Reviews of Motorwerks BMW (Rent Cars)

1300 American Blvd W, Bloomington, MN 55420, United States

Average Rating:

DESCRIPTION

We have all the feddbacks of real people who use the products and services of Motorwerks BMW (Rent Cars) in Minnesota.

To this day the firm receives a score of 4.2 out of 5 and the score has been calculated on 1069 reviews.

As you can read, the average score it has is really good, and it's founded on a large number of feddbacks, so we may think that the valuation is quite faithful. If people have bothered to rate when they are satisfied, is that it works.

As you know, we don't usually bother to put feddbacks when these are good and we usually do it only if we've had a problem or incidence...

This Rent Cars is classified in the category of Car dealer.

Where is Motorwerks BMW?

REVIEWS OF Motorwerks BMW IN Minnesota

Derick Tibbs

If I could leave 11 stars I would. Shawn and the team there made buying with them a great experience. He was able to do a majority of the paperwork over email to get it prepped when I showed up with 2 kids and the wife. Honestly the paperwork took about 15 minutes and we had keys in hand. Thank you very much and I look forward to my next buy with the team there.

Konstantin Tsay

Quick and very professional service. Special thank to Tom Rother.

Beau Voss

Had an awful experience here a year ago having what was supposed to be a routine oil change done which was covered under my maintenance plan and full warranty, only to find them blaming another bmw dealership for doing something wrong to my car and asking me to pay $3k out of pocket for the repairs. A year later, I’ve put that aside and inquired about a used car I wanted to buy, only to be told there’s a recall and they won’t be able to sell the car for two months or so. So then I inquired again a few weeks later about leasing a brand new X3 and was told I’d hear back with pricing and details and got zero response from the salesman I spoke to. Also filled out an online request, and also got no response. Does this place actually sell cars or is it just a showroom?

Rob Zweber

I picked up my new X5 a week ago, and had an unbelievable experience. Shawn was always quick to respond, and found a vehicle that was perfect for me, and out things together quickly. He is a genuine guy that is great at what he does, and the rest of his team of Ty and Darius, along with Mike in Finance, were awesome to work with as well, and made the whole experience a special one. Thank you!

Jeffrey Worden

BMW headquarters for the Twin Cities- My inquiry was met with prompt helpful response

Rick Hammond

Our X5 was (still is) having several issues. Service requested add'l $350 on top of the $152 std diagnostic. 'Cause onboard computer wasn't telling them what to do? I thought; at least I'll get a detailed car back? No; dirty inside & out with 100 greasy finger prints across hood. I rarely give negative reviews, but C'MON Man!????

gist0123 gist0123

I needed a car quickly to replace my 2015 X5 that was water damaged in August and ever since have been looking for a new one with both color and options exactly meet my needs. The fact that living 300 miles away from Motorwerks limits what I can do to find my dream car. Nonetheless, my sales advisor Shawn Simonet made several critical recommendations and patiently answered all questions I had in a span of 3 weeks - all through emails so I can keep a record of our conversations. The transaction was swiftly done - 30 minutes of paperwork signing on my way to west coast and 20 minutes of on-site visit to pick up my new car ten days later. It was absolutely a 100% positive car shopping experience! And this won't happen without Shawn's understanding and assistance.

Zom Zom

I recently purchased a used vehicle from Motorwerks, and the staff were very nice to deal with. Even though it wasn't a BMW, and not really a high-end vehicle, we were treated nicely.

Drake jacobson

Go see Shawn he is simply the best.

Kevin Nguyen

Worked with Tu to great success to purchase a CPO vehicle! Tu made the process of buying out-of-state very friendly while working with me on figuring out logistics in less then a 24 hour timespan. Both Motorwerks BMW and Tu were very flexible with the payment method when the original plan deemed to be to slow so that I could leave with the vehicle the same day. Only criticisms I have is the amount of waiting time after agreeing on the final price to actually leaving with the vehicle. But, it is a small cost compared to the good service I received.

M3 S54 engine E46 series

Great dealership- a key costs $70 tho! I’m upset. In any case, my dad recommends this dealership for m3’s. A penny for your thoughts!

Sarah Kuehl

Had a leaky air valve fixed on my X5, which was great; however, when they called to let me know my car was done, they added that there was "a massive oil leak, a 6 on a scale from 1-10 and that it would be $1600 to fix." I checked with my mechanic back home (who does lovely work), and he let me know there wasn't a spot of oil anywhere. I definitely recommend getting a second opinion from someone who isn't associated with BMW on any "work" your car needs.

jon peters

joseph d was great ! He listened to my concerns and did more than asked.

Susan Fleming

This was be of the best experiences I have had at a BMW dealership. From the moment I drove into the service bay, everyone was friendly, extremely helpful and sincerely wanted to make sure that I was well taken care of while my car was being serviced. Overall it couldn’t have been better.

Kiran Kumar Bandaru

Yesterday, I got my X5 delivery & I'm super happy. Avery Sweeny helped me a lot in the process of buying it. Lots of patience & he has enthusiasm to share each & every detail of whatever car I see. I have never seen such a cool guy. Finance process went well with Stephen Cornell. Awesome & hard working staff at Motorwerks BMW. Thanks for everything. Trust you much :)

Nerita Griffin Hughes

Kaitlin Hughes was great to assist with my needs and questions even though she works in service. She directed me to Jay Chang (BMW Genius) and Stephen Cornell (Finance) for further assistance. Thank you all for your great service.

Rachel Opare-Addo

It's just a strange atmosphere here. People starving for luxury but going bankrupt. The guys working in the garage are awesome. But the salesmen...just something, like no one really enjoys their job.

Fay Beauchine

Car ready in less than promised time and the service manager was superb. Waiting for your car is part of the ownership experience so I would like to see car dealers treat waiting the way some airports have improved pre-departure waiting. In this car service visit I was caught between the loud tv and the music playing from the sales floor. Wish they would think about the waiting process more from the customer’s viewpoint and provide options for seating, working, beverages, snacks, and noise.

Lori Vanderplow

Outstanding Out of State Purchase! Ryan and Andy were fabulous to work with before, during and after the sale. Highly recommend Motorwerks!!

Brian Schnell

Shawn and his team of Ty and Darius were absolutely amazing to work with. Their client service was off the charts. Great guys. Great team.

Jennifer Klein

Just bought my first BMW here and Trish made the experience perfect! She is the reason I bought from this dealership and I wouldn't want to work with anyone else. Cannot thank her enough for making it a comfortable, fun and honest car buying experience. Wouldn't recommend anyone more than Trish at BMW Motorwerks!

Eric Sugarman

I have had a BMW for 3+ years. The service is exceptional. The people are wonderful. I really enjoy working with Shawn Simonet who is an established pro with years of experience. The deal he will offer will be a fair one.

Alma G.

I wish I never stepped foot in here. I just bought my pre-owned car here and it's already got problems. Like I haven't even gotten the license plates recent. Every other day the tire on back driver side needs air, they failed to mention anything about that. This is my honest experience from beginning to end. I get there, they said the car I wanted to look at would be ready in a little while. I wait around awhile, ends up being a long while by myself wondering where the guy went. Finally test drive the car I wanted, seemed fine. Got really low balled for my trade in. I still really wanted the car though so I went forward to buying it. I wait a couple more hours to actually buy it. The car wasn't ready they told me to pick it up the next day. Inconvenient but understandable. The next day comes to pick up my car, I didn't notice the scratch on the passenger side bumper I swear wasn't there when I took a test drive. I didn't notice it until I got home later that day, but they were already closed by then. I work a crazy amount of hours so I called about 10 days later, and truly that is where I messed up. The guy said he would email me, but didn't. I showed up in person because I'm serious, I want to know what happened. I gave them the benefit of the doubt like okay do you guys still have the pictures of this car and do you know if it was there and I just didn't notice it before? They said no, and that there is nothing they can do about it since I already bought it. I know I didn't damage my own car and I did not appreciate at all how I was talk to. I felt powerless, how could I prove it right? I understand the skepticism, because I'm skeptical of the answer I received what happened after the day I bought this car? This really took away from my experience of buying my first car at a dealership. I'm writing this to express my concern of this place. I'll pay to fix my car, I just find my experience here shady, and I will not let it go unnoticed.

Karen Matthews

Service Partner Nick was fantastic!!! I thought my appt would take 1/2 a day and he quickly identified simple fix so I could be on my way...saved money and time. Thanks Nick!

Kimm Pastrana

We worked with Ayman Hassanein , he was fantastic to work with. We had visited many dealerships, Ayman and Motorwerks where by far the best we worked with. Ask for Ayman, no pressure, knowledgeable ad fun to work with.

Beth robberstad

I used the valet service for oil change. I was kept informed the entire time. I received a follow up call to make sure I was satisfied or had any questions. The service loaner I was provided was so perfect I decided to trade in my current vehicle. I was fortunate enough to work with Leo Guzman. He kept my best interest at heart the entire experience. I couldn't have had a better experience at this dealership. Looking forward to working with them again in the future.

Juan Mora

I was looking for a car until i walked into Motorwerks BMW I had the best experience. I was able to find the right car and had the pleasure to work with Isis Rodriguez which was very professional. She explained everything in detail and made sure I understood everything before I signed for my new car. Truly amazed on how professional she handle everything coming from a financial background myself. Strongly recommend working with her.

Peters Body Shop

Randy Rosario provides great service to our shop. I have worked in the collision business for over 20 years. Accuracy and communication are important to our business. Randy is a great asset to your company.

Michael Frazee

Although I am really happy with the salesman and the promptness and professional service from the service writers, I am still a little disheartened. I am really glad that Motorwerks stood by and fixed the issues found with my used vehicle, by my own mechanic after Motorwerks said that it had gone through a full inspection and that everything had checked out. However, I was not notified that anyone had taken the plates off my car, which isn't a big deal but I bought the car with the plates. The person who took them off left their jack knife in my vehicle. The service department left oil on my paint and a new scuff on my front bumper by the oil. In the last 4 years working with a different dealership I have never had any complaints. I just assumed and shame on me for doing so, that buying a higher end vehicle meant higher end service. I know I bought a used car, but I walked around that car twice before I walked in to test drive it, I walked around it a couple days after, when I washed it. It was spotless.

Kamran Hayat

Ive had multiple problems with their part department. Often Ive had parts delivered hours later than they should have been. Now day I was told that parts I needed would be delivered via normal driver are now slated for courier after I called them when it was two hours late. Disappointment is the least way I can describe this situation. Update: DO NOT TALK TO OR DEAL WITH MARCUS IN PARTS

Sales BluntTech

We deal mostly in Vintage BMW and have the pleasure of having Randy Rosario as our wholesale parts manager. We have worked with many dealerships over the years and Randy stands out as one of the most knowledgeable parts specialists we've ever dealt with. Above and beyond his knowledge is his willingness to work through problems and ensure the end user gets what they need. The number one concern for our business is customer service and Randy's standards align perfectly with ours. Thank you for your continued effort allowing us to succeed and grow the way we have.

Marisa Beverly

Ali and the rest of the staff were amazing, kind, helpful and they loaded me up with a full tank of gas before I went. I love my new car and I'd recommend Motorwerks BMW to anyone looking for great service, quality cars and great pricing. They are totally transparent. You don't have to worry about getting a lemon here! If you are looking to buy used, this is the place to go for quality! Thank you guys!

aaron godleski

I inquired about a used vehicle online and my sales person Tu responded right away, great guy. I ended up buying the vehicle and the process couldn’t have been better. I was in and out within a hour and a half. The vehicle I bought was used and the next day it wouldn’t start due to the battery. I connected Tu to let him know and knowing that it is a used vehicle buying it as is Tu and BMW we’re willing to fix the issue. Top notch communication and service.

Paul Lytle

We bought a used 2012 Toyota Rav4 from Leo Guzman. He was very helpful and accommodating. I would recommend asking for Leo if you are in the market for a good used vehicle!

Brad Benson

Purchased used vehicle. Vehicle wheels and mats were not cleaned, but everything else went great. Seems to be a very good dealership and sales (Shawn) people were very helpful. Would go back again. If the wheels and mats were cleaned I would have given 5 stars.

Bev Head

We visited the showroom and were greeted as soon as we walked in the door from Sam Ghahremani he took us to look at the X2s which we quickly decided wasn’t the right vehicle for us he continued to show us the X series vehicles and explain the features and differences between them he was very knowledgeable about the cars and was very pleasant to work with without being pushy. He was able to get us everything we wanted to make the deal and drive away with a brand new X3 which we are very happy with. Our experience with this dealership was great!

Diane lenz

Very positive experience at this dealership. We were interested in comparing prices on the X3 BMW from those of a dealership in Wisconsin. We were greeted by a very friendly sales representative, Karen Garcia. She asked what options I was interested in and gave 3 vehicle price sheets that had the options that matched and exceeded what I was looking for. Karen was very professional and her no pressure sales attitude was very refreshing. Karen explained rebates, financing plan, service after purchase, and information on the car I purchased in easy to understand terminology. Karen set me up the same day with their BMW genius to explain the instruments and features of the X3. She reassured me that the with safety features of the car, I would have a safe ride home and in the future. The next day, Karen reviewed features of the X3. She followed up with me and offered assistance with any questions we would have in the future. We highly recommend Karen and this dealership.

Tony Dooley

Dwayne my salesman went over & beyond for me..he was excellent! I highly recommend going to see him on your next car buying experience & Isis the finance manager was terrific...thank you for a nice relaxing easy buying experience...

Timmie Beverly

When I am considering a mechanic to repair my vehicle, BMW motorwerks in Bloomington will be my absolute last resort. I scheduled an appointment Friday at 1pm to resolve an issue regarding my car. They were extremely busy when I was attempting to drop my car off, delaying my appointment 30mins even though I set an appointment 1 week a head of schedule and called 1 hour before my arrival. The greeters sensed my frustration and apologized for the inconvenience for the behavior of the advisors. No one notified me with any status update to my vehicle so I called Monday to find out that they test drove my car and “diagnosed” my car with nothing. I arrived at the dealership to pick my car up and was charged $150 for BMW motorwerks to test drive my car for 5minutes on the highway! I don’t mind paying for a repair that resolves my concern but to be charged $150 for the dealership to test drive my car for 5mins is unacceptable. This is the 4th time I’ve come to this dealership and experienced a sub par customer experience. Your appearance is everything! So if you fit the image of a bmw owner you’ll probably receive “Chick-fil-A” customer service but for the rest of us who enjoy wearing casual clothes to the dealership we will receive “Spirit Airlines” customer service at best!

Felicia O'Brien

Ayman provided excellent service and education. Very smooth and effortless process. I ended up buying two vehicles from Ayman within one weeks in large part to the excellent service.

john Plante

I had noticed some mice made a home on my engine and chewed through a wiring harness on my 15' 335i. They were able to get me in right away and hayley was a great help with answering all my questions and keeping in touch through the process. They had it repaired in a timely fashion. My only issue with the level of service and not giving a 5 star rating was due to the fact that there was still mouse urine, bedding and food remains all over the motor in which they assured me it had been cleaned up and to my satisfaction, I was wrong for not checking myself right away. I would still recommend to others I guess I just expected more for the cost of repair and level of professionalism from the staff.

Thad Cialek

Cali helped me into an awesome Certified BMW. This was the best, most friendly, and easiest car buying experience ever. The encore appointment to walk me through the finer details and tech of my new vehicle was also a nice touch. Great staff. I will definitely be sending friends and family to Motorwerks.

Kenneth Ortiz

I have been a BMW owner for 15+ years. I’m on my third BMW right now. I’ve been to several different BMW dealerships and service shops (Florida, Minnesota, Pennsylvania, Texas). I have never been treated so badly as with this shop. I love BMW, but it’s sad that a major dealership in the Twin Cities has such poor customer service. Three different times I have taken my vehicle to get worked on there over the last year and a half, and all three times they have misdiagnosed the problem, charged me a significant sum of money, and sent me away, all the while, the problem not actually being fixed. All three times I’ve had to go back to have them re-investigate the problem, and all three times they have wanted to charge me significant amount of money. For example, this week, I got my A/C recharged at a different shop, but it still wasn’t working so that shop told me to take it to the dealership. I did not want to go to the dealership, because they suck, but I reluctantly relented. I specifically told the rep that the car had already been re-charged, but he insisted that “other shops can’t be trusted”’(exact quote) and that a recharge would solve the problem in 95% of the cases. I sort of knew he was wrong, but I trusted him, as I had done in my two previous visits. Four days later (and $600+ later) I pick up my car, and still blows hot air. I talk to the manager Erik, who came out and basically agreed that there had been a miscommunication between the shop and the rep, and he said, “we should’ve caught this, we will take care of it on our accord.” (Exact quote). The next morning I got a call from the rep, Andy, to tell me that the repair would normally be $590 but they were only going to charge me $470. I was like, “how about the hundreds of dollars I’ve already wasted?” He basically said, “well, your car needed to recharge anyway.” I said, “No, I had just had it re-charged.” And he again echoed the sentiment that other shops can’t be trusted. I literally have had this exact same experience with them two other times. By my count, I think I’ve wasted apx. $2,200 at this shop over the last year and a half. At this point, I’m frustrated and legitimately sad that an international brand that I love so much and have enjoyed so much is represented by this local dealership. For the sake of all the BMW-lovers (like me) in the Twin Cities, I hope these guys make some serious shifts in how they approach customers.

Walt B

Have been bringing my car in for service for a couple of years now. Brought my vehicle in recently for an engine diagnostic. I was told that because the light went off they couldn't retrieve the code. That's fine, I bring the car back a week later for the same issue and it begins to idle a little rough at this point. After keeping my vehicle for about 4-5 days I'm given the estimate which was nearing 4k. I decided to shop around and received an estimate for less than half that amount. The worst part of this ordeal is that when I picked my vehicle up it was horribly misfiring. It was driving 10x worse than when I dropped it off. I placed a call to the service center to follow up on what happened when my vehicle was being put back together and explained how afwul the vehicle was driving. No one ever followed up with me on this matter and I have spent over 6-7k at this shop. Don't VISIT!!!!

Joel Santerre

With the help of Deb and Earl, I found a used one-owner Jeep Grand Cherokee that was beautifully cared for. The sale was smooth and I felt like I got the SUV for a fair price. When I picked up my new ride, the car was spotless inside and out. It even had a full tank of fuel which isn’t the always the case at other dealerships. I will definitely consider buying my next vehicle from Motorwerks.

Addison cox

I imagine the only thing that compels myself or others to return here would be location. I called ahead to the parts department to inquire of availability, was told they had some in stock. Great. Took my lunch hour to drive across town only to waste it when I arrive I'm told "we don't have those, we have to order them". Completely defeating the purpose of calling ahead. I called because I have an older car and wanted to be sure, disappointed with the parts department.

Erik Morgan

Great group of people, that actually turn the whole car buying experience into a great time, but wait.. These people aren't just selling any cars.. There are some pretty sick looking cars in there.. Their are cars for the super wealthy, and cars for the average Joe, that needs a lot more style and kick from his car for once, but at an affordable price.. Their sales team will happily assist everyone the same way.. So don't wait.. Come on down!!

james pierce

The sales experience with Ty was excellent. The service department is ridiculously disorganized. If you are going to set up service there you should plan to spend 1 hour just to get checked in.

Megan Bogdalek

I was happy with my purchase of my CPO X1 in October of last year. Now, with less than 6 months of driving under my belt, I have been told by their service tech that my wheels need to be replaced. However, during the purchasing process, I was told by the sales associate that they were new wheels multiple times. He even went back out to the car to double check before I signed the papers. Now, at this reputable dealership, one would think you wouldn’t need to get everything in writing - and that you could trust the truth of what the sales team tells you. Clearly that is not the case - as my wheels are already needing to be replaced. I wouldn’t have bought the car with the miles it has on it knowing the tires would need to be replaced this quickly. The worst part about all of this is that the sales associate (And his manager) will not call me back to discuss the issue. I have been told by the maintainence department that it is being talked about, but now several weeks have gone by with no solution - and not even a phone call. The lack of respect is shocking. It’s clear they only care about the sale and not the customer. I am a young customer and worked hard for this BMW. It looks like they lost out on someone who might have been a customer for life. We will be going elsewhere - and I will be sharing this disappointing experience with others.

levi langley

We just left, walked around for twenty minutes, were seen by numerous employees and not one asked if we had been or needed to be helped. I guess you have to look a certain way in order to be considered for help here. Definitely not going back, won’t recommend this place to anyone either. Update: we went back for some strange reason, even stood right outside the front door taking pictures of one of the cars parked there, still nothing. I have never seen so many people working together to not sell cars lol

Chris R

Worked with Shawn and Darius. Both were great! Knowledgeable, professional, and passionate about BMW. I highly recommend if you are in the market for a new vehicle.

Adam Rochlin

Recently purchased a used bmw at Motorwerks and worked with Mitch Splittstoesser. He was very friendly, and knowledgeable about the car. An overall pleasure to work with. Once we were ready to purchase the car, the financing department was much faster than expected. Overally a great experience.

Lars Kariniemi

Dealership guy asked that I “say a few words” about how great the place is so here I am! Purchased a new key which is plastic (odd) for the 2003 M3 for $82 (yikes!). Anyways, the key is as described & service was helpful & the building was fine & all that. Love the M3! Am a pallet jack operator & order picker at a maple grove warehouse. People need you to come & pick up stuff sometimes! No big deal. Ice cream issue

Megan Peterson

I had the pleaser of working with Anthony Borrell at this dealership and I have to say I have never been so impressed with anyone. I tend to stress about buying vehicles and the process of finding the right deal for me; Anthony made is so easy to just relax and enjoy the car buying process. The dealership was clean, accommodating, and the service was impeccable. I would recommend this dealership to anyone!

Charlotte Martin

Had an absolutely wonderful experience with Tim and Mike! This was probably the fastest car buying experience, which is a huge plus for me. They were both courteous, knowledgeable and answered all my questions. You have a lifetime customer! I would give 10 stars if I could!

Don P Gamble III

No finer dealerships than BMW. Plenty of personal to help, very low key sales approach with plenty of time to browse their extensive indoor collection of used and new cars. Large comfortable waiting area with plenty of snacks and drink options. Comfortable seating and terrific views from large two story windows.

Scott Eilertson

We just purchased a 2019 BMW X3 SAV from Leo Guzman. This is our 3rd car purchase from Motorwerks but our first new BMW in the family. After much research on new mid size SUVs we decided on the X3 and after our demo ride we know we made the right choice. As a person who loves to drive and has had many sports cars over the years the X3 was the perfect combination of utility and still getting a sports car feel in the performance and handling. Plus the cognac leather interior is one of the most beautiful I've ever seen. This was my 2nd vehicle purchase from Leo and looked him up as soon as we decided we wanted to try the new Beemer. I had a GREAT Buying experience with him the first time and the 2nd time was even better as it involved more work for him due to a trade in we had. He really takes his time with you and it really is like buying a car from one of your best friends. He is Very low pressure and goes out of his way to make sure you are extremely happy with your purchase. I highly recommend him to anyone looking to purchase a new or slightly used car from a beautiful dealership facility! And being a Roger Penske owned Dealer you know everything will be done correctly and first class. Anyone who knows Penske's reputation knows what I am talking about. D. Scott Eilertson

Kevin Reilly

Dylan was incredibly helpful in the demo of the new X3 I purchased. He made the whole process simple and easy. I went in after dinner for my first visit and I was out the door that evening driving my new vehicle. It really could not have been easier. Dylan made me feel comfortable and cared for as a new customer. Great experience!

Sasikiran Nunna

We had a great experience at BMW Motorwerks. Our client advisor was Anthony Borrell who was a great person to work with. This was our first BMW and Anthony was great in explaining us features of different models when we were in show room as well as during the test drive. We feel that we were provided great support to make the right decision. Highly recommend this place for your BMW.

sarah raymond

My 1st time buying a BMW at Motorwerks in Bloomington and Shawn Simonet was my sales person. He went above and beyond to get me into a new car. All the phone calls and emails that he answered to make me feel comfortable making this purchase and getting me the best deal ever ! I would highly recommend Shawn as a go to sales person. He had all my paperwork in order and made my visit the best. The staff was friendly and helpful too. I would say if you are looking to buy go to Shawn. I can't say enough how great my experience was.

Sadiya J

This dealership is great along with the staff. I Had the pleasure of working with Isis Rodriguez when I financed my vehicle, she was very kind, knowledgeable, and patient. The staff at this dealership makes the car buying process easier.

Sai Charan

I took my 2015 BMW 528i xDrive for service to motorwerks BMW on 09/11 and I had a very good experience. Brad Nelson was assigned as the adviser and he was very professional at work. He delineated all the things that were done on my car. He also arranged for changing my brake pads, routers and brake fluid under the BMW warranty that I had and took care of my car very well. This is my first service at Motorwerks BMW and with all the good experience that I had, I recommend going to this place.

Robert Lee

My whole family enjoys coming to this dealership. I’m on my second BMW from Motorwerks now. It’s well staffed, which is helpful. It’s a dealership, so I expect the up sell on everything. I don’t hold that against them. I’m willing to pay more to get the kind of excellent service we get at Motorwerks. Dylan was an excellent salesperson, making sure I got the most that I could from my trade and getting out my aftermarket equipment. Motorwerks has a superb shuttle service, a very attentive service Dept, and Matt the BMW genius was great too.

Sehoon Kim

The dealership provided an excellent experience. Sam helped me find a new car that I most wanted. He was very proficient and professional. Other staff members were also very friendly and quick.

Mischa Redmond

Awesome experience. The entire management team was involved in my deal from top to bottom making sure everything went smooth. Fair value for my trade and a great price on my new car.

Sami Mir

Few days ago I noticed a bulge in my BMW 540 and since I was few miles from Motorwerks I drove there, thinking it's an emergency. I got there around 5pm, I was greeted promptly and after 20 min, an advisor evaluated the situation and said it's not an emergency and since the service crew are mainly gone I should return the next day. I made an appointment and showed up right on time, after 20 min I was told by the same advisor I should wait in the lounge for nearly an hour and all should be taken care of. In an hour and 20 min I went to look for my car when the advisor came to and said that supposedly the ramp or the tire machine "was not working" so they haven't done any work on my car, and that he forgot to check on my car and it's not clear when the machine will be running. But this review is about this part: so I said things happen, I will come back tomorrow, can I get a loaner, get to work and come pick up my car after work, and he simply said no, we can't give you a loaner!!! Needless to say this definitely is not my first BMW. I just can't understand why he was so adamant on not giving me a loaner? By doing that he would have saved me from writing a review. Also I have to mention the car was not washed either. Total disappoinment. The advisor's name was Bob.

Desirae PK

Great service team! Even though I was too far away for them to actually physically help me Marcus patiently walked me through my options and gave me solid advice. Knowing I was stranded he even took the time before he left for the night to call me back to make sure I had everything I needed. That’s service! Helping someone even when you know you’ll get nothing in return. Thank you, thank you, thank you! You helped me through a very stressful and frustrating situation.

John Lonsbury

Anthony was great. He took the time to find us the right car and made sure my wife was comfortable driving it.

Ihab Younis

Great experience, Awesome service, i did the deal with the sales man Anthony Borrel, he was very helpful and did all he can to support my needs, shortly they made me happy :)

joshua mcgibbon

Great experience here. They were very accommodating and when I was in a hurry to finish so I could head out to another appointment they had everything done for me!!

Ronald Chapman

Great customer service freely like I mattered

Chad Rediske

Service was great. Andy had me checked in and set up with my loaner quickly. I can feel the difference in the way my vehicle drives which makes me relieved.

Mysterious American

Over priced. Horrible service. I’ve spent over $15,000 on fixing my car and still messed up. Absolute worst service ever and the people don’t know what a phone is. I highly suggest you stay away and wish I would’ve. I’m a business owner and will make sure to tell all my clients that drive BMW’s to stay away.

Elton Biah

Great fast service. Staff was knowledgeable and welcoming

David Bass

It was awesome and Tu was a fantastic person to work with!

JoEllen Peters

As a repeat customer of Shawn Simonet, I actually enjoy the car shopping experience. Shawn is so personable and really goes out of his way to provide the car that fits what I am looking for. He is patient and never pressures. I feel like he's a friend. I highly recommend Motorwerks BMW and Shawn in particular.

Wendy Franta

Ed Tracesi is awesome to work with! He is funny, caring and does his best to get you what you want and need. This is my 3rd BMW and I love the experience you get everytime you walk in the door! I am a happy lady! Thanks Ed and BMW...it is a red carpet experience!

Andy Nguyen

Shady company, don't trust. I bought a battery from another BMW dealership but the battery is bad so they don't want to warranty the battery and claim that the battery is damage. They smash my battery and won't warranty my battery which just bought in February.

Anthony Armstrong

Professional anx right down to business

The WestCoast Project

Tony Berg was great to work with, as was his mentee Kyle Hlavac. They were friendly, knew their stuff and the whole process was extremely efficient. I didn't have to give up my entire Saturday, which was much appreciated since it was a beautiful day! Tony followed up with me a few days later and offered to schedule some time with a BMW Genius as I told him the technology was overwhelming. A very pleasant experience overall and I love my new car!!!! Oh, and Isis in finance was great, really efficient!

Giovana

My experience with Motorwerks BMW was great. Anthony Borrell was very patient, gave me my space to take my time, let me go home when I wanted to go home and think about things (I took my time over a couple of visits). The test drive was so much fun and I really appreciate him making this experience fun by making me laugh most of the process. (I hate buying cars and going into a dealerships). Overall everyone was very welcoming and nice. Recommend this location and Anthony to anyone.

Joanna Aspenson

Friendly people, good service

S Arora

It was a pleasure working with Tim Cady on the purchase of my new BMW. This was my first experience buying from this dealership. Everything was very well orchestrated. Highly recommended.

Hengyue Liang

Nice place and nice people. They sail cars with a trustwothy quality and service. I found my ideal used car here with reasonable price, definitely recommend to consider them if you want to find your own too!

Jennifer Dobratz

Really good experience. I worked with Duayne Weir and he wasn't pushy and was personable. Enjoyed working w Finance Mgr Isis as well. Very respectable dealership!

Tanya S

We purchased our X3 M40i and the experience was wonderful! The test driving showcased all of the features that were on the vehicle. Anthony Borrell was our salesman and he did a fantastic job of making the buying experience a great experience with no stress. I would highly recommend going and visiting Anthony if you need a new vehicle

Emma Ingebretsen

I recently purchased a used X1 from Motorwerks working primarily with Tu Doan and was very happy with my experience. I had a unique situation and Tu took the time to find a car that fit all my needs. Tu was very responsive to all my questions and accommodated multiple trips to the dealership as I made my decision. Tu also made sure that I knew he was available as my primary contact for service and questions as I got used to the car. I love the car I ended up with - thank you Tu for your assistance in buying my first BMW!

Miller Medium

I worked with Mitch S. at Motorwerks BMW. He was excellent to work with, and was very knowledgeable about the product lines. All of my questions were answers, and he made himself available before and after the vehicle purchase, to ensure I was a satisfied customer. Dealership was very clean, and all aspects from vehicle search to financing and delivery were handled smoothly and efficiently. I highly recommend dealing with Mitch if you are in the market for a new or used vehicle!

Wes Ratliff

Shawn Simonet is the best in the business! Goes above and beyond ensuring not only the best deal, but also service. Shawn meets then exceeds expectations!

Margaret Andrew

I bought my car a year ago. The car buying experience was excellent (thanks Tim!) and every experience I've had with the dealership since then has been excellent as well. The service department is awesome, everyone I've talked to is really nice, and I love my car

Mohammed ahmed

Great customer service

Chris Pape

Purchased a 2015 328i in December of 2018. Found out in April that the air conditioning doesn't work. You'd think they would make sure everything work before selling a vehicle. $600 repair. I feel like I bought it from a 3rd rate used car dealer. No one has contacted me yet.

Greg Teigen

My wife and I recently purchased a certified pre-owned 328i from Motorwerks BMW. The difference in us purchasing this car from Motorwerks as opposed to Minnetonka BMW....was Leo Guzman. Leo has great attention to detail and found us a car that fit our budget. Over-all a very pleasant buying experience.

Heidi Benson

Sales did ok. I had questions. No one stood when they spoke to me. May not choose this team. I wasn't a buyer today, but could have been in the future. Not very impressed.

Yvonne Marbles-Massie

Motorwerks BMW Is a wonderful place and group of people. I would recommend this place to anybody with a BMW or otherwise. Nicholas Krane has been just a great guy to orchestrate and get things done for me. All the maintenance guys who have worked on my car has been great honest and upfront. The valet persons who have picked up and brought back my car did it with real professionalism I appreciate everyone at motorwerks BMW and thank you for being such honest and upfront people you don't find that kind of customer service now days. Thank you

Brian Oustad

Supet happy with the service team! Everything gets handled in a prompt, courteous manner. Loaner vehicles or shuttle service provided if necessary. I am always kept aligned with what is happening with my vehicles.

Jenn Urban

I was very pleased with my Motorwerks BMW experience. I was treated like the only customer in the place, and left with the exact car I wanted and at a great price. Go see Leo Guzman, you'll be glad you did!

Dave Garrison

Great expectation management, fast service at a reasonable price. It doesn't get any better than that.

Santiago Reynal O'Connor

Had great service and a great experience Every time I went there

E. Robbyns

Very nice. Tony, Kyle and Nick were exceptional. Best customer service experience

Joel Ngoyi

I went in just to get a car Ayman my salesman went above and beyond to get me the car I needed. He truly exceeded my expectations. Would highly recommend Motorwerks BMW

steve sherman

Less than genuine, lack of information up front, followed by a huge estimate for huge amounts of work. Went to an independent shop and got a completely different diagnosis. Then had the BMW fixed because the quote was completely less then BMW dealership. Went elsewhere for far less.

lacie eidness

Cant say enough about BMW Bloomington. Our service advisor Rick was amazing to work work. First class service throughout the entire building.

Shane Toutges

Came in for an oil change and to have them look into a sputtering issue last June. Original warranty and maintenance plan. They never looked into the sputtering issue, and they also didn't reset the clock so my car kept saying it needed an oil change. I live 4 hours away. Driving to the cities is a pain. Flash forward to yesterday, now under a CPO warranty and maintenance plan. Needed Blake fluid flush, and asked if they could look into the sputtering issue as they didn't last time. They said they'd comp me 1 hour of diagnostics to see if they can find why my engine sputters and shuts down. I told them to ignore the other issues as I wasn't going to pay for diagnostics that they claimed would "likely reveal nothing". They claim to have done 3 hours of diagnostics, although there are no notes or proof they did so. And they still charged me $160 bucks. This is not what I requested. Oh and also, par for the course, they didn't reset the service indicator for the brake fluid, so I had to turn around and go in again. Pure incompetence. Craig was threatening and dismissive of my concerns. I have a voicemail proving he lied to me. I will never go back and will file an official complaint with BMW USA.

Mathieu Morin

Great service from Andy! Thank you for making the process very easy.

christopher pennington

It was a great experience buying a certified pre-owned 3 series from them. They are very professional and don't try to push customers to make a decision. I highly recommend working with Earl at BMW Motorwerks. Earl is very knowledgeable, thorough, and friendly.

T Asher

Was told the recall would take three hours, four hours later they said it would be done Monday (this was Friday). They offered us a loaner.

Preston Thi

Great dealership, all around. I'm from Oklahoma and have been looking for a very particular SUV for some time. After failing to find one locally, I extended my searches beyond Oklahoma and the surrounding states. I found one Friday, but it was 768 miles away at some place named Motorwerks BMW. I thought, "what the heck, I'll give them a ring." A very nice gentleman named Ayman took my call, checked on the vehicle and said it was available. I started to ask him about the condition, options, colors, etc., yep, it's what I was looking for. I asked him about the previous owners, what he thought of the vehicle and if I could get some photos. I made sure he understood I'm coming from Oklahoma, so an accurate description and photos are very important. He took my information and quickly got me what I needed. Everything looked perfect from the photos and Ayman's descriptions. I went ahead and secured the car with a deposit. Next, I had to think logistics. Ayman was nice enough to lay out all my options. My initial thinking was to get it shipped, but that would take time and I wouldn't be able to see what I'm buying until it was delivered. The other option was to fly one-way. That night, I bought a one-way ticket to Minneapolis, MN for Saturday morning. I informed Ayman and he scheduled a pickup from the airport to the dealership. Upon my arrival to the impressive facility, I was greeted by some very nice people, including Ayman. He took me to my vehicle, I inspected it and it was exactly as described. He went over the paperwork (finance info, carfax, etc.) and I was sent to Finance to finish things up. It took another 40 minutes and I was off on my way back to Oklahoma with my new ride. Ayman and the entire dealership made me feel at home and got my paperwork processed quickly. I could have easily flown across the country, be disappointed because something wasn't like the description and had to find a way home. I like the upfront policy and honesty throughout the whole process. After this pleasant experience, I will definitely consider them on my next vehicle purchase, even though it's over 700 miles away.

Shattel I.

Motorwerks is a great dealership. I wanted a CPO 3 series and Ayman (used car client advisor) helped me find the right car within my budget. If you want a new or CPO BMW please go see Ayman as he will take care of you within your needs. I spoke to him before my arrival to the dealership and he got an idea of what I was looking for. Soon as I arrived he had the car and keys ready for me to test drive. Excellent customer service. Also, the dealership's service center is great. They will take care of the smallest things for you which are under warranty. Great service overall. Highly recommend.

Alex Ginsberg

Shawn Simonet in Used Car sales is fantastic. Helped me find a great deal on a Certified Pre-Owned 328i X-Drive. Zero pressure, there by text, phone, or email to answer any and all questions I had throughout the process.

rabih mansour

Perfect services I ever see

Nicole Crosbie

After the treatment and lack of communication I received from this dealership I will never own another BMW solely because I don't ever want to deal with their service department again. My experience with them was a 3 week long horrible event that I never want to repeat.

Andrew Levine

I'm looking to buy my first new/used vehicle. I was interested in a slightly used X1 they had available on their website. I went there hoping to look at it and get more information, but after 35 minutes of looking around not a single person asked if I needed help. I guess a 23 year old wearing jeans and a sweatshirt doesn't look like a person who's going to buy a BMW, so they don't bother in helping or at least asking.

Justin Walde

Great buying experience! Our salesman Tu Doan, was very responsive and made every effort to ensure any and all questions were answered promptly. Our vehicle was delivered in a timely manner, and we left feeling like we got a good deal on our new BMW. The trade-in process was quick and painless. Satisfied customer!

Zak Wallace

I purchased a 2016 328i about a month ago now, from Leo. I came into the dealership about 90 minutes before they closed that day and Leo was able to stay quite a bit late to ensure that everything finished smoothly. Being that this was the first BMW I purchased, Leo had to show me a few differences from my Camry to this car. Everything about the dealership was excellent, and I will gladly by my next BMW from here, hopefully Leo as well. The 328i has been a dream to drive, but I often find myself going above the speed limit...let's hope they don't catch me!

Erin Sullivan

I absolutely love my new BMW X5! Duayne Weir is wonderful to work with and made sure I was completely comfortable (lunch included and special gifts when I picked up my vehicle) while we worked with finance and sealed the deal. Motorwerks BMW has 5 Star service! Thank you Duayne Weir!

Mr G

"Motorwerks BMW is a five star, top notch dealership that works hard to keep my business; and succeeds". I wrote that about a year ago and Motorwerks (the whole dealership) has continued to meet and exceed my expectations! Tim Cady is the New Vehicle Client Advisor that made things happen for me this time and I could not be happier with my new car. The whole sales team is a pleasure to work with because they are professional and courteous. Also, I went back because the service department is top notch and attentive to my vehicle needs. They are quick to give me options and respect my decisions (Hint: Ask for Andy Kelm when bringing your car in for service). I STRONGLY RECOMMEND THIS DEALERSHIP WITH NO RESERVATIONS.

Miranda Wynkoop

My experience at Motorwerks BMW was great! I worked with Shawn Simonet and he was very helpful and not pushy in any way. There were so many details that made my car purchase enjoyable. I will definitely be steering my friends and family in Shawn's direction!

Hank Nouwen

Spencer and the gang did a wonderful job repairing my 2012 C300. Went above and beyond and once again delivered a superior experience, good job and thanks to all.

charlotte parsons

Super awesome experience, fast oil change and free car wash!

prakas h

We had a very good experience here... actually I was not in plan of buying a vehicle & I just accompanied my friend who was planning to take a vehicle on lease. I casually started looking if I can own a BWM if it's within my budget.. & Avery Sweeney helped me very well with different options & he is very friendly in explaining the financial details & also the pros & cons in all the aspect. Overall, they are very professional & more customer focused... I recommend to visit this place if you are in plan to purchase a vehicle & you will definitely end up owning an BWM by the way they treat you & more importantly you will find a right vehicle within your budget for sure with the verity of collections they have in their inventory.

Mike Hultgren

Leo did a great job assisting us and explaining the features of our BMW 328i! I would enthusiastically recommend Leo to anyone looking to buy a car!

Tom Wilson

Just talked with Andy in Service Dept. about oil change for my 528i. Fantastic customer service! Very knowledgeable and took his time explaining how I can get more info on my iDrive display. I’m going to motorwerks for upcoming service.

Jacob Riggs

Our salesman Anthony did an outstanding job helping us out. He took the time to answer every question I had and really worked hard to insure me and my family had a great experience. I would recommend anyone to stop by and talk with this guy. Anthony hats off to you and thanks for all the help!

Jenny Koops

I found a used Subaru on the Motorwerks website and went into test drive and had nothing but a wonderful experience from my test drive to signing the papers on the car. Shawn was enjoyable to work with and could tell me all about the car. His colleague Ty also went on the test drive with us and was knowledgeable about subarus as he had owned one in the past and was able to tell me even more about the car as we drove. Motorwerks had even put brand new tires on the car which is a huge plus in a Minnesota winder! Overall I had a wonderful experience. I have only had my car for a week but they did not pressure me on the spot, were willing to negotiate, and had the car detailed beautifully for me before I left the dealership. Isis in the financial department assisted me with getting a loan and did her best to find me the best interest rate available and explained everything I needed to know. While I am not in the market for a BMW right now if I ever am in the future or need another used car I will definitely look at Motorwerks. I also purchased an extended warranty so I will update this review if I receive services on my car in the future at Motorwerks.

Bill

AVOID SERVICE Got a CPO/PPI inspection done here and the technician and shop foreman both said the car was in great shape. I was hearing a knocking sound during my testdrive, so I brought it back and had them listen to it and the shop foreman said "everything sounds normal, this noise is normal for a n55 engines". Fast-forward, I buy the car and bring it home (Michigan), my dealership does an oil change and only to find the oil full of metal shavings and their tech hear the rod knock on the 2015 435i with only 40k mileage. I contact Motorwerks only to be told the PPI inspection does not include checks like this (okay, so Im buying PPI for what, for you guys to glance over the car and say its good? NO, to make sure the car does not have major issue like bearing knock, which can be easily heard or diagnosed by pulling the oil filter out). The manager was rude and offered NO assistance or refund even-though their tech's were at fault for not diagnosing the sound even-though I HAD POINTED OUT THE NOISE before PPI. I would avoid this dealership for service and/or for buying CPO cars that have been checked by their incapable techs. Service department is clearly incapable of inspecting cars and or honor good service to their customers.

Terry French

Needed parts for a weekend car project, (2001 740i), very helpful in obtaining the necessary parts, ordered what was needed and will call when they come in. Parts person was polite, courteous, helpful and knowledgeable. Highly recommend for parts and service!

suban chakraborty

I'm not someone who writes a lot of reviews. I recently bought a new X3 from Motorwerks BMW and the experience was incredible.The sales agent who assisted me was a Sam Ghahremani. Sam did everything he could to assist in the purchase of the vehicle to make sure all expectations were met. . He was extremely knowledgeable when it comes to helping me pick up a vehicle that suits my lifestyle needs. He was friendly and patient in the whole process. If you are shopping in the Minneapolis area, then I would strongly recommend you check him out. Thanks Sam and all the folks at Motorwerks BMW!!!

Michael Guetschoff

I had a experience once back in 2009 ish, my experience changed when I revisited their survace department..Vinny Sprino "A trusted Mechanic and engineer" if u may provided a world class experience and services for a family member . So hats off to you guys

Kenneth

I recently purchased a BMW M3 from Motorwerks BMW. The salesperson that assisted was David Fuhs. David was extremely helpful throughout the process especially since I was out of state. He provided me with all the necessary details (pictures/videos and car history)I needed to proceed with the purchase and i never felt pressured. I ended up flying into town and David offered to pick me up at the airport. Can't thank David for making this out of state transaction seamless.

Russell Pointer

Great place. If you need a salesperson, please see Shawn. If you need service see Nic!

Amit Patel

Bought a 2018 M5 from Dylan Fernandes - an incredible resource at all steps throughout the process. Worked with Spencer in service to address a few additional needs and he was also awesome, would highly recommend this dealership!

Jessica R

I just purchased a car and Tim was so great and patient to show me the car and then took the time to respond my questions and to make sure that I was choosing the car I wanted. After that, Stephen was also amazing with the financing process. Great people working at Motorwerks BMW!

M. Emrany

I would recommend Sam in CPO sales for getting a high quality buying experience without any pressure sales. He understood my taste and budget very well, was honest about what cars fit in my budget, answered all of my questions, gave me undivided attention even though I didn't buy on my first visit. My experience with finance was quick and smooth. I would highly recommend this place.

Kristine Woerheide

Very helpful and friendly staff - although I cannot leave a good review because the overall experience was so bad. Overpriced, trying to upsale instead of FIX the problem, unable to even let me pay my bill with a visa on the phone, unable to help negotiate after hours pickup. Sounds like company policy is based on creating large bills and avoiding any liability vs actually serving the needs of paying customers.

Yasser Abukhait

Hi, I got 2015 sonata. Overall under expectations Car is smelling. No floor mates Finance guy charged me 120 with no reason.

Travis Waldrep

The team I worked with at this location handled my requests without hesitation and worked hard to make sure that we were treated right. They are clearly dedicated to taking care of their customers. The work center was clean, orderly, and professional. I was issued a loaner vehicle without any hassle. My vehicle was sent in for a recall repair and the technicians went out of their way to notify me of an additional job that needed to be completed. Very thankful.

Jake V

Staff is always friendly. My friend had a lease here and I was along for several visits, always a pleasant trip, and nice people working there.

Bruce McCarthy

I had peeling of the clear coat on my X1. Service staff person (I think his name was Rick) had me bring car back so a BMW rep could look at it and said they will call me. They didn't so I called them a month later and let a message with them. Never heard from them again. I took the car to a body shop and they fixed it. The peeling clear coat problem I leaned is a known problem. I wish BMW would address this and I wish Motorwerks would have helped me get some resolution to this problem.

Rolland Stromsness

I purchased a great pre owned vehicle. Sonja was amazing!! I had test driven 8 other cars between 4 other dealerships before arriving at Motorwerks. Motorwerks is by and far a superior experience to any I have had buying a car. Even as I waited for the finance guy I soon realized even this was going to be different. Trung the gentleman that was able to beat my banks rates soon demonstrated yet again an experience that was light years ahead from any dealership I have been. The respect, kindness, and humor was appreciated greatly. Thank You Sonja and Trung for a great experience!!

Laura Brovold

Great Dealership - great customer service.

Sheila Mattson

What a great place to buy a car! I have never felt more comfortable. Anthony and Isis were wonderful to work with. Thanks again!!!!!!

Perry Aadland

I recently purchase a very cool preowned BMW i3 at Motorwerks. Our salesman, Leo Guzman, was very helpful answering all of our questions and making the entire process of purchasing a car very smooth and enjoyable. Thanks Leo. Perry from Lindstrom

Daniel Opare-Addo

Fast appointments very friendly service. Adviser Rick does very wonderful job.

Garrett Bartz

I’ve had a few less than optimal service experiences at this dealer, today prompted me to review. Booked an online oil change, as my service indicator came on along with my DEF fluid reserve light. $79 on the online scheduler, see no verbiage about diesel oil changes, and the scheduler shows my vehicle along with VIN, figure the $79 is probably good for my truck. At most, maybe there will be a $20 up charge for DEF fluid etc. Show up, and am told that ‘diesel service is $190 plus one to two bottles of DEF fluid’ promptly left. Oil for this vehicle is not 150% more expensive, and the dealership has in the past routinely topped off DEF at regular services at no charge. Should have known better, I’ll be returning to BMW Minnetonka even though it is out of the way.

Matt Garlough

Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!

Beulah Lhotka

Exceptional experience! Purchasing a new vehicle is an investment but it should also be a stressless, enjoyable experience. Leo Gutzman ensured this for me! He took the time to know me and then provided guidance to ensure I got the perfect vehicle for me, down to the smallest details. No other salesperson will ever match his personable care.

Michael Taylor

I bought a used car for under 10k. They treated me like I was buying the I8 off the showroom floor for 182k. Will be back for my next car purchase! Ayman in sales and Isis in finance were great to work with and made it easy to purchase a vehicle.

Tom Pack

I finalized an X3 lease this week with Anthony at Motorwerks. He was enthusiastic during a test drive about a month ago, and he spent a lot of time working with us and on price and other terms before we came back in to sign the paperwork. I never felt pressure. Furthermore, Anthony was honest and told us they couldn't give me what my trade-in was worth, and encouraged me to go get the best deal elsewhere (in our case, CarMax) -- I appreciated the upfront nature of that conversation. In all, we had a great experience with Anthony and Motorwerks and will definitely work with them in the future.

Lana Olson

Tu Doan was our saleman. He was friendly and had a great personality. He communicated with me very well. Thank you for making this experience wonderful.

Dominic Belfiori

Leased a new 320I, and noticed some issues with the alignment after the second day. Called the guy who leased it to me & expressed my concern. He set me up with a service appointment. I ended up trying to call him back later that day to see if instead of getting it serviced, if he'd be interested in me upgrading to a nicer car. He didn't answer. I ended up calling back a few times over the next few days, but no answer. So I figured maybe he was on vacation, so i called the dealership and they confirmed he was working. So I get the hint, he made his sale, & doesn't want to deal with me. I get it, no problem. Now i'm a few weeks into my lease and my backup camera doesn't work, and my car grinds whenever i turn left. Get it serviced again, and am told they fixed the camera, and that the grinding noise is completely normal (they claim it's rust)... Camera still doesn't work, and car still grinds when i turn left. I got a 2nd opinion at the Minnetonka dealership, and right off the bat they said that noise is not normal. If you guys want a bmw, drive a few extra minutes to Minnetonka.

Kathi Carver

What an excellent buying experience! Tony was helpful, knowledable and very customer focused. I ended up with the perfect certified pre-owned vehicle, and feel that I paid a fair price. I would highly recommend Motorwerks to others, and specifically Tony Wagner as a salesperson.

Zachary Zaremba

Friendly atmosphere, efficient car buying process. Really appreciated being able to get in and get out fairly quickly.

Ryan Warmbier

I had a great experience buying a used vehicle at Motorwerks. Tu Doan was excellent from beginning to end. He reached out to me immediately upon my online contact submission. He followed up with an email and sent me a video of the vehicle I was interested in. He was ready with the vehicle for a test drive as soon as I arrived. At purchase time, I was presented with warranty options, but didn't get the typical unwanted pressure to buy them that I have had at other dealerships. Overall, I am very pleased with my experience at Motorwerks, and especially with Tu. He was fantastic!

Grant Nelson

The staff here is top notch.

Kevin Koski

Zero stars is most appropriate based on the unethical used car sales practices. My college student daughter and I purchased a used vehicle "as-is" and fully understood that future unknown repairs would be ours to cover. We did not understand that we received a vehicle with known but undisclosed defects. A couple of days after purchase my daughter found in the glove box the dealer copy of an inspection report indicating that the vehicle had an oil leak from the head gasket. When we followed-up with the dealership, they produced a "wholesale to public/sold for parts only" document that I allegedly signed which disclosed the defects. This document was not in the documents that we received when we left the dealership, as it was magically produced by email 2 days after we followed-up. It is not even within reason that I would signed such a document since the intent of my college student daughter to use the vehicle personally was clearly known by the salesperson. The vehicle was not marketed or priced as a "wholesale to public/sold for parts only" transactions. I, my daughter, and her mom are all certain that we did not ever see such a document and that the defects were not ever made known to us as part of the sales process. They had no answer for why this vehicle would be appropriate to sell to a college student seeking a vehicle for personal use. The unethical practices continued through the finance department as we were also sold very hard on an extended warranty package "that covered the most components of any in the industry". Of course, the coverage would have been denied for the defects known to the dealership as stated on the "wholesale to public/sold for parts only" document which the dealership had and would have provided to the warranty provider. Seems to me that the warranty company would be pleased to sell coverage where they know they would not need to pay out for issues related to a head gasket/engine. We would have been quite surprised if we had purchased the coverage and then attempted to place a claim for a head gasket/engine repair. I would not have ever believed that this type of dealership would be in this end of the used car business. Buyer beware because they will stand fully behind their "documentation" and will not stand behind the vehicles they sell.

Mike Mentone

Of the 2 BMW dealerships in town the Motorwerks Bloomington staff is extremely friendly and professional. Their service department is top notch and they are great at taking care of my car.

Tyler Mulholland

I walked in the door and with in a minute Duayne Weir greated me. He asked what he could do to help. I told him i had seen a 3 series on the website and would like to see it. I was taken to the car quickly and after a test drive I explained what I wanted with the lease i was in. They easily got the numbers together. It was a very good experience all the way through to the end. I would highly recommend go to Motorwerks to anyone looking for a BMW.

Business Hours of Motorwerks BMW in Minnesota

SUNDAY
CLOSED
MONDAY
8AM–8PM
TUESDAY
8AM–8PM
WEDNESDAY
8AM–8PM
THURSDAY
8AM–8PM
FRIDAY
8AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Motorwerks BMW en Minnesota
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