Reviews of Jim Winter Auto Group (Rent Cars)

Danny Varani

Great body shop the there.

John Teachout

Excellent all around knowledge and service of your vehicle.

Katherine Pellens

Great customer service. Jeff was very helpful.

Paul Arnett

Stop to look at a used pickup truck

Eric Palmer

The best service and a dealership that cares for the customer.

How to win. Facts.

Not emotion just a fact. Salesman Troy Allen litterly knows nothing more about the cars on the lot than any other average person. He's not taken the intrest in his career to really know anything about the vehicles you'd assume he knew how to operate.

Donald Bogart

Great place for service,repair was done on time, Great service team!!

Werner Haschke

I was 20 minutes early to my scheduled oil change and they had me out fast and did a great job. One of the best service centers I have ever been to. Glad they are my one stop service center.

Lauren Wilson

My car would not shut off and once we got it to Jim Winter they were closed.The cleaning people had just arrived and she called a manager who called one of the service techs and the service tech arrived in 10 minutes. At first he couldn't get the car to shut off either and finally pulled a fuse. Jim Winter gave me a brand new Enclave for a loaner car to use until my car was repaired. My husband and I have been buying cars at Jim Winter for almost 40 years and my kids have bought cars there. I am currently looking for a new car and it will be purchased from Jim Winter.

Beverly Shepard

We want to Thank Jim Winter Automotive &Bodyshop for fixing are SUV

Leslie Antone

Great service!

Tom Proko

I love the group but they don't what to help move shark ant. so I can put my truck camper in bed so onstar , XM WiFi will work it's blocked by camper.

Brent Johnson

Non pushy and knowledgeable sales people.

E'lyse Benson

Lynn was awesome and we love our used car purchase. We drove 2.5 hours for the Yukon, and it was worth it. He was honest and helpful.

Helen Epstein

We put a deposit on a car after long negotiations and this dealer subsequently sold it to another customer. Very disappointed in their work ethic. Not what we expect from a GM dealership.

Terry Lynk

always great service

Robert M

Lots of cars to chose from. Clean good looking dealership.

Winston Cummings

Learned quite a bit and I plan to return and purchase/lease a new vehicle.

Sherry Hood

Jim Winter has the best service around. Jon was excellent. I plan to refer people to him

Stephen Gross

I've been trying to buy a new car and get someone at Jim Winter to contact me back and am having no luck. A few months ago, I was referred to a salesman from a friend. Stopped out to look around at some Terrains and he was busy so I left him my phone #. Didn’t hear back from him so I emailed him, no response. Got hold of the web guy with a couple of questions, he didn't get back with me. I contacted him again for some information; he said (in his email) that I failed to leave him my phone number so he could not contact me. I stopped out to see the salesman again and introduced myself, he was with a customer. I emailed him later and no response. As a last resort, emailed the general manager to connect me with someone that might want to sell a car, he never responded. Emailed the general manager again, no response. Service from the sales department and management just awful.

joshua harmon

Worst experience I ever had, felt ripped off everytime I had to deal with this company. Salesman Mark was great, but that is where it stopped. Sales manager Gary was very rude, disrespectful and talked right over and through me as I was attempting to voice some of my concerns. Finance ran us through the mud, after explaining to them we prefer a local credit union and we are aware they are a "preferred lender" of Jim Winters, they still ran our credit through 9 lenders (which I was told 3, but had to find out on my own it was actually 9) before finally calling myself to the original credit union I requested in the beginning and got a loan. Set an appointment for service, that they postponed it for a week, only for them to tell us now its 80 miles out of warranty and nothing they could do. Coming from a person that has bought 4 new cars in the last 7 years, you would think they would want to keep me around. This is my first time ever leaving a Google review because in my opinion most businesses deserve at least a chance to make it right, but I think after 3 different incidents all going poorly, I had enough.

Max Lee

UPDATE 04/17: Matt from the Body Shop contacted me on Monday and apologized about the vehicle's condition and offered to do an inside/outside detail AND give me a rental to drive. I picked the vehicle up today and am happy to say that it was a world of difference better than when I picked it up a few weeks back. Matt and Joe apologized for the events that happened. Overall it was a nice gesture to help right the issues that I had. 04/12 Horrible experience with the body shop. Had a vehicle involved in an accident right before Christmas that showed up at Jim Winter before the New Year. Only just last week was able to pick the vehicle up. 4 months later! I was quoted 2 months and the deadline kept getting pushed off without any real explanation. The only contact I had with the body shop was when I personally called them or when my insurance company called to give me a status update, hardly any communication on their end, except when the car was completed. I was also told it would be detailed before being given back to me, whoever detailed it, decided they'd spray some cleaner on the dashboard and wipe it with a dirty rag. You ONLY had 4 months to complete my car, I would've thought you'd at least taken a few more minutes to clean the vehicle. I was referred to use this body shop by a friend of mine, and I can say without a doubt, I won't recommend anyone here to deal with service, body shop or sales Very unhappy with my experience and I won't be returning.

Randy Ellis

Took my Cadillac there for the first time with a strange a/c problem another dealer couldn't duplicate in several visits. Neither could Jim Winter, but they tried an electronic update procedure on it anyway. Todd, my advisor, said that it may well take care of my intermittent problem. It's only been a week or two but I think it did! Thanks and I will be back for service again!

Kevin Timm

New looking dealership. The sales staff is so nice and helpful.

Dennis Hayek

Fantastic Service Dept. That is Jamie & Jeff.

dana howell

I always have my oil changes done at Jim Winter even though my Buick is older. I appreciate their level of service. This time they found a nail in one of my front tires - good timing to have it repaired while there!

DJSweetE Sisson

After test driving, we were told to come back on Monday, since there was just half hour to go before they closed.

Denise Johnson

A+ sales and service people. Will always buy and service my vehicles here.

scott sagamang

Great service center and helpful sales. Jeff Braun is a great salesman - tell him I sent you.

SusanDarrell Stoker

Friendly and Fast Service as always

Mickey Cooper

I was very satisfied with the service. Everyone was friendly and helpful. I'll definitely go back.

Thomas Carson

Poor experience - i needed help in regards to corrosion protection and i received nothing and it was seemingly pushed aside - not happy with the service side of things. Second vehicle ive purchased from Jim Winter and love the sales staff, but Service needs some work.

Jimmy Hill

Please with new purchase good customer experience

David Goldsmith

Professional and honest staff. The best buying experience can be expected here. If I ever need to purchase another vehicle THIS WILL BE WHERE I GO!!!!!

Corey Weighman

Mark Bradshaw was extremely helpful in our quest to find a new vehicle. Thank you.

Dmitrius Catalano

Great Company.

Chad Noble

Great experience overall: quick check-in, friendly service, oil change and tire rotation while I waited comfortably. The coffee was good, too! Thanks.

Dennis Maher

Great place I use the parts Dept a lot. The parts Dept is great. The people will do all that can to help you with what you NEED .. GREAT STAFF FROM PARTS MANGER TO THE PARTS CHASER. TOTAL CLOCK WORK PEESONAL. WORKS FOR ME WILL FOR YOU ALSO.

Jeff Smith

2013 GMC Acadia......Vehicle was involved in a front right deer accident that pushed the front bumper, top of hood, right fender, and completely smashed the right headlight. Vehicle was repaired, without an issue. Shortly after repair was complete(2-3 weeks) we noticed right window wasn't operating correctly(going off track or mechanism was bent). At the same time we noticed the A/C was having issue on the right side climate(blowing warmer than the rest of the vehicle) also the A/C overall wasn't cooling as it should. We addressed these issues when we dropped off the vehicle at the Jim Winter to R.J.(Service writer), we were told that it would be a $130 "diag fee" just to look at the issue(Hourly labor rate is $125 an hour), to have my Honda CBR600RR Serviced at a dealer is only $90 an hour! I asked if the A/C system was checked for issues after the accident because of the front collision, I was told "No, they don't check those sorts of things out unless it's has visible damage." by R.J. So, I guess a front end collision at 55MPH and causing thousands in damage wouldn't warrant function checking components that might be effected by a crash? GUES NOT AT JIM WINTER! Nope just throw parts on it, and charge the insurance company double what it would cost down the road at regular body shop, and say but we're a GM Certified collision center. Well, I will be contacting my insurance company with the issues stated above, and question why this wasn't checked after the accident, and address the window not working correctly. I will not give a dealership my business that is just out for a buck. All my business will taken elsewhere. GM Certified my ass. Oh and apparently the window motor "Is going out." is the new recent development. Good luck Jim Winter.

Doug Dysert

I had my oil changed today. Thank you so much, it really help me out today the extra service Everyone was super nice especially Mike Rich, I think he went out of his way to get me in and out of there I just wanted to add to this review that that that that they did it again! We went in on the last day of the week for an oil change and discovered there was a fairly significant warrantee problem with the car. They got everything fixed in time for us to have the great weekend we had already planned. Another homerun!

Kate Bucholtz

The customer service is stellar, and I always get taken care of. They are quick and make it so easy to get your car fixed.

David Levan

Had them make a key and it did not work

James Smith

$460 quote to replace 2 halogen headlights on a 2014 GMC Acadia!! NO THANKS. Unbelievable..... **UPDATE 11/12/18** Bought 2 new Halogen bulbs for $19.99 each, 5 screws removed on each wheel liner, replaced both headlights, 10 Minutes of labor each side(never worked on this car in my life). Savings of $420 off Jim Winter's scam artist quote. You're right SUPER labor intensive! LOL

Charles Breidenbaugh

Very helpful staff

Robert Jackson

I bought my first buick here. The service is fantastic and the staff will do anything to help you.

Andrew Tilford

Unfortunate, but needed to visit the body shop. Always great service and people.

Jay Hanratty

Great buying experience!

Charles Hazen

Phil Moore and John Thompson are top notch. They stood by me on a used car I purchased from them above and beyond their contractual obligation. I highly recommend Jim Winter for all of your automotive needs.

John Gilson

Thanks Derk. Great service in the parts dept.

Carol King

Came in - no appointment. Had tire pressure issue. Got waited on immediately. They fixed the issue as soon as they had available personnel/opening, and I was on my way.

Steve Kwaske

They're 1st class :-)

Linda Uhl

did an oil change and tire rotation - my car has been making noise since then. Took it back in and a service rep pounded on something on the tires and said it happened a lot. Noise left for a day or two but now it's back! Will have to go in again I guess.

Dan Mac

Bill was quite great with trying to help me find a truck

Tom Kilgore

I highly recommend John Thompson at Jim Winter Auto Group. John sincerely cares about his customers.

Austin Toohey

Rude wasted time

Metro Customer

Satisfied with service.

Richie Peck

Prompt service. Fair price.

Rell Swanson

Went there to replace a headlight bulb for a total of $136, after sitting there for 1hr Terry comes in & tells me it's going to be $400 & some change after they quoted me 136...smh screw that place

Todd Frisbie

Mr Bradshaw was an excellent salesman,he knows how to take care of a very old school picky first time customer. Highly recommend this dealership and I personally will use them again.

Karen Winchell

Scheduled oil change and tire rotation...Approx 1 hour waite time...good visit

Kevin Ivers

Chatted online with a GMC rep.on Sat. morning to inquire if a 2016 Yukon XL was still available. She replied that it was. Received an email from Mark Evans that he would contact me momentarily. He never did because he only works M-F. Got in the car and drove 2 hrs. to see it. When I got there, I found out that it was sold! Terrible communication and a WASTE OF TIME!

Nate Scheffel

Good people, willing to deal!

Peter Lawson

These guys are awesome!. Had service done on my caddilac today and was amazed with the quality. Thank you again

Coleen Dady

I took my car to Jim winter buick in late June early July with turbocharger issues. I had had someone else put one in and it ended up being a defective part. They told me the engine seized up and had to be replaced for over $3500. I picked it up a week or so later, drove less than a mile and the check engine light came on. I took it back and got a call a day or two later that it was some hose cost over $250. The engine they put in came with a 90 day warranty and no warranty on the turbocharger. Of course the hose was not part of engine, had to pay. picked it up made it maybe two miles, light came on. Took it back. Got a call a couple of weeks later, its the turbocharger. Pay them $1700 or buy my own on line for $500 and pay then over $500 to install it. I do not have $1700, so I took the only route I could. Picked it up a week or so later and took it home. Got in the next morning, light came on. By this time I am an emotional wreck, single senior woman with one small income. The tell me it is some part I cant even remember , not part of engine and its $560. I am so broken by this time I don't know what to do, I have lost all faith in their ability to get my car right and feel they have put in a defective engine. A salesman calls me and I end up having to but the same car one year older and am now in debt for another 7 years with bigger payments. I was planning on retiring in February, not a chanced now. Complained many times and was told they would make it right. what they did to me was wrong beyond words.

George Danko

Great experience, fast service,quality work. Truck runs perfect. Great talking to Bill young.

David Slocum

I have always received excellent service from Jim Winter. No complaints.

Mark Moffett

From RJ in service to Mark Gruelich in sales to Bruce in finance to the lady in the body shop lol (I swear I'll remember your name soon because you're pretty amazing but in my defense you've been dealing with my wife lol,) they have exceeded my expectations. Wife got her new to her Ford F-150 and it made her grin from ear to ear which made me smile. I guess long story longer, thank you. I will return and refer. Best around. P.S. Mark spent his entire day with us on extremely short notice, skipped his lunch and let me eat his Altoids lol, just to be certain we were good to go and we could go that day. Love this place and these people.

Charles Coleman

Bill was AWESOME, when it comes time to pick up a new lease in about 6 months, I will be back to see Bill. Great talker! "Lol" made my day!

Wesley Biddle

Great people to do business with. No high pressure and they let you take your time while looking. Plenty of new and used cars and trucks to choose from. Convenient location.

Aaron Boatin

Excellent organization from top to bottom. The sales experience was easy, no hassle and more than fair. The service department is among the very best that I've ever dealt with.

danny draper

Don't waste your money

fortnite creeps .

Brandon Murrell was fantastic to work with

Mike Trela

My car buying experience at this dealership, with Mark Bradshaw, was the best I've had in over 15 years. I have owned 8 cars, now adding my 9th, and will forever buy my cars from Mark. His integrity is unmatched. His communication is excellent and his dedication to helping me get the car I wanted at an affordable price, was everything I could have asked for. The drive from Ann Arbor (multiple times) was well worth the car and buying experience. This is my new car buying home. Thanks Mark and the rest of the JimWinter group!

Chuck Reuther

Thought it took a little long but lounge is comfortable and coffee was good

Orson Beeman

Brandon sold us a beautiful Terrian. He went out of his way to help us

Blake Brannick

I was in and out quickly, the service was performed at high standards and everyone was professional.

David Holyfield

I went in to have a key for my 1998 Buick LeSabre programmed, come to find out it didn't need programmed, it just needed to relearned, so they didn't try and rack me over the coals.

Janyth Clark

It was quick

Keegan Trumble

The staff is very helpful and nice.

David Stout

Tried to schedule service for a check engine light they couldn’t make appointment for over a week. that’s not Service......

Barbara Desy

Friendly service

Theresa Wilson

I was looking for a good dealership to have my car serviced using my maintenance agreement that I purchased when I bought my car. This should not have cost me anything. The service department failed to contact the service agreement company which a copy was provided by my father-in-law when he took my car in. Your service department ended up charging me $45.74 and all they would have had to do was call the number on the service agreement paperwork, provide them the # at the top of the sheet and it would have paid for on the spot. I contacted them this morning to ask why they didn't do that and was treated very rudely by a person named Dan in the service department stating that they called around and couldn't track it down. I have not had this problem at any other dealership with this and am very frustrated with this because when I called the Service agreement company, they stated that they had dealt with Jim Winter before with this same program. Now, I have to mail in the paid copy and wait for a check to come back to me for reimbursement when all it would have taken was a few seconds on your service guys part and it would have been taken care of.

Rebekah Koning

This place has a great service department with reasonable prices, friendly staff and a great lounge with WiFi, coffee and water while you wait.

Linda Losey

Always prompt and courteous

Thomas Belloli

I cannot remember EVER in my 62 years, having an experience at an Auto Dealership like I recently encountered at Jim Winter Buick/GMC !!. From the telephone experience, to the initial face to face encounter with Betsy in the service dept. , to Matt and Co. at the Body shop, I felt like a VIP !!! They not only far exceeded my expectations, but accommodated my short notice scheduling constraints, and jumped through flaming hoops to ensure that my needs were met, and our safe passage to Florida was now at least mechanically certain ! They went way way above and beyond the scope of their responsibility to ensure my complete satisfaction, and even washed the Car in their wash bay, better than it's ever been washed !! What an Amazing Team !! We have found our "Go to Guys and Gals" for any and all our Auto related needs!!

Deborah Willis

Customer service was very good.

Susan S

Awesome, friendly sales and service

Dayne Boyk

I've had an ongoing problem with my Cadillac's tires feathering over the past 2 years. The car is chewing up Michelin Pilot Sport tires in less than a year with only 16-17K miles. The assistant service manager insists that it's due to a lack of proper tire rotation and wheel alignment. I do have my tires rotated and wheel alignment checked and/or done on a regular basis and when needed. So I asked how can I do a better job at maintaining my tires and the manager said I need to follow my owners manual (see pic). As you can see, the manual's instructions indicate this maintenance is not necessary on a regular basis therefore, does not help my problem. This dealership, in particular the assistant service manager, has trivialized my issue and is not taking ownership of the corrective action for the problem. As a Cadillac owner, I thought I was supposed to get exceptional protection and service from Cadillac. Especially, when it is related to safety. That is just not the case at Jim Winter. The one positive note is the Service Advisor - Jamie. His customer service and patience is remarkable. So thank you Jamie.

Nolan Williams

It's still car buying, but it's not as painful here as it is elsewhere.

Grace wilder Butterfield

The entire team is very helpful. Doug Anderson, sales consultant went over and above to help find the car I wanted.

jason hine

Outstanding service team, always willing to go out of their way to get the job done right the first time. Personally own a 1994 Buick Park Ave. ultra that was originally purchased from Jim winter Buick September 28, 1993. Kyle the technician, was able to diagnose and completely fix a situation in the front end that five other mechanics previously before him with 30 years + of experience couldn’t find. Special thanks to the service team staff, especially Kyle, Shawn, Betsy!!!! Great job getting my car back to show room condition..

Penny Lummis

From out of state, great service 34 mim oil change & tire rotation on a very snowy day.

Barbara Musson

Nice and very helpful sales people here!

Matthew Schwartz

Great Communication about the issues with my vehicle and the cost involved to make the repairs. Very fast service and everyone I dealt with at the dealership was very friendly and helpful.

Jacob Roberson

This is literally the only dealership with whom I have had a positive experience. I've been leasing a Verano from them for over a year, and my wife owns a car from them, which has been great for the past 3 years, at least. Their service is prompt and thorough; I have never had an issue with them. If I have to take my car in for service, it is usually resolved the same day and the people have always been courteous and not pushy.

Bill Fall

This is not the dealership that I purchased my Buick at, but I had to have some warranty work done on my Verano. So, being relatively close to my home, so I decided to give it a whirl. RJ and the guys at Jim Winter got me right in and even got my car fixed the same day, which was very unexpected! Great staff and service here. I will be coming here when it's time to get a new car.

Chris Struble

They are very nice and are there to help you with any problem you have. Thank you Jim Winter. Your automotive parts guys are great!

Jack Judy

Very pleased with buying a car from Jim Winter. The car was in great shape and was priced very well. The process was simple, we paid cash, and had a one day turn around, as they installed a remote start for us. Follow up from the dealership was great as they checked with us to make sure everything was ok and we were completely satisfied.

Bill Huyghebartbill

the help was good &courtesy. they got me in &out in good.

Dorothy Kulhawik

Ok! Disappointed said would wash truck! Didn't do it

Mike Keller

Great service, professional friendly personnel.

Raquel Rodriguez

The service department did not fix my problem but they charged $127 for the diagnosis and they did not even diagnose it. Very unsatisfied

Christy Cottingham

Always a wonderful experience!

Jerry Coburm

What's to tell, you had my truck for four hours and you could not find my problem...oil change not done and not even washed.

Melissa Bailey

Friendly service tech. Performed everything in a timely manner. Nice waiting room. Washed my Escalade for me. Melissa Bailey

shawn wilson

Always a good time

David Noble

Wonderful staff and fairly priced cars and trucks. Our family has bought many cars from Jim Winter Auto Group over the years and we will continue to do so. They have a great selection and like I said, the staff is absolutely amazing!

Dan Goldsmith

Great people that treat everyone like family. Sales, Service, Parts, and Body shop. It's a one stop shop for all of your vehicle needs