, we had really seen some junk for the price we wanted to pay! Regina took great care of us! She got a feel for what we were looking for and gave us a variety to choose from! She made us feel so comfortable and was a pleasure to work with! She went out of her way to get us what we wanted and treated us like we weren’t just another customer and she want pushy! She wanted us to be happy! I love my car and would highly recommended shopping with her and their team!

Tim Harrelson

Great sales team and customer service. I would definitely recommend anyone looking for a new vehicle to give Gray-Daniels Toyota a chance to earn your business.

Cynthia Ryan

I was very impressed with the service I rec'd while shopping for my new car. Mr. Gaddis was VERY helpful and courteous. I will definitely recommend Mr. Gaddis and Gray Daniels Toyota to my friends!

James Portwood

Very impressed with the staff and service. Even though it's further than the other dealership it's worth the drive

Natalie Keyes

I went in for routine maintenance on my car and received good, fast, and friendly service by Dolan.

Mike Milner

Great service. Everyone is friendly and the service is quick.

Amber Brandon

Very quick service and friendly staff!

Michael Carmichael

Not crazy about the used car manager, he has the personality of a fence post. I highly recommend Timmy Woo! He is knowledgeable, professional and will absolutely go over and above for his customers. I generally HATE buying a vehicle, especially at a dealership, but Timmy was a pleasure to deal with every step of the way. I do not recommend any dealership, but I do recommend Timmy Woo!!!

Michele Thames

Jerry Brister was extremely busy but gave me all the time I needed and answered all of my questions.

Jessica Sinclair

Toshia was a great salesperson and found us exactly what we were looking for within our budget.

Ravi Rajangam

Great service, waiting area and friendly staff.

amanda myers

The mechanics were good, but the man in the office kept letting people come ahead of me knowing that I was there waiting on him. So what is the point of appointments?!?! Also, the woman at the front desk was rude.

Krystal Savage

I took my car to Gray Daniels secondary to my check engine light being illuminated. This was alarming to me as my car is new. I took it to the service department and the diagnosed the issue and fixed it I in a reasonable amount of time. Doug was also very friendly and informative.

Michael Berlin

An enjoyable prompt service of my Highlander

J R

Fast quality service. Douglas Chambers is very professional.

James Eady

In ref to sales dept. Wife called about an auto online. She was told vehicle still there 11am. Drove 30 miles to look at vehicle. Get there 12:10pm nobody wants to wait on me. Sales rep looking for a vehicle at other dealerships, because a customer came in to buy one and it was gone. Wife asked that I go back by and double check. Wandered around in front of building. 2 people setting inside watching me. Left mad. Don't waste your time trying to buy here. Now they have two mad customers.

Samantha Saucier

If anyone is looking for a car go here and ask for Jamiah Green. It was our first time buying a new car and out of all the car salesman we encountered he was the best, very easy going and calm. He made us very happy with our new purchase. Thank you Jamiah! Justin Jenkins was also great he calmed my boyfriend and answered all his crazy questions. Taylor Stoltz you were awesome too! Guys go here and but your car! They have a great selection of new and used vehicles!

Roy Taylor

Amazing, amazing people. We've bought our last 4 cars from Mazda of Ridgeland and decided to go Hybrid. We were introduced to Devin and knew that he was the guy to get us into the right car. If you are in the market for a new vehicle, I highly recommend the team at Gray-Daniel Toyota. They not only got us a great deal but have turned this family from a Mazda household to a Toyota one.

Jerome Harvey

Great customer service. Communicated with me about the status of my vehicle and was upfront about everything.

Kelly Arnold

Mr. Jerry and his team was very efficient and timely! Amazing service and the crew there was fantastic. Will definitely be coming back for future servicing.

A• •W

I took my Toyota Tundra to gray Dainel’s Toyota there service was prompt quick and they even recommended additional service my tundra needed.great job grey Dainel’s Toyota

Amanda Witherington

I had a great experience at Gray-Daniels Toyota! Cedrique and Justin were great! Loving my new vehicle!!

AirSouth LLC

Nick Harrington is the man. If you need a vehicle he will give you great customer service and a quality product.

Amy Wald

Excellent service and professional staff.

Randy Weathersby

When they brought my van around to me they left the driver front tire loose and it was wobbling. I came right back in as soon as I put the van in drive and they took it back and tightened the lug nuts. This fixed the problem of the wobbling. I brought the van in originally for routine service and a poping in the front end driver side from hitting a pot hole on hwy 49 construction. They told me that the van needed a shock on the front that it was in bad shape. The van is a 2017, but after they lifted it and set it back down the poping has stopped. I took van to another mechanic and he said that he saw nothing wrong with the shock. Toyota was about to charge me $851.00 for the new shock and $80.00 for alignment when the car did not need it.... Thanks for what you do for me TOYOTA....

Chandler Thornton

From the moment I drove onto the lot, the employees at Gray-Daniels Toyota were there to answer all my questions, give me the best deal possible on a new car and on my trade-in, and make sure I was happy with the numbers they offered. Their goal may be to sell cars, but it is clear that customer service and integrity were their motivating factors in conducting business. They will most definitely be the first place I go when looking to buy another vehicle in the future, and I suggest that anyone else who needs a car go check them out.

Greg Wright

Quick Service...love the app for decision on additional service needed

Wilson Brown

Fantastic and painless buying experience!! Great dealing with professionals throughout the process. I would highly recommend Gray Daniels Toyota to anyone looking for a new vehicle.

Jimmy Ervin

As you always do to help take of our vehicles you found a problem I did not know I had. Thanks for testing for problems before they become one. I always get very good service. Thanks

Johnette Hill

Q was the best sales man ever. The was the easiest car I have ever bought

Chris Holmes

Jerry has always taken good care of us and our vehicles! We appreciate it!

Kerbrietta Sims

After being emailed a coupon for a 19.99 synthetic blend oil change with appointment only. Made my appointment and arrived 30 minutes early and informed them at check in of my coupon. Once they were finished they pulled my vehicle around and told me I would not be able to use the coupon and that my total was 93$. I asked why i couldnt use it and i was told that it was for Toyota Cars ONLY. So I pulled up my Email and read it out loud down to the fine print and no where on this coupon did it state that. Even still i left paying 40$ as i was still informed i could not use the coupon but they would give me a discount. I have use these same 19.99 oil change coupons you all have sent to ME plenty of time with no problem! I will no return to do business with you all anymore nor will my family.

M. A. Borst

We have been using Toyota since 1985. Way before it became Gray-Daniels Toyota. There have been minor 'bumps in the road', but overall excellent service/care, friendly and knowledgeable staff. Cannot say enough about Kevin, who has worked on our vehicles since we've bought them. He is the most HONEST and dedicated mechanic (head) we've ever dealt with! The service rep. we used to deal with, Randy Easterling was the BEST, until....

Jim Gray

Friendly people, great experience

Rachel Tyson

I came in for four new tires. Ask for a specific price to fit my budget was quoted a price. Exactly 1 hour 15 minutes later I was told it would no longer be possible to get the tires at the price I was quoted. The service tech made a phone call got me a set at the price within my budget. I then asked how much longer it would be and was told another 1 and 30 minutes, I came in at 2 and am looking at maybe leaving by 5, hopefully!! I am here now and still haven’t paid so who knows what my out the door price will be! I feel like I am not getting good customer service at all. The service tech is nice however the wait and price seem suspicious.

stevenphod .

Great job! Easy buying process and very receptive to my needs.

rayven burks

Gray-Daniels Toyota had exactly what I was looking for. I love my new Honda Odyssey. The salesman was very nice and made sure that I was happy with my selection. I would definitely recommend Gray-Daniels Toyota for your car buying needs.

Michelle Green

Best service and personal care in town!

Patrice Williams

My vehicle was seen and I was given a diagnostic of what was wrong with my vehicle. However when I inquired about my warranty so that my vehicle could be repaired, my question went unanswered.

JEFF KUPERS

Excellent experience. Super easy and more than fair! They gave me a great deal and I didn’t even have to ask for it! Highly recommended!!!

Rebecca Mobley

Service is always great at Gray Daniels and if isbit not they take responsibility and make it better.

Chris Garcia

Great service and help! Jerry Brister was fast and efficient and goes above and beyond his duties. I will always go there for service to my vehicle.

John Breland

Outstanding and responsive support in selecting a used Tacoma for my son’s 16th birthday. Thanks!

Steve Clark

Awesome experience! Gray-Daniels team was super easy to work with on my '19 Tundra.

Alice M Hellums

Very professional and quick service. Love my Camry!!

John Loper

Had great service will recommend

George Sellers

This was by far the best vehicle buying experience I’ve ever had.

lu liu

Today, I went to the Brandon service station and replaced the brake pads and brake discs. The staff took more than 20 minutes to complete the replacement and solve the problem. Awesome! thank you very much!

LynnetteV. Mack

It took no time to my oil changed and tires rotated, great job service dept. at Gray-Daniels in Brandon.

Ed Aldridge

I brought my 2000 Toyota Tundra truck in for service. The service was excellent and the service agent was outstanding. He communicated at all levels and I thank you for his assistance. Newton E. Aldridge

Ivory Gray

Justin Roberts provided one of the most pleasant customer services experiences I've had in a LONG time! He was very personable and knowledgeable of my car's service progress. His continuous communication on the updates of my Lexus truck eased my mind. Great overall experience....

diane carter

Very quick with the services

d t

The sales people up there seem nice and were helpful right up until the end. I had found a 2016 Toyota Rav4 I liked and had shown my wife. After we were done test driving the car, we made an offer. The sales member laughed and said, "Oh you're being serious." I figured they at least would negotiate with us, but they were not willing to negotiate at all. What car dealership, besides CarMax is not willing to Negotiate at all?? I'm hoping they will call me willing to negotiate, but I do not have high hopes. I will keep you posted! :(

Roshelle Noel

Always courteous service, extremely busy this time but usually receive prompt service.

Brandi Shaw

I usually dread car shopping but Branden Parker and his team provided excellent customer service and made it quick and easy. They had a wide selection of inventory to chose from. Highly recommend Will Allen if your looking for a new vehicle. He is very knowledgeable and just a super nice person.

Joseph Homan

Great service...highly recommend

John Smith

Salesman (Chris) was knowledgeable and helpful. He was able to answer all of our questions about new features on our SUV. Overall, a great buying experience and the best price. The finance guy (Dwayne) was quick and efficient!

Renee Cooper

Would not trust service of my vehicle to anyone other than service advisor Jerry Brister. He is the reason I bring all my cars to Gray Daniels..

Maygan Kelly

Awesome service! Went for a routine oil change and was there less than 30 minutes.

Gregory Hargett

Awesome service experience. Jerry B. Is a fantastic advisor that goes the extra mile to take of each and every customer. Great service! Great experience!

Janet Cook

My husband and I recently purchased a Toyota 4Runner with Scott Wiltcher as our sales person. In all our experiences of buying vehicles at other locations, we have never had a pleasant experience until now. We never haggled over trade-in prices nor prices of the 4Runner. Scott was the most pleasant and honest salesman we had ever encountered thus far. We will always recommend our friends and family to Scott Wiltcher and Gray Daniels Toyota. Scott isn’t just a sales person to us anymore. He’s become family because he’s earned it! If you are in the market for a Toyota, I urge you all to take the drive to Gray Daniels Toyota in Brandon, Mississippi, and let Scott Wiltcher work his magic for you.

Joe Snow

Had a good experience.

Thomas Scanlon

Scheduled appointment was on time, service work performed was good, and with on-line coupon - good value. Service advisor was very courteous.

Mathew Davidson

Great experience buying a new 2019 Toyota 4runner through Gray-Daniels. Their pricing was competitive and they patiently worked with me through the process, answering any question I had in a promptly manner. My transaction was not simple and it took several employees to see it to completion, but everyone I encountered at the dealership had a great attitude.

Heidi Harding

Jerry and Mac were great in customer service and customer care. My 4 Runner needed a lot done and they made sure I knew and understood what was going on. It was a long day but to have Jerry making sure I had updates on how things were going and Mac doing a exceptionally great job on my vehicle, it was worth the wait. Thank you

Stephanie Sherman

Excellent service and customer care!

Tim T T Sr

I will go back again

Jamey Germany

Will Allen is a great salesman. He assisted me with selecting a great truck. He did an excellent job while not being pushy. He listened! I wasn’t sure whether I wanted a Tacoma or Tundra. We talked about the differences. I drove both. He guided me through the process. If you want to buy, he is the guy to see. I can’t speak to anyone else, but I know he will keep your best interest in mind. I love my new Tundra.

Charles Boudreaux

Every time I take my vehicle for service or repair I am greeted warmly and treated with respect. The service personnel do their work efficiently while still adding the personal touch- asking how I am doing etc. It’s nice to be seen as more than just another customer.

Shelby Martin

I made an appointment specifically to get my airbag recall done. I added an oil change and tire rotation to get done while I was there only for convenience. I knew it would take several hours and decided to wait. After about an hour they said I was done. It was only then that they told me the parts for the recall were on back order and I’d have to come back when they came in. I feel like that should have been told to me when I originally called to make the appointment for the airbag recall. It would make more sense to me to check and see if you had the necessary parts before scheduling a service.

John Duell

My wife and I just bought a Toyota Highlander, and our experience was awesome! Zach was our salesman, and we couldn’t be more pleased with him, and all of his help! He made the process so easy! The only complaint I have is with the guy we signed our final paperwork with. It was at the end of the day, and he was clearly ready to go home, because he was completely rude. While waiting to sign our papers (after hours) we could hear him from the desk we were sitting at, while he was on the phone saying ,”They threw one in on me last minute, I’ll call you back when I’m leaving”. It was just completely unprofessional on his part. We could also hear him yelling at our salesman about our transaction, and at one point he was on the phone with someone, and asked, “Did you make this deal with Zach? Last name Duell”. Once we went in to sign our paper work, he told us about an extra warranty we could take out, and we politely declined, and his words were, “I’m not gonna argue with you tonight, no matter how misguided I think you are, I’ve made 5 sales tonight and made money off of every one”. When he said that I was kinda in shock, and just looked at my wife, and I could feel she was in shock to. He basically called us stupid. Overall we had a great experience with our salesman, Zach! We give him 5 stars!!

Jamie Clearman

This place has far surpassed my expectations. Excellent customer service. Did far better than any other dealership I've dealt with. Go see Toshia Boulton if you need anything. She is the best.

Unavailable Unavailable

The dealership has a variety of excellent inventory, and the staff is extremely friendly and helpful.

Carlen Cain

My service writer--Doug, was kind, efficient and caring.

MICHAEL EDWARDS MS HEALTH SAFENET

Fast and friendly. Douglas Chambers is a great service rep.

Roy D Clark Jr

Nice people everything when very smooth no hassles at all very pleased.Roy Clark

Brandi B

Easiest car buying experience I've had. Tony was great, he truly did everything he could to accommodate us. Justin made the paperwork easy and fast as possible. Would definitely recommend them!

Colette Cunningham

Always excellent #1 a service dept. I got brakes and an oil change in 3 hrs and it was crowded when i got there but they worked it out.

Russell Boyette

Very polite and professional. My service experience was fast and efficient!

Chadrick Mays

Jerry in service was very Professional. I have only had two good experiences there and today was one of them the other was when Charles in service was there.

Miguel Burgess

Always polite, upbeat staff, very helpful and friendly. Job well done, everything I've ever had done on my vehicle's there has been gradeA

Melissa Grantham

I bought a 2019 Toyota Four Runner yesterday. I love it. The buying experience was second to none. I will definitely recommend them.

Francisco Ayala

Excellent!!! My Service advisor was great. It's amazing how the same company can be so bad and so good at the same time. Gray Daniels Ford in Brandon, MS has a lot to learn from this guys!!!!

Kristen Abdo

My suv has sat for days without any updates as to exact costs, parts needed, etc... No follow up call, NOTHING. Was told my issue would cost $150 plus the cost of a key and it’s now $700. Unless this is made right? I will not be returning.

Samuel Necaise

Go see Timmy Woo at Gray Daniels Toyota Brandon, MS. He’s very straight forward and knows what he’s talking about.

David Young

My experience was fantastic! Kevin and James of Gray-Daniels Toyota (Brandon, MS) assisted me and my 2013 Toyota 4Runner Limited. The night before, my truck would barely come to a stop without consistently pumping the brakes to the point of being a safety concern. After calling around and not getting any assistance from a few sources (even the non-Toyota dealership I purchased it from), I was advised to call Gray-D Toyota. Kevin picked up the phone and actually listened/inquired about the braking issue I was having. I could tell that his mechanical knowledge and customer svc was proficient based off his feedback. So I brought it in immediately as he recommended.. Long story short, after an hour or so, Kevin told me it was ready and introduced me to James (mechanic/technician). James took me around for a test drive and the issue was resolved. I can honestly say that Gray Daniels Toyota has ensured the safety of driving my 4 Runner again. Seeing as I literally had the SUV 49 days, I was having buyers remorse, but Kevin and James have won me as a Toyota owner... They both deserved a promotion!!

Dorothy Hope

Great service department have been using them for years

Melissa Honea

Frederick Crain is the best! He is professional, extremely knowledgable and knows his product inside and out. Frederick is the opposite of regular car salesman, the BEST in every way!

Bill Lovett

Well pleased with every aspect of service. Justin Roberts was knowledgeable, helpful, & courteous. Provided ready & understandable responses to my questions, & gave complete info on details of the work on my Prius.

Tammy Owens

Absolutely the BEST experience ever buying a vehicle!! Mark Murphree and Chris Ferguson worked to get us exactly what we wanted. We went to the dealership just to look, not expecting to drive away with the car we wanted with the payments where we wanted them. Thanks again to everyone at Gray Daniels Toyota for taking the time to work with us.

Scott Firle

I just had a really disappointing experience given the amount of great reviews for Gray-Daniels Service. I am an out of state buyer of a car and was looking for a reputable dealer to do a pre-purchase inspection and compression check of a Toyota Land Cruiser. I called three dealerships and on the phone Gray-Daniels was the nicest and professional. I was able to confirm with TWO different representatives, the Service Advisor and the Customer Service Rep, what the price and time was going to be for this inspection. Around two hours of tech time and $250. That great experience stopped when I hung up the phone. Once the seller got to the dealership to drop the car off for inspection that same service advisor said the compression check alone was going to take 4-5 Hours, I talked to the Service Advisor over the phone to confirm the quote he AND the CSR had given me and the timing of the service, he was silent. They didn't care. What a horrible experience from a certified dealership of Toyota. I will be contacting Toyota as well. If my hometown dealership treated customers like this they wouldn't be in business.

Jonathan Humphrey

The guys at Gray Daniels Toyota are the best around. Mark and Will really helped me and my wife get what we wanted, at a great price! I will never shop anywhere else. Thanks guys!

Lori Bollinger

I love the service I get there. Jerry is the best !

libby spence

The sales team was very professional from the minute we walked in the dealership. Ricky Coleman and Mark Murphree diligently worked to get us the best price that worked within our budget. We came to buy a used car and the deal was so good on a new car that we bought a 2019 Toyota Highlander. We are busting bugs and burning gas. PS. The coffee is good too

John McGregor

I had a lot of service work done at the cost of $1500. I have bought several cars from GD Toyota both personally and through my company. However, after the service my external temp reading on the interior display is way off. Google search suggests ambient temperature sensor. I was told the cost to replace was $330. It was working when I brought it in. The ticket writer - Doug said he could improve on that price a great deal. It was working when I brought it in and now it is not. I should not have to pay for it or be further inconvenienced by another trip to the dealership. It is one thing in business to make a mistake; it is how you handle it that matters to the customer.

B Mcfarland

I arrived at Gray -Daniels Toyota a little late due to unforeseen circumstances, but when I got there they waited on me immediately! They were very friendly and knowledgeable as always! Kevin took care of me this time, but in all my time coming here, they have all been spot on, about taking care of my car. I just want to tell Kevin though,thank you for your understanding and professional service! Keep up the great work Gray Daniels team!!!

Jeremy Ingram

Work was done well. In a timely manner. Service writer would not answer calls. Or return calls. Other than that was ok

Lauren Brown

They tried but couldn't see the dark shadow on half of my windshield that happens on dark unlit roads. It's a serious blinding area across the windshield. Toyota will have to fix this before someone dies

Teresa Ryals

Easy in and out. Courteous and helpful. I couldn't ask for more.

Joye Norwood

The service personnel are always nice whenever I visit and very personable. They get to know their customers.

Gwendolyn Anderson

Quentin assisted me with my service. Quentin is delightful and he ensured all of my concerns were addressed.

Darrell Miller

I enjoyed the entire process. It was no pressure, no hassle and very friendly. I bought my truck and was finished in less than an hour.

jovialmadness .

Great service and left with what I wanted at a good price. Thanks!

Cynthia Rocray

Purchased a 2017 Corolla for my daughter. Devin Strum did a great job finding me what I needed. Very good experience, I will shop here again.

Daudrea Peoples

We always have a great experience. We don’t live in Mississippi, we live in Louisiana and they never fail to show us great customer service! Justin is so helpful and make sure to take great care of us. You won’t be disappointed when you choose to shop with them.

Charles Kelley

Everything went smoothly. The add'l items found by the technician were easily seen by me as within a legitimate scope of analysis. By both my perception of the lack of smoothness of operation and apparent physical wear (wiper blades) and reported appearance of air intake and A/C filters (sooty appearance), it was evident that these items indeed required replacing. In the former case, I could "kind of tell", thus corroborating the technician's finding, and in the latter case, i was easily persuaded of his veracity in that it seemed possible, even likely, that these items had not been replaced since factory install. Either they *were* original equipment OR they had not been replaced in many years. All in all, an excellent experience. I was and remain very satisfied.

Roderick Wright

Received oil change with no hassle. Was done in a timely manner.

James Bailey

Excellent service. Justin kept me updated as needed

Venitta Morales

Every body there is always very friendly & Quentin was very helpful & got things done in a timely matter. Thank you to him & Jason for taking care of my car & being patient with me.

Team US

10s across the board ! Excellent service from Mr. Lea!

Carol Poole

The outstanding people and service along with reliable cars & trucks make for a great business. I am considering a new vehicle. This type of service makes me a loyal customer so I will consider Toyota & Lexus first. Customer service and reliability are high priorities when buying a vehicle. Grey Daniels Toyota has only gotten better on their service time. I highly recommend them!

william summerlin

In for recall work, in and out in about an hour. Josh very curteous.

Nancy Jones

Frederick Crain was excellent to work with!

Bill Lackey

Tony was very knowledgeable about the autos I looked at and patiently waited for me to decide which to go with. I took delivery of a 4Runner and couldn’t be happier

Bill Gaddis

Service Department is is great Jerry Brister and mechanic Tommy service my 2008 Seabring and 2016 Lexus GX460

james mitchell

I was highly pleased with my service and treatment at Gray Daniels Toyota. I have a Toyota Sequoia with 200,175 miles on it ( and it still drives like a champ) that was in for an oil change. My technician had me in and out within a timely manner:) I recommend anyone who is looking for a service department that is efficient and affordable to give this folks a chance. Nothing wins me over like a great service department that knows how to treat their customers. JM

Jennifer Washington

My Experience at this location far surpasses any expectation I would have from an automotive dealership. They constantly go above and beyond to truly satisfy their customers. From the very beginning when I purchase my Toyota Tundra, the sales team was professional, no pressure and extremely knowledgeable...even taking the time to make an introduction to the service department that would handle any routine maintenance. Even now several months later, the service department takes special care in providing top notch care of my Toyota (Jerry is the all time BEST) and I continue to get better service than I ever have from any other dealership. Thank you Grey Daniels Toyota for being a ethical company in an otherwise crooked industry!

Horace Straughter

I brought my truck in at 8 a.m. for oil change, tire rotation with balance, and also check my power steering because it was hard to turn the wheel. I called at 4 p.m. to get a status on my service and I was transferred to several different people who had no knowledge of my truck. The last phone call that I made to them was very upsetting to me because the service guy laughed at me when I asked him about the status of my vehicle. I immediately went there and the service guy that wrote my ticket up that morning wasn't anywhere to be found. I spoke with a manager (not the service manager, because he wasn't there) and he found my service guy. My service guy told me that the technician wasn't able to get to my vehicle. I immediately told him to get my keys and that I will NEVER come back to that dealership for ANYTHING!!! Highly dissatisfied and poor customer service!!! Both of the individuals that I had issues with were named Doug.

Kaye Keeton

We love our Toyota RAV4! Will Allen was very patient and helpful with all our questions and tech issues.

Sam Emmons

We very disappointed in our truck got 2011 Chevy Silverado nothing been headache been shop more never had time enjoy it this morning it was a death trap brakes wasntt responding had stand on brakes all lights on giving us run around fixing very dissatisfiedand when want talk someone they make us wait 3 hrs still waiting

Wilburn Waggoner

Very pleased with service Mr.Tony is very nice and easy to work with .Service is good

Cindy Ellis

Quick, prompt professional

Pat Ainsworth

I have used the Service Department several times for different issues with my two Toyotas. Customer service seems to be very important to them which is declining rapidly in our society. Justin is always helpful and smiling. The driver is very polite as I usually get them to take me to work when I drop my truck off.

sandra shows

Quinton Wilson was very professional and courteous. My vehicle was taken into service at the schedule time. Wilson and mechanic came together to tell me what and why I need some additional service, which I approved and had done same day. All work was performed in a very timely manner. May I also add that the waiting area was clean and pleasant to wait on my vehicle. The rest rooms were spotless and smelled good. Your business is where I purchased my vehicle and is the only place that I have taken for service/repairs. From my first visit until now, you guys have definitely up your game and from a 1 to 10 when I first started getting service I would rate your company a 5 to 6. Now,it is definitely a 10. Was really a great experience, and I hope all future visits will be just as good.

Ta'Nissa McNair

My initial visit when i bought my car: Toshia Boulton was my salesperson. She is AMAZING! I highly recommend her! Justin did my financing. He made sure I knew what I was signing and did a great job explaining what it each document meant. Good general manager as well! Brandon took time to come talk with us and made sure that we were being taken care of. A month after i bought my car: I had to resign paperwork with a different financing company because of issues with proof of residence even though my credit is great. Now i have a slightly higher interest rate and higher financing charge.

Shannon Ferguson

I brought a 2001 Toyota Tacoma in to get a new battery, oil change, tune up, etc. for my high school son to start driving. It was his grandfather's truck, who passed away 3 years ago. My older son drove it during his high school years as well. The truck had been sitting up for over a year awaiting passing the driving test...so it needed some attention. Many other things were suggested to get done to the truck, but I only could afford a few of them at this time. Jerry Brister was very helpful and explained all of what needed to be done. He even had a technician, Vernon, come in to talk to me about certain things. At some point all of the suggestions will be done, I just couldn't get it all done at once due to funds. The truck was worked on and completed in a timely fashion and we are 100% satisfied! I have been taking my vehicles to Gray-Daniels Toyota since they were "on the hill" (1985). Jerry Brister and Vernon deserve recognition for their service.

Terry Melton

Great salesman....got everything i asked for....waiting on my extra keys..but im in no rush

James Fortenberry

Bought a used toyota tacoma from an individual and it had a check light on so I took it to Gray Daniels Toyota to have a diagnostic done. Within 15 minutes they come back to me with 5 recalls on the truck and ordered the parts. They didn't get to finish the diagnostic because I had to go to work. The service department has a high standard that is gonna be hard to beat from other dealers. I'm glad I bought a Toyota .