Reviews of Suburban Volkswagen of Farmington Hills (Rent Cars)

Jay Qian

Called them for a whole day no body picks up the phone, second day, same, third, finally get into one of their voicemail, but they never call me back. At their rest area, only hot water and hot coffee! I want something cold! ARE YOU SERIOUS? NO ICED DRINK IN USA?

Kiril Chtraklin

Great place, great people. Got 3 cars from them. Clarence is doing good job to keep customers coming back. It is hard to please every customer, but if you can make existing ones to come back again and again, that's more important.

Harshesh Patel

Not a good experience at all!! Make sure make your own arrangements if dropping your car here and do not rely on dealership...... I scheduled a recall appointment in which I explicitly requested a loaner car due to my work schedule, due the request of loaner they gave an appointment after few days and which was completely fine as I needed a loaner . Some one from dealership called my multiple times to make sure I am there on time and in case I am running late, let the dealership know in advance. I was at the service center on time but I was denied loaner saying you requested one but there is no guarantee that you will receive one (with arrogant tone), but we can provide you our shuttle service who will be here in five minutes, but shuttle came in 20 minutes late, which first dropped a customer that came after me and had a drop of location in way opposite direction, basically making me an hour late to my work.

Heather West

Ask for David! Answered all of my questions, seemed to really know what he's doing, and took the time to make sure I understood everything! Definitely go to him, especially if it's your first time getting a car, he really knows what he's talking about!!!

Brent Ritter

0 stars! Took my 2002 Volkswagen GOLF GTI to this so called dealership to put on the inside door panel. They proceeded to tell me the connectors to the gas cap and trunk relay were broken. Yet, the very night before I opened the trunk and put the door panel inside it with the hardware and Styrofoam piece. I've been putting gas in regularly or else I wouldn't be able to drive it (common sense). The "dealership" said they were NOT responsible for fixing what THEY BROKE and to pick the car up because they would no longer work on it. The window motor relay worked that very day, yet my dad had to drive it home in a Michigan blizzard with the window down because it would not go back up.. AFTER A FEW WORDS WITH THE MANAGER, HE SIMPLY HUNG UP THE PHONE!!!!!! NEVER NEVER NEVER NEVER GO TO THIS PLACE....

Lauren Crocker

I had a great experience purchasing my new VW Jetta. Joe and the rest of the staff were so helpful and friendly! I am happy to be a part of the Suburban VW family.

Susan Robertoy

David Hutson was very knowledgeable! Would not go to anyone else!

Jason Stoops

Fast and efficient service from the start to the signing... they were patient with me, took phone calls instead of constantly having to show up to answer my questions. Steve, Clarence, Joe and Jennifer were a pleasure to deal with...

Tris Sterling

David Hutson is friendly, knowledgeable, and professional. 10/10 will buy from again.

Katey D

David Hutson was the main reason why I had to give this place 5 stars. Buying a car is such a pain and pretty overwhelming, especially when it's your first time. David was paitent and helped me find the perfect vehicle for my lifestyle and budget. I recommend this place, but seriously try to get David to help you out.

Chris Aporius

Never buy a Volkswagen. This is Yvonne Aporius i am using my spouses phone because for some reason my won't let me post no more. My timing chain went out on my Volkswagen tiguan and damaged my engine mind you this happened about 3 days after i received a class action lawsuit paperwork in the mail. Even though Volkswagen admits its there defaulted part that caused the damage and even if i would have brought it out to them before the timing chain broke they would have done nothing until it broke. Which to me sounds like a money grab. Bottom line they are only covering the timing chain and 25 percent of the engine damage which is stated on the lawsuit. I cannot just give the car back because i owe money on it and it my only transportation. So while they admit it was there fault i still have to come up with $3010 in 2 weeks while on a fixed income cause i am ill raising2 kids and a grandchild and with the Holidays here. Volkswagen did respond to me and it was basically sorry about your luck. I am going to keep posting stuff so if i can save anyone from going through what i am going through it will be worth my time. By the way its notonly the tiguan there several other vehicles on this lawsuit

L McKie

I recently purchased a 2014 Passat from Suburban Imports. The customer service, buying process and facilities were all excellent. Amanda Nees was my sales rep. and she was very knowledgeable, personable and handled the entire process with a smooth transition. My initial negotiations was with the sales manager and I also dealt with the finance administer who assisted me in the paperwork. All were excellent and I would highly recommend these folks and buy a car from them in the future. Customer service is so important and rare to find these days. Five stars to Suburban Imports!

Wolf Brown

David Hutson really helped me like no other! Im not going anywhere else. :)

LeShalah Hazard

David H. was so knowledgeable! I want to buy my vehicle from him!

Joshua Wilke

Service department is knowledgeable and honest, no BS. Would highly recommend.

Oscar Eduardo De Osio Cantu

Very good customer service and fast response time

Priya Raja

what a screwed up experience but Brian and Keith made better at the end. Service quality is pathetic.

Makeupmentality

The staff at VW Farmington Hills is amazing. They are not only quick, but extremely kind, and informative.

Stefan Buerkle

In general quite unfriendly. Call back promises are not kept. After the service magically couple of things didn't work anymore. Definitely won't go there again

Luiz Ribeiro

I have been in contact with Kyle Hartford and the manager Sam Khalil to lease a Jetta on October 2017. They were so friendly, respectful, fair and professional on helping me to get the best deal to meet my demands and to lease my car. Hassle free business especially if you are on an expatriated executive program (still building your credit in the USA). Could not be better. I was starting to look again this week to lease a second car to my family and I went there again to start my search. I have ended that day with a new and beautiful VW Tiguan. Same great experience. Kyle was so helpful and patient again. I definitely would recommend them. Thanks for the experience and attention. Definitely I will come back there first, at the end of my current lease.

Brandon Thomason

Great help love my car

Kathi Bastron

David Hutson has given me the best buying experience of my life! I will never buy from anyone else and send all my family and friends to him!!

Antonio Mendieta

I recommend 100% Volkswagen and more important : the service that I had with Clarence Carpenter. Thank you guys for your help and your attention, now I have my new car on road!

Justen Caldwell

I was pretty conflicted between a few different brands I was looking to lease from. They all had very similar styles, features, and prices. I believe it was the friendliness, attitude, and professionalism displayed by both Cody Therrien and Walter Houk that ultimately made me decide to go with the Volkswagen.

TheServing 1886

Pretty expensive repair but Brian made my experience as best as he possibly could. He did everything in his power to make sure I was satisfied and comfortable. I do wish I was able to make use of the complimentary rental vehicle you guys state you offer, but I wasn't able to for the full week and a half my car was there.

Debbie Elliott

Very over rated and repairs very over priced. Did not have the car repaired.

Hero Nupples

I normally don't do reviews, but after getting in and out without a hassle I have to give a huge thank you David Hutson. You were right my wife loved the ride and I won't have sleep on the couch tonight! Most certainly gonna tell a few relatives so they can get the same service.

Elle Wilhelm

Great experience working with Joe Shannon at Suburban Volkswagen of Farmington Hills. Everyone at the dealership was very friendly and welcoming, and made the experience of buying a car much less overwhelming. Joe was very helpful in finding the car that was right for my needs, and was always willing to answer questions. He took time to explain the features of the car, so by the time I drove off the lot, I was already very comfortable with my new Jetta! Thanks again!

Kevin Barry

Friendly staff

Hezkiah Bush

Very annoyed that I booked a Service Appt a week in advance requesting a Service Loaner vehicle. A lady called be yesterday to confirm i could still make it and then i asked her would a Courtesy Car be avaliable and she said Yes. Now when i get here the Service Writer tries to upsell me all these other services after me telling him I am not interested i just need a simple Oil Change. After he then tells me that their are no Service Loaners avaliable due to a recall for a lot of customers? Then i speak to Mike the manager and he only says hes sorry and that they do not do Courtesy Vehicles for Oil Changes thats it!! After me driving all the way here all i get is “Im Sorry” lik Suburban VW Service can NOT be Trusted! Take your car elsewhere!! Everyone is on a different page of lies!! NEVER COMING BACK AGAIN I recommend “Ralph Thayer VW” way nicer people!!

Rick Matz

Fast service that went without a hitch. Great service.

Xingquan Zou

Purchased a new Passat there, they are honest, kind and friendly guys, keeping their promises. Good reputation among the car dealerships.

Wayne Knowles

Timely and professional. Took less time than expected to complete.

Dan Huber

Timely and up front communication

Wreck it Ronnie

David Huston is so professional and trust worthy! I really felt at home with his guidance, like part of the family! I won’t be shopping anywhere else. Thanks VW!!

Alex McInnis

I don’t think i’ve ever been to a better place to get a car- or with a better person than David Hutson. That guy is a damn miracle honestly- saved me so much anxiety and stress starting out on my first vehicle (that i’ve gotten alone.) Hes truly a godsend- if you happen to look into this place, defintley ask for david. Nicest guy ever, really knows what hes doing. Thanks David!

Rodrigo Felix

Great service and support all around.

Yuya Fukumori

Very welcome and quick service.

Dan Metz

Since I purchased my VW at Suburban I have decided to have it serviced here. Right after I bought my car I had a negative experience as I had to bring the car back to address a recall. I brought it in and went all day with out the car for them to tell me they had to order a part and that I had to bring it back again. Honestly the recall should have been addressed before they had the car on the lot for sale since it wasn’t a recent issue. Not to mention I had to take off work to drop it off and wait for them to call me to tell me it was ready. I needed an oil change and I figured that I would give them another shot since I purchased the car here. I called to make the appointment and was quoted a price for the oil change. I inquired about another recall as I figured they could take care of this when I had it in. The woman in the phone said that it wouldn’t be a problem and set the appointment. When I arrived at the service station the associate at the booth told me it was going to be more expensive then what was quoted to me. They also told me that they cannot address the recall because no one is there to do it on the weekends. Aside from that he didn’t address the issue or try to solve the problem. He basically told me that was the way that it was. I usually give everyone a few chances but it really seems like this dealership is extremely unorganized. It seems like they have a small VW operation as it’s in between audi and Porsche. Next time I need service I am going to go to one of the other local VW dealers as I have a feeling they will value my business more then suburban does.

Greg Podolak

I had such a great experience dealing with Clarence Carpenter and Steve Hubel last october when I leased my 2017 Passat SE with Technology that 10days later I went in and leased a Toureg for my wife. Clarence went out of his way to to make sure we had a great buying experience. He is so detail orient that when it came time to put the plate on from my old car, her said it was too dirty to put on a brand new car. He insisted on taking it in the shop and washing it before he he put it on the car. I can go on and on about all of the little details that he did to make my lease perfect but I hate typing too much. If you are in the market for car stop by and see Clarence first and you wont want to go anywhere else. They also have an awesome service department!!

Tivonia Bates

Charlie and the rest of the team at VW Farmington Hills are awesome. Super nice people and took care of my baby, he's running like a dream. I'm happy I went there to get my axle fixed and I'll definitely be back :)

Kris Nowak

Great service! Nice people and good quality work.

Dave Brown

The service department is a very well oiled machine. Needed to get my 20K check up recently and they took care of business. I was first in line for the morning tuneup and they had all of my information, including any updates\recalls. Which only took the service department an hour to finish up. I drove away knowing that my vehicles was top notch from committed employees at Suburban Volkswagen Farmington Hills Service Department. Thanks Dave Brown 2016 Jetta TSI

Akhil B

Went in to find out about their lease deal. Explained only about the Passat, when I was interested in a Jetta and a Passat. Accompanied me on the test drive while the sales representative explained in detail about the car. Here's the bad part, made me wait about 45min to get my car appraised. Even after a briefing on how to drive my old BMW manual car they managed to mess up the transmission. It feels very loose and floppy between the gear shift and shift rod. It was a little stiff to begin with 192k miles but its noticeably loose now. To everyone taking their car for an assessment please accompany these sales representatives, cause they will not care for your car.

C Chen

Kyle Hartford is the person who made the purchase possible and the whole experience a great one. I recommend him highly if you're considering to buy a car. He is very patient, a straight shooter and always very willing to give you the best.

Nils Hartmann

Very friendly staff

Tiana DeVasier

I worked with Max Siba on a purchase! He's so great at what he does. He was kind and so passionate about the brand. He really helped get us a price estimate in my budget! I could tell that he was accommodating and really wanted to help me get what I was looking for. He was quick on follow-up, which is nice when you're in a hurry! He spent hours with us on a test drive and explained every detail in the all new 2018 Tiguan, which is a beautiful and practical car. I will definitely go to Max in my next purchase. To top it off, the dealership is very generous and everyone is friendly. While I was waiting for Max to pull up with the test drive, two other employees made it a point to say hi and make sure I was taken care of. They really care about your best interest. Thanks Max and team for your help! This was by far the most enjoyable experience at a dealership I've had in a long time.

Benjamin Johnson

Good service

Edward R. Chapman

Nice auto dealership, went to the Porsche store for the preview party of the 911. It was very very nice.

Eddie Sander

3 years ago I leased a Mazda 3 and my salesperson Zack Maki made the process very easy. He was able to teach me all the infotainment easily and knew about all the other specs as well (this is a lost art for many salespeople at other dealerships). Recently I was looking for a VW GTI Rabbit Edition. Zack who now also sells VW/Audi was able to to a dealer trade for the closest Rabbit in Muskegon. The car closing was simple and easy. Once again Zack surpassed my expectations with his knowledge of the car and made the buying process simple and fun!

jesse waddell

David hutson is professional, patient, and knowledgeable and made the whole process as easy as it could be.

Defekted Toy

Charlie Lustig is hands down the BEST employee this dealership has. He helped me out where nobody else at the dealership could. Saved me time, money, and took heat from other departments in the service department to help me out. He should be commended for going above and beyond to help out a customer that is in dire straights. Hands down the best experience I've had at Volkswagen, including when I purchased the vehicle. Will recommend any VW driver I know to come gere.

Robert Bryant

My experience was positive. The process to agree on a price was straightforward and to the point and reasonable. The process to agree on trade in price was slightly more involved, but still very reasonable. I was happy with the process as a whole and it was one of the least stressful buying experiences I have had that I can remember. Everything was done over phone and I was only at the dealership to test drive, do the trade in appraisal, sign the paperwork, and pickup the car. Over and done and very satisfied.

Omar Harrison

I went there to look for a new car and man they gave me the welcoming feeling I had been to other dealerships and they just ignored me. I'm sending everyone there.

sherry szekeres

Very helpful, courteous, and knowledgeable. Great experience.

seoulkidd1 .

Do not take your TDI to their service center. They had my car for hours and didn't fix the problem. Try to sell me tires i didn't need and they didn't want to regen my dpf but wanted to replace it which has been replaced last yr. $4000 . Crooks.

Michael Yocum

Suburban Volkswagen has always treated me fairly and I feel like the work is quality. I’ve had zero problems with them and would recommend friends and family to go there.

Rylea Wheeler

Charlie from the VW service department was awesome! He insured that not only was I in and out super fast, but he made sure I was aware of everything that needed to be done on my car. Super fast, great customer service, and great prices. i will never go any place else to service my VW beetle.

Ryan Osberger

I loved VW but won't be buying another one specifically because of this dealership. ABSOLUTELY TERRIBLE customer service. They have quoted 1-2 hours on multiple occasions in their service dept. to run tests (not even to repair anything), then after 4 hours of waiting was told that they would need it overnight. And if you order from their parts department and they say they'll let you know when it arrives...they won't. Every customer deserves respect but because this dealership also has Porches on the lot, they just don't care about anyone in a car worth less than $75k.

Asim M

They will not standby their work. took my car 4 weeks ago and feel that the diagnosis was not done correctly and the problem never got resolved. there has been no acknowledgement. OVERCHARGED & issue not fixed yet.

Krystal Powell

No integrity. Go somewhere else. On the first visit, an oil change was to be done and was not, which was what I made the online appointment for in addition to a concern. The service manager emailed me stating that the next time the oil change would be complimentary. When we brought the car in, he had not documented the offer discussed and was "not reachable". We paid over $80 for an oil change. The follow up email I sent was never responded to.

Alfredo Rodríguez Segura

Excelent Service and treat!

Sandeep Shukla

I've always received excellent service at this location!

Lisa Meinzinger-Abraham

I had such a great experience with Suburban VW of Farmington. Clarence Carpenter was extremely professional, friendly and an absolute pleasure to work with! I am super thankful for Clarence and his manager who made the whole process of leasing really simple and straightforward. This is huge in my book. I love my Jetta! VW fan for life <3

Andrew Dunham

Just leased another vehicle from Suburban Volkswagen of Farmington Hills and my sales consulant Joe Shannon who handled my prior lease in a excellent manner which is why I returned to Joe and Suburban for this lease. However , I must add that Joe and Suburban improved on excellent and made this experience GREAT, also thanks to the sales mgr .David Hartmann and business mgr. Darren Intz for their willingness to help and explain everything about the process that they were involved in. Needless to say I will return here for my next vehicle and will refer others.

Marybeth Train

i had a great experience with Suburban VW of Farmington Hills recently, when I got my new lease. Joe Shannon made the transition to a new car very easy for me, and was incredibly accommodating and knowledgeable about the process. I would definitely recommend Suburban VW to anyone interested in a VW!

ed be

Fast convenient oil change service

Ibrahim Kol

As it is my first time in the US and as a foreigner I had a lot of questions and concerns about getting a car in time. I was recommended by working colleagues to Joe Shannon from Suburban Volkswagen. And I am grateful first to them for their suggestion and second for Joe for his help, support and sympathy. The whole process from getting into contact with Joe until receiving the keys (btw great feeling) for the car was so easy and smoothly. Now I have the car which suits to me in a perfect way and I will definitively get my next car again with Joe. I am looking forward...

Cartaxi Auto Transport Inc

Usually I have good service with this dealership, but this last visit was terrible. Dropped my car off with an appointment for 10am. I was told a couple of hours - turned into a Saturday morning pick-up; for an OIL CHANGE!!!! I guess we will see what happened next year.

Onur Öztop

Many thanks to Rida and Sam! They were taking care so well! No delay in terms of email response, immediately call back and a great sense of partnership! I leased a Tiguan SE and these guys took so many effort on them to find the right car. I appreciate it anytime and will come back soon. Highly recommended!

Don Vicario

I was really impressed, this has been my best service experience so far, excellent attention and impressive timing.

Joe

Service department was very unprofessional, had to return 3 times and took 1 mounth just get a new key(told me it was in, then got there and they said they had the wrong key). They where a mess with paper work, literally gave me the keys to someone else's vehicle and told me i was good to go, after I got my oil changed. Just ridiculously poorly managed service department. Definitely not returning. Will drive father I'm hopes of a professional dealer.

eungseo lee

Service was great. But it took a long time for oil change about 2hours

Eric Butler

They are worked on my VW touareg.. .I'm happy with the work....no complaints on price either.

Diana Eblenkamp

very bad service and additude ! I have never experinced anything like that. I had to give one star to be able to post, but even that I would have not liked to give :( There has been so many things that went wrong that I can't even write it all down. Going back to a different dealership that is awesome (Rochester Hills) even I have to take the far drive.

Tina Alonzo

My experience with Suburban Imports of Farmington Hills Volkswagen was impeccable. Volkswagen service manager, Ken provided exceptional customer service in assisting me with getting my vehicle fixed. He was proactive in his approach to service, resulting in a minimal amount of time I was without my vehicle. He was very accommodating from start to finish. My vehicle was fixed and in my posession within a day and a half. I greatly appreciate Ken and his service staff and continue to be greatly satisfied with my vehicle purchase. Thank you, Volkswagen!

Xing Gao

Here is my 5 years of experience. When I buy new car, financial manager tried to bump interest by 0.5% in the contract. During the 3 years free maintenance, they forgot the free brake flush, then want to sell it me in first paid oil change! In warranty they fixed front link ball bearing, but no wheels alignment done, then I can't drive car straight for 12 month, until they fix the front link ball bearing again with my own cost, now they remember wheels alignment with big price! In a paid maintenance, the damn service specialist add stupid no name fuel detergent and oil detergent without asking me, with unbelievable price of course! Ask for a service history statement for last 5 years in last maintenance. The service specialist deny with stupid technical issue, says he will mail to me. Of course I never received it! Compared with the other Chevy I own, Why the hell pay higher price and services cost for VW car while get cheated all the time? Switch to an honest American brand and save some money for yourself.

Haitham Sarsam

Scheduling a maintenance of VW is a hassle; the scheduler of the maintenance is rude and he has no respect to the peopling calling in. Other maintenance people are good. I had good experience with other people in that department; I have to give this one star only due to the way that maintenance person responded in several phone calls; I'm not interested on going back there although this location is the most convenience for me.

Bhupinder Mavi

Great customer service experience, very friendly staff !!

Mary L French

In the last week, I had the pleasure of dealing with Kyle Hartford at Farmington Suburban Volkswagen. He was very helpful and put me in the "Right 2017 Jetta" for me. He has also called me several times as a follow up, to make sure I was enjoying my new vehicle and if I needed anything. I would recommend Kyle to be your Sale & Leasing Consultant.

Alaa Hanna

Wonderful sales team plus the best lease deals

Mike Lowden

David was friendly and helpful!

Bharat Sekaran

Aaron Stokes, Excellent Customer Service!! I had my 2013 Jetta serviced/fixed due to an emergency, the guys were very considerate to fix it for me even without an appointment in their very busy schedule. Appreciate all of the good work, Keep it up Guys!!

Daniel Getts

Impressed with Service Advisor and outcome of process. They completed repairs in a timely fashion, with the final costs being very close to the actual quote.

Amy Lindsley

This is the 3rd vehicle my family has leased from Suburban Volkswagen. I love my new Tiguan and the extra time and care my salesman gave me made it a great experience. We will be back next time we are in the market :)

Boris Goldman

Superb service. Great sales people

Pablo Espejo

Went there looking for a new car and walked out with a car waiting for me. It was pretty awesome experience, they walked me through the process smoothly, got a test drive since the first time there, no us credit background was not an issue at all and I got the car I wanted. Thanks to Joe Shannon for the great service. I absolutely recommend him and VW of Farmington Hills for a car buying experience. This was way over what I expected.

Clarice C

Sales representative's name: Joe S. Sales manager's name: Dave Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid deposit and signed a contract stating explicitly the payment upfront, monthly payment and trade-in price. On the day the lease was approved and we went to them to pick up the car, they changed their mind, asking for another $35 more per month on the lease. They would not abide by the terms that we signed on and threatened to keep the deposit if we did not agree to sign the new terms. Eventually, we managed to leave the dealer and got our deposit back, but it was certainly not a pleasant experience when a dealer tried to maximize their profit in such a dishonest way.

Triad Triad

great quick friendly service.

Stan Hannah

The staff at VW in Farmington Hills are superb. They are professional, courteous and informative. Happy to see that Maureen joined the VW team. Thank you all for a great experience.

David Tushman

Extremely polished showroom. Entered seeking a used vehicle. Experienced well dressed polished salesperson greeted us, learned we wanted a used vehicle, and dropped us on the new salesboy Asif we were the plague. Standard fare for all experiences through the decades at Suburban Farmington. Walk in knowing what to expect, keep the aspirations for genuine helpful sales force at bay, and you'll have an appropriate experience. Cold and impersonal.

daniel filipek

They have a great sales and service team here. If you are on the market for a VW I would definitely start here, it's worthy the drive if you are not nearby. I have bought 2 cars from them and both were priced very competitively. The Sales team is great, they are not pushy or aggressive at all. Joe Shannon took care of my most recent car and he was great, listens to what you say, no bs and very knowledgeable and experienced. I went to several VW dealerships before this on as its a bit of a drive for me and really there aren't any comparable in the area in terms of service.

santina marras

Volkswagen of Farmington has great customer service. Ken in the service department goes above his call of duty to help you out and get your problem solved . I would highly recommend this place !

Key Glover

Brain in the service department was very attentive. He explained all the details of the services and what I needed and didn’t.

Matt Weller

Great service for a warranty fix. I will definitely go here again for any future needs.

Sean M

This review is for a single service visit for a warranty repair. I had a check engine light come on, so it was a straight-forward trouble code diagnosis with the computer. They replaced a coolant sensor - part was in stock and the repair was done that day. They provided shuttle service back and forth to my office which was a couple of miles away. The service advisor, Courtney was friendly and efficient. I can't comment on how they may handle a more complicated diagnosis and repair, but my experience was fine. We'll see what happens when I bring my higher mileage, out of warranty vehicle for a repair that is still technically covered under a special repair policy by VW.

Matthew Lelek

I had a great experience with this dealership! Clarence Carpenter was extremely helpful with my GTI, he made the entire process quick and easy! I look forward to being a customer with Suburban Volkswagen of Farmington Hills for a long time!

Kris Reilly

Took my 2008 Passat in due to some electrical issues. The guys were able to figure it out, offered me a reasonable price for the diagnostic/labor, and offered a few other repairs they thought were necessary, but didn't push. It took a bit to diagnose, so they gave me a ride home during the day. The electrical issues haven't popped back up, so it seems like the repairs they did were the right ones. Service was friendly, and rep Charlie checked in with me throughout the day to keep me updated on the progress.

Jaron Scott

In regard to the service department I have had great experiences here. The staff have all been extremely friendly and willing to be accommodating when they are able. My only issue really is the lack of communication between the departments. I brought in a VW I purchased from Suburban Nissan and the Suburban VW service department is not able to view the warranties I had because their systems don’t communicate. So I had to wait around for the Nissan Suburban finance department to open before work could be done on my car. But, instead of waiting multiple hours, the service employee called around to different tire suppliers to find the one that serviced my warranty. So while the computer system is a little lack luster, the service member was very helpful.

Steph

First, despite scheduling an appointment to have spark plugs replaced, we arrived to find they did not have these in stock (this was the primary reason for taking the vehicle in, and they knew this). In fact, my fiance had an appointment scheduled for 9am - the first appointment when this location opened, and the last spark plugs intended for his vehicle were instead put on a woman's SUV that had pulled in right before him. So instead my fiance opted to have an oil change and tire rotation done that was offered. When we get the car back, there are black smudges all throughout the tan interior where someone had obviously rummaged through the glove box for unknown reasons with filthy hands. We later put two and two together and realized this guy was likely looking for a key to the lug nut screws that does not exist (none of the lug nuts on this car are keyed). They offered to clean these the next time the vehicle was brought in (who is going to wait a week with a filthy car just to have these people fix their mess??) as if this was no big deal. We tried to clean it ourselves with cleaners intended for this, but it appears they have permanently stained the interior. After leaving we discovered all of the lug nut covers, every single one, on both rear wheels, were stripped and holes had been bored into the lug nuts. My fiance only discovered this upon going to release air from his tires, as they had also been over-filled by these clowns. After calling twice and being sent directly to voicemail, my fiance had to go there in person to get anyone to care about the damage that was done to his vehicle. Keith, the service supervisor, was brought over and foolishly tried to claim that the holes in the lug nut covers were just how the covers were supposed to look - he hadn't even seen the damage to the vehicle yet and was already being dismissive of the problem. Yes, these lug nut covers have holes, but they are supposed to be threaded, and these were now completely mutilated with damage done to the lug nuts underneath. My fiance left without even letting them fix all this damage, simply because he was afraid to leave his car there unsupervised after what had been done to it. This type of incompetent/careless/unprofessional service is completely unacceptable for a dealership. If you care about your vehicle, take it elsewhere. This place is a liability.

Arnold Fink

My rep Brian Cummings was absolutely wonderful

Nick Yaklin

Great service. The team was professional and met our price goals without the typical back and forth sales scheme. I will be back for future vehicles.

K. Otuome

Very classy and professional dealership. However, both my salesman and his manager were evasive about my interest rate. I understand sales technique but when it was time to sign my purchase agreement, had the rate been higher than I wanted to pay, it would have been a waste of everyone's day, because I would not have signed. Other than that, it was 10 times better than my last new car purchase experience.

Simon Wilkinson

Enjoyed my experience. Professional no nonsense staff. Left very happy.

shavontae smith

David really made me feel comfortable while i was there and explained everything in a way that made me understand it i probably wont be going anywhere else but here from now on

Thomas Wegehaupt

Suburban Volkswagen of Farmington Hills is fantastic. Great service and great staff.

virgo tp

I had an accident that damaged my wheels and I took my car there for repair but I had a really bad experience out of it. After that, Ken called me and made up for me, changing the part that was missing in just a couple hours. My experience that second time was much better, I wish my first experience would have been like this and I would not have any complaint.

Donna McLean

I worked with Kyle Hartford at Suburban Volkswagen of Farmington Hills to lease my new Passat. He was professional, knowledgeable and extremely easy to work with. A real pleasure! I would highly recommend this dealership and in particular, Kyle! Thanks, Kyle, for making leasing my new vehicle so easy!

Emily Rohrer

If you go here and are fortunate, you may have the pleasure of working with David Hutson, which I can't recommend enough!

Nicklas Kulczycki

Have you ever changed the oil in your car yourself? Chances are you're more skilled than the technicians at Suburban Volkswagen of Farmington Hills. I brought in my Passat for a routine oil change, as well as a few other things, like cabin air filter and engine air filter replacement. I purchased all parts separately and provided them. I was informed upon completion that each service was "a la carte" and ended up with a much heftier bill than I had anticipated, assuming I would instead be billed hourly on labor. Whatever, my mistake for not knowing the payment schedule. Except I get a check oil light just a few weeks later. I come back, get it topped off, and drive off. Soon enough, low again. So it's been leaking. I come back a third time to get it fixed, and despite making an appointment, after 5-6 hours, they tell me the drain plug was misinstalled and that the issue has been corrected. "Finally," I think. Guess what? IT'S STILL LEAKING OIL. Now I'm praying their technicians didn't strip the threads in my oil pan with this hack job service, and I really don't want to bring my car in for a FOURTH time! Never in my life have I suffered such an ordeal for something so routine as an oil change. I had precisely ZERO issues with my vehicle prior to bringing it in to Suburban Volkswagen of Farmington Hills. Avoid this location at all costs. Photo is of my oily drain plug, complete with paper towel drips as evidence.

Tom Ivezaj

What a great dealership too work with. Clarence my sales associate was knowledgeable, kind and patient (a rarity). Jessica in financing really went beyond my expectation. She could not have been anymore pleasurable too work with. She earned my trust yes Trust! Amazing customer service! Thank you Guys!

Bethy Bee

I would never go to anywhere else! I believe the man who helped me was David Hudson. Very helpful, patient and took the stress off of me and my husband.

Axel Schremmer

Atlas was recalled 12 hours after it was delivered. The dealership came and got the car and gave us a service loaner. Six days and counting with no information as to why there was a recall or when we might get our new car back. Clown show.

Ema Melkic

Recently got a car here and the service was good! Rida was very friendly and helpful for us to get the best deal on the car and that we were satisfied. Because of him,I am rating 5 stars for them. He continuously checks up on us and that the car is in good shape and if we have any questions on it, very nice guy and everyone else was also friendly! Great dealership!

Yash Surti

I was scheduled for a recall and when I brought in the car, they said that they don't have the parts. They told me to come again. It was a waste of my time. At the first place they should check their inventory and then schedule a recall instead of just blindly booking it. Really disappointed with the management.

Axel Cureno

Excellent service, would definitely consider for a future purchase. All the staff is friendly and efficient.

Matthew Zuckero

Great experience ! I worked directly with Kyle Hartford on my lease. He was very professional, patient and knowledgeable. I’ve leased cars from other dealerships, but this was by far the most seamless and enjoyable experience.

VMiss V

Maureen and the rest of the service staff did an excellent & thorough job. I was telling my family how pleased I was, and how I'll be back.

Brad McNett

I can’t recommend David Hutson enough. Best car sales experience I’ve ever had. He was honest and made the process easy for me.

Adriana Soto

I had an outstanding experience with Suburban VW of Farmington Hills recently, when I got my new car . Joe Shannon made the purchase of a new car very easy for me. He was very knowledgeable about the process. He was patient and very accommodating I would definitely recommend Suburban VW of Farmington Hills.

Charnell Williams

David Hutson was kind and patient in my personal car search. While I have yet to make my final purchase, David was understanding and patient throughout our initial consultation, taking into consideration my wanting to shop around first before rushing into things. I felt no pressure and his advice was totally useful! Happy with my service and I will most likely return to seal the deal!

Janet dunlap

My experience was good and not good yesterday. Good in the fact that the mechanics diagnosed my cars issues, and fixed them very well- they I would score a 5. Bad in the service manager that I had- she was great at the paper work not good at all with customer service. She had a bit of an attitude when I checked in 20 minutes before my appointment, I didn't hear from her until 2pm- which is a long time when you left your car at 7:30 am. She was quick to give me costs when we talked, and gave me little info as to the issues. Wanted to sell me the 80,000 package which I will get when my car reaches this point. I made the call on what to get fixed- and at 5:30 I called her to see if my car was ready and it was- so I left work to get it before they closed at 6. I got caught in traffic which made my arrival time at 6:15. It was a ghost town and she had gone. How can you do that when you just talked to a customer and they said that they were on their way. I was lucky to find an employee walking to his car and he helped me out (he, I would give a 5 star review). I never want to work with this manager again. In fact if I have to again I might find a new dealership. And for this, I give this experience 3 stars. She should be thankful that a nice man helped me out to get my car last night. Because if I had to get it this morning, it would not be a good scene. I was livid.

Burak Kilinc

I am very happy about the fact that I got to meet with Sam and Rida at the Volkswagen Suburban dealership in Farmington Hills. They were extremely welcoming and made it very easy for me to find the right car and get the contract signed. The responsiveness of Sam was truly exceptional. It took approx. 5-10 minutes until I had a reply. No matter which topic or question. Rida took time to explain the Tiguan features at the dealership in a very detailed and comprehensive way. Overall I am very happy with the car and the acquisition process. Would definitely go there again…

Yvonne Aporius

Ken did everything he could to get me the best price and service for my vehicle. I appreciate his help very much. Thank you Ken.

The Stanyalls

David's AWESOME! Answered all my questions and I felt reassured and HAPPY throughout the entire conversation!

GJ K

Extremely poor customer service. The so called Sales Manager, Steven at VW is pathetic.He did not bother to even greet us when he knew we had an appointment with him by the phone support. Not even a handshake when this guy walked by us. Probably he did not like our looks. Should have listened to my sister who had similar experience from this place when they went and bought their Cayenne from Fred Lavery. I will do the same now. Will go to Fox or Vyletel. We wasted 2.5 hours on a long weekend going out to this disoriented dealership. I DON'T Recommend this place at all. I insist the owners to look into this matter seriously. I will be reporting this matter to VW corporate this week.

Victor Calugar

Great staff was willing to work with me! Didn't try to upsell me on anything I didn't need. This is a place where you can trust the employees - from the salesman all the way to the finance manager. Shout-out to Kyle for being awesome and treating me more than fair!!

Bud Davenport

Kudos to David Hutson, Sales and Leasing Consultant. This sales rep is absolutely one of the best I have ever seen. Going over and beyond to make this buying experience go flawless would be an under statement. If you are in the market for a new or used VW, I highly recommend this sales rep. Thanks a bunch David.

ameer tawakaly

Amazing customer service! Wouldn't have anyone else but David Hutson. Very knowledgeable very understanding. Didnt feel like it was a transaction felt like it was an experience

Gabriela Miraglia Ribeiro

Had an awesome experience - friendly and knowledgeable staff. Ask for Emily Miller - she is very knowledgeable and was incredibly helpful and efficient. She went above and beyond to provide a great experience, and even programmed all radio stations on Sirius for me while I waited to sign the papers.

Haruhi Urameshi

David is so very professional, courteous and full of knowledge. He is truly wonderful at his craft.

Pradeep Madhusuthana Bhat

I got a luxury treatment here. Brian and Keith take really good care of the customer in the service. Sheryl who covered Brian on his sick-off also treated me well. Very professional staff and clean facility. I'm satisfied with my visit

Cuauhtemoc Medina Rimoldi

Thanks John C. for paying attention to my service complaint. I have re-evaluated my ranking (1 star to 5) thanks to your inspiring service attitude. Its good to know Suburban Corporate pays attention to customer feedback. I sincerely appreciate your help. I hope this experience had mutual benefit for both of us.

Adrian Vega

I love this place, they have such a unique service and customer first philosophy, I fully recommend Suburban Farmington Hills VW for your next vehicle purchase.

Andrea R

Our shopping experience was amazing since the first visit. Rida is a great salesperson, proactive and reliable. He listened and understood our needs and requirements, always giving a quick response to our questions. The team in general is excellent!

Leah Hamstra

I was in Novi, MI for an appointment with my son. The car leaked and then gushed coolant leaving us stranded 2 1/2 hours from home on a Friday of a holiday weekend. After recommending a towing service, Scott Thomsen made arrangements to have my car looked at right away. The service department determined what was wrong and fixed the problem so that I could get home that day, saving me hundreds of dollars in rental car costs. Scott kept me informed, telling me what they found and always giving me the options that I had. He spoke to me with respect and not as though I wasn't capable of understanding car mechanics. My car arrived at 10:30 am and I was on the way home at 2:00 pm.

Ryan Kiley

Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the sales conversations did not align with what they actually delivered. I would make a service appointment to have several things worked on, however when I arrived for the appointment I was told that they were not prepared for one of the items and although I was promised a loaner car, nothing was available. Several of these experiences could have been turned into a positive experience if the person in the service department had approached it in the right way, however they make you feel like its your problem not theirs. It became clear to me that customer satisfaction is not a priority in the service department. Many other dealerships have been making significant improvements in this area recently, Suburban is very far behind the market.

Gerald Sumpter

I showed up with no appointment and requested and oil change and to have something replaced. I took advantage of their shuttle service. The driver was great. I received a call later and was informed that the work would come in underneath the original cost. So all in all I am satisfied.

Benjamin Glendening

Staff was friendly but, a simple oil change took 2 hours. An hour longer than i was quoted by staff.

dhirendr singh

U need to wait even reaching on time....delivery made for wrong car....after taking correct car delivery....found hud is not locked....totally unprofessional

Ajay Paudyal

Worst experience ever. Would have rated zero. Don’t ever go to this dealership, rather don’t go to any Volkswagen dealer, they scam you. Even signing a proposal plan and giving $500 they cancelled the deal and gave the car to someone else. I have sold my old car and got insurance for the new car and now I don’t have both cars(new or old). They took all my documents including supplier certificate , recent college grad certificate, license, pulled the credit history, new Insurance policy documents, old car registration but still they gave car to someone else. Reason they gave me is I disrespected them, because I missed one appointment(which was very genuine as I am new to the place and due to dead phone battery, couldn’t use navigation on phone and couldn’t reach on time. My friends were also waiting at the dealer place for me, but I couldn’t make it till 6- Friday closing time) and called them to bargain about price. Customer doesn’t buy car everyday so they bargain no matter what the vehicle price is finalized, this is what I did. I informed very clearly that I cannot make on Saturday, so will come on Monday but they sold it on Saturday itself. They didn’t even bother to call me on Saturday or Monday to say out of courtesy that your car is sold, get your money back or get new car, instead I drove early from my office hours from Auburn Hills to Farmington hills and found that they have sold it. Now I don’t have car as I sold my old car, so who is going to compensate me on that as my office is 35 miles from my home. Its wise to not go to this dealership or to any Volkswagen dealership. I wanted everyone to know what happened with me and would never wish such an inconvenience to happen to anybody.

Jim

I have been in many dealerships (72 years old) and have never had the courtesy and professionalism as displayed by Brian Cummings. The work was performed in a timely manner and within the estimate.

Nicholas Krutsch

Had my Jetta serviced great job In and out quickly . Mr Carpender is always a joy to visit with . Thank you to all of the VW staff .

Lindsay Warren

Thank you so much to Joe Shannon, who worked hard to find me exactly the right car at exactly the right price!

Edward Watkins

Brian is a pleasure to work with. He is very helpful and detailed during the process. He gives a very high level of service. This is my second visit and the high level of service has been consistent.

Andrew Kornblatt

Quick and decent service. My VW runs a lot better after their criminally expensive 40,000 mile service (which is not covered under warranty). That also includes the DSG service. Checked to see if everything is in order on the car. Sure enough, they did everything they said. Except, I specifically told them NOT to change the engine air filter because I have an aftermarket one installed. At least they took the hint to leave it in a bag in my trunk instead of straight up throw it away. Just going to be a minor annoyance to put it back. Plus, they didn't charge me for it, so it's entirely their loss. Overall, pretty good VW dealership vs my previous one in Valley Stream, NY.

Joe Derdelakos

I purchased a VW from this dealership two years ago and bring the car for regular service here. They're far superior to other VW dealership's in the area in providing services. They always give me a loaner for free while the car is in for scheduled maintenance and they always go out of their way to make my visits easy. I highly recommend them.

Terry McCarthy

Unfortunate ly it seems few dealers have much of an inventory these days from which to look at and choose on site.

Michael Puhalla

Joe Shannon was very great to work with--extremely knowledgeable about the VW brand and its product. Although I was not completely satisfied with the offer on my trade in, they got the price of my vehicle down to what I was comfortable at. Overall, it was a great experience and I recommend all to purchase from Joe.

Naghi Khaled

Very fast and convenient service. Waiting area is stacked with refreshments and the salesman that sold me the vehicle even came and greeted me and we had a discussion about the vehicle.

Lynn Thomas

This was my first time having my vehicle serviced since moving to Michigan from Texas. I my service advisor Adam Boucheon very knowledge and helpful. The waiting room was clean and conducive to a relaxed waiting experience. I will definitely have my vehicle serviced by Surburban in the future.

Vivi Voox

David helped me find the perfect vehicle, I wouldn’t go to anyone else!

Sean Williams

Great fast service at a great price!

Drewcifer Mods

Went to the dealer for DSG service today and to get some wheels refinished. Was shocked at the offer for a courtesy shuttle back to work (within a 7 mile radius) and how I was greeted, Cheryl was super nice, told her what I needed and she got everything set up quickly, I texted her to ask some questions during the service and the response time was definitely fast. Lobby is super nice, the people I talked to were all super nice, turn around time was great too. Would recommend coming here.

Venkatesh Mohanakrishnan

Not best deals in town

Sheryl Olech

Great communication, service and dealership. The Saturday service hours are appreciated.

Mike Djavid

They are the best specially in parts department!!!