Reviews of Luther Bloomington Hyundai (Rent Cars)

ochako Boss

4 star for Great service.

Kelly Aamodt

The technicians were very helpful! I just had warranty work done but it was done quickly and they did an awesome job. They kept me up to date on the status. Love the text service and the phone calls!

Tami Graziano

Was in an accident at the beginning of this winter and had just moved to the area Nate Drovnik immediately stepped in to work with me to find a vehicle that would suite me and my lifestyle Have never leased a car before - he took most of his day to walk me through the process and make sure I understood every aspect What a wonderful place !! Thank you

Jill Reichow

Friendly staff and prompt service

Ryan Remke

Service was fantastic and they took care of my concerns well.

Victor Mourao

They kept us in the loop the entire time, and made sure that all work was done to a high standard of satisfaction.

A

Overpriced services! $297 to replace the front brakes!

elliot klebenow

Nate and the rest of the team were fantastic and very welcoming in helping me make my first new car purchase!

Judy Witzel

Had a wonderful experience at this dealership. I worked with Tony N. He was fantastic to work with. He went over all the features of my new car and made sure I was comfortable with everything before I left! Great salesman and great customer service. Chad in finance was fantastic as well. Highly recommend!!

Dave Wagner

My SantaFe was in for a software upgrade due to a recall. The upgrade took less than an hour and my car was washed and ready for me when I got back after enjoying happy hour at a local eatery. I was glad I didn't have to bother the Sales dept to get my keys, or return the next morning. The car appears to be driving better.

Danielle Kudrna

Great Experience buying a vehicle from Luther Hyundai in Bloomington. Everyone was very friendly and helpful. We were greeted at the door with a warm welcome and an offer of water or coffee and immediately taken to our sales person for help. Kassia was amazing with financing as well. They all went above and beyond what I expected. We saw the perfect car on line and our sales person was willing to help us even after hours with questions that I had. Would definitely recommend them.

Thaddeus Jockheck

I worked with Carrie McWilliams at the Bloomington and my wife and I felt heard when talking about new SUV purchases. They definitely give you the tools to help you buy a car, I didn't feel pressured to buy and they didn't try to sell me on a specific brand.

Motasem kadadah

The head store manager, 1 out of 2 to be precise was very rude and disrespectful when I asked a fellow sales person for a test drive of a car on the floor because they were closing in 40 minutes. They treated me unfairly and for that reason and that reason only I’ll never buy a hundai in my life

Ali Virani

Bought a car in June 2017, wasn’t a great experience specially with Alex (GM). Visited this dealership again a few days ago to test drive newer vehicle, didn’t feel like working with this dealership again - stepped out right away. Not a customer friendly GM

Burgess Harrison

Great car purchase experience. No pressure. Helpful and informative data that facilitated a smooth purchase and delivery of the vehicle. Often it is those small tips and tricks that have the most meaning. Tracy was extremely helpful, supportive, understanding and knowledgable. If he didn't know something he found the answers. We ended up with 2 vehicles from Tracy. I guess we liked his approach and style. :-) Thank you.

J Klein

Excellent, Brandon Z. was one of the reasons we purchased from Luther. Seek out Brandon for a friendly stress free purchase experience.

Mike Dennis

Great experience. Paul was kind and patient. We knew exactly what we wanted and he helped us get it. Would definitely go back and recommend to friends and family.

keloth venkateshwerlu

Worst experience I ever had. Visited Hyundai Dealership, Bloomington in last month. Test driven Hyundai Sonata for $ 50 FREE GIFT CARD PROMOTION, never received and made a complaint to Store Manager, still no response. SUCH A BAD MANAGEMENT. Don't recommend Luther Bloomington Hyundai. Not even worth of SINGLE STAR. RIP!

Colleen Richardson

Josh Thomes, Brian and Kassia at Bloomington Hyundai were great to work with. Purchasing a new vehicle was a quick, easy process. Josh did everything to find us the right car for the right money.

Mihail Udrescu

I had an engine check 3 times and they decided to change the engine. It took them literally 2 days out of 10 that they predicted. Happy with the service so far!

Kathy Barndt

My experience with the service department was excellent! A thank you to Austin McCutcheon. I found Austin to be knowledgeable, courteous and someone who would go the extra mile to make sure customers needs are met. Thank you, Austin!

Jan Beckerman

Very professional. All aspects of service well done and in a timely manner. Thanks

Orlandus Lester

Nate is a real professional who allows you to make the choice then goes the extra mile to make sure you're satisfied with the purchase. Also if you have any issues, he is there to make sure it is resolved. You have one of the best you will find. I look forward to my next purchase and having Nate assist me.

Jenni Larin

Very nice place!

Trish Greene

The service area was BUSY! But the adviser got me checked in quickly, and the service team got me out in less time than anticipated -- about 45 minutes faster. To top it off, they were able to repair rather than replace the tire, so they saved me a lot of money too. Great team, great experience.

Jamey Rude

I really appreciated the kindness of Brandon Zimmerman. He made the experience a good one. I highly recommend your dealership!

HYUN AE KIM

Great service! David Boogren has been helping me since I moved to MN in 2018. He is trustworthy and royal to customers.

Daniel Picard

Nice dealership experience. Low-pressure sales techniques.... Meaning - no haggling! The prices are decent overall compared to other dealerships in the area. Would recommend if you are in the market for a Hyundai vehicle or a used vehicle on their lot.

Chad Wentzel

Will certainly be using them again if I need another vehicle in the future

Joe Erickson

Carrie was great to work with. She was extremely friendly and knowledgeable about the car and cars in general. She makes you feel very comfortable about the buying process and would highly recommend her for anyone looking to get a new car.

Matt Ansaripour

I was lied to when I bought my car here. I paid for a 4 year warranty and was told that it would cover oil changes and regular maintenance. I have to go back a second time in order to sign paper work to get my money back for the warranty otherwise I would've been late for work. Did they offer me anything for the hassle? NOPE!! They did everything they could to convince me to keep the warranty. What a joke

Sandy MacNally

I am always met with excellent customer service at Luther Hyundai.

mike shelton

Fast friendly quality service!

David Johnson

I've been a Luther customer for a few years having my old chevy serviced at the Brooklyn Park location. Since we now live in South Bloomington, when it came time for a new car I looked at Toyotas, Subarus, Mazdas, Chevys, and Hyundais but at dealers closer to home. Finally decided on Hyundai Elantra GT. Service at Luther Hyundai has always been excellent and that went into the decision. Great personnel to help me through the process. Neat little car. I love it. Special hats off to Adrian Benitez for all his guidance and support.

Mackenzie Heck

I had a great first car buying experience at the Bloomington Hyundai. Josh helped answer all my questions. I was able to get what I wanted out of my trade and was able to take home the car the same day. I would definitely buy from the Bloomington Hyundai again.

Brian Schmoll

Great! Tracy informed me of all of the options, took a test drive and compared pricing between all models. I would work with Tracy again.

Max Boller

Romelo and Alex worked very hard to get me approved and into my new Sonata! They whole experience was great!

Richard Hansen

Brought my Hyundai Elantra in for suspension not feeling right. Advisor said tech advised him that everything looked okay. Still hear that noise but will wait and see if gets worse. Dealership squeezed me in on a Saturday to check vehicle. Good dealership

Art

My car wouldn't start and needed to be towed in. Austin knew the situation, helped me get a loaner and texted me as progress was made. I knew what was going on and when my car would be ready. When I cam ti pick the car up Louie, the person who worked on it, told me what happened and instructed me about what I should look for in the future. Everything worked smoothly. I appreciate the information. So far the car starts up every time.

yayatoyou cucu

Good service nice cars

Tom Le

Romelo was very helpful. He brought several vehicles for us to test drive before deciding which to go with.

Rebecca Johnson

Quality not-pushy service.

Tom Thiel

I found the staff at Luther Bloomington Hyundai to be very accommodating and easy to work with. We walked in looking to test drive a couple of SUVs and buy out our lease. Even without an appointment we were able to accomplish both in a reasonable amount of time. We have leased two cars from them now and will probably be return customers.

Alex Kremenetsky

I would give them more than five stars if I can. Not only they made all necessary repairs and washed my car much better than average carwash at the gas station, but they provide me free rides both to and from home which is 11 miles away from the dealership.

Dennis Kirchoff

Outstanding service and wonderful people ❣️

Edmond Ngeh

Always have good experiences at this location. The staff are great and enjoy being updated on the work being done on my car. It would be nice if they still offered hot chocolate (besides coffee and tea) and maybe donuts like a few other locations. Regular customer.

Luke Master

Always professional and courteous. Finished the job in the time estimated.

Pastor Brad

Just purchased a vehicle for the first time from Luther Hyundai and Nate and Kassia were tremendous! The both worked hard to assure that the process went smoothly. The quality of service was exceptional. Two thumbs up and I would highly recommend Luther to my friends!

Mohammad Iqbal

I scheduled a service appointment for an oil change for my Sonata Sport. My Service Advisor was Austin who checked me in immediately. I was very pleased with Austin's customer service. He exceeded my expectations. I am so glad that Hyundai has such excellent staff.

Sadegh Behdad

I am very happy with the service I receive here. They communicate really well and everything is very transparent. I have worked with Jamie a couple of times and received excellent service! Thank you guys.

Lynn Longfield

Comfortable, customer accommodating waiting room and I left with my vehicle cleaner than when I showed up which was unexpected. The staff is very friendly but not overly, if you know what I mean (like not fakey friendly).

John Smith

Tracy was a great guy to work with. They include a standard 5 day return policy plus a small warranty, which is nice. Everyone was friendly and they have a good used and new car selection. Found a great used car for a very fair price. These guys were all very professional and not pushy at all. I would definitely do business with Luther Bloomington Hyundai again, but, knock on wood, I probably won't have to buy another car for a while. They even topped the car up with gas before sending my wife on her way. Thanks Tracy and crew!!

Nate Stanley

Hector was great to work with. He helped me get the price that worked with my budget and made the experience fun. I really felt he was on my team during the buying process and I got a car for my wife that she really loves. The financing took a little longer than normal, but Hector small chatted with me and helped me kill time. He even pulled the car inside for me and helped me wipe down the rain off of it so I could check for scratches and chips (I'm pretty damn picky!) Thank you Hector and the rest of the team at Luther Bloomington Hyundai

Peter Russell

Leasing my new vehicle her was the best experience ever!

Don Pawelski

Great customer service and took care everything they said they would. Completed the work in a timely manner.

Julia Messenger

After visiting multiple Hyundai dealerships in the metro, I was delighted to find my way to Luther in Bloomington. Everyone was considerate, kind, knowledgeable, and helpful.

Kong V

WARNING: Long detailed review! Update 5/24/2019: Incorrectly posted to the Burnsville Hyundai dealer. Was brought to my attention and is now posted to the correct Bloomington Hyundai dealer. Today, 1/25/2019, I searched for a 2019 Hyundai Veloster N online and saw that Luther Burnsville Hyundai had one. I called and got a hold of a sales rep by the name of A.K. I went to look at it and test drove it with the sales rep A.K. I had a 2013 Audi S5 trade-in which they offered me $18,500 for. Since I still owe more than what was offered, the trade-in would tack on another $5000 to the final price, which I was OK with. When we started the paperwork, they listed the car as $30,983 to which I pointed out the price discrepancy between their website ad of the car, which offered a Luther discount of $1098 that brought down the price down to $29,885. The finance guy, Chad, figured out the $30,983 price included a clear bra and window tint installation fee. He said that he couldn't list the car for sale on the receipt as the advertised price of $29,885 and that it needed to be listed as $30,983. But not to worry, he would essentially give me a discount of $1098 which will bring the price back down to the advertised price on their website. This was fine with me, as long as the final out-the-door price did not increase which at this point was about $36,5xx. I asked for them to remove the installed Pulse technology system ($299 for a special hardware installed by the 3rd brake light to pulse the brake light when you step on the brake pedal, which I find useless as I can pulse it myself for free by manual pedal modulation) but they said that they can uninstall it in other cars but not on the Veloster N because it was different. How is it that an aftermarket part can be installed but not able to be removed? I went along with the B.S. and didn't make a big deal of it. The sales rep A.K. came back a few times for clarifications for my loan application. Another gentlemen came and introduced himself (forgot the name) and said that the price online was a mistake, but I would still get the car for the $37K that we agreed on. Wait, what?! I clearly remembered A.K. and I discussing the $36,5xx final price. This is when the finance guy came back and said that he could not give me the discount he mentioned before, but I was still given about $500 off instead of the whole $1098. This increased the original amount of $36,5xx to $37,xxx. They played it like it was no big deal. I did not purchase the vehicle and left. I'm now home writing this review, and the 2019 Hyundai Veloster N is now no longer listed on their website. That's OK though, because they forgot to pull their autotrader ad, which is still going for the same advertised price they had on their site displaying both the MSRP of $30,983 and the discounted price of $29,885 (link below). Is it normal for dealers not to honor their own prices? Is it a communications issue? Or is this the classic case of bait and switch? I've always tried avoiding dealers because of scenarios like this one, but this car was a special one and I really wanted it. Unfortunately my opinions of dealers are still valid. I will be avoiding Luther Burnsville Hyundai going forward, and maybe even the Hyundai brand. 5 stars for the test drive, minus 3 for the sales antics and having to convince the manager to let me test drive. Notes: A.K.'s manager initially wouldn't let me test drive the car, stating that the summer tires aren't good for winter driving. I had to convince him to let me drive it. I get that these are rare cars for now, but how do you expect to sell it without the buyer test driving it? Edit: In hindsight, I now believe all the interactions and the misquotes I received, especially from the guy randomly introducing himself to me so that he can shock me with a price increase to ease my transition to it is intentional.

Karry Anna

Best car buying experience. It was very busy yet I felt like I was the only one in the place. They gave me very detailed information and were helpful for all concerns about the financial services and products offered. Would recommend this dealership to everyone.

Christopher Evasco

Paul and everyone at Luther Hyundai did a great job. They were responsive and updated us on when the car we wanted would arrive. The buying process was simple and fast. Probably the best car buying experience I have had to date.

Elizabeth Pike

We came in for a specific midsize vehicle and were offering 30% down; they allegedly could not obtain a loan for us for this car, but somehow could obtain a loan for a compact that was twice the price, or others that were even more. We would have gladly considered a midsize for a bit more, but at the end of the day it seemed like they didn’t hear what we were looking for in a car and what we said would work financially for our family. They were very kind and welcoming, but did not accommodate us well or listen/ try to meet our needs.

Scott Strouts

My appointment was easily scheduled online. Jamie greeted me on time and promptly had all work completed within the promised time frame. He made sure I was aware of the work completed and was satisfied. I couldn't be more pleased with my service visit. Always a pleasure when I visit Bloomington Hyundai. Thank you!

Mike Sherman

Kassia and Alex made our experience easy, we will be back when time to replace next vehicle. This was first Hyundai purchase. Thank you both

Mark Kauffmann

Great staff to work with! Would shop here again.

Dallas Hodgkins

Had a wonderful experience when I purchased my new Santa Fe sport last week. Tracy D was such a pleasure to work with. Didn't feel pressured in anyway shape or form like you do at some dealerships. We have purchased several Hyundai's over the years and will continue too. Love the warranty and the service you get when you do into one of their dealerships.

Norm Hauer

quickly serviced, fixed right, car washed and cleaned beautifully

Jacki Broze

I was set to purchase a car from Morrie's Hyundai, but things didn't work out. I called Luther and spoke to Romelo. He had the car I wanted and we were able to get all the paper work done in the time I had available. I traded in a 2013 Hyundai and there was a big learning curve in all the features of my 2019 Kona. I love the car, but wanted to learn more about the features before driving the car home.

james nichols

This was my first experience with LBH and I was completely satisfied with the whole experience. Making an appointment, checking-in, the shuttle service, the work done, and my car having been cleaned inside and out afterward.

Laura Jensen

I had a great experience bringing in my vehicle for safety recall. It was convenient and organized the moment I got there. The waiting are was clean & accommodate for me to do some work while I waited. I was told would take 2 hours I was pleasantly pleased when it only took 1. I wasn’t pressured to spend any additional money on unnecessary things. I will definitely bring my vehicle back here.

Ryan Sachs

Nate and Brandon were very knowledgeable and very easy to talk to I would definitely go back and deal with them again for another car

Betty Albitz

communication was good. Friendly. On time and thorough

Phil DeJarlais

Great experience! I bought the 2019 Hyundai Ioniq hybrid as a replacement for my aging 2001 Corolla. Andy was very helpful and knowledgeable in answering my questions, and the entire process was very straightforward. I felt like I was respected and treated well throughout the process, and was very impressed with the level of customer service.

Jen Eich

Wasn't impressed with our salesperson. He never invited us to sit down, so we could chat. A coworker interrupted us to ask him a lengthy question about his phone & he accepted the interruption without apologizing to us. Thankfully what we wanted wasn't available, so we left.

Andre Cherkasov

Great customer service. I have interlock in my car and staff is super understanding, would allow me to pull up my self to get oil changed.

Eric Edwards

Very helpful staff. Never try to push services I don't need on me which is a very refreshing take on a car shop. Couldn't recommend more!

Linda Silverman

The sales consultant , Kassia, was very quick to identify what we were looking for and recommend a particular car. She was not pushy and spent time with us to work out a price that fit our budget. She was very professional. I was surprised how quickly all the paperwork came together to have everything signed before we left the dealership. I am very happy with my car.

George Tirebiter

Excellent service and follow-up

Rafal Obniski

drove 4 hours to pick up the car, I was paying cash so made sure they weren’t gonna run my credit because I was in the process of refinancing my home, they said they would not! When I arrived I looked at the car and accepted the pre negotiated price. Romelo gave me some things to fill out at which time I saw a area for my social security number . So I asked him once again if he would be running my credit and he said no it’s to verify my name and ID since I’m paying cash for the car! after that I met with the other closing associate, for the 3rd time I asked if he ran my credit and he said no it’s just verifying my name again and added that he only checked mine and not my wife’s. on the way home both my wife and I got notifications for hard inquiries on our credit!

Pam Meier

Great service and staff at Bloomington Hyundai!

Benjamin Peterson

Carrie is the absolute best to work with!! She made the buying experience not only easy but actually fun. She seemed to genuinely care if I was pleased with my purchase. I would recommend Carrie to anyone looking to buy a car.

Alaina Laine

Extremely helpful, friendly staff. Patient with our extended shopping and purchasing process. Everyone was welcoming and informative- not pushy to make a sale. Highly recommend!

Joe Weidt

Great service with a fair price on my new vehicle. Highly reccomended.

Alex Davis

Adrian is the one of the best sales guy, very personable! Other guys are very good as well. Good experience.

Nate Zell

Always friendly service people and quality job.

Luke Bibby

Sales person Chris was very nice and helpful. The sales manager did sell us a miles plus protection plan they said was "bumper to bumper ...except the bumpers". They were untruthful about that because the service plan really only covered very little, so I cannot recommend somewhere that is dishonest in that way.

Kanduri Vamsi

Good place to buy.. need to give good promotions

Vince Rizzo

Went in to purchase a used vehicle and trade in a fully paid off Infiniti with all the bells and whistles. I explained I wanted something larger and while they did not have anything that would match my needs they would look around. The sales agent was super nice and very approachable but was showing me vehicles that I would not drive for the life of me such as a Chevy Captiva. I think he was trying to make a sale rather then find me what I was looking for.

Jason Antes

The sales and accounting staff were friendly, knowledgeable, and helpful with choosing and purchasing a new vehicle with/for my parents. They knew how to deal with a Trust and assured my parents of their purchase while waiting on the funds to be released which took about a week. I had purchased my own new vehicle from this dealership 2 years prior and am happy to report that their service to the customer is still as good as then. I will definitely look to this dealership first and recommend them to friends and family in the future.

Jerry

Was checked in right away, told it would take about an hour and was notified by text that it was done in less than an hour. The car was washed and looked fabulous.

L.Rosie Grier

Fast and always friendly service. Love the free coffee and snacks too.

Donna Magin

Love everything about my new 2019 Hyundai Santa Fe 2.0T. Tracy has helped us purchase several Hyundai's over the years. Tracy is an outstanding salesman in all areas.Tracy D. is great to work with and we love working with him.

Trevor Schiltz

Paul was very helpful and thorough in finding me a great lease on a 2018 Hyundai Sonata

Brittany Hackshaw

Always a great experience at this dealership. Customer service is excellent!

Rey & Nancy Eduvas

This was our first time visiting a Hyundai dealership. Even though the Palisade was introduced to the market a few weeks ago, Luis Duran was very knowledgeable about the vehicle and we decided to make a purchase on the Palisade. We really appreciated Luis walking us through the various tech features of the vehicle and setting us up in BluLink. Great experience and great service!! Thank you!

Ashley Lundin

Tracy was extremely helpful and knowledgeable, and he made the car-buying process very simple and stress-free. I appreciated being able to have all of my questions answered via text and my car picked out before I even walked into the dealership. I absolutely love my new Kona, and I would not hesitate to recommend Tracy & Luther Bloomington Hyundai to anyone who is in the market for a new Hyundai.

Ryan Acker

Salesman was non vocal, couldn't answer questions. Test drove vehicle and there was noise coming from the exhaust. Service manager came out and told me that the car sounds normal. Wasn't willing to have it looked at unless I committed to buying it first. I'll never return. So I went to a different dealership and bought a new car. Their loss!!

Liz Setnes

Carrie made me feel so comfortable, especially since I begged for keys and there aren't keys anymore! Big learning curve for me and this new computer car! She assured me, and encouraged me to drop by for future assistance with that. Love, love my new car. And if you visit Hyundai Bloomington in the near future, I dare you to try and steal Alex's pen.

Pat Shannon

Everybody was friendly, did their jobs things ran mostly smoothly.

Nick E

Overall service was fine. Employees were nice. Stars deducted because was told my car would receive a quick wash and light vacuum. Received neither.

Sandy Loney

Always helpful and professional.99% of the time your vehicle will be on time and ready to go. They answer all of my questions, and no baby talk

TV Vang

I work with Nate and he was very helpful and answer any questions I got. The finance manager was very helpful and enjoyed of talking to. I am very grateful of Nate and Alex for helping me get the car of my dreams. I will definitely come back here if I need anything else. Thanks

Luis Pavel Gomez

Fast and professional services. Very transparent and direct to the fact. I would recommend Luther Bloomington Hyundai for your repairs and services

Jared Kelsey

They took great care of me while being efficient and effective

Beth Klanecky

Another successful trip to Luther Bloomington Hyundai. This is the 3rd vehicle we have purchased from Luther Bloomington Hyundai and every time it is pleasant and stress free. Luis was great to work with and got us exactly what we wanted.

Kyle Solstad

Bought a used vehicle here and it needed some minor repairs the week after I bought it. They covered the repairs no questions asked! Really made me comfortable buying a vehicle there in the future knowing they will take care of me.

Brandon Wagner

I am in complete awe of the outstanding, genuine, and exceptional customer service I received at Luther Bloomington Hyundai. The customer service I received is by far the best I have ever had in a vehicle buying experience. The fact is that this 'WHOLE' dealership collaborates as a team and everyone in this dealership exhumes customer service at a level that is far superior than I have ever witnessed before. Upon my arrival I was greeted at the door and was delivered and introduced to Romelo who I have been talking on line with since February. Romelo gave me a great deal on a new Genesis and was a complete pleasure to work with! In addition to Romelo's expertise what also sold me was the complete car buying experience with this dealership, no pressure, no hassle, and honesty....... yes I said honesty, and it came from the used car Domestic Manager that gave me a great price for my trade-in, equal to NADA and Kelly Blue book value! Alex in finance was outstanding and Alex the General Manager came and thanked me for the purchase as well. The other sales personnel that I conversed with that day while visiting were also very receptive and also excellent connoisseur's of customer service. The discounts (Veteran) I received, the extended warranty package and all the perks were incredible. This dealership is decades ahead of the competition in customer service in so many ways, a concierge service for maintenance? Yes, they come to you, grab your car, give you a loaner and then deliver your completed car back to you. Unbelievable. I have told about 20 people about my experience already and I just the bought the car yesterday. Now my wife wants to buy from the dealership as well. The power of Excellent Customer service is back and Hyundai Luther in Bloomington is leading the way!!

Leta Currier

Andy Jones was friendly & knowledgeable. Lucas F&I was respectful and not overly pushy regarding extended warranty. Gas tank almost empty - disappointing! Good Follow-up = Thank you letters from Andy and Alex. Thus almost perfect experience.

Janice Thurs-Sherlock

Each time I've used the service department, I have been extremely happy. This time was 5 stars again! Thank you!

Kris O'Reilly

Went in for service but ended up buying a new car I’d seen on the showroom floor previously. Isaac and Kassia were wonderful to work with. Answered all my questions and accommodated all my special requests. The “in car training” on all the car’s bells and whistles was thorough, clear and enjoyable...it came in very handy as I drove home from the dealer on a cold and snowy night!

Haivy Vang

Service department is terrible. As with any dealership, their ultimate goal is to charge the customer as much as possible. Below average quality service personnel working the desks. Bring your vehicles for service else where if you want to save money.

Binara Karunanayake

I can't say I am happy with the service at Bloomington Hyundai/Genesis. I leased a car from them in 2016, and yes it was a wonderful experience. The guy helped me was really nice and helpful. However, when my lease was due, they were no help at all. It was my first time leasing a car, and I tried to contact them multiple times regarding the lease, because I wasn't sure what I had to do. I emailed them, called them, left voicemails. Not once they got back to me. after a long try, finally I spoke with one person and she told me she isn't the person who is assigned to my account, so she couldn't be of much help. Then I contacted the person who was assigned to my lease, and i never heard back after multiple tries. It was rather disappointing because I felt they were not very enthusiastic as much when it came to the return of the car. I ended up calling Hyundai Motor and got all the information I needed. The day when I went to the dealership to return the vehicle, they seemed to not care much at all. So I returned the car and came back home. It was not a good experience at all. I don't think I'm gonna go back there next time.

Razz Rasmussen

They have always been realistic and honest in their dealings with us! Tony is the best. Chad was very helpfully.

Jennifer Harrison

Always so impressed with the level of service at Luther Bloomington Hyundai! They make their customers feel valued!

Derek Carter

I've shopped there before. I've never purchased the same brand of car. I ended up buying a second Hyundai. You guys are great!

bob thompkins

My wife and I are from out of state (South Carolina) and need an oil change and brought our car here for service. With over 18 hours of bug carnage on our front bumper and windshield, they changed our oil and pleasantly cleaned the carnage off. Hahahahahaha, these guys are the best! A++++ Service.

Emily Buss

My experience working with Romelo and his team was excellent. He was knowledgeable, patient and truly wanted to help me find a car that best fit me and my budget. I appreciated his expertise in finding a car that I am very happy with.

Jan Giesen

Truly was a great experience. I took going on 3 weeks to first come in, test drive, get numbers, think about it, hear from the salesman via text about new incentives, etc. So appreciated no pressure, just fyi texts. Then when I committed, same was true.

Jon Wymore

After researching the available Hyundai dealership service centers in the Twin Cities, we made the decision to go to Luther Bloomington Hyundai. We're very satisfied with our choice. The service advisor staff are polite, responsive, and showed genuine interest in our vehicle concerns. During the repair process they were responsive to our inquiries and provided detailed information whenever we asked for it. We were in a unique position of not needing the vehicle for transportation, so we were able to leave it with the service department for as long as they needed to affect repairs and to identify any additional issues which needed attention. During that time, they kept us informed without us having to contact them for updates. From a customer service standpoint, I would rate the service department 5 our of 5

Khadra Hussien

Abdi was a great salesperson. He did a great job to make us purchase our new car and we were very comfortable with him. He gave us suggestions and advice before and after buying the car and the process was absolutely very smooth. I will recommend Abdikadir to anyone who is looking for a car. Thank you Abdi.

Sophia Nguyen

Fast and friendly service

Daniel Hugger

Carrie was fast, friendly, and easy to work with! We have purchased many cars from Carrie and refuse to work with anyone at Hyundai/Genesis. She is the best sales professional to work with. She is not pushy, very knowledgeable, and efficient. We will continue to use her has our sales gal! Luke has helped us with out last few financing deals. We request to work with him because he is easy to work with, explains the process, and is upfront with you. I trust him knowing that I am leaving the finance office with the best rate and the right extras needed. This is the best team to deal with. Ask for Carrie and Luke when you shop here. You won’t be disappointed!

Chelsey Emerson

I have found this establishment to lack severe honesty and integrity. Not only was I lied to about the availability of a car I was interested in when purchasing, getting my car serviced for a recall and warranty covered part was also a nightmare. The service manager claimed the failed part was not an original or warranty covered part without even checking the serial number. It took getting the GM involved to even begin resolving the multitude of issues that had arisen. Would definitely recommend going anywhere other than this dealership.

Reed Williams

Drove 2 hrs to get a key made, called ahead like I was supposed to and their Machine just didn't work. They clearly don't do regular maintenance and no one was willing to help me at all. Don't expect quality service.

Luther Christensen

David Boogren did an awesome job of getting my oil changed and getting my sunroof fixed quickly so I could make my next appointment. This was my first visit to the service department after buying my car and I will be a repeat customer. A+

Donald & Victoria Kukowski

I took my vehicle in for safety recall. The team at Luther was very professional and completed the work in the time they said it would take. While working on my car they brought to my attention an issue that needed to be fixed. Again the completed the work on time and on cost. Car drives great. Very happy with my experience at Luther Bloomington Hyundai. Very professional and courteous team. Regards! Donald Kukowski

Kurt Gnan

The service department is top notch after tge work is done they vacuum and wash your car!

Doug Mccaustland

Alex, Brian, Alex, and Carrie did a wonderful job making the process stress free/ enjoyable. My wife and I would like to thank them for their professionalism and great experience :)

esther ledesma

Great place to buy/service your car. Comfortable waiting area and the staff are extremely helpful and kind :)

CofG 8101

The hard working sales people on the floor are decent, like Andy and AK. The upper management sucks. Sales manager never showed his face, general manager doesn't return calls, finance manager won't return calls after multiple messages. They'll rush you right through the purchase, then you're a thing of the past. Only brand name dealership where I haven't gotten a full tank of gas with a Certified Pre-owned vehicle purchase. Had I not been right in the area, and found a vehicle to my liking, I would've, and should've shopped elsewhere. If you do shop here, look for Andy Jones or AK as your sales people. They are hard working. Upper management are the slackers here, and faceless individuals who don't value their customers.

Matt Smith

Great service department. Friendly and personally keeps customers updated and on time.

Dusty Shorts

Bought the new car and needed to have some extras installed in it so an appointment was made for me to drop off my car and get a loaner while mine was being serviced. I drove into the bay, was met right away and go everything done in a 1/2 hour and I was leaving with the loaner. The next day I got a call saying my car was done and could be picked up. I went to the dealer and turned in the loaner and picked up my car. I was very pleased that everything went so fast and smooth.

Mary Schrock

I have a Genesis which comes with fabulous concierge service....you make a service appointment, they bring a loaner to your house, pick up your car and bring it back to your house when it's convenient for you. What could be better? Plus I'm in love with the G80. Amazing car!

Elizabeth Salaba-Sharma

Jamie, our service manager, was fantastic. He was very attentive to my service concerns.

Michelle Pietrick

After testing competitive vehicles, I decided on a Kona AWD Ultimate. I am a Costco member and connected with Luther Bloomington Hyundai through Costco's Auto Program. Tracy DeBruzzi reached out to me right away and after trading a few texts I felt it was time to make an appointment to meet Tracy and to look at one I had picked out. Last Saturday (4/13) we met up and I was on my way home with my new Kona in just a couple of hours!

Sheryl DeBruzzi

Tracy listens to what you are looking for and he helps you find the perfect vehicle.

Charles Finnet

Simply put... Bloomington Hyundai is the best in service and reliability her in the Twin Cities.. Thanks guys and gals.... Much appreciate it during the worst conditions ever!!

Lisa de Felice

Getting my car serviced at Luther Bloomington Hyundai was a breeze! The moment I drove in, someone greeted me and walked me through what was going to happen during my visit and approximately how long it would take. Then, I was shown to the waiting area where they had free wi-fi, a TV, snacks and tables. It was comfortable and I received a text and email to let me know I had checked in and then again when my car was ready. My car and I were in good hands at Luther Bloomington Hyundai!

Mourad Adib

my experience at this location was great. I worked with Abdi he was so patient helping me find a car that fits my budget. Excellent customer service!

Camille Aubrie

Brandon was awesome! Especially when it came to the follow-up work on my new car. My fiancé was the one to drop off and pick up my car in the following days and Brandon remembered and greeted him kindly. Asked about the upcoming wedding we were about to attend that we had talked about the day we purchased the car. Pretty impressed by him remembering, shows we weren’t just another sale. Thanks again Brandon!

Charles Murphy

Very happy with the sales and finance staff. Tracy is an excellent salesman.

Scott matthew

This is the second time I asked for the correct tire pressure on my tires and both times was way off. Also, there was a large grease stain on the back bumper after getting my car back from service. I just spent $200 to have it detailed before taking it to dealership. I will not be going back to hyundai bloomington again for service. If genesis plans on competing with BMW 3 series or Mercedes than they need better quality care of the newer genesis models when they come in for service. I will now be taking my G70 to St. Louis park dealership for service. Very disappointed with the service from Bloomington hyundai service department.

Pedro Pulgar

They cared about my needs, offered me solutions for my concerns, and helped me found the best deal for my purchase

Pam Smieja

This was my first experience with Hyundai. I knew exactly what I wanted and Nate went out of his way to make sure I got it. I've never had an auto buying experience go so smooth. Thanks Nate.

Elle F

Again these guys are amazing!!! Nancy Ogrezovich made sure that I made it to work on time. I will continue to have my service done here everytime.

Marshall Cox

Fast, friendly service.

Theresa Nelson

Helpful with explaining what services my car needed and estimation of costs. Friendly and efficient.

Kim Penny

Friendly, informative staff and a relaxing lounge to wait for your car!

Paul Rudebusch

Easy buying experience. Didn't feel pressured by sales staff from the start which made for a more comfortable purchase

Tony Fletcher

Sales rep Andy Jones was very informative on my test drive with the Palisades. HE did not pressure me to make a purchase. Told him I will be back to him in a few months when my lease is up.

Tony Wagner

Customer service was great. Staff was very helpful .

Eileen Studt

Friendly and helpful staff.

Cml CrrscThms

Smooth process!

Liana Cohan

The service staff is always friendly and helpful. They do all the service on my Sonata. LC

Felix Effiong

It was a great experience. I'm happy to be associated with Luther Bloomington Hyundai.

Jim Stein

Only one complaint - there are only 5 stars available for Carrie M. and she deserves 10 or more. I've just finished the arduous (to me anyway) task of visiting multiple dealerships seeing multiple makes and models and I found dealing at Bloomington Hyundai the most pleasant of all - starring, of course, Carrie but everyone there was pleasant and helpful and left me feeling comfortable that I had been dealt with fairly and honestly. I cannot say the same of some of the other dealerships I met with. Carrie and the rest gave me most of a their day's time from saying hello to watching drive off in my new Tucson. Yet they never made me feel that I was asking for too much time. Carrie even spent an hour just teaching me the various electronics. My last new car was "here are the keys and manual and have a good life." Thank you for all, Carrie!

michelle conley

Parts was closed.website said they were open.went back next day.they were helpful

Brittany Duggan

AK was very helpful and answered all of my questions. He went above and beyond to make sure that I found what I was looking for. I'm very happy with the personalized customer service I received and with my new Sante Fe Sport. I would highly recommend working with him!

Kathleen Brogan

Austin in Service went the extra mile for me. Check engine light went on Thanksgiving night. I tried calling for an appointment but hold wait was a constant loop or nothingburger. Austin got me in right away. I noticed on the way over to the dealership I was late in my oil change. OOOOPS! That was a first and immediately forgiven by him. Oil change and new filter needed. Coupon welcomed. A + experience. Thank you Austin and all the repair experts customers never see.

Menachem Rabenstein

I didn't buy my car there , so they weren't nice to us and really didn't treat us nice. Note that we got there a car a few years ago and even my wife recommended do people to buy there and they bought because this time we took it from somewhere else they we're not nice to us